08 Tab 8 - Personnel · A Project Management Professional (PMP)-certified project manager, Mr. Majorossy managed one of the largest human services eligibility systems in the country,

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency

ITN # 03F12GC1

© 2012 Xerox State & Local Solutions, Inc. 8-1

Tab 8 Personnel REQUIREMENT: ITN Section 4.2.10, pg. 22

The experienced professionals leading the Xerox Team bring extensive knowledge of Health And Human Services programs and our eligibility solution to guide the project according to the Department’s current and future program needs.

Replacing the ACCESS Florida System takes more than the usual system development disciplines. The Department of Children and Families (Department) needs an up-to-date, stable, and flexible eligibility system that supports streamlined business processes, so advanced system design and development capabilities are essential. However, because the efficiency and effectiveness of these business processes has a direct impact on the well-being of children and families statewide, the team creating the new system must keep these needs in mind. Every feature and function of the new system must advance the Department’s mission, even as the system as a whole provides new operational and cost efficiencies.

Every key member of the Xerox Team brings specialized skills in system design processes—and every one of them has applied these skills in an eligibility or health and human services context. Many of the staff of our organization for the ACCESS Replacement Project has direct experience designing, developing, and implementing the Xerox Integrated Eligibility System (IES) solutions for SNAP, TANF, and Medicaid eligibility programs. The professionals presented in the following sections are the eligibility system team at Xerox. Every key team member from our subcontractor partners also brings specialized experience with public sector system design and maintenance.

Upon contract award, we establish close working relationships and effective communications among the Xerox Team, the Department, and other stakeholders to ensure a successful project. Our key personnel anticipate frequent interaction, both formal and informal, with Department counterparts during both the ACCESS Replacement Project and the ACCESS Florida O&M Project. We also look forward to active, productive participation in the Department’s governance structure for both projects, with all stakeholders working toward the same goals of efficiency, cost savings, and improved service to clients.

Our staffing approach ensures a cost-conscious organization that takes advantage of our team’s broad range of subject matter expertise, years of experience, and critical technical and problem solving skills. It includes Tallahassee-based staff members, shown in Exhibit 8-1, who bring specialized capabilities to the project along with in-depth knowledge in health and human services and eligibility systems. In addition to our resources at hand, we work with the Department to “re-badge” current project employees into Xerox’s organization. This provides continued employment for some Department staff currently working on the project while enriching our team with additional insight to decrease project knowledge transition time.

Collectively, more than 150 years of health and human services experience, including more than 100 years of eligibility systems experience

Dedicated PMP-certified project manager with 16 years of experience in Health And Human Services programs and more than a decade of direct experience with the State of Florida

Expert systems group develops and delivers eligibility system that meets the needs of the State

Clearly defined position responsibilities and lines of authority

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1

8-2 © 2012 Xerox State & Local Solutions, Inc.

Exhibit 8-1. Xerox Tallahassee-Based Team Members The Xerox Team locates key personnel in Tallahassee, giving the Department’s project leadership

easy access to the operation and more effective communications with project management.

We employ both a top-down and a bottom-up approach for staffing plans, first building our senior management team and then determining the individuals that comprise the ACCESS Replacement Project team. To do this, we begin with analyzing the major tasks based upon the Project Schedule. Our staffing plan then incorporates contingency planning to address workload variations and potential disruptions. This specifically includes risk and complexity factors, along with documented assumptions, such as work volume changes for peak periods. Using an approach similar to comparable programs, we also selected experienced personnel who operate as a team committed to the highest quality customer service for the Department and its stakeholders.

One of the tangible benefits we deliver to the Department is open access to contract operations and data. Our project organization promotes transparency and accountability by providing the Department with information about what Xerox and our subcontractors are doing and planning. From the Xerox Executive Oversight Team to the Tallahassee based project staff, we follow a common business philosophy: our clients are entitled to full access to their business operations at all times. We welcome and encourage scheduled and unscheduled site visits by the Department. We envision and actively promote a collaborative partnership between Department program staff, the Xerox Team members, and executive oversight staff. This business approach preserves Department resources and also results in ongoing innovation and improvements throughout the life of the contract.

8.1 ACCESS Florida System Replacement Project Personnel REQUIREMENT: ITN Section 4.2.10.1, pg. 22 and Attachment I, Section 8.7, pg. 57

Lessons learned from previous IES project implementations to ensure that the ACCESS Replacement Project is staffed with the appropriate skills and experience levels to implement and manage a successful program.

The experience that Xerox brings to the ACCESS Replacement Project is broad and varied, covering specialized areas of government services that are directly relevant to this effort. On the one hand, we bring a strong background in information technology outsourcing (ITO) services, with extensive capabilities in the design, development, implementation, and management of applications and complex systems for government. To the disciplines and controls of ITO we add the policy knowledge, mission awareness, and service capabilities of our significant nationwide experience with state health and human services operations. We know how to build the sophisticated systems that streamline the crucial missions of health and human services agencies—and we know how to operate the programs that these systems support.

When we speak of Xerox’s experience in these fields we mean the knowledge, skills, and experience of the professionals behind our ITO and Human Services Solutions Organization. For the ACCESS Replacement Project, we are assigning a hand-picked team of experts with the most technical knowledge, skill, and experience in


ITN # 03F12GC1


eligibility systems to be found at Xerox. Just as we designed our IES solution specifically for Medicaid, SNAP, TANF, and related state programs, we assembled the key personnel on our team specifically to design, develop, and implement our IES-based solution for Florida.

We have also sought and engaged subcontracting partners whose highly specialized capabilities supplement our own. Our partners have also assigned highly skilled professionals to join the Xerox Team, and several of them are among our key personnel for the ACCESS Replacement Project. All members of our team are prepared to focus their company’s capabilities and resources on low-risk DDI, Warranty, and O&M Performance Periods for the Department.

An Experienced Project Manager

We have assigned Project Manager Bill Majorossy to lead the Xerox Team throughout all performance periods. A Project Management Professional (PMP)-certified project manager, Mr. Majorossy managed one of the largest human services eligibility systems in the country, the Los Angeles LEADER project, a welfare eligibility system with more than 15,000 users. First as a business analyst and ultimately as project director, Mr. Majorossy supported or oversaw the development, design, implementation, maintenance, and operation of a system that streamlined essential services to struggling populations in Los Angeles County.

The Los Angeles LEADER effort entailed a scale, scope of services, and level of complexity similar to the ACCESS Replacement Project. Having supported the effort from several positions in the organization, Mr. Majorossy knows how the responsibilities and contributions of every team member must interact to advance the project. As the effort’s project manager, he drew on company technical resources as well as the skills and experience of his team—just as he will now do as Xerox’s Project Manager.

Just as important for the ACCESS Replacement Project is his direct experience with Florida’s Department of Children and Families. Mr. Majorossy is a former administrator for the Department’s Social Services—Public Assistance program. His 11-year Department career as an eligibility supervisor, specialist, and administrator gives a direct, first-hand perspective on what the Department and its clients need from the new system.

Experienced Xerox Personnel

The Xerox professionals who comprise our ACCESS Replacement Project organization combine three key areas of expertise:

The essential disciplines of system development, from requirements definition and design to system interfaces and testing—along with the tools, processes, and controls that support these disciplines.

The functional, regulatory, and policy requirements of modernized eligibility systems, including key standards for service-oriented architecture, Medicaid Information Technology Architecture (MITA) the Health Insurance Portability and Accountability Act (HIPAA), and the Affordable Care Act (ACA).

The features, architecture, capabilities, and design and development tools of the Xerox IES solution—in fact, our organization includes Xerox’s core IES development team.

In essence, this team channels Xerox’s most sophisticated ITO capabilities, our eligibility expertise in health and human services, and the strengths of our IES framework into all of Xerox’s project responsibilities. The result is an ACCESS Florida Replacement System designed specifically for Florida’s needs and implemented by experts. The professionals supporting all three ACCESS Replacement Project performance periods include the following key personnel:

Deputy Project Manager Alison Rosen provides Mr. Majorossy with management and administrative support, with particular attention to timelines, resources, and budget. After 25 years managing systems development and management projects, she has detailed knowledge of the most up-to-date system standards and development methodologies. Ms. Rosen joins the ACCESS Replacement Project after serving as deputy director for the Xerox IES development team for Tennessee VIP Project.



Implementation Manager Janice Johnson is a 40-year veteran of health and human services programs, both as a manager for our Tennessee VIP implementation and as a manager for the Florida Department of Children and Families. For more than 30 years, Ms. Johnson’s responsibilities to the Department and its clients ranged from direct, hands-on eligibility work to operational oversight for the ACCESS Florida program. Her intensive knowledge of the current ACCESS Florida environment is invaluable guidance as we implement the next one.

Operations Manager Daniel Fuller is an expert in system analysis and design, software development life cycle, system release management, and systems operations management for public sector environments, including seven years supporting Xerox eligibility systems. Mr. Fuller will oversee O&M functions for the ACCESS Replacement Project O&M Performance Period and for the legacy ACCESS Florida O&M Project.

Service Delivery Manager Jim Conkwright is a 20-year veteran of IT, systems development, and information management projects for both commercial and government projects. During the DDI Performance Period, he will oversee, track, and organize the day-to-day efforts of our ACCESS Replacement Project development team—a team he supported though oversight, training, and process improvements for Tennessee VIP.

Requirements Manager Mark Moody is our expert in requirements analysis, definition, and tracking for complex health and human services systems, with a particular specialty in eligibility systems. He has supported this role at Xerox for 10 years for implementations in Tennessee, Massachusetts, and Wyoming—and for the 10 years before that for other eligibility systems in Massachusetts, Indiana, and Maryland. Mr. Moody helps our team design the ACCESS Replacement Project to meet Department requirements, regulatory guidelines, and federal requirements.

Testing Manager David Robinson has overseen configuration and testing activities for Xerox eligibility systems (Tennessee VIP) and Medicaid Management Information Management Systems (MMIS). He oversees testing requirements, design, execution, and issue resolution for all releases for the DDI Performance Period.

Interface Manager Robert Zapata ensures that our ACCESS Florida Replacement System architecture works accurately, efficiently, and effectively with all required Department systems. He designs and tests these interfaces using system development processes and tools mastered during his 10 years performing this role for Xerox eligibility systems.

System Architect Achim Suit essentially designed the Xerox IES solution and has managed its architecture for 10 years. He developed its original architecture, designed customized implementations of IES and its precursors for Tennessee VIP and Massachusetts BEACON, and will lead our effort to design and develop the software and hardware architecture for the ACCESS Replacement Project. Mr. Suit supports system design and updates through all three performance periods.

Application Development Lead Leonardo DeArtiaga is a 14-year veteran of intensive system and software DDI efforts for both commercial and government clients, including our Tennessee VIP eligibility project. An expert in system development tools and processes, Mr. DeArtiaga ensures that ACCESS Florida Replacement System applications support all required functionality and interfaces.

Technical/Conversion Lead Sunil Kumar will oversee the planning, validation, and execution processes required for the ACCESS Replacement Project’s crucially important data conversion effort. He has supported this role for our Tennessee VIP eligibility project, along with varied system development roles for eligibility systems in Wyoming and Massachusetts. Overall, Mr. Kumar brings 15 years of DDI experience for complex health and human services eligibility systems.

Database Administrator Suresh Jagannathan has supported database design, maintenance, and interfaces for more than 15 years, including six years supporting the Tennessee VIP project as data manager. To design an ACCESS Florida Replacement System database that supports all system and application functions, Mr. Jagannathan uses a comprehensive range of system and database development tools, programming languages, and applications.


ITN # 03F12GC1


Expertise from our Subcontractors

While all of our subcontractors are contributing valuable resources and capabilities to the ACCESS Florida Replacement System, only CAI and KPMG have key personnel in our project organization. We selected these team members because their skill and experience is ideally suited to supplement Xerox’s approach for areas including project management office (PMO), organizational change management, knowledge transfer, and training. The key personnel joining us from our subcontracting team include the following:

PMO Manager Clay Nickels has supported CAI’s IT projects in project management, process reengineering, disaster recovery, and various other system development and IT roles for nearly 25 years, including projects for eligibility and other state health and human services systems. Mr. Nickels will provide oversight and support for project management functions including scheduling, resource allocation, project communications, and progress tracking.

Organizational Change Management Lead Linda Fuchs is a certified PMP specializing in KPMG’s Advisory Services engagements in Florida. Based on her 25 years of management experience as a manager in the public sector, she brings in-depth acumen for analyzing and improving government agency business functions. Ms. Fuches will help the Department adapt its business processes to the ACCESS Florida Replacement System.

Training/Knowledge Transfer Lead Arthur Higbee of KPMG specializes in developing and delivering training materials for government and commercial enterprises facing organizational change. As an independent consultant for 15 years in this field, he has guided large organizations through significant changes due to new systems. For the ACCESS Replacement Project, he will help Xerox and the Department ensure that users receive thorough and effective training for the new system.

Our key personnel’s roles and responsibilities are detailed later in this section, and their resumes appear at the end of Tab 8. For profiles of all of our subcontractors, refer to Reply Section 7.2, Company Profile.

A Focused Organization for Each Performance Period

We have assembled our team of key personnel under Mr. Majorossy’s guidance as an experienced project manager for eligibility systems—and based on our experience designing and developing Xerox IES-based eligibility systems for other states. Our organization includes all of the key personnel designated in the Department’s ITN, with additional key positions to round out the team with additional support and expertise.

