0315 Busline Magazine

Galveston, TX

IslandTransit

Rebuilds After Hurricane

Busline Motorcoach Feature

GO AlpineSteamboat Springs, CO

2015TravelExchangeCoverage

Michael Worthy,Director Of

Transportation

BuslineTransitFeature

0315Busline.FINAL_Layout 1 3/10/15 2:05 PM Page 1

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Rankin Publishing Co., Inc.Don Rankin and Linda Rankin, Publishers

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Editorial: Harrell Kerkhoff, EditorRick Mullen, Associate Editor

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Don Rankin @ 800-598-8083Fax: 217-268-4815


C A L E N D A R O F E V E N T SMAY 2015May 3-6APTA Bus &

Paratransit ConferenceFort Worth, TX

Info: 202-496-4800

May 30 - June 3Canadian Urban Transit Association (CUTA) Annual ConferenceWinnipeg, MB

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May 31 - June 5Community

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January 31 - February 4United MotorcoachAssociation (UMA)Motorcoach ExpoAtlanta, GA

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Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130.Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2015Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written con-sent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling;Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

RAPID RESPONSE ..................................Page 6INDUSTRY NEWS.................................Page 29

ON THE COVER: GO Alpine meets the ground transportation needs andwants of tourists, skiers and local residents in Steamboat Springs, CO. Left to right are GO Alpine President Lisa Adamo, Director of Operations

Teresa Long and General Manager Tracey Rogalski. See page 8.

Page 4 BUSLINE March/April 2015

MARCH/APRIL 2015Published by

Rankin Publishing, Inc.

www.buslinemag.comM A G A Z I N E

IN THIS ISSUEGO Alpine: Filling Transportation Needs For Steamboat Springs Area .....8

Island Transit Rebuilds After Hurricane Ike .....................22

Busline’s Buyers Guide To Insurance & Financing..........................34

Busline’s Buyers Guide To HVAC Systems......................................44

UMA, NTA Decide To Hold Separate Conventions In 2016....64

UMA Motorcoach Expo 2015 Booth Photo Gallery............................68

Busline Vehicle Showcase:

PARATRANSIT/SHUTTLE BUSES & VANS

49-60CONTENTS



Company Website Page # Company Website Page #

5Star Specialty Programs www.5starsp.com 33Alexander Dennis www.alexanderdennis.com 13Alliance Bus Group www.alliancebusgroup.com 15Allied Specialty Vehicles www.AlliedSV.com 17Altro Transflor www.altrotransflor.com 30Amaya-Astron Seating www.amaya-astron.com.mx 18American Cooling Technology, Inc. www.actusa.us.com 45American Seating www.americanseating.com 31Anderson Insurance Consultants, Inc. www.anderson-ins.net 63ARBOC Specialty Vehicles www.arbocsv.com 6Atlantic Detroit Diesel-Allison www.atlanticdda.com 14Bauer’s Intelligent Transportation www.bauerscertifiedpreowned.com 26Bergen Auto Upholstery Co., Inc. www.bergenseat.com 66Bitzer www.bitzerus.com 46Champion Bus Inc. www.championbus.com 19Chestnut Ridge Foam www.chestnutridgefoam.com 25Crosspoint Kinetics crosspointkinetixs.com 21CTAA www.ctaa.org/expo 23De Leo Transportation Fabrics www.deleotf.com 48Diamond Manufacturing www.diamondmfg.com 66Dixie Electric Ltd. www.dixie-electric.com 25Espar Climate Systems www.espar.com 47Freightliner www.freightlinerchassis.com 3Handi-Hut, Inc. www.handi-hut.com 61Hidral Gobel www.hidralgobel.com 60Hometown Trolley www.hometowntrolley.com 11Kiel Seats North America LLC www.kielna.com 62Kirks Automotive, Inc. www.kirksauto.com 67

LaFrance Industries www.mvmills.com/lafranceindustries 29Lancer Insurance www.lancerinsurance.com 39Lazzerini www.lazzerini.it/en/ 63Marathon Brake Systems www.MarathonBrake.com 16Micro Bird Commercial www.mbcbus.com 9Midwest Bus Corporation www.midwestbus.com 10Mile-X www.mile-x.com 61Monochem www.worldwidemonochem.com 67Motor Coach Industries (MCI) www.mcicoach.com 2Motorcoach Tire Sales.com www.motorcoachtiresales.com 27National Interstate Insurance www.natl.com 35On Your Mark Transportation www.OnYourMarkTransportation.com 62Prevost Car www.prevostcar.com 76Protective Insurance Company www.protectiveinsurance.com 41Relational Bus Systems www.rbs2000.com 32RRL Insurance www.rrl-ins.com 43Safety Step www.safetystep.net 61Service Insurance www.serviceins.com 37Shriver Insurance Agency www.shriverinsurance.com 74Sutrak www.sutrakusa.com 44TEMSA www.temsa.com 7TIB www.tibinsurance.com 42Turtle Top www.turtletop.com 5UMA Motorcoach Expo www.motorcoachexpo.com 65Vanner Power www.vanner.com 12, 24Voith Turbo Inc. www.usa.voithturbo.com 28WEH Technologies Inc. www.weh.us 60Willingham Inc. www.willinghaminc.com 20


PATENT 7,802,801, PATENT 8,371,589 PATENT PENDING



By Rick Mullen, Busline Magazine Associate Editor

During the early decades of the 1800s, trappers began movingthrough the upper Yampa River Valley just west of theContinental Divide in what is now the state of Colorado. The area

is dotted by natural hot springs. Legend has it that upon hearing a “chug-ging” sound, trappers thought it was a steamboat coming down the river.Turned out the sound was coming from a hot spring, so the trappersdubbed the area “Steamboat Springs.”

Today, Steamboat Springs, CO, located about 180 miles northwest ofDenver and surrounded by national forest and wilderness areas, as well asseveral mountain peaks higher than 10,000 feet, is a thriving internation-ally known ski resort destination.Meeting the ground transportation needs and wants of tourists, skiers

and local residents is GO Alpine, which provides shared ride airport shut-tle service, private vehicle service, charters, limousine and taxi service.“Steamboat Springs is home to the Steamboat Ski Area, and is widely

known for excellent powder skiing, family-friendly skiing, and itsWestern heritage. The area has also produced dozens of Olympic skiers,”said GO Alpine President Lisa Adamo, during a recent interview withBusline Magazine. “GO Alpine provides many different types of trans-portation, including airport transfers to and from both the Yampa ValleyRegional Airport in Hayden, CO, and Denver International Airport.”The 180-mile trip to Denver can be very difficult during snowy weath-

er as GO Alpine drivers must travel over two 10,000-foot mountain pass-

es on the way. The company offers year-round daily shuttle servicebetween Steamboat Springs and the Denver International Airport.In 1986, flights began arriving in to the Yampa Valley Regional

Airport, located about 25 miles from Steamboat Springs, offering a moreaccessible means for skiers to get to the ski resort area. On a typical win-ter day, GO Alpine carries 350 to 400 passengers between the airport andtheir lodging destinations in Steamboat Springs, according to the compa-ny. In 2014, GO Alpine carried more than 165,000 passengers and trav-elled just over 1 million miles. Recently, during its busiest times, more

than 1,800 passengers were transport-ed daily.“We also provide local taxi serv-

ice, luxury limousine and charterservice,” Adamo said. “GO Alpinehas provided contracted crew trans-

port services for local companies and for several airlines. GO Alpine alsooffers wedding transportation and provides vehicles for many localevents. “The company is authorized by the State of Colorado to provide serv-

ices in both Routt and Moffat counties, and also has Federal Authorities.We hold the only Colorado Public Utilities Commission (PUC)Authorities for shared ride service between Denver International Airportand Steamboat Springs, between Yampa Valley Regional Airport andSteamboat Springs, and for local taxi service. In general, we hold theauthority for everything in Steamboat.”While Steamboat Springs (the county seat of Routt County with a pop-

ulation of just over 12,000 people, according to the 2013 census) is mostknown for its skiing venues, it began as a summer resort.According to www.steamboat-chamber.com, before it became known

as Ski Town, USA®, with its Champagne Powder® snow, travelers to thearea visited during the summer months to take advantage of the hot


Tracey Rogalski, general manager

Lisa Adamo, president

“Everything we do comes back to the same three things — safety, compliance and customer service.” — President Lisa Adamo

GO Alpine Filling Transportation NeedsFor Steamboat Springs Area

Photos by Go Alpine Driver Jeff Hall.


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GO Alpine Filling Transportation NeedsFor Steamboat Springs Area


springs, as well as hunting and fishing activities. Champagne Powdersnow is the skiers equivalent of the perfect wave. The term was said tohave been first used at Steamboat Springs to describe the region’s light,dry Rocky Mountain snow.Today, the Yampa River remains popular during the summer months

for its water sports activities, including fishing, rafting, tubing andkayaking. “The Yampa River begins in the Flat Tops Wilderness Area, flows

through downtown Steamboat Springs, and eventually meets the GreenRiver in Dinosaur National Monument. Steamboat Springs boasts twoski areas, three Colorado State Parks, more than 150 natural springs,lakes, rivers, and trail systems that cater to a plethora of outdoor activi-ties,” says www.steamboat-chamber.com.Some elevations in the area, according to www.steamboat-

chamber.com, include, downtown Steamboat Springs, 6,695 feet;Steamboat Ski Area base, 6,900 feet and summit/Mt. Werner, 10,568feet; Medicine Bow/Routt National Forest, from 5,500 feet to 12,940

feet; Mt. Zirkel Wilderness, includes 15 peaks reaching 12,000 feet,with Mt. Zirkel the highest at 12,180 feet; Flat Tops Wilderness, Devil’sCauseway, 11,600 feet; and Hahn’s Peak Village, 8,128 feet, and Hahn’sPeak Summit, 10,839 feet.

Company’s Greatest Challenge Is Its Biggest Benefit

As one might expect, it snows a lot in the Steamboat Springs area.According to www.coloradoski.com/resorts/steamboat, theaverage snowfall in Steamboat Springs is a whopping 352 inch-

es. With its snowfall and snowy and icy roads, as well as high mountainpasses, many people may not view the area as a prime location for atransportation company.“Compared to other companies the weather and our location are

major challenges,” Adamo said. “We are 180 miles from Denver.Our airport (Yampa Valley Regional Airport) will never be a hub forany airlines; therefore, people who use our service can save money on


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Jialeath Carroll, lower right, works in the company’s call center along with her fellow customer service agents.

