1 © 2004, Cisco Systems, Inc. All rights reserved. Hank Lambert Rick Moran Cisco IP Communications is changing the way that businesses communicate Cisco

1© 2004, Cisco Systems, Inc. All rights reserved.

Hank LambertRick Moran

Cisco IP Communications is changing the way that businesses

communicate

Cisco Confidential

Cisco IP Communications is changing the way that businesses

communicate

333© 2004, Cisco Systems, Inc. All rights reserved.CM 4.0 AR/NDA

Cisco announces major enhancements to its IP Communications Systems

InteroperabilityInteroperability

• Q.SIG• SIP Signaling• H.323/SCCP for Video

• Q.SIG• SIP Signaling• H.323/SCCP for Video

Productivity

• Video Telephony• User Features• Rich-media

conferencing

• Video Telephony• User Features• Rich-media

conferencing

Business ResiliencyBusiness Resiliency

• Multilayer Security• Installation &

Serviceability Enhancements

• Deployment Options

• Multilayer Security• Installation &

Serviceability Enhancements

• Deployment Options


What’s New!

• Video Telephony (realizing the 2nd V in AVVID)

• Cisco CallManager 4.0

• Cisco MeetingPlace

• Cisco CallManager Express 3.1


The New Network Paradigm

E-mail

CollaborationCalendar

Video-conferencing

Web Application

Audio-conferencing

Instant Messaging

TelephoneServicesVoice

Messaging

ContactCenter


Introducing Cisco Video Telephony (VT) Advantage

• Cisco VT Advantage enhances a phone call by automatically adding person-to-person video

• Uses phone features to enable users to transfer, conference, mute, forward, or put on hold the video-enabled phone call

• Cost-effectively integrates the simplicity of the phone call with the human element and personal effectiveness of video

Productivity


7960 IPPhone

Association

Video Agent running on PC, associated with IP Phone• PC associates with IP phone

• Phone registers as a video capable phoneConvergence in Action!

Voice

Video

•Audio on the Phone•Video on the PC (Cisco USB Web cam)

Dialing

• Initiate Voice/Video Call from IP phone

Cisco Video Telephony (VT) Advantage

Productivity


Cisco Video Telephony Makes Video a Phone Call

• Customers can:

Make a video call as easily as voice

Preserve investment in Cisco CallManager and H.323 video conferencing equipment

• Partners can:

Make video as easy to deploy as voice

Make video as easy to manage as voice

Make video as easy to purchase as voice

Make video part of Cisco CallManager

Productivity


What’s Different?

Why Video hasn’t worked

• Difficult for users

• Hard to install

• Expensive to buy

• Expensive to use

• Unreliable

• Poor Quality Video

• Separate System

Why VT Advantage works

• A phone call

• Plug in USB camera

• <$200/user (list)

• Uses your IP network

• CallManager Reliability

• Broadcast Quality Video

• Integral to IP Communications

Productivity

Cisco Video Telephony – Call Transfer

1. Call to desk phone answers with voice 2. Transfers to video system

3. Answers 4. Video connects

Productivity


IP Video Telephony Components

H.323 RoomSystem

Existing IP Phones with Video

(VT Advantage)

Available today from Partners• Tandberg, Radvision, Polycom

• Providing Single Dial Plan and Call Control• Managing Video ResourcesCallManager 4.0

• Cisco only Video Telephony MCU • Integration with CCM via SCCP• Enables Ad-Hoc Conferencing for Video Devices

IP/VC 3.2 plus

• Cisco USB Camera • H.263 compliant• Interoperates with H.323

Video Telephony Advantage

IP/VC 3.2 plus

H.323 OfficeSystem

Tandberg SCCP endpoints


CallManager 4.0 delivers traditional features to users

• Hunt group enhancements

–Broadcast, Circular Hunt Logic

• Malicious Call Trace

• Improved call handling per IP Phone

• iDivert

• IPMA enhancements

• Call Join

• Direct Transfer

• Barge enhancements

• Privacy

• Assign URL to any line button

Productivity


Interoperability Enhancements enable flexible deployment options

• Connecting the Past

QSIG

• Connecting the Present

H.323 video to Cisco SCCP video

• Connecting the Future

SIP Signaling

IEEE 802.3af power

Interoperability


VMail

Apps

SCCPPhones

SoftPhonesCisco IOS

SIP Gateway

Session Initiation Protocol (SIP) Intended / Supported Scenarios

Microsoft Messenger

Cisco SIPIP Phone

VMail

Apps

SCCPPhones

SoftPhones

Conf

Xcode

Conf

Xcode

• InterCluster Trunk Calls (via CSPS or directly between Clusters)

• Call Admission Control done via “Locations” – No RSVP support

• Calls via Proxy to Select SIP Endpoints and Gateways

SCCP

MGCP

H.323

CTISIP

Interoperability


Cisco CallManager 4.0 contains key installation and serviceability enhancements

• Malicious Call Trace

• Trace Collection Tool (New)

• Enhancements to Real-time Monitoring Tool

• CDR Analysis & reporting enhancements to add video telephony

• Enhancements to Bulk Administration Tool to simplify deployment

• Enhancements to Tool for Auto-registered Phone Support (TAPS)