The following organizational charts feature the names and positions of our project team members for the DDI, Warranty, and O&M Performance Periods. These charts clearly define the lines of authority and communications and identify our key personnel and executive oversight team. Subcontractors providing key team members are distinguished by color. The experience of key team members on the organization charts is detailed in the sub-section Project Team Qualifications Tables and Resumes. Subcontracting partners without named staff provide the role without naming dedicated staff members.

DDI Performance Period Organization. Exhibit 8-2 shows our team organization for the DDI Performance Period, during which we draw on the skills of our team members and specialized contributions of our subcontractors.



Exhibit 8-2. Xerox Team ACCESS DDI Organizational Chart Backed with the financial stability and resources of Xerox, our project team is also supported by an

extensive team of subject matter experts who enable us to offer the highest quality services to the State of Florida.

Warranty Performance Period Organization. Once the detailed planning, development, testing, and system implementation of the DDI Performance Period is complete, Xerox fields a more streamlined organization for the Warranty Performance Period. As Exhibit 8-3 shows, several members of the DDI organization continue in their roles for this period. This ensures continuity of ACCESS Florida Replacement System expertise as we refine the system as needed, test any changes, and track and correct any defects.

Exhibit 8-3. Xerox Team ACCESS Warranty Organizational Chart The Warranty organization, with the oversight of Project Manager Bill Majorossy,

is complemented by functions of quality assurance and SDLC development.


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Operations and Maintenance Performance Period Organization. With the ACCESS Florida Replacement System implemented during DDI and stabilized during the Warranty Performance Period, a core team (as shown in Exhibit 8-4) will remain in place to lead O&M activities for the Department. The same individuals will again remain in their positions to preserve continuity of knowledge.

Exhibit 8-4. Xerox Team ACCESS O&M Organizational Chart In the O&M Performance Period, the O&M Team is comprised of systems experts

who bring their knowledge from past statewide eligibility installations.

Executive Oversight Team

We have designated an executive oversight team to ensure project quality, availability of company resources, and guidance from Xerox’s senior eligibility and human services experts during all performance periods. The members of this team hold regular status reviews of the project’s progress with key and support personnel. In response to weekly reviews, the team ensures that the project stays on schedule, on budget, and ahead of Department expectations. Table 8-1 describes the qualifications and background our executive oversight team members.

Table 8-1. Xerox Team Executive Oversight Team

Executive Oversight Team Member

Qualifications

Mark Mayo

Senior Vice President and Group President, Human Services Solutions Group

30 years of senior management experience with a heavy focus on the state and local government marketplace

Responsible for all aspects of our human services business including eligibility, human services BPO, and child support solutions, including payment processing and child support enforcement systems.

Extensive advisory experience in the entire sourcing lifecycle, including strategy, transactions, service management and governance, as well as hands-on operations experience in IT systems management and business process functions

Alan Jolly

Senior Vice President and Managing Director

More than 35 years of strategic leadership experience across public and private sectors

Responsible for entire portfolio of State-government eligibility business with Xerox

Successfully leads the deployment of Activity-Based Compensation (ABC) to drive efficiencies across projects

Managed the successful implementation of the eligibility hybrid delivery model across the State of Indiana. State received $1.6 million bonus from federal government for most year-over-year operational improvement



Executive Oversight Team Member

Qualifications

Chuck Cliburn

Senior Vice President and Client Executive

More than 30 years in the Information Technology (IT) field

Over 20 years of experience serving the State of Florida including the past six years as Xerox Senior Vice President and Client Executive responsible for Florida Government

Holds leadership positions in the Florida business community including Associated Industries of Florida, Florida TaxWatch, the Challenger Learning Center, and Workforce Plus

Joel Schensul

Director of Human Services Systems

15 years of health and human services experience

Managed the implementation and training activities associated with the implementation of the New York State Welfare Management system

Directed the implementation of the Delaware Automated Child Support Enforcement System

More than three decades of experience working for state government agencies in roles including director of information technology, assistant director of information technology, and welfare management system specialist at the New York State Department of Social Services

Currently directs the implementation of integrated eligibility systems and child support enforcement systems with a portfolio of projects valued at more than $150 million

Kim Shaver

Director of Emerging Opportunities for Eligibility

Offers nearly 30 years of experience in a variety of positions within the information technology, software development, government eligibility, and information management industries

Offers 20 years system eligibility experience serving a multitude of eligibility projects including experience as both a state employee and a contractor

Served the Florida and Indiana Eligibility Modernizations through transformation of business process changes and enabling technology with Web application, call centers, and document management

Other eligibility experience includes serving the FLORIDA System (SNAP, TANF, and Medicaid) design, development, and implementation (DDI); Florida WAGES (Welfare Reform Changes), Texas TIERS DDI System Replacement (SNAP, TANF, and Medicaid), and the Tennessee VIP DDI (SNAP, TANF, Medicaid, and Child Care)

Jeff Valentine

Director of Eligibility Solutions

Offers more than 15 years of experience in building mission-critical enterprise class information systems with a primary focus on government health and human services

Has successfully architected multiple systems from project inception through go live and transition

Has architected systems with modern service-oriented architectures while designing capabilities for interfacing with various legacy systems and components

Has held various project roles including framework architect, project architect, team leader, technical team leader, and developer

Lends substantial support and direction to health and human services engagements and corporate business development

Serves as a lead solution architect of the Xerox IES Architecture and Steering Team responsible for the design and direction of the Xerox Integrated Eligibility framework

The Department benefits from the Xerox Team’s corporate leadership experience combined with the proposed program team’s eligibility-specific experience. We offer a qualified leadership team with varied experience unmatched by any other contractor. Our program team was assembled specifically to match the objectives, capabilities, and services the Department requires for the ACCESS Replacement Project.

ACCESS Replacement Project Team Qualifications Tables

Table 8-2 through Table 8-4 provide descriptions of the key project team members assigned to the ACCESS Replacement Project, including information required by the Department. The tables are divided by company, with our subcontractor key personnel presented separately.


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Table 8-2. Xerox Key Team Members

Role/Responsibilities Duration Experience Tenure

Bill Majorossy, PMP

Project Manager

Primary point of contact for activities related to project management, scheduling, communications, and deliverable reviews throughout the DDI Performance Period of the ACCESS Replacement Project

Available to assist the operations manager after the implementation of the ACCESS Replacement Project as negotiated prior to or during the O&M Performance Period

Authorized to make management-level decisions regarding implementation activities

Monitors timelines, resources, and budget associated with the ACCESS Replacement Project implementation

Timeframe: All Performance Periods

Level of Effort: 75%

Location: Onsite

Health and Human Services project director with proven success in managing a mission critical information systems project supporting a diverse caseload of more than one million active cases receiving more than $3 billion in benefits annually

More than 16 years of experience and knowledge of health and human services programs, including management of public assistance (SNAP/food stamps, TANF, Medicaid) and child support programs

More than a decade of direct State of Florida experience working for Social Services

15 years previous successful experience with implementing an automated welfare system of similar size and scope, including FLORIDA System and Los Angeles LEADER

Nine years of successful experience in project management and in managing system implementations

<1 year

Alison Rosen

Deputy Project Manager

Assists project manager for activities related to project management, scheduling, communications, and deliverable reviews throughout the performance periods of the ACCESS Replacement Project

Available to assist the operations manager after the implementation of the ACCESS Replacement Project as negotiated prior to or during the O&M Performance Period


Assesses organizational risks and communicates issues and recommended resolutions

Develops and submits regular status reports related to the ACCESS Replacement Project implementation

Ensures that project milestones and deliverables are met

Timeframe: DDI and Warranty Performance Periods


Location: Onsite

25 years of information technology leadership experience managing and delivering large-scale custom developed and COTS systems, integration efforts in the public and private sectors including six years of experience working with various child and family services agencies, employed by DHS, New York with an emphasis in child and family services, eligibility, foster and adoptive care

More than 10 years of experience managing subcontractors including creating the statement of work, negotiating contracts, and managing within an overall project organization

Strong client relationship management skills with an education and background in social work for health and human services, and child and family services

Supported mission critical IT initiatives across large corporations; including creating the first corporate Global ITIL and ISO 9001-certified Integrated Systems Management Center (ISMC) delivering IT services worldwide to over 300,000 healthcare and technical specialists in over 500 locations, consistently delivering high-quality results on time and within budget

<1 year


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Janice Johnson

Implementation Manager

Serves as the single point of responsibility for all implementation team deliverables and is accountable to the project manager in planning for and completing the implementation team deliverables on time and within budget

Responsible for developing the Implementation plan for the Xerox IES for the State of Florida

Oversees the development and delivery of training and user system documentation

Works with the help desk to plan the support for system implementation

Reports to project management the status, issues and mitigation strategies associated with system implementation

Timeframe: DDI Performance Period


Location: Onsite

More than three decades of direct State of Florida experience working for Social Services

Nearly 40 years of experience and knowledge of health and human services programs, including management of public assistance (SNAP/food stamps, TANF, Medicaid) and child welfare programs

Experience with implementation of an automated welfare system of similar size and scope at the state level for Tennessee VIP and at the local county/district operational level for the FLORIDA System

3 years

Daniel Fuller

Operations Manager

Oversees all operational functions encompassed in the O&M Performance Period

Oversees Xerox operations and maintenance staff

Assists the project director with contract monitoring

Ensures that Xerox responsibilities and performance standards are met during the O&M Performance Period of the project

Ensures that the Xerox system and services are compliant with Federal, State, HIPAA, and other regulations

Reviews operational reports and resolves operational, telecommunications, and equipment maintenance problems to ensure maximum operational performance



Location: Onsite

More than seven years managing operations of eligibility systems in a fast paced development and production environment

Experienced in implementing and maintaining large scale enterprise level systems including States of Wyoming and Tennessee eligibility, and Picture Archiving and Communication Systems (PACS) for more than 10 hospitals in the Denver and Wyoming areas

Experienced in managing configuration management and change management controls required during the software development lifecycle and throughout the implementation of large scale software deployments

7 years

Jim Conkwright

Service Delivery Manager

Ensures provisions of plans and contracts are being carried out by technical staff

Manages technical teams to ensure timely and accurate completion of technology maintenance and project-based tasks

Identifies and commits appropriate resources for client needs and projects (technicians, vendors, etc.)



Location: Onsite

Nearly 20 years of experience in a variety of positions within the information technology, software development, government, and information management industries

TANF system eligibility experience, including three years of experience with the Xerox integrated eligibility system

As Xerox Vice President of Systems Development, led a cross functional team of more than 50 onshore and offshore resources in the development of the Tennessee VIP eligibility system

2 years


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Resolves client and technical team conflicts

Leads regular technical team meetings to discuss projects, ongoing maintenance issues, client concerns, and to motivate and energize staff

Facilitates ongoing training of assigned technical staff

As an experienced senior leader, offers strengths in execution of IT strategy, product development, project and program delivery, strategic planning, and organizational development

Exceptional organization leadership abilities with the demonstrated capacity for building and mentoring highly motivated cross-functional delivery teams

Mark Moody

Requirements Manager

Participates in development of planning documentation and preparing for Department functional business area meetings

Loads ACCESS Replacement Project documentation and requirements

Participates in Gap Analysis and Requirements Validation in development teams

Partners with the Department to ensure that the proposed solution meets ITN requirements and objectives discussed in development sessions

Assists in preparing DDI Performance Period deliverables

Identifies and communicates requested changes to project scope

Completes updates and changes to requirements documents and detailed design specifications

Attends Peer Reviews to improve the quality of all deliverables

Identifies ACCESS-specific configuration elements and data items

Documents functional area business rule requirements and works to define and implement business rules

Works with testers to identify test cases and resolve defects identified while testing the ACCESS Florida Replacement System

Assists in creation and/or maintenance of user manuals and training artifacts as needed



Location: Onsite as needed

More than 25 years of experience in both client server and mainframe environments

20 years of successful experience in a business analyst role with a government human service eligibility system or similar system

Seven years successful experience in business process reengineering, use case development, and documenting detailed requirements

15 years of experience with and extensive knowledge of health care administration, including Medicaid and CHIP eligibility and enrollment processes

Proven experience in management, analysis, design, development, testing, and documenting software systems

Strong management, analysis, design, programming, and user interface skills in dealing with complex applications

10 years


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David Robinson

Testing Manager

Works with the project manager and system architect to address and resolve technical system issues during configuration, testing, and implementation

Assists project plan leads in addressing technical issues concerning the individual management plans

Plans and executes System User Acceptance Test

Develops the testing methodology and the test approach

Responsible for the design, development, and implementation of the system integration test plan and system acceptance test plan for large-scale integrated system

Manages the development of test cases and scripts for full requirements coverage

Interacts with technical and development leads for cohesive design and sharing of best practices

Assists the development teams in test planning, automation and execution

Provides issue resolution recommendations to project managers for each release

Completes special assignments and other relevant duties as assigned to ensure a completion of the project




More than 12 years of system testing and quality assurance, including five years of statewide eligibility system for the state of Tennessee and MMIS for New Hampshire, North Dakota, and Alaska

Statewide eligibility experience includes creating project-focused testing driven through the use of SDLC methodology, instituting automated testing model using client mandated toolset, and creating metrics and productivity tracking used to report across project on testing progress

More than 20 years of staff management, project management, technology and customer service expertise while implementing initiatives that provide savings, optimize results, improve processes and the overall client experience

4 years

Robert Zapata

Interface Manager

Establishes and maintains the technical requirements for eligibility system interfaces with internal Florida state information systems and external federal and stakeholder information systems

Leads the State involvement in the testing of system interfaces with internal and external system interfaces

Ensures the completeness of the architecture, addressing all pertinent concerns of the key stakeholders; and the integrity of the architecture, in terms of connecting all the various views to each other

Serves as the bridge between the design team and the development team regarding what is required and overseeing the progress




More than 15 years of professional experience in the analysis, design, and construction of application software using advanced technologies, including 10 years of eligibility systems experiences

Solid experience of full life-cycle systems development

Skilled in leading the efforts to build and deliver software systems

10 years


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Works closely with development teams to create and manage detailed technical documentation of application architecture

Achim Suit

System Architect

Responsible for overseeing the design, implementation, and maintenance of the technical solution

Manages Xerox’s design, integration, and build-out of hardware, software, and application architectures, the various environments (development through production), third party hardware and software selection, sizing, installation, configuration, and custom application integration




More than 24 years of professional experience holding various roles in full life-cycle systems development in multiple domains using advanced technologies and methods

Technical manager/solutions architect for the Massachusetts BEACON Project, responsible for overall solution support for design, development, testing, system performance, and implementation of the first non-mainframe U.S. eligibility and case management system (supported SNAP and TANF programs)

Health and human services eligibility domain specialist (Medicaid, SNAP, TANF, etc.)

