Project Communication ManagementDefnitionPMBOK:ProjectCommunicationsManagementincludesthe processes that are required to ensure timely and appropriate planning,collection,creation,distribution,storage,retrieval, management,control,monitoring,andtheultimate disposition of project information. Headfrst:Communicationsmanagementisaboutkeeping everybodyintheloop.9!projectmanagement"sjobis communication.Communication fowsInternal#$ithintheproject%andexternal#customer, vendors, other projects, organi&ations, the public%.ormal#reports,minutes,brie'ngs%andinformal#emails, memos, ad(hoc discussions%. !ertical#upanddo$ntheorgani&ation%and"ori#ontal #$ith peers%. O$cial#ne$sletters,annualreport%anduno$cial#o)the record communications%. %rittenandoral&and'er(al#voicein*ections%and non'er(al #body language%.Communication s)ills +istening actively and e)ectively, -uestioning and probing ideas and situations to ensure better understanding, .ducating to increase team"s kno$ledge so that they can be more e)ective, /act('nding to identify or con'rm information, 0etting and managing e1pectations, Persuading a person, a team, or an organi&ation to perform an action, Motivating to provide encouragement or reassurance, Coaching to improve performance and achieve desired results, 2egotiating to achieve mutually acceptable agreements bet$een parties, 3esolving con*ict to prevent disruptive impacts, and 0ummari&ing, recapping, and identifying the ne1t steps.Communication Mana*ement Processes+, PlancommunicationsMana*ement45heprocessof developinganappropriateapproachandplanforproject communicationsbasedonstakeholder"sinformationneeds and requirements, and available organi&ational assets.-, Mana*ecommunications45heprocessofcreating, collecting,distributing,storing,retrievingandtheultimate dispositionofprojectinformationinaccordance$iththe communications management plan.., Controlcommunications45heprocessofmonitoringand controllingcommunicationsthroughouttheentireprojectlife cycletoensuretheinformationneedsoftheproject stakeholders are met.Plan communications mana*ement / DefnitionPlanCommunicationsManagementistheprocessof developinganappropriateapproachandplanforproject communications based on sta)e"older0s information needs andre1uirements,anda'aila(leorgani&ationalassets. 5he)e2(eneftofthisprocessisthatitidenti'esand documentstheapproachtocommunicatemost e3ecti'el2 and e$cientl2 $ith stakeholders.Plan communications mana*ement 4 low c"artPlan communications mana*ement / ConceptPMBOK 6ho needs $hat information, and $ho is authori&ed to access that information, 6hen they $ill need the information, 6here the information should be stored, 6hat format the information should be stored in, 7o$ the information can be retrieved, and 6hethertime&one,languagebarriers,andcross(cultural considerations need to be taken into account.Plan communications mana*ement / Concept5I67Plan communications mana*ement / InputsPMBOKProject Management Plan0takeholder register .nterprise .nvironmental /actors 8rgani&ational Process 9ssetsPlan communications mana*ement / Inputs5I67Plan communications mana*ement 4 6ools and 6ec"ni1ues Communication5e1uirements7nal2sis:5heanalysisofthe communicationrequirementsdeterminestheinformationneedsofthe projectstakeholders.5hetotalnumberofpotentialcommunication channelsisn8n4+9:-,$herenrepresentsthenumberofstakeholders. 0ource of information for this analysis: 8rgani&ational charts, Project organi&ation and stakeholder responsibility relationships, :isciplines, departments, and specialties involved in the project, +ogisticsofho$manypersons$illbeinvolved$iththeprojectandat$hich locations, ;nternal information needs #e.g., $hen communicating $ithin organi&ations%, .1ternalinformationneeds#e.g.,$hencommunicating$iththemedia,public,or contractors%, and 0takeholderinformationandcommunicationrequirementsfrom$ithinthe stakeholder register.Plan communications mana*ement 4 6ools and 6ec"ni1uesCommunication tec"nolo*2: 5he methods used to transfer informationamongprojectstakeholdersmayvary signi'cantly./actorsthatcana)ectthechoiceof communication technology include: