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Show Directory

SpeechTEK West Show Directory

February 21-23, 2005San Francisco Marriott

Table of Contents

Conference Schedule At-A-Glance . . . . . . . . .2-3Welcome Letter . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Conference Agenda . . . . . . . . . . . . . . . . . . .8-32

Floor Plans . . . . . . . . . . . . . . .Centerfold

Exhibitor Profiles . . . . . . . . . . . . . . . . . . .33-42

Speaker Profiles . . . . . . . . . . . . . . . . . . . .43-68Owned and managed by: AmComm, Inc.

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Conference Schedule At-A-GlanceMonday, February 21, 2005Registration - Yerba Buena Grand Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 6:00 pmMedia Room - Nob Hill A - Sponsored by Cisco Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8:00 am - 6:00 pmSpeaker Ready Room - Nob Hill A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8:00 am - 6:00 pmContinental Breakfast* - Salons 1-6 Hallway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8:00 am - 9:15 amSpeechTEK University* - Salons 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9:15 am - 12:30 pmLunch* - Salons 7&8, Yerba Buena Grand Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12:00 pm - 1:30 pmSpeechTEK University* - Salon 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Welcome Reception in Exhibitor Showcase - Sponsored by Intel . . . . . . . . . . . . . . . . . . . . . .5:00 pm - 7:00 pm

Tuesday, February 22, 2005Registration - Yerba Buena Grand Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 6:00 pmMedia Room - Nob Hill A - Sponsored by Cisco Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 6:00 pmSpeaker Ready Room - Nob Hill A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 6:00 pmContinental Breakfast* - Salons 1-6 Hallway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:30 am - 8:30 amConference Sessions* - Salon 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8:30 am - 11:50 am

Conference Schedule At-A-Glance cont.

Exhibitor Showcase - Salons 7&8, Yerba Buena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9:30 am - 7:30 pmLunch*- Salons 7&8, Yerba Buena Grand Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11:50 am - 1:00 pmConference Sessions* - Salons 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1:00 pm - 5:30 pmNight of Wine Tours and Tasting - Salons 7, 8 and 9, Yerba Buena Ballroom Level . . . . . . . . .5:30 pm - 7:30 pm

Wednesday, February 23, 2005Registration - Yerba Buena Grand Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 12:00 pmMedia Room - Nob Hill A - Sponsored by Cisco Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 5:00 pmSpeaker Ready Room - Nob Hill A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 5:00 pmContinental Breakfast* - Salons 1-6 Hallway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7:00 am - 8:00 amSpecial Keynote Presentation from Tom Peters - Yerba Buena Salon 9 . . . . . . . . . . . . . . . . . . . .8:00 am - 9:30 amExhibitor Showcase - Salons 7&8, Yerba Buena Ballroom Level . . . . . . . . . . . . . . . . . . . . . .9:30 am - 2:00 pmConference Sessions* - Salons 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9:45 am - 12:30 pmLunch*- Salons 7&8, Yerba Buena Foyer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12:30 pm - 1:30 pmConference Sessions* - Salons 1 - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1:30 pm - 4:45 pm

* SpeechTEK University, Continental Breakfasts, Conference Sessions and Lunches are for paid conference attendees. Formore information, please inquire at the Registration Area located in Yerba Buena Grand Assembly.

Page 04 SpeechTEK West Show Directory

We are pleased to have combined three events into one to create an annual kickoff for speech technol-ogy! For over twenty years AVIOS (www.avios.com) has produced events highlighting the best thinkingconcerning speech technology, and for the past six years Bill Meisel (www.tmaa.com) has produced com-pelling content with his TVUI events. By combining with the SpeechTEK series of events, we believe thatwe offer a unique platform for you to find out the latest in speech solutions. We are glad you are here withus at this first combined event.

Allow us to first thank the event sponsors: ScanSoft and Brooktrout Technology as Gold Sponsors;IBM, Aculab and Cisco Systems as Silver Sponsors; Genesys Telecommunications Laboratories, Avaya,LumenVox and Vocent as Bronze Sponsors. We also wish to thank Intel for sponsoring the Wi-Fi Café andOpening Reception; Intervoice for event lanyards; West for badge inserts; Cisco Systems for hosting themedia room and Exhibitor Showcase bags; Vocalocity for providing the conference bags; and Apptera andScanSoft for hosting breaks throughout the conference. These companies are leading the industry in pro-viding the best in speech solutions and offer the vision and support necessary to make speech pervasive inour lives.

This year's event has attracted over 180 analysts and industry experts representing diverse backgroundsand perspectives to make sure every aspect of speech is examined and all your questions are answered. Wealso bring you a special Keynote by Tom Peters at 8:00 a.m. Wednesday in Yerba Buena Salon 9.

The SpeechTEK West Exhibitor Showcase, located in Yerba Buena Salons 7 and 8, offers the industry'sleading companies displaying cutting edge solutions. We kick off this year's event with an Opening NightReception hosted by Intel beginning at 5:00 p.m. on the show floor. Exhibitor Showcase hours are Tuesdayfrom 9:30 a.m. - 7:30 p.m. featuring a Wine Tasting bringing the best in California vineyards to you! Selectlocal vineyards will be available in Yerba Buena Salon 9 for this special event beginning at 5:30 p.m. OnWednesday, the Exhibitor Showcase opens immediately after Tom Peters Keynote Address and closes at 2:00p.m.

We are also offering a new event, Service Automation Expo, for you to discover best practices in utiliz-ing all forms of automation for optimal customer and employee care. You will see a pavilion of ServiceAutomation exhibitors on the SpeechTEK West show floor that can discuss their solutions with you. If youwould like to expand your conference coverage to take advantage of the Service Automation content pleasesee Sheila Willison at the registration desk and she can assist you.

We look forward to interacting with you this week and strive to make this a worthwhile experience foryou. All of us are devoted to making your life simpler this week, so please ask any SpeechTEK staff mem-ber wearing a blue SpeechTEK shirt for assistance.

Thank you for attending and remember, this is your event, so let us know how we can better serve you.

P.S. Please take the time to complete the event survey and drop it off at the Speech Technology Magazine booth located inExhibitor Showcase Lounge Area or to any SpeechTEK representative. Each day we award prizes for completed surveys!

John Kelly, Bill Meisel, Mark Randolph,CEO President PresidentSpeechTEK 2005 TMA Associates [email protected] [email protected] [email protected]

Wednesday, Feb. 22, 2005This year we are pleased to present to you a spe-

cial keynote address from Tom Peters. FORTUNEcalled Tom Peters the uber-guru of management,and compares him to Ralph Waldo Emerson, HenryDavid Thoreau, Walt Whitman and H.L. Mencken.The Economist tagged him the uber-guru; andBusinessWeek's take on his "unconventional views"led them to label him "business' best friend andworst nightmare.”

“In no small part, what American corporations have becomeis what Peters has encouraged them to be.”-The New Yorker

"Peters is ... the father of the post-modern corporation." -The Los Angeles Times

"We live in a Tom Peters world." - FORTUNE

Tom Peters

Tom Peters & Bob Waterman co-authored In Search of Excellence in 1982; the book wasnamed by NPR (in 1999) as one of the "Top three business books of the century," and ranked asthe "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing (2002). Petersfollowed Search with a string of international bestsellers: A Passion for Excellence (1985, withNancy Austin), Thriving on Chaos (1987), Liberation Management (1992: acclaimed as the"Management Book of the Decade" for the 90s), The Tom Peters Seminar: Crazy Times Call forCrazy - Organizations (1993), The Pursuit of WOW! (1994); The Circle of Innovation: You Can'tShrink Your Way to Greatness; and in 1999 a series of books on Reinventing Work: The Brand You,The Project 50 and The Professional Service Firm50. In 2003, Tom and publisher Dorling-Kindersley released Re-imagine! Business Excellence in a Disruptive Age; the revolutionary book, animmediate No.1 international best seller, aims to do no less than re-invent the business bookthrough vibrant, energetic presentation of critical ideas.

Tom PetersKeynote Address

Salon A, 8:00 am - 9:30 am

Opening Night ReceptionIn Exhibitor Showcase!

Monday 5:00 pm - 7:00 pm

Join us in Yerba Buena Grand Assembly areaas we bring the enjoyment of San Francisco to youfrom 5:00 pm - 7:00 pm. Network with your peers,make new friends and enjoy the ambience and excite-ment of the 'city by the bay.’ This is a wonderful intro-duction to the event and an advance opportunity tofamiliarize yourself with exhibitors for this can't missevent. Be sure to attend so you can relax before thesessions and prepare to take full advantage ofSpeechTEK West - AVIOS - TVUI.

Sponsored by

Exclusive Night of

Wine Tours and TastingTuesday 5:30 pm - 7:30 pm

Yerba Buena Grand AssemblyLocated in Salons 7, 8 & 9

S onoma and Napa Valleys are synonymous withthe best wines in the world today. From the vine-yard-friendly climate to the care and traditions of

its many famous wineries, the California wine countryis one of America's greatest treasures. We are pleased topresent you with a special wine-tasting recep-tion featuring the best offerings from leadingwine makers. Whether you're a wine con-noisseur or just interested in this rich tra-dition, this reception is sure toplease your palate and afford youa wonderful chance to networkwith fellow conference partici-pants. We will be offering, on alimited basis, wines for you to shipback to your home.

Page 08 SpeechTEK West Show Directory - Conference Agenda

Conference Agenda

Monday, February 21

Continental Breakfast

Salons 1-6 Hallway . . . . . . . . . . . . . .8:00 am - 9:15 am

Full Day Workshop:

W3C Standards for Automating Customer SupportSalon 6 . . . . . . . . . . . . . . . . .9:15 am - 4:00 pm

Speakers:James A. Larson, IntelDaniel C. Burnett, Independent ConsultantRob Marchand, VoiceGenie TechnologiesDebbie Dahl, Conversational TechnologiesKen Rehor, Vocalocity

A series of “how to” workshops with lectures, demonstra-tions, paper-and-pencil exercises and discussions.

The Web has dramatically affected businesses and howthey interact with both customers and other businesses.Consumers regularly use Web browsers to view support infor-mation expressed in HTML. The World Wide WebConsortium has standardized additional languages enablingconsumers to obtain help, not only on the Web, but also viatelephone, fax, and portable electronic devices. In this tutori-al, widely recognized W3C experts explain how new lan-guages from the W3C support a wide variety of customersupport delivery options. You will learn the fundamentalconcepts for each W3C language, and analyze when and howeach language can support automated and semi-automatedcustomer support. Each presentation will include examples,demonstrations and short paper-and-pencil exercises to rein-force concepts. Don't miss this chance to learn how the Webcan be used to enable your customer support.

W3C and Web Browsing . . . . . . . . . .9:15 am - 9:45 am

Learn about the World Wide Web Consortium (W3C)and the W3C standards process. Analyze the pros and consof HTML and XHTML languages for viewing data usingpopular Web browsers.

Separate Data from Presentation . . .9:45 am - 10:30 am

Structure data using XML - W3C's Extensible MarkupLanguage. Use DTDs and Schemas to separate structure XML.

Multiple User Interfaces . . . . . . . .11:00 am - 11:30 am

Generate documents and user interfaces from XML.Use fax, snail mail and a variety of Web browsers to delivercontent.

Touchtone Dialogs . . . . . . . . . . . .11:30 am - 12:00 pm

Analyze when to use touchtone input and speech out-put. Specify touchtone telephone dialogs using VoiceXML2.0/2.1. Formulate prompts using the Speech SynthesisMarkup Language. Learn how to prerecord prompts forreplay during the dialog. Apply design guidelines fortouchtone dialogs.

Telephone User Interfaces Using Speech Input . . . . . . . . . . . . . . . . .1:00 pm - 1:45 pm

Analyze when to use speech input and output via tele-phones and cell phones. Specify speech dialogs usingVoiceXML 2.0/2.1. Apply design guidelines for speechdialogs. Dynamically convert XML to VoiceXML.

Multimodal Dialogs . . . . . . . . . . . . .1:45 pm - 2:30 pm

Analyze when and where to use multimodal user inter-faces. Present multimedia data using SMIL, SVG, andHTML. Capture multimodal information using keypad,stylus and voice. Apply guidelines for multimodal userinterfaces. Dynamically convert XML to multimodalinterfaces.

Answer Incoming Calls with CCXML . . . . . . . . . . . . . . . . .3:00 pm - 4:00 pm

Initiate, answer, hold and transfer telephone calls.Create and manage telephone conferences.

Tutorial: Developing Applications with SALT (SpeechApplication Language Tags): Getting Started and GettingFinishedSalon 1 . . . . . . . . . . . . . . . .9:15 am - 12:30 pm

Speakers:Glen Shires, IntelStephen Potter, Microsoft

SALT (Speech Application Language Tags) enables multi-modal and telephony-enabled access to information, applica-tions, and Web services from PCs, telephones, and wireless

SpeechTEK West Show Directory - Conference Agenda Page 09

The Time for Speech Is Now.Looking to develop a powerful and unique value-added service that can help attract and retain customers and grow revenue?

Searching for an application that can build your revenue, differentiate your products, and draw new customers?

Let us show you how to get started.

Copyright © 2005 Intel Corporation. All rights reserved. Intel and the Intel logo are trademarks or registered trademarks of the Intel Corporation or its subsidiaries in the United States and other countries.

Intel has the open, standards-based building blocks you need to deploy voice-driven services that deliver higher

automation rates, improve customer service, lower contact center costs, and enhance return on investment.

Besides the right technology, Intel can also point you to leading speech technology

developers, toolkit vendors, and solution providers.

Get Connected at the Wi-Fi Cafésponsored by Intel

www.intel.com/go/speechplatform

handheld devices. SALT extends existing markup languagessuch as HTML, XHTML, and SVG. This tutorial focuses onthe SALT tags and object model and the recent SALT develop-ments, including the SALT profiles and conformance testing.

Tutorial: Voice User Interface Design Principles: WhatWorks, What Doesn'tSalon 2 . . . . . . . . . . . . . . . .9:15 am - 12:30 pm

Speakers:David Attwater, EIGBruce Balentine, EIGMarcus Graham, GM VoicesSusan L. Hura, Intervoice

This tutorial outlines the most common practices andprovides algorithms for identifying them. It also discussesthe more controversial design principles not yet agreed onby practitioners and provides guidance on making appro-priate choices according to your business needs.

Tutorial: Application Architectures and the Evolution ofTechniques for Constructing Substantial SpeechApplicationsSalon 3 . . . . . . . . . . . . . . . .9:15 am - 12:30 pm

Speakers:Tom Coombs, VoiceRitePeter Durlach, Unveil TechnologiesMike Polcyn, IntervoiceMike Phillips, ScanSoftKen Rehor, VocalocityK.W. 'Bill' Scholz, Unisys

As speech applications grow in acceptance in both thetelecommunications and contact center spaces, progressivelygreater emphasis is placed on developing speech solutions tosolve comprehensive, large scale problems.

But as speech applications grow in size and complexity,some of the methodologies and tools that supported us well inthe infancy of the profession start to stagger under the weightof new applications as we approach our field's adolescence.This tutorial summarizes essential changes in the architectureand methodologies used in the creation of speech applications,and provides recommendations intended to guide developers increating substantial applications that can be developed on timeand within budget, and can be maintained and enhanced overtime without the necessity for time-consuming rework.

Continued on next page


Tutorial: Tools for Building and Deploying StandardsBased ApplicationsSalon 4 . . . . . . . . . . . . . . . .9:15 am - 12:30 pm

Speaker:Judith Markowitz, J. Markowitz, Consultants

This tutorial describes tools for creating standards-based applications. By the conclusion of the tutorial atten-dees will have a solid foundation of understanding withregard to the kinds of tools that are available for developingand deploying applications and the issues that must be con-sidered. Three panels of experts from companies, such asIntervoice, VoiceObjects, Empirix, and VocaLabs will dis-cuss those topics and other topics.

Lunch

Yerba Buena Grand Assembly . . . . .12:30 pm - 1:30 pm

Workshop: Migrating to a Service-Oriented ArchitectureWalnut Room . . . . . . . . . . . . . . . . .1:00 pm - 4:00 pm

Service automation increasingly breaks down tradition-al barriers between contact centers, Web servers and "back-end" information technologies (IT). Yet each domain hasits own jargon, legacy systems, software solutions and pre-ferred vendors. Implementing a service-oriented architec-ture (SOA) is a key technological trend for transformingenterprises from geographically dispersed and "siloed"departmental systems, to a coherent customer-facingresource that uses the Internet, XML and related standardsto transcend geographic, organizational and technologicalbarriers. Successful implementation of SOA helps to reducecosts and increase revenues while increasing customer satis-faction. Challenges start with initial planning and carry onthroughout all phases of execution.

Converting your company to SOA starts with thisworkshop! In an intense three hours, attendees will learnthe lingo of SOA, locate their firm on a continuum fromsilos to shared business processes; enlist the right team toidentify gaps and procure the hardware, software and serv-ices to complete the transformation; and identify and solic-it candidates qualified to bid for various elements of thetransformative process.

Dan Miller, senior analyst at Opus Research will bejoined by Bryan Mekechuk, partner of Pacific CrestConsulting to instruct this very important workshop.

To learn more about OPUS Research go to www.opus-research.net.

Tutorial: Choosing a Vendor and Evolution Strategy forContact Center ApplicationsSalon 3 . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Speaker:Bill Meisel, TMA Associates

Companies that realize they want to launch or expandtheir use of telephone speech technology in their call cen-ters face a number of decisions, including a choice of ven-dors. Choosing a vendor can be a complex decision thatinteracts with a number of other considerations, such as theapplications to be deployed and the impact of the choice onlong-term evolution and expansion of the speech solution.Leading independent speech technology analyst Bill Meiseldiscusses his thoughts on choosing the right vendor foryour speech application.

Tutorial: Developing Applications with VoiceXML: AnOverview of the Language and the Tools Supporting ItSalon 1 . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Speakers:Jeff Haynie, VocalocityMatt Oshry, Tellme NetworksAndrew Wahbe, VoiceGenie Technologies

Lowering the cost and effort required to develop voiceapplications, taking advantage of speech technologies,leveraging Web tools and content and protecting invest-ments; these are just some of the reasons why companies areadopting VoiceXML. This tutorial will begin with a briefhistory of VoiceXML and an overview of the key conceptsbehind the standard. With a framework established, we'lldive into the basic components and architecture of aVoiceXML application.

Conference Agenda


Conference Agenda

Tutorial: Best Practices in Tuning Speech ApplicationPerformanceSalon 5 . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Speakers:Deanne Harper, ScanSoftJason Humphries, ScanSoft

Some companies fail to recognize the critical role oftuning in the lifecycle of a speech application. Every com-pany can benefit from information on the tools and analyt-ic practices desirable for tuning. This workshop is directedto people who are about to deploy (or are thinking aboutdeploying) a speech application for the first time and peo-ple who would like to learn how to gain deeper insight intothe performance of an existing deployment.

Tutorial: Multimodal Speech Solutions for a MobileWorkforceSalon 2 . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Speakers:Jordan Cohen, VoiceSignalPeter Gavalakis, IntelThomas Schalk, ATX TechnologiesBruce Serpa, Sensory, Inc.Glen Shires, Intel

The workforce is becoming more geographically dis-tributed and increasingly mobile. At the same time, busi-nesses continue striving for increased efficiency and pro-ductivity. This environment places an emphasis on richcommunications and collaboration applications for themobile worker. Accessing these applications requires a newgeneration of portable client devices with sophisticated,multimodal user interfaces.