Solution architect/technical architect/technical manager for health and human services eligibility and case management projects in Massachusetts, Minnesota, and Tennessee

5 years

Leonardo DeArtiaga

Application Development Lead

Manages resources related to system development through delivery, engaging with the design, architecture, testing, and implementation staff as necessary

Oversees development teams, directing system development, interface, and conversion project staff and activities

Develops software development plan that complies with contract specifications

Reviews and approves all development, integration, and conversion deliverables prior to submission

Timeframe: All Performance Periods Level of Effort: 100% Location: Onsite

More than 14 years of professional experience serving in senior level technical roles

Direct experience with state eligibility system for Tennessee VIP serving as a development manager and system development director using processes including iterative project planning, pair programming, user stories, and test-driven development

Experienced in software development for the implementation of large scale software deployments

Proven ability for bringing projects in on time, keeping all groups and teams focused upon goals and deliverable dates, and promoting excellent communications between development teams

1 year


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Sunil Kumar

Technical/Conversion Lead

Supports the data conversion of large scale legacy environments

Works closely with the functional and technical leads to define the data conversion strategy ensuring business requirements are met to deliver accurate and complete functional design

Ensures the appropriate legacy data is to be standardized, cleansed, validated, and loaded into the appropriate system

Ensures deliverables meet scheduled timelines throughout the system development life cycle

Creates and maintains Integrations Plan within the overall Program plan including tasks, dependencies and specific project and SDLC deliverables

Timeframe: DDI and Warranty Periods Level of Effort: 100% Location: Onsite

14 years of experience in eligibility systems including IT development and management using Agile methodologies, infrastructure, enterprise technical architecture, business and systems analysis, development standards/processes, large scale application development, and data conversion projects

Three years of experience as a data conversion development manager

More than 20 years of experience in IT development management

10 years of experience in systems architecture, data architecture, and IT development using agile development methodologies

Seven years of experience as an IT development manager and as an infrastructure manager

12 years

Suresh Jagannathan

Database Administrator

Participates in database requirements analysis, and system design

Defines, creates, and maintains enterprise databases in a client/server environment

Assists with data modeling

Analyzes, tests, and implements physical database design supporting various business applications including base definition, structure, documentation, long-range requirements, and operational guidelines

Ensures data recovery, maintenance, data integrity, and space requirements for physical database are met through formulations and monitoring of policies, procedures, and standards relating to database management

Timeframe: All Performance Periods Level of Effort: 100% Location: Onsite

More than 15 years of experience in managing project teams involving large and complex database and database technologies, data modeling, development database administration, and database performance tuning

Eight years of experience with state eligibility programs including six years for Tennessee and two years for Wyoming

Specialize in managing conversion and Oracle database tuning and PL/SQL development teams

Experience in providing solutions to large volume Oracle based systems

Expertise in object oriented analysis and design and programming.

A goal-oriented, innovative and adaptable leader with excellent conceptualization, communication, and motivation skills

Experience in database technology and database architectural strategy, software development methodologies, and processes

6 years


ITN # 03F12GC1


Table 8-3. CAI Key Project Team


Clay Nickels

PMO Manager

Supports project manager on issue/risk management, scheduling, and resource allocation, as well as management of all status reporting with the Department

Provides oversight of project analysts Directs preparation of project communications including

detailed accomplishments, risks, and status reports for submission to the Department

Maintains project schedule and tracks IES progress against the schedule, design documentation, and functional and technical requirements

Assists with resource planning and staff management and tracks allocation issues to the project schedule



Location: Onsite

25 years of experience fulfilling varied IT service management roles include operations and maintenance management, project management, transition management, process reengineering, workflow design, disaster recovery planning, and continuous improvement consulting

Industry experience in State Human Services

Assisted Arkansas DHS in establishing PMO for integrated eligibility modernization project

24 years

Table 8-4. KPMG Key Project Team


Linda Fuchs, PMP

Organizational Change Management Lead

Performs review of As-Is operations documentation to fully understand the existing services delivery model

Analyzes and compares As-Is operations with To-Be functions, assisting the Department with identifying gaps between original business process reengineering plan and actual service delivery model to be implemented based on the proposed system

Assists the State business process reengineering team in the development of change management strategies, processes, and activities for adjusting service delivery model, and communicating changes to users and stakeholders

Assists the Department in coaching users to transition to new roles and responsibilities and system

Identifies business process reengineering-related issues for transition and assists with troubleshooting and revising processes and procedures to resolve issues

Timeframe: DDI Period Level of Effort: 100% Location: Onsite as needed

Project Management Professional (PMP) in KPMG’s Advisory Services practice with more than 25 years of managerial experience in state and federal government

Managed and led change management efforts for a number of complex, enterprise projects including large-scale technology projects, statewide law enforcement radio systems and interoperability networks, ARRA coordination, statewide library networks, construction projects, and grants administration

More than two decades of direct experience with the State of Florida including work with the Florida Department of Management Services and Office of Economic Recovery

Experience in public sector procurement, strategic planning, emergency management, and real estate management

2 years


ITN # 03F12GC1



Arthur Higbee

Training/Knowledge Transfer Lead

Responsible for all training and knowledge transfer activities

Provides weekly status reports to the implementation manager

Conducts training/knowledge transfer needs analysis

Develops and provides training/knowledge transfer materials

Develops Online User Aids and reference guides

Develops and maintains knowledge transfer data, including tracking and reporting

Provides 20 instructor-led knowledge transfer sessions to the Department, the Department partners, and HBE partners staff

Develops and provides computer-based training (CBT)

Evaluates train-the-trainers and report knowledge transfer results

Develops evaluation of Knowledge Transfer and Improvement Plan

Timeframe: DDI Period Level of Effort: 100% Location: Onsite as needed

Designed and implemented a strategy to train over 4,000 employees of a State Government client implementing SAP R/3 Finance and Human Resources

Led a Change Management Team through an Oracle PeopleSoft, Agile and OBIEE implementation at a Global Brand Services company. The change strategy included leadership alignment and stakeholder management, global communications, organizational design and training. Managed the creation and delivery of a role-based, blended learning training program to over 3,400 employees across North America, Europe and Asia

Led the design and development of a change management and training program for a State Government Agency that was implementing SAP R/3 Finance, Human Resources and Business Warehouse. A cloning tool was used to record and deliver simulations for instructor-led training and on-the-job support

Managed the development and delivery of communication and training programs for an Australian Government client that was implementing a Customer Relationship Management system

Led the development of a Web-based training program for an implementation of Oracle Siebel CRM at a Food, Drink & Consumer Goods company in Canada

Managed the design and development of the training and communication strategies and plans for an SAP R/3 implementation at a Pharmaceutical firm

2 years


ITN # 03F12GC1


Resumes

At the end of this reply section, we provide evidence of our project team’s relevant IES qualifications and experience through detailed resumes for the key project personnel assigned to the ACCESS Replacement Project. Resumes are structured to meet the requirements listed in the ITN, and each company’s proposed personnel are provided separately. Team members include:

Xerox

Project Manager, Bill Majorossy Deputy Project Manager, Alison Rosen Implementation Manager, Janice Johnson Operations Manager, Daniel Fuller Service Delivery Manager, Jim Conkwright Requirements Manager, Mark Moody Testing Manager, David Robinson

Interface Manager, Robert Zapata System Architect, Achim Suit Application Development Lead,

Leonardo DeArtiaga Technical/Conversion Lead, Sunil Kumar Database Administrator, Suresh Jagannathan

CAI

Project Management Office Manager, Clay Nickels

KPMG

Organizational Change Management Lead, Linda Fuchs Training/Knowledge Transfer Lead, Arthur Higbee

We acknowledge the Department reserves the right to request references for each proposed team member, including subcontractors.

Background Investigations

Thorough screening of potential employees ensures only qualified candidates of the caliber required to safeguard sensitive information will be employed on the ACCESS Replacement Project contract.

Government services provided by the Department, whether delivered by public sector personnel or by private sector employees, must be performed to the highest standards of ethical conduct. All employees should strive to attain the highest levels of integrity and accountability. In order to bolster the Xerox Team’s built-in security features and other technical and procedural controls, we apply rigorous organizational, management, and personnel security provisions to protect Department program data from accidental or fraudulent misuse by Xerox and subcontractor personnel. These personnel practices, along with regular security awareness training, are key components of our management methodology that ensures and reinforces our ACCESS Replacement Project employees’ strict adherence to State, federal, and company procedures and policies.

Ethics and Security Training. All Xerox employees are required to take and pass an annual ethics test. Using Web technologies and simple instructional techniques, this training is delivered over the Internet to more than 140,000 employees worldwide. Through the use of interactive scenarios, the test covers a full range of ethical dilemmas that can confront employees, including: the giving or receiving of inappropriate gifts, what constitutes theft or fraud, sexual harassment, diversity issues, and other types of potentially unethical workplace behavior. The ethics training is modified each year to remain current and ensure coverage over time of the full range of ethical problems. Strict annual monitoring ensures that every employee of Xerox takes and passes this test every year. Our IT Security Procedures also require that each employee complete Security Awareness Training, and a refresher course annually as a condition of continued employment.



Thorough Background Checks. Xerox performs a full criminal background check for all potential employees. This background check includes Social Security verification, a seven-year felony including misdemeanor search, National Criminal Record File search, plus a Global Watch search. In addition to the thorough background checks, our application for employment requires the disclosure of any prior conviction for any reason. All employees must also pass the requirements of E-Verify.

Drug Screening. Considering the high-profile nature of a Department operation and the complexity of duties required by each position, Xerox insists that every employee be drug-free. We continue to be committed to a universal drug screening process. Xerox has not changed its long-standing requirement that every employee of the company completes and passes a drug screen. No individual who fails this screening test can be employed by Xerox.

In addition to Xerox employees, we extend our policies on security and confidentiality to all of our subcontractors as well. They are required to have all of their employees undergo criminal background checks and drug screening tests. Our subcontractors are also required to demonstrate to us that their own background check procedures are equivalent to or better than those required by the Department and Xerox. Again, this is to ensure uniformity in the depth and quality of these investigations.

The Xerox Team’s security screening activities are designed to comply with the requirements under the statutes set forth in the Level Two (2) screening standard specified in Section 435.04, F.S., and Department Operating Procedure Number 60-25, as specified in ITN – Attachment I, Section 8.7.1.

As a condition of initial and continued employment, staff must meet the following employment history checks:

Fingerprinting for all criminal record checks Statewide criminal and juvenile delinquency records checks through the Florida Department of Law

Enforcement (FDLE) Five year FDLE re-screening Federal criminal records checks from the Federal Bureau of Investigation through the Florida Department of

Law Enforcement Security background investigation, which may include local criminal record checks through local law

enforcement agencies E-Verify verification

As required, Xerox and its subcontracting partners will confirm that personnel assigned to work on the ACCESS Replacement Project are free from any conflict of interest with the Department prior to assignment.

8.2 ACCESS Florida System O&M Personnel REQUIREMENT: ITN Section 4.2.10.2, pg. 23 and Attachment II, Section 2.3, pg. 108

Providing an Operations and Maintenance (O&M) project organization with dedicated, experienced personnel ensures the highest quality support for every task, activity, and service during the O&M Performance Period for the ACCESS Replacement Project.

Our objective for O&M of the legacy ACCESS Florida System is to preserve its reliability, quality, and stability at optimal levels while our ACCESS Replacement Project team completes the DDI Performance Period. Xerox has extensive capabilities and resources for O&M work, including mainframe and midrange experience, applications development expertise, and proven project management methodologies. Our subcontracting partner, Computer Aid, Inc. (CAI), brings a range of similar strengths to supplement our efforts. Xerox and CAI have both designated skilled key personnel and technical staff to apply our companies’ capabilities for the legacy O&M project.

Project Manager Bill Majorossy and Operations Manager Daniel Fuller from our ACCESS Replacement Project team have the same roles in our O&M organization to ensure joint planning and effective communication across both projects—and consistent accountability and transparency to the Department. Reporting to Bill Majorossy, Applications Development Manager Todd Schrubb heads a team of CAI’s technical experts in


ITN # 03F12GC1


mainframe applications, Web applications, and quality assurance. This team will maintain the stability and reliability of applications on the ACCESS Florida System mainframe.

Mr. Schrubb is a PMP-certified 12-year veteran of public sector system integration projects for government. Like all the professionals in our ACCESS Replacement Project organization, Mr. Schrubb combines the knowledge and skill required to maintain complex integrated systems with the awareness of the goals, missions, and needs of the government agencies that use these systems to serve the public.

An Organization Specialized for O&M

Xerox has designed an organizational structure based on the unique requirements and challenges of maintaining the 20-year-old ACCESS Florida System mainframe and associated applications. For leadership consistency, our O&M Project organization shares the same project manager, operations manager, and executive oversight team as our ACCESS Replacement Project organization. Operations Manager Daniel Fuller will provide direct oversight for Xerox ITO Services staff joining the project to maintain the Department’s legacy mainframe and midrange platforms and to transition these systems to Xerox’s management.

Exhibit 8-5 shows our organizational strategy for the ACCESS Florida O&M Project, with CAI team members distinguished by color.

Exhibit 8-5. Xerox Team ACCESS Florida O&M Organizational Chart Project Manager Bill Majorossy provides oversight to the O&M Team.

O&M Project Team Qualifications

Table 8-5 through Table 8-6 provides a description of the key project team members assigned to the legacy O&M period and include information required by the Department. The tables are divided by company, with CAI key personnel presented separately.


ITN # 03F12GC1


Table 8-5. Xerox Key Team Members


Bill Majorossy, PMP

Project Manager

Provides oversight and direction to the legacy ACCESS Florida System O&M

Authorized to make management-level decisions regarding implementation activities


Timeframe: Legacy O&M Period


Location: Onsite

Health and human services project director with proven success in managing a mission critical information systems project supporting a diverse caseload of more than one million active cases receiving more than $3 billion in benefits annually


More than 10 years of direct State of Florida experience working for Social Services

15 years previous successful experience with implementing an automated welfare system of similar size and scope, including FLORIDA System and Los Angeles LEADER

Nine years of successful experience in project management and in managing system implementations

<1 year

Daniel Fuller

Operations Manager

Oversees all operational functions encompassed in the legacy ACCESS Florida System O&M

Oversees Xerox operations and maintenance staff

Assists the project director with contract monitoring

Ensures that the Xerox system and services are compliant with Federal, State, HIPAA, and other regulations

Reviews operational reports and resolves operational, telecommunications, and equipment maintenance problems to ensure maximum operational performance



Location: Onsite




7 years


ITN # 03F12GC1


Table 8-6. CAI Key Team Member


Todd Schrubb, PMP

Applications Development Manager

Manage the O&M technical team

Manage the O&M testing team Facilitate communication between Department and vendors



Location: Onsite

More than 18 years of professional experience in software engineering and management

12 years focusing on large-scale public sector system integration projects, primarily for health and human services agencies

Knowledge in CMMI, ITIL, PMBOK, Agile approaches, Lean, and Six Sigma

2 years



Resumes

At the end of this reply section, we provide evidence of our project team’s relevant IES qualifications and experience through detailed resumes for the key project personnel assigned to the ACCESS Replacement Project. Resumes are structured to meet the requirements listed in the ITN, and each company’s proposed personnel are provided separately and include:

Xerox

Project Manager, Bill Majorossy Operations Manager, Daniel Fuller

CAI

Applications Development Manager, Todd Schrubb

We acknowledge the Department reserves the right to request references for each proposed team member, including subcontractors.

Background Investigations

Proposed Xerox Team staff named in this proposal have already passed background screening processes per individual company standards. The Xerox Team’s security screening activities are designed to comply with the requirements under the statutes set forth in the Level Two (2) screening standard and we will work with the State to ensure all background screening requirements have been met. For additional details on our policy, refer to the previous Reply Section 8.1 under the sub-section Background Investigations.


ACCESS Florida System Replacement Project Resumes ITN # 03F12GC1

© 2012 Xerox State & Local Solutions, Inc. Resumes-1

ACCESS Florida System Replacement Project Resumes

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System Replacement Project Resumes

Resumes-2 © 2012 Xerox State & Local Solutions, Inc.

Page Intentionally Left Blank


ACCESS Florida System Replacement Project Resumes – Xerox ITN # 03F12GC1


BILL MAJOROSSY, PMP – PROJECT MANAGER

SUMMARY OF QUALIFICATIONS

Health and Human Services project director with proven success in managing mission critical information systems project supporting a diverse caseload of more than one million active cases receiving more than $3 billion in benefits annually

More than 16 years of experience and knowledge of health and human services programs, including management of public assistance (SNAP, TANF, Medicaid) and child support programs

More than a decade of direct State of Florida experience working for Social Services 15 years previous successful experience with implementing an automated welfare system of similar size and

scope (Los Angeles LEADER) Nine years of successful experience in project management and in managing system implementations

DEPARTMENT REQUIREMENTS

Requirement Response

1. Indicate if there are any current relationships (professional or personal) to any of the following organizations: (1) State Agencies, (2) School Districts, (3) Local governments (Florida cities or counties), (4) Governor’s Office, and (5) Legislative Offices

N/A

2. Describe (1) education, (2) professional certifications, (3) professional and business affiliations, (4) previous work experience (in general) and (5) work experience specifically related to this Project

See indications within resume

3. For team members that are contracted individuals or subcontractors, clearly note the name of their current employer

N/A

(1) EDUCATION

Master of Science in Information Technology (MSIT), California State University, Fullerton Bachelor of Arts, Liberal Arts, University of South Florida

(2) PROFESSIONAL CERTIFICATIONS

Project Management Professional (PMP), June 2004

(3) PROFESSIONAL AND BUSINESS AFFILIATIONS

Project Management Institute

(4) AND (5) PREVIOUS WORK EXPERIENCE ( – RELEVANT TO ITN)

Xerox State & Local Solutions, Inc., Corona, CA 05/2012 – Present Director of Business Development

Responsible for analyzing RFP requirements to ensure solutions meet client needs; develops and executes pursuit strategies; and develops risk analysis in partnership with team members

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System Replacement Project Resumes – Xerox


Unisys Corporation, Corona, CA 04/1996 – 12/2011 Capture/Bid Manager, North America Public Sector 12/2009 – 12/2011

Managed the development of all aspects of the bid process on several large (more than $100 million) opportunities including: Reviewing and analyzing RFP requirements; Developing and executing pursuit strategies; Developing risk analysis in partnership with team members; Pre-sales budgeting; Assigning resources for proposal effort; Providing oversight and direction of proposal development; Assigning and tracking proposal section completion; and Assigning review resources

Project Director, Los Angeles LEADER Project 01/2003 – 12/2009

Served as project director for the largest automated welfare system in the nation with more than 15,000 users in over 105 locations throughout Los Angeles County; Responsible for a $27 million annual budget with a staff of 80 contractor and Unisys resources; Managed, coordinated, and executed critical IT system solutions activities, including the development, design, implementation, maintenance, and operations of a large scale, complex welfare eligibility system; Managed all facets of the project including application modification, enhancement, and maintenance of more than 15,000 programs; Provided oversight for operations support including LEADER private network, break/fix of local district office technology, and PMO LAN administration

Deputy Project Manager, Los Angeles LEADER Project 01/2001 – 01/2003

Served as deputy project director for largest automated welfare system in the nation with more than 15,000 users in more than 105 locations throughout Los Angeles County; Managed all facets of the application modification, enhancement, and maintenance of more than 15,000 programs; Managed the project subcontractor

Quality Assurance Manager, Los Angeles LEADER Project 01/1997 – 12/2000

Managed the system test effort for the largest automated welfare system in the nation with more than 15,000 programs, 13,000,000 lines of code, and more than 5,000 test scenarios

Business Analyst, Los Angeles LEADER Project 04/1996 – 12/1996

Using Joint Application Development methods, developed, validated, and documented user requirements from end user input; Communicated with the customer and analyzed business processes to validate definitions for the requirements deliverable on LEADER

State of Florida, Florida Department of Children and Families, Tallahassee, FL 03/1985 – 03/1996 Program Administrator, Social Services – Public Assistance (SS – PA) 04/1993 – 03/1996

Responsibilities included the management, development, and implementation of the state quality assurance planning for all public assistance programs, including AFDC, food stamps, and Medicaid

Directed food stamp management evaluation reviews to ensure consistent application of policy and operations throughout the State

Senior Human Services Program Specialist (SS – PA) 04/1990 – 03/1993

Provided technical assistance to the districts during conversion and cutover to the FLORIDA computer system; Tested system functionality during initial development phase

Supervisor – Public Assistance/Child Support Enforcement 03/1985 – 03/1990

Held a variety of supervisory and eligibility worker positions Provided leadership and direction to nine professional staff through management, technical assistance, and

training of public assistance policies and procedures Determined eligibility for all public assistance programs, including Medicaid, AFDC, food stamps, and general

assistance




ALISON ROSEN – DEPUTY PROJECT MANAGER


25 years of information technology leadership experience managing and delivering large-scale custom developed and COTS systems, integration efforts in the public and private sectors including six years of experience working with various child and family services agencies, employed by DHS, New York with an emphasis in child and family services, eligibility, foster and adoptive care

More than 10 years of experience managing subcontractors including creating the statement of work, negotiating contracts, and managing within an overall project organization

Strong client relationship management skills with an education and background in social work for health and human services, and child and family services

Supported mission critical IT initiatives across large corporations; including creating the first corporate Global ITIL and ISO 9001-certified Integrated Systems Management Center (ISMC) delivering IT services worldwide to over 300,000 healthcare and technical specialists in over 500 locations, consistently delivering high-quality results on time and within budget

Clients include National Institutes of Health (NIH), commercial healthcare organizations, Centers of Medicare and Medicaid (CMS), USDA, Department of Defense (DoD), Canada’s Saskatchewan Health Information Network, and major pharmaceutical companies

Awarded SAIC CEO Achievement for developing and implementing call center data security processes and tools in response to potential security breaches; awarded Executive of the Year award presented by IAAP




N/A




N/A

(1) EDUCATION

Bachelor of Science, Social Work, Minor: Business, State University of New York, Brockport, New York


Previously held Secret Clearance for seven years, Inactive e-QIP Clearance Sponsored by TSA


The Corporate Executive Board Contact Center Council HSM World Business Forum, Ranked among the world’s top five most influential venues for CEOs International Association of Administrative Professionals (IAAP) Board of Directors, STI Knowledge


Xerox State and Local Solutions, Inc., Nashville, TN 12/2011 – Present Interim Deputy Director, Tennessee VIP Project

Operations leadership for the Xerox Integrated Eligibility System to the technical teams in the interim before the startup of ACCESS project



Guidance to VIP includes the areas of design, software development, conversion, testing, training and developing and implementing a modernized eligibility system for the State of Tennessee

Provides project management responsibility for defining, designing, testing and deploying technology efforts that affords Tennessee’s DHS organizations with optimized and integrated solutions to address complex business challenges addressing TANF, Medicaid, SNAP and childcare programs

Manage vendor relationships participating in SOW development and contract negotiations SeKON Enterprise, Inc., Herndon, VA 10/2010 – 12/2011 Chief Operating Officer

Provide executive leadership for the health and human resources contracts and daily operations of the company, employing process/quality improvement techniques and quality process standards required by customers or desired by the company

Oversight responsibilities include strategic planning, IT governance, information, infrastructure reporting architecture and business intelligence for the Centers for Medicare and Medicaid (CMS) HIGLAS system using Oracle E-Business Suite (EBS) Financials modules to track payments for all services provided to Medicare recipients by various kinds of medical providers. Currently this application processes approximately two million transactions per day and is expected to ramp up to five million transactions per day by 2013

Established and led CMMI teams thru process preparing for assessment Drives performance measures for the measurement of an operation’s performance and consideration of

efficiency versus effectiveness, often in the form of dashboards that provide convenient review of high-level key performance indicators

SAIC, Oak Ridge, TN 05/1997 – 09/2010 Corporate Vice President; Various customers and projects Senior Solutions Practice Manager 06/2006 – 09/2010

SAIC consultant supporting mission critical IT initiatives across the company

Integrated Systems Management Center (ISMC), Operations Manager 04/1999 – 05/2006

Integrated multiple support organizations; development, engineering, infrastructure, expanding services and technology to meet clients current and future requirements

Managed a process to ensure International Standards Organization (ISO) certification, Information Technology Infrastructure Library (ITIL) compliance, and support to Capability Maturity Model Integration (CMMI) stakeholders

Responsible for program and contract management, contract negotiations, subcontracts, human resources, service center, quality assurance, customer satisfaction and financial management,

Developed and managed key performance indicators, performing to or exceeding the Service Level Agreements (SLAs) established

Shared Services Director 05/1997 – 04/1999

Coordinated multiple provider offerings to include remote locations Responsible to chair leadership council, establish governance, metrics, budget, schedule and risk Conducted Help Desk assessments recommending consolidation, tool and process improvements Developed and managed key performance indicators, meeting or exceeding SLAs established Outsourcing event coordinator enabling collaboration resulting in the delivery of business value

SAIC, San Diego, CA; Assistant Vice President; Various customers and projects 04/1989 – 05/1997 DoD, Military Health System, Support Center Program Manager 09/1994 – 05/1997

Achieved ISO: 9002 certification, resulting in more than 99.7 percent system availability and dramatic improvement in client performance rating, from 6.4 to 9.1 out of a 10

DoD, Military Health System, Support Center Program Manager 04/1989 – 09/1994

Managed successful software and hardware implementations and upgrades throughout the region




JANICE JOHNSON – IMPLEMENTATION MANAGER


More than three decades of direct State of Florida experience working for Social Services Nearly 40 years of experience and knowledge of health and human services programs, including management of

public assistance (SNAP/food stamps, TANF, Medicaid) and child welfare programs Experience with implementation of an automated welfare system of similar size and scope at the state level for

Tennessee VIP and at the local county/district operational level for the FLORIDA System




N/A




N/A

(1) EDUCATION

Bachelor of Business Administration, Edward Waters College, Jacksonville, Florida


N/A


N/A


Xerox State & Local Solutions, Inc., Various Locations 06/2009 – Present Implementation and Training Manager, Tennessee VIP Project 07/2011 – Present

Responsible for project implementation and training, including, planning, deliverables, and development of all training materials for the Tennessee VIP

Senior Level SME – Tennessee VIP/Indiana Eligibility Projects 06/2009 – 06/2011

Provided subject matter expertise through consultation on the modernization of eligibility programs such as SNAP, TANF, Medicaid, and nursing home programs

Served as Design Team lead in Tennessee and lead for the Inventory Management and Backlog Reduction effort in Indiana, reducing backlog of work to enable implementation of a new business model

State of Florida, DCF, Various Locations 04/1974 – 05/2003; 03/2005 – 05/2009 Circuit 5 Operations Manager 01/2006 – 05/2009

Responsibilities included operational oversight and administration of human service programs including ACCESS Florida, including, but not limited to, the Central Processing Center and Community Partner Network, Adult Services, and Child Protective Investigations

Managed the budget for all program areas and served as the Project Administrator for the Food and Nutrition Service (FNS) Grant to increase SNAP participation rates within the circuit



District Manager for Support Services 03/2005 – 01/2006

Responsible for the oversight and administration of district support and administrative service functions, and daily operations of ACCESS FLORIDA and Child Care Licensing programs

Successfully led the district’s modernization efforts in ACCESS FLORIDA in moving from county-based operation to a centralized processing center for eligibility determination

Provided oversight of the district’s development of the ACCESS FLORIDA community partner network to increase client access to eligibility services

District Manager for Operations/Programs/Administration 02/1994 – 05/2003

Held a variety of district management positions in Operations, Programs, and Administration areas Provided direct operational oversight for human service programs, including, but not limited to, Economic Self-

Sufficiency, which included eligibility determination for TANF, SNAP, Medicaid eligibility, Refugee Assistance Program, KidCare, homelessness programs, as well as Adult Services, Developmental Disabilities, Child Welfare, Mental Health, and Substance Abuse

Managed approximately 800 employees, 48 contracts, and $76 million budget Implemented the Community Alliances in each county of the district and served as District 13 Health and

Human Services Board liaison, providing technical support on the above programs as needed

Operations Program Administrator 08/1986 – 02/1994

Direct administration of operations in Adult Services, Developmental Disabilities, Economic Self-Sufficiency programs, including eligibility for Food Stamps, Medicaid, Aid to Families with Dependent Children, Project Independence and Child Welfare, and Juvenile Justice Programs

Although located in Citrus and Marion Counties, supervised operations staff in all five counties of the district at some time during this period

Food Stamp Unit Supervisor/Specialist 04/1974 – 08/1986

Served in supervisory and eligibility worker positions Provided leadership and direction to nine professional staff through management, technical assistance, and

training of public assistance policies and procedures Determined eligibility for public assistance programs, primarily food stamps

Kids Central, Inc., Ocala, Florida 08/2003 – 02/2005 Chief Executive Officer 06/2004 – 02/2005

Responsible for the operation and management of Kids Central, a private non-profit community-based child welfare agency with a multi-year $84 million state contract

Provided oversight for the system of care and management of child welfare case management and service contracts serving over 4,400 children

Chief Operations Officer 08/2003 – 06/2004

Responsible for the development and implementation of the Kids Central System of Care and all lead agency contract deliverables, including but not limited to, case management policies and procedures, working agreements, human resource procedures and transition, quality management plan and preparation for readiness review




DANIEL FULLER – OPERATIONS MANAGER








N/A




N/A

(1) EDUCATION

Computer Engineering, Laramie County Community College and University of Wyoming Outreach, Cheyenne, Wyoming Computer Information Systems, Laramie County Community College, Cheyenne, Wyoming


MCP (Microsoft Certified Professional), 2000 CCNA (Cisco Certified Network Associate), 2001 BSCMSN of the CCNP (Cisco Certified Network Professional) A+, 2000 Network +, 2000


N/A


Xerox State & Local Solutions, Inc., Various Locations 08/2005 – Present Tennessee VIP Project, Nashville, TN 12/2008 – Present

Ensure operation of the software development life cycle meets the needs of the development and client teams Maintain the configuration management processes and procedures for the codebase, database, and environment

specifications Established and maintain service level agreements to meet the software development and client needs

Senior Systems Administrator/Operations Manager, Wyoming IRIS Project 08/2005 – 12/2008

Ensured operation of the software development life cycle met the needs of the development and client teams Maintained the production release of IRIS for three years without any service level agreement issues



Fuji Medical Systems USA, Cheyenne, WY 05/2007 – 11/2007 PACS Administrator

Responsible for analyzing, recommending, testing, and implementing new PACS systems for several hospitals throughout the Front Range region

Maintained uptime service level agreements for required radiology departments at several facilities Ensured upgrades and implementations of hardware and software were performed with minimal impact to the

patients Ensured all devices attached to the PACS systems met the quality standards required by the FDA

Albany County School District, Laramie, WY 08/2002 – 08/2005 Network/Systems Administrator 08/2002 – 08/2005

Responsible for analyzing, recommending, testing, and implementing new systems to support the educational mission of the school district

Managed approximately 80 servers, 5,000 desktops, and 900 printers throughout the school district Maintained appropriate uptime service levels required to support students, teachers, and administrators’ needs Involved with the implementation of a district-wide voice over IP system (VOIP) Maintained the VOIP system and ensured the system met the appropriate 911, state, and federal regulations for

emergency contacts




JIM CONKWRIGHT – SERVICE DELIVERY MANAGER


Nearly 20 years of experience in a variety of positions within the Information Technology, software development, government, and information management industries

TANF system eligibility experience, including three years of experience with the Xerox integrated eligibility system

As Xerox Vice President of Systems Development, led a cross-functional team of more than 50 on and offshore resources in the development of the Tennessee VIP eligibility system

As an experienced senior leader, offer strengths in execution of IT strategy, product development, project and program delivery, strategic planning, and organizational development

Exceptional organization leadership abilities with the demonstrated capacity for building and mentoring highly motivated cross-functional delivery teams

Experience in directing system development teams for a variety of commercial clients, including John Deere, ADP, and AutoTrader.com

Proven track record in challenging enterprise-level project environments




N/A




N/A

(1) EDUCATION

Bachelor of Science, Information Systems, Kennesaw State University, Kennesaw, GA


N/A


U.S. Patent Application, Serial No. 10/306,882, entitled Biometric Data Processing

U.S. Patent Application, Serial No. 10/306,884, entitled Verification of Identity Based on Biometric Data and Intelligent Questions


Xerox State & Local Solutions, Inc., Atlanta, GA 04/2010 – Present Vice President, Systems Development, State Government Solutions, Eligibility Systems

Lead a cross-functional team of more than 50 on and off-shore resources in the development of an eligibility system used to manage TANF, Medicaid, SNAP, and childcare programs for the State of Tennessee VIP

Lead the development of a custom software development methodology for the environment Significantly increased application delivery speed and improved code quality with the enforcement of strict

coding and testing standards



Reduced costs associated with development and improved throughput of the team by streamlining processes (introduced Agile methodology to the development teams)

Raised the overall skill level of the team by training, mentoring, and detailed analysis of individual performance Work closely with other executive leadership to manage the project budget, which is approximately $60 million,

including managing expenses and justification for capitalization Responsible for the technical direction of the Xerox Integrated Eligibility System (IES) Work with line of business stakeholders to develop and manage the development of the Xerox IES product

roadmap. Manage vendor relationships and participated in contract negotiations with technology vendors Significantly increased application delivery speed and improved code quality with the enforcement of strict

coding and testing standards

Honest Ingenuity, Inc., Woodstock, GA 03/2005 – 04/2010 Owner/Principal Clients include Cox Communications (AutoTrader.com), ACS, ADP, and John Deere For AutoTrader.com: Led a cross-functional team of 80 in the development of a Web consumer portal (B2C), commercial seller portal

(B2B), and applications to support the AutoTraderClassics line of business including BI, integration with the AutoTraderClassics print business, and integration with accounting and CRM applications

Worked closely with business stakeholders to build an IT organization and processes that support the business strategy

Salvaged a seriously distressed project with a fixed due date, fixed budget, and fixed scope with a massive re-planning effort and application of discipline in executing a clear, actionable plan

Led the development of a custom software development methodology for the environment, including the development and enforcement of coding and testing standards

Managed a monthly development run rate of over $800,000, and an annual project budget that exceeded $10 million

For ADP in Alpharetta, GA:

Directed the software engineering department of ADP Benefit Services FSA Led team responsible for all aspects (from inception to delivery) of the software lifecycle for a

Java/J2EE/Delphi/.NET/VB-based benefit management solution for flexible spending accounts Championed the transition from a traditional waterfall approach to development using an Agile methodology

based upon Extreme Programming Successfully directed two teams totaling nearly 45 on and offshore resources in the gathering of requirements,

designing project architecture, development of applications, and testing/quality assurance Provided career guidance and professional development to engineering staff Responsible for the successful delivery of multiple key development projects simultaneously, as well as being

responsible for budgeting, risk management, and scope negotiation of those projects Began as a consulting engagement, then was asked to join as a permanent employee




MARK MOODY – REQUIREMENTS MANAGER


More than 25 years of experience in both client server and mainframe environments More than 25 years of successful experience working with government human service eligibility system/similar

system Seven years of successful experience in business process reengineering, use case development, and documenting

detailed requirements 15 years of experience with and extensive knowledge of health care administration, including Medicaid and

CHIP eligibility and enrollment processes Proven experience in management, analysis, design, development, testing, and documenting software systems Strong management, analysis, design, programming, and user interface skills in dealing with complex

applications




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N/A

(1) EDUCATION

Information Sciences Certification, Coleman College La Mesa, California


N/A


N/A


Xerox State & Local Solutions, Inc., San Diego, CA 02/2002 – Present Business Analyst, Tennessee VIP Project, Nashville, TN 04/2010 – Present

Responsible for supporting the design and testing of the EDBC Rules, including Medical Assistance, TANF, Food Stamps, and Child Care

Work Programs Team Leader, Massachusetts BEACON, Boston, MA 01/2009 – 04/2010

Served as team leader responsible for the design, development, testing, and implementation of the Work Programs subsystem during the System Test and User Acceptance Test phases of the project



Business Architect, Wyoming IRIS, Cheyenne, WY 02/2003 – 12/2008

Responsible for oversight of design and implementation for all functional areas of the system Served as a key contributor for the design and implementation of the workflow, workflow rules, and EDBC

Rules, including Medical Assistance, TANF, Food Stamps, and Child Care Served as a key contributor of the conversion testing of the workflows and EDBC Rules

Deputy Project Manager/Business Architect, Wyoming IRIS, Cheyenne, WY 02/2002 – 02/2003

Deputy project manager responsibilities included: project planning, client management, and managing the development of over 70 ISO 9001 compliant procedures and templates to support the requirements, design, and development phases of the project

Business architect responsibilities included: leading sessions to gather requirements for over 20 major functional areas, managing a team responsible for documenting the requirements using Rational Requisite Pro, and providing guidance for the design team leaders

Albion, Boston, MA 02/1997 – 01/2002 Senior Consultant, Massachusetts BEACON

Served as lead analyst in the requirements gathering phase Served as lead designer and team leader during the design, development, implementation, and maintenance

phases for the interactive interview portion of the system (The interactive interview includes data collection and rules processing for over 100 windows.)