Fleet Manager Mike Weber, left, and Mechanic Travis Tuerschmann work in the company’s garage area.



connecting flights and parking.”While GO Alpine’s major challenges include its location and weather,

the same factors are also its biggest benefits, as the company’s largestportion of business is tied to snow, mountains and skiing.“Our biggest challenge is just where we live, but that is also our largest

benefit,” Adamo said. “The advantages of being in Steamboat Springsgreatly outweigh the disadvantages. It is a small town with great people,

great schools and a wonderful array of outdoor activities to try. “Though the unemployment rate is low and employees can be hard to

find at times, the quality of new employees is very high, because mostpeople move here desiring a healthy ‘outdoorsy’ lifestyle. “The disadvantages are generally related to our 180-mile distance from

Denver. We lack solid, high-speed, low cost, Internet services. In addi-tion, certain business purchases simply can’t be made locally. Our driversnegotiate some of the most challenging roads in the country. My hat is offto them, because they are incredibly conscientious and safe.”When Adamo became the sole owner of the company in September

2004, GO Alpine remained in the facility owned by the company’s previ-ous owner. Today, the business is in a different location.“We are really excited about our facility,” Adamo said. “We had a

seven-year lease with the previous owner of the company. During thattime, my husband and I found a building where five other businesses werelocated. We gave everybody three years notice, and before moving in, we

completely remodeled the building to fit the company.”For example, GO Alpine’s current facility was designed to allow driv-

ers to have their own access into the driver area.“One of the paths drivers use goes past the dispatchers who have win-

dows that they can open to talk to drivers,” Adamo said. “The facility hasa separate entrance, which is our main entrance for a customer who mightcome in, and for our office staff, including reservationists and dispatch-

ers. In addition, every manag-er now has a window in his orher office, and that was a real-ly big plus.”The company’s parking lot

is located on two sides of thebuilding. GO Alpine’s facilityalso includes a full-service

shop, where the company handles its mechanical needs, as well as per-forming a small amount of outside work.“We are on the main road (U.S. 40) that goes through Steamboat

Springs. On the other side of the building is the Yampa River,” Adamosaid. “Our location is very lovely. We have a view of the ski area and theriver. We even have a bald eagle that hangs out and ‘talks’ to us all thetime — it is just that kind of place.”As much of Steamboat Springs’ economy is a result of the wonders of

nature in the area, GO Alpine officials do their part in preserving and pro-tecting the environment. In 2010, the company was awarded a GoldPlanet Certification by the Steamboat Springs Sustainable BusinessProgram.“We received the recognition because we have done certain things,

such as a reclaimed water system in our wash bay, to try to be as green aswe possibly can,” Adamo said. “We also have an oil burner in our shop,which allows us to heat it with waste oil.”


www.vanner.com

“We must remain diligent in keeping on top of industry changes. We have to continue to use state-of-the-art technology, and

we must never forget that we are caring for human beings and to treat people as we would want to be treated.”



The Western Bus

GO Alpine’s fleet of about 70 vehicles includes minivans, subur-bans, large vans, a luxury limousine and minibuses. The compa-ny’s larger minibuses can carry up to 29 passengers. Three of the

company’s vehicles are handicapped equipped — a full-sized van and twosizes of minibuses.“We have learned, after so many years, that for our customers’ comfort,

vehicles larger than 29 passengers do not work as well in our mountain-

ous area because of accessibility and the condition of some of our roads,”Adamo said.As a part of its fleet, GO Alpine uses Turtle Top vehicles to navigate

the tough road conditions during the winter season, especially on itsDenver shuttle runs.“We are using Turtle Top vehicles on the worst roads, driving people to

Denver on a daily basis,” Adamo said. “Turtle Top buses are very depend-able and comfortable. Our customers really enjoy them. They look so nicegoing out. They are just beautiful.”In purchasing Turtle Top vehicles, GO Alpine works exclusively with

Davey Coach Sales, Inc., of Sedalia, CO, Adamo said. While GO Alpineowns all of its vehicles, it leases three additional minibuses from DaveyCoach during the winter season.

“We have worked with Tom Davey as long as I can remember for leas-ing and most of our large vehicle purchases,” Adamo said. “He is con-stantly looking out for our needs, sometimes realizing them before I do.”GO Alpine also has a specialty vehicle it calls the “Western Bus.” In

keeping with the western theme, the bus is equipped with a wagon wheel

on the back for a “spare tire,” a seat that is a saddle and an old-fashionedbar, complete with a mirror.“We also provide a whole bunch of cowboy hats for riders,” Adamo

said. “The Western Bus is very popular, more so than our stretch limo. Itis just amazing. We are hoping to create a ‘Beachin’ Bus’ next summer.We have found that theme vehicles are great fun for our customers. Weare constantly reimagining our corporate structure to keep the companyfresh and relevant.


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“We have found that theme vehicles are great fun for our customers.

We are constantly re-imagining our corporate structure to keep the company fresh and relevant.”

Theme vehicles, such as this Western Bus, are popular with riders.



“We are known for our impeccable safety record. We takewheelchair-bound folks to their appointments. We handleevery need from transporting corporate VIPs with our privateservice to carrying a group of more than 1,000 people to theirlocal destinations. We have driven the football team to gamesand taken performers to their venues. Our niche is truly thatwe will do it all.“I think one of the best things we have going for us is our

wide assortment of vehicles. GO Alpine tries to use theappropriate vehicle for the situation. For example, we haveTurtle Tops for the Denver shuttles, the Western Bus forsmall group events, and our stretch limo for a bride andgroom and other such special occasions. Extra amenitiesdepend on the nature of the trip and customer requests.”As with most reputable ground transportation providers,

passenger safety is a high priority with the company. Oneof the ways GO Alpine keeps safety at the forefront, dur-ing the winter, is with the use of Bridgestone Blizzak tireson most vehicles.

Safety, Compliance And Customer Service Key Components Of Success

GO Alpine began as Alpine Taxi/Limo, Inc., in 1985, and wasowned by two partners. One partner, Marty Waldron, bought outthe other owner and maintained 100 percent ownership of the

business for many years.Adamo was hired as a bookkeeper in 1990. Over the years she went

from the company’s bookkeeper to office manager to director of opera-tions. In 2002, Waldron offered three key employees the opportunity tobuy into the company. Adamo was the only employee to take him up onhis offer, purchasing 12.5 percent of the business in March 2002.

“When I bought my share, I became vice president of the company,”Adamo said. “In 2004, for personal reasons, Waldron chose to sell theremaining shares of Alpine. After negotiations, I purchased the remainingshares in September 2004, becoming the sole owner.”A few months after purchasing the business, Adamo offered the job of

general manager to Tracey Rogalski, a position she still holds today.“Tracey had been working for Alpine for about three years part time

assisting in various departments,” Adamo said. “Her own personal workhistory made her a logical fit for the position. In addition, Teresa Long


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GO Alpine’s facility is located on U.S. 40, which is the main road through Steamboat Springs. The scenic Yampa River flows on one side of the building,

and the world-renowned ski area can also be seen from the location.


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T H E H I G HS T A N D A R D

I N L O W - F L O O RT R A N S P O R T .

The Champion LF Transport TM. We’ve combined quicker, easier and safer low-floor passenger access with the legendary high standards and structural integrity of a Champion to bring you uncompromising performance. What’s more, this true flat-floor transport is available on multiple 102”-wide chassis platforms and features available FLEXBUS TM technologies.

• IntelliSYNC R electronically controlled smart suspension system for increased stability and ride quality

• OverRise system that lifts the vehicle 2.5” higher than standard OEM ride height

• Automatic self-leveling, single-slope Equalizer Ramp TM

All delivered with the innovation, quality assurance and customer support that continues to lead the industry. Get the lowdown at championbus.com or call 800-776-4943.

CNG and propane packages available.

E Q U A L I Z E R R A M P T M

Champion Bus is the first manufacturer to offer the Equalizer Ramp™ which automatically senses the height of the ramp deployment surface and adjusts to equate all sections of the ramp to provide passengers with the easiest possible single-grade slope accessibility.


joined the company in the late 1990s. After working her way through afew positions, her skills in planning and leading the dispatch team wereobviously second to none. She took on the title of director of operationsand has been efficiently orchestrating the operations ever since. In the fallof 2008, Alpine Taxi/Limo, Inc. changed its name to GO Alpine to reflecthow its business has changed.”According to the company, “GO

Alpine has joined 40 other inde-pendent ground transportationcompanies in forming the world’slargest door-to-door airport shuttlecompany under the brand GOAirport Shuttle. While positioningGO as a global company, the localoperators remain independentlyowned and managed. Local owner-ship assures customers that they will receive the same high level of cus-tomer service in every location.”Under Adamo’s leadership, the company has emphasized three primary

principles — Safety, customer service and compliance.“Everything we do comes back to the same three things — safety, com-

pliance and customer service,” Adamo said. “We must remain diligent inkeeping on top of industry changes. We have to continue to use state-of-the-art technology, and we must never forget that we are caring for humanbeings and to treat people as we would want to be treated.“We actually did a bit of corporate restructure or reimaging last spring,

placing a heavy focus to make sure everything we do is based on safety,customer service and compliance.“Our profit margins are small and the cost of doing business in our indus-

try continues to rise. We feel that our pricing is very fair. When comparingGO Alpine with other companies in Colorado, we are on the economical

end of the spectrum. We believe that safety, compliance and customer serv-ice are non-negotiable. Once those values are handled, and we pay ouremployees what is fair in our market and in our industry, we do not havemuch left. What money remains is put back in to the company to keep ourfleet and operations current.“We are always careful with our capital purchases, and no expense can be

taken for granted. Because compli-ance is extremely important, wefigure it into every decision wemake, as it can also be costly.”One of the ways GO Alpine

accomplishes its goal of offeringthe best in customer service, keep-ing passengers safe and stayingabreast of compliance and otherindustry-related issues is by using

state-of-the-art technology. The company uses a well-known ground trans-portation software, as well as event recording technology.“One of our best features is the modern, up-to-date technology we have

in place,” Adamo said. “The ground transportation software we use takesus from a person’s initial reservation, through dispatch, all the way throughdriver payroll, and also hosts our website and secures online reservations.”GO Alpine has the same ground transportation software that the GO

Airport Shuttle global organization uses, as well as many of the group’sother independent members.“For example, a person who lives in Dallas, TX, can visit GO Airport

Shuttle’s website, www.GoAirportShuttle.com, and book all legs of a tripto Steamboat Springs on that one Web page,” Adamo said. “Nearly all thecompanies in Go Airport Shuttle use the same software. This gives us theability to do some common advertising to really stress the fact that cus-tomers can book all four legs of their transportation on one website.

“One feature we added this year, is called‘Rate Your Ride.’ As soon as a person

departs from one of our airport shuttles,he or she gets a text message that says,

‘Would you like to rate your ride?’”


T H E H I G HS T A N D A R D

I N L O W - F L O O RT R A N S P O R T .

The Champion LF Transport TM. We’ve combined quicker, easier and safer low-floor passenger access with the legendary high standards and structural integrity of a Champion to bring you uncompromising performance. What’s more, this true flat-floor transport is available on multiple 102”-wide chassis platforms and features available FLEXBUS TM technologies.

• IntelliSYNC R electronically controlled smart suspension system for increased stability and ride quality

• OverRise system that lifts the vehicle 2.5” higher than standard OEM ride height

• Automatic self-leveling, single-slope Equalizer Ramp TM

All delivered with the innovation, quality assurance and customer support that continues to lead the industry. Get the lowdown at championbus.com or call 800-776-4943.

CNG and propane packages available.

E Q U A L I Z E R R A M P T M

Champion Bus is the first manufacturer to offer the Equalizer Ramp™ which automatically senses the height of the ramp deployment surface and adjusts to equate all sections of the ramp to provide passengers with the easiest possible single-grade slope accessibility.


“The true joy of it is it keeps us on top of the technological game at all times. As things change,so does our software. One feature we added this year, is called ‘Rate Your Ride.’ As soon as a persondeparts from one of our airport shuttles, he or she gets a text message that says, ‘Would you like torate your ride?’ The customer then has the ability to rate his or her reservation experience, driver, andvehicle immediately following the airport shuttle ride. It has been very validating for us because 99percent of the responses are excellent, excellent and excellent.“We monitor ‘Rate Your Ride’ daily to see what new comments have come in and how people feel.

