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Three Models for understanding interpersonalrelationships and interpersonal communication are:

1. Exchange Theory

2. Johari Window3. Transactional Analysis

Each of these models helps in our understanding theunderlying relationships upon which interpersonalcommunication is based

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Interpersonal relationships serve as the framework within which interpersonal communication occurs.

If we are to fully understand a communication event betweentwo people, we must know the relationship of these peopleExchange theory provides a conceptual framework by considering what is being exchanged in i.p. relationsI.P. Motives depend on the reward value gained from therelationshipIndividuals involved in a relationship need to feel that eachis contributing equally, that is, the rewards are equal towhat is given

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Interpersonal acts are seen as commodities to beexchangedCommodities include information, expertise, status,

money and loveCheck pp.135 for a graphical presentation of thecommodities to be exchanged

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Joe Luft and Harrington Ingham developed the Johari Window Model (1961)

Helps in focusing on the information flow between twopeople

You are not aware of everything about yourself You learn more about yourself all the timeOthers with whom you have a relationships do not have

full knowledge of you either Johari Window is a model for examining those areas of a

person which are known and those areas which are notknown to the person and others

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Transactional Analysis (TA) provides a useful frameworkfor focusing attention on how exchanges take place

Eric Berne suggests that there are 3 basic ways thatindividuals use to relate to others

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Proposed by Dr. EricBerne in mid 1960sin his book GamesPeople Play

Popularized by Thomas A. Harris,author of the book I'm OK - You're OK , and Muriel James,author of Born toWin.

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When two people interact with each other they engagein social transactions in which one person responds tothe another.

Study of such social transactions is known asTransactional Analysis.

It is used to study and analyze interpersonalcommunication

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Complementary Transaction9 Ashok Karri, Gitam Institute of Management

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Crossed/ Blocked Transaction

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Ulterior Transaction

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Verbal or non verbalPositive or negative

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Improves interpersonal communicationSimple to learn

Applicable in MotivationHelps in Organizational DevelopmentCan be used at home as well as in office

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TA suggests how people interact in exchangesThey may use the Parent ego state in communication,indicating a parental attitude toward the person

They may adopt a Child ego state in interacting,indicating a childlike attitude (rebellious, conforming,dependent or insecure)Finally, they may communicate in the Adult ego state,

suggesting a problem-solving approach to reality

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Draw a Johari Window that you believe represents you inrelationship to other members of your class.

Now draw a Johari Window that represents you inrelationship to a person who is close to you

From these windows answer the following questions:1. Are you an open person?2. Are you a listening person?3. Can others feel confidant that they really know you?4. Do you place great emphasis upon knowing the

feelings and thoughts of others?

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