2012Year in ReviewN a t i o n a l Apartment Association

L A N D M A R K S

NAA Boa rd o f D i re c t o r s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

F i nanc i a l S t a t emen t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Tr i l l i o n Do l l a r Apa r tmen t I ndus t r y . . . . . . . . . . . . . . . . . . . .4

Hous i ng and Mo ra l Suppo r t f o r Home l e s s . . . . . . . . .6

Homes F i t f o r He roes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Government A f fa i r s Ou t re ach . . . . . . . . . . . . . . . . . . . . . . . . .10

NAA Educa t i on I n s t i t u t e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Wor l dw ide N e two r k i n g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Awa rd W inne r s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

NAA Execu t i v e Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

NAA Ne two r k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

C o v e r : T h e W i l k i n s o n G r o u p ’s W o o d H o l l o w A p a r t m e n t s , M a r i e t t a , G a .

Year in Review

Contents

W hether to satisfy Americans’ economic or careersituations or to enable the opportunity to takeadvantage of its greater practicality, the benefits that

come with renting as a lifestyle choice are resonating even strongerthroughout the nation.

The National Apartment Association (NAA) continues to growwith this demand and meet the needs of its increasingly diversemembers and apartment communities.

The past year brought us continuing growth in student housingand military housing, a new spotlight on single-family rentalhomes, continued interest in entering the international apartmentarena and an unprecedented enthusiasm for “green” apartmentmanagement—or more appropriately, onsite energy conservationand efficiency.

Our products and services continue to expand and improve. Thisis seen in the record-setting attendance at NAA’s many industryconferences and expositions and the exploding participation in themost recognized lease in the country—the NAA Lease Program.

Education remains at our forefront, led by the EducationInstitute (NAAEI). In 2012, NAAEI saw a record number ofindustry professionals earn designations, participate in onlinelearning and log-in for topic-specific webinars. The CertifiedApartment Manager (CAM) designation embarked on a curriculumenhancement effort, realigning it again with the ever-changing,technology-based onsite property management environment of today.

Technology continues to drive innovation among thoseindustry partners who provide the services and support ourindustry professionals require. Through the many events providedby NAA and its more than 170 local and state apartmentassociations, members enjoyed the many valuable opportunitiesthey have to connect with each other and make new friends andimportant business relationships among peers.

Connections also are happening through our politicaloutreach, which has become louder and more powerful. NAA

support staff increased this year and we completed 2012 withrecord contributions to the NAAPAC and Better Government Fund. Thanks to your generosity, the industry’s voice is beingheard all over Washington, D.C., and throughout state and local government buildings.

But we all know that, most of all, the apartment industry is a people industry. We provide housing to one-third of this greatnation. Many of our members opened their hearts and homes to those in greatest need. Landmarks reports on some of theseamazing efforts, especially toward military veterans, the homelessand through NAA’s $75,000 contribution to assist SuperstormSandy recovery programs.

The 2012 Landmarks also celebrates the fantastic andmemorable year at NAA.

We hope you enjoy it.

NAA President and CEO Douglas S. Culkin, CAE (left) with 2012 NAA Chairman of the Board Jerry Wilkinson, CAPS, CCIM

2012

Douglas S. Culkin, CAEPresident and CEONational Apartment Association

Jerry Wilkinson, CAPS, CCIM2012 NAA Chairman of the BoardNational Apartment Association

The d emand a nd d e s i r e f o r a p a r tmen t l i v i n g a nd r e n t a l h o u s i n g h a s n e v e r b e en h i g h e r.

Brad Williams, CPMVice ChairmanLincoln Property

CompanyDallas, TX

Jerry Wilkinson, CAPS, CCIM

Chairman of the BoardThe Wilkinson Group Inc.

Atlanta, GA

Alexandra JackiwCAPS, CPM

Chairman-ElectMcKinley Inc.Ann Arbor, MI

Tom Beaton, CPMTreasurer

The Dolben CompanyBoston, MA

Mike GormanCAPS, CPM, CCIM

Immediate Past ChairmanRose Property Group

Indianapolis, IN

Marc RossSecretary

Bob Ross RealtySan Antonio, TX

Na t i ona l Apa r tmen t Assoc i a t i o n2 2012 L A N D M A R K S

NAA Board of Di rectors2012Regional Vice Presidents and Committee, Council and Task Force Chairs

Margette HepfnerNational SuppliersCouncil ChairmanApartment GuideCarrollton, TX

Bill WollingerCAPS, SHCM

NAAEI PresidentWinnResidentialBoston, MA

Patrick McCloudAssociation Executives

Council PresidentCentral Virginia

Apartment AssociationRichmond, VA

Frank Barefield, CPA,CFAAbbey Residential ServicesIndependent RentalOwners Committee