Provided expertise in the Eligibility and Benefit Calculation Rules areas of the system

Unisys Corporation, Indianapolis, IN 09/1995 – 02/1997 Manager, State of Indiana Child Welfare Information System

Served as team lead for the case management subsystem Supervised the analysis, RAD/JAD sessions with users, prototyping, database design, detailed system design,

and development of the subsystem

MCI Systemhouse Inc., Various Locations 03/1986 – 09/1995 Consultant, State of Maryland Client Information System, Baltimore, MD 10/1990 – 09/1995

Supervised a team of eight people in the analysis and design of the eligibility subsystem, which was documented in a decision table format, including eligibility for Medical Assistance, TANF, and Food Stamps

Consultant, State of Pennsylvania Liquor Control Board, PA 04/1989 – 10/1990 Consultant, State of Hawaii Automated Welfare Information System, HI 04/1988 – 04/1989 Consultant, State of Kansas Automated Eligibility and CSE, KS 01/1987 – 04/1988

Consultant, State of Arizona Eligibility Computer System, AZ 03/1986 – 12/1986

County of San Diego, San Diego, CA 08/1984 – 03/1986 Programmer/Analyst

United States Army, Berlin, Germany 02/1981 – 02/1984 Administrative Specialist/Computer Operator




DAVID ROBINSON – TESTING MANAGER


More than 12 years of system testing and quality assurance, including five years for statewide eligibility system for the state of Tennessee and MMIS for New Hampshire, North Dakota, and Alaska

Statewide eligibility experience includes creating project-focused testing through the use of SDLC methodology, instituting Automated Testing model using client mandated toolset, and creating metrics and productivity tracking used to report across project on testing progress

More than 20 years of staff management, project management, technology, and customer service expertise while implementing initiatives that provide savings, optimize results, improve processes and the overall client experience




N/A




N/A

(1) EDUCATION

Bachelor of Arts, Marketing Management (Cum Laude), Florida Southern University, Lakeland, Florida


Project Management Curriculum, Master Facilitator and numerous in-house training efforts U.S. Army – Ft. Hood, TX (1975-1978) Sergeant – Platoon Leader 124th Maintenance Battalion


Habitat for Humanity of S. Fulton, Hapeville, GA Founding Member/Previous Board Chairman/ Board Secretary/Building Committee Chairman


Xerox State & Local Solutions, Inc., Various Locations Testing Director, Tennessee VIP Project, Nashville, TN 04/2010 – Present

Reorganized the entire testing effort to recover an at risk project Created project focused testing driven through the use of SDLC methodology Built staffing model and staffed as needed including mid-level management team Responsible for budgeting of staff of 50, ensuring monthly budget targets are achieved Built standards for all areas of testing (functional, system, performance, and rules) Instituted Automated Testing model using client-mandated toolset Created metrics and productivity tracking used to report across project on testing progress Serve as a senior staff member for project, including direct client interaction



Built client understanding of approach, gaining respect and building a partnership for working together toward successful product delivery

Work directly with the client on a daily basis, as needed, for all phases of testing activity Helped build client understanding and direction for the approach to user acceptance testing

Xerox (formerly ACS), Atlanta, GA QA Manager, Automated Testing, Government Healthcare Solutions 03/2008 – 04/2010

Developed strategy and roadmap for senior staff by providing information and education needed to garner their support for automated testing

Creation of a foundation for and obtaining organizational acceptance of the automated testing solutions used for the MMIS

Established metrics to track progress and deliverables associated with the testing efforts, including tracking staff allocations and workload to ensure monthly budget quotas were achieved

Leveraged existing Rational toolset and curtailed proposed purchase of additional licenses, thus holding toolset expenditures across the project in check

Worked for extended period offshore (Bangalore, India) in our delivery vendor facility and provided guidance and direction for development and testing staff to ensure the vendor was meeting the stated needs of the project

Delivered automated testing framework

Home Depot, Atlanta, GA 09/2006 – 01/2008 QA Manager, Integration, Home Depot Direct – e-Commerce

Worked as part of a four person management team in final stages of website re-platform project, implementing a more than $50 million installation of an IBM-WCS based online commerce system, stated as being “the best WCS implementation ever” by IBM senior staff

Delivered project in a manner meeting customer requirements and timeline, ensuring all organizational guidelines were followed and met

Helped establish a repeatable process for product delivery following SDLC and meeting the CMM Level Three standards

Led an 18 member QA staff in multiple locations responsible for system, integration, finance, and user acceptance testing of HomeDepot.com for both the new and old platform

Guided automation of all phases of testing, with 90 percent of all testing covered by automation

Delta Technology, Atlanta, GA 06/1999 – 09/2006 QA Testing Manager, System Integration, Airport Systems – Transportation

Managed, guided, and coordinated staff of 12 system and QA test engineers in delivery of system integration and quality assurance testing for all airport systems applications (Kiosk, Gate Check-in, Ticket Counter, and baggage handling systems); results of $23 million annual product portfolio

Directed and coordinated Microsoft Patch Efforts for workstation install base of over 12,000 workstations worldwide

Managed internal customer relationships and guided business partners from project inception through delivery on multiple projects each year. Identified and produced requirements, set systems architecture, cost model creation, financial justification, and project delivery from multiple outside sources

Assisted in creation of enterprise testing and integration methodology rooted in the Capability Maturity Model (CMM) to achieve a CMM level 3 standard for the enterprise

Implemented use of automated testing tools across multiple projects, driving 25 percent increased accuracy and 20 percent decreased testing




ROBERT ZAPATA – INTERFACE MANAGER


More than 15 years of professional experience in the analysis, design, and construction of application software using advanced technologies, including 10 years of eligibility systems experiences

Solid experience participating in full life cycle systems development Skilled in leading efforts to build and deliver software systems




N/A




N/A

(1) EDUCATION

Bachelor of Science, Computer Science, California State University, Sacramento, California


N/A


N/A


Xerox State & Local Solutions, Inc. 02/2002 – Present Project Lead, Tennessee VIP Project 07/2006 – Present

Use cutting-edge technologies for implementation of Xerox Integrated Eligibility System (IES) designed to replace/combine the Department’s five legacy eligibility systems into one integrated Web application. This 100 percent Web-based solution supports real-time data capture and eligibility processing for child care, TANF work programs, SNAP, medical assistance, claims and investigation, quality review, and quality control module. Responsibilities include: – Serve as interfaces technical team lead – Serve as interfaces and batch testing team lead – Work in environments including Java, Eclipse, MS Project, MS Visio, HTML, XML, Xerox IES eligibility

framework, Oracle 11i database – Conduct joint application requirements sessions with client – Conduct joint application design sessions with client – Create and maintain interface detail design documents



Functional Team Lead, Wyoming IRIS 02/2002 – 07/2006

An implementation of Xerox IES designed to replace the Department’s legacy eligibility system (EPICS). This 100 percent Web-based solution supports real-time data capture and eligibility processing for child care; POWER (TANF); POWER work programs; SNAP; food stamp employment and training program (E&T); medical assistance; Prosecution, Recovery, Investigation, Collection Enforcement (PRICE). Responsibilities included: – Providing leadership for core increments involved with the interfaces, issuance, and quality review – Developing public websites enabling clients to check the status of their application and benefits and also

enabling providers to submit and manage electronic invoices and to update their organizational information. The websites support more than 95 interfaces to 24 state and federal agencies

– Assuring project management and software development standards and procedures were regularly audited and certified to ISO-9001-2000 standard




ACHIM SUIT – SYSTEM ARCHITECT


More than 24 years of professional experience participating in various roles in full life-cycle systems development in multiple domains using advanced technologies and methods

Technical Manager/Solutions Architect for the Massachusetts BEACON Project, responsible for overall solution support for design, development, testing, system performance, and implementation of the first non-mainframe U.S. eligibility and case management system (supported SNAP and TANF programs)

Health and Human Services eligibility domain specialist (Medicaid, SNAP, TANF) Solution Architect/Technical Architect/Technical Manager for health and human services (HHS) eligibility and

case management projects in Massachusetts, Minnesota, and Tennessee




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N/A

(1) EDUCATION

Bachelor of Science, Computer Science, University of Southern Mississippi


N/A


N/A


Xerox State & Local Solutions, Inc., Nashville, TN 01/2007 – Present Technical Manager/Solutions Architect, Tennessee VIP Project 02/2009 – Present

Responsible for providing solution support for design, development, conversion, and implementation-related activities for Tennessee VIP, an automated eligibility and case management system supporting Medicaid, SNAP, and TANF programs

Responsible for planning, executing, and reporting performance testing efforts for all system components Responsible for technical direction and management of these efforts

Business Development Consultant 01/2007 – 01/2009

Business Development Consultant working in various capacities toward new business acquisition (sales presentations, proposal writing, conference participation, marketing support), primarily in the HHS domain



Albion (now part of Xerox), Various Locations 08/1994 – 12/2006 Technical Manager/Solutions Architect, Minnesota HealthMatch Project, St. Paul, MN

Responsible for overall solution support for design, development, testing, and system performance of Minnesota HealthMatch, an automated eligibility and case management system supporting the Medicaid program

Responsible for providing leadership and direction in defining technical architecture, as well as managing efforts ensuring adherence to established architecture

Architect, @Vantage Product Development, Atlanta, GA (now Integrated Eligibility System Framework) 01/2002 – 05/2003

Assisted chief system architect in the design and development of @Vantage, an enterprise-class HHS eligibility and case management product

Provided management and direction for offshore @Vantage development team

Technical Manager/Solutions Architect, MA BEACON Project, Boston, MA 11/1996 – 12/2001

Responsible for overall solution support for design, development, testing, system performance, and implementation of Massachusetts BEACON, the first non-mainframe U.S. eligibility and case management system (supported SNAP and TANF programs)

Responsible for providing leadership and direction in defining technical architecture, and for managing efforts to ensure adherence to established architecture

Senior Consultant/Team Leader, MCI-WorldCom (now Verizon), Jackson, MS 01/1996 – 10/1996

Led design, development, and implementation efforts of telecommunications-related applications to aid call traffic engineers

Mentored client staff in Object-Oriented Analysis and Design (OOAD), development, and administration activities for delivered applications

Senior Consultant/Team Leader, EBSCO Industries, Birmingham, AL 08/1994 – 12/1995

Led analysis efforts to re-engineer and replace mission critical systems Led development of functional prototype Mentored client team in process and data modeling techniques Application domains – publishing and subscription services

Montare International, Lakeland, FL 01/1993 – 07/1994 Senior Consultant/Team Leader, Publix Supermarkets

Senior Consultant leading design, development, and implementation efforts CASE Tools Specialist Application domains – retail and inventory

Montare International, Rochester, MN 09/1992 – 12/1992 Senior Consultant/Team Leader, Mayo Clinic

Senior Consultant leading design, development, and implementation efforts CASE Tools Specialist Application domain – medical research

Texas Instruments, Dallas, TX 01/1988 – 08/1992 Programmer-Analyst/CASE Tool Specialist (IEF)

Supported suite of applications collectively called Product Quality Systems for Inspection (PQSI) Managed transition of all databases from IMS DL/I to DB2 Application domains – manufacturing and defense systems




LEONARDO DEARTIAGA – APPLICATION DEVELOPMENT LEAD


More than 14 years of professional experience serving in senior level technical roles Direct experience with state eligibility system for Tennessee VIP serving as a Development Manager and

System Development Director using processes including iterative project planning, pair programming, user stories, and test-driven development

Experienced in software development for the implementation of large scale software deployments Proven ability for bringing projects in on time, keeping all groups and teams focused upon goals and deliverable

dates, and promoting excellent communications between development teams




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N/A

(1) EDUCATION

Bachelor’s in Computer Engineering Technology, Florida Metropolitan University, Tampa, Florida


N/A


N/A


Xerox State & Local Solutions, Inc., Nashville, TN 04/2011 – Present Development Manager and System Development Director, Tennessee VIP Project


specifications Provide defect resolution management Use processes including iterative project planning, pair programming, user stories, and test driven development Use technologies including Java, J2EE, Vantage Framework, Oracle, Microsoft Excel, and Microsoft Project

SunGard, Houston, TX 01/2010 – 03/2011 Technical Development Manager

Crude Oil and Petroleum Product Project: Project to implement new scheduling and logistics methodology to manage crude oil and crude products commodities physical deal fulfillment within an integrated energy trading and risk management (ETRM) application. In this role, provided overall project management, including project planning, specification, architecture, and implementation



GasOps Performance and Scalability Project: Project to determine how fast some aspects of GasOps system perform under a particular workload, and also validating and verifying quality attributes of the GasOps system, such as scalability, reliability, and resource usage. In this role, planned and managed architects and senior developers regarding approach, and also planned and managed execution, such as performance, security, usability, and scalability

PowerOps Development Manager: Managed problems identified during development, and analyzed each request, confirmed it (by reproducing the situation), checked its validity, investigated the issue, and proposed a solution, documenting both the request and the solution proposal. Provided overall development group management and planned and authorized software modifications

SunGard/Energy Softworx, Tampa, FL 05/1997 – 12/2009 Software Development Manager/Quality Assurance Manager/Architect 12/2007 – 12/2009

Integration Project: Project enabled multiple systems to exchange information from a centralized hub by mapping their data format to a standardized format that can be transferred to any number of systems. Functionality was successfully added to the Fuelworx system to accept, transmit, and process the information. In this role, designed and coordinated prototype (proof of concept), created system architecture, created detail design and estimation, and provided some development work

Emiron Project: For this project, successfully implemented an iterative methodology programming process. The project involved thousands of hours of development work, a new team of developers in India, and a very restricted delivery schedule. In this role, led team in organization’s first attempt using iterative methodology. Played major role in requirements gathering from client, created software architecture, estimation, iteration planning, and created detail design and physical design for database tables. Provided some development work

Senior Software Developer/Development Manager 09/2000 – 11/2007

ETL/Microstrategy: The project involved Extract, Transform, and Load of data into a new Start Database Schema, and implementing a new reporting tool, Microstrategy. In this role, created software architecture, estimation, detail design, and physical design for database tables

Re-write (Fuelworx, Labworx) and Gasworx Projects: Upper management decided to re-write the software using new upcoming J2EE technology including development of a GUI framework. Served as a senior developer responsible for creating software architecture, estimation, detail design, and physical design for database tables

Junior Software Developer 05/1997 – 08/2000

Shipment Project: Served as one of two developers responsible for implementation (Powerbuilder script). Nominated Employee of the Month at the end of the project

Lab Sampling Project: Served as one of two developers responsible for implementation (Powerbuilder script). Team was nominated Employees of the Month at the end of the project




SUNIL KUMAR – TECHNICAL/CONVERSION LEAD


14 years of experience in eligibility systems including IT development and management using Agile methodologies, infrastructure, enterprise technical architecture, business and systems analysis, development standards/processes, Rational Unified Process, large scale application development, and data conversion projects

More than 20 years of experience in IT development and management 10 years of experience in systems architecture, data architecture, and IT development using Agile development

methodologies Seven years of experience as an IT development manager and as an infrastructure manager Three years of experience as a data conversion development manager




N/A




N/A

(1) EDUCATION

Bachelor of Engineering, Computer Science & Engineering, University of Mysore, India


N/A


Part of Online Project Manager Network Part of Online ETL Architects Network

Part of Online Enterprise Architecture Network


Xerox State & Local Solutions, Inc., Various Locations 02/2002 – Present Data Conversion Manager/Infrastructure Manager, Tennessee VIP Project 12/2008 – Present

Direct and manage conversion team of 35 individuals with four leads (Data conversion involves extract, transform, and loading of five legacy systems’ data to a centralized oracle database. This complex undertaking has involved design, development, and loading of more than 1,000 maps with complex logics to merge clients/cases across systems and data sources.)