If anything is amiss, we call that customer right away. For any issue that is brought up by a customerwe try to respond within 24 hours.“When it comes to the Ubers and the younger generation, we have figured out how they like to do things. Therefore, we have it set up to allow peo-

ple to text us their information if they need a local taxi. We try to mold ourselves around what our customers want.“We also have the ability to send a text message so people can confirm their trip. Another feature we have is when a customer exits the airplane,

he or she receives a text that says, ‘Once you have your baggage, please proceed outside to vehicle 291.’”Adamo calls the technology the company uses for event recording “invaluable.” The device records such events as accidents, driving behavior such

as hard braking and hard acceleration, speeding, etc.She added: “It not only records a video of an

event on a vehicle, should one occur, but alsoserves as a driver counseling tool.”GO Alpine has introduced several marketing

concepts over the years. One is the creation of thecompany’s mascot, “VAN.” Rogalski came up withthe concept, which has turned out to be a companyfavorite and popular with the public, as well. “‘VAN’ is a small toy van with a face that trav-

els around and is constantly featured on ourFacebook page,” Adamo said. “ Sometimes he isjoined by ‘Lucy the Limo’ and ‘Tim the Taxi’ totalk about our services and to attend specialevents in Steamboat Springs. VAN can be seenjumping off a ski jump in the winter and white-water rafting in the summer.”Also, on the customer service and marketing

fronts, GO Alpine attends ski industry tradeevents to take advantage of networking opportu-nities. In addition, the company is always quickand willing to donate to local causes, especiallythose involving children.While GO Alpine is committed to making sure

its passengers have a rewarding experience, thereare other types of customers to consider, as well.“Many of our customers are wholesalers. We

receive bookings from lodging properties andmanagement companies. We want to make sure allthese types of customers are very happy with us, sothey will refer their guests to us,” Adamo said.

Drivers Help Keep The Wheels Rolling

It is the case with many transportation enti-ties, whether companies like GO Alpine orpublic transit agencies, that drivers are the

people riders see the most. Therefore, they manytimes become the “face” of a company to the rid-ing public.“We have 100 employees, including 14 people

in management level positions. Several of themare qualified to drive in a pinch,” Adamo said.“We employ 64 drivers, 16 dispatchers and cus-tomer service agents and 6 mechanics andmechanic assistants.”As expected, GO Alpine is very busy during

the winter months. The peak season is fromabout December 20 until the first week of April.Even though business slows down considerably


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Over the course of a long history, “perseverance”has been a key word for the residents ofGalveston, TX. The coastal city of over 47,000

people is mainly located on Galveston Island, within theHouston metropolitan area, and is known for its historicdistricts, tourism, warm weather, growing financial andhealth care institutions and the home of a major port onthe Gulf of Mexico. The city is also notable for survivingsome of the most devastating hurricanes in history.

Just as resilient has been Island Transit, the public transportationsystem operated by the city of Galveston that dates to 1956. Publictransportation took a major hit in Galveston on Sept. 13, 2008, whenHurricane Ike, one of the most destructive hurricanes to ever strike theUnited States, made landfall over the city. The storm caused major damage not only to Galveston itself, but the

infrastructure of Island Transit. Both of the transit system’s main facil-ities were flooded with up to 6 feet of sea water. In its wake, the hurri-cane destroyed 23 revenue and 5 support vehicles of Island Transit.Meanwhile, hurricane winds at the transit system’s maintenance facili-ty caused a portion of its roof to peel back, while destroying a wash bay.Office equipment, records and other furnishings were also lost at bothIsland Transit facilities. To make matters worse, the well-known Galveston Island Trolley

system operated by Island Transit, comprised of heritage streetcars, wasalso heavily damaged by the hurricane. This system included 20 stopsalong a 5.6-mile route. The service connected the seawall area ofGalveston with the Strand historic shopping district and the Universityof Texas Medical Branch (UTMB) location. All four of the historic streetcars were severely damaged by

Hurricane Ike, along with electronic equipment. Several areas along thetrack were also damaged. As of the start of 2015, the Galveston CityCouncil planned to soon make a decision as to whether or not repairswould be made to the trolley system and bring it back into service. Despite the damage and challenges that Hurricane Ike brought,

Island Transit’s bus service reopened shortly after the destruction, andremains a vital part of the area’s transportation infrastructure for citi-zens and tourists alike. “We have made progress by leaps and bounds since Hurricane Ike,

when considering all of the equipment that was lost,” Island TransitDirector of Transportation Mike Worthy said. “The state (of Texas)was very helpful by providing additional vehicles. There were alsomany coordinating partners who came to our aid. They were great inlending equipment to get our services back into running shape.“We continue to rebound as our ridership grows. The city of Galveston

has also started to rebuild. A majority of our riders are low-income indi-viduals who depend on our service. Therefore, the rebuilding of low-income housing has been very important to many of our riders as well asour ridership count. We also plan to reintroduce routes that are heavilyfocused on tourism. It helps when our area hotels become involved. Theyare part of our marketing strategy. Public transportation can be a big plus

for tourists looking to get around Galveston Island.”With the loss of so many vehicles after Hurricane Ike, offi-

cials at Island Transit were forced to reduce service along its7 fixed-routes by scheduling 60-minute headways. One route

has since returned to a 30-minute headway. Fixed-route service is now provided from 6 a.m. to 11:30 p.m. on

Monday through Saturday, and from 8 a.m. to 7 p.m. on Sunday. “We currently have 25 buses in operation, and are still looking for

more vehicles to better meet demand once service is increased,”Worthy said. “Island Transit covers approximately 16 square miles onGalveston Island. This is within the Galveston city limits. It’s an

Why Should You Attend?

This year’s conference brings us to Tampa, Fla., and the Tampa Convention Center. The EXPO 2014 host hotel is the Tampa Marriott Waterside. In addition to the important discus-sions on the legislative front, there will be dozens of training sessions, workshops and net-working events that will allow you to advance your understanding of transit issues, develop fresh solutions to challenging issues and help you outline new approaches to your work.

Fore more information, visit:

www.ctaa.org/expo

The annual Community Transportation EXPO is your chance to join colleagues from around the nation in a setting dedicated to fresh ideas, innovative products and services, network-ing and learning. EXPO is a meeting place for people who want to expand their horizons on issues of mobility, transportation and how to build strong communities. People who attend EXPO are operators of community transportation systems, drivers, supervisors, dispatch-ers, safety and security officers, local planners, mobility managers, workforce development professionals, elected officials, federal, state and local government administrators and anyone interested in building a more safe and mobile society.

Galveston, TX

Island Transit

Rebu i ldsAfter Hurricane Ike

By Harrell Kerkhoff, Busline Magazine Editor

Shown in top photo, left to right, are David Smith, fleet facilities director; Charles Garcia, grants manager; Lila Zuniga, operations manager;

Michael Worthy, director of transportation; and Liz Rogers, Galveston publicinformation officer. Also pictured is the main facility of Island Transit.



Why Should You Attend?

This year’s conference brings us to Tampa, Fla., and the Tampa Convention Center. The EXPO 2014 host hotel is the Tampa Marriott Waterside. In addition to the important discus-sions on the legislative front, there will be dozens of training sessions, workshops and net-working events that will allow you to advance your understanding of transit issues, develop fresh solutions to challenging issues and help you outline new approaches to your work.

Fore more information, visit:

www.ctaa.org/expo

The annual Community Transportation EXPO is your chance to join colleagues from around the nation in a setting dedicated to fresh ideas, innovative products and services, network-ing and learning. EXPO is a meeting place for people who want to expand their horizons on issues of mobility, transportation and how to build strong communities. People who attend EXPO are operators of community transportation systems, drivers, supervisors, dispatch-ers, safety and security officers, local planners, mobility managers, workforce development professionals, elected officials, federal, state and local government administrators and anyone interested in building a more safe and mobile society.



urban service area.”Island Transit recorded 563,024 boardings in FY 2013 and 431,898

service miles. According to Worthy, changes within ridership demograph-ics generally occur in the summer when more tourists visit the area. “Galveston Island has a larger population in the summer. It’s more of a

summer destination due to our beach-es,” he said.Island Transit’s ADA-comple-

mentary in-house paratransit serv-ice, known as Dial-a-Ride Transit(DART), operates during the samedays and hours as its fixed-route pro-gram. This service is provided withinthree-quarters of a mile of an IslandTransit fixed-route. “Our paratransit option is de -

signed for seniors and the disabled.A certification process is in place toqualify for the service. There is a self-certifying application availablewhich must be approved by a candidate’s doctor,” Worthy said. “OurDART program averages 160 trips per day as Galveston Island continuesto experience a growing senior population. The vehicles used are 17-pas-senger vans that include wheelchair lifts. “All of our drivers are cross-trained so they can perform both types

of services — paratransit and fixed-route.”

Galveston’s Location: Both A Blessing And A Curse

Incorporated in 1839, the history of Galveston — along with its publictransportation infrastructure — is both long and winding. Locatedbetween the Gulf of Mexico to its east and Galveston and West bays to

its west and north, it didn’t take long for Galveston to become a major com-mercial center and home to one of the largest ports in the United States. Most of the city is located on Galveston Island, which is a barrier reef

island approximately 38 miles long with its widest point being 3 miles. Aportion of the city of Galveston can also be found on much smaller and

nearby Pelican Island. As Galveston grew, so did its pop-

ularity as a tourism hot spot andcommerce center. Unfortunately, thecity’s location on the Texas GulfCoast has been both a blessing andcurse over the past 175-plus years.The same warm weather and gulfbreezes that have helped the citygrow and prosper have also been asource of devastation coming in theform of some very well-known hur-ricanes. This has forced city leaders

and residents to rebuild Galveston several times. The deadliest hurricane ever recorded struck Galveston Island head-on

in 1900, killing an estimated 6,000 to 8,000 people. Although not nearly aslethal, Hurricane Ike in 2008 was also devastating. It became one of thecostliest hurricanes in U.S. history, in the same grouping as “Andrew,”“Katrina” and “Sandy.” In Galveston, Hurricane Ike caused massive flooding and wind damage.

Included in this destruction was much of the equipment as well as thefacilities of Island Transit.“We had up to six feet of sea water in our main building (headquarters)

as well as in our trolley facility, which is also located in Galveston,”Worthy said.He pointed to a high-water mark still visible in his office at Island

“We have made progress by leaps and bounds since Hurricane Ike, when

considering all of the equipment that waslost. The state (of Texas) was very helpful

by providing additional vehicles. There were also many co-ordinating partners who came to our aid.”

Island Transit Director of Transportation Mike Worthy


Transit’s headquarters.“Damage included furnishings inside our buildings and tools in the

maintenance shop that is adjacent to the main facility,” Worthy said.“We were able to save 10 buses that were used to transport evacueesto Austin, TX. The city of Galveston has a mutual aid agreement withAustin for such emergencies. Therefore, 10 of our buses were notdestroyed. It was about two weeks before most residents were able tocome back to Galveston.”As head of the city’s public transportation system, Worthy and other

local officials stayed in Galveston during Hurricane Ike to ride out thestorm. Being a 33-year veteran of Island Transit, it was not Worthy’s firstexperience with such an event. His first hurricane was “Alicia” that struckGalveston in 1983. “Galveston’s department heads stayed at The San Luis Resort, which is

located on the highest part of Galveston Island on Seawall Boulevard. It’sa very large hotel built to withstand 240 mile winds. Local officials thereincluded emergency first-responders, the city manager and the mayor,”Worthy said. “It was really rough, especially after we lost power.”Worthy and other city officials started assessing the damage that

occurred to Island Transit’s infrastructure soon after the storm. While pub-lic bus transportation has since been restored in the city, the same can’t besaid about the Galveston Island Trolley. Its future is still up in the air as theGalveston City Council is expected to make a decision on the matter some-time in 2015. Traveling by trolley had been a part of Galveston’s landscape since the

1860s, and continued until the system was discontinued in the 1930s.However, the city eventually revived fixed-rail trolley travel in the form ofstreetcars. This system started in 1988 by servicing Seawall Boulevard,which runs parallel with the city’s eastern beach front area. It also traveledto downtown Galveston and to the historic Strand District. Many peopleusing this system were tourists. Expansion took place between 1995 and2003 with the addition of routes to the Galveston Wharf and to the UTMBcampus, for a total of six service miles. Not only did Hurricane Ike damage the tracks used by

Galveston Island Trolley, but the four streetcars as well.Worthy said these vehicles originally came from a trainyard in Pittsburgh, PA, and were refurbished prior to theiruse in Galveston. “There is some money available (from the federal gov-

ernment) to restore the streetcars, but currently it’s notenough. We were told by (federal officials) that if wefound similar vehicles to the streetcars we were using thatGalveston would be reimbursed. The trouble is, there areno similar vehicles. Our streetcars were completely refur-bished. You can’t find any more like them,” Worthy said.“When we told (federal officials) this, they said, ‘OK, ifyou get brand new (streetcars) we will pay a percentageof that expense, such as 50 percent.’ The trouble is, youcan’t find such vehicles for less than $1 million. That istoo high of an expense at our end (at Island Transit).“After Hurricane Katrina (in 2005), (the federal gov-

ernment) was criticized for how funds were appropriated.Therefore, by the time Hurricane Ike took place, a lot ofguidelines were rewritten when it came to funding. Thishas made receiving funds from the government after suchdisasters much harder to get. It’s a main reason why ourtrolleys are still not in use.”