Tom Beaton, CPMThe Dolben CompanyBudget & Finance Committee

Mike BeirneThe Kamson CorporationRegion 2 VP

Malcolm BennettInternational Realty &InvestmentsRegion 10 VP

Gary BlumbergGuardian Equity Management LLCRegion 6 VP

Don BrunnerDenizen ManagementRegion 3 VP

Chris Burns, CAM,CAPSLincoln Property CompanyLease Advisory Committee

Cindy Clare, CPMKettler ManagementRegion 1 VPLegislative Committee

Mike ClarkAlpha-Barnes Real EstateServicesRegion 6 VP

Mike Clow, CPMGreystarRegion 7 VP

Victoria Cowart, CPMDarby Development CompanyNAAPAC

Douglas S. Culkin,CAENational Apartment AssociationPresident and CEO

Terry Danner, CPMRiverstone ResidentialGroup 2012 Conference Committee

Mark FogelmanFogelman ManagementGroupBoard Member-at-Large

Gloria FroererCentury 21 Gage FroererRegion 8 VP

Rex Gambrell, CPMGriffis Group ResidentialRegion 8 VP

Mike Gorman, CAPS,CPM, CCIMRose Property GroupNominating Committee

Rick Graf, CPMPinnacleInternational Task Force

Rick HenkenSchochet Associates Inc.Region 2 VP

David Hirsch, CAMECI Group Inc.Region 4 VP

Bret HolmesAdvanced ManagementGroupRegion 4 VP, Membership Vice Chairman

Mike HolmesEaslan ManagementRegion 4 VP, NationalIssues

Kellie Jackson, CAM,CPMMilestone ManagementNAA Leadership Lyceum

Christine Lee, CAMPremier Residential Management LLCRegion 5 VP

Jeff Lowry, CAPSMadera CompaniesRegion 6 VP

Greg LozinakWaterton Residential LLCCommunications Advisory Board

Ellen Maxime, NALP,CAMDelaney DevelopmentInc.Region 9 VP

John McDermott, Esq.National Apartment AssociationGeneral Counsel

Sam Merrick, CPM,CDPMLincoln Military HousingPrivatized MilitaryHousing Committee

Dan OltersdorfCampus AdvantageStudent Housing ViceChairman

Miles OrthCampus Apartments Inc.Student Housing Committee

Linda Page, CPM,ARMEdwin Raskin CompanyRegion 4 VP

Diana Pittro, ARMRMK ManagementRegion 3 VPNAAEI Vice President

Stephanie PuryearHelling, CAM, CAPSGreystarNAAEI Curriculum Development

Kathy Ratchford,CAM, CAPSUDR Inc.Region 9 VP

John Ridgway, CPMCeltic Realty Advisors LLCRegion 6 VP

Jessica Scully, CPMScully CompanyRegion 1 VPCommunicationsAdvisory Board Vice Chairman

Susan Sherfield, CPMMercy HousingNAAEI Apartment Careers

Julie SmithBozzuto ManagementCompanyBoard Member-at-Large

Rick Snyder, CPMR.A. Snyder PropertiesRegion 10 VP, Membership Committee

Lynne Sullivan, CAEIndiana Apartment AssociationNAAEI Program Administration

Robert Tinning, CPMChurchill ResidentialState and Local Issues

Susan TruesdaleWinthrop ManagementRegion 9 VP

Scott WilkersonGinkgo ResidentialRegion 4 VPGreen Task Force

Gary Wilson, CAMAR Wilson RealtorsRegion 5 VP

Kevin WolfgangEvergreen ApartmentGroupRegion 1 VP

Bill Wollinger, CAPS,SHCMWinnResidentialAffordable HousingCommittee

2012 L A N D M A R K S 3Na t i ona l Apa r tmen t Assoc i a t i o n

*Consolidated Statements of Financial

Position Year Ended Dec. 31, 2011

ASSETSCurrent AssetsCash and cash equivalents $312,549Accounts and contributions receivable, net of allowance for doubtful accounts of $36,840 558,562

Prepaid expenses 655,670Inventory 37,647Total Current Assets 1,564,428

Non-Current AssetsInvestments 15,449,679Property and Equipments, net of accumulated depreciation of $768,833 $260,615

Deposits 78,667Deferred Compensation Investment 36,849Total Non-Current Assets 15,390,238

Total Assets $17,390,238

LIABILITIES AND NET ASSETSCurrent LiabilitiesAccounts Payable and Accrued Expenses $1,542,472Deferred Revenue 3,640,710Total Current Liabilities 5,183,182

Long-Term LiabilitiesDeferred Lease Obligations $287,129Deferred Compensation Liability 36,849Total Liabilities 5,507,160

Net AssetsUnrestricted $10,377,024Temporary restricted 354,146Permanently restricted 1,151,908Total Net Assets 11,883,078

Total Liabilities and Net Assets $17,390,238*Includes NAA and NAAEI

*Consolidated Statements of Activities

Year Ended Dec. 31, 2011

Revenue and Other SupportMeetings & Expositions 6,598,957Membership $4,008,759National Lease Program 3,099,961Communications 1,912,799Education 1,717,545Administrative Income 222,115Contributions 171,834Government Affairs 71,901Net Assets Released fromRestrictions 83,455

Total Revenueand Support $17,887,326

ExpensesProgram ServicesMeetings & Expositions 3,728,983National Lease Program 2,285,311Government Affairs 2,020,894Communications 1,961,106Education 1,672,796Membership $835,006General Administrative 4,113,030Fundraising 37,054Total Expenses $16,654,180

Change in UnrestrictedNet Assets $1,233,146

Temporarily Restricted Net AssetsContributions $84,742Investment Income 67,969Net Assets Released from Restrictions (83,455)

Change in Temporarily Restricted Net Assets $69,256Change in Net Assets $1,302,402

Net AssetsBeginning of Year $10,580,676End of Year $11,883,078

NAA F inanc ia l Statement

NAA’s Political Action Committee(NAAPAC) met and exceeded itsgoal of $350,000 by raising

$364,000 in NAAPAC contributions and metits Better Government Fund (BGF) goal of$150,000. This is the second consecutive yearthat NAAPAC has exceeded its goal and marksthe first time ever that the BGF goal was met.Momentum is building as we continue tostrengthen the industry’s political capital.

NAAPAC’s Record Year

Popularity of the NAA National LeaseProgram continues to soar. Presently,more than 15,000 communities

are using the lease and a new lease formis being generated every second duringregular business hours. Currently, it isoffered in 44 states as well as the Districtof Columbia. The new NAA StudentHousing Lease is available in 21 states.

NAA sold a record 47 million leaseclicks in 2012, breaking the record of 39million (2011). Now available with theNAA National Lease is electronic signature.E-signature enables residents to executebinding rental agreements and other formselectronically.

National Lease Program

Na t i ona l Apa r tmen t Assoc i a t i o n4 2012 L A N D M A R K S

T hrough economic highs and lows, the contributions ofmultifamily rental housing to national, state and localeconomies have remained a positive, lasting power.

Stephen S. Fuller, Ph.D., a university professor and Director of the Center for Regional Analysis at George Mason University,completed research to quantify apartments’ important andsustained economic contributions. Results are featured in “TheTrillion Dollar Apartment Industry,” a report published by NAAand the National Multi Housing Council.

Dr. Fuller’s research utilizes a number of government sources,including the U.S. Bureau of Economic Analysis, U.S. Bureau of Labor Statistics and U.S. Census Bureau. Additional data wereprovided by NAA’s Survey of Income and Expenses in RentalApartment Communities. For this report, apartments are defined as residential units in buildings with five or more units.

To put the industry’s contribution to the national economy in perspective, apartments and the people who live in themcontribute, on average, more than $3 billion a day to the economy.

While apartment resident spending activity by far was thelargest contributor to apartments’ economic impact, operating,maintaining and improving the nation’s apartment stock also was a significant factor.

In 2011 alone, the industry spent $67.9 billion to operate,maintain and improve apartments. Apartment operations spendingdirectly supported local employment and business activities acrossfour main categories: building services, including materials andlabor costs (42.8 percent); management (27.4 percent); utilities(15.5 percent); and repairs and maintenance (14.3 percent).When the indirect effects of that spending are included, operating,maintaining and improving the nation’s existing apartment stockhad a total economic contribution of $182.6 billion.

Apartment operations spending also created $56.8 billion inpersonal earnings and supported a total of 2.3 million jobs.Apartment firms directly employed workers in 686,000 onsitepositions such as property managers, leasing agents andmaintenance workers. Apartment operations also indirectly supportednearly 1.7 million more jobs from companies providing goods andservices to apartment firms, as well as the people they employ.

Apartment Industry Impact: By the Numbers

•Compared with the economic activity generated by new apartment construction, ongoing apartment operations generated four times the dollars for the economy and supported seven times the jobs.

•Operating 100 apartment homes generates $352,000 in direct spending and supports 8.5 jobs in operations.

•The total impact of just one of the nation’s 17.1 million occupied apartments contributes, on average, $64,327 to the national economy annually.

T r i l l i o n D o l l a r Desp i t e t h e wo r s t e c onomy i n a g e ne r a t i o n , t h e c omb i n ed s p end i n g b y t h e a p a r tmen t i n d u s t r y a n d i t s r e s i d e n t s g e ne r a t e d $ 1 . 1 t r i l l i o n t o t h e n a t i o n a l e c onomy a nd s u ppo r t e d 2 5 . 4 m i l l i o n j o b s i n 2 011 .

2012

Boosting Goods and Services, ConstructionApartment residents spent $421.5 billion on goods and services.

Spent mostly in the local economy, this strengthened metro areas andstate economies and supported job growth. As that spending cycledthrough the economy, it spurred additional spending for a total of$885.2 billion to the national GDP, with an estimated $648.8 billionspent locally. As the number of renters and renter householdscontinues to grow —as many as 7 million new renter householdscould be created this decade—America’s apartment residents willbecome an even more important player in economic development.

Apartment construction has made a significant contribution to the economy even at the below-normal construction levels over thepast several years. During 2011, the industry spent $14.8 billion onnew apartment construction, generating a total of $42.5 billion to thenational economy, adding $12.7 billion in personal earnings andsupporting nearly 324,000 jobs. Nearly two-thirds of those jobs weredirectly supported by apartment construction. As construction activitybegins to catch up to demand, the apartment industry will make evengreater contributions to the U.S. economy.

“As construction rebounds and the number of Americansdemanding apartments continues to grow, many states and metroareas will experience significant economic benefits from expandingmarkets for apartments. As a result, policymakers, communityleaders and other industry stakeholders must educate themselves andtheir peers on the value of the apartment industry to their localities,”says Dr. Fuller. “To undervalue the contributions of the people whobuild, work and live in apartments is to ignore the opportunity forsignificant growth that will fuel their future economic growth.”

New Industry Website Promotes ApartmentsIn conjunction with the release of “The Trillion Dollar

Apartment Industry,” NAA and NMHC have created a new websiteto promote the industry: www.WeAreApartments.org. The sitefeatures an interactive map that allows you to view the economicimpact of apartments in all 50 states plus the 12 metro areas in the report: Atlanta, Boston, Chicago, Dallas, Denver, Houston,Los Angeles, Miami, New York City, Philadelphia, Seattle andWashington, D.C.

A p a r t m e n t I n d u s t r y

2012 L A N D M A R K S 5Na t i ona l Apa r tmen t Assoc i a t i o n

H o u s i n g a n d M o r a l Apa r tmen t managemen t c ompan i e s i n t r o du ced p ro g r ams t o h e l p f am i l i e s who a re t empo r a r i l y h ome l e s s t h ro u gh n o f a u l t o f t h e i r own .

2012

Na t i ona l Apa r tmen t Assoc i a t i o n6 2012 L A N D M A R K S

P ersistent unemployment, poverty and household incomestruggles of the past five years have left record numbers of Americans homeless and financially challenged.

Losing a job, losing a parent or losing a home to a fire alsohave created tough circumstances for many. By offeringdiscounted or free rent while the parents work with case managersto get back on their feet financially, apartment owners are helpingmany make a positive transition.

Concord Management Limited, based in Maitland, Fla., beganthe “New Moves” program in 2011 through the non-profitorganization Southern Affordable Services Inc. and focused onfamilies in Central Florida. In 2012, the program spreadnationally and placed its 100th family.

“People don’t understand the magnitude of this situation,” saysEd Wood, President of Concord Management Limited. “This crisisis in our backyard.”

Wood says his company felt compelled to act after learning of the astonishing number of homeless children in Florida—a staggering 30 percent in some elementary schools.

It’s a hand up, not a handout—and for families experiencinghomelessness for the first time, it means everything.

“Many working-class Americans are one or two paychecks awayfrom being in this very situation,” says Lori Trainer, CAPS, CAM,Vice President of Public Relations (left) for the program. “[Ed]decided he was tired of just writing checks to charities—he wantedto be of real service.”

Says Molene George, mother of one family in the program, “Nobodyknows what it feels like to be homeless unless you’re in that situation.It humbles you. You just need someone to give you a chance.”

Fortunately, Concord and others did just that.

“You j u s t need someoneto g i v e you a chance . ”

S u p p o r t f o r H o m e l e s s

Homes F i t For HeroesAn NAA membe r l e a d s a n e f f o r t t o p ro v i d e f r e e , f u r n i s h ed a p a r tmen t l i v i ng f o r recove r i ng m i l i t a r y ve te rans and t he i r f am i l i e s a t commun i t i e sn e a r m i l i t a r y h o s p i t a l s .

2012

Na t i ona l Apa r tmen t Assoc i a t i o n8 2012 L A N D M A R K S

Dealing with serious medical conditions and long,challenging recovery and rehabilitation leaves familieslittle time to worry about housing.

One NAA member company created Homes Fit For Heroes, a 501(c)3 charity established by Sam Raia, Managing Director of the New Jersey-based apartment firm Raia Properties. It giveswounded U.S. Special Operations soldiers and their families aplace to live so they aren’t stuck back at home or in a nearby hotelduring the soldier’s rehabilitation.

Raia says the program’s purpose is to go above and beyondwhat is provided by the government and treat servicemen andwomen with the respect and honor they deserve.

“I didn’t have the resources to build them houses, but our firm could do the next best thing,” Raia says.

Although there is no set limit on a military service member’slength of stay, depending on the severity of the their injuries, he or she could receive free rent and utilities for a few months to more than a year and a half after being discharged from the hospital.

The apartments come fully furnished thanks to donations from furniture and appliance suppliers. Homes Fit For Heroescovers soft goods, such as pots and pans, plates and linens.

“We set aside one or two

apartments in each of our

communities for wounded

veterans who are rehabilitating

in hospitals that are hundreds

or thousands of miles away from home.”

Sam Raia, Raia Properties

Advocacy in Al l Forms Here is a look at some of the key issues in 2012 where NAA and NMHC delivered

significant legislative, regulatory and judicial successes.

2012

NAA/NMHC Federal AccomplishmentsFlood Insurance Program Extended Five YearsIn coalition with real estate and insurance interests, legislationwas secured that reformed and reauthorized the National FloodInsurance Program, which is the primary source of insurancecoverage for flood damage to apartment owners.

Tax Hike on S Corporations DefeatedPart of a broad-based coalition, NAA/NMHC urged the Senate todefeat legislation that would have forced certain S corporationowners who provide professional services, including real estatefirms offering investment advice or management, to remit payrolltaxes on all earnings instead of only on wages distributed.

FHA Mortgage Insurance Processing ImprovedWorking with the Federal Housing Administration (FHA), improvedprocessing for apartment owners and developers seeking mortgagerefinancing and construction loans insured by FHA was achieved.These efforts resulted in the backlog of FHA multifamily mortgageapplications being reduced in 2012 by 80 percent, and delegationof authority to field offices was expanded nationwide.

Compliance Extension on Pool Drains and Lifts SecuredActing in response to comments from NAA/NMHC and otherindustry groups, the Consumer Product Safety Commission

(CPSC) extended by one year (to May 23, 2013) the deadline forpool owners/operators to comply with regulations dealing with“unblockable” pool drain covers. Additionally, the Departmentof Justice (DOJ) delayed until Jan. 31, 2013, new accessibilityrules for swimming pools in public accommodations “open to the public.”

Energy Efficiency and ‘Green’ Mandates StifledNAA/NMHC held back onerous federal building efficiency mandates while working with an industry coalition on legislationincentivizing property owners to improve building energyperformance. Incentives included an enhancement of existingenergy-efficiency tax incentives, a new incentive for buildingretrofits and a retrofit loan program.

Building Codes’ Cost-Hike Proposals AvoidedCollaborating with other industry groups, NAA/NMHC scoredsignificant victories in developing the next edition of the InternationalBuilding Code, and defeated a number of onerous and costly proposalsin the key areas of fire safety and accessibility. Additionally,changes to the first model building code for green building,including an exemption for low-rise multifamily buildings and a provision establishing the industry-supported National GreenBuilding Standard as an alternative compliance option forapartment buildings, was secured.

“The Legislative Action Center has been a greatasset. We used the service several times to alertmembers about pending bills and ask them to takeaction. The ease of setting up the email alert, coupledwith the simple options for members to contactlegislators, makes the service a win-win!”

Molly Kirkland, Director of Public Affairs San Diego County Apartment Association

Na t i ona l Apa r tmen t Assoc i a t i o n10 2012 L A N D M A R K S

In 2012, NAA Government Affairs expanded the use of the Legislative Action Center, ourfree service to NAA affiliate members. One of the best resources that can be provided to a member organization is an effectivegrassroots program.

The Legislative Action Center helps to alert members to mobilize on pressing statelegislation. A number of NAA affiliates have taken advantage of this service with manypositive results.

Property Operations’ Blame for Bed Bugs ReflectedHUD withdrew a controversial Housing Notice regarding managementpractices to address bed bug infestations on multifamily properties.HUD subsequently issued a second notice that reflected many ofthe techniques recognized by property managers as essential tominimizing the spread of bed bugs, including the ability of onsitestaff to perform critically important inspections to identify signs of bed bug activity.

Labor Regulations for Business SquashedNational Labor Relations Board (NLRB) rules that would imposean onerous burden on the apartment industry were blocked. Forexample, the “ambush election rule,” aimed to accelerate theunion election process, depriving employers of sufficient time

to communicate with employees and limiting the opportunity forhearings and resolution of threshold issues until after an electionhas occurred, was stopped. And, NLRB’s “poster rule,” whichsought to require most employers to display union organizinginformation in the workplace, was denied.

Employee Criminal Background Screening RefrainedThe Equal Employment Opportunity Commission (EEOC) wasurged to refrain from limiting an employer’s ability to conductneutrally applied, job-related criminal background checks consistentwith business necessity, highlighting the apartment industry’s needto ensure staff and resident safety. In April, the EEOC updated itsapproach to the issue, but the Commission did not impose newoutright restrictions as some anticipated.

De l i v e r s Pos i t i v e Resu l t s

2012 L A N D M A R K S 11Na t i ona l Apa r tmen t Assoc i a t i o n

NAA Research Makes Policy Case for Apartment IndustryNAA assisted state and local apartment associations with research and applicable stateand local laws and ordinance information for approximately 80 topic requests in 2012.

This information helped their members make their case when advancing complex, distinct policy initiatives at the state

and local levels of government. Examples include:

•RUBS and submetering•Building energy-efficiency programs •Mold remediation•Smoking bans •Bed bugs legislation•Residents’ criminal history reports•Traffic signage compliance•Local rental permits and permit fees•Lead-paint liability insurance•Carbon monoxide detector policies•Tenant record-keeping rules and laws•“Now Leasing” signs and banners•State climate zone cost data•Late fee statutes

•Sprinkler retrofits and building codes•Substituted service of process procedure•Beekeeping in multifamily rental housing•Residents’ right to openly carry firearms•Demographic trends•Rent control regulations•Bicycle parking regulations•Off-campus student housing parking•Animal rental deposits and companion animals•Licensing requirements•Emergency response systems/relocation•Source of income as a protected class•Early lease termination•Domestic violence

Na t i ona l Apa r tmen t Assoc i a t i o n12 2012 L A N D M A R K S

NAAEI Creates a New NAA’s Educa t i on I n s t i t u t e (NAAE I ) de l i v e red unp receden ted pe r f o rmancet owa rd p romo t i n g a p a r tmen t i n d u s t r y c a re e r s i n 2 012 .

2012

NAAEI’s partnerships with academic institutions rangingfrom four-year degree programs to community collegesto technical schools led to the training of interested

persons from all backgrounds. These programs assisted militaryveterans and recent immigrants to the United States, amongothers, so that they may confidently enter our industry’s workforce.

By promoting apartment industry careers at job fairs, throughsocial media and by connecting with employers and employment-seeking groups, NAAEI is helping to deliver the next generation ofonsite staff.

Its designation programs in management, leasing andmaintenance, as well as targeted courses that focus on affordablehousing, independent rental owners, “green-based” propertymanagement and our industry’s supplier-partners, have created a positive impact on the industry's current nationwideemployment challenge.