Develop plan/tasks for extract, design, development, load, and testing of data from five legacy systems Implemented Agile Development Methodology as a tool to design, develop, and test data conversion and

infrastructure implementation iterations Plan/manage professionals to improve the performance for large scale conversion of sixTB of data Engage customer in designing and testing of data conversion and infrastructure development efforts Develop Server and Database capacity plan for managing development environments and data conversion space

requirements



Participate in other project engagements, including operations planning, application design reviews, and delivery and roll out strategy meetings

Provide customer relationship and project status reporting; provide resource contract development, hiring and budget management; develop plans for infrastructure and development of all required environments for the project; and define end-to-end data conversion strategy

Design Web security using SiteMinder Design job scheduling and report architecture Develop and implement release management strategy for the Web application across environments Managed conversion project which was at risk, and turned it over to a successful team Took infrastructure project which was at risk, and planned/directed successful implementation of all required

environments and software configurations

Systems Development and Infrastructure Manager, Wyoming IRIS 01/2004 – 12/2008

Designed and defined architectural requirements for the project Coordinated development with Java framework team Managed and provided technical direction to the infrastructure team including security, hardware/software, tools,

batch configurations, and operations Provided technical direction, development processes, and project management of multiple software

developments streams with offshore and onshore development teams Managed and guided application development teams (workflow, eligibility rules, interfaces, alerts, notices,

batches, PRICE, caseload, conversion and reports) Developed Rational Unified Process methodologies to manage all software development life cycles Performed build and configuration management for integration and user acceptance test environments Designed and developed automated batch cycles for the project Implemented Web application security using Netegrity SiteMinder Defined development and design procedures and methodologies for the project Designed, performed code review, and tested and changed control management for different modules of release

2 system support functions, such as scanning and other core framework components

Technical Architect, Wyoming IRIS 02/2002 – 12/2003

Designed and developed rules engine refinements, exception handling, application security modules Defined and implemented design methodologies and procedures using Rational Unified Process and tools such

as RequisitePro, Rational Rose, and ClearQuest Developed Rational Unified Processes to integrate project management, including issues and risks Assisted other project teams with design and implementation of eligibility system modules Developed Java and framework development standards for the development team. Continually monitored and tracked compliance to coding and design standards

Albion, Boston, MA 03/1998 – 01/2002 Information Architect, Senior Software Engineer/Massachusetts BEACON

Developed and enhanced Forte Eligibility application framework Upgraded and fine-tuned existing modules to ensure framework followed and met architectural standards Designed and developed enhancement modules for Phase 1 of Massachusetts BEACON Welfare System (such

as Teen Parent Sanctions, work program, Meet/No Meet enhancements) Distributed and deployed automation of Forte application Developed batch schedules for Phase 2 of BEACON Served as team lead for the daily production support




SURESH JAGANNATHAN – DATABASE ADMINISTRATOR


More than 15 years of experience in managing project teams involving large and complex databases and database technologies, data modeling, development database administration, and database performance tuning

Eight years of experience with state eligibility programs, including six years for Tennessee and two years for Wyoming

Specialize in managing conversion and Oracle database tuning and PL/SQL development teams Experience in providing solutions for large volume Oracle based systems Expertise in object oriented analysis, design, and programming. A goal-oriented, innovative, and adaptable leader with excellent conceptualization, communications, and

motivation skills Experience in database technology and database architectural strategy, software development methodologies,

and processes




N/A




N/A

(1) EDUCATION

Master of Science, Information Technology, Karnataka State University, India Bachelor of Science, Physics, Madras University, India


National Institute of Information Technology (GNIIT), 1997


N/A


Xerox State & Local Solutions, Inc., Nashville, TN 05/2006 – Present Data Manager, Tennessee VIP Project

Lead database performance tuning team, development database administration team, and database change management team

Manage data model – design, development, and maintenance Work in environments: J2EE – Oracle 10.2.0.1.0, RMAN, RAC, Java, Oracle application server, XML,HTML,

SUN Solaris, Crystal Reports 11 for J2EE



Offshore Development Center Cambridge Solution Limited, India 01/2004 – 05/2006 Project Leader, Wyoming IRIS

Led teams for online reports development, database administration, and database design Worked in these environments: J2EE – Oracle 10.2.0.1.0, RMAN, Java, SUN One Web server, SUN One

Application server, XML,HTML, Actuate Report Tool, Windows 2003

SSI Technologies Offshore Development Center, Various Locations 08/2000 – 04/2003 Project Lead, Cagamas – The Malaysian National Mortgage Corporation 04/2003 – 12/2003

Served in lead roles for database administration, data migration team, and reports team

Team Lead, Credit Derivative Trading System for Merrill Lynch 11/2002 – 04/2003

Served in lead role for production support team, development team (writing complex database queries using Oracle PL/SQL for development team (SQLs)), and on bug fixes team, including PL/SQL fixes and Java programs

Senior Database Analyst, Database Migration for Merrill Lynch 06/2002 – 10/2002

Provided leadership for database migration from Sybase to MS SQL Server

Database Administrator, Ace Kicker Holdings Inc., Canada 08/2000 – 05/2002

Built the conceptual data model and physical data model, designed database, and provided database administration

Computer Services Department, Bharat Overseas Bank Ltd., Chennai, India 10/1998 – 08/2000 DBA Production, Implementation Manager

Provided database administration, maintenance of IBS, implementation services, which included time estimates and planned requirements for computerization of branch offices

Information & Systems, Sterling Holiday Resorts Ltd., Chennai, India 12/1996 – 09/1998 Senior Developer, Sterling Holiday Coupon Promotion System 06/1998 – 09/1998

Provided system analysis, designed the database modules, and implemented and maintained production database

Junior Database Administrator, Data Migration–Foxpro 2.5 to Sybase System 10.0 10/1997 – 05/1998

Provided system analysis, planned data migration, performed database coding and implementation and maintenance services

Developer, Financial Reporting System 12/1996 – 09/1997

Performed coding, testing, and implementation and maintenance services


ACCESS Florida System Replacement Project Resumes – CAI ITN # 03F12GC1


CLAY NICKELS – PMO MANAGER


25 years of experience fulfilling varied IT service management roles include operations and maintenance management, project management, transition management, process reengineering, workflow design, disaster recovery planning, and continuous improvement consulting

Industry experience in state human services Assisted Arkansas DHS in establishing PMO for integrated eligibility modernization project




N/A




Computer Aid Inc

(1) EDUCATION

Bachelor of Science, Mathematical Computer Science, Lock Haven University of Pennsylvania


IIE Six Sigma Blackbelt – Six Years Foundation Certification ITIL IT Service Management – Four Years


N/A


Computer Aid, Inc., Various Locations 1988 – Present Project Manager, Department of Human Services Arkansas 06/2012 – Present

Wrote DHS’ RFP for procuring the services of vendor implement an enterprise-wide system that integrates all of the organization’s eligibility functions

Currently helping DHS to prepare for the modernization by facilitating procurement activities, functioning as technical advisors for DHS’ evaluation team, and managing communications with procurement stakeholders

Project Manager, Department of Workforce Services Arkansas 04/2012 – Present

Assessed DWS’ Disaster Recovery (DR) and Continuous Operations (COOP) Plans and provided recommendations that describe how the organization can improve the effectiveness of their plans

Currently assisting DWS with their efforts improve their DR and COOP Plans as well as respond to a U.S. Department of Labor audit of the plans

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System Replacement Project Resumes – CAI


Project Manager, Department of Human Services Arkansas 08/2011 – 02/2012

Wrote DHS’ Advanced Planning Document (APD) to gain CMS approval for funds to modernize their systems by integrating all eligibility functions within one enterprise-wide system

Activities included the identification of DHS’ eligibility requirements, an evaluation of the needs of the Department’s County Offices, as well as recommendations about how to satisfy the regulations associated with the Federal Affordable Care Act of 2010 (ACA)

Project Manager, CHUBB Insurance 03/2011 – 08/2011

Assessed CHUBB’s service management processes and defined standard enterprise processes that are used to track and monitor each Application Support teams’ performance

Provided guidance for establishing Service Level Management plans and Continuous Service Improvement initiatives for each of the applications supported by these teams

Project Manager, Pennsylvania Department of Transportation 07/2010 – 09/2010

Assessed the organization’s IT Service Management capabilities and use of ITIL service management best practices

Provided recommendations about how teams could improve their efficiency and effectiveness including ways to improve customer satisfaction, increase throughput, and prevent incidents

Project Manager, Northeast Utilities (NU) 07/2008 – 01/2009

Examined this electric and natural gas utility’s “Meter to Bill” business processes and provided recommendations about how these processes could be improved

Helped the organization to streamline their processes, reduce costs associated poor quality, and improve the organization’s customer satisfaction and public relations image

Used Six Sigma techniques to identify the root causes of poor quality, define process controls that eliminated these root causes, and identify ways to better align the business processes with the Voice of the Customer


ACCESS Florida System Replacement Project Resumes – KPMG ITN # 03F12GC1


LINDA FUCHS, PMP – ORGANIZATIONAL CHANGE MANAGEMENT LEAD


Project Management Professional (PMP) in KPMG’s Advisory Services practice with more than 25 years of managerial experience in state and federal government

Managed and led change management efforts for a number of complex, enterprise projects including large-scale technology projects, statewide law enforcement radio systems and interoperability networks, ARRA coordination, statewide library networks, construction projects, and grants administration

More than two decades of direct experience with the State of Florida including work with the Florida Department of Management Services and Office of Economic Recovery

Experience in public sector procurement, strategic planning, emergency management, and real estate management




1,3,4,5




KPMG

(1) EDUCATION

Bachelor of Arts, Muhlenberg College, Allentown, Pennsylvania Master of Library Science, Rutgers University, New Brunswick, New Jersey Master of Business Administration, George Washington University, Washington D.C.


Project Management Professional (PMP), September 2005 Florida Certified Contract Negotiator




KPMG, Tallahassee, FL 12/2010 – Present Manager

Established and managed the Project Management Office for the replacement of a state’s unemployment compensation system. This project had a budget of $63 million and involved over 150 team members from five contractors and the state agency

Develop the Project Management Plan and all of its associated processes, developing project governance and defining roles and responsibilities for project team members

Managed integrated change management, budget and spend plan management, schedule development and maintenance, project leadership and change control board meetings, risks and issues management, IV&V

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System Replacement Project Resumes – KPMG


coordination, performance and status reporting, procurement and contract administration, document control and deliverable management, SharePoint design and support, and daily PMO task coordination

Florida Department of Management Services, Tallahassee, FL 10/2001 – 12/2010

Directed the development of a statewide 800 MHz radio system covering over 60,000 square miles. This $300+ million project involved coordinating the efforts of the main contractor and over thirty state and local public safety entities throughout Florida to meet the needs of law enforcement users, from patrol officers and command staff to dispatch center duty officers

Responsibilities included contract administration, project task coordination, change management and communications, scope management, coordination of subject matter experts for system design, status reporting, quality management, Legislative Budget Request development, conflict resolution, project governance, stakeholder relations and legislative briefings

Assisted key stakeholders with an Invitation to Negotiate for a new computer-aided dispatch system, from requirements definition through vendor selection

Directed the development of one of the largest public safety interoperability networks in the nation—a statewide radio interoperability network for over 200 public and private sector entities

Responsibilities included requirements definition and validation, managing the Invitation to Negotiate process with a selection team of over 25 subject matter experts from state and local government, contract negotiation and administration, soliciting and securing participation commitments from over 225 state, local and federal participants, schedule management, change management and communications, grant funding solicitation and administration, Legislative Budget Request and Legislative Budget Commission preparations, stakeholder relations and outreach

Established the Project Management Office in a state agency with a wide variety of programs Developed scalable processes to cover a range of project complexity and size and trained other agency staff in

project management methodologies to begin building expertise throughout the agency Established MS SharePoint to support projects, daily processes and staff development Managed a $52 million statewide emergency management initiative to construct backup generators at special

needs shelters. Served as a member of Emergency Support Function (ESF) #2, Communications, during the 2004 and 2005 hurricane seasons

Managed a 300-employee division responsible for construction and maintenance of over 100 facilities and oversight of more than 1000 private sector leases

Managed a multiyear effort to re-band 800 MHz and mutual aid radio networks in accordance with FCC directive

Coordinated transition of contractors at privatized correctional institutions

Executive Office of the Governor, Office of Economic Recovery, Tallahassee, FL 03/2009 – 12/2009 (On loan from the Department of Management Services)

Served as one of three persons who established and operated Florida’s ARRA office, coordinating over $26 billion in ARRA funding and reporting for over 20 agencies

Met weekly with the Governor’s Chief of Staff to report on current activities, progress and any concerns Served as the Governor’s Office representative to the Health Information Exchange Coordinating Committee

