1 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Internet Learning Solutions for Productivity and Profitability

1© 2002, Cisco Systems, Inc. All rights reserved.

Session NumberPresentation_ID

Cisco Internet Learning Solutions

for Productivity and Profitability

Learning Credits ProgramChannel Partner Overview

222© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID

Training is a Part of an Integrated Solution

• Product

• Software

• Service

•Training


Cisco Learning Credits

• The Cisco Learning Credit Program is a way to simplify training procurement, enabling customers to:

Identify training requirements

Develop a training plan

Prepay for training in the form of credits

• These credits provide access to high quality, authorized training delivered by participating Cisco Learning Partners worldwide.

www.cisco.com/go/learningcredits


What are Cisco Learning Credits?

• Prepaid training bought in bulk

• Each credit is worth US$100

• Sold in packs of 10, 100, 500, 1500 (TRN-CLC 000, 001, 002, 003)

• Customer redeems credits throughout the year at 150+ Cisco Learning Partners

• Credits can apply to all Cisco Courses

All e-Learning and instructor led courseware


Why Include Training in the Order?

• Offers opportunity for a complete Solution Sale

• Satisfies RFP Requirements

• Speeds the adoption of Emerging Technologies

• Promotes Customer Loyalty

Satisfied Customers are repeat Customers

• Easy to do; no investment required

• Profitable Revenue


How Has Cisco Made it Easy for You?

• Simple Packaging – Cisco Learning Credits Part numbers for various packs of credits are on global,

wholesale and services price lists.

• Tap capital expenditure funds One approval One budget cycle One PO

• Powerful web-based management tool Simplifies usage Tracks account balances


Learning Credit Management Tool

• Powerful web based management tool simplifies usage and tracks account balances - like on-line banking

• Provides monthly statements and transaction notifications

• Assists customers in managing and tracking their training dollars, provides audit trail

• Allows Learning Partner to debit customer accounts while maintaining customer privacy

• Unique in the industry; customized solution


In Summary…

• Complete Network Solution

• Access to Cisco Training Experts

• On-line Credit Management Tool

• Administrative Efficiencies

• Profitable Revenue


Where Can I Find More Information?

• Log in and visit the Channel Resources area www.cisco.com/go/CLCPChannelResources

View ‘How to Order Learning Credits’ VoD

• Inquires: send an email to [email protected]

10© 2002, Cisco Systems, Inc. All rights reserved.

Session NumberPresentation_ID

Details on Learning Credits

Channel Messages


What is a Credit?

• Currency

Each credit is worth US$100

Valid for one year

Redeemable with Cisco Learning Partners

Managed with on-line credit tool

• Prepayment

• Like a debit account, on-line bank account

• Approved dollars for training

• One PO for training, hardware, softwareor services


Learning Credit Home Page


Learning Credit Part Numbers and Pricing

$150,0001500TRN-CLC-003

$ 50,000500TRN-CLC-002

$ 10,000100TRN-CLC-001

List PriceCreditsPart Number

$ 1,00010TRN-CLC-000


Training Expert is Cisco Learning Partner

• Training from a Cisco Learning Partner

Define needs with free Training Needs Assessment

Customers redeem credits for education from the only authorized training providers

More than 190 courses delivered by over 140 Learning Partners worldwide in 250 locations across the world

Courses include ILT, e-learning, labs, simulations, and customized training

Anytime, anyplace learning with web-based learning

Use Training Map for specifics


Who are Cisco Learning Partners?

KnowledgeNet

IBM Learning Services

ARSCCTI

Element K

IMS

GigaWaveGlobal Knowledge

CTT USA

ANI

SkillSoft

Tech 2000

Tech Data Education

Telcordia Learning Services

Ascolta

Azlan


Sample Training Offerings from CLPs

• ICND – prep class for the CCNA exam

• CVOICE – live e-learning course for Cisco voice over Frame Relay

• CCNP boot camp

• Aironet seminars

• Customized courses


Adding Value to Your Customer

• Discounted training

• Administrative efficiencies

• Unique tracking tool – Learning Credit Management Tool (LCMT)

• Bundle in every sale for integrated solution


How Learning Credits Helps Sales

• Offload work from System Engineers

• Customers become more technically competent

• Reduces call to TAC, fewer CAPs, customers become more self-sufficient

• Total solution for customers, partner margin

• Addresses training requirement on RFPs

• Satisfied customers are repeat customers


Learning Credit Resources

• For a list of Cisco Learning Partners, visit:

www.cisco.com/go/WorldwideLearningPartners

• Visit www.cisco.com/go/CLCPChannelResources

• Questions or opportunities, send an email to

[email protected]

Documents

1 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Internet Learning Solutions for Productivity and Profitability