Complaining

1 Look at the photographs and think about the answers to the questions below. Then describe the photographs.

1 Who are the people in the photos?

2 Where are they?

3 What do you think the people might be complaining about?

4 What are they saying and what is their tone of voice?

5 How do you think the other people will respond?

6 What do you think will happen as a result?

2 Read the task and make a complaint. Remember to state clearly what you expect and to be polite.

Task

Imagine you are a customer in one of the situations in the photos. Make a complaint.