0509 FOSSIL BW 70 Upgrade to BW 73 Success Story and Lessons Learnt for Customers Looking to Upgrade.pdf

5/26/2018 0509 FOSSIL BW 70 Upgrade to BW 73 Success Story and Lessons Learnt for Customers Looking to Upgrade.pdf

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SAP BW 7.0 to 7.3 Upgrade

Success Story and Lessons Learned

Swati HaladyCapgemini US LLC

Adam RenchFossil Inc


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INTRODUCTION

FossilCustomerFossil, Inc. is a designer and manufacturer of clothing and accessories, primarily watches

and jewelry, leathers, and also sunglasses and wallets, based in Richardson, Texas,

United States. Their brands include Fossil, Relic, Michele, Skagen and Zodiac. Fossil sells

to large and small retailers and also owns several hundred Fossil branded Retail Stores.

Fossil has been an SAP customer for over 10 years using both SAP Retail and SAP AFSsolutions. Fossil has two SAP BW systems actively used, Retail and AFS solutions.

CapgeminiImplementation PartnerCapgemini is a global leader in consulting, technology, outsourcing, and local

professional services. Headquartered in Paris, Capgemini employs a global team of

nearly 9000 dedicated SAP professionals worldwide with 2000 in North America.

A leading Global SAP Integration Partner since 1993, our depth of experience has grown

with more than 2,000 Clients and 5,000 successful SAP projects worldwide


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INTRODUCTION

Swati Halady - is a Manager in Capgemini's SAP Transformation Services practice and is based in Dallas.

Ms. Halady has over 14 years of experience in application development and industry solutions, including 10 yearsof SAP global implementation experience. Swati's SAP experience focuses on SAP BI (Retail, POS DM, AFS,Manufacturing and Human Resources) and SAP HCM (US and Canada Payroll). She has been involved with 12 fulllifecycle implementations and led teams to deliver 6 of them. She has also managed and led teams to upgrade BI7.0 to 7.3 along with BWA and BO Explorer.

Prior to her SAP experience, Swati worked as a Java developer and is a Sun Certified Developer. A dynamicpersonality, she balances work to give back to the community and is on the board of Asha for Education a nonprofitorganization supporting educational needs of several schools in the most rural part of India.

Adam Rench- is the Business Intelligence Retail Manager for Fossil based in Dallas, TX.

Mr. Rench has over 4 years experience in the Retail Industry with a background in the Pharmaceuticals. Adam's SAPexperience focuses on Retail BI initiatives including SAP BW, SAP Business Objects and implementing such solutions

as Integrated Planning, mobility, and SAP Retail and Finance.

Mr. Rench has previously worked for SAP Americas as an SAP BW Education Consultant and also in thePharmaceuticals industry in the Chicagoland area at Abbott Laboratories and Hospira Worldwide.


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LEARNING POINTS

Fossil and Capgeminis upgrade approach

Customer experience with upgrading to 7.3

Lessons Learned

Post-Upgrade experience using 7.3


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FOSSIL RETURN ON INVESTMENT -

WHY UPGRADE?

Fossil was using BW 7.0 since 2008 Get BW up to date with latest support enhancements

Upgrade BWA to new version

Utilize new in-memory possibilities

Master Data Indexing

BW 7.3 offers vast improvements over 7.0

Leverage new 7.3 functionality

ABAP IP Planning functionality

Tighter integration with Business Objects Implement SAP BusinessObjects Explorer as part of the project


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MAJOR BENEFITS OF BW 7.3

Simplified development and operations Enhanced functionality within Admin Cockpit

Improved development efficiency with Graphical datamodeling tools

faster search for objects

Enhanced Scalability & Performance for faster decision making The HybridProvider and Real-Time Data

Accelerated Data Loads

The new Semantic partition (SPO) Options

Optimized integration of SAP BusinessObjects BI Tools, Xcelsius,WebI

New in-Memory Possibilities with BW 7.3 and BWA 7.2 Next Level performance for BWA


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SCOPE & INFRASTRUCTURE

Two SAP BW 7.0 systems to 7.3 SAP AFS Content

5000 Users

250 InfoProviders (20 % of 7.0 flow)

< 2000 Reports

SAP Retail Content 5000 Users

150 InfoProviders (% of 7.0 flow)

50 Reports

Integration with POSDM

SAP BusinessObjects Explorer SAP BW Accelerator Upgrade

Migration to New Analysis Authorizations


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SCOPE & INFRASTRUCTURE


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KNOWN CHALLENGES

Technical Upgrade of two BW systems Simultaneous ERPAFS Upgrade

Mixed query and data flow versions (3.x & 7.x)

Legacy security in place

2 to 3 terabytes of data per system Integration Points

SAP Enterprise Portal

SAP POSDM

SAP PI

Go-Live Windows Fixed dates / Short Window for cutover

Global system and user base


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UPGRADE APPROACH & STRATEGY

BLUEPRINT

UPGRADE

UNIT TESTING

INTEGRATION

TESTING

UAT

CUTOVER

GO - LIVE

Inventory of reports , objects for testing, integrations. Integration and UAT Test Scripts and Test Cases

SAP Master Guide for Upgrade. (PREPARE, UPGRADE) BWA, BO Explorer Installations

Unit Testing by consulting team Remediation of issues.

BWA index creation. Integration Testing by Consulting and Fossil BI Team

Remediation of Issues

UAT by Business and Fossil BW Team Security Testing and Sign off

System and End User Readiness.

Transport of Objects

Batch job schedule, final system check.

Global Go Live


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BLUEPRINT UPGRADE UNIT TESTINGINTEGRATION

TESTING

UAT CUTOVER GO - LIVE

Development System

Quality SystemCopy of Production

(Includes fixes from Issues Resolved)

Quality SystemCopy of Production (Includes issues

after integration Testing)

Quality SystemCopy of Prod ( Mock Cutover)

Final cutover and

Upgrade to

Production


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KEY MILESTONES

Overall Project timeline: 7 Months. Project StartDec 2011

Prep & Pre-workDec 2011

Upgrade & Testing*Jan 2012 though May 2012

SAP AFS BW System go-liveMay 2012

SAP Retail BW System go-liveJune 2012

HypercareMay 2012 through June 2012

Project EndJune 2012

* Testing included Unit Testing, Integration Testing, and UAT.


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Dual Landscapes Upgrade landscape

Production support landscape

Dual Key

Capgemini Team

Project Management BW Security

Unit and Integration Testing

Hypercare

Fossil Team

Project Management

UAT (Fossil IT and Business)

Hypercare


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TESTING APPROACH

Testing as a critical task during Upgrade. Testing Phases included:

Unit Testing : Test each and every object, data loads, custom solutions,designs.

Integration Testing: Enterprise level testing of all objects, integrating systems ,processing of data and reports.

Security Testing : Positive and Negative testing , role based testing

Performance Testing : Test of data loads, mimic regular day and week

User Acceptance Testing: UAT was done in two ways:

Data testingData Validation on reports.

BW Functionality Testing Confirm upgraded functionality blends wellwith existing live reporting system.

The testing phases are intended to:

Identify defects in the upgraded system

Ensure the performance of the system is acceptable to the business

Confirm that any additions/modifications for the proposed system donot adversely impact the current production functionality.

Decision making by business is not impacted.


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TESTING SCOPE

Scope Of Testing :

BW Reports Usage analysis

Key Reports Identified by Business.

Existing Pain Points with a potential fix in upgraded functionality

BW 3.5 Objects and BW 7.0 Objects

Data flow to non-SAP systems, Non-BW source systems Integration with Portal, PI, POS DM and CRM.

BWAIndex deletion, creation

BO Explorer Activation

Process Chains : Mimic a week in productive system

End User report variants, bookmarks, report refresh


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Issue Remediation

Issue Remediation Approach

Log issue

Isolate cause

ResolveUnit and

IntegrationTesting

Transport Fix

Isolate cause to be

upgrade related or

otherwise.

Resolve within BW

or via OSS Notes

Confirm

functionality is

not impacted due

to fix.

Ensure transport

requires specific

sequence or

consideration during

cutover

Maintain centrally

accessible issue and risk logUpdate status on issue log


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KEY ISSUES FACED DURING UPGRADE

BW AFS Issues Compounding InfoObjects in MultiProviders

Obsolete & unused structures (Update Rules, Transformations,InfoProviders)

Over 2000 workbooks saved directly in production

Custom query customer exit variables New InfoPackages and DTPs were needed

BW Security Role Analysis

SAP Retail Issues

Compounding InfoObjects in MultiProviders

BW Security Role Analysis Negative String Length issue

IBM DB2 fix patch


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KEY ISSUES FACED AFTER UPGRADE

BW AFS Issues Inactive objects.

Regeneration of DTP

Query calculations on 3.x queries

Custom 3.x Web Template broadcasting formatting

BW Retail Issues

Inactive objects

Broadcasting 3.x web template functionality


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Lessons Learned

What worked? OnsiteOffsite team ensured continuous effort.

Mimic a week in production during integration testing

Include selected integration test cases during unit testing

Dedicated Basis and Security team

Lesson learned from BW Whole sale upgrade implemented

during BW Retail Upgrade

Collaborated with business for timeline and go live dates

What could be better?

More involvement from business users and Fossil BW teams. Involve business users for UAT test scripts.

Hypercare support plan


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AFTER UPGRADE: 7.3 FEATURES UTILIZED

Semantic Partitioned InfoCubes Integration of MultiProviders in data flow

Sending Delta loads to non-SAP systems

Faster BWA reads and computations

Automated data flow migrations

Automatic update of process chains

Launched BO Explorer

Using BICS connectivity for BusinessObjects

Dashboards (Xcelcius)

Web Intelligence Mobility

Crystal


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0509 FOSSIL BW 70 Upgrade to BW 73 Success Story and Lessons Learnt for Customers Looking to Upgrade.pdf