(HIECC) Coordinated Governor’s Office review and recommendation of NTIA broadband grants


ACCESS Florida System Replacement Project Resumes – KPMG ITN # 03F12GC1


ARTHUR HIGBEE – TRAINING/KNOWLEDGE TRANSFER LEAD


Serves as manager with KPMG’s Midwest Advisory Services in the People & Change Practice More than 15 years of experience working with clients across industries and around the world to manage change

and to lead training programs 18 months of change management and training experience with the South Florida Water Management District as

they implemented SAP R/3 Specializes in guiding clients through large-scale technology transformations, managing training and knowledge

transfer programs Managed the design, development, and delivery of change management and training programs for many

Enterprise Resource Planning implementations and other large-scale technology enabled transformations Experience spans finance, human resources, and operations for both private and public sector clients in the U.S.

and overseas




N/A




KPMG

(1) EDUCATION

Bachelor of Arts, University of Chicago, Chicago, Illinois


N/A


Member, American Society of Training and Development (ASTD)


KPMG, Chicago, IL 01/2011 – Present Manager

Led a Change Management team through an Oracle PeopleSoft, Agile and OBIEE implementation at a Global Brand Services company. The change strategy included leadership alignment and stakeholder management, global communications, organizational design and training. Managed the creation and delivery of a role-based, blended learning training program to over 3,400 employees across North America, Europe and Asia

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System Replacement Project Resumes – KPMG


Independent Consultant, Various Locations 08/1995 – 12/2010

Led the design and development of a change management and training program for a State Government Agency that was implementing SAP R/3 Finance, Human Resources and Business Warehouse. A cloning tool was used to record and deliver simulations for instructor-led training and on-the-job support

Designed and implemented a strategy to train over 4000 employees of a State Government client implementing SAP R/3 Finance and Human Resources

Managed the design and development of the training and communication strategies and plans for an SAP R/3 implementation at a Pharmaceutical firm

Managed the development and delivery of communication and training programs for an Australian Government client that was implementing a Customer Relationship Management system

Managed the development and delivery of a training program covering the Project System (PS) module of SAP R/3 for several hundred scientists and support personnel of the Commonwealth Scientific and Industrial Research Organisation throughout Australia

Led the development of a web-based training program for an implementation of Oracle Siebel CRM at a Food, Drink and Consumer Goods company in Canada

Led the development of a training program using a leading documentation recording tool for an SAP R/3 implementation at a Food, Drink and Consumer Goods company in Texas

Led a change management team through US and international implementations of SAP R/3 at an Information, Communications and Entertainment client, conducting over 150 classes and training over 1000 end users

Led a team in the design and development of a supply chain training program for a pilot implementation of an ERP system at a U.S. government client

Worked with a Consumer Goods company to craft and execute a change management program for an implementation of SAP R/3 Finance, Human Resources and Operations

Developed a training program using system simulation and authoring software for an Aerospace company that was implementing the FI and MM modules of SAP R/3

Designed and developed online training material for custom terminal operations business systems at an Oil and Gas client

Andersen Consulting, Chicago, IL 03/1994 – 06/1995

Developed training material and online help for a state government PeopleSoft implementation Worked with a team to develop instructional materials, build a training database, and conduct training sessions

for an inventory tracking/scheduling system


ACCESS Florida System O&M Resumes ITN # 03F12GC1


ACCESS Florida System O&M Resumes

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System O&M Resumes


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ACCESS Florida System O&M Resumes – Xerox ITN # 03F12GC1


BILL MAJOROSSY, PMP – PROJECT MANAGER


Health and human services project director with proven success in managing mission critical information systems project supporting a diverse caseload of more than one million active cases receiving more than $3 billion in benefits annually


More than a decade of direct State of Florida experience working for Social Services 15 years previous successful experience with implementing an automated welfare system of similar size and

scope, including FLORIDA System and Los Angeles LEADER Nine years of successful experience in project management and in managing system implementations




N/A




N/A

(1) EDUCATION

Master of Science in Information Technology (MSIT), California State University, Fullerton Bachelor of Arts, Liberal Arts, University of South Florida


Project Management Professional (PMP), June 2004




Xerox State & Local Solutions, Inc., Corona, CA 05/2012 – Present Director of Business Development

Responsible for analyzing RFP requirements to ensure solutions meet client needs; develops and executes pursuit strategies; and develops risk analysis in partnership with team members

Unisys Corporation, Corona, CA 04/1996 – 12/2011 Capture/Bid Manager, North America Public Sector 12/2009 – 12/2011

Managed the development of all aspects of the bid process on several large (more than $100 million) opportunities including: Reviewing and analyzing RFP requirements; Developing and executing pursuit strategies; Developing risk analysis in partnership with team members; Pre-sales budgeting; Assigning resources for proposal effort; Providing oversight and direction of proposal development; Assigning and tracking proposal section completion; and Assigning review resources

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System O&M Resumes – Xerox


Project Director, Los Angeles LEADER Project 01/2003 – 12/2009

Served as project director for the largest automated welfare system in the nation with more than 15,000 users in over 105 locations throughout Los Angeles County; Responsible for a $27 million annual budget with a staff of 80 contractor and Unisys resources; Managed, coordinated, and executed critical IT system solutions activities, including the development, design, implementation, maintenance, and operations of a large scale, complex welfare eligibility system; Managed all facets of the project including application modification, enhancement, and maintenance of more than 15,000 programs; Responsible for operations support including LEADER private network, break/fix of local district office technology, and PMO LAN administration

Deputy Project Manager, Los Angeles LEADER Project 01/2001 – 01/2003

Served as deputy project director for largest automated welfare system in the nation with more than 15,000 users in more than 105 locations throughout Los Angeles County; Managed all facets of the application modification, enhancement, and maintenance of more than 15,000 programs

Quality Assurance Manager, Los Angeles LEADER Project 01/1997 – 12/2000

Managed the system test effort for the largest automated welfare system in the nation with more than 15,000 programs, 13,000,000 lines of code, and more than 5,000 test scenarios

Business Analyst, Los Angeles LEADER Project 04/1996 – 12/1996

Using Joint Application Development methods, developed, validated, and documented user requirements from end user input; Communicated with the customer and analyzed business processes to validate definitions for the requirements deliverable on LEADER

State of Florida, Florida Department of Children and Families, Tallahassee, FL 03/1985 – 03/1996 Program Administrator, Social Services – Public Assistance (SS – PA) 04/1993 – 03/1996

Responsibilities included the management, development, and implementation of the state quality assurance planning for all public assistance programs, including AFDC, food stamps, and Medicaid

Directed food stamp management evaluation reviews to ensure consistent application of policy and operations throughout the State

Senior Human Services Program Specialist (SS – PA) 04/1990 – 03/1993

Provided technical assistance and training to the districts during conversion and cutover to the FLORIDA computer system; Tested system functionality during initial development phase

Supervisor – Public Assistance/Child Support Enforcement 03/1985 – 03/1990

Held a variety of supervisory and eligibility worker positions Provided leadership and direction to nine professional staff through management, technical assistance, and

training of public assistance policies and procedures Determined eligibility for all public assistance programs, including Medicaid, AFDC, food stamps, and general

assistance


ACCESS Florida System O&M Resumes – Xerox ITN # 03F12GC1


DANIEL FULLER – OPERATIONS MANAGER








N/A




N/A

(1) EDUCATION

Computer Engineering, Laramie County Community College and University of Wyoming Outreach, Cheyenne, Wyoming Computer Information Systems, Laramie County Community College, Cheyenne, Wyoming


MCP (Microsoft Certified Professional), 2000 CCNA (Cisco Certified Network Associate), 2001 BSCMSN of the CCNP (Cisco Certified Network Professional) A+, 2000 Network +, 2000


N/A


Xerox State & Local Solutions, Inc., Various Locations 08/2005 – Present Tennessee VIP Project, Nashville, TN 12/2008 – Present


specifications Established and maintain service level agreements to meet the software development and client needs

Senior Systems Administrator/Operations Manager, Wyoming IRIS Project 08/2005 – 12/2008

Ensured operation of the software development life cycle met the needs of the development and client teams Maintained the production release of IRIS for three years without any service level agreement issues

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System O&M Resumes – Xerox


Fuji Medical Systems USA, Cheyenne, WY 05/2007 – 11/2007 PACS Administrator

Responsible for analyzing, recommending, testing, and implementing new PACS systems for several hospitals throughout the Front Range region

Maintained uptime service level agreements for required radiology departments at several facilities Ensured upgrades and implementations of hardware and software were performed with minimal impact to the

patients Ensured all devices attached to the PACS systems met the quality standards required by the FDA

Albany County School District, Laramie, WY 08/2002 – 08/2005 Network/Systems Administrator 08/2002 – 08/2005

Responsible for analyzing, recommending, testing, and implementing new systems to support the educational mission of the school district

Managed approximately 80 servers, 5,000 desktops, and 900 printers throughout the school district Maintained appropriate uptime service levels required to support students, teachers, and administrators’ needs Involved with the implementation of a district-wide voice over IP system (VOIP) Maintained the VOIP system and ensured the system met the appropriate 911, state, and federal regulations for

emergency contacts


ACCESS Florida System O&M Resumes – CAI ITN # 03F12GC1


TODD SCHRUBB, PMP – APPLICATIONS DEVELOPMENT MANAGER


More than 18 years of professional experience in software engineering and management, with over 12 years focusing on large-scale public sector system integration projects, primarily for health and human services agencies

Industry leading quality assurance and process excellence knowledge in CMMI, ITIL, PMBOK, Agile approaches, Lean, and Six Sigma

Served in critical quality roles ranging from Independent Verification and Validation (IV&V), Project Management Office (PMO), Process Excellence Quality Lead as well as testing manager

Proven experience managing large teams in delivering multi-million dollar solutions to clients and customers




N/A




Computer Aid Inc

(1) EDUCATION

Master of Business Administration; Masters of Science: Information Systems; Joseph M. Katz Graduate School of Business, Pittsburgh, Pennsylvania Bachelor of Science, Electrical Engineering, University of Pittsburgh, Pittsburgh, Pennsylvania


Six Sigma Green Belt Course, 2009 Adobe Live Cycle Training, 2009 Intermediate Concepts in CMMI, 2008 Introduction to SACAMPI Assessment

Methodology, 2007

Project Management Professional, May 2005 Introduction to CMMI – Staged (SEI), 2005 CMM Introduction, 2004




Computer Aid Inc 05/2010 – Present Department of Human Services (DHS), Little Rock, AR Director, Enterprise Modernization Planning 08/2011 – Present

Provided oversight for the enterprise modernization planning project which involved the creation of a detailed plan for DHS to incrementally modernize its enterprise technology infrastructure

FL ACCESS Florida System Replacement for the State of Florida, Department of Children and Families, Office of Economic Self-Sufficiency ITN # 03F12GC1 ACCESS Florida System O&M Resumes– CAI


The end result of this work included: – The initial detailed roadmap and work plan for the modernization that was informed by as-is business

processes, applications and priorities as well as interdependencies that existed internally within DHS (member Divisions and initiatives) and externally to DHS (CMS and other Arkansas Departments) as they relate to the scope of the enterprise modernization project

– The plan also resulted in the creation of a system integration RFP, based on Agile concepts, that was heavily focused on aggressive efficiency and high quality software products to address the demands of the Affordable Care Act (ACA)

Children Service Council (CSC), West Palm Beach, FL Director – Strategic Information Technology Assessment 05/2010 – 07/2011

Led a team, engaged by the Palm Beach Children Services Council (CSC) to conduct a review of their existing Budget, Procurement, Contracting and Audit processes in order to identify best practices and potential opportunities for improvement

Leveraged his experience in process re-engineering and quality improvement to consider CSC’s existing people/staff, processes, and tools/technology as they relate to existing policies governing budgeting, procurement, contracting and audit activities. The ultimate goal of the initiative was to provide actionable and meaningful results that CSC could use to tactically improve these processes. Additionally, CSC required that the team account for findings of a recent audit in order to address identified quality issues and improve defined process capabilities to eliminate future occurrence of these issues

Pennsylvania State System of Higher Education, Harrisburg, PA 10/2010 – 02/2011 Director – Strategic Information Technology Assessment

Performed a critical role on the strategic assessment of PASSHE’s information technology infrastructure, applications, organizational structure, and data warehouse capabilities. PASSHE is a conglomeration of 14 universities funded by the Commonwealth of Pennsylvania that collectively represents the second largest educational institution in the U.S. with 114,000 students, faculty, and staff. The assessment was conducted using an approach that involved 1) thorough documentation reviews, 2) comprehensive interviews of key IT, HR, Finance, Payroll, and operations stakeholders, 3) review and analysis of gathered data and 4) creation of deliverables including findings and recommendations to address identified opportunities for improvement

Solicited feedback from senior executives to verify that the project was progressing according to plan, that scope was being met, and that expectations were being addressed

Department of Developmental Services (DDS), Boston, MA 06/2008 – 05/2010 Deloitte, Manager, HCSIS Transfer

Managed the transfer of custom developed enterprise software to Massachusetts greatly exceeded the usual custom software development technology related activities

Deloitte Consulting, Chicago, IL 02/2005 – 06/2008 Deloitte Quality Lead, Deloitte System Development Delivery Transformation (Internal Project)

Office of Medical Assistance Programs, Harrisburg, PA 07/2004 – 01/2005 Deloitte Manager

Office Mental Retardation, Harrisburg, PA 07/2001 – 06/2006 Deloitte Manager