Connecting With Mainland Texas And Beyond

Although the future of the Galveston IslandTrolley system is still in doubt, Island Transit hasmoved forward with its bus operations. In fact, a

new comprehensive plan for the transit system hasrecently been completed.

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“The plan includes combining some of our routes and extendingothers. The final decision will be made by the Galveston CityCouncil,” Worthy said. “At Island Transit, we would like to expandour system and revitalize those routes being used by tourists. Thisincludes connecting downtown Galveston with Moody Gardens,which is an educational tourist destination and big attraction. This areafeatures a large water park. Thousands of people come annually tovisit this part of the city.”One relatively new service that has been very successful for Island

Transit is the Victory Lakes Park & Ride shuttle program called“Island Connect.” This involves a shuttle partnership started three

years ago with the Connect Transit transporta-tion program, operated by The Gulf CoastCenter. The Center provides various health anddevelopmental-related services in Texas. Like its name suggests, Island Connect, which

includes two park & ride facilities, “connects”the Texas mainland with Galveston Island.Included is service to Galveston’s UTMB, oneof the state’s largest medical complexes. “This program has really taken off and includ-

ed over 90,000 boardings in 2013. It helps thatUTMB is one of the largest medical complexes

around. A lot of its work-ers and patients utilizeIsland Connect,” Worthysaid. “This service is justone of the ways thatIsland Transit tries tomeet the needs of thecommunity. We havechoice riders, but themajority of the people onour buses truly dependon public transportation.“Overall, I feel Island

Transit continues to bewell received within theGalveston community.We work hard to servethe public transportationneeds of this area, andcurrently have a contract

Damage from Hurricane Ike in 2008 at Island Transit's facilities.



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with UTMB that pays us $250,000 annually. In return, employees andpatients of UTMB ride for free.”Another contract that adds to the ridership of Island Transit, centers

around the Port of Galveston’s large cruise ship business. Many cruiseships that service various destinations in the Caribbean begin and end theirtrips from the port. In fact, very large cruise ships are often docked just afew blocks from Island Transit’s main facility. They cast a strong presencein the neighborhood. “Our buses transport passengers between the cruise ships and area park-

ing facilities. It’s a regular route for Island Transit,” Worthy said. “Weservice these cruise ships four days a week, taking excited passengers totheir vessels, and later, taking these same people back to their cars.”Island Transit currently operates an adminstration building and mainte-

nance facility at one location in Galveston, while its trolley facility islocated at another site in the city. “We are able to maintain our vehicles in-house next door to our

adminstration offices. The only thing we contract out is engine andtransmission rebuilds. All other work is done by our own mechanics,”Worthy said. “Our maintenance facility has been expanded to the pointwhere we also service vehicles from other transit agencies. This has helpedus bring in some extra revenue.” Worthy and other Island Transit officials are exited about an intermodal

terminal that is expected to be completed in early 2016. This facility cur-rently under construction is located in downtown Galveston, very close towhere the cruise ships dock. “It’s been in the planning process for over 12 years. Many buildings in

downtown Galveston are historic. There was great demand that this newterminal building be able to fit in with its historic surroundings. A lot ofpeople didn’t want a new-looking facility to be built at this location,”Worthy said. “Architects were able to come up with a design to accommo-date this demand. It will be a new facility designed to look older.”Various transportation options, along with a passenger waiting area, will

become available for those people using the new intermodal terminal.

“A long range plan is also in place to one day establish a commuter railline between Houston to Galveston. This is a long way out, but it remainsa goal. Buses would be used to help feed this rail line,” Worthy said. “TheHouston area is currently in an nonattainment zone (due to poor air quali-ty). This stems from high vehicle emission levels. Therefore, a lot of effortis taking place to reduce these emissions. Many people feel that a rail linewould be beneficial.“Island Transit does receive funding to help it reduce automobile emis-

sions in the area. In fact, such money was used for the Victory Lakes Park& Ride shuttle program. Funds came through the Houston-Galveston AreaCouncil, which is the local metropolitan planning organization. With thisaid, the park & ride service has been able to remove many cars from theroadway. Due to this success, the Houston-Galveston Area Council is setto provide funding for another three years.”According to Worthy, it’s all about getting more automobiles off area

highways in order to reduce traffic congestion and emissions. Much of theHouston metropolitan region has been placed in a nonattainment zone dueto current U.S. Clean Air Act violations.“The federal government has been lenient thus far, but the Houston area

will start to receive penalties if efforts to reduce emissions aren’t complet-ed,” Worthy said.Keeping up with the latest in bus technology is also important at Island

Transit. This includes the use of on-board cameras and Wi-Fi systems.“All of the buses running on the Victory Lakes route have Wi-Fi. This

is due to a third-party contract with UTMB, which pays for this type oftechnology on these vehicles,” Worthy said. “Island Transit also has anAVL (Automatic Vehicle Location ) system in place. We are moving toAVL technology that will benefit our riders. Right now, it solely benefitsour in-house operations in the form of statistical reporting. “We are also gearing up toward a smart card system. This will be very

beneficial to the general public. It’s good when riders don’t have to worryabout the fare media. They can just swipe a card and go.”Currently, the entire fleet at Island Transit runs on clean diesel. Worthy



said alternative fuel options for the future are always open for discussion.“It depends on where the technology is headed. We are somewhat

unique when it comes to fuel options due to the high temperatures inGalveston,” Worthy said.

Striving For Growth

In 2010, Island Transit lost is “small urban status” and is now designat-ed by the Federal Transit Administration as a 5311 operator.Therefore, it currently receives rural formula funding designed for

population areas of less than 50,000 people. According to Worthy, the2010 U.S. census showed Galveston’s population was 47,762. As a result,the Galveston public transportation provider has been working with fewerfederal funds to support transportation services. “The state of Texas has stepped up, but FY 2016 going forward is

going to be difficult for us. We will be looking at more public/privatepartnerships from within the community to help fill in the gaps,”Worthy said. A “reimaging” program is also taking place at Island Transit. Worthy

said new philosophies are being studied to help the transit system moveforward. One thing, however, that won’t change is Island Transit’s strongcommitment to providing quality customer service. “We try to treat everybody with dignity and respect. Island Transit rep-

resentatives also engage with customers to help our department when itcomes to employee training. A lot of this will be present with our newbranding initiative,” Worthy said. “Employees are the backbone of IslandTransit. They are the people who meet and greet patrons each and everyday.”He added that Island Transit is no different from many other public

transportation systems when it comes to finding good drivers — it remainsa challenge.

“Finding good drivers is a national issue. There are often shortages. Itreally takes a specific type of person to drive a bus full of riders. You haveto be a ‘people’ person. If that is missing, then driving a bus will notwork,” Worthy said. “Those people who ‘don’t like to be bothered’ are notgood candidates. As a bus driver, you are going to be ‘bothered’ all daylong.”Island Transit has specific guidelines and interview questions in place

during the hiring process when it comes to driver candidates. These aredesigned to alert officials of possible “red flags.” “We are able to train people who we find to be good candidates but have

never driven a bus. This training begins on our property, and then once thatindividual gets comfortable with the vehicle, we will take him/her out onthe street,” Worthy said. “There are field supervisors at Island Transit whogo on the road with new drivers. This involves a certain amount of timeand is pretty much a self-pacing program as new drivers learn theirroutes.”Despite the challenges of running a public transportation system today,

during an era of tight budgets, Worthy sees a bright future for such servic-es as the nation expands its efforts to reduce traffic congestion and auto-mobile emissions. “I think the future is great on the national scale. The same can be said

about our local demand,” Worthy said. “People are able to save money byusing publication transportation. There are also many associations, such asAPTA (American Public Transportation Association), that keep transitissues at the forefront. I commend, as well, those individuals who remainactive with their efforts to improve public transportation legislation.“I also feel that the public transportation industry continues to provide

great careers. It’s an excellent business to get into for a lot of people.”Contact: Island Transit, 3115 Market St.,

Galveston, TX 77550. Phone: 409-797-3900.Website: www.islandtransit.net.


Hidral Gobel, an industry leader in Europe,based in Spain, with expertise in bus andcoach accessibilty, recently participated in itssecond UMA Expo. This year the companypresented its fully automatic lift, theGobel300/BP, sharing booth space withCHTC, a dealer for the Chinese manufacturer,Bonluck.“Gobel300 is a lift manufactured for ease in

use. It features a controller with only two but-tons. Another feature is the integration of allthe parts in one box, for easy fitting. The ver-sion, used on Bonluck’s HT45 coach (exhibit-ed by CHTC in its UMA booth), is locatedunder the coach floor, over one of the two rearaxles. There is no lost space in the bag-gage compartment, offering greatercoach accessibility, so that wheelchairbound individuals can be integratedwith all the other passengers, and notforced to stay in the front or rear,” saidcompany representatives.“The Gobel300 has been modified

from the European version, to complywith ADA regulations, which are morerestrictive, in term of dimensions ofplatform, flat surfaces in the transitionfrom road to lift, and lift to coach,load capacity and an additional beltbetween handrails.”The PLC that controls movements

ensures that all safety barriers are inplace well before any up or down

movement, to maximize user safety.“The individual controlling the lift is able

to communicate, via CAN-bus, (a controllerarea network) with the coach to know theposition, load and any other information forintegration with other systems,” according toHidral Gobel representatives.Maintenance of the unit is minimal, and

workshops, with a small amount of training,can control all functions of the lift, using adisplay.There are 6 different versions of Gobel300

for fittings in different positions in the coach.Hidral Gobel said another version useful forthe U.S. market is the Gobel300/12E, that is

fitted in the bottom of the baggage compart-ment. All parts are integrated in only one box;it can reach a coach floor level of 65 inches,ensuring the maximum baggage compartmentcapacity and allowing space for disabled peo-ple in the center of the coach.This application is being used in the new

Setra 500 series.Hidral Gobel is partnering with CTIL in fit-

ting the units, the organization, and training inthe United States. “Together we offer a complete package of

expertise, product and service,” said the com-pany. For more information, visit www.hidral-gobel.com.


Prevost’s Houston Service Center Relocates Prevost has relocated its Houston, TX,

service center to a larger facility fewerthan five miles northeast of its previouslocation.The new 21,000-square-foot-facility is

located at 11851 Cutten Road, Houston,TX. It is equipped with seven full-servicebays, a large parts warehouse area, train-ing room, customer lounge and a largerparking area. The new service centerlocation can be accessed from Texas249/Tomball Parkway and Sam HoustonParkway.“Prevost’s new Houston facility is one

of 11 North American service centerswhere factory-trained experts provide afull range of maintenance services andmechanical repair solutions to get vehi-cles up and running quickly,” said BubbaBruning, Houston service manager.The service center is open Monday

through Thursday from 7 a.m. to 8 p.m.and Friday from 7 a.m. to 4 p.m.Visit www.prevostcar.com for more

information.