Tutorial: Tools for Building and Deploying Standards-Based Applications: In-depth DemonstrationsSalon 4 . . . . . . . . . . . . . . . . .1:30 pm - 5:00 pm

Speaker:Judith Markowitz, J. Markowitz, Consultants

This workshop is a series of detailed demonstrations ofthe tools and development environments available to com-

panies that want to be involved in speech application devel-opment. Presentations are arranged by offerings from spe-cific companies, and include a full demonstration of the useof the tool or environment, so that attendees get a deep feelfor the details and differences.

Opening Night Reception & Exhibitor Showcase

Salons 7&8, Yerba Buena Ballroom Level . . . . . . . . . . . . . . . . .5:00 pm - 7:00 pm

Sponsored by:Intel

Tuesday, February 22

Continental Breakfast

Salons 1-6 Hallway . . . . . . . . . . . . . .7:30 am - 8:30 am

Track Descriptions:

TVUI I

The two Telephony Voice User Interface (TVUI) tracksare the equivalent of Bill Meisel's TVUI conference, whichhas merged with SpeechTEK West. TVUI focuses on busi-ness considerations in using telephone speech technologies.This track will provide the information needed for keydecisions in call centers, internally focused applications,and applications for service providers.


TVUI II

Telephone speech recognition, text-to-speech, andspeaker verification are a fundamental improvement in theuser interface for automating telephone calls. The twoTVUI tracks have the same business emphasis, with thistrack getting into more technical detail. Track II translatestechnical alternatives into their business and managementimplications.

Mobile, PC and Embedded Applications

Mobile devices such as smart phones, PDAs, and auto-mobile electronics are increasingly adding functionality.The PC is another device where speech technology isincreasingly used for telephony and games, among otherapplications. The complexity of features and, in some cases,the need for eyes-free operation, challenges the user inter-face, and speech is a critical part of the solution. Since thesedevices typically have ways other than speech of enteringand viewing data, this creates an opportunity for multi-modality. This track digs into current and future products,development approaches, and tools to meet the challenge ofthe increasingly widespread uses of speech in these devices.

Advanced Technology Symposium

The AVIOS Advanced Technology Symposium exam-ines new approaches and methodologies for speech tech-nologies. Some of the world's leading speech practitionersdiscuss their latest analysis concerning speech technology.The analysis is backed up with best practice tips and tech-niques. You're sure to come away with a sound understand-ing of the latest advancements in speech technology.

Application Development

This track offers in-depth analysis of application devel-opment alternatives and techniques. Subjects include plat-form decisions, development tools and environments, theuse of speech engines, voice user interface design, and use-ful tips and shortcuts. This track will quickly move atten-dees up the technology learning curve.

Industry Forums

Parallel tracks, each focused on a different type of verticalmarket segment offers you the choice of an in-depth discussionof needs, solutions, and experiences of companies in those seg-ments. An expert moderator will lead discussions highlightingwhat has been learned from deploying speech solutions, andwhat companies would like to see from vendors. Come andask your own questions or offer your own insights.

Exhibitor Showcase OpenSalons 7 & 8 . . . . . . . . . . . . . . . . .9:30 am - 7:30 pm

Tuesday’s Tracks:

Trends in the Telephone Speech MarketplaceSalon 1 & 2 . . . . . . . . . . . . . . . . .8:30 am - 10:00 am

Moderator: Bill Meisel, TMA Associates

Speakers:Steve Chambers, ScanSoftAlbert Kooiman, MicrosoftPichappan Pethachi, IBMLynda Kate Smith, Nuance CommunicationsCharlie Baker, Brooktrout Technology

The Voice User Interface (speech recognition, text-to-speech, and speaker authentication) has made the automa-tion of telephone applications a caller-friendly option. At thesame time, other trends in telephony have made calls anddelivery platforms less expensive and more flexible. Expertson this panel discuss what these trends and others mean tocall centers, enterprises, and telephone service providers.

Applications of Speaker VerificationSalon 3 . . . . . . . . . . . . . . . . .8:30 am - 10:00 am

Moderator: Judith Markowitz, J. Markowitz, Consultants

Speakers:Chuck Buffum, Vocent Solutions, Inc.Laura Mariño, Nuance CommunicationsJudith Markowitz, J. Markowitz, ConsultantsGanesh Ramaswamy, IBM

Conference Agenda


Speaker verification is being increasingly adopted as abiometric means to reduce fraud and identity theft, provid-ing reassurance to customers and savings to companies. Thetechnology can also be used as a form of speaker discrimi-nation, distinguishing, for example, members of a house-hold calling from the same telephone number. This sessiondetails progress and discusses biometric standards, experi-ence with deployed systems, and the benefits companies areexperiencing in using this rapidly maturing technology.

Embedded, Multimodal, and PC Market OpportunitiesSalon 4 . . . . . . . . . . . . . . . . .8:30 am - 10:00 am

Moderator: Kim Silverman, Apple

Speakers:Gabriel Artzi, ScanSoftAntoine Kauffeisen, Acapela GroupTodd Mozer, Sensory, Inc.David Thomson, Fonix Corporation

Speech input and output is easing the use of smalldevices such as telephones, toys, and TV remote controls,adding a new interface option to PC and game interfaces,allowing eyes - and hands-free interaction with automotivesystems, and allowing report creation in vertical marketssuch as healthcare. In many of these cases, speech is supple-mented by other options, such as screens, keyboards, orcursors, leading to a multimodal interface. The talks in thissession provide an overview of the range of applicationsexploiting speech technologies.

Core Speech Technology: Applied ResearchSalon 5 . . . . . . . . . . . . . . . . .8:30 am - 10:00 am

Moderator: Alex Rudnicky, Carnegie Mellon University

Speakers:Andrew Begel, UC BerkeleyLinda Boyer, IBMJuan E. Gilbert, Auburn UniversityJoachim Stegmann, T-Systems

Improvements in the underlying speech technology canease application development, in part by making errors less

frequent or dialogs more flexible. This session illustrates theways researchers are improving speech technology perform-ance, providing insights into how tools and technology mayevolve and where and when users can expect continuedimprovement.

Trends in Speech Technology StandardsSalon 6 . . . . . . . . . . . . . . . . .8:30 am - 10:00 am

Moderator: Bruce Pollock, West Corporation

Speakers:Michael L. Bergelson, Audium CorporationRob Marchand, VoiceGenie TechnologiesBrad Porter, Tellme NetworksKen Rehor, Vocalocity

Standards and proposed standards have revolutionizedthe deployment of speech applications. The usual advan-tage of standards-portability and availability of developersand packaged applications - are only part of the story. Thelogical and physical separation of the application from theunderlying voice infrastructure has made overall systemsmore reliable and easier to manage, as well as better sup-porting out-sourcing. In addition, it is easier to use Web-based standards with existing Web services and to personal-ize applications. This session outlines how companies aretaking advantage of voice standards today and how stan-dards will evolve.

Coffee BreakSalons 1-6 Hallway . . . . . . . . . . . .10:00 am - 10:20 am

Achieving Excellence: How the Best Call Centers UseSpeech TechnologySalons 1 & 2 . . . . . . . . . . . . . . . .10:20 am - 11:50 am


Speakers:Shirish Andhare, Tellme NetworksRenee Lum, American Savings BankPeter Mahoney, ScanSoftRon Owens, IntervoiceSteve Tran, BeVocal

Conference Agenda


The many successful deployments of speech technolo-gy in call centers has erased doubts about the viability of thetechnology. But good technology can be deployed badly.This session talks about excellence in delivering a goodexperience to a caller and in meeting a company's goalswhile doing so.

Expanding the Flexibility of Automated Speech DialogsSalon 3 . . . . . . . . . . . . . . . .10:20 am - 11:50 am

Moderator: Michael Cohen, Google

Speakers:Vasudeva Akula, Convergys CorporationAmit Desai, VoxifySteve Pollock, TuVoxBen Shahshahani, Nuance Communications

Speech recognition has the potential to make interac-tions between the caller and the system natural and intu-itive, a pleasant experience for the user while completingtransactions reliably and quickly. Applications are goingbeyond highly structured menu-driven formats to moreflexible dialogs. This session illustrates how these goals arebeing accomplished.

Options in Multimodal Platforms and ApplicationsSalon 4 . . . . . . . . . . . . . . . .10:20 am - 11:50 am

Moderator: Mark Randolph, Motorola

Speakers:Peter Gavalakis, IntelSunil Kumar, V-EnableJames A. Larson, Intel

As portable devices get more powerful and most havewireless connections with rich central databases and servic-es, developers have the opportunity to create powerful userinterfaces. An optimal combination of input and outputmodes can help overcome the intrinsic conflict between asmall device and a large number of complex features. Thissession discusses the role of speech in a multimodal device.

Case Studies: What the Data Says About ApplicationPerformanceSalon 5 . . . . . . . . . . . . . . . .10:20 am - 11:50 am

Moderator: Richard Rosinski, VoiceGenie Technologies

Speakers:Timothy P. Barry,

General Dynamics Advanced Information SystemsMichael Chavez, ClickFoxSilke Witt-Ehsani, TuVox

Building speech applications is both an art and a sci-ence. This session delineates some of the science. Talks willdescribe quantitative results from specific applications ofspeech recognition, providing well-founded insights thatcan be applied to similar cases.

Voice User Interface Design Principles: Guidelines andWhen to Ignore ThemSalon 6 . . . . . . . . . . . . . . . .10:20 am - 11:50 am

Moderator: Matt Yuschik, University of Phoenix

Speakers:Tom Houwing, VoiceObjectsLizanne Kaiser,

Genesys Telecommunications LaboratoriesStephen Mailey, Voice PartnersTim Walsh, Walsh Media

A Voice User Interface (VUI) is the totality of the userexperience in dealing with a speech system. The rapid growthof deployed speech applications has taught us lessons abouthow callers respond to voice interaction with an automatedsystem. This session discusses some of the lessons learned andhow they can be used to create effective VUIs.

Lunch

Salons 7&8, Yerba Buena Grand Asssembly . . . . . . . . . . . . . . . .11:50 am - 1:00 pm

Managing the Transition to Speech-Enabled and IPTelephonySalons 1 & 2 . . . . . . . . . . . . . . . . .1:00 pm - 2:30 pm

Conference Agenda

Conference Agenda



Speakers:Steve McElderry, Cisco SystemsPiyush Modi, IP UnityR. Douglas Sharp, Nuance CommunicationsScott Wieder, Brooktrout Technology

Many companies accept the value of using speech tech-nology and eventually expect to transition to cost-effectiveand flexible IP telephony, but are faced with challenges insupporting existing services during the transition. This ses-sion discusses the issues in moving from existing systems tothe new technologies.

Hosted and Managed Services: Reducing CapitalExpenditures and Time-to-DeploySalon 3 . . . . . . . . . . . . . . . . .1:00 pm - 2:30 pm

Moderator: John Oberteuffer, Fonix Corporation

Speakers:Gregory Pal, Tellme NetworksBruce Pollock, West CorporationTom Smith, MCIMichael Zirngibl, Angel.com

Telephone speech applications can be hosted at severallevels, ranging from just out-sourcing the speech technolo-gy engines and telephone system connectivity while retain-ing the application on an internal Web server, to total out-sourcing of the application development and management.In either case, outsourcing is usually on a pay-for-use basis,reducing capital expenditures and the time to deploy anapplication. Outsourcing can also be an effective option intransitioning from an existing system to a new speech sys-tem. This session illustrates some of the options and bene-fits in hosted and managed services.

Telematics and MobilitySalon 4 . . . . . . . . . . . . . . . . .1:00 pm - 2:30 pm

Moderator: Thomas Schalk, ATX Technologies

Speakers:Aloke Chaudhuri, Soleo CommunicationsTom Houy, Clarity TechnologiesDanny Lange, Vocomo SoftwareDavid Pearce, Motorola

Electronic systems and wireless connectivity in vehicles-telematics-demands a means of control that doesn't inter-fere with driving. Speech interfaces are a necessity forhands-free use. Similar considerations apply to othermobile devices. This session discusses the options in usingspeech in such applications.

The Standards Environment: Where Speech Fits InSalon 5 . . . . . . . . . . . . . . . . .1:00 pm - 2:30 pm

Moderator: James A. Larson, Intel

Speakers:Peter Gavalakis, IntelPhilip Gray, Versay SolutionsJames A. Larson, IntelGarland Sharratt, Convedia

VoiceXML and SALT applications are speech-specificstandards/specifications that have been deployed in thefielded telephone applications. They are supported by otherstandards, such as Internet Protocol (IP) telephony, theMedia Resource Control Protocol (MRCP) interface tospeech engines, and call control standards. Talks in this ses-sion discuss the detailed role and interaction of these stan-dards.

High-Level Development Environments and Tools:Accelerating Deployment and Easing MaintenanceSalon 6 . . . . . . . . . . . . . . . . .1:00 pm - 2:30 pm

Moderator: Daryle Gardner-Bonneau, Bonneau and Associates

Speakers:Derek Barnes, VoiceGenie TechnologiesMichael Kuperstein, Metaphor SolutionsYves Normandin, Nü EchoTony Patrick, LumenVox

Conference Agenda


As telephone speech applications get more complex,high-level development tools can ease the development andmanagement of those applications. Most such tools allowreusing tested dialog application modules and include testand monitoring support. The tools can also help subjectmatter experts participate in developing such applicationsby showing call flows at a high level. This session illustratessome high-level tools.

Coffee BreakSalons 1-6 Hallway . . . . . . . . . . . . . .2:30 pm - 2:45 pm

Sponsored by:

Using the Telephone to Generate Revenues: Delivering tothe Top LineSalons 1 & 2 . . . . . . . . . . . . . . . . .2:45 pm - 4:15 pm


Speakers:John Amein, NetByTelSteve Ehrlich, AppteraTerry Gold, Gold SystemsStephen Springer, ScanSoft

The fast Return on Investment possible with telephonespeech applications that replace or help agents has madesuch applications an early focus of call center applications.Speech applications can also generate revenues, contribut-ing to sales growth in addition to reducing expenses. Thissession gives examples of how speech can make this top-linecontribution.

Natural Language Dialog: What It Is and What We CanDo NowSalon 3 . . . . . . . . . . . . . . . . .2:45 pm - 4:15 pm

Moderator: Peter Mahoney, ScanSoft

Speakers:Dhananjay Bansal, Convergys CorporationMichelle Brater, HTI Voice SolutionsBrent D. Metz, IBM Vlad Sejnoha, ScanSoft

"Natural language" is a little like "artificial intelli-gence." Once we come up with an advance that allowsmore flexible dialogs, there is always a limitation that doesnot allow full "naturalness," just as artificial intelligencetechniques always fall short of full human intelligence.Nevertheless, we are making progress in the direction ofnatural language dialogs, as illustrated by the talks in thissession.

Interface Design for Multimodal ApplicationsSalon 4 . . . . . . . . . . . . . . . . .2:45 pm - 4:15 pm

Moderator: Patti Price, PPRICE Speech and Language Technology

Speakers:Inderpal Singh Mumick, KirusaMike Phillips, ScanSoftAndrew Sears, UMBCRJ Sharp, InquireTec Software

One of the most difficult types of user interfaces to cre-ate is one which uses different modes of interaction, such asspeech and a pointing device. The effectiveness of suchinterfaces has been proven in cases such as the GraphicalUser Interface with a mouse pointer on PCs. We are still inthe early stages of understanding how best to use speechwith other modalities. The talks in this session show someof the approaches being taken and progress made.

Suggestions to this event can be directed to:

[email protected] for being with us in

San Franscisco!

Conference Agenda


Advances in Text-to-SpeechSalon 5 . . . . . . . . . . . . . . . . .2:45 pm - 4:15 pm

Moderator: John Oberteuffer, Fonix Corporation

Speakers:Ed Bruckert, Fonix CorporationTom Houwing, VoiceObjectsPiergiorgio Vittori, Loquendo

One of the bottlenecks in using speech to convey infor-mation or prompts is the need to record consistent voicesand the cost and delay in doing so. Text-to-speech synthe-sis addresses this need by converting text into natural-sounding speech. Some of the advances in using syntheticspeech are covered in this session.

Optimizing the Voice User Interface: The Details Makethe DifferenceSalon 6 . . . . . . . . . . . . . . . . .2:45 pm - 4:15 pm

Moderator: Christian Dugast, VoiceObjects

Speakers:Sondra Ahlén, SAVICDavid Attwater, EIGBertrand Damiba, BeVocalBarbara Hawkins-Scott, SyntellectZaydoon Jawadi, CoAssure, Inc.

General principles can be useful in Voice User Interfacedesign, but often the most revealing lessons come fromexperience with deploying applications. Often, small detailscan make big differences in system performance andacceptance. This session gets into the details of VUI design.


Sponsored by:

Industry Forums

Speech in FinanceSalon 1 . . . . . . . . . . . . . . . . .4:30 pm - 5:30 pm

Moderator: Ron Owens, Intervoice

Speaker:Jeff Holmes, Calibrus

The financial vertical panel will dig deep into specificspeech applications that support financial companies,including banks, insurance companies, brokerage compa-nies, and other financial services. As financial companiesbecome increasingly integrated, offering a wider range ofservices, call centers in particular, can be overwhelmedwithout the help of speech technology automation.

Speech in HealthcareSalon 4 . . . . . . . . . . . . . . . . .4:30 pm - 5:30 pm

Speakers:Elisa Elderbaum, Empire Medicare ServicesJean Sandler, Health Net

It's no secret that healthcare faces the classic conflict ofkeeping costs under control while maintaining quality of serv-ice, with the heightened tension of quality of service oftenmeaning quality of life for patients. Speech technology canautomate aspects of administration and preserve resources fordirect healthcare. This session discusses a wide range of waysspeech technology contributes to outside support of patientsand improving the efficiency of internal operations.


Speech in TelecommunicationsSalon 5 . . . . . . . . . . . . . . . . .4:30 pm - 5:30 pm

Moderator: Amir Mané, Voice Advantage llc

Speakers:Jason Karas, Orange Advanced Voice ServicesLisa Latiolais, BellSouth

Telephone service providers have call centers like othercompanies, except on a scale that dwarfs that of many otherindustries. Speech technology can contribute to makingthose operations more effective, but also in providing serv-ices directly to customers, such as voice dialing or informa-tion services. Directory assistance is another area in whichspeech can lower costs to the consumer while improvingprofits for service providers. This session should provide alively discussion of the opportunities and hurdles.

Speech in UtilitiesSalon 6 . . . . . . . . . . . . . . . . .4:30 pm - 5:30 pm

Speakers:Kent Barnes, PG&EDoug Brown, Datria SystemsDale Hartzell, SandCherry

Utilities often face peak requirements for customer sup-port, such as during power outages. This creates a particu-lar need for automation, but is only one example of the spe-cific needs of utilities. Utilities have crews in the field thatcan be supported by speech automation. These and otherapplications will be discussed in this session.

