8/8/2019 08 Suspected Faulty Modem

1/2

Follow these instructions to identiy your modem status.

a. Power LEDTo ensure the Power LED light is ON. I the LED light or power is OFF i even when the

switch is set to ON, please reer to guide below: Thevoltage/powerratingofyouradaptermustbecompatiblewiththemodemto

ensure it works properly. Make sure that thesuppliedmodempoweradaptor is connectedproperly to the

modem and plugged into an appropriate power socket. SwitchONthemodemandpowersocket. TurnthemodemOFFandON. IfthepowerlightisstillOFF,youmaywanttotrytoconnectittousinganyother

modem.

Note: Test the connection using other modems (i ANY).

Example :BillionModem

a c b

7. Suspected faulty modem

The LED lights are useul aides or fnding possible root cause o the problem.Three main LED labels on the modem are used to identiy a aulty modem.

a. Power (PWR) b.AsymmetricDigitalSubscriberLine(ADSL/DSL/LINK) c.LocalAreaNetwork(LAN)/Ethernet(ETH)

16

b. LAN/PC/Ethernet (ETH) LEDToensuretheLANorETHlightisON.IfthelightisOFF,pleaserefertobelowguides: SwitchOFFthemodem.

EnsuretheLANorRJ45cableispluggedinproperlyfromyourmodemtothecomputeror laptop.

Ensurethenetworkcardiscurrentlyenabled. SwitchONthemodem. IftheLANorETHlightisON,asmallPCiconwillshowasConnected in your system

tray(WindowsVista/XP). IftheLANorETHlightisstillOFF,youmaywanttotrytoconnectitusinganotherLAN

orRJ45cables.

Note: Test the connection using other modems (i ANY).

8/8/2019 08 Suspected Faulty Modem

2/217

c. ADSL/DSL LED

I your modems connection light is on but blinking, this means that your modem is out osyncwiththeStreamyxservice.Somethingispreventingaconnectiontoyourmodem,andthe problem is possibly on your end. You may check the ollowing issues:

DSLLineFilters(Splitter)-YourDSLmodemmorethanlikelycamewithaphoneline

adapter called splitters. Without these splitters in place, it is possible that the modemisunabletosyncwithStreamyxserviceduetothenoisewithintheline.Thiswillbemore apparent i your residence has a ew telephone jacks available. Please be surethat every phone jack which is being used has a splitter.

Itisalsopossiblethatyourcurrentsplitterisnotlteringanymore.TryremovingthesplitterandconnectyourphonelinedirectlytotheDSLmodem.Ifyouhavespares,tryreplacing the current splitter with a new one. There is a good chance that you will beabletosyncupwithStreamyxserviceafterwards.

TelephoneWallSocket(Forhousewithmanytelephonewallsockets)-Itispossible

thatthephonewallsocketthattheDSLmodemispluggedintoistoofarawayfromterminationpointortelephonebox.Theterminationpoint/telephoneboxislocatedoutsideyourhouse.TrytoconnectyourDSLmodemintoanotherphonewallsocketthat is closer to your termination point. I you are not sure which one it is, try them all.IfyouremoveaDSLsplitterduringthisprocess,donotforgettoreplaceit.IfyouareabletosyncupwithStreamyxserviceatanothertelephonewallsocket,itispossiblethatyouhaveaninternalwiringissueoraDSLsplitterproblem.

OutstandingStreamyx/TelephoneBillMakesureyourtelephonelineisfunctioningand not suspended.

ModemIt ispossiblethat yourmodemisnot functioningproperly.Turnoffandunplug the modem rom its power outlet, and turn on back the modem.

DisconnectallotherdevicessharingtheADSLline.Devicessuchasafax,alarmorcordlessphoneusingsamephonelineastheADSLmayattimescauseinterferencetotheADSLsignal.

Please make sure the telephone cable is plugged frmly into the modem and wall jack.

Mostofthetime,thesesimplexesshouldgetyoubacktotheInternetandsaveyoualot

oftime.Ifthelightisstillblinking,itmaybeduetoanetworkproblem.CallTMCustomerContactCentre(100)andselectInternetServicesforassistance.