Both those currently employed in the apartment industrylooking to advance and others who are looking to start newcareers are taking the right step by participating in NAAEIprofessional development programs.

P i pe l i n e o f Sk i l l ed Ta l en t

2012 L A N D M A R K S 13Na t i ona l Apa r tmen t Assoc i a t i o n

NAA O f f e red a Wor ld 2012

of Network ing Opportuni ty

From Washington, D.C., to Boston to Germany, NAA members enjoy valuable networking opportunities, great entertainment and the chance to create and build on strong business relationships.

Na t i ona l Apa r tmen t Assoc i a t i o n16 2012 L A N D M A R K S

Awards , Recogn i t i on Gab l e s R e s i d en t i a l ’s e c o - f r i e n d l y G ab l e s P a r k P l a z a i s t h e 2 012 NAA PARAGON Commun i t y o f t h e Ye a r.

2012

L iving made easy is one of the reasons why so many residents love Gables Park Plaza in Austin, Texas. This LEED Silver-certified community promotes happy and healthylifestyles with each of its 290 apartments including a mix of eco-friendly features and

modern amenities. Conceptualized nearly a decade ago and finalized in 2010, Gables ParkPlaza was designed to embrace, protect and blend in with both its natural and architecturalsurroundings.

Sue Ansel, President and Chief Executive Officer of Gables Residential, says the company’scommitment to sustainability is a core and fundamental part of its development and operations activities.

“Sustainability is an important focus for every project that Gables owns and manages,” shesays. “The residents of Austin in general are also environmentally conscious. The opportunity todevelop Gables Park Plaza (below) provided us with an opportunity to match the interests of both groups and expand our creative sustainable concepts in a market where they would be most welcomed and appreciated.”

2012 L A N D M A R K S 17Na t i ona l Apa r tmen t Assoc i a t i o n

a n d N a t i o n a l C h amp i o n

Curb appeal is a critical component to any successfulapartment community. NAA’s units Magazine invitedits membership to submit its best curb appeal image

and thoughts on how they optimize outward appearances.“At Verona at the Reserve, we know that appearance is

everything,” says Monica Fife, CAPS, Regional Director ofManagement, Martin Fein Interests. “Our strategy is to ‘wow’the customer from the very first moment they see us, andmaintain that feeling from then on.

“Our community takes your breath away with the very firstlook. Our curb appeal sets the tone for everything residentswill find inside. It beckons you in, piques your interest and makes you feel welcome. It creates excitement for the possibilities, and shows promise of all that we have to offer.”

NAA un i t s Curb Appea l Con tes t—Bes t I n C l a s sMa r t i n F e i n I n t e r e s t s ’ Ve ro n a a t t h e R e s e r v e , Hou s t o n

2011 Ma in t enance Man i a ® Na t i ona l Champ ion De fends T i t l eJ o s e To r r e b l a n c a , Va n Roo y P ro p e r t i e s , W i n s 2 0 1 2 Ch amp i o n s h i p

Jose Torreblanca of Indianapolis-based Van RooyProperties defended his 2011 title, winning the sixthannual Maintenance Mania® National Championship.

Earning an overall final time of 1:44.3 minutes,Torreblanca (right) was one of 20 participants who qualifiedfrom a pool of more than 3,000 competitors to represent the country’s most skilled maintenance technicians. Thecompetitors performed seven service request-based challengesin front of an energized crowd, capping off the competition—offered by NAA and Presenting Sponsor HD Supply FacilitiesMaintenance (HDS)—with a Pinewood Derby-style car race.

“This is what we do every day—it’s just fun for me,” said Torreblanca, who took home a Maintenance Mania®

Championship cup and jacket. “I love what I do.”

Na t i ona l Apa r tmen t Assoc i a t i o n18 2012 L A N D M A R K S

World Class Speakers, Pane l s l ead re l evan t d i scuss ions as the mu l t i f am i l y hous ing i ndus t r y ’st op p ro f e ss i ona l s come t oge the r t o l e a rn and sha re b i g i deas .

2012

2012 L A N D M A R K S 19Na t i ona l Apa r tmen t Assoc i a t i o n

Some 50 key executives from the apartment industry’sleading owner and management groups convened for the 3rd Annual NAA Executive Forum, held in Boston, in

conjunction with the 2012 NAA Education Conference & Exposition.Conference General Session speaker Tom Brokaw was a featured

guest. The group also was treated to political analysis by Universityof Virginia’s Larry Sabato, Professor of Politics and Director of itsCenter for Politics. Also featured was CEL & Associates’ Chris Lee,who shared insight about management trends for the industryboth today and in the future.

Wo r l d C l a s s E xecu t i v e s

NAA Executive Forum participants stand with Tom Brokaw (below). Attendees enjoy top speakers at NAA’s national conferences (opposite page).

