08 REVIEW QUESTIONS/ MCQs PAYMENT SERVICE IN RETAIL BANKING AND OTHER FEE BASED SERVICES1. Which one of the following is not a Value added fee based service :a. Issue of a sundry demand drafts b. Payment through NEFT ( free of charge )c. Payment through RTGS (chargeable) d. ATM facility e. Internet banking and mobile banking

2. Which one is not an example of fee based services:a. Remittance or payment services b. Wealth management services c. Bancassurance d. Cross selling of other products like mutual fundd. Offering Flexi-deposit which is neither pure S/B account nor pure Term Deposit product

3. In which one of the following ways, a Bankers cheque (also called Pay order or Managers Cheque) is different from a Demand draft a. It is drawn on a branch of other bank b. It is drawn on the branch of same bank c. It is issued by the same branch and drawn on the same bank branchd. It is used for outstation payments generally

4. Which one is perfect alternative to overseas Travel card :a. NEFTb. American Express Travelers cheques c. RTGS d. International Debit card

5. Which one is not an internet based foreign remittance services company: a. Western Union Financial Servicesb. Remit2Indiac. Ikobod. Ibibo e. Xoom.com

6. You want to remit Rs.3,000 from your bank account at Gr. Noida speedily the same day to your relatives account with other bank at other city. Both branches can remit /receive thru all electronic means. Which one method is the most suited:a. ECS b. NEFT, c. RTGS, d. SWIFT e. Demand draft

7. You want to remit Rs.1,50,000 from your bank account at Gr. Noida speedily the same day to your relatives account with SBI Mumbai . Both branches can remit /receive payments thru all electronic means. Which one method is the most suited:a. ECS b. NEFT, c. RTGS, d. SWIFT e. Demand draft 8. You want to remit Rs.5,00,000 from your bank account instantly to your relatives account with other bank at other city. Both branches can remit /receive thru all electronic means. Which one method is the most suited:a. ECS b. NEFT, c. RTGS, d. SWIFT e. Demand draft

9. You want that your loan EMI of IDBI Bank be paid thru your S/B account with Corporation Bank. Which one method is the most suited:a. ECS b. NEFT, c. RTGS, d. SWIFT e. Demand draft

10. You want to remit USD 10,000 from your UCO Bank account at Gr. Noida instantly to your sons account with SBI, New York. Both branches can remit /receive thru all electronic means. Which one method is the most suited:a. ECS b. NEFT, c. RTGS, d. SWIFT e. Demand draft

11. Which one of the facilities banks do not provide currently: a. Mobile bankingb. Bill payc. Doorstep DD deliveryd. E Payment of taxes e. Concierge service

12. Which one is a factor influencing pricing of the fee based services:a. size of transactions b. volume of transactions c. duration of relationship d. Quality of relationship e. All of the above

13. What is the meaning of float funds: a. Funds not yet deposited with bank b. Funds under transit from customers premises to bank c. Funds deposited with bank for remittance till paid by bankd. All of the above e None of the above

14. Which one is not correct for marketing and promotion of fee bases services: a. These are mostly promoted through non-traditional promotion mix.b. These are more build on personal relationships.c. Personal selling is quite prevalent.d. Public relations activities do not help in promotion of such services.e. People with high caliber and skills to deliver are required.

15. Which one is not correct in respect of role of a customer in promotion of fee based services :a. Customer is other part of the people factor in services marketingb. A well informed customer can be of more value than an ill informed customer, hence needs to be educated about services offered.c. Customer involvement is necessary in the process of service.d. Customer feedback is useful in improving existing services but not beneficial for developing new services.