Night of Wine Tours and TastingExhibitor ShowcaseSalons 7, 8 & 9, Yerba Buena Ballroom Level

. . . . . . . . . . . . . . . . .5:30 pm - 7:30 pm

Sponsored by:

Wednesday, February 23

Continental BreakfastSalons 1-6 Hallway . . . . . . . . . . . . . .7:00 am - 8:00 am

Sponsored by:

Tom Peters Keynote AddressSalon 9 . . . . . . . . . . . . . . . . .8:00 am - 9:30 am

Coffee BreakSalons 1-6 Hallway . . . . . . . . . . . . . .9:30 am - 9:45 am

Sponsored by:

Exhibitor Showcase OpenSalons 7 & 8 . . . . . . . . . . . . . . . . .9:30 am - 7:30 pm

Wine Tours & Tasting

Conference Agenda

This year we are pleased to present toyou a special keynote address from TomPeters. FORTUNE called Tom Peters theuber-guru of management, and compareshim to Ralph Waldo Emerson, HenryDavid Thoreau, Walt Whitman andH.L.Mencken. The Economist taggedhim the uber-guru; and BusinessWeek'stake on his “unconventional views” ledthem to label him “business' best friendand worst nightmare.”


How Telephone Speech Applications Fit into the BigPicture: Web Services, IP Telephony, Agent Support, andMoreSalons 1 & 2 . . . . . . . . . . . . . . . .9:45 am - 11:00 am


Speakers:Peter Braunthal, IBMBrian Cooper, West CorporationDon Steul, AppteraJohannes Wagner, varetis

Some telephone speech applications stand alone, but,increasingly, they are being more tightly integrated withother resources. These resources include the resources sup-porting Web sites, IP telephony systems, and software sup-porting agents. This session addresses such integration, itsadvantages, and how it is done.

Internal Operations: Speech Extends the Reach ofEnterprise Software and CommunicationsSalon 3 . . . . . . . . . . . . . . . .9:45 am - 11:00 am

Moderator: Marketta Silvera, Apptera

Speakers:Mark Bannon, ScanSoftTed Bray, AvayaGregg Kerlin,

Genesys Telecommunications Laboratories

Speech can support internal operations such as fieldstaff and mobile professionals. Unified communicationssystems provide efficiency benefits that are more usablewhen a speech interface makes them more accessible.Customer relationship management and sales forceautomation software can better achieve their objectives ifthey can be accessed and updated by wireless phone. Thissession looks at some of the opportunities to improve internal operations using speech.

Interactions, Choice and Evolution in Multimodal SpeechStandardsSalon 4 . . . . . . . . . . . . . . . . .9:45 am - 11:00 am

Moderator: Daryle Gardner-Bonneau, Bonneau and Associates

Speakers:Deborah Dahl, Conversational TechnologiesAlbert Kooiman, MicrosoftJames A. Larson, IntelScott Wieder, Brooktrout Technology

Standards such as VoiceXML have been widely adopt-ed, with some deployments supporting thousands of tele-phone ports. Specifications such as SALT and X+V, soon tobe integrated into standards by the World Wide WebConsortium, will extend speech standards to multimodaldevices. Understand the growing interoperability of appli-cations, call control, and speech engines in this session.

New Approaches to Applying Speech TechnologySalon 5 . . . . . . . . . . . . . . . .9:45 am - 11:00 am

Moderator: Ron Owens, Intervoice

Speakers:Anna Convery, NexidiaShay Granov,

NSC - Natural Speech CommunicationMike Matthews, AculabKlaus Stanglmayr, Philips Speech Processing

Delivering effective speech applications requires theright combination of platform, technology, and applicationdesign. Cost-effectiveness and recognizing the customer'sentire needs are a central theme of this session. This sessionwill provide insights into how innovative applicationsaddress the combination of several factors.

Creating, Tuning, and Managing GrammarsSalon 6 . . . . . . . . . . . . . . . . .9:45 am - 11:00 am

Moderator: Moshe Yudkowsky, Disaggregate

Conference Agenda


Speakers:Sondra Ahlén, SAVICRosanna Duce, LoquendoLuciano Fissore, LoquendoKeith Herold, LumenVoxEddie Kaul, Inference Communications

The heart of any speech recognition application are thegrammars that define what the system can understand at anypoint in a dialog. This session discusses methods for creating,tuning, and managing those grammars as application com-plexity increases. Speakers will describe techniques that makeapplication dialog design and updating easier while enhanc-ing the effectiveness of the voice user interface.

Coffee BreakSalons 1-6 Hallway . . . . . . . . . . . .11:00 am - 11:15 am

Customer Experiences in Deploying Telephone SpeechApplicationsSalon 1 & 2 . . . . . . . . . . . . . . .11:15 am - 12:30 pm

Moderator: Christian Dugast, VoiceObjects

Speakers:T. Richard Alfonsi, Tellme NetworksKent Barnes, PG&EStephane Couture, ScanSoftAdeeb Shanaa, Voxify

Speech recognition and other speech technology in tele-phone applications is being widely deployed, and eachdeployment seems to teach us something new. We learn aboutcaller response, the process of deploying and tuning, andmore. This session emphasizes specific customer experiences.

Platform Decisions in Telephone Speech Applications:Analyzing the Key ChoicesSalon 3 . . . . . . . . . . . . . . .11:15 am - 12:30 pm

Moderator: Moshe Yudkowsky, Disaggregate

Speakers:David Johnston, AculabKen Rehor, VocalocityPeter Wise, Microsoft

A voice platform integrates the application, the speechengines, telephone network connectivity, call control, back-end systems connectivity, and more. Tools for applicationdevelopment, tuning, monitoring, and management areoften tied to the platform. This session will help youunscramble the egg and determine what criteria you shouldemphasize.

Special Session on Usability TestingSalon 4 . . . . . . . . . . . . . . .11:15 am - 12:30 pm

Moderator: Ed Margulies, Sterling Audits & Consulting, Inc.

Speakers:Mark Cowlishaw, IntelSusan L. Hura, IntervoicePat Peterson, BBN Technologies

One way to test a speech application is to deploy it andnote the problems your customers are having. Most compa-nies would prefer to avoid irate customers, so they dousability testing before deployment. This session describesthe payoff from doing so and how it is done.

Case Studies: What Users Tell UsSalon 5 . . . . . . . . . . . . . . .11:15 am - 12:30 pm

Moderator: Mark Randolph, Motorola

Speakers:Joe Combs, Convergys CorporationPeter Durlach, Unveil TechnologiesChris Nichols, Edify Corporation

There is no more revealing insight than that gatheredfrom experience. The real world, as opposed to what weassume, often surprises us. The information in this sessionexplores what has been learned from real case studies,reported in detail - with numbers.

Conference Agenda


Dynamic Generation of Voice Applications Using WebServices: Making the Most of Existing ResourcesSalon 6 . . . . . . . . . . . . . . .11:15 am - 12:30 pm

Moderator: K.W. 'Bill' Scholz, Unisys

Speakers:Jeff Haynie, VocalocityTiemo Winterkamp, VoiceObjects

Many Web pages we encounter are generated dynami-cally from databases, allowing them to be personalized withour preferences or reflect rapidly changing information.The same technology used for HTML-based Web pagescan be used to generate speech application "pages" inVoiceXML or other languages, often from the same Webservices that generate Web pages. This session addresses themeans for doing so and the results.

LunchSalons 7&8, Yerba Buena Grand Assembly

. . . . . . . . . . . . . . . .12:30 pm - 1:30 pm

The Role of the Telephone in Marketing: Creating andKeeping CustomersSalons 1 & 2 . . . . . . . . . . . . . . . . .1:30 pm - 3:00 pm


Speakers:Matt Keowen, NuanceRobby Kilgore, ScanSoftCaroline Leathem, Fluency Voice TechnologyLarry Mark, SER SolutionsTobias Peggs, Fluency Voice Technology

Speech technology is not just for saving money. It canbe used to generate business by making the most of everycall from a customer to build a brand, deepen a relation-ship, or make a sale. Automation makes it cost-effective toview the telephone as another marketing channel-even analternative investment from the advertising budget. Thissession discusses the evolving realization that we should beviewing telephone calls as an opportunity and not just acost.

Delivering Contact Center Applications Faster:Packages, Tools, and Their InteractionSalon 3 . . . . . . . . . . . . . . . . .1:30 pm - 3:00 pm

Moderator: Kim Silverman, Apple

Speakers:Michael L. Bergelson, Audium CorporationSteve Pennypacker, ScanSoftRoberto Pieraccini, IBM T.J. Watson Research CenterJames Riseman, Nuance Communications

The bottleneck in putting more contact center applica-tions in the field is often getting good applications com-pleted, tested, and deployed. This session discusses ways ofshortening that process, ranging from fully packaged, con-figurable applications to development tools that encapsu-late prior experience and manage change.

Special Session on Voice Hosting and Managed ServicesSalon 4 . . . . . . . . . . . . . . . . .1:30 pm - 3:00 pm

Moderator: Marketta Silvera, Apptera

Speakers:Ann Cannon, Prairie SystemsJason Hersh, NetByTelDaniel Hong, DatamonitorTT Ramgopal, AvayaPeter Ryan, Datamonitor

Companies that want to try or add new telephonespeech applications quickly and with minimal up-front costcan use services that host the entire application or only thevoice infrastructure, the speech engines and telephony plat-form. Companies can elect to have the application partial-ly or fully managed. This session will describe the advan-tages and tradeoffs of voice hosting and some of the alter-natives and pricing available.

Oh no, it’s almost over! Now what will I do?

SpeechTEK 2005 in New York of course!www.speechtek.com

Conference Agenda

Conference Agenda


Research in Voice User Interface DesignSalon 5 . . . . . . . . . . . . . . . . .1:30 pm - 3:00 pm

Moderator: Michael Cohen, Google

Speakers:Caroline Henton, TalknowledgyEdwin Margulies, Sterling Audits & Consulting, Inc.Sharon Oviatt, UI lab at Oregon Graduate Institute

It is one thing to offer subjective recommendations onVUI design based on intuition and experience. It is anoth-er to apply systematic explorations of options to gain objec-tive insights. The talks in this session emphasize carefulevaluation of alternatives and their results, the science ofVUI design rather than the art.

Planning and Executing a Speech Project: Stages ofDevelopment and MaintenanceSalon 6 . . . . . . . . . . . . . . . . .1:30 pm - 3:00 pm

Moderator: Thomas Schalk, ATX Technologies

Speakers:Vankata N. Bukkapatnam, Leading Consultants, Inc.Nathan David, EmpirixT. Todd Elvins, OracleEmma Johnson, Nuance Communications

How does one get from a goal to a successfullydeployed speech system, controlling costs along the way?This session discusses the processes that can be used to planand manage a speech project. Attendees will get insightsinto subjects including handling managerial issues, deploy-ing pilot projects, validating upgrades, and benchmarkingspeech applications.


VUI Design and Customer Satisfaction: Examples fromthe FieldSalons 1 & 2 . . . . . . . . . . . . . . . . .3:15 pm - 4:45 pm

Moderator: Patti Price,

PPRICE Speech and Language Technology

Speakers:Frances McTernan, NortelSrinivas Penumaka,

Genesys Telecommunications LaboratoriesPaul Welham, TelephoneticsPaul Wirtz, Aspect Communications

We are still learning how callers will respond to an auto-mated speech system, knowing it is not a person and oftenbeing unsure how flexible the dialog can be. The way cus-tomers respond - and their acceptance of the system - is deter-mined by the Voice User Interface design. A subtle change ina prompt, or even the personality implied by the voice, canhave surprising effects on caller behavior and success metrics.This session takes examples from deployed systems to showthe impact of VUI design on customer satisfaction.

Packaged Vertical Market Applications: SpecificSolutions to Call Center ProblemsSalon 3 . . . . . . . . . . . . . . . . .3:15 pm - 4:45 pm

Moderator: Peter Mahoney, ScanSoft

Speaker:Eduardo Olvera, SyntellectSteve Pennypacker, ScanSoftJoellyn Sargent, Premiere Global ServicesJohn Tallarico, ScanSoft

Packaged applications that can be configured to specif-ic call center needs can reduce the cost and risk of deploy-ing speech applications. Most packaged applicationsaddress specific vertical markets, such as finance, travel,retail, utilities, and healthcare, addressing specific taskssuch as checking account balances or order status. This ses-sion will help attendees decide if packaged applications canmeet their needs.

Special Session on Speech StrategiesSalon 4 . . . . . . . . . . . . . . . . .3:15 pm - 4:45 pm

Moderator: Richard Rosinski, VoiceGenie Technologies

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

MEDIA SPONSORS


Speakers:Franz-Josef Eberle, Eicon NetworksJeff Haynie, VocalocityChris Lotspeich, LumenVoxSteve Pollock, TuVox

Should buyers look only at current needs and addressthe automation of existing tasks, or should they raise a deci-sion on a speech system to a longer-term strategic evalua-tion? Ideally, strategic issues should always be considered,but the complexity of such decisions can sometimes inordi-nately delay or overcomplicate a decision. This session willhighlight some of the strategic issues companies consider,with suggestions for reducing decision complexity.

Accessibility and ProductivitySalon 5 . . . . . . . . . . . . . . . . .3:15 pm - 4:45 pm

Moderator: Sara Basson, IBM

Speakers:Sara Basson, IBMAlison Lee, IBMSilvio Nasi, Loquendo

Making a PC or mobile device more accessible to per-sons with disabilities is a useful - and sometimes govern-

ment-mandated - goal. But improving accessibility can alsoimprove productivity for all users - a win-win situation.This session addresses some approaches and specific solu-tions to enhancing accessibility and productivity.

PC and Productivity ApplicationsSalon 6 . . . . . . . . . . . . . . . . .3:15 pm - 4:45 pm

Moderator: Matt Yuschik, University of Phoenix

Speakers:Tom Houy, Clarity Technologies, Inc.John Mulhollen, voice technology architectSteven Schultz, principal consultant Jennifer Smith, Jennifer Smith Court ReportingChad Theriot, AudioScribe CorporationRobert Weideman, ScanSoft

It is perhaps a testament to the power of a well-tunedand familiar Graphical User Interface that speech applica-tions on the PC have not been more widespread. As amicrophone becomes a more common PC peripheral, per-haps through games using speech or Voice over IP telepho-ny, it will seem more natural to use voice commands or dic-tation. This session discusses some existing and proposedapplications that improve productivity using PCs.

Conference Agenda

#1

Get Recognized!

Nominations open till March 18th - only @

www.speechtechmag.com

For information contact:

Stephanie Owens

[email protected]

or call, 859-278-2223

Speech Solutions Awards recognize outstanding deployments of speech technology.


Winners announced in the May editionof Speech Technology Magazine andhighlighted @ SpeechTEK 2005.

SpeechTEK West Show Directory - Exhibitor Profiles Page 33

Acclaim Telecom Services…Booth 2201300 E. Arapaho, Suite 206 Richardson, TX 75081Phone: 972-331-1777Fax: 972-331-1701www.acclaimtelecom.com

Contact:Dan Grace, business development managerEmail: [email protected]

Description:Since 1993, Acclaim Telecom has integrated Web and

speech applications for financial services, call centers,healthcare, insurance, and marketing. Expertise includesVXML and SALT, connecting with call routing/switchingsystems, and with legacy hosts. Acclaim is also a MicrosoftSpeech Partner.

Aculab - Silver Sponsor…Booth 323421 Oak AvenuePanama City, FL 32401Phone: 850-763-9281Fax: 850-763-1113www.aculab.com

Contact:Pamela Kidwell, manager, sales and marketingEmail: [email protected]

Description:Aculab enables developers and systems integrators to

develop high performance communications solutions.Products include media processing resources, ASR, TTS,VoIP, fax, conferencing and digital network access includ-ing SS7. Support is available to help developers througheach stage of their product's life cycle, both technical andcommercial.

Angel.com…Booth 3181861 International DriveMcLean, VA 22102Phone: 888-692-6435Fax: 703-770-1321www.angel.com

Contact:Michael Sweeney, director, marketing and public relationsEmail: [email protected]

Description:Angel.com is the leading provider of Web-based,

advanced telephony solutions. More than 2,000 customersturn to Angel.com to quickly deploy powerful IVR applica-tions using Angel.com's patented Voice Site technology.These applications utilize intelligent speech recognitiontechnology to power customer service and marketingphone numbers. With a unique Web-based solution thatrequires no investment in hardware, software, or humanresources, Angel.com balances the need for superior com-munications with affordable, pay-as-you-go pricing.

Apptera…Booth 4111150 Bayhill DriveSuite 203San Bruno, CA 94066Phone: 650-635-0600Fax: 650-872-8409www.apptera.com

Contact:Email: [email protected]

Description:Apptera offers innovative voice self-service solutions

that enrich the caller experience, lower costs and create newrevenue opportunities for companies of all sizes. Apptera'ssolution includes dynamic applications that give businessesthe necessary flexibility to adapt to the changing marketdemands in the financial and retail industries. For moreinformation, visit www.apptera.com.

Aspect Communications…Booth 4221310 Ridder Park DriveSan Jose, CA 95131Phone: 888-412-7728www.aspect.com


Description:Aspect Communications is a leading provider of contact

center solutions for managing and optimizing customer com-munications. Our IVR solutions use advanced technology,including speech-recognition, text-to-speech, and VoiceXML,to make customer service more inviting, efficient, and cost-effective. Our IVR solutions are tightly embedded into yourcall center environment, ensuring that your self-service solu-tions complement the support your agents provide, ensuringthe best possible customer experience.

Exhibitor Profiles

Avaya, Inc. - Bronze Sponsor…Booth 322211 Mt. Airy RoadBasking Ridge, NJ 07920Phone: 866-GO-AVAYAwww.avaya.com

Contact:Cory Glover, product marketingEmail: [email protected]

Description:Avaya is a global leader in communication systems,

applications and services. Customers range from small busi-nesses to more than 90% of Fortune 500 companies, andU.S. government. They rely on Avaya for dependable solu-tions that strengthen customer relationships, enhance pro-ductivity and maximize profitability.

BBN Technologies…Booth 41810 Moulton StreetCambridge, MA 02138Phone: 617-873-1600www.bbn.com

Contact:Barbara Loonam, director of product marketingEmail: [email protected]

Description:BBN Technologies is a leading provider of advanced

research & development services and practical solutions toboth government and commercial customers. LeveragingBBN's 30 years of experience in speech processing, naturallanguage understanding, information extraction, and dia-log processing, BBN's Avoke™ suite of innovative prod-ucts and services harness the power of the spoken word toimprove customer satisfaction. For more information onBBN Technologies, visit www.bbn.com.

Brooktrout Technology - Gold Sponsor…Booth 510250 First Avenue, Needham, MA 02494Phone: 781-449-4100 or 877-842-3944www.brooktrout.com


Description:Brooktrout Technology is a leading supplier of media

processing and call control technologies for communica-

tions applications. Brooktrout's TR1000™ telephony plat-form offers a broad range of binary-compatible media pro-cessing products optimized for speech including analog,BRI, and T1/E1/PRI configurations, all under a single API.With the TR1000 powering your application, you can sim-plify development as well as application deployment logis-tics, freeing yourself from the complexities of the telephonenetwork.