Na t i ona l Apa r tmen t Assoc i a t i o n20 2012 L A N D M A R K S

T h e N A A N e t w o r k 2012Alabama• Alabama Apt. Association

205/533-1644• Apt. Association

of North Alabama256/539-2998

• Greater BirminghamApt. Association205/533-1644

• Mobile Bay Area Apt. Association251/776-4882

• River Region Apt. Assn.334/450-1455

Arizona• Arizona Multihousing

Association602/296-6200

Arkansas• Arkansas Apt. Association

501/664-8300• Arkansas Multi-Family

Housing Association501/664-8300

• Northwest Arkansas Apt. Association479/387-1487

California• Apt. Association,

California Southern Cities562/426-8341

• Apt. Association of Greater Los Angeles213/384-4131

• Apt. Association of Orange County714/245-9500

• East Bay Rental Housing Association 510/893-9873

• Nor Cal Rental Property Association Inc.209/476-0320

• North Valley PropertyOwners Association530/345-1321

• San Diego County Apt. Association858/278-8070

• Santa Barbara Rental Property Association, Inc.805/687-7007

Colorado• Apt. Association

of Metro Denver303/329-3300

• Apt. Association of Southern Colorado719/264-9195

• Northern Colorado Rental Housing Association970/484-7754

• Colorado Apt. Association303/329-3357

• Weld County Apt. Association970/395-0025

Connecticut• Connecticut Apt. Association

860/722-9922

Delaware• Delaware Apt. Association

888/963-8986

District of Columbia• Apt. and Office Building

Association202/296-3390

Florida• Apt. Association

of Greater Orlando407/644-0539

• Bay Area Apt. Association813/882-0222

• Bay County Multi-Housing Association850/236-9599

• Capital City Apt. Association229/221-4735

• Emerald Coast Apt. Association of NW Florida850/384-9593

• First Coast Apt. Association904/292-1345

• Florida Apt. Association407/960-2910

• North Central Florida Apt. Association352/333-0333

• South East Florida Apt. Association561/447-0696

• Southwest Florida Apt. Association239/298-3028

• Sun Coast Apt. Association866/599-3037

• Tri-City Apt. Association800/276-1927

Georgia• Apt. Association

of Greater Augusta706/814-6537

• Athens Apt. Association706/549-0098

• Atlanta Apt. Association770/518-4248

• Columbus Apt. Association706/568-9990

• Georgia Apt. Association770/518-4248

• Mid Georgia Apt. Association478/994-8774

• Savannah Apt. Association912/920-3207

Idaho• Idaho Rental Owners

and Managers Association 208/336-9449

Illinois• Chicagoland Apt. Association

312/207-1890• Illinois Apt. Association

847/678-5717

Indiana• Apt. Association

of Fort Wayne/NorthernIndiana260/482-2916

• Apt. Owners and Managers Association of Terre Haute812/232-5083

• Apt. Association of Southern Indiana 812/473-0917

• Indiana Apt. Association 317/816-8900

• North Central Indiana Regional Apt. Council317/816-8900

• Northern Indiana Apt. Council800/688-6236

• South East IndianaRegional Apt. Council317/816-8900

• Tippecanoe Apt. Association765/746-2525

Iowa• Central Iowa Apt. Alliance

515/401-0995

Kansas• Apt. Association

of Greater Wichita316/682-3508

• Apt. Association of Kansas City913/248-0355

• Apt. Council of Topeka785/273-1392

• Kansas Apt. Association785/682-3508

Kentucky• Greater Cincinnati Northern

Kentucky Apt. Association513/407-8612

• Greater Lexington Apt. Association859/278-6540

• Kentucky Apt. Association 502/426-6140

• Louisville Apt. Association502/426-6140

Louisiana• Acadiana Apt. Association

337/993-3354• Apt. Association

of Greater New Orleans504/888-2492

• Apt. Association of Louisiana337/237-3773

• Baton Rouge Apt. Association225/923-2808

• Houma-Thibodaux Apt. Association985/879-2272

• Northeast Louisiana Apt. Association318/336-9266

• Shreveport-Bossier Apt. Association318/746-0000

• Southwest Louisiana Apt. Association337/304-0235

Maine• Maine Apt. Association

207/553-7777

Maryland• Maryland Multi-Housing

Association 410/825-6868

• Apt. and Office Building Association202/296-3390

Massachusetts• Rental Housing Association

of The Greater Boston Real Estate Board 617/399-7849

Michigan• Detroit Metropolitan

Apt. Association248/594-9803

• Property Management Association of Michigan616/531-5243

• Property Management Association of Mid-Michigan517/281-0815

• Property Management Association of West Michigan616/531-5243

• Washtenaw Area Apt. Association734/663-1200

Mississippi• Mississippi Apt. Association

703/797-0624

Missouri• Apt. Association

of Kansas City913/248-0355

• Columbia Apt. Association573/875-8955

• Mid Missouri Rental Properties Association573/893-3755

• Mid-Missouri Apt. Association573/635-0613

• Missouri Apt. Association888/859-5192

• St. Louis Apt. Association314/205-8844

2012 L A N D M A R K S 21Na t i ona l Apa r tmen t Assoc i a t i o n

A f f i l i a t e D i r e c t o r y L i s t• Southwest Missouri Rental

Housing Association417/781-3337

• Greater Springfield Apt. and Housing Association417/883-4942

Nebraska• Apt. Association of Greater

Omaha and Lincoln402/333-5331

Nevada• Nevada State Apt. Association

702/436-7662

New Hampshire• Apt. Association

of New Hampshire603/888-4428

New Jersey• New Jersey Apt. Association

732/992-0600

New Mexico• Apt. Association

of New Mexico505/822-1114

New York• New York Capital Region

Apt. Association518/456-0927

North Carolina• Apt. Association

of North Carolina704/334-9511

