JOB DESCRIPTION

Job title:

Reporting to:

Department/School:

Scope:

Checks:

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Child Protection Officer/Designated Safeguarding Lead or to the Head or indeed to the Regional CEO so that a referral can be made accordingly to the relevant third party services.

Date March 2018

Enquiries Officer

Head of Admissions

North Bridge House School

DBS, overseas checks and employer references

Working With Us

An Inspiring World of Education - that is the Cognita way. As an international organisation with a high performing culture and inspirational learning at our core, we can offer you first-class career opportunities with a global dimension. All our colleagues receive ongoing investment in their professional development. You will join be joining a top independent school and a global network of colleagues across a diverse yet connected family of schools in Europe, Latin America and Asia. We'd love to tell you more about how this could benefit your career.

Launched in 2004, Cognita is an extraordinary family of schools joining forces in an inspiring world of education with one common purpose: building self-belief and empowering individuals to succeed.

With some 70 schools internationally we employ 5,000 teaching and support staff in the care and education of more than 35,000 students. Together, our schools provide a uniquely global education that goes beyond grades to develop all-round academic excellence – equipping young people with the confidence and resourcefulness that prepares them to grow, thrive and find their success in a fast-changing world. If you want to take your career further, we want to support you in achieving that goal within Cognita. www.cognita.com

The Opportunity

North Bridge House is a family of five independent co-educational day schools in North London.Founded in 1939, North Bridge House offers an independent, mixed ability co-education, challenging and inspiring girls and boys throughout every stage of their school career. Across five North London school sites, we successfully prepare happy pupils for every milestone, with specialist expertise at each school stage – from the important early years through to the challenging teenage ones. All staff members across the North Bridge House group are dedicated to our three brand pillars: 1. Knowing the individual, 2. Fostering academic excellence, 3. Cultivating character and promoting wellbeing.

The primary aims of the role are to act as the first point of contact to new parents and students enquiring via telephone, email, web, or in-person via open days for example. To provide an efficient and accurate data capture and convert the initial enquiry into a subsequent visit at the school and/or application.

The Role: Enquiries Officer

North Bridge House School seeks to appoint an efficient and personable Enquiries Officer to join the school’s admissions team and help advance its profile and pupil roll.

This represents an opportunity to support all five North Bridge House Schools while being based full-time at our Senior School in Hampstead. The appointed Enquiries Officer will support close working relationships with other members of the Admissions Team, and other key constituent teams within the schools, including the Marketing Team, the Senior Leadership Teams, and the Business Manager. With the support of the Admissions Team, the Enquiries Officer will provide a welcoming first point of contact to prospective families/students. S/he will communicate with prospective parents by telephone, email and letter, and occasionally in-person at school admissions events.

The Enquiries Officer will ensure that all enquiries receive a timely, and effective response, and facilitate communications between other members of the Admissions Team and prospective parents when suitable. S/he will promote admissions events to enquirers, and facilitate bookings for open days and other visits.

The enquiries officer will capture both enquirer and applicant details to update the database, while continually reviewing the enquiry process, offering suggestions on improvements when possible. S/he will work with the Data Officer to ensure that the database meets the accuracy needs of the admissions team.

Key Responsibilities:

Manage the admissions enquiry pipeline Represent NBH’s first point of contact with potential applicants and their families Support positive relationships between enquirers and NBH Receive, log and respond to new enquiries via the NBH website, telephone and occasional walk-ins Log and maintain data in to the admissions systems accurately and in a timely manner Identify and regularly communicate with any enquirers that do not subsequently apply to NBH Capture enquirer details and relay them clearly and accurately to the admissions officer/manager at

the relevant NBH school Schedule and confirm timings for tours or schools visits Support parents in their applications where possible – especially when they are unable to visit NBH

in person Collate and dispatch (via email or post) tailored enquirer packs Process all application forms (online and paper based) within 48 hours, requesting any missing

information and handover to the appropriate admissions officer/manager Ensure all application forms and paperwork is reliably scanned and correctly stored Keep the admissions system up-to-date with status changes at each stage Support the Data Officer in supplying accurate pipeline data for analysis and onward transmission g

to Cognita as part of the school’s monthly report on pupil enrolment and forecast of future enrolment

Assist the NBH admissions team as necessary throughout peak periods in the cycle Report to the Head of Admissions

Key Performance Indicators:

The success of the role is measured by the conversion ratios from enquiry to application and the level of customer experience provided.

Person Specification:

Education and Skills

Essential

Excellent written and verbal communication skills with a pleasant and confident manner A good level of written and spoken English A desire to interact with parent enquirers and potential students Excellent people skills with the ability to interact confidently in person and on the telephone Ability to establish and maintain good professional relationships with all stakeholders, pupils,

parents and colleagues Customer relationship management skills A strong service ethic with a desire to deliver high standards of customer service Be of smart appearance Be highly organised and be able to prioritise work under own initiative To be data literate Be organised and resourceful Ability to adopt a flexible approach to working; willingness to work flexibly when the job requires

Desirable Knowledge of the education sector Familiarity of using a student records management system An awareness of the ethos of North Bridge House Understand the statutory requirements of legislation concerning Safeguarding, including Child

Protection, Equal Opportunities, Health & Safety and inclusion

Remuneration Competitive salary – up to £25,000 per annum Contributory pension scheme School fee discount Professional Development 25 days holiday

Signed: ………………………………....………………….… Date:.…………………..………………………………

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