CablesEdge Software, Inc.…Booth 41720 Amber Steet Suite 207 Markham, Ontario, L3R 5P4 CanadaPhone: 905-305-1355Fax: 905-305-8255www.cablesedge.com

Contact:Simon Arnison, CEO and presidentEmail: [email protected]

Description:CablesEdge has developed the simplest, and most accessi-

ble way for mobile users to access their desktop informationusing their own voice from any mobile device. This solutionpowers desktop systems and enterprise servers to deliver fil-tered, real-time access to email, news services, calendar or cor-porate databases. CablesEdge solutions not only providehands free access to data, but also increase a carrier's ARPUby providing a wide variety of information such as email,PIM, calendar and contacts, as well as location-based servicesand access to third party systems such as CRM and ERP.

Carrius Technologies, Inc….Booth 4152140 Lake Park Blvd.Suite 500Richardson, TX 75080Phone: 214-572-7800Fax: 214-575-9007www.carriustech.com

Contact:Mark Strubbe, vice president of salesEmail: [email protected]

Description:Carrius Technologies is an innovator in carrier-grade

intelligent VoIP switching and gateway solutions. As avoice automation services foundation, Compleat-200

Page 34 SpeechTEK West Show Directory - Exhibitor Profiles

Exhibitor Profiles


allows solution developers to focus on differentiated servic-es while the Compleat-200 manages telephony functionssuch as signaling, media termination, call control, andredundancy. Service providers may also leverage this samecombination of capabilities to deploy the Compleat-200 asan intelligent stand-alone gateway to deliver new IP-basedservices.

Cintech, LLC…Booth 3204362 Creek RoadCincinnati, OH 45241Phone: 513-731-6000Fax: 513-731-3661www.cintechllc.com

Contact:David Thibodeau, director, distribution salesEmail: [email protected]

Description:With over 14,000 installations since 1987, Cintech is a

leading provider of customer connection technology.Whether customers are online using email or chat, or theyprefer to use the telephone, Cintech's software helps themrespond quickly and professionally. Visit www.cintechllc.com.

Cisco Systems - Silver Sponsor…Booth 313170 West Tasman DriveSan Jose, CA 95134Phone: 408-526-4000www.cisco.com

Contact:Sean O'Connel, IP communications marketing managerEmail: [email protected]

Description:Cisco Systems Inc. is the worldwide leader in network-

ing for the Internet. Cisco Customer Contact solutionsenable organizations of all sizes to cost-effectively increasethe speed and responsiveness of their customer care organ-izations while efficiently handling customer requests acrossa range of channels - from speech-enabled self service, toassisted service via voice, collaborative Web browsing, Webchat, and email.

ClickFox…Booth 315644 Antone Street, Suite 8XAtlanta, GA 30318Phone: 404-351-8020www.clickfox.com

Contact:Tim McCormick, vice president of marketingEmail: [email protected]

Description:ClickFox is the premier provider of Customer Behavior

Intelligence software. ClickFox software enables companiesto maximize performance of mission-critical enterprisechannels, including IVR/speech systems, Web sites,Internet/intranet applications, interactive kiosks and enter-prise applications, such as CRM and ERP. ClickFox soft-ware is unique in its ability to map customer interactions toa business-relevant model of the self-service system, result-ing in unprecedented cross-channel insight into how cus-tomers are interacting with the business, and a clearroadmap to rapid, significant ROI.

DCC - Dialogic Communications Corporation . . . . . . . . . . . . . . . . . . . . . . .Booth 117

730 Cool Springs BlvdSuite 300Franklin, TN 37067Phone: 800-723-3207Fax: 615-790-1329www.dccusa.com

Contact:Trey Kirby, national sales managerEmail: [email protected]

Description:DCC (Dialogic Communications Corporation) pro-

vides localized, affordable IVR solutions for the call centerenvironment (ideally 1500 seats or less). DCC offers stan-dards-based technology, a robust development lab, customCTI integration, custom speech recognition, etc. VisitBooth #117 or call 800.723.3207.

Exhibitor Profiles


Edify Corporation…Booth 5122840 San Tomas ExpresswaySanta Clara, CA 95051Phone: 800-944-0056Fax: 408-982-0777www.edify.com


Description:Edify is a leading provider of voice and speech solutions

for the enterprise. For more than 14 years, Edify has helpedmore than 2,000 companies automate their customer serv-ice, improving customer satisfaction and enabling new rev-enue generating opportunities while reducing operationalcosts. Edify's open, standards-based platform successfullymanages millions of customer interactions every day acrossa broad range of industries.

Eicon Networks…Booth 4062805 N. Dallas ParkwaySuite 200Plano, TX 75093Phone: 1-800-80-EICON or 972-473-4500Fax: 972-473-4510www.eicon.com/us


Description:Eicon is a leading developer and manufacturer of high

quality communication products for networked businessapplications. We focus in the areas of voice, speech, confer-encing, fax and unified messaging. For more, visit us atwww.eicon.com/us, email: [email protected] or 1-800-80-EICON.

Empirix…Booth 31920 Crosby DriveBedford, MA 01730Phone: 781-266-3200Fax: 781-266-5467www.empirix.com

Contact:Katie Staveley, marketing programs specialistEmail: [email protected]

Description:Empirix delivers solutions that help contact center

managers maximize agent productivity, and maintain lowcosts by improving the quality and performance of yourvoice system infrastructure. Empirix empowers you toensure superior quality of experience to customers by auto-matically identifying how infrastructure problems impactcontact center services.

Genesys Telecommunications Laboratories - Bronze Sponsor…Booth 4102001 Junipero Serra Blvd.Daly City, CA 94014-3891Phone: 415-437-1100 www.genesyslab.com

Contact:Brian Bischoff, vice president of sales voice platformEmail: [email protected]

Description:Genesys Telecommunications Laboratories, Inc., a sub-

sidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is theleading provider of open software applications designedspecifically to optimize customer contact - in the contactcenter and across the enterprise. Genesys enables personal-ized cost-effective multimedia customer service that gener-ates long-term, profitable customer relationships.

Gold Systems…Booth 2221780 Conestoga StreetBoulder, CO 80301Phone: 303-447-2837Fax: 303-447-0814www.goldsys.com

Contact:Trever Renquist, vice president of salesEmail: [email protected]

Description:Gold Systems' self-service solutions improve profitabil-

ity and increase customer satisfaction. Using its provenSolutions Discovery Process, Gold Systems helps compa-nies identify processes where efficiency can be optimizedwith custom, voice-driven solutions that implement IVR,speech recognition and text-to-speech technologies.

Exhibitor Profiles


IBM Software - Silver Sponsor…Booth 401Route 100Somers, NY 10589Phone: 800-426-4968www.ibm.com/websphere

Contact:Tim Tsao, worldwide marketing managerEmail: [email protected]

Description:IBM brings to market world-class software and services

dedicated to transforming businesses. In the contact center,powerful speech and application infrastructure software,coupled with over 3,000 consultants dedicated to customerservice solutions, and 40 years of voice research and break-through technologies that include over 250 speech technol-ogy patents, only IBM can deliver the end-to-end breadthand deliver on deep industry expertise across 23 industries.For more information about IBM solutions, visit:http://www.ibm.com/Websphere.

ICT Group…Booth 514100 Brandywine BlvdNewtown, PA 18940Phone: 800-201-1085 www.ictgroup.com

Contact:Chuck Raudonis, vice president, information technologyEmail: [email protected]

Description:Leading global provider of outsourced customer man-

agement solutions providing high-volume hosted IVR andadvanced speech recognition solutions including: speechrecognition applications, text-to-speech, multilingual sup-port, touchtone (DTMF), transcription services, interac-tive personality creation, scripting and voice recording, aswell as outbound messaging and alert notification. 24/7Web-based reporting. Expansive, live agent resources alsoavailable, with 40+ contact centers and over 12,000 repre-sentatives worldwide.

Intervoice….Booth 41417811 Waterview ParkwayDallas, TX 75252Phone: 972-454-8893Fax: 972-454-8282www.intervoice.com

Contact:Jim Gardner, director corporate marketing

Description:With more than 20 years of experience, Intervoice, Inc.

(NASDAQ: INTV) creates measurable business value byapplying innovative speech technology to optimize voiceautomation solutions. Intervoice provides developers,enterprises and carriers with the platform, software andservices necessary to enable an interactive dialogue withtechnology, resulting in improved operational efficiencies,revenue, and customer satisfaction.

IntraNext…Booth 117391 Inverness Parkway Suite 111Englewood, CO 80112Phone: 720-873-6552 Fax: 720-873-6575

Contact:Patrick Brown, presidentEmail: [email protected]

Description:IntraNext Systems provides CTI solutions and special-

izes in multi-site call centers. IntraNext's products includenext-generation screen-pop applications, desktop reader-boards, integrated softphones, and system managementand reporting tools. In addition to their core products,IntraNext develops and deploys custom CTI applications.

IQ Services…Booth 2236601 Lyndale Avenue S.Suite 330Minneapolis, MN 55423Phone: 612-243-6700Fax: 612-869-6200www.iq-services.com

Contact:Gregg Williams, vice president, direct salesEmail: [email protected]

Description:Test your systems with IQ Services, not with your cus-

tomers. IQ Services leads the industry in supporting com-munication systems using complex technology integration.Our load testing and availability monitoring helps you tomake sure your systems work before implementation andthroughout the life of the system.

Exhibitor Profiles


Loquendo - Vocal Technology and Services…Booth 518Via Valdellatorre 410149 TorinoItalyPhone: +39-011-2913111 www.loquendo.com

Contact:Rosanna Duce, vice president sales and marketingEmail: [email protected]

Description:With over 30 years of R&D expertise, Loquendo is at

the forefront of the global speech technologies market. Itshigh-quality, high-performance technologies (TTS, ASR,Speaker Verification) and platforms guarantee systems inte-grators the best solutions in 16 languages - with more com-ing soon. Loquendo technologies power millions of callsevery day in the telecommunications and enterprise mar-kets throughout the world. For more information, visitwww.loquendo.com.

LumenVox - Bronze Sponsor…Booth 3073615 Kearny Villa RoadSan Diego, CA 92123Phone: 877-977-0707Fax: 858-707-7072www.lumenvox.com


Description:LumenVox is a core speech provider with over a decade

of telephony experience. We develop a suite of speechrecognition software that includes the Speech RecognitionEngine (SRE), Speech Driven Information System (SDIS)and LV Speech Tuner. With this suite and our worldwidepartners, companies can design, develop, deploy and main-tain any speech enabled application or IVR. Visit us atwww.lumenvox.com or call us at (877) 977-0707.

MCI…Booth 50622001 Loudon County ParkwayAshburn, VA 21047Phone: 703-886-5600www.mci.com

Description:MCI is a leading global communications provider,

delivering innovative, cost-effective, advanced communica-tions connectivity to businesses, governments and con-sumers. With the industry's most complete global IP back-bone and one of the world's most expansive, wholly-owneddata networks, MCI develops the converged communica-tions products and services that are the foundation forcommerce and communications in today's market. Formore information, go to www.mci.com.

MTI - Message Technologies, Inc….Booth 3111995 North Park Place Meridian - 5th FloorAtlanta, GA 30339Phone: 770-240-8000www.messagetech.com

Contact:Tom Dickson, national sales directorEmail: [email protected]

Description:Message Technologies, Inc., an industry leader for over

30 years with dedicated expertise in speech IVR, provideshighly customized and cost-effective solutions for everypart of the speech spectrum, from application developmentand hosting to live agent back-up. Learn more atwww.messagetech.com.

NSC - Natural Speech Communication…Booth 11930 West 21st Street10th FloorNew York, NY 10010Phone: 800-238-6768Fax: 212-798-1461www.nscspeech.com

Contact:Mr. Shay Granov, director of sales - North AmericaPhone: 800-238-6768 Email: [email protected]. Ido Yitzhaki, director of business development &EMEA salesPhone: +972-3-9519779Email: [email protected]

Description:NSC develops hardware based ASR server - the

NSCBoard™, deployed on PCI boards in several sizes. The

Exhibitor Profiles


NSCBoard™ is a high-density, cost-effective ASR serverthat enables support of hundreds of ASR channels on onemachine.

NeoSpeech Inc….Booth 42348531 Warm Springs Blvd. Suite 407Fremont, CA 94539Phone: 510-623-8808Fax: 510-623-8809www.neospeech.com

Contact:Richard Metzler, CEOEmail: [email protected]

Description:NeoSpeech is a leading provider of high-quality text-to-

speech (TTS) technology for the mobile, enterprise, enter-tainment and education markets. We offer the most flexi-ble, articulate TTS engines available on the market for U.S.English and major Asian and European languages, support-ing a wide range of embedded devices, as well as desktopand network/server applications. Demonstrations atwww.neospeech.com.

Nexidia Inc….Booth 3213565 Piedmont RoadBuilding Two, Suite 400Atlanta, GA 30305Phone: 404-495-7220Fax: 404-495-7222www.nexidia.com

Contact:Heather Reinhart, marketing managerEmail: [email protected]

Description:Nexidia is one of the leading providers of audio mining

and speech analytics software. By transforming audio datainto actionable intelligence, Nexidia allows both govern-ment agencies and commercial enterprises to leverageuntapped information previously locked away in audiofiles. NEXminer's phonetic engine is the only tool thatallows the user to search on names, places, industry termsand jargon without extensive training and cumbersomedictionaries making it the most accurate and scalable solu-tion on the market.

Nortel…Booth 4122221 Lakeside BoulevardRichardson, TX 75082Phone: 800-4NORTELwww.nortel.com/solutions/ccvp

Contact:Debby Evans, end user relations marketingEmail: [email protected]

Description:Nortel is a leader in the customer care business, provid-

ing both agent-assisted and self-service applications for over30 years. Nortel's customer care solutions are currently sup-porting over 35,000 contact centers, and over 8,000 cus-tomers are currently automating customer interactionsusing Nortel's self-service interactive voice response (IVR)and advanced speech applications.

ScanSoft - Gold Sponsor….Booth 301695 Atlantic AvenueBoston, MA 02111Phone: 617-428-4444Fax: 617-428-1122 www.scansoft.com

Contact:Debbie Katz, marketing managerEmail: [email protected]

Description:ScanSoft is the leading supplier of speech and imaging

solutions used to automate a wide range of manual process-es - increasing productivity, reducing costs and improvingcustomer service. We offer solutions for contact centers,carriers, telematics, multimodal - and more! Visit us atBooth #301.

Exhibitor Profiles

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SER Solutions, Inc….Booth 522Loudoun Tech Center21680 Ridgetop CircleDulles, VA 20166Phone: 703-948-5500Toll Free: 800-274-5676

Contact:Steve Chase, director, product managementEmail: [email protected]

Description:SER Solutions, Inc. provides world-class contact center

solutions. Our award-winning quality assurance solution,SERTAINTY™, uses sophisticated speech recognition tech-nology to listen to 100% of all recorded calls and analyzeevery customer interaction for script adherence, achievementof key performance indicators, and overall call quality.

TuVox…Booth 407333 Distel CircleLos Altos, CA 94022Phone: 650-623-0210Fax: 650-623-0215www.tuvox.com

Contact:Nick Ezzo, senior manager, customer marketingEmail: [email protected]

Description:TuVox is the leading provider of enterprise software for

speech applications. TuVox's award-winning software createsa superior caller experience through sophisticated speechapplications that are fast to develop and easy to deploy andmaintain. Built completely on open standards, TuVox'senterprise software can automate virtually any type of call.

Unveil Technologies…Booth 413400 Fifth AvenueWaltham, MA 02451Phone: 781-890-7333Fax: 781-890-6977www.unveil.com

Contact:Jim Williams, director of marketingEmail: [email protected]

Description:Unveil provides voice application software that enables

call centers to rapidly build, deploy and maintain high per-formance speech applications that reduce costs andimprove customer satisfaction. The Unveil ConversationSuite enables call centers to rapidly develop software-based“conversation agents” that automate unscripted customerinteractions, integrate with live agents to extend self-servicetransactions, and automatically improve over time.

VocaLabs, Inc….Booth 12110925 Valley View RoadSuite 202Eden Prairie, MN 55344Phone: 952-941-6580Fax: 952-941-0819www.vocalabs.com

Contact:Rick Rappe, vice president of business development Email: [email protected]

Description:VocaLabs solves the need for cost effective and statisti-

cally accurate feedback about client care speech recogni-tion, IVR, human agent, and tone applications. Our clientsare end user enterprises, call center consultants, applicationproviders and equipment vendors. We have the uniqueability to evaluate a customer contact application at anystage of development, from prototype to live in the fieldusing a large and demographically diverse pool of panelists.

Vocent Solutions…Bronze Sponsor2023 Stierlin Court 2nd floorMountain View, CA 94043Phone: 650-316-3000Fax: 650-316-3033 www.vocent.com

Contact:Brian Phillips, product marketing managerEmail: [email protected]

Description:Vocent is the leader in voice security solutions. For the

call center, Vocent's solutions offer a tactical way of com-bating fraud and identity theft while giving customerspeace of mind and saving millions of dollars per year. Forthe help desk, Vocent's solutions automate high-risk

Exhibitor Profiles


requests, such as password resets, eliminating a costly taskwhile maximizing security. At the heart of all of Vocent'sproducts, Vocent DecisionMaker™ analyzes all availabledata to ensure the best possible authentication decision.Vocent's packaged applications can be fully deployed in lessthan 60 days, with seamless interoperability with leadingvoice platform, speech technology, enterprise software, andcall center infrastructure products.

Vocomo Software…Booth 41920380 Town Center LaneSuite 170 Cupertino, CA 95014 Phone: 408-253-8626 or 800-780-8626Fax: 408-253-8677 www.vocomosoft.com

Contact:Danny Lange, CEOEmail: [email protected]

Description:Vocomo® offers a next-generation interactive voice

response (IVR) product line that enables businesses to eas-ily and quickly deploy automated phone services that canimprove employee productivity, reduce costs, increase cus-tomer satisfaction, and create new revenue opportunities.Vocomo's VoiceXML IVR systems allow businesses toextend existing or new Web applications to be accessible byany phone at the lowest total cost of ownership.

VoiceGenie Technologies, Inc….Booth 2181120 Finch Ave. WestToronto, Ontario M3J 3H7CanadaPhone: 416-736-0905Fax: 416-736-1551www.voicegenie.com

Contact:Frank Tersigni, vp, Channels and Business DeploymentEmail: [email protected]

Description:VoiceGenie Technologies Inc. is the proven perform-

ance leader in standards-based software platforms poweringcustomer contact solutions and next-generation networks.Headquartered in Toronto, Canada, VoiceGenie offershigh-performance, scalable platforms that provide enter-prises and service providers with a flexible, open standards

infrastructure for supporting next-generation networks andspeech-enabled contact centers. VoiceGenie's platform,available in multiple configurations, has been certified asVoiceXML conformant by the VoiceXML Forum and alsosupports other emerging standards such as CCXML, X+V,SIP and MRCP.

VoiceObjects…Booth 21735 Corporate DriveBurlington, MA 01830Phone: 800-222-8435Fax: 781-685-4601www.voiceobjects.com

Contact:Todd Coutu, director of marketingEmail: [email protected]

Description:VoiceObjects is the global leader in voice application

management systems. Our software enables businesses todesign, deploy, manage, and analyze voice-driven telephonyservices with improved productivity and increased cus-tomer satisfaction. The VoiceObjects Server provides ahigh-end, state-of-the-art deployment architecture as a flex-ible, scalable, manageable foundation to operate voiceapplications. VoiceObjects is deeply committed to openstandards such as VoiceXML and SALT, and is a member ofthe VoiceXML, SALT, and W3C Forums.

The VoiceXML Forum…Booth 221445 Hoes LanePiscataway, NJ 08854Phone: 732-465-6464Fax: 732-981-9473www.voicexml.org

Contact:Cindy Tiritilli, VoiceXML forum program managerEmail: [email protected]

Description:The VoiceXML Forum is an industry organization

formed to create and promote the Voice Extensible MarkupLanguage (VoiceXML). With the backing and contribu-tions of its diverse membership, including key industryleaders, the VoiceXML Forum has successfully driven mar-

Exhibitor Profiles


ket acceptance of VoiceXML through a wide array ofspeech-enabled applications. For more information, pleasevisit the Web site at www.voicexml.org.

Voxpilot…Booth 5168, Cog Hill DriveSimpsonville, SC 29681Phone: 864-907-5335www.voxpilot.com

Contact:Peter Olyarchuk, vice president sales and business developmentEmail: [email protected]

Description:Voxpilot, developer of one of the first certified plat-

forms, delivers VoiceXML solutions for carriers, enterprisesand service providers worldwide. Combining the provenperformance of a carrier-class IN platform with cutting-edge VoiceXML technology, Voxpilot's open, standards-based solutions provide support for a broad range of oper-ational and voice services that create new revenue opportu-nities and improve customer satisfaction. Visit www.voxpilot.com/video to discover our new interac-tive multimedia video clip introducing the benefits ofVoiceXML and Voxpilot solutions.

Walsh Media, Inc.…Booth 4212100 Clearwater DriveSuite 201Oak Brook, IL 60523Phone: 800-359-6158Fax: 630-574-8118www.walshmedia.com

Contact:Tim Walsh, presidentEmail: [email protected]

Description:Walsh Media, Inc. provides professional voice solutions

for contact center applications. IVR, speech recognition,PBX, ACD, message-on-hold and Web sites are all systemsWalsh Media can assist in enhancing the customer experi-ence. Since 1986, we have supported Fortune 1000 com-panies across the continent to improve the way they com-

municate with their callers. We have expertise in all formatsof IVR and speech recognition systems. Professional voicetalents, foreign languages, persona development, scriptwrit-ing assistance, best practices expertise and ongoing supportare the key solutions provided by Walsh Media Inc.www.walshmedia.com. 800-359-6158.

West Corporation…Booth 42011808 Miracle Hills Drive Omaha, NE 68154 Phone: 800-841-9000Fax: 402-963-1602www.west.com

Contact:Kevin Kammer, vice president, salesEmail: [email protected]

Description: West Corporation is one of the nation's premier

providers of customer contact solutions, specializing in cus-tomized inbound, interactive, Internet, collections andconferencing services. West has built the largest and mosttechnically advanced IVR and ASR platforms in the indus-try, providing your company with rapid scalability andunmatched flexibility in delivering high-quality, cost-effec-tive customer acquisition, care and retention solutions.

Exhibitor Profiles

SpeechTEK West Show Directory - Speaker Profiles Page 43

Speaker Profiles

Adeeb ShanaaVoxifyAdeeb Shanaa, CEO, Voxify, is a veteran software executive.As the CEO and co-founder of Anubis, a data warehousesoftware provider, he executed a successful acquisition. Hewas VP corporate strategy at Personify. He received a mas-ter's degree in mechanical engineering and a bachelor's degreein mathematics and mechanical engineering from MIT.

Albert KooimanMicrosoftAlbert R. Kooiman is the business development manager forthe speech technologies group at Microsoft Corporation. Asa member of both the Speech Application Language Tags(SALT) Forum Technical and the Marketing working groupssince their inceptions, he is a strong advocate of the simplic-ity and sophistication of SALT. With eight years of experi-ence in the telephony speech industry, Kooiman has beeninvolved in a wide spectrum of available solutions. He hasworked with customers worldwide on projects creatingtelephony-only and multimodal speech enabled informationsystems, personal call assistants, customer care solutions andvalue-added service voice portals. Before entering the speechindustry, Kooiman worked in hospital information systemsand medical statistics for five years. Kooiman holds a mas-ter's degree from the medical faculty of the University ofAmsterdam, where he specialized in medical informatics.

Alex RudnickyCarnegie Mellon UniversityAlex Rudnicky's research spans many areas of spoken lan-guage processing, including contributions to dialog manage-ment, language generation and recovery from misunder-standing. Rudnicky is currently a principal systems scientistin the computer science department at Carnegie MellonUniversity and on the faculty of the Language TechnologiesInstitute. He is a recipient of the Allen Newell Award forResearch Excellence. He currently serves on the boards of theApplied Voice Input/Output Society (AVIOS) and ofSIGdial.

Alison Lee IBMAlison Lee is a research staff member at IBM Research work-ing on UI middleware in support of richer user experiences.Accessibility is one domain for applying her research. Lee'spast R&D work includes tools and applications in support ofgroup awareness, collaboration, social interaction, user sup-port, and Web-based collaborative applications.

Aloke ChaudhuriSoleo CommunicationsAloke Chaudhuri, a technology pioneer and visionary, has awealth of leadership experience across a wide array of telecomFortune 100 corporations and start-up companies. As VP ofproduct management at Soleo Communications, Chaudhuriis responsible for strategic planning, business development,and sales support for wireless, VoIP, and TDM telephonyproducts. Before Soleo, Chaudhuri was CTO of NetLink,where he had responsibility for strategic, operating, and finan-cial results for their engineering organizations worldwide.Previously, Chaudhuri was VP of technology at Xenon, andheld various leadership positions at Motorola and Nortel.Chaudhuri earned a master's in electrical engineering, and abachelor's in electronics and telecommunications engineering.

Amir ManéVoice Advantage llcAmir Mané, is the president of Voice Advantage llc, a consult-ing firm specialized in the design of voice applications andvoice user interfaces (www.voice-advantage.com). Manéearned his Ph. D. in human factors at the University ofIllinois, worked for 15 years at Bell Laboratories andTelcordia Technologies, and was the founder and CTO ofTelelogue, a venture-backed company that focused on voiceautomation of directory assistance and was acquired byScanSoft.

Amit DesaiVoxifyAmit Desai is VP, products, Voxify, bringing expertise inproduct strategy and development. He was CTO and co-founder of Anubis, a data warehouse software provider. Desaiwas a senior executive at Personify and led software imple-mentations at Sapient Corporation. He received a bachelor'sin computer science from MIT.

Andrew BegelAndrew Begel is a final-year computer science Ph.D. studentworking at the junction of programming languages, human-computer interaction, software engineering, and education atthe University of California, Berkeley. While at Berkeley,Begel has developed several programming environmentsdesigned to make programming more accessible, including avoice-based programming environment for programmers suf-fering from repetitive strain injuries.

Page 44 SpeechTEK West Show Directory - Speaker Profiles

Speaker Profiles

Andrew Sears UMBCAndrew Sears is a professor and chair of the information sys-tems department at UMBC. His research explores issuesrelated to human-computer interaction with recent projectsinvestigating issues associated with mobile computing, speechrecognition, information technology accessibility, and the dif-ficulties individuals experience as a result of their work envi-ronment or tasks.

Andrew WahbeVoiceGenie TechnologiesAndrew Wahbe is the technical manager of the multimodaland developer tools group at VoiceGenie Technologies. Histeam is responsible for delivering tools to facilitate speechapplication development and deployment, as well as extend-ing VoiceGenie's platform to support multimodal applica-tions. Prior to his position at VoiceGenie Technologies,Wahbe was a senior engineer at Quack.com, leading thedevelopment of the voice application server that poweredQuack's voice portal. After the acquisition of Quack.com byAOL, he was the system architect for AOL's voice servicesdivision that developed the AOLbyPhone consumer voiceportal and the AOL Voicemail unified messaging system.Wahbe has a bachelor's degree in math and computer sciencefrom the University of Waterloo and a master's degree incomputer science from the University of Toronto.

Ann CannonPrairie SystemsAnn Cannon is senior vice president of sales and productmanagement at Prairie Systems, a voice services company thatspecializes in managed voice applications, including interac-tive inbound and outbound solutions that use speech recog-nition. Cannon has over 20 years experience in the informa-tion technology and financial services industries. She has pre-viously filled senior management roles at First DataCorporation, Renaissance Worldwide, NCR Corporationand Commercial Federal Bank. Cannon holds a bachelor'sdegree in business management from the University ofNebraska.

Anna Convery Nexidia, Inc.Anna Convery is a graduate of IBM's EMEA FastTrack pro-gram, and holds a bachelor's degree in business studies fromthe University of Ulster, Belfast Northern Ireland; a master'sdegree in international business studies from the Universite

Louvain la Neuve, Brussels, Belgium; and professionalaccreditations in the areas of export marketing, marketresearch and marketing management.

Antoine KauffeisenAcapela GroupAntoine Kauffeisen joined Elan in 1995 in an internationalbusiness development position before becoming sales direc-tor. When Elan was acquired by the L&H Group, he wasappointed sales manager for Europe and Asia within theAutomotive Business Unit. Since the merger with Babel tech-nologies (January 2004), Kauffeisen is CEO of AcapelaGroup offices in Toulouse, France, and responsible for allmarketing activities of the group. Before joining Elan, heworked for almost 10 years in various sales positions formajor European computer distributors. He has a linguistics,management and sales background.

Barbara Hawkins-ScottSyntellect, Inc.During her twenty years in the IVR and phone switch industries,Barbara Hawkins-Scott has been selected as the signature voiceof several Fortune 500 companies. A unique background blend-ing directing, production, acting and talent management hasserved to develop an outstanding group of voice talent and engi-neers serving Syntellect's VUI design group.

Ben ShahshahaniNuance CommunicationsBen Shahshahani is director of the natural language process-ing R&D at Nuance Communications. Prior to Nuance heworked at IBM developing speech recognition algorithms.Shahshahani holds a Ph.D in electrical engineering fromPurdue University.

Bertrand DamibaBeVocalBertrand Damiba has led the speech technology group atBeVocal from the company's inception. At BeVocal, Damibadesigned and implemented the first commercial deploymentof U.S. nationwide street name grammars in 2000. At IBM,he was an original developer for the widely used InternationalComponents for Unicode (http://oss.software.ibm.com/icu)and contributed to the speech-to-speech translation project,DIPLOMAT, at Carnegie Mellon. Damiba holds a bache-lor's degree in computer science/modern language fromCarnegie Mellon University.

Applied Voice Input/Output Societyhas a quarter of a century’s experience in forwarding the

practical applications of advanced speech technology.

AVIOS delivers real-world content and a professionalmembership organization for:

IT Buyers • Managers • Developers and Designers

Researchers • Practitioners of Speech Technology

For more information, see us on the web at: www.avios.org


Speaker Profiles

Bill MeiselTMA AssociatesWilliam Meisel, is president of TMA Associates, a consultingand publishing firm specialized in the impact of advancedspeech technology and the changing role of the telephone incompanies (www.tmaa.com). Meisel is one of the speechtechnology industry's best-known independent analysts andconsultants. He is the publisher and editor of SpeechRecognition Update and Telephone Strategy News newslettersand the author of influential market studies. Meisel has over20 years of experience in speech recognition, includingfounding and running a speech-recognition company for 10years. He is also executive director of the Applied VoiceInput/Output Society (AVIOS), a 23-year-old non-profitorganization. Meisel obtained his bachelor's degree in engi-neering from the California Institute of Technology (Caltech)and his master's and Ph.D. degrees in electrical engineeringfrom the University of Southern California.

Brad PorterTellme NetworksBrad Porter oversees advanced technology initiatives forTellme Networks. His principle responsibility is to advancethe state-of-the-art in open-standards-based voice applica-tions reaching over 100,000,000 callers. His experienceworking with enterprises to migrate their call centers to stan-dards-based Web-architectures using VoiceXML, SIP, XML,and SOAP has given him a unique perspective on the advan-tages and challenges of moving to a pure Web architecture.

Brent D. Metz IBM Brent D. Metz is a staff software engineer at IBM PervasiveComputing in Boca Raton, FL. He is currently working onnatural language understanding (NLU) tooling integratedinto the Voice Toolkit for WebSphere Studio. Brent receiveda bachelor's degree in computer science from Virginia Tech.

Brian CooperWest CorporationBrian Cooper is the vice president of product development atWest Interactive Corporation. He and his team are responsi-ble for all product development and management within theorganization. Among many others, Cooper and his teamsupport West's Virtual ACD, platform hosting (VXML), andautomated notifications products. Cooper is also heavilyinvolved in the implementation of leading edge technologies

such as advanced speech recognition (ASR), VoIP and others.Cooper has been at West for nine years and has over 15 yearsof product, personnel and project management experience,across a broad range of industry verticals. Cooper holds abachelor's degree in business administration with a marketingemphasis from the University of Nebraska, Lincoln.

Bruce BalentineEIGBruce Balentine is EVP and chief scientist for EIG. His mostrecent book, “It's Better to Be a Good Machine” was releasedin January 2005, and discusses VUI design. A previous book,“How to Build a Speech Recognition Application” has been abest-selling style guide for VRU design, and will soon be inits third edition.

Bruce PollockWest CorporationBruce Pollock is director, strategic technology solutions atWest Corporation. He manages West's professional servicesand systems engineering activities. Pollock has experience inthe IVR and speech recognition field across a range of disci-plines. His writings have been published in leading industrypublications and he has also been cited in The Economist.Pollock is chairman of the board of directors of the VXMLForum and serves on the board of directors of the AppliedVoice Input/Output Society (AVIOS).

Caroline HentonTalknowledgyCaroline Henton is founder/CTO of Talknowledgy and aneditorial board member for Speech Technology Magazine. Shehas directed projects in speech synthesis, linguistics, localiza-tion, and VUI design for Apple Computer, SunMicrosystems, Unisys, Lexicon Naming, VCS/Philips,General Magic, DEC, Fonix, Tellme, Elan, and NeoSpeech.She has 65 technical publications, and four patents.

Caroline Leathem Fluency Voice TechnologyCaroline Leathem is head of speech acceptance practice atFluency Voice Technology. Leathem's department works withcustomers to set a speech strategy, build a business case,design, test and tune a speech application, and manage aneffective roll-out which drives the user adoption rates. Priorto Fluency, Leathem researched natural language generationat BT Labs.


Speaker Profiles

Carter GentryScanSoftCarter Gentry joined the SpeechWorks Division of ScanSoftin 2005. Previously, he was with XO Interactive, a hostedIVR ASP, where he spear-headed the transformation from acustom development shop to a solutions-based provider, uti-lizing an overlay sales organization. Prior to XO Interactive,Gentry spent several years in marketing and sales roles withAT&T Wireless, Sprint PCS and NEXTEL.

Chad TheriotAudioScribe CorporationChad W.J. Theriot is the president and chief technical officerof the AudioScribe Corporation. Theriot developed theSpeechCAT Pro Software in 1997. He has 21 years of experi-ence in designing, developing, implementing and training forsoftware applications. He is fluent in 10 programming lan-guages and has designed, developed and implemented special-ized software for UPS, the Houston Transit Authority, SugarCane Industry, the British Columbia Transit Authority, KelloggCorporation, Falcon Drilling and Johnson & Johnson.

Chris LotspeichLumenVoxChris Lotspeich has been director of marketing for LumenVoxfor over three years. In this role, he oversees all marketing andcommunications of LumenVox. Through his efforts,LumenVox has quickly become a known and respected entity inthe speech recognition industry. He has spoken at numerousconferences, including TVUI 2004 and SpeechTEK 2004.

Chris NicholsEdify CorporationChris Nichols, senior director product marketing and man-agement for Edify Corporation, has spent nearly two decadesin marketing and consulting roles leading to the creation ofcustomer facing applications in call centers and field forces.Nichols spent 11 years with Nortel in increasingly seniormarketing positions and later worked with other softwarecompanies focused on contact center and CRM solutions.Before coming to Edify, Nichols worked at Ernst & Young,Aspect, and performed independent consulting services forother companies in the industry.

Christian DugastVoiceObjectsChristian Dugast joined Philips Research Laboratories in1989 to work on continuous speech recognition. In 1995, heleft research to enter the business world within the Philips

Speech Processing business unit. In November 1998, hejoined Nuance Communications to build up the ASR marketin Europe. Since 2002, he has been with VoiceObjects,preparing the industrialization of the ASR market with theconcept of voice application management system.

Chuck BuffumVocent Solutions, Inc.Chuck Buffum is a founder and executive vice president ofVocent Solutions, Inc. He is passionate about the quality andeffectiveness of voice authentication solutions and has beenactively involved in the speech technology and call centermarkets for over 15 years in a variety of sales and marketingmanagement roles at Nuance, Tandem and IBM/ROLM.

Daniel HongDatamonitorDaniel Hong is an analyst in Datamonitor's technology prac-tice where he currently covers voice business. He is theauthor of several recent reports, including The Vertical Guideto US Customer Relationship Outsourcing, The IVR Face-Off, Voice Business Market Update: The emergence of pack-aged applications and Voice Business in Regional Perspective:The Americas, which examine the current opportunities, rel-evant issues and future direction of the global voice businessmarket. Hong has also written several industry white papersand engaged in numerous consultancy projects for companiesin the voice business and outsourcing markets.

Danny LangeVocomo SoftwareDanny B. Lange is CEO of Vocomo. Silicon Valley-basedVocomo is a leading next-generation IVR company, enablingbusinesses to deliver powerful IVR systems to their cus-tomers, partners, and employees. Vocomo is one of the fastestgrowing IVR companies, serving a vibrant community ofresellers, systems integrators, and customers.

Daryle Gardner-BonneauBonneau and AssociatesDr. Daryle Gardner-Bonneau is the principal of Bonneau andAssociates, a human factors consultancy in Portage, MI. She isthe editor-in-chief of the International Journal of SpeechTechnology, and is the co-author/editor of the book, “HumanFactors and Voice Interactive Systems.” She specializes in userinterface design issues of phone-based speech applications serv-ing the needs of the elderly and people with disabilities.


Speaker Profiles

David AttwaterEIGDavid Attwater is a senior scientist for EIG. He has over 12years experience researching and designing spoken user inter-faces. He has recently joined EIG having previously held apost as head of research of the advanced speech technologyunit at British Telecom UK Research Laboratories. Attwaterhas eight international patents pending, and numerous pub-lications. He holds two engineering degrees from theUniversity of York in the UK.

David JohnstonAculabAfter graduating in 1999 with a communication engineeringdegree from RMIT University in Melbourne, Australia,David Johnston joined Aculab. He worked with customers inAustralia, New Zealand and Asia in sales and support roles.In July 2003, Johnston re-located from Melbourne toAculab's head office in Milton Keynes and provides technicalconsultancy to customers and the sales team.

David PearceMotorolaDavid Pearce leads a team in speech and multimodal inter-faces within Motorola Labs (UK). He has 20 years experiencecontributing to research in the area of speech recognition,synthesis and multimodal interfaces. He is chairman of theETSI Aurora DSR Working Group responsible for the cre-ation of international standards for distributed speech recog-nition (DSR) and the rapporteur for speech enabled services(SES) in 3GPP SA4 (codecs).

David ThomsonFonix CorporationDavid Thomson has 20 years experience developing anddeploying speech technology products. Thomson is theCTO of SpeechPhone, a service provider that hosts a voice-activated receptionist. He also chairs the VoiceXML ForumTools Committee. Thomson has nine U.S. patents and haspublished over 20 technical papers on speech processing.

Deanne HarperScanSoftDeanne Harper is manager of SpeechWorks Training atScanSoft. She is responsible for curriculum and coursedesign, oversees ASR training activities, and teaches. Sheconsults regularly on VUI and tuning projects, and was theprimary user interface designer on the Verizon Repair appli-

cation. She earned her master's degree in English and rheto-ric from Boston College.

Deborah DahlConversational TechnologiesDeborah Dahl is a consultant in speech and natural languagetechnologies and their application to business solutions, withover 20 years experience. Dahl is also involved in speech andmultimodal standards, serving as the chair of the W3C'sMultimodal Interaction Working Group. She is the editor ofthe recent book “Practical Spoken Dialog Systems.”

Derek BarnesVoiceGenie TechnologiesDerek Barnes is a senior tools engineer at VoiceGenie, andbrings to the tools team a wide range of application develop-ment experience, including his experience developing enter-prise systems as a consultant for Wall Street financial firms.Barnes co-wrote CodeNotes for .NET, published by RandomHouse in 2002, and holds a bachelor's degree in computerengineering from the University of Waterloo.

Dhananjay BansalConvergys CorporationDhananjay Bansal joined Convergys as a speech scientistwhere he works in the areas of acoustic and language model-ing, and NLU application design. Bansal holds a bachelor'sdegree in EE from Indian Institute of Technology, and mas-ter's degree in language technologies from Carnegie MellonUniversity.

Don SteulAppteraDon Steul has spent more than 12 years in the softwareindustry, and has been a leading advocate of customer servicesolutions for the last seven years. He joined Apptera in 2002as director of products, and previously spent four years atGenesys Telecommunications, a subsidiary of Alcatel, wherehe helped develop multi-channel customer interaction man-agement solutions.

Doug BrownDatria Systems, Inc.Senior director, product management, Doug Brown brings15+ years of delivering innovative, speech-enabled solutionsto global markets. With AT&T, Brown provided productmanagement and marketing leadership in growing a start-upspeech recognition business to #1 in its market. He launched

TVUI at SpeechTEK West:New in 2005!

The Telephony Voice User Interface conference

An essential part of the SpeechTEK West experi-ence, Bill Meisel's TVUI focuses on the practical oppor-tunities that speech technology has created for call cen-ters, internal company operations using the telephoneand telephone service providers. TVUI has maintainedthe integrity and renowned spirit of communication ofthe standalone TVUI conference by devoting two tracksto it at SpeechTEK West. Bill Meisel is managing thetracks, bringing the same attention to content, continu-ity and delivering the effective learning experienceattendees expect and that TVUI has always emphasized.TVUI talks emphasize solid advice and insights basedon experience. TVUI challenges speakers to avoid mar-keting fluff and to give attendees new information orperspectives to take away from every presentation.

Bill Meisel

William Meisel, president of TMA Associates, isone of the speech technology and telephony industry'sbest-known independent analysts and consultants. He isthe publisher and editor of Speech Recognition Updateand Telephone Strategy News newsletters and theauthor of influential market studies, including the influ-ential Telephony Voice User Interface study in 1998.This February will mark the seventh annual installmentof his Telephony Voice User Interface Conference.

Meisel has over 20 years of experience in speechrecognition, computers and telephony, includingfounding and running a speech-recognition companyfor 10 years. He is also executive director of AVIOS.Meisel obtained his B.S. degree in engineering from theCalifornia Institute of Technology (Caltech) and hisM.S. and Ph.D. degrees in electrical engineering fromthe University of Southern California. He has writtenmany business and technical articles, including the firsttextbook on computer pattern recognition, and is apopular speaker at trade shows and conferences.

For more information, visit

www.tmaa.com


more than three dozen products and services into 90 coun-tries for Avaya, Lucent Technologies and AT&T. Brown alsodoubled revenues while leading Lucent's international CRMprofessional services. Since joining Datria in 2003, he hascrafted new utility “storm restoration solutions,” created newASP offers, and introduced new strategic partnerships for 2-way radio and push-to-talk devices. Brown holds a bachelor'sdegree in business management from Bucknell University.

Ed BruckertFonix CorporationEdward Bruckert is the director of TTS Core Technology atFonix Corp. He received bachelor's and master's degreesfrom the University of Massachusetts. He began workingwith speech synthesis in 1980 collaborating with Dr. DennisKlatt of MIT on DECtalk. Bruckert has been working withProfessor Ken Stevens, also of MIT, to incorporate HLsyninto the latest version of DECtalk.

Eddie Kaul Inference CommunicationsEddie Kaul has led software teams delivering enterprise solu-tions since 1991. He has strategic and delivery consultingexperience in the IT, publishing, telecommunications, andconsumer goods industries. Kaul is responsible for servicedelivery and alliances at Inference Communications and iscurrently engaged in establishing a network of resellers andpartners.

Eduardo OlveraSyntellect Inc.Eduardo Olvera is a senior speech technology analyst withSyntellect Inc., a global leader in live and self-service solu-tions. As a senior member of Syntellect's speech practice, aproven leader in the industry, with over 100 successful speechsolutions delivered, Olvera has designed Spanish and Englishlanguage voice user interfaces for such industry leading cor-porations as Avon Products, National City Mortgage, GE,Motorola, Chevron, Suncoast, Nevada Power and SierraPacific Power.

Edwin MarguliesSterling Audits & Consulting, Inc.Edwin Margulies is co-founder of Sterling Audits. He isresponsible for projects including the Web Site UsabilityAlmanac 2004 and the Voice Response Usability Almanac2004. He is a prolific author and inventor with several

patents awarded and pending for telecom and Internet-basedcommunications systems. He is among the industry's fore-most evangelists and strategists on service automation. A 25-year industry veteran, Margulies has designed and imple-mented hundreds of enterprise call centers and network-based services solutions. He helped launch start-ups Dialogic(now Intel), Voicetek (now Aspect) and [email protected] has authored over a dozen best-selling books on theInternet, call centers and computer telephony. The term“UnPBX” (also spelled Un-PBX), coined by Margulies in1996 and popularized by his articles and books - is now partof the worldwide telecom lexicon - with over 5,000 hits onGoogle. He is on the board of directors of AVIOS, theApplied Voice I/O Society, where he provides guidance to theorganization on marketing and business strategy.

Elisa ElderbaumEmpire Medicare ServicesElisa Elderbaum has 18 years of experience working withMedicare. She has dedicated over 10 years to redesigning thecall center. Through the use of technology, Empire has becomea leader in call center customer service. As project manager,Elderbaum's responsibilities range from creating a paperlessenvironment within the call center to working with CMS todevelop a standard National Customer Satisfaction Survey andstandardized desktop for use in Medicare call centers.

Emma JohnsonNuance CommunicationsAs Nuance director of field and industry marketing, EmmaJohnson is responsible for driving industry-focused strategies.Previously, she was group product marketing manager. Priorto Nuance, she was director of product marketing and man-agement at 2Bridge Software; and product manager atRemedy Corporation. She holds a bachelor's degree fromColgate University.

Frances McTernanNortelFran McTernan is a member of Nortel's Professional ServicesOrganization within the enterprise multimedia applicationsdivision. She is a manager in the speech technology solutionsgroup within PSO, and has managed speech deployments forutility companies, corporate dialers, wireless carrier customercare, and an employee time reporting application for a rail-way company.

Speaker Profiles


Speaker Profiles

Franz-Josef EberleEicon NetworksFranz-Josef Eberle is Eicon's product line manager of theDiva Server™ products. Prior to joining Eicon, Eberle wasin charge of product marketing and business support atAlcatel Carrier Networking Division, where he focused onthe market introduction of IP-based voice and multimediaproducts. Eberle holds a master's degree, computer scienceand electrical engineering.

Gabriel ArtziScanSoftGabriel Artzi joined ART in 1997 as a speech recognitionengineer. In 1999, he assumed the role of manager of appli-cations engineering at the company's offices in California,responsible for technical support for the ART sales force andthe company's U.S. customers. He currently serves as direc-tor of sales and business development, Americas. Prior tojoining ART, Artzi served for six years as a project officer inthe Israeli navy, where he led the implementation of newcombat systems. Artzi holds a bachelor's degree in electricalengineering from Ben-Gurion University of the Negev.

Ganesh RamaswamyIBMGanesh Ramaswamy received his bachelor's, master's, andPh.D. degrees from MIT in 1992, 1993 and 1995, respec-tively. He is now the manager of the conversational biomet-rics and multimedia mining group at IBM Research. He is amember of Malaysian Mensa, Eta Kappa Nu, Tau Beta Pi,Sigma Xi and IEEE.

Garland Sharratt ConvediaAs VP of business development and chief architect, GarlandSharratt manages Convedia's service architecture, standards,and partnering initiatives. His telecommunications experi-ence includes Bell-Northern Research (BNR) and NortelNetworks and has covered PSTN switching, ISDN, AIN,PCS, packet telephony, and multimedia communications, ina range of business and technical capacities. Sharratt receiveda bachelor's degree in electrical engineering from theUniversity of Toronto and an MBA from the University ofOttawa.

Glen ShiresIntel Glen Shires, principal engineer in the technology office forModular Communications Platform Division at Intel, spe-

cializes in the integration of Web, speech, and telephonytechnologies. He holds master's and bachelor's degrees inelectrical and computer engineering, with his thesis on speechrecognition. Shires holds five U.S. patents and is chairman ofthe SALT Forum Technical Working Group.

Gregg Kerlin Genesys Telecommunications LaboratoriesGregg Kerlin is the product line manager for the GenesysVoice Platform targeting enterprise customers whereVoiceXML and speech deployment has been the hallmark ofthe product offering for carriers, service providers, and enter-prises. Kerlin has over 20 years experience in the PBX, callcenter and IVR industries.

Gregory PalTellme NetworksGreg Pal is responsible for ensuring clients receive substantialbusiness impact from their partnership with Tellme - combin-ing a passion for caller experience with a pragmatic approachto business strategy and implementation planning. Palreceived his MBA from Harvard Business School and a bach-elor's degree in EECS from MIT.

James A. LarsonIntelJames A. Larson is manager, advanced human I/O for Intel,co-chair of the W3C Voice Browser Working Group, andadjunct professor of Oregon Graduate School of Health andSciences University. He is also author of the home study CD,VoiceXML Guide (www.vxmlguide.com).

James RisemanNuance CommunicationsJames Riseman works on market strategy, positioning, andproduct management issues for Nuance's tools, platform andNuance FASt applications (packaged apps). Prior to Nuance,Riseman worked in product management and consulting forMicroStrategy and IBM Consulting (then PricewaterhouseCoopers). Riseman holds bachelor's andmaster's degrees from the University of Michigan.

Jason HershNetByTelJason Hersh is responsible for business development, cus-tomer retention, research and analysis at NetByTel. Prior tobusiness development, Hersh was responsible for theNetByTel customer experience team with responsibility foridentifying and provisioning solutions to meet customer's


Speaker Profiles

requirements. Hersh has defined some of NetByTel's mostsuccessful solutions for clients including Office Depot, TargetDirect, Walmart.com and Time Customer Service. Hershspent the previous four years at Office Depot, where he heldproject management positions in advertising, marketing, con-tact center, venture group, and business systems.

Jason HumphriesScanSoftJason Humphries is senior manager for SpeechWorks SpeechScience at ScanSoft. He has spent 12 years in the speechindustry working with customers like Bank of America, AOL,Amtrak and Microsoft. Humphries currently manages allspeech science activities in North America for SpeechWorksProfessional Services. He has a Ph.D. in speech recognitionfrom Cambridge University (UK).

Jason KarasOrange Advanced Voice ServicesJason Karas is the director of commercial development inOrange's advanced services delivery group. Karas worksclosely with marketing, product management, and technicalteams across Orange to identify new speech-based services,analyze commercial potential, and define solutions. Prior toOrange, Karas worked for eight years in corporate strategy inthe fixed and mobile telecommunications industry. Karasholds MA and MBA degrees from Duke University.

Jeff HaynieVocalocityJeff Haynie is co-founder and CTO of Vocalocity. He hasover 13 years experience and is an editor of the VoiceXML2.1 standard specification. Haynie was previously CTO ateHatchery and a consultant to Fortune 500 companies,including Oracle and MCI/WorldCom. Haynie was also co-author and one of the original architects of theRelevantKnowledge/JupiterMediaMetrix patented Web-measurement technology.

Joachim StegmannT-SystemsJoachim Stegmann received the Dipl.-Ing. degree in electricalengineering from Technical University of Darmstadt,Germany, in 1992 and the Dr.-Ing. degree in electrical engi-neering from Aachen University of Technology, Germany, in2000. He joined Deutsche Telekom, Germany, in 1992,where he worked in research and development in the field ofspeech technology. He is now head of the advanced voice

solutions department at Deutsche Telekom's system integra-tion division T-Systems.

Joe CombsConvergys CorporationJoe Combs is a senior systems analyst at ConvergysCorporation, Cincinnati, OH. He holds a bachelor's degreein computer science from the University of Cincinnati and ispursuing a master's degree in Computer Science at NorthernKentucky University.

Joellyn SargentPremiere Global ServicesJoellyn F. Sargent leads marketing/product management forPremiere Global Services - Voice Solutions, including broad-cast messaging services and interactive, speech-based applica-tions. The 16-year technology-marketing veteran has builtmarketing teams for start-ups and Fortune 500 companies.Before Premiere Global Services, she directed global market-ing/product management for Glenayre Technologies. Sargenthas a bachelor's degree from Eckerd College and a master'sdegree from Embry-Riddle Aeronautical University.

Johannes WagnervaretisAfter earning his degree in communications engineering atthe Technical University Munich, Germany, JohannesWagner joined varetis in 1996. After 4 years as R&D teamleader, Wagner joined varetis' voice-automated solutionsteam in 2003 as a project manager. He is one of the inven-tors of ADIS, varetis' widely acclaimed and patented voice-automated directory assistance solution.

John AmeinNetByTelJohn Amein was appointed CEO of NetByTel in November2003. Amein joined NetByTel after 13 years in sales andmarketing at Intel Corporation and one of its acquisitions,Dialogic Corporation. At Dialogic he was VP of productmanagement and held executive positions in Europe. Heearned his master's degree in EE from Stanford Universityand his bachelor's degree in EE from NC State University.

John Mulhollenvoice technology architectJohn Mulhollen is a senior voice technology architect.Formerly the director of research and development atInteractive Telesis, Mulhollen has previously designed, devel-

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Speaker Profiles

oped, and implemented applications for TRW, SAIC, GrayCary, and ConferTel. He earned a bachelor's degree inDecision Systems from the University of Southern California,and a master's degree in Computer Information Systems.

John OberteufferFonix CorporationJohn A. Oberteuffer is the chairman, advisory committee atFonix Corporation. He is a member of the board of directorsof AVIOS. He was the founder and editor of the speechindustry newsletter ASRNews. He received his Ph.D. inphysics from Northwestern University in 1969.

John TallaricoScanSoftJohn Tallarico is ScanSoft's director of product management.Tallarico is involved in identifying the strategic and tacticaldirection for carrier and enterprise segments. He works close-ly with R&D, business development and partners to designenhancements for speech-automated applications. Prior toScanSoft, Tallarico worked for Priority Call Management andGlenayre.

Jordan CohenVoiceSignalJordan Cohen is responsible for guiding and focusing thecompany's technical vision at VoiceSignal. Prior to joiningVoiceSignal, Cohen was director of business relations forDragon Systems, Inc., a developer of commercial speechrecognition software. He spent many years in the govern-ment. He currently serves as a non-executive director ofSPHEAR, a European community initiative in speech andhearing, and serves on the board of trustees of theInternational Computer Science Institute at Berkeley, CA.

Juan E. Gilbert, Ph.D.Auburn UniversityJuan E. Gilbert is an assistant professor in the computer sci-ence and software engineering department at AuburnUniversity. He directs the Human-Centered Computing(HCC) Lab. He does research in human-centered comput-ing with an emphasis on spoken language systems, databasesand educational technologies.

Judith MarkowitzJ. Markowitz, ConsultantsJudith Markowitz is recognized internationally as the leadingindependent analyst in speaker recognition. She is president

of J. Markowitz, Consultants, technology editor of SpeechTechnology Magazine, a reviewer for the International Journalof Speech Technology, and on the advisory board of theInternational Biometric Industry Association. In 2003,Speech Technology Magazine named her one of the top tenleaders in speech.

K. W. 'Bill' ScholzUnisysK. W. ‘Bill’ Scholz is architect director for strategic accountdevelopment and solution management focusing on speechand dialog management technology for the global telecom-munications industry. He co-founded the speech and natu-ral language initiative at Unisys in the early 1990's and man-aged the design and development of an integrated tool suitefor building dialog applications. He has been responsible foradvanced technology development and the custom engineer-ing of speech and multimodal applications, and serves as thecorporation's spokesman for speech and service creation tech-nology. He holds a doctoral degree in cognitive science fromIndiana University.

Keith HeroldLumenVoxKeith Herold is lead speech recognition engineer forLumenVox. He oversees development of LumenVox's speechrecognition engine as well as the direction of the LV SpeechTuner. The LV Speech Tuner is a complete maintenance toolthat allows a company to perform tuning, training and tran-scription for any speech application created on theLumenVox platform. Herold has degrees in both linguisticsand computer science specializing in phonology and artificialintelligence. He has worked at LumenVox for two years andhas been invaluable in both the direction of LumenVox'stechnology and the development and deployment of variousapplications for LumenVox's customer base.

Ken RehorVocalocityKen Rehor is chief architect of Vocalocity, principal founderof the VoiceXML Forum, and one of the original authors ofVoiceXML. He currently serves as vice chair of theVoiceXML Forum. Rehor was also a member of the Bell LabsResearch team at Lucent where he co-developed the firstWeb-based telephony platform, PhoneWeb.


Speaker Profiles

Kent BarnesPacific Gas and ElectricKent Barnes is the product manager for Pacific Gas andElectric's Call Center IVR systems. Prior to this, he managedthe team that built the Call Center's Network Control Centerand has been the project manager for three IVR implementa-tions within the Call Centers. He has 21 years experiencewith Pacific Gas and Electric as a telecommunications techni-cian, analyst, engineer and project manager.

Klaus StanglmayrPhilips Speech ProcessingKlaus Stanglmayr joined Philips Speech Recognition Systemseight years ago, first as a product manager (Languages andConTexts and SpeechTools, SpeechMagic) and currently asthe senior product marketing manager focusing on strategicinitiatives, market research, and customer and market needs.

Larry MarkSER Solutions, Inc.Lawrence P. Mark brings 25 years of technical developmentand managerial experience to his position at SER Solutions,Inc. As chief technology officer, Mark sets the company'stechnology vision and strategy. Mark holds a master's degreein computer science from New York Polytechnic Institute anda bachelor's degree in computer science from QueensCollege.

Laura MariñoNuance CommunicationsAs Nuance group product manager, Laura Mariño overseesseveral products: Vocalizer, text-to-speech engine, Verifier,and packaged applications. Prior to Nuance, she was seniordevelopment consultant with SAP; and she led product devel-opment of hydrologic simulation models at Hydrocomp, Inc.Mariño holds master's degrees in engineering managementand civil engineering from Stanford University.

Linda BoyerIBMLinda Boyer has been working with the application of speechtechnologies for over 14 years and played a leading role in thedevelopment of IBM's ViaVoice and WebSphere Voice Serverproducts. She currently works in the Pervasive ComputingDivision at the IBM TJ Watson Research Center specializingin natural language understanding and conversational dialogsystems and has led the development of several NLU/conver-sational customer solutions.

Lizanne KaiserGenesys Telecommunications LaboratoriesLizanne Kaiser is a senior principal consultant at GenesysTelecommunications Laboratories, Inc., focusing on thestrategic use of speech solutions in call center environ-ments. Specializing in VUI design and usability, she hascreated speech applications for GE, General Motors'OnStar, SBC and led speech projects at Edify and GeneralMagic. Kaiser presents regularly at speech industry con-ferences, has published widely in the field, and holds aPh.D. in linguistics from Yale University.

Luciano FissoreLoquendoLuciano Fissore is head of ASR technical development atLoquendo. He has worked on high-level speech recogni-tion R&D activities since 1982 and has lead the develop-ment of speech recognition in many EU projects. He hasauthored a considerable number of papers publishedinternationally in the field of speech technology. He iscurrently working on large-vocabulary ASR for a varietyof domains and languages.

Lynda Kate SmithNuance CommunicationsAs Nuance vice president and chief marketing officer,Lynda Kate Smith directs all corporate and product mar-keting for targeted vertical markets. Prior to Nuance, shewas vice president of worldwide marketing at Genesys.She holds a bachelor's degree from Simmons College, anda master's degree from the Wharton School of Business,University of Pennsylvania.

Marcus GrahamGM VoicesWhile becoming the speech industry's leading expert oncreating natural sounding voices and personas for tech-nology, Marcus Graham built Atlanta-based GM Voicesinto a powerful voice solutions supermarket. He wrotethe book “Voice Branding in America” on voice brandingin speech recognition. Today, it serves as corporateAmerica's "how to" manual in choosing a voice talent, avoice solution provider and implementing enterprise-wide voice brands. He speaks at conferences on a numberof communications topics each year.


Mark BannonScanSoftWith over 20 years of executive management experience inthe high technology industry, Mark Bannon, vice president ofsales and technical support, is responsible for developing andmanaging sales operations and technical services. Previouslyhe held several executive rolls at IPHighway, Big SkyTechnologies, Syntrex and Cayman Systems.

Mark CowlishawIntel Mark Cowlishaw is a computer science student at PortlandState University in Portland, OR. As part of PSU's innova-tive Senior Capstone program, Cowlishaw and a team of stu-dents developed a set of public domain voice interface build-ing blocks (interactors) and validated and refined the interac-tors through extensive usability testing.

Mark RandolphMotorolaMark Randolph is a fellow of the technical staff and directorof technology planning at Motorola where he focuses ontechnology strategy in the areas of mobile applications, con-tent, and services. Randolph currently serves as president ofAVIOS and is a director of the VoiceXML Forum.

Marketta SilveraAppteraMarketta Silvera is a speech technology pioneer, and as pres-ident of Votan Corporation, a leader of early speaker-depend-ent and speaker-independent recognition technologies inSilicon Valley, she brought innovative speech solutions toU.S. and global corporations as well as telecommunicationsproviders-including Bell Labs and RBOCs. Subsequently,these capabilities have become mainstream software and serv-ice offerings in the telephony, healthcare and industrial enter-prise markets. Currently, Silvera is CEO of Apptera, a speechsolutions provider to the enterprise world, and held corporateofficer and top executive positions for three companies in thevoice technology and Internet marketplaces. She holds abachelor's degree in economics from Turku School ofEconomics, Finland, with course work in St. Gallen,Switzerland and graduate studies in mathematical economicsat Syracuse University in New York.

Matt OshryTellme NetworksMatt Oshry is a senior platform engineer at Tellme Networks(http://www.tellme.com). In addition to advancing Tellme's

VoiceXML interpreter, Oshry manages Tellme Studio(http://studio.tellme.com), a Web-based platform for devel-oping voice applications. He's also the chief editor of theVoiceXML 2.1 specification (http://www.w3.org/TR/voicexml21/) and a regular columnist for the VoiceXMLForum's VoiceXML Review (http://www.voicexmlreview.org/).

Matt YuschikUniversity of PhoenixChairman of information technology at the University ofPhoenix's Greater Boston Campus. Yuschik was the VoiceUser Interface Design leader for Comverse's Voice ControlledVoice Mail product, which is deployed in seven Europeancountries, the UK and the U.S. He has published numerouspapers on Usability studies of this service, and has obtainedthree patents describing it. Yuschik currently balances VUIconsulting work with teaching and academic administration.

Matthew KeowenNuance CommunicationsAs Nuance director of corporate marketing, MatthewKeowen is responsible for strategic marketing and communi-cations execution. Prior to Nuance, he managed the market-ing and alliances group for FlashPoint Technologies; and heldseveral senior marketing roles with Fujitsu ComputerProducts. He holds a bachelor's degree from the Universityof Santa Clara.

Michael L. Bergelson Audium CorporationMichael Bergelson is CEO of Audium, the leading providerof VoiceXML application software. Audium products areavailable through the world's largest service providers, sys-tems integrators, IVR platform and speech recognition ven-dors. Before co-founding Audium, Bergelson was with FirstManhattan Consulting Group where he advised clients oncustomer profitability and rationalized contact strategies.Bergelson is a frequent guest speaker at IT and speech indus-try conferences and forums.

Michael Chavez ClickFoxPrior to ClickFox, Michael Chavez worked in the fields ofmanagement consulting, marketing and strategic planning.As senior consultant at The Coca-Cola Company, he workedwith regional management teams around the world toimprove their strategic measurement and feedback business

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Speaker Profiles

processes. Chavez has also held various roles in marketing andstrategy, including strategic planning manager for The Coca-Cola Company's North America division, marketing andstrategic planning manager for the Los Angeles Times, andstrategy consultant in the retail and consumer goods indus-tries for Kurt Salmon Associates. Chavez holds an MBA fromthe Wharton School and a master's degree from theUniversity of Pennsylvania.

Michael Kuperstein Metaphor SolutionsMichael Kuperstein is the founder and CEO of MetaphorSolutions, Inc. Prior to his current role, he co-foundedCaptiva Software Corporation, currently the global leader ininformation capture solutions. He also founded eTrue, afacial recognition company that was acquired by Viisage.Kuperstein invented the world's first neural robot that learnsfrom its own experience in 1987. He has 12 patents in vari-ous pattern recognition technologies and he has published 25journal articles and a book on neural network research.Kuperstein has a Ph.D. in neuroscience from MIT.

Michael ZirngiblAngel.comMichael Zirngibl is founder and president of Angel.com.Recognized as a Top Ten Leader in speech by the industry'sleading authority - Speech Technology Magazine - Zirngibl isresponsible for Angel.com's business, product, and technolo-gy strategies. Prior to founding Angel, Zirngibl served as aproduct manager for MicroStrategy's voice messaging.

Michelle Brater HTI Voice SolutionsMichelle Brater has 10 years experience in the speech self-service arena with HTI Voice Solutions. Her current positionis director of professional services. Brater holds a master'sdegree in finance and international business from BryantCollege and bachelor's degree in Latin American studies fromUniversity of Massachusetts, Amherst.

Mike CohenGoogleMike Cohen has been in the speech technology field for morethan 20 years. He has made fundamental contributions tocore technology and to voice user interface design, as well ascofounding and helping to build Nuance Communications.He coauthored the book “Voice User Interface Design” withJames Giangola and Jennifer Balogh (Addison-Wesley,

January 2004). Cohen was presented with a lifetime achieve-ment award at SpeechTEK 2004. He is now at Google.

Mike MatthewsAculabMike Matthews manages product lifecycles and customerfeedback, and is responsible for the positioning of new prod-ucts. He manages the link between customers and Aculab'sR&D, oversees Aculab's product roadmap, and supports thecompany's global sales force. Matthews has representedAculab in various conferences, seminars and road showsaround the world. Over the past 20 years, he has had sever-al roles in telecommunications industrial consortia responsi-ble for ensuring equipment interoperability.

Mike PhillipsScanSoftMike Phillips is responsible for technical innovation and theevolution of ScanSoft's speech solutions. With over 20 yearsin the speech recognition field, Phillips co-foundedSpeechWorks and served as chief technology officer and adirector since 1994. He spent seven years as a research scien-tist at the Spoken Language Systems Group at theMassachusetts Institute of Technology, developing a conver-sational interface between computers and humans. Prior toMIT, he was a speech recognition researcher at Carnegie-Mellon University and Scott Instruments Corporation.Phillips holds a bachelor's degree in electrical engineeringfrom Carnegie-Mellon University.

Mike PolcynIntervoiceAs a 17-year veteran of Dallas-based Intervoice, Michael J.Polcyn oversees innovation and development of new productsin his capacity as chief technology officer and senior vice pres-ident of research and development. Among his manyachievements, Polcyn was a member of the team thatdesigned and developed the first digital signal processor-based interactive voice-response product. In addition, heholds nearly 20 patents in the call processing, speech andmultimedia processing architectures, application develop-ment tools and technologies, VoIP, and other IP technologies.Prior to joining Intervoice in 1987, Polcyn worked with theteam that designed and developed the first voice/data PBX,and other data communications technologies at Intecom.Polcyn's distinguished career also includes positions withTexas Instruments and International Power Machines.


Moshe YudkowskyDisaggregateMoshe Yudkowsky is a consultant for Disaggregate,(www.disaggregate.com). Disaggregate helps clients under-stand and apply revolutionary technology. As a complemen-tary business, Disaggregate consults for technical and archi-tectural aspects of speech recogntion, text-to-speech, and bio-metrics. Yudkowsky joined Bell Laboratories in 1987,Dialogic in 1996, and founded Disaggregate in 2002.Yudkowsky was editor of the ECTF's ASR Task Group forover a decade. In 2002, he became the first chair of theMidwest Speech Technology Association.

Nathan DavidEmpirix Inc.Nathan David, director of contact center product manage-ment for Empirix Inc., ran 18 contact centers for First UnionBank (now Wachovia), and has since helped dozens of firmsstrengthen customer loyalty through improved voice applica-tion performance. David also serves on the editorial adviso-ry board for Speech Technology Magazine.

Pat PetersonBBN TechnologiesPatrick Peterson has been working at BBN with speech recog-nition for call centers since 1995. To prove that speech real-ly can work better than touchtone IVR, he helped developassessment methods based on end-to-end recordings. He hasalso championed the use of such total caller experience datato improve usability.

Patti PricePPRICE Speech and Language TechnologyPatti Price has over 20 years experience in developing andtransferring speech and language technology, including theco-founding of three companies (Nuance, BravoBrava,Soliloquy Learning). She specializes in speech interfaces,especially for applications in education and training.

Paul WelhamTelephoneticsPaul Welham is Telephonetics' director of sales and market-ing. He has over 25 years experience in the IT and telecom-munications industry. He has held various marketing andsales positions within the UK IT industry, at such companiesas ICL. Prior to joining Telephonetics, Welham was a salesdirector at Fujitsu.

Paul WirtzAspect CommunicationsAs manager for Aspect Communications' professional servic-es organization, Paul Wirtz oversees day to day operations ofservices delivery. In addition, Wirtz heads up Aspect's IVRbusiness practice which includes Aspect's Customer SelfService (CSS) and Aspect's Unified Voice Portal (UVP).Wirtz works closely with the company's speech partnersincluding Nuance and ScanSoft.

Peter BraunthalIBMPeter Braunthal is a senior consultant with IBM BusinessConsulting Services in the Contact Center OptimizationPractice. Braunthal has extensive industry experience in con-tact center benchmarking, optimization and technology.

Peter DurlachUnveil TechnologiesPeter Durlach is the president and a founder of UnveilTechnologies, where he is responsible for business strategy,sales and marketing. Durlach has a proven track record inspeech technology market from his experience as VP of mar-keting for Lernout & Hauspie's Healthcare Solutions Groupand senior management roles at Articulate Systems, Inc.

Peter GavalakisIntelAs a marketing manager in the Intel CommunicationsGroup, Peter Gavalakis manages the product marketing andbusiness development activities for speech and next-genera-tion telephony products. Gavalakis is driving several Intelmarketing initiatives intended to advance the deployment ofspeech solutions. He is also active on the SALT Forum as themarketing representative and board liaison from Intel.

Peter MahoneyScanSoftPeter Mahoney is responsible for worldwide marketing strat-egy, customer programs, external communications and indus-try marketing. Prior to joining ScanSoft, Mahoney was vicepresident of marketing and product management atPerformaworks, a leading supplier of goal-driven perform-ance management software. Mahoney has held executivepositions in marketing, product management, sales and busi-ness development with leaders in CRM, telecommunications,and enterprise software including IBM, PictureTel, Engageand ATG. Mahoney holds degrees in physics and computerscience from Boston College.

Speaker Profiles


Speaker Profiles

Peter RyanDatamonitorPeter Ryan has authored reports covering enterprise softwaremarket events, outsourced call centers and voice applicationsinvestment. He has presented his views at various confer-ences including SpeechTEK 2004 in San Francisco,LangTech 2003 in Paris, and DiData 2004 in Zambia.

Peter WiseMicrosoftPeter Wise is senior director for Microsoft Speech Server sales.A 20-year veteran of the high-tech industry, Wise has workedfor Microsoft the last nine years, where he has focused onhelping enterprise customers understand and apply new tech-nologies, particularly those involving Web services and XML.He has worked with a number of key Microsoft productteams, including Internet Explorer, Internet InformationServer and BizTalk Server. For the last year, Wise has beenresponsible for both direct and channel sales of customersolutions based on Microsoft Speech Server. In that time, hehas met with more than 100 different enterprises, both largeand small, interested in using speech to help solve their busi-ness problems.

Philip GrayVersay SolutionsPhilip Gray has over 16 years of sales, services, and manage-ment experience working with voice user interface, enterprisesoftware, and networking technologies. In 2002, Gray co-founded Versay Solutions, a speech solutions company. Hewas previously the western region director responsible forsales and delivery for Nuance Communications, an industryleading speech technology company. Gray has helped manywell known businesses improve service and automate callsthrough speech.

Pichappan PethachiIBMExtensive experience in managing and implementing teleph-ony infrastructure / CRM applications for global - large scalecall centers for telecom service providers both in wireline andwireless industry. Implemented several speech-enabled IVRsystems for major telcos using different implementationmodels and different speech engines. Re-engineered severalspeech enabled IVR systems and successfully improved calldeflections and customer satisfaction within a short period.Currently associate partner in IBM - Business ConsultingServices - leading the telephony infrastructure effort for com-munication sector.

Piergiorgio Vittori LoquendoPiergiorgio Vittori, area manager for the North and SouthAmerican market is responsible in this market for Loquendobusiness plans, strategy, marketing and sales activities.Responsible for establishing key contacts with potential part-ners and customers and driving VAR/OEM/JMA agree-ments. Vittori holds a masters in electronic engineering fromthe University "La Sapienza" in Rome with studies complet-ed in Germany.

Piyush ModiIP UnityPiyush Modi is the senior VP of engineering at IP Unity,responsible for overseeing all R&D activities for the IP Unitymedia server, application server and applications portfoliothat includes carrier grade Web enabled multimedia messag-ing and conferencing solutions. Modi's experience spans theareas of highly scalable/available telecommunication plat-forms, enhanced messaging, collaboration and communica-tion services, and its integration with the Internet, digital sig-nal processing, automatic speech recognition (ASR), speechsynthesis and audio and video coding technologies.

R. Douglas SharpNuance CommunicationsAs Nuance vice president of engineering, Douglas Sharp isresponsible for product development, research, and qualityassurance. Prior to Nuance, Sharp was principal technicalstaff member, speech processing software and technologyresearch at AT&T; and manager of speech recognitionresearch at Bell Northern Research. Sharp holds a bachelor'sfrom McGill University.

Renee Lum American Savings BankRenee Lum manages the bank's customer service center,which consists of approximately 50 call center representa-tives. In addition, the customer service center handles themaintenance and enrollment for the bank's consumer onlinebanking product, internal transfers and touchtone bill pay-ment. Lum is the bank's business owner of the InteractiveVoice Response Unit.

Richard RosinskiVoiceGenie TechnologiesRichard Rosinski is the vice president at VoiceGenieTechnologies responsible for VoiceGenie's global servicespractice delivering speech-enabled applications, and for over-


seeing client services operations for VoiceGenie's worldwidecustomer base. Prior to joining VoiceGenie Technologies,Rosinski was the executive director of the professional servic-es organization with Nortel call center and self-service solu-tions, and with Periphonics Corp. where he was responsiblefor speech technology, and professional services for advancedspeech applications. He holds a Ph.D. from CornellUniversity. He is the author of six books, and has 13 patentsrelating to IVR and speech technology. He serves as vicepresident of the board of directors of AVIOS.

RJ SharpInquireTec SoftwareRJ Sharp is a systems analyst in the Silicon Valley, with sever-al years of experience in developing desktop applications forthe enterprise. He is also the founder of InquireTec SoftwareLLC, a provider of speech interface tools for use with 4thDimension systems.

Rob MarchandVoiceGenie TechnologiesRob Marchand, senior director of product management atVoiceGenie Technologies, brings more than 18 years of expe-rience in the telecommunications industry to his position.He is a member of the VoiceXML Forum EducationCommittee, and writes the online column “First Words” forthe electronic magazine VoiceXML Review(http://www.voicexmlreview.org). He also collaborates onthe VoiceXML Forum VoiceXML tutorials. Marchand is amember of the VoiceXML Forum Technical Council, and theTools and Conformance Committees. He representsVoiceGenie on the W3C Voice Browser Working Group, andthe call control subgroup.

Robby KilgoreScanSoftRobby Kilgore has designed intelligent automated agents forMicrosoft, and Schwab; designed and directed voice userinterfaces for BMW and OnStar; and is the co-author of adefinitive Microsoft guide to designing and deploying speechapplications.

Robert WeidemanScanSoftRobert Weideman leads the global and product marketingand product strategy teams for ScanSoft's ProductivityApplications division. Weideman has more than 20 years ofmarketing experience, and has held senior level marketingpositions with companies such as Cardiff Software,TGS.com, and Computer Associates International.

Roberto Pieraccini IBM, T.J. Watson Research CenterRoberto Pieraccini spent more than 20 years in spoken lan-guage human-machine communication research. He workedat CSELT (now Loquendo, Turin, Italy), Bell Laboratories(Murray Hill, NJ), and AT&T Labs (Florham Park, NJ). Heled the natural dialog group at SpeechWorks Internationaland is currently with the human language technologiesdepartment at IBM Research.

Ron OwensIntervoiceAs SVP of professional services for Intervoice, Ron Owenshas participated in the development and implementation ofsophisticated speech recognition applications. Owens is awell-respected expert in the telecommunications and bankingindustries with previous experience at both EDS and Bank ofAmerica. Owens holds bachelor's and master's degrees inbusiness administration from Old Dominion University.

Rosanna Duce LoquendoRosanna Duce is vice president of Loquendo and is in chargeof Loquendo's worldwide marketing strategy. She plays a keydirect role in creating strategic partnerships and alliances withthe key market players throughout the world. She analyzesthe market trends and defines the new product features pro-viding continuous feedback to the R&D divisions. Duce isalso in charge of analyzing and controlling all corporate mar-keting, advertising and sales activities to achieve the objec-tives of contribution, volumes and revenues.