• Apt. Association of Western North Carolina828/214-5226

• Cumberland County Apt. Association 919/368-5748

• Greater Charlotte Apt. Association 704/334-9511

• Greenville Area Property Managers Association252/752-8900

• Piedmont Triad Apt. Association336/294-4428

• Triangle Apt. Association919/782-1165

• Wilmington Apt. Association909/254-4645

North Dakota• Bismarck-Mandan

Apt. Association701/255-7396

• Greater Red River Apt. Association218/233-6245

• North Dakota Apt. Association800/990-6322

Ohio• Columbus Apt. Association

614/488-2115• Greater Cincinnati Northern

Kentucky Apt. Association513/407-8612

• Greater Dayton Apt. Association937/293-1170

Oklahoma• Apt. Association

of Central Oklahoma405/606-2226

• Oklahoma Multi Housing Association405/606-2226

• Stillwater Apt. Association405/377-2787

• Tulsa Apt. Association918/747-6217

Pennsylvania• Apt. Association

of Central Pennsylvania717/730-0409

• Apt. Association of Greater Philadelphia610/664-1800

• Western Pennsylvania Apt. Association412/288-9780

• Pennsylvania Apt. Association610/664-1800

Rhode Island• Rhode Island Apt.

Association401/728-4000

South Carolina• Apt. Association

of Greater Columbia803/252-5032

• Beaufort County Apt. Association843/290-6463

• Charleston Apt. Association843/722-7585

• Myrtle Beach Apt. Association843/236-5735

• South Carolina Apt. Association803/252-1087

• Upper State Apt. Association864/242-0200

South Dakota• Black Hills Area

Multi-Housing Association605/394-3310

• South Dakota Multi-Housing Association605/336-7756

Tennessee• Apt. Association

of Greater Knoxville865/588-8961

• Apt. Association of Greater Memphis901/685-9108

• Chattanooga Apt. Association423/876-8121

• Greater Nashville Apt. Association615/365-3047

• Tennessee Apt. Association615/365-3047

• Tri-City Apt. Association423/928-5683

Texas• Apt. Association

of Central Texas254/939-5655

• Apt. Association of Greater Dallas972/385-9091

• Apt. Association of South East Texas409/899-4455

• Apt. Association of Tarrant County817/284-1121

• Apt. Association of the Panhandle806/355-6391

• Austin Apt. Association512/323-0990

• Big Country Apt. Association325/695-7431

• Bryan-College Station Apt. Association979/260-9842

• Corpus Christi Apt. Association361/852-2787

• Corsicana Apt. Association903/874-7165

• El Paso Apt. Association915/598-0800

• Galveston County Apt. Association409/762-8339

• Greater Longview Apt. Association903/759-3966

• Heart of Texas Apt. Association254/776-5451

• Houston Apt. Association713/595-0300

• Lubbock Apt. Association806/794-2037

• North Texas Rental Properties Association940/322-7667

• Permian Basin Apt. Association432/563-1278

• Piney Woods Apt. Association936/569-6690

• Rio Grande ValleyApt. Association956/428-5072

• San Angelo Apt. Association 325/942-1332

• San Antonio Apt. Association210/692-7797

• Texarkana Apt. Association903/223-0217

• Texas Apt. Association512/479-6252

• Tyler Apt. Association903/594-8864

• Victoria Apt. Association361/572-4686

Utah• Utah Apt. Association

801/487-5619

Virginia• Apartment and Office

Building Association (AOBA)202/296-3390

• Blue Ridge Apt. Council434/971-8000

• Central Virginia Apt. Association804/756-8262

• New River Valley Apt. Council540/552-8340

• Roanoke Valley Apt. Association540/989-5556

• Shenandoah Valley Apt. Association540/432-5525

• Valley Landlords Association540/941-3588

• Virginia Apt. and Management Association804/756-8262

Washington• Washington Multi-Family

Housing Association425/656-9077

Wisconsin• Apt. Owners and Managers

Association of Milwaukee414/278-7557

• Central Wisconsin Apt. Association715/345-1897

• Wausau Area Apt. Association715/581-0160

Canada• Investment Property

Owners Assn. of Nova Scotia902/425-3572

About NAAThe National Apartment Association (NAA) is America's leading advocate for quality rental housing. NAA's mission is to serve the interests of multifamily housing owners, managers, developers and suppliers and maintain a high levelof professionalism in the multifamily housing industry to better serve the rental housing needs of the public.

NAA is a federation of more than 170 state and local affiliates, comprised of over 60,000 multifamily housing companiesrepresenting more than 6.7 million apartment homes throughout the United States and Canada. Members in goodstanding of any affiliated association are automatically considered members of NAA and entitled to NAA benefits.

Our members represent all facets of the multifamily housing industry: apartment owners, management executives,developers, builders, investors, property managers, leasing consultants, maintenance personnel, suppliers and relatedbusiness professionals throughout the United States and Canada.

NAA provides a wealth of information through advocacy, research, technology, education and strategic partnerships.Through a joint legislative alliance with the National Multi Housing Council, NAA protects and represents ourmembers' interests with regard to legislative and regulatory issues at the federal government level. NAA monitorslegislation and regulations in all 50 states and shares that information with your local and state affiliate staff.

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