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Founded as a family-run business in 1952, Amaya-Astron Seating isheaded by Carlos Amaya Jr. and Gabriel Amaya. It has remained a fam-ily-run business since its founding.“Amaya-Astron Seating continues to focus on supplying seats, which

not only provide safety and security, but also are built with stylish designand cutting-edge technology,” said the company.“The A 2-TEN and the Torino G Plus seats are being produced using the

latest in ergonomic technology, safety standards and quality materials.”Both models integrate three point seat belts for safety, security and

comfort. They have been designed and tested to exceed the safety regu-lations of the Federal Motor Vehicle Safety Standards of North America. “Amaya-Astron Seating was the first seat manufacturer to introduce

seat belts on our seats for motor coaches in the North American market 6years ago. Continual testing has been done to meet the changes takingplace in 2016, requiring seat belts on all new passenger coaches beingproduced today.” Amaya has also developed new seat models including its new Torino

GT model. This model was introduced at APTA 2014, in Houston andshowcased at the UMA Expo 2015, in New Orleans. The Torino GT seatmodel was designed to fill the cross section between private and publictransportation entities. It is designed with more legroom, while alsomeeting the safety requirements of government regulatory agencies.The company’s Web page, www.amaya-astron.com.mx offers an

English language version. In the United States and Canada, contactGeorge Farrell [email protected] and Bob Greene [email protected].

Amaya-Astron, 25 Years Of Providing Seating For The

North American Coach Market During the 2015 UMA Expo, Motor Coach Industries (MCI) unveiledits new J4500, featuring a tighter-turning ZF axle system with independ-ent front- and tag-axle suspension; and its Bendix braking with optional

Wingman, a radar-basedadaptive cruise control, andcollision mitigation. MCI also showed the

two-door Setra S 417 withclub corner lounge and newVoyage Ambassador seats.MCI parts and serviceteams were also on hand.

According to MCI Vice President of Marketing and Product PlanningBrent Maitland, the J4500 coach features, “enhanced reliability, uptimeand economical cost of operation.”Key Daimler and Setra representatives from Europe spoke to cus-

tomers about the Setra S 417 advances. “Setra TopClass S 417 offers individualized options that allow differ-

entiation, including a new second-door, TopSky roof, rear window andclub corner lounge seating,” said Maitland. “When customers see thenew interior they will be wowed by the new Voyage Ambassador seatingshowcased in full leather. “Setra’s new branding, ‘The Sign of Excellence,’ speaks to the model’s

design, performance and position as the world’s luxury leader; and MCI’salways-by-your-side service is how we are caring for Setra customers,which is critical for a truly premium brand.”Visit www.mcicoach.com for more information.

MCI Brings New J4500, Setra S 417,And Parts Specials To UMA EXPO

MCI J4500


americanseating.com

Designed for the modern traveler.TM

Introducing Wayfarer, an FMVSS/CMVSS 210 compliant 3-point belted option featuring world class design with a focus on excellence in comfort, aesthetics, and durability.


Thermo King, a manufacturer of transporttemperature control solutions for mobileapplications and a brand of Ingersoll Rand,honored its leading dealerships at the compa-ny’s annual dealer conference held recentlyin Rancho Mirage, CA. The company recog-nized its top dealers from the United Statesand Canada for significant achievements in2014.The highest honor, the North America Dealer

of the Year award, went to Thermo King of theSoutheast (TKSE), which has six locationsthroughout Florida and Georgia. TKSE alsowon the Eastern Region Dealer of the Yearaward.“Over the past nine years TKSE has experi-

enced tremendous growth,” said Martin Duffy,vice president and general manager for NorthAmerica at Thermo King. “The dealership fam-ily has made improvement investments inalmost every facility, nearly tripled its employ-ee base and enhanced its customer service.”

Other dealership award winners include:Bus Dealer of the Year: Triad Thermo King ofGreensboro, NC; Western Region Dealer of theYear: Thermo King of Salinas, CA; and,Central Region Dealer of the Year: Thermo

King of Indiana-New Haven.According to the company, all 2014 Dealer

Award winners were selected for excellenceand leadership in all aspects of performance,while also providing superior customer experi-ence. Visit www.thermoking.com for more infor-

mation.

Kinetics Hybrid NowOffers Special Financing

Crosspoint Kinetics, maker of the KineticsHybrid, is offering a special financing programfor commercial fleets and transit agenciesthrough Pro Leasing Services.“The new program makes greening a fleet

easy for those who prefer to pay for the hybridsystems over time,” said representatives.“Fleet owners and managers can choose to

retrofit their existing fleet with the KineticsHybrid or order it to be installed on new vehi-cles. They can also use the program to refinancetheir current fleet vehicles or purchase new oneswith the Kinetics Hybrid system installed.”According to the company, “The new leasing

program allows fleets to select terms that fittheir needs and goals. Many fleets, for instance,may apply their monthly fuel savings to pay thelease. In most cases, fleets only need to fill outa simple application. The hybrid is engineeredto be easy to install and easy to use, with mini-mal driver training and no extra steps for thedriver to take.” The Kinetics Hybrid has undergone testing

through the FTA at Altoona and CALSTART. Visit www.crosspointkinetics.com for details

on the Kinetics Hybrid. For information on ProLeasing Services, visit www.pls-usa.com.

Thermo King Recognizes 2014 Dealership Excellence

(L-R) Thermo King Of The Southeast’s MikePhagana, CFO, David Harrelson, director of opera-

tions, Ed Corry, president and co-owner, JeffBellanger, vice president of sales/marketing and

Ward Huntley, co-owner.



the remainder of the year, GO Alpine’s taxi serv-ice remains open 24 hours a day the entire year.“We are very fortunate that about 40 of our 64

drivers come back seasonally,” Adamo said.“They have other jobs in the summer such as con-crete truck drivers, landscapers, etc. One of ourdrivers is currently working his 29th winter. Wehave several who are hitting the 15-year mark.“We strictly adhere to FMCSA (Federal

Motor Carrier Safety Administration) and PUCregulations for driver qualifications. We alsohave internal standards, including pointsallowed on MVR (motor vehicle reports), driv-

ing skill levels, acceptable behavior and cus-tomer service standards.“Each driver is given a driver manual, which

is updated annually. It lists all requirements andour expectations. Our in-house training includesPowerPoint presentations, a tour of our opera-tion with introductions, written tests, a drivingabilities test, and ride-alongs with veteran driv-ers. Our driver mentors are constantly retraining

and advising as needed.”In hiring drivers, GO Alpine officials seek

people who have the right personality to servepassengers.“Our biggest thing is teaching people how to

connect and how to establish a personal rela-tionship with a customer in a short time, so heor she feels relaxed and at home and has afriend,” Adamo said. “I believe we lose moredrivers due to their discovery that the job isn’tfor them than to any other factor. Some peoplefind they don’t enjoy the snowy road element orthe interactions with guests as much as theythought they would.”In order to maintain a high level of efficiency

and cohesion, GO Alpine strives to keep itsdrivers in the same vehicles as much as possi-ble. Drivers are also responsible for keeping thevehicles they operate clean.“We have found this is a very good system

for making sure the customer receives the bestexperience,” Adamo said. “Every employee isimportant to us, and we ensure he or she is notonly properly trained, but also understands theculture of safety, compliance, and customerservice that we want to promote.“I believe GO Alpine has an incredibly bright

future. There are many new traffic lanes that wemay pursue, and ideas concerning changes wemay make to improve. Our biggest asset, howev-er, is our people. As long as we remain flexible,open to being educated, and willing to change asour industry changes and as our community’sneeds change, we will always be at the forefrontof transportation in the Colorado mountains.“One of my biggest personal goals is to make

sure that not only the customer feels satisfied,but also our employees as well. I’m trying topush for a culture of kindness and considera-tion. Sometimes in ground transportation whenthings get a little frenetic, that isn’t always thecase. We have been working on this and Ibelieve we have seen a change in the past fewmonths. We are striving to be kind to each other.We are all just people. Therefore, one of thecompany’s ongoing goals is to not only respectthe customer, but also to respect each other andto work with kindness at all times.“Companies in our industry that have the

right philosophy will succeed. Companies thatare slow to match the rate of change in ourindustry will not succeed.”

Contact: GO Alpine, 2063 Snowbowl Plaza,P.O. Box 775066,

Steamboat Springs, CO 80477.Toll free 800-343-RIDE (7433).

Email: [email protected]: www.goalpine.com.

Over 25 Years.

That’s how long we’ve been writing transportation risks. We have the best markets and knowledgeable underwriters who are experts at evaluating your risks. Ask your agent to call Five Star Specialty for your transportation needs. We’ll get you the coverage you need, no matter the conditions you face. Our solutions will get you on the road, feeling secure.

Trust is easier when you know your partner has endured. Get in touch with the best.

5 Star Service. 5 Star Solutions. 5 Star Specialty Programs.

Trucking Public AutoWorkers’ CompensationParatransit

WasteProfessional LiabilityTowing & RecoveryMisc Business Auto

Specialty Underwriting for:

Phone: 800.444.8474Email:[email protected]

www.5starsp.com

© 2014 5Star Specialty Programs is a division of and operates under the licenses of CRC Insurance Services, Inc. CA Lic No 0778135. No claim to any government works or material copyrighted by third parties. Nothing in this communication constitutes an o�er, inducement, or contract of insurance. Financial strength and size ratings can change and should be reevaluated before coverage is bound. This material is intended for licensed insurance agency use only. This is not intended for business owner or insured use. If you are not a licensed agent please disregard this communication. Equal Opportunity Employer – Minority/Female/Disabled/Veteran.

GO Alpine: Continued From Page 20 “One of my biggest personal goals is to make sure that not only the customer feels satisfied,

but also our employees. I’m trying to push for a culture of kindness and consideration.”


Over 25 Years.

That’s how long we’ve been writing transportation risks. We have the best markets and knowledgeable underwriters who are experts at evaluating your risks. Ask your agent to call Five Star Specialty for your transportation needs. We’ll get you the coverage you need, no matter the conditions you face. Our solutions will get you on the road, feeling secure.

Trust is easier when you know your partner has endured. Get in touch with the best.

5 Star Service. 5 Star Solutions. 5 Star Specialty Programs.

Trucking Public AutoWorkers’ CompensationParatransit

WasteProfessional LiabilityTowing & RecoveryMisc Business Auto

Specialty Underwriting for:

That’s how long we’ve been writing transportation risks. We have the best markets and That’s how long we’ve been writing transportation risks. We have the best markets and

Over 25 Years.

That’s how long we’ve been writing transportation risks. We have the best markets and knowledgeable underwriters who are experts at evaluating your risks. Ask your agent to call That’s how long we’ve been writing transportation risks. We have the best markets and

Phone: 800.444.8474Email:[email protected]

www.5starsp.com

© 2014 5Star Specialty Programs is a division of and operates under the licenses of CRC Insurance Services, Inc. CA Lic No 0778135. No claim to any government works or material copyrighted by third parties. Nothing in this communication constitutes an o�er, inducement, or contract of insurance. Financial strength and size ratings can change and should be reevaluated before coverage is bound. This material is intended for licensed insurance agency use only. This is not intended for business owner or insured use. If you are not a licensed agent please disregard this communication. Equal Opportunity Employer – Minority/Female/Disabled/Veteran.


National Interstate InsuranceIs Ready If Financial Responsibility Limits Increase: Are You?

Whether you’re reading a periodical, attending a conference, or talkingwith a fellow operator, the transportation industry is abuzz these days withconcerns over the potential increase of financial responsibility limits pend-ing before the Federal Motor Carrier Safety Administration (FMCSA). National Interstate Insurance does not support raising the limits, and

we do not have a crystal ball to predict the actions of the FMCSA.However, if your motivation is to meet required limits should theychange, protect your assets from the exposure of liability that can jeop-ardize a family business, or respond to the demands of the marketplace,National Interstate currently has the solutions to meet your higher limitinsurance needs.

Your One-Stop-Shopping ExperienceUnderstanding that every customer is unique, National Interstate has

an extensive product portfolio that can be tailored to fit the needs ofyour organization. “With our 25-plus years of expertise serving the passenger transporta-

tion industry, we offer every insuranceoption available in the market today,”said Matt Grimm, vice president ofpassenger transportation at NationalInterstate. “Our programs include first-dollar, gross receipts/ mileage, liabilityand deductible opt ions, and alternativerisk transfer programs, or captives.“As our passenger transportation cus-

tomers already know,” continued Grimm,“limits in excess of FMCSA requirementshave always been part of our portfolio.This expertise differentiates us from otherinsurers, allowing us to anticipate andrespond quickly to changes in the mar-ketplace, and we are doing so now. In response to the potential action bythe FMCSA, and other market forces facing operators, National Interstatewill now offer limits in excess of $5 million over other select carriers inaddition to offering them above our own primary policies. So no matterwhat happens with the FMCSA, you can count on National Interstate toprovide innovative product solutions, even if we do not currently writeyour $5 million primary policy. You can also enjoy our proactive riskmanagement services and superior claims handling. Whatever the futuremay bring, we have insurance coverages to help protect your company’sfuture.”

Your Personal Risk Management ConsultantOur services go well beyond providing primary and excess insurance.

No operator wants to think about needing excess limits, so the obvioussolution is to have a solid risk management program in place to increaseyour safety odds. However, it takes substantial time and effort to developand maintain an effective safety program. That’s where NationalInterstate can step in and help you run the safest operation possible. “Over the past several years we have substantially invested in both

technology and staff to provide our customers a consultative approach torisk management,” said Terry Phillips, senior vice president at National

Interstate. “Our regional field staff of industry experts currently includestwo former DOT compliance agents, two OSHA 500 certified representa-tives, and more than 100 years of combined experience. We are committedto helping our customers analyze where their losses are coming from, andthen putting the appropriate programs in place to help minimize their expo-sure. These programs include everything from on-site and phone consulta-tions, to developing a comprehensive safety plan, to establishing a hiringprocess that helps distinguish safe drivers from risky drivers. Our automat-ed event recorder program, started in 2006, is another key initiative designedto monitor driver behaviors and identify unsafe driving habits, so coachingcan be provided before those behaviors turn into serious accidents.”Recognizing that effective training is also paramount to fostering a culture

of safety, National Interstate offers a dynamic website, www.slcsonline.com,which brings access to cutting-edge tools via a portal designed specificallyfor passenger transportation operations. This robust resource includes onlinestreaming videos with over 300 titles, a safety library, discounted web-basedDOT and OSHA training, plus preferred pricing on compliance materials.

Your Claims AdvocateWhether excess or otherwise, dealing

with a claim is never easy; however,National Interstate customers have peaceof mind in knowing that there is alwaysan advocate in their corner. “On every claim for every customer,

we strive to provide the highest level ofcustomer service while keeping costs aslow as possible,” said Brad Scofield, vicepresident of claims at National Interstate.“It does not matter if it is a routine fend-er bender or a million dollar catastrophicclaim; we want to give you the same dis-

ciplined and responsive level of service. When you call NationalInterstate you will speak directly with professionals who are speciallytrained in handling transportation insurance claims. Highly effective com-munication and accessibility to the individuals handling your claims aretruly the foundation of National Interstate’s superior claims handling. Ourclaims team is committed to the goal of responsively and appropriatelyadjusting claims and, at the same time, focusing on providing solutions tomeet every customer’s needs based on their individual situation.”As a passenger transportation professional there is a lot to consider in

today’s challenging environment. Concerned about the potential forincreased liability limits and increased insurance costs? Looking for acarrier who helps improve your safety culture while reducing potentialexposure? Want the peace of mind that you have a claims advocate withthe expertise required to settle all types of claims, especially those highexposure claims, should the need arise? If so, then give us a call, or haveyour broker contact us, so that we can create an innovative insuranceexperience built around you.

For additional information on our products and services, contact Tod Carney, marketing manager, at 800-929-1500 x5690

or [email protected].

National Interstate Is Ready To Help

• 25-plus years of transportation industryunderwriting expertise;• Passenger transportation excess limits

underwriting experience;• Consultative risk management services; and,• Superior claims handling.


To learn more, contact Tod Carney at 800-929-1500, x5690, or visit natl.com/relationships

See for yourself how positive

relationships help improve

customer operations.

COVERAGE THAT’S JUST

GOOD ENOUGH SOMETIMES ISN’T

GOOD ENOUGH.With all the talk about the possible increase in

financial responsibility limits, it’s no wonder

companies are concerned about their insurance

coverage. Especially if it’s less than adequate to

protect your business from catastrophic loss or the

newly proposed limits.

Rest assured, National Interstate has navigated these

uncertain waters and we’re well-positioned to help

you through them. With excess liability coverage like

$5 million x $5 million and beyond, we can provide

the right level of protection for your company. We’ve

been a leading provider of transportation insurance

since 1989, rated “A” (Excellent) IX, with positive

outlook by A.M. Best Company, and named by Forbes

as one of America’s Most Trustworthy Companies.

Take a look at your needs, your current coverage,

and then take a look at us. And ask yourself if

you’re really protected.

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To learn more, contact Tod Carney at 800-929-1500, x5690, or visit natl.com/relationships

See for yourself how positive

relationships help improve

customer operations.

COVERAGE THAT’S JUST

GOOD ENOUGH SOMETIMES ISN’T

GOOD ENOUGH.With all the talk about the possible increase in

financial responsibility limits, it’s no wonder

companies are concerned about their insurance

coverage. Especially if it’s less than adequate to

protect your business from catastrophic loss or the

newly proposed limits.

Rest assured, National Interstate has navigated these

uncertain waters and we’re well-positioned to help

you through them. With excess liability coverage like

$5 million x $5 million and beyond, we can provide

the right level of protection for your company. We’ve

been a leading provider of transportation insurance

since 1989, rated “A” (Excellent) IX, with positive

outlook by A.M. Best Company, and named by Forbes

as one of America’s Most Trustworthy Companies.

Take a look at your needs, your current coverage,

and then take a look at us. And ask yourself if

you’re really protected.



Words of wisdom are sometimes hard to come by,especially during tough times. Those who providepassenger transportation, however, are seeking

advice on insurance and other industry-related matters at arapid pace.With three locations and 61 years of experience providing

transportation insurance Service Insurance Agency repre-sentatives have the knowledge and dedication to helpmotorcoach operators survive and thrive in today's businessclimate.With a dedicated team of customer service representatives

(CSRs) and producers, Service Insurance Agency provides thevalue-added benefits that are critical today.The agency, with its headquarters in Richmond, VA, and

offices in Knoxville, TN, and Naples, FL, can provide a vari-ety of insurance products for the transportation industry suchas Auto Liability, Physical Damage, General Liability,Worker's Comp ensation, Garage and Garage Keeper's LegalLiability. The agency also provides additional help in suchareas as driver selection, drug and alcohol testing, DOTcompliance, and safety seminars.“We are one of the largest insurance agencies in the

Southeast, providing transportation insurance solutions to our650 motorcoach clients,” said Service Insurance AgencyPresident Tim O'Bryan.“We have a dedicated staff of insurance professionals

who are committed to the motorcoach industry. With over150-plus years of collective transportation insurance expe-rience we are able to provide our clients, as well as ourpotential clients, with valuable insight.”The producers include Service Insurance Agency President

Tim O'Bryan, located in Richmond, VA.; Roger Gum, ofKnoxville, TN.; and Gray Poehler of Naples, FL.“From an agency standpoint, we help our clients with var-

ious situations that come up in the operation of their busi-ness, whether it's insurance related or not. Our clients knowthey can call us with questions that most non-transportationagents may not be aware of,” Mr. O'Bryan said. He added that a non-transportation agent or agency may not

understand the unique challenges facing the motorcoach opera-tor today.“The insurance companies provide the insurance cover-

ages required by our clients, but we as an agency provide thecustomer service that our clients need in order to operate inthe current business environment. Whether we issue certifi-cates of insurance to groups who wish to travel with ourclients, help our clients with driver selection and retention,provide lienholders with proof that their interests are pro-tected, or just act as a sounding board for general business

questions, we strive to be a complete business partner withour clients.”According to Mr. O'Bryan, “The number of insurance carriers

that specialize in our industry is relatively small. Therefore, it'seven more important than ever to deal with an agency that has along standing relationship with all of these carriers.“One thing about the insurance industry is that it never

stays the same. Pricing models change, natural disasters inthis country and abroad affect the availability of the highlimits that our clients must carry, the ever changing legal cli-mate has a direct impact on this industry. Plus, when youconsider the state and federal mandates imposed on ourclients, now is the time to strengthen your relationship withyour state officials and those in Washington, D.C.“As an agency that specializes in the motorcoach industry,

we welcome the opportunity to work with our clients in all ofthese areas. Service Insurance Agency lives and breathesthis industry. We serve on various state association boardsto provide insight and help each member, whether or notthe company is a client, stay informed. We are committedto strengthening our relationship with our clients, and thevarious state motorcoach associations to guarantee the sta-bility and future of this industry that supports us,” statesMr. O'Bryan.“These are difficult times. It's important that we all work

together. Comm unication is an essential part of the equation soplease do not hesitate to call us and discuss your situation.Service Insurance Agency has been in this business since1952, and we have guided our clients through a variety of busi-ness climates over the years. I am available to my clients 24hours a day, 7 days a week. We need to be available because ourclients work those same hours,” states Mr. O'Bryan.

Service Insurance AgencyOffering The Value-Added Benefits That Are Critical Today

Contact: Service Insurance AgencyTim O'Bryan, President

6850 Catawba Lane, Richmond, VA 232261-800-444-0205 ext. 303

FAX 804-288-7925 • CELL [email protected]

Roger Gum, ProducerKnoxville, TN • 865-546-9697

[email protected]

Gray Poehler, Producer3770 Sawgrass Way, #3431, Naples, FL 34112-1304

[email protected]

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Before you take a turn for the worst...

Get Lancer behind your fleet!Since 1985, motor coach companies

have known that, when disaster

strikes, no insurer has their back like

Lancer. Today, more motorcoach

companies rely on Lancer than any

other insurer for on-site support from

our exclusive Catastrophic Response

(CAT) Team...and over 100 nationwide

bus claims specialists whose only job

is to get them back on the road to

profits fast!

For a premium quote, call your agent

or 800-782-8902 x3264.