Sara BassonIBMSara Basson works in IBM's global services division, focusingon accessible service offerings. She has been actively involvedin IBM's efforts to create and provide accessible technologyfor people with disabilities. She also has more than a decadeof experience in designing and evaluating automated cus-tomer services using speech recognition and synthesis tech-nologies at NYNEX Science and Technology (now Verizon).She holds a Ph.D. in speech and hearing sciences from theGraduate Center of CUNY, and a master's degree fromNYU's Stern School of Business.

Scott WiederBrooktrout TechnologyScott Wieder is a director of market development forBrooktrout Technology. He is responsible for the strategy

Speaker Profiles


Speaker Profiles

and positioning of Brooktrout's enterprise voice business. Hehas over 15 years experience in marketing and sales with sev-eral networking companies, including 3Com, SitaraNetworks and Racal Datacom. Wieder holds a bachelor'sdegree in electrical engineering from Washington Universityin St. Louis and masters' degrees in electrical engineering andmanagement from Northeastern University and the MITSloan School, respectively.

Sharon Oviatt UI lab at Oregon Graduate InstituteSharon Oviatt is co-director of the Center for Human-Computer Communication (http://www.cse.ogi.edu/CHCC) in the computer science dept. at Oregon Health &Science University. She has been published extensively inhuman-computer interaction, spoken language, multimodaland mobile interfaces, and received an NSF Creativity Awardin 2000. She was general chair of ICMI '03, and is foundingchair of ICMI's advisory board.

Shay GranovNSC- Natural Speech CommunicationShay Granov has over 14 years of experience in internationalsales & business development with leading telecommunicationsand technology companies. Granov held several sales positionsin Motorola Communications and in Telrad Networks, (thenpartly owned by Nortel). Following this, Granov co-foundedAplettix, Inc., an online payment security software company,where he was VP of international sales. Granov holds a bache-lor's degree in computer science and management from theOpen University of Israel, and a master's degree in marketingfrom the City University of New York.

Shirish AndhareTellme NetworksShirish Andhare leads product management for Tellme'sadvanced services. He brings over 10 years of experience intelecommunications and voice applications to deliver newproduct initiatives for the next-generation of voice applica-tion services at Tellme.

Silke Witt-EhsaniTuVoxSilke Witt-Ehsani is currently manager of VUI and speechapplication design at TuVox, Inc. She has over 9 years ofresearch and industrial experience in speech technology solu-tions spanning from speech recognition algorithm to thedevelopment of commercial natural language dialog systems.She holds a Ph.D. from Cambridge University, England.

Silvio Nasi LoquendoSilvio Nasi joined Telecom Italia Lab in April 2000 and, sinceLoquendo's spin-off in February 2001, he has been productmanager for the embedded product line. He holds an engi-neering degree and a master of science in TLC engineeringfrom COREP as well as a postgraduate qualification fromBocconi University.

Sondra AhlénSAVIC (Sondra Ahlén Voice Interface Consulting)Sondra Ahlén has 14 years computational linguistics experi-ence and is the principal consultant and owner of SAVIC, anindependent VUI firm in California's Sierra Foothills. Herexperience includes design, tuning, and mentoring for speechsystems in English, Spanish and Portuguese. She has pub-lished articles on Edify research into how U.S. addresses arespoken in Spanish, and guided the VUI translation ofBeVocal's U.S. Spanish address module. Her work in out-of-grammar dialog tuning has been incorporated into Nuance'sindustry training courses. Prior to founding SAVIC, she wasa senior VUI designer at Nuance. Ahlén holds a master'sdegree in linguistics from the University of Pittsburgh.

Srinivas PenumakaGenesys Telecommunications LaboratoriesAs product marketing manager for GenesysTelecommunications Laboratories, Srinivas Penumaka isresponsible for the marketing of several products in theGenesys Suite such as Genesys Framework, Reporting andAnalytics, and Software Development Kits. In addition,Penumaka manages the Genesys Voice Platform (GVP) appli-cation partner program, which focuses on developing an eco-system of best-of-breed application developers who createinnovative voice self-service solutions on GVP.

Stephane CoutureScanSoftStephane Couture leads speech-enabled auto-attendant andspeaker verification products. Couture joined ScanSoft aspart of the LocusDialog acquisition where he was director ofmarketing and product management. Prior to joining thehigh-tech world 7 years ago, Couture was a faculty memberat Concordia University. He holds a master's degree from theUniversity of Montreal, and an MBA from the John MolsonSchool of Business of Concordia University in Montreal.


Speaker Profiles

Stephen MaileyVoice PartnersStephen Mailey is Voice Partners' senior design consultant inthe UK. Prior to joining Voice Partners, Mailey was head ofvoice user interface design at Fluency from 2000-2004. AtFluency, Mailey designed numerous VUI's for travel, finan-cial, retail, telecoms and utilities companies. Mailey graduat-ed with the highest degree in music from Trinity CollegeDublin in 1997, and pursued further studies at CambridgeUniversity and Imperial College, London in sound technolo-gies and new AI techniques for simulation of acoustic stringinstrument performance.

Stephen Potter MicrosoftStephen Potter is program manager in the SpeechTechnologies Group at Microsoft and an active member ofthe SALT Forum Technical Working Group. Potter has sev-eral years of experience in the speech industry, including over-seeing the development and completion of the SALT 1.0specification, which was released in July 2002.

Stephen SpringerScanSoftStephen Springer is the director of design for SpeechWorksProfessional Services at ScanSoft. His systems have taken over10,000,000 calls with success rates exceeding 98%; his teamhas designed over 100 speech interfaces in nine languages.Springer is a published author with over 20 years experience inthe implementation of intelligent language systems.

Steve ChambersScanSoftRecognized as one of the top executives in the speech indus-try, Steve Chambers has successfully applied his marketingand strategic leadership to a vision for mainstream speechapplications. He joined ScanSoft in 2003 as part of theSpeechWorks acquisition, where he served as senior vice pres-ident, worldwide sales and chief marketing officer, after join-ing the company in 1999. Previously, he held chief market-ing officer roles at Arbortext, Inc., VDOnet and PictureTelCorporation. Prior to PictureTel, he was a consultant for adivision of McKinsey Corporation. Chambers holds a bach-elor's degree from Wesleyan University, and an MBA and amaster's degree in communications and science from BostonUniversity.

Steve EhrlichAppteraSteve Ehrlich has spent more than 17 years in the softwareindustry, and has been a leading speech advocate during thepast six years. He joined Apptera in 2002 as vice president ofmarketing, and previously spent four years at Nuance. Priorto that, Ehrlich was with Oracle for 12 years. He is a mem-ber of the editorial advisory board for Speech TechnologyMagazine and is a frequent speaker at industry events.

Steve McElderryCisco SystemsSteve McElderry manages a product marketing team focusedon leveraging IP technology to enable voice and multimediacommunications. He has a broad background in definingand marketing products in the voice applications industryand currently dedicates his activities to developing the tech-nologies, protocols, and products that enable CustomerInteraction Networks.

Steve PennypackerScanSoftSteve Pennypacker's initial foray into the telecom industry waswith a small IVR vendor, ultimately responsible for work withits largest customer, a major U.S. Telco. After leaving theindustry for five years to run two development organizations,he re-joined many of his previous colleagues at SpeechWorks in2002. He currently has product management responsibility forScanSoft's speech applications for call centers.

Steve PollockTuVoxSteve Pollock has a track record of successfully buildingorganizations, conceiving and launching products, managingproduct portfolios, and managing competitive strategies inhighly complex markets. As vice president of marketing forEdify Corporation, Pollock led marketing of the world's lead-ing software-based interactive voice response system - EdifyElectronic Workforce. Upon the acquisition of Edify andFICS group by S1 Corporation, Pollock led the marketingand product strategy integration teams for the combinedcompanies.

Steve TranBeVocalSteve Tran is co-founder, VP of marketing and client solu-tions. Tran co-founded BeVocal in 1999 and led the estab-lishment of its marketing, business development, sales, client

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solutions, and finance organizations. Prior to BeVocal, heworked in business development at Cadence Design Systems,as an investment banker at Petrie Parkman & Co., and as ahardware systems engineer at Compaq ComputerCorporation.

Steven SchultzSteven W. Schultz is a principal consultant specializing indatabase design and data warehousing. His 23 years of expe-rience includes working with the Oracle database since 1985and 10 years as adjunct professor for Park University. Schultzholds a bachelor's degree in business administration fromArizona State University and an MBA from the University ofRedlands.

Sunil KumarV-EnableKumar leads the innovative multimodal technology researchgroup at V-Enable aimed towards strengthening the V-Enablepatent portfolio. Additionally, Kumar is responsible for driv-ing X+V standards efforts within W3C. Kumar holds a mas-ter's degree in computer science from University of NewHampshire and a bachelor's degree from University of Delhi.

Susan HuraIntervoiceSusan Hura is the head of user experience at Intervoice, incharge of usability testing and VUI best practices. Her role isto ensure that Intervoice's speech technology solutions workfor users and the organizations. Hura holds a doctorate inlinguistics from the University of Texas at Austin and a bach-elor's degree in linguistics from the Ohio State University.

T. Richard Alfonsi Tellme Networks Richard Alfonsi is senior director of product management atTellme Networks. He oversees product definition, technicalmarketing, and partnerships for Tellme products and servicesand is a frequent speaker at industry events. Prior to Tellme,Alfonsi was vice president of marketing and business develop-ment at Velant, a supply-chain software and services companybased in Atlanta. There, he oversaw product marketing, busi-ness development, and marketing communications. Alfonsiwas a member of the executive team at Zaplet, Inc., a softwareand services company backed by Kleiner Perkins and other topinvestors. While at Zaplet, he served as vice president of prod-uct marketing. Alfonsi began his formal career as a manage-ment consultant at McKinsey & Company, where he helpedclients' executives solve their most critical business problems.

T. Todd ElvinsOracleT. Todd Elvins is director, product management, at theOracle Voice Laboratory, where he defines future products.In 1998, Elvins co-founded the Indicast Corporation, thefirst voice portal company to launch voice-enabled servicesfor a carrier in the U.S. From 1988 to 1998, he was a prin-ciple scientist at the NSF Supercomputer Center at theUniversity of Californa San Diego (UCSD). Elvins holds aPh.D. in computer engineering from UCSD.

Ted BrayAvayaTed Bray serves as Avaya's director for strategic planning andproduct management for their speech recognition and inter-active voice response business unit. Prior to joining Avaya,Bray served for six years as Edify Corporation's global direc-tor of product management and product marketing, where heguided Edify's product direction in these same areas of inter-active voice response and speech recognition. Bray has alsoserved in leadership roles in technology product managementwith AT&T and with the Alliance Insurance Companies.Bray's career focus has been on the significant impact tech-nology has in attracting and retaining profitable customers.

Terry GoldGold SystemsTerry Gold, founder and CEO of Gold Systems Inc., a soft-ware development company that creates self service solutionspowered by voice. Gold has over 20 years experience in soft-ware and was recognized the Espirt Entrepreneur ofDistinction in 2003 and finalist at the Ernst and YoungEntrepreneur of the Year Awards.

Thomas SchalkATX TechnologiesThomas B. Schalk is vice president, Voice Technology atATX, a leading telematics service provider with customersthat include Mercedes-Benz and BMW. ATX provides worldclass vehicle-centric voice applications that are convenient touse and minimize driver distraction. Prior to joining ATX,Schalk was the CTO of Philips Speech Processing, and theCTO of Voice Control Systems. He has over twenty years ofexperience in the speech recognition industry. He receivedhis Ph.D. from the Johns Hopkins School of Medicine andhis bachelor's degree in electrical engineering from theGeorge Washington University.

Speaker Profiles


Speaker Profiles

Tiemo WinterkampVoiceObjectsTiemo Winterkamp is one of the founders of VoiceObjectsand holds the position as VP strategy & market research.From 1997 to 2001 he worked for MicroStrategy inGermany in various positions and in 2000 joined a ventureteam at MicroStrategy's U.S. headquarters to develop andmarket a Voice Portal project named Angel.com. Before thathe worked for Informix, Software AG, and Ingres. He holdsa master's degree in computer science.

Tim WalshWalsh Media, Inc.Tim Walsh, founder, has been in the music recording andperforming business for 10 years prior to starting WalshMedia. He has done presentations and provided consultingto Fortune 500 companies for over 18 years that focus on the"look and feel" of companies in the call center and Internetspace. He has a bachelor's degree in marketing from IllinoisState University.

Timothy P. BarryGeneral Dynamics Advanced Information SystemsTim Barry supports the US Air Force Research Laboratory inthe application of speech recognition technology for militarysystems. He is currently designing speech interfaces for integra-tion with both airborne and ground control systems and serveson a NATO Task Group to investigate human factors issues inthe design of Uninhabited Military Vehicle operator interfaces.

Tobias Peggs Fluency Voice TechnologyTobias Peggs is general manager of Fluency Voice Technologyin the U.S. Peggs is in charge of U.S. commercial and prod-uct strategy, including ownership of Fluency's PackagedSpeech Recognition Applications for Financial Services andTravel. Peggs has a background in business process optimiza-tion for customer contact centers. He also has Ph.D. inapplied artificial intelligence.

Todd MozerSensory, Inc.Todd Mozer is president & CEO of Sensory, Inc., a leading sup-plier of chips and software for embedded speech applications.Mozer founded Sensory and has successfully led its growth toprofitability. Mozer has worked as an entrepreneur and managerof companies that have both gone public and been acquired. Hereceived degrees from UC Santa Barbara and Stanford University.

Tom CoombsVoiceRiteWorking as the director of engineering within VoiceRite, TomCoombs is responsible for both product and professional serv-ice development activities within VoiceRite and for the overalltechnical direction of the company. In previous positions asthe director of product development for NetByTel and as thevice president of US operations for Servowatch, Coombs hasdeveloped and deployed numerous man-machine interfacesinvolving speech recognition in the IVR marketplace. Key cus-tomers include BCBS, Thrivent Financial, IBM, GM, OfficeDepot, Time Inc, Walmart, Readers Digest, Citibank,KeyBank, MapPoint and Microsoft.

Tom HouwingVoiceObjectsTom Houwing studied classical music at the Conservatory ofRotterdam, 1982-1989. From 1988-2000 he worked inSweden as a music pedagogue, producer, conductor, compos-er/arranger and freelance musician. In 2000 he made a careerswitch to speech technology, leveraging his past experiencewithin the IT industry. Houwing started as a voice user inter-face architect at Speechtel Benelux B.V. In January 2002Houwing joined VoiceObjects as VUI services manager.

Tom HouyClarity Technologies, IncTom Houy is the vice president of marketing for ClarityTechnologies. Since November 2003, Houy has createdClarity's new corporate image and expanded its markets.Before Clarity, he was with IBM for six years, managing voicesystems marketing. His responsibilities included all voicesolutions and products for the all markets.

Tom SmithMCITom Smith is the senior product manager for MCI SpeechSolutions. He is a 14-year veteran of MCI, with previousstints in financial operations and pricing & promotions, aswell as product management responsibilities in long distance,wireless, and messaging. He has led MCI's speech productmanagement team since 2001.

Tony PatrickLumenVoxTony Patrick is the lead sales engineer at LumenVox. He hasworked in the technology industry for the past 15 years as anIT engineer and is very familiar with supporting end users at

various levels of experience and across various industries rang-ing from graphic arts to telecommunications. In his currentrole he works with both the software engineers and testers,and the sales and marketing departments to insure thatLumenVox customers receive the highest level of customerservice and support for their LumenVox products.

TT RamgopalAvayaTT Ramgopal, director of solution management, serviceprovider division, Avaya, is responsible for defining and deliv-ering hosted contact center, IP telephony and messaging solu-tions through service providers to their enterprise customers.Ramgopal has over 15 years of senior management experiencein the technology industry Prior to Avaya, he was seniordirector of business development at Qwest Communicationsand a management consultant at Booz Allen & Hamilton.He has an MBA from the Wharton School of Business, mas-ter's degree in computer science from the University of Texasat Austin and a bachelor's degree in engineering fromUniversity of Madras, India.

Vasudeva AkulaConvergys CorporationVasudeva Akula is as a speech scientist at ConvergysCorporation, Reston, VA. He holds a master's degree incomputer science and is pursuing a doctoral degree in infor-mation technology at George Mason University. His researchinterests include workload characterization, benchmarkingand performance analysis of e-commerce and speech solu-tions.

Venkata N. Bukkapatnam Leading Consultants, Inc.Venkata “Nagaraj” Bukkapatnam is a working as an architectat a telecom company. He has over 8 years of experience inIVRs and speech technologies including development, imple-mentation, customer interaction, and project management.His interests include understanding group behaviors towardsacceptance of new technology at an individual and organiza-tional level.

Vlad SejnohaScanSoftVlad Sejnoha is ScanSoft's chief scientist and works with thecompany's business and R&D organizations on technologyand product strategy, with a particular focus on emerging

technologies. Prior to joining ScanSoft, Sejnoha held posi-tions at Lernout & Hauspie and Kurzweil AI, where he wasresponsible for creating core technology for a number ofcommercially successful speech recognition products.Sejnoha has over 20 years experience in the field of speechrecognition.

Yves NormandinNü EchoYves Normandin has over 18 years of experience in speechrecognition technology and spoken dialog systems spanningresearch, product and application development, as well asmarket and business development. He is currently presidentof Nü Echo, a company developing leading edge speechrecognition applications. Before Nü Echo, he was thefounder and leader of Locus Dialog, a Montreal-based speechrecognition company with technology and products installedin over 1,000 customer sites in North America and Europe.

Zaydoon JawadiCoAssure, IncZaydoon Jawadi is CEO of CoAssure. Previously, he wasCEO, then chairman of CanDo.com, an Internet company.He was general manager of the networking business unit atXyratex International prior to holding the position of CEOof Zadian Technologies, providing data storage manufactur-ing systems. Jawadi holds a master's degree from ColumbiaUniversity.


Speaker Profiles

Speech Solutions

Information meeting in Sierra K room,

Wednesday, February 23rd12:00pm-2:00pm

Visit us at booth 301

Of course not.Just like all voice

boards aren’t the same. So don’t overlook the importance

of choosing the right technology andbusiness partner to make sure your voice and

speech applications sparkle. Recognize the Brooktroutdifference in our products, our technology, and our

partnership philosophy.

Brooktrout’s TR1000™ offers a broad range of platforms including analog,BRI, and T1/E1/PRI, all under a single API to simplify development, with software

that has been optimized for speech. With the TR1000 powering your application, you are free from the complexities of the telephone network—let Brooktrout handle the call

control and media processing details, so you don’t have to.

Our technology relationships with industry leaders such as ScanSoft, Nuance, and VoiceGenieprovide a choice of tools and technology so you can develop with ease and deploy with confidence.

What’s more, our innovative approach to partnership is focused on accelerating your time to market and helping you grow your business. Our one-of-a-kind developer partner program gives you access to

everything they need to get started on development, from free application consultation and lab time toresponsive and direct developer support also at no cost.

Visit us at www.brooktrout.com/diamond for more information or to download a white paper that explains “Why Telephony Boards Matter.”

©2005 Brooktrout Technology, Inc. All rights reserved.

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