1. WOW team

• September

2. FOCUS

• reports on Good Data - Grace (done)

• FAQ articles on Zendesk

• optimize macro

• survey gismo

• refund playbook

3. Habits

• efficiency

• flow

• quick add

4. metrics

• effectiveness

• refund rate

• world of mouth

5. Refunds/ Monthly

6. Training and Education

• Quality Time

• Gifts

• Acts of Service

• Physical Touch

• Words of Affirmation

7. Quality time

• personal video

• personal email

• facebook

• blog

8. Gifts

• bonuses

• friends membership

• most valuable

• list of free products?

9. Act of Service

• let them try

• give free

10. Physical touch

• handwritten note

• FAQ

• phone calls

11. Words Of Affirmations

• email

• you rock /you made my day...

12. FUN?