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06/10/2015
Atos PPMKnowledgeServices
Can you please allthe people all the time?
Lindsay Cooper, Head of PPMKnowledge Services
Peter Chase, ExecviewCommercial Director
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06/10/2015Lindsay Cooper
TrainingTools Methodology
Background
▶ The approach– PM Practitioners established best
practice from both organisations– Aligned to Prince2 and
APM PMBoK– Ditched the spreadsheets and
chose a tool▶ The timescale
– Continuous improvement approach – continues today
▶ Atos and Siemens came together in 2011▶ Complex challenge to merge two companies with
differing PM approaches whilst continuing to deliver to our customers
3
06/10/2015Lindsay CooperKey stakeholders
Project Managers and their teamsCustomers
Senior Management
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06/10/2015Lindsay CooperATOS PM skills, methods, tools
and processes
PPM Professional Practice
1 – Starting up a Project
2 – Directing a Project
3 – Initiating a Project
4 – Controlling a Stage
5 – Managing Project Delivery
6 – Managing a Stage Boundary
7 – Closing a Project
Qualifications
Managing Successful Programmes (MSP)
Management of Risk (MoR)
PRINCE2
APM PMP / PMI PMP
APM Registered Project Professional
UK BMS based on Global Delivery Platform (GDP)
External Standards: APM, Prince2, PMI
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06/10/2015Lindsay Cooper
Increased efficiency
Improved risk management
Improved staff capability
Improvedstaff morale
Reductionof crises
Benefits – organisational view
Genuine continuous improvement
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06/10/2015Lindsay CooperBenefits – customer view
Increased efficiency – productive ‘Out of the Box’ approach
Increased collaboration
High level of control and resilience
Increased Trust
Common reporting with clarified ownership and visibility
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06/10/2015Lindsay Cooper
▶ Reduction of effort▶ Clarified roles and responsibilities▶ Supportive PMO with a conscience
Benefits – team view
Supporting team behaviours and heightened emotional intelligence
Improved capabilitiesand career focus
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06/10/2015Lindsay Cooper
Recognise mistakes
Lessons learned
1
Observe what works
Document them
Share them
2
3
4
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06/10/2015Lindsay CooperLesson 1 – be business focussed
▶ Listen to your business’s needs▶ Carefully cater for them in your method▶ Pick a tool which can faithfully model your method, not the other way around!▶ An off the shelf method/tool lets you concentrate on specific business and
client needs▶ Tailor according to size, complexity and risk
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06/10/2015Lindsay CooperLesson 1 – be business focussed
▶ Did you know……
Atos created the software that has been instrumental in scheduling the football fixtures for the 92 English Premier and Football League clubs
for over 20 years
Atos manages the ticket software for
Network Rail, processing 136 million
transactions a year
Over 1000 stations in UK that use our
customer information systems to deliver
real time train service information
to passengers
Atos supports the processing of over
one million electronic
prescriptions for NHS Scotland every week
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06/10/2015Lindsay CooperLesson 2 – hold it together
▶ Once set, stick rigidly to your standards
▶ Insist on adherence▶ Get high level
sponsorship▶ If you have new needs,
or need to change:– change the method
and tool – don’t introduce
exceptions– don’t let people opt
out of the process
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06/10/2015Lindsay CooperLesson 2 – hold it together
FinancialServices
Public Sector, Healthcare & Transport
Energy & Utilities
Manufacturing, Retail & Services
Telecom, Media& Technology
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06/10/2015Lindsay CooperLesson 3 – remember where the
value is
▶ Your PMs are the ones who are delivering▶ They really know what’s going on in your business▶ Get them involved▶ Help them:
– deliver their projects– develop their careers– please their customers
▶ Be careful not to ask too much of them
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06/10/2015Lindsay CooperLesson 4 – kiss then go on
a journey
▶ Train people in just the basics, gain minimum compliance and deliverthe essentials
▶ Make sure they start living the methodology and tools straightafter training
▶ Build on basic understanding with more baby steps later
▶ Focus later training on specific initiatives
▶ Refine and continuously improve
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06/10/2015Lindsay CooperLesson 4 – kiss then go on
a journey
▶ Basic training – methods and tools
Expand and adapt
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06/10/2015Lindsay Cooper
▶ Then what’s reported is real…▶ …not just what they choose to say on
a Friday afternoon▶ Managers quickly see how to help▶ Open communication becomes
a positive
Lesson 5 – make open communication a positive
▶ Encourage openness and clarityof reporting
▶ Establish clear guidance for yourRAG Status – consistency is key
▶ Use a tool that aids PM day-to-day productivity
Talk UnderstandListen
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06/10/2015Lindsay CooperLesson 5 – make open
communication a positive
KPI▶ Finance▶ Delivery & Technology▶ Legal & Compliance▶ Human Resources▶ Customer Relationship▶ Suppliers & Partners▶ Quality▶ Risk▶ PPM Director
Category Green Amber Red Cost Engagement forecast
to deliver within 10% of Current PBM margin and revenue (both £ and %), ie PBM plus approved Changes
Margin and Revenue revert to business case
Revised business case targets are formally agreed
Engagement not forecast to deliver within =>10% of current PBM margin and revenue (both £ and %) and within £100k of current PBM revenue forecasts
Engagement not forecast to deliver within =>20% of PBM margin and revenue (both £ and %) and within £100k of current PBM revenue forecasts
Sell- On/ Farming
Qualified (in Rainbow) sell on looks likely to be won
Qualified (in Rainbow) sell on now looks challenging to win
Qualified (in Rainbow) sell on now looks unlikely to be won
Reset Action Required
An Amber Cost cannot be reduced to Green until a new baseline or actions for cost reduction are agreed within Atos and the customer (where applicable)
If not agreed within 2 months status moves to Red and project is flagged on escalation.
A Red Cost cannot be reduced to Amber until a new baseline and actions to reduce or accept new costs are agreed with Atos Senior Management.
The Target is to agree a new baseline within 2 months.
If red for more than 2 months must be formally escalated due to lack of progress on rebaseline.
Once the baseline is approved, the RAG should be reset Amber or Green as applicable. Do not hold on Red.
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06/10/2015Lindsay CooperLesson 6 – foster local skills
and accountability
Federate knowledge and support
Produce lotsof guides
Use PMO toconnect with PMs
Nurture champions and create expert groups
Hold a weeklyonline clinic
Identify Capture
Share
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06/10/2015Lindsay CooperLesson 7 – don’t re-invent
the wheel
▶ Use best practices: encourage membership of APM and access to specific interest groups
▶ Use best tech: buy an integrated tool that eliminates report production effort and professionalises your community
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06/10/2015Lindsay CooperSo: can you please all the people
all the time?...
Project Managers and their teamsCustomers
Senior Management
06/10/2015
Thank you
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Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.