Learn more: lancerinsurance.com

370 W. Park Avenue, P.O. Box 9004, Long Beach, NY 11561 I lancerinsurance.com I Page 38 BUSLINE March/April 2015

For over 30 years, we, at Lancer, have explained to thereaders of Busline Magazine why it’s so important for busand motorcoach companies to partner with an insurer thattruly understands the intricacies of their industry. This certainly held true in 2014 as much as it did in

1985, when we insuredour first bus insurancepolicy, and will onlygrow in significance asthe severity of claimscontinues to escalatewith driver shortages,medical inflation, newscience, an embold-ened plaintiffs’ bar ris-ing vehicle values,public (mis)perception, increased regulatory and compli-ance burdens and a host of other factors exerting influenceon risk exposure. Managing these factors will continue tochallenge bus and motorcoach operators…and their insur-ers…for the foreseeable future.However, there is one particular challenge facing all of

us that might be avoidable if the industry reacts quicklyand with a united voice. The Federal Motor Carrier SafetyAdministration (FMCSA) solicited comments on thepotential ramifications of increasing the minimumrequired insurance limits for “Motor Carriers, FreightForwarders and Brokers.” Simply put, we at Lancer believe increasing mandatory

insurance limits from the current $5 million minimum isunnecessary and would have dire long-term consequencesfor the bus and motorcoach industry. We encourage industry stakeholders to take advantage

of every opportunity to offer their own opinions to regu-lators and legislators on the issue — both through tradeassociations and on their own behalf. As an insurancecompany completely dedicated to the transportationindustry, we felt compelled to offer our thoughts. Ourcomments to FMCSA are as follows:

“Lancer Insurance Company is the oldest, largest,and most respected insurer of buses and motorcoachesin the United States. Since we issued our first policy in1985, we have professionally managed over 70,000claims for the bus and motorcoach industry includingnearly 24,000 occurrences involving a wide range of

bodily injuries. Of this total, after applying appropriatefactors for loss cost inflation, approximately one tenth ofone percent of the liability occurrences we managedwould have exceeded $5 million in damages.“We believe, therefore, the current mandatory liabili-

ty insurance limit forbus and motorcoachoperators ($5 million)is more than adequate.“We further believe

the additional insur-ance premium costsresulting from any sig-nificant increase in themandatory liability in -s urance limit will force

numerous small and medium sized bus and motorcoachoperators out of business and ultimately result in lesscompetition, higher prices for the traveling public, and asignificant loss of jobs. The traveling public is bestserved by a continued emphasis on compliance oversightand swift enforcement by the Federal Government, withthe goal always being to take bad bus and motorcoachoperators off the road and acknowledge the safety com-mitment of good operators.”

Whatever the government ultimately decides about min-imum insurance limits, it’s clear that operating buses andmotorcoaches will only get more challenging in the future.An insurance company with a long-term commitment toyour industry, the best claims handling reputation, and thebest safety and compliance resources available can be thedifference in your business, now more than ever.

Contact: Lancer Insurance

370 W. Park Avenue, P.O. Box 9004Long Beach, NY 11561www.lancerinsurance.com

Lancer InsuranceUnderstanding And Partnering With

Bus And Motorcoach Companies For Over 30 Years

An insurance company with a long-term commitment to your industry,the best claims handling reputation, andthe best safety and compliance resourcesavailable can be the difference in your

business, now more than ever.

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Before you take a turn for the worst...

Get Lancer behind your fleet!Since 1985, motor coach companies

have known that, when disaster

strikes, no insurer has their back like

Lancer. Today, more motorcoach

companies rely on Lancer than any

other insurer for on-site support from

our exclusive Catastrophic Response

(CAT) Team...and over 100 nationwide

bus claims specialists whose only job

is to get them back on the road to

profits fast!

For a premium quote, call your agent

or 800-782-8902 x3264.


Learn more: lancerinsurance.com

370 W. Park Avenue, P.O. Box 9004, Long Beach, NY 11561 I lancerinsurance.com I


Protective Insurance CompanyPartners With Customers To Improve Fleet Safety


COVERAGE THAT REVOLVES AROUND YOU

Protective Insurance Company, rated A+ (Superior) by

A.M. Best, has been providing specialized insurance

policies to the transportation industry since 1950.

Our hands-on approach to insurance allows us to

understand the needs of our customers and form

long-standing partnerships. We have a strong safety

culture, a tenured claims department and superior

customer service standards.

Here are just a few of the benefits Protective offers:

• Outstanding cash flow payment options

• Superior claims service

• Ability to package all lines of coverage, including

auto liability, general liability, physical damage

and workers’ compensation

• Dedicated loss prevention team that specializes

in the transportation industry

PUBLIC TRANSPORTATION

FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS

EXCELLENCE IN:

FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ: (800) 644-5501 ext. 2570

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

protectiveinsurance.com

Protective Insurance Company embodies the ideology that although insurance is something you must have, the experience should notbe painful. We partner with customers to provide additional tools they need to improve risk management and awareness within theirorganizations. We understand that our role is to be financially stable to assist in the event of a loss. In addition to providing superiorfinancial strength, our goal is to provide customers with tools to reduce accidents and improve their company’s overall safety culture. We have a full service loss prevention team who focuses on meeting the individual needs of customers. Along with personalized atten-

tion, we provide broad-based training solutions. The combination of these two resources gives customers added value they did not alwaysexpect from their insurance carrier. One example of this is our Safety Solutions video series. After noticing a lack of public transportation training resources, we began pro-

ducing videos designed specifically for school bus and motorcoach drivers. Topics include distracted driving and turns and tail swings.The videos are designed to watch while on a break or for motor carriers to play during safety meetings. You can view them in the LossPrevention section of our website: www.protectiveinsurance.com. Creating a safety culture is very important within any transportation company, but it is also important to know that you are with an

insurance carrier that specializes in handling public transportation claims. Protective has a centralized claims team who focuses on work-ing with, and understanding the needs of, public transportation companies. We focus on settling claims as expeditiously and properly aspossible to control costs.We also host an annual Public Transportation Claims + Safety Seminar that brings together customers and industry partners. At our

most recent seminar, held November 2014, attendees heard from experts on a variety of topics geared toward improving their fleet oper-ations. We also had a bus simulator on-site, and provided live demonstrations of how they work and how they can be used as an effectivedriver training tool. Below is a brief recap of the sessions. Presentations can be downloaded at: www.protectiveinsurance.com/PTCS:

n Implementing effective wellness solutions for “hard-to-reach” populations — Stewart Levy, Health PromotionSolutions: This session addressed the challenges and opportuni-ties to deliver effective wellness and disease management solu-tions for remote, hard-to-reach and diverse driver populations.Levy provided an overview of strategies and tools/resources toachieve maximum participation, engagement and proven resultsin these types of settings. He also identified some of the barriersand challenges with implementation, including consistency indelivery, data integration and financial investment;

n Insurer anti-fraud program guide — Michael Buchanan,National Insurance Crime Bureau: Resisting insurance fraudrequires proactive action. To help insurers develop and assesstheir anti-fraud program and contribute to great industry efforts,the International Association of Special Investigations Unity(IASIU) and National Insurance Crime Bureau (NICB) havejointly created the Insurer Anti-Fraud Program Guide. This ses-sion covered how that program applies to the transportationindustry;

n Importance of driver training to behavior modification—Kelly Anderson, Impact Training Solutions: Behavior is not theroot cause of most accidents and injuries. In order to proactively,significantly and consistently reduce “events,” we have to instillthe proper behavior through education, awareness and motiva-tion. This presentation outlined how to create a safety and train-ing program that will engage drivers of all experience levels.Anderson also outlined how fleets can increase the number ofdrivers recruited and decrease turnover through the utilization ofan ongoing training program;

n Safety culture: Newest approach and tools — TerryMathis, ProAct Safety, Inc.: We have long heard the safety bene-

fits of creating a safety culture within the industry. Over the lastfive years, the world has changed and so has how companiesdevelop, implement, communicate and evaluate this safety cul-ture. Mathis discussed how many of the best organizations andleaders create, inspire and continuously improve their employee-involved journey to Safety Culture Excellence™;

n The future of estimatics: Efficient, timely, accurate andcustomer-focused — C.J. Przybyl, Snapsheet: Mobile self-serv-ice claims is a hot topic in any claims organization. But whatimpact will mobile self-service really have and how will youroperation react? This session highlighted the actual implementa-tion of mobile self-service — from the technology, to the process,to customer interactions and how technology is used to bridge thegap; and,

n No awareness, no safety… Know awareness, knowsafety! — Jesus Villahermosa, Crisis Reality Training: Thispresentation addressed the personal safety issues that are onevery bus and coach operator’s mind. What do I do if someonetries to attack me during the operation of my bus? Do I even havethe right to defend myself? Can I be sued if I do defend myself?What do I do if there is a fight or act of violence on my bus orcoach? Do I have to physically intervene? Villahermosa dis-cussed these, and other personal safety issues, that will empowerdrivers when responding to a crisis.These are just two examples of Protective Insurance

Company’s value-added services. The company’s goal is to givecustomers the tools needed to control their costs, provide trainingto their drivers and improve their operating ratios.

To learn more about partnering with Protective, contact Stacy Renz at [email protected]

or call 800-644-5501, ext. 2570.

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COVERAGE THAT REVOLVES AROUND YOU

Protective Insurance Company, rated A+ (Superior) by

A.M. Best, has been providing specialized insurance

policies to the transportation industry since 1950.

Our hands-on approach to insurance allows us to

understand the needs of our customers and form

long-standing partnerships. We have a strong safety

culture, a tenured claims department and superior

customer service standards.

Here are just a few of the benefits Protective offers:

• Outstanding cash flow payment options

• Superior claims service

• Ability to package all lines of coverage, including

auto liability, general liability, physical damage

and workers’ compensation

• Dedicated loss prevention team that specializes

in the transportation industry

PUBLIC TRANSPORTATION

FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS

EXCELLENCE IN:

FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ: (800) 644-5501 ext. 2570

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protectiveinsurance.com



Keeping You in Motion

Transportation Insurance Brokers

LOS ANGELES • NEW YORK • BALTIMORE • MINNEAPOLIS/ST. PAUL • ORLANDO

CA LIC. #0705008

800-248-2877 818-246-2800www.tibinsurance.com

TIB Transportation Insurance Brokers is thelargest agency in the country dedicatedsolely to the transportation industry.

Headquartered in Glendale, CA, with offices inMinn eapolis/St. Paul, Orlando, Baltimore, andNew York, TIB serves more than 5,000 bus andlimousine clients nationally. It’s committed to thetransportation industry, and only that industry. Allof its clients have commercial auto exposures withthe vast majority being certificated carriers. At TIB, tough transportation insurance prob-

lems are handled every day. The company isstaffed to provide clients with the finest service ofany broker in the industry. TIB’s goal is to worktogether as a team to take care of clients. It offershigh quality services, trouble-free relationshipsand rapid response to a customer’s needs throughthe strength of TIB’s national network. TIB’s specialization and commitment to the

transportation industry ensures that by focus-ing only on this marketplace, it can devote theenergy and resources necessary to be at the

leading edge of the transportation insurancefield. All clients have their own personalaccount executive. In addition, they are provid-ed with an assistant account executive to han-dle their standard requests such as certificates,endorsements, filings, etc., and an accountingrepresentative who knows their exact premiumstatus. Clients always have total access to TIB’scorporate management team, who can provideassistance for a client’s risk managementneeds.The transportation industry has traditionally

experienced problems securing programs whichprovide adequate coverage and competitivepricing. As brokers, TIB works for the clients,explaining the various plans and programs andhelping them determine the insurance policieswhich best suit their needs. TIB is not captive toa single insurance company; therefore, it canoffer options and alternatives, rather than pro-viding a client with one — and only one —insurance program.

TIB is keenly aware of changes in the market-place because the company is there, immersed init everyday. Obviously, change is a part of theenvironment, and indeed, a dynamic force affect-ing all of us. TIB’s goal is to always be on thecutting edge — to discern the good from thepotentially damaging; to keep the concerns andgoals of its clients foremost in its actions andreactions to the times. All of TIB’s accounts are important to the

company, no matter what their size, starting withthe largest customers right down to individualowner/operators. The success of each and everyone of these customers is an integral part ofTIB’s success — this fact is always on the mindsof TIB professionals as they serve the compa-ny’s client base.

“KEEPING YOU IN MOTION IS OUR COMMITMENT —

HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”

TIB:Committed To The Transportation Industry, And Only This Industry

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With more than 50 years in the com-mercial transportation insurance indus-tries, RRL Insurance prides itself in notonly being able to provide your compa-ny with competitive insurance options,but also offering quick responses andthe personalized service you deserve. We offer two major types of insur-

ance coverage — public livery insur-ance and industrial transportation insur-ance. We’ll cover you whether you areoperating motorcoaches, limos and/orparatransit vehicles, or are a trucking,recycling, waste hauling, landfill, septicor demolition company. RRL Insurance offers all the industry

specific coverage you need to run yourbusiness legally, safely and profession-ally. We also bring our expertise to thetable to provide you with affordablerates to help protect your bottom line.

Need Public Livery Or OtherCommercial Vehicle Insurance? Call RRL Insurance Today

Choose RRL Insurance for theabsolute best in commercial vehiclecoverage. Our associates are accessible,friendly and ethical. We have in-depthknowledge of the transportation busi-ness, which we are constantly enhanc-ing through our contacts with insurancecompanies and insureds. In addition, RRL Insurance works

with well-regarded companies that arevery competitive in today’s market-place. We are also responsive to ourcustomers’ needs, and offer a compre-hensive safety program that makes usyour partner in reducing accidents andpremiums. Our goal at RRL Insurance is to pro-

vide you with viable insurance solu-tions that combine competitive cover-age and rates with superior service tohelp ensure you experience the optimaloutcome.

Call RRL Insurance at 800-407-4077for more information about the company’s insurance coverage.


RRL Insurance:Whatever Road You Travel, RRL Insurance Helps Get You There

Our Goal: Viable insurance solutions, competitivecoverage/rates, and superior service.

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EFFICIENCY RELIABILITY ITY

PERFORMANCEAir Conditioning Electric

hermetic electric scroll compressor/s ʓ a.c. motors ʓ self-contained refrigerant loops ʓ��generator or hybrid bus power

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American Cooling Technology, Inc.See Ad On Page 45715 Willow Springs LaneYork, PA 17406 USA717-767-2775 FAX: 717-767-3658E-Mail: [email protected]: www.actusa.us.comCompany Officers: Dave Oberdorff, President; JR Lucas, VicePresident; James Schreiber, Vice PresidentProducts: American Cooling Technology, Inc. (A.C.T.) designs andmanufactures a complete line of advanced bus air conditioning systemsfor all sizes and makes of buses, including both conventional andhybrid-drive buses. Products include split type air conditioning sys-tems as well as complete room mount air condition systems for all

buses. In addition, ACT offers specification preparation assistance,product testing, replacement air conditioning parts for most brands, andproduct training classes. 15

BITZER U.S., Inc.See Ad On Page 464080 Enterprise WayFlowery Branch, GA 30542 USA770-718-2500 FAX: 770-503-9440E-mail: [email protected]: www.bitzerus.comCompany Officers: Matthew Lish, Norman GillespieProducts: BITZER provides bus/coach air conditioning compressors.



BITZER’s product range covers all compressor technologies fromreciprocating to scroll and screw compressors. BITZER bus air condi-tioning compressors are designed specifically to excel within the harshenvironment of today’s engine compartments. BITZER’s bus air con-ditioning compressors offer capacity to cool coaches, school buses,transit buses, including larger articulated and double-decker buses. 15

Espar Climate SystemsSee Ad On Page 4729101 Haggerty RoadNovi, MI 48377 USA800-387-4800 Website: www.espar.comProducts: Espar Climate Control Systems include air conditionand heating systems tailored to customer needs. Both fuel-operat-ed and PTC-electric heaters are available in a wide selection ofBTU ratings. 15

Mobile Climate Control3189 Farmtrail RoadYork, PA 17406 USA800-673-2431 FAX: 717-764-0401Website: www.mcc-hvac.comProducts: Mobile Climate Control designs, manufactures, installsand services a complete system solution for buses: by providingmaximum heating, ventilating, air conditioning and windshielddefrosting/defogging for both conventional and hybrid vehicles. 12

ProAir, LLC2900 Country Road 6 WElkhart, IN 46514 USA574-264-5494 FAX: 574-264-2194E-mail: [email protected]: www.proairllc.comCompany Officers: Dennis Mitchell, President; Jeff Armstead, SalesManagerProducts: Manufacturer of air conditioning, heating and defrost sys-tems for all types of buses and shuttle vehicles. The company special-izes in climate control systems for driver and passenger areas, and alsostocks a complete line of related parts. 15

Proheat3831 No. 6 Rd.Richmond, BC V6V 1P6 CANADA604-270-6899E-Mail: [email protected]: www.proheat.comProducts: Proheat provides heating solutions for bus and coachneeds. These solutions allow for easy starting, greater fuel savings,and reduced idling and engine wear. Products also help reduce emis-sions and improve engine service life by maintaining a constantengine temperature regardless of outside temperature. Proheat canimprove passenger and driver comfort by adding heat when needed.Heaters are autonumous, operating only when needed and providedetailed information on usage, duty cycles, coolant temperatures anddiagnostics. 14



Rifled Air Conditioning, Inc.2810 Earlham PlaceHigh Point, NC 27263 USA336-434-1000 FAX: 336-861-4646Website: www.rifledair.comProducts: Manufacturer and installer of climate control systems specif-ically designed to meet the demands of the medium duty bus market.Specializing in school bus and shuttle bus markets. 12

SMI1975 Joe B. Jackson Pkwy.Murfreesboro, TN 37127 USA615-867-8515 Website: www.smiglobal.netProducts: Pretoria interior lighting/ducting, LED strip lights, Transpecroof hatches and energy absorbing bumpers. 14

Spheros North America, Inc.5536 Research DriveCanton, MI 48188 USA734-218-7350Fax: 734-487-1569E-mail: [email protected]: www.spheros.usACC Climate Control22428 Elkhart East Blvd.; P.O. Box 1905Elkhart, IN 46514 USA574-264-2190 FAX: 574-266-6744

Toll Free: 800-462-6322Website: www.accclimatecontrol.comCompany Officers: Heiko Baufeld, CEOProducts: As a division of the international Spheros Group,Spheros North America offers economical and eco-friendly climatecontrol systems for buses. The Spheros product line is accompa-nied by an extensive installation network in North America, anestablished parts distribution and service network and comprehen-sive support. Spheros’ air conditioning product line includes rooftop and skirt mounted condensers, ceiling and in-wall mountedevaporators, a complete line of rooftop systems as well as electricair conditioning systems. The company’s heating prodcuts cater to the needs of a wide vari-ety of markets and customers, including environmentally compati-ble hybrid and electric heaters. Additionally, Spheros offers solu-tions for ventilation and emergency roof hatches. Spheros providestailored, sustainable and cost-effective solutions for heating, venti-lation and air conditioning systems for all types of buses. 15

Sutrak CorporationSee Ad On Page 446897 East 49th AvenueCommerce City, CO 80022 USA303-287-2700 FAX: 303-286-1005Website: www.sutrakusa.comProducts: ISO 9001 certified. Heating, ventilating and air conditioningsystems for light rail vehicles and people movers and buses includingschool buses. 10



COMFORTABLE TEMPERATURES, WHEREVER YOU GOAre you looking for a climate control expert who provides the right temperature in your buses whatever the challenge? Then Espar is just the partner you need.

Espar Climate Control Systems designs and manufactures innovative heating and air conditioning solutions for total temperature control in buses. As part of the globally active Eberspaecher Group, we are always there when you need us to deliver precisely the range of services you want.

Learn more about how you can count on Espar today and join us at the 2015 Mid-America Trucking Show in booth #12064 for a special presentation. Trucking Show in booth #12064 for a special presentation.

Espar Climate Control Systems designs and manufactures innovative heating and air conditioning solutions for total temperature control in buses. As part of the globally active Eberspaecher Group, we are always there when you need us to deliver precisely the range of services you want.

Espar today and join us at the 2015 Mid-America

buses. As part of the globally active Eberspaecher Group, we are always there when you need us to deliver

Espar today and join us at the 2015 Mid-America Trucking Show in booth #12064 for a special presentation. Trucking Show in booth #12064 for a special presentation.

Thermo King Corporation314 West 90th Street, Minneapolis, MN 55420 USA952-887-2200 Website: www.thermoking.comProducts: Thermo King offers a complete line of HVAC solutions fortransit, coach, shuttle and school bus. Thermo King offers: the SLRSeries, a one-piece rooftop HVAC unit for shuttle and paratransit vehi-cles featuring the COMFORTEK™ air distribution system that pro-vides better temperature control, faster recovery and a balanced refrig-eration cycle; a complete line of energy efficient, all-electric HVACsystems for hybrid, battery, fuel cell and trolley buses; and an all-elec-tric HVAC system for conventional diesel or compressed natural gas-powered buses featuring integrated electric compressors and is inde-pendently operated and powered by a power electronics module. 13

Trans/Air Manufacturing480 East Locust St.Dallastown, PA 17313 USA717-246-2627 FAX: 717-244-7088Website: www.transairmfg.comProducts: Trans/Air Manufacturing is an ISO 9001 registered firm,manufacturing a full line of climate control systems for the school,commercial, and electric/hybrid vehicle markets. Units, parts, serv-ice, training, warranty, and new or aftermarket installation are avail-able through factory-owned operations or a network of distributorsthroughout North America. 15

Atlantic Limo Buys 6 Temsa Coaches

Atlantic Limousine & Transportation, located in Atlanta, GA, providesground transportation services throughout the Atlanta area as well asworldwide travel, through a network of affiliates. Now in its 19th year ofbusiness, the family-owned and operated business offers transportationservices for corporate groups, airport transportation, wedding parties andbus charter service forout-of-town trips. Atlantic has a fleet of

more than 65 vehicles. Itrecently took delivery ofsix Temsa coaches: fourTS 45 full-size and twoTS 35 mid-size coaches.For more information onAtlantic Limousine & Transportation, visit www.atlanticlimo-ga.com. Atlantic Limousine’s TS 35 mid-size coaches are seated for 40 passen-

gers, and are equipped with leather seats, hardwood floor, an A/V system,flat screen TVs, satellite TV, Wi-Fi, 110V + USB power outlets, and arestroom. Hoss Oskouie, vice president of Atlantic Limousine, said that their

current operation benefits from the TS 35 coach because it “is great forthose smaller groups who do travel outside of town or local transfer tripswho do not require full-size motorcoaches.” The TS 45 full-size coaches are seated for 56 passengers and are

equipped with features including Wi-Fi, 110V + USB power outlets, anA/V system, flat screen TVs, satellite TV, and a restroom. CH Bus Sales, Inc., is the exclusive distributor of Temsa motorcoach-

es in the United States and Canada. Visit www.chbussales.com for more information.


During the AHR Expo held early in 2015, vis-itors to the international trade fair received infor-mation about BITZER’s range of scroll, screwand reciprocating compressors.BITZER’s highlights at AHR Expo 2015

included the ORBIT 6 and 8 scroll compressors,with high isentropic efficiency and energy effi-ciency. “The five models in the ORBIT 6 series offer

a delivery rate of between 840 and 1620 CFH(60 Hz), and reallyimpress with their widerange of applications aswell as with their lownoise levels,” said thecompany. “With a cooling capac-

ity of between 137 and261 kBtu/h at 60 Hz, theyare suitable for air condi-tioning systems and heat pumps. Like theORBIT 6 scroll compressors, the ORBIT 8 serieshas been designed for the R410A refrigerant.The six ORBIT 8 compressors have a deliveryrate of between 1260 and 3300 CFH (60 Hz),achieve high efficiency rates and operating noiselevels are up to 3 dB(A) lower than comparablecompressors.” Company representatives saidBITZER products offer these features:

Can Be Flexibly CombinedIt is now possible to operate