Business Resilience


ApplicationsApplications

• Secure Unity• Customer Contact• Include Video

• Secure Unity• Customer Contact• Include Video

IP Telephony Security: Build it in Layers

CallManager

• Minimize Win2K services• NTFS• Secure IIS• Lock down SQL• IDS/virus

A

• Allow only call control, LDAP, management• Control source addresses

• Allow only call control, LDAP, management• Control source addresses

Firewall or ACLsFirewall or ACLs

Outside World

• Voice over I-Net using V3PN• IOS DoS tools• Network IDS

EndpointsEndpoints

• Separate voice and data VLANS • Disable GARP and voice VLAN on PC port

• Separate voice and data VLANS • Disable GARP and voice VLAN on PC port

Campus NetworkCampus Network• High availability• Use VLANs• IP filters @ voice and data network• Avoid NAT•Secure access

• High availability• Use VLANs• IP filters @ voice and data network• Avoid NAT•Secure access

Internet PSTNIP WAN

Business Resilience


Secure Communication

Security RequirementsSecurity RequirementsSystems Approach in Action

Manage Identityand Trust

Threat Defense

ApplicationsMulti-Level AdminCertificate Trust List

SSL/httpsH.323/SIP standards

Toll Fraud MitigationMin unused services

Call ProcessingTLS (SSL) to phonesIPSec to gatewaysSecure enrollment

Digital CertificatesMutual AuthenticationSecure management

Hardened OSIntegrated CSAAnti-Virus

InfrastructureVLAN segmentationV3PNRoute authentication

DAI, IP Source GuardFirewallIDS/IPS

Standard AAA802.1XDHCP Snooping

Endpoints

Ignore GARPDisable PC access to voice VLAN

Digital CertificatesSigned Firmware Signed Configs

Authenticated and Encrypted TLS Signaling and SRTP Media

Business Resilience


Security: Host-Based Intrusion Prevention, Cisco Security Agent (CSA)

• CSA agent bundled with CallManager, Unity and IPCC Express at no charge

• Host-based Intrusion Protection

• Network Worm Protection

• Operating System Hardening

• Web Server Protection

• From Signature-Based to Policy-Based

• Centrally administered, with distributed, autonomous policy enforcement

• Effective against existing & previously unseen attacks

Business Resilience


New Endpoints add to the comprehensive IP phone portfolio

NEW!

NEW!

VT Advantage -Ready

VT Advantage -Ready

VT Advantage -Ready

VT Advantage -Ready

VT Advantage -Ready

VT Advantage -Ready

NEW!

NEW!

NEW!

NEW!

Productivity


New Deployment Options

• Local Cisco Unity Express with centralized Cisco CallManager processing

Voice mail and automated attendant services are locally delivered

Signaling only on the WAN – minimizes bandwidth and QoS needs

Eliminates media on WAN or PSTN calls for centralized AA

Survivable Remote Site Telephony for Cisco Unity Express provides added resiliency

Fallback to primary, secondary, tertiary Cisco CallManager supported

Business Resilience


Cisco CallManager Express/Unity Express

Router-based telephony offering for 100 users or less with typical Key System/ Low End PBX like

telephony features

• Call Park

• 7905/12 Additional Language Support

• 7920 native type support

• Call Forward All Digit Restriction

• H.450.2/3 Configuration

• H.450.12 Capabilities Exchange

Voice mail and Automated Attendant for the small office or

branch

• Choice of two form factors – network module or advanced integration module (New!)

• Two call control options; Cisco CallManager (New!) and Cisco CallManager Express

• Enhanced Automated Attendant (AA) features

Cisco CallManager Express 3.1

Fully integrated into Cisco 2600XM, 2691 and 3700 series access routers

Cisco Unity Express 1.1

Productivity


Cisco MeetingPlace Rich-Media Conferencing

• Fully integrated, On-Net, Rich Media conferencing

• Deployed On-Net – behind the corporate firewall – for maximum cost savings, integration and security

• Connects to CallManager using H.323 or SIP

• Available either as a product purchase or outsourced deployment

Productivity


MeetingPlace 8100 Series System

Cisco MeetingPlace 8106

MeetingPlace 8112• Carrier grade 12 slots Chassis

• Up to 960 IP ports (SIP, H.323, G.711)

• Up to 1152 T1, 736/960 T1/E1-PRI

MeetingPlace 8106• 6 Slots Chassis• Up to 480 IP ports• Up to 576 T1, 368/480 T1/E1-PRI

• Integrated audio and web conferencing solution• Integrated reservationless and scheduled

meetings• Mixed IP Telephony & TDM• Leading integration with Outlook and Lotus Notes• Extensive audio features and meeting controls• Scalable with clustering multiple systems

together• Built in system redundancies• Multiple language support & LDAP integration

Productivity


Introducing CallManager Release 4.0

• Redefining enterprise network applications

voice,

video

conferencing• Enhancing security

• Enhancing features

• Enhancing interoperability

• Enhancing manageability

• Easy migration to IPC

• Cisco IP communications continues to drive forward

14,500+ IP Communications customers

2.5M+ IP phones shipped

2.1M+ Unity seats shipped

690,000 Contact Center agent seats shipped

75,000+ MeetingPlace Concurrent Licenses

13.9M+ VoIP ports shipped


Cisco = Productivity


Documents

1 © 2004, Cisco Systems, Inc. All rights reserved. Hank Lambert Rick Moran Cisco IP Communications is changing the way that businesses communicate Cisco