Solutions Overview

Nortel Networks

PresideNext-Generation

Management Solutions

A place where you can......rapidly create new services

...attract new customers

...discover new revenues...rise above the competition

Giving Service Providers a View to the Future—

Today

The modern communications networkhas matured to the point where connec-tivity—both business and residential—has become a commodity. In a world offlat rate, best-effort, and bulk services,people are beginning to take their newcommunications tools for granted.

Everyone, that is, except service providers.

While powerful new services are makingcommunication easier for users, they’remaking life more complex for serviceproviders.

Nortel Networks Preside is a suite ofnext-generation management applicationsthat makes the creation, deployment, andmanagement of high-value services fasterand easier than ever.

The promise of the

next-generation network

is here.. .

PresideService ware (n). A new

category of service-enabling

software solutions that

bind infrastructure with

value-added services

and applications.

Much more than network managementand operational efficiency tools, Presideenables the application-aware network—where applications interwork with themulti-service network and actually controlhow the network responds.

The Power of the Next-Generation Network—in Your Hands.Preside makes the promise of next-generation networks a reality today. Youcan create and deliver new high-value,high-margin services and reach out tocustomers with competitive, creative, and customized solutions.

And since Preside leverages your existinginvestment in network infrastructure andmanagement tools, you’re not justexpanding revenues—you’re maximizingprofitability.

A New Kind of Management Solution

In today’s communications network, where circuit-switched, optical, frame relay, ATM, and IP technologies exist side by side,the terrain takes on new contours almost daily. As a result,delivering even basic service can be an overwhelming task, leaving many service providers playing catch-up rather than looking for new opportunities to offer advanced networking capabilities and services.

With Preside,

Nortel Networks

Service ware solution,

you can reach

beyond management

of your network

infrastructure to build solid,

p r o f i t a b l erelationships with your customers.

Rapid time-to-revenue

• Create, deliver, and billfor new high-value,high-margin services

• Quickly activate newservices and capitalize onthe opportunities of theInternet

• Simplify and streamlinethe delivery of yourservices

Differentiation throughmass customization ofservices

• Customize networkservices, applications,and content

• Enable customer self-service over the Internet

• Offer a high-qualityexperience with fasttransaction capabilities

Designed to evolve withyour business

• Extend best-in-class carriermanagement to yourexisting infrastructureand systems

• Bring flexibility andgrowth to your multi-vendor environment

• Scalable, carrier-grade, open,standards-based softwarefor multi-technology andmulti-vendor operations

Preside is an integrated suite of service-enabling software applications that allows you to meet the challenges andopportunities of today’s fast-paced and competitive marketplace.

The applications platform—PresideNetwork Services Platform—provides a simple, intuitive point of control for awide variety of network elements andnetwork management applications.Graphical elements, navigation tools, useradministration, and application manage-ment functions are used across a variety of applications, including the Preside suite,integrated customer tools, and third-partyoperations support systems (OSS). Thisseamless integration increases usabilityand simplifies training requirements.

A Powerful Solution

Preside Service ControlMaking it possible for service providers to offer high-value, personalized services,Preside Service Control applicationsextend unprecedented levels of control:

• Real-time command of networkresources to automatically create andmanage customer services

• Power to easily create new serviceofferings through a service creationenvironment and open ApplicationProgramming Interfaces (APIs)

• Self-service capabilities, so customerscan view and manage their ownservices

Now, for the first time, third-party developers can tap into the network and specify the attributes that ensure the best possible performance for their application. Open APIs and the ability to deliver carrier-grade Directory-EnabledNetworks (DENs)—unique to NortelNetworks—transform today’s networkfrom best-effort into one that fully usesits inherent power to deliver the right service level to each customer.

Preside Customer Care and BillingIn the future, your most familiar connec-tion with your customers will not be with a call, but with a click. The PresideCustomer Care and Billing applicationshelp you manage those interactions withyour customers and your peers. Just asimportantly, it enables you to account forand bill for services rendered.

Preside Customer Care integrates andmanages all customer touch points,enabling you to personalize self-serviceand self-sales interactions in customer-specific portals. As you activate and deliver quality services faster than ever,your customers can gain greater independence and satisfaction.

Preside Billing offers a wealth of accounting-related applications and collects quality data from end to end—across IP, ATM, frame relay, packet telephony, voice, and optical networks.This exceptional breadth and depth of data collection gives you unmatched flexibility in the types and number ofbilling models you can use. In addition,data is available to all Preside applicationsthroughout the network—providingdetailed, highly accurate performanceviews of the network and end-user services.

Preside Service ActivationDelays in service integration can seriouslyaffect time-to-market and determine thesuccess or failure of a service offering.

With Preside Service Activation, theprocess is simple, fast, and accurate:

• Rapid time-to-revenue for the networkinvestment

• Quick network setup, so the introduc-tion of new capabilities is aligned withnew service-enabling technology

• Service differentiation, with fastprovisioning of end-to-end services

Using the network itself as the most accu-rate source of configuration information,Preside gives you a comprehensive viewof the network and allows you to set upend-to-end circuit-switched, optical, framerelay, ATM, and IP connections with ease.End-to-end service activation minimizesconfiguration mistakes and avoids theslow, complex process of configuring services one node at a time.

Preside Policy ServicesImagine a future of self-service communi-cation. Where performance levels areimmediately matched to individual userand service demands. Where bundles ofservices are tailored to individual needs.Preside Policy Services is the key to makingit all happen.

Preside Policy Services simplifies networkoperations and provides the engine forrapid delivery of rich end-user services.By consolidating subscriber data andcombining these resources with powerfulservice controls, Preside Policy Servicesgives service providers a simplified, directory-based solution for personalizedservice creation.

Preside Policy Services offers:

• Efficient, large-scale management ofuser profiles including access privileges,service quality, and authentication

• Customized solutions tailored toindividual requirements

• Management of Quality of Service(QoS) policies across your entirenetwork, allowing you to offer newand differentiated services—likebroadband access services, hostedapplications, and virtual privatenetworks (VPNs)

• New revenue streams from offeringpremium services to high-marginbusiness customers

• Service differentiation with PresidePolicy Services enables you to offerbetter value to your existing customers,develop new markets, and claim astronger competitive position

Preside addresses each step of the service lifecycle—from customer requests to customer billing—enabling greater efficienciesand higher service levels.

Preside is:• Available today

• Scalable and carrier-grade

• Multi-vendor, multi-technology

• Easy to use

• Built on Nortel Networksstrengths and experience

So that you can:• Offer higher-value,

premium levels of service

• Optimize the cost ofinfrastructure ownership

• Attract high-marginbusiness customers

• Use bandwith moreefficiently to reducebottom line cost

• Compete in today’smarketplace

Delivering the Future—Today

Preside is the glue that binds applications to the network,

with full application integrationacross several functional areas.

PresideService Assurance

PresidePolicy Services

PresideService Activation

PresideCustomer Care and Billing

PresideService Control

Infrastructure

Service ware

Applications

Preside Service Assurance applicationsdeliver:

• Centralized management of multipletechnologies and vendors

• Carrier-grade performance, giving youall the capabilities you need to manageall segments of the network

• Open, industry standards for interoper-ability with existing best-in-classOperations Support Systems (OSSs)

With Preside Service Assurance, you cantake a proactive approach to customersatisfaction. Unique customer servicemanagement tools give your customers an easy-to-use, web-based graphical userinterface, so they can see the performanceof their services for themselves. With bothreal-time and historical views available,you can support price increases by showingcustomers proof of their service quality.

Preside Service AssuranceBefore offering enhanced services, thenetwork itself must be managed to a carrier-grade level of reliability, scalability,and functionality. Nortel Networks is theleader in delivering multi-technology,multi-vendor carrier-grade management.

Building upon the strengths of NortelNetworks Integrated NetworkManagement (INM) system, already used by more than 400 service providersworldwide, Preside incorporates the mostadvanced, comprehensive set of fault andperformance management capabilities inthe industry.

Customers require 99.999% reliabilityfrom their networks and their services.

Preside handles all facets of service assurance—spanning IP, ATM, frame relay,optical, packet telephony, TDM telephony,access, and data center domains in multi-vendor network environments.

Customers require 99.999% reliability from their networksand their services.

Preside is the Service ware of

the next-generation service provider.

Leading the WayPreside delivers all the tools and servicesnecessary to evolve next-generation networks with full QoS capabilities. It is a key differentiator for service providerssearching for answers to the challenges ofan increasingly competitive marketplace.

• Rapid delivery of premium servicesnot only increases revenue opport-unities, but simplifies operations andreduces costs. Service providers cannow turn on new services withinminutes—not days

• An open approach and proven carrier-grade, scalability that spans datanetworks plus optical, telephony, andwireless networks makes Preside trulyunique in the industry

• A new self-service delivery modeldramatically increases the richness ofservices and revenue opportunities

Preside is built on the unparalleled experi-ence and expertise of Nortel Networks.Through the integration of leading-edgetechnologies from Clarify, Shasta, and X-CEL Communications, plus close relationships with key industry enablers,Nortel Networks is breaking new groundin networking. From optimized operationsto unique service bundling and personalizedservices for customers, Preside reduces thecost of performance while increasing yourrevenue opportunities.

To ensure your success with Preside, a team ofNortel Networks experts is available to assist yourinternal staff in deployingthese advanced technologysolutions. The PresideProfessional Services teamcan add valuable experi-ence and leadership to your plannning and imple-mentation process, puttingyou in a commanding competitive position.

Support for Your

Success

As the Internet and World Wide Web have redefined the way people communicate, service

providers must redefine how they deliver services. Those who deliver tailored solutions, facilitate

creativity, and match the immediacy of the Internet will emerge as market leaders.

In the United States: In Canada: In Europe: In Asia: In Australia:

Nortel Networks Nortel Networks Nortel Networks plc Nortel Networks Singapore Pte Ltd Nortel Networks Australia Pty Limited

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Tel: +44 (0)20 8920 4618 Tel: 613 9206 4646

For more information, contact your Nortel Networks representative, or call 1-800-4-NORTEL or

1-800-466-7835 from anywhere in North America.

http://www.nortelnetworks.com/preside*Nortel, Nortel Networks, the Nortel Networks corporate logo, the globemark design, How the world shares ideas, and Preside are trademarks of Nortel Networks. All other trademarks are the property of their owners.

Copyright (C) 2000 Nortel Networks Corporation. All rights reserved. Information in this document is subject to change without notice. Nortel Networks Corporation assumes no responsibility for any errors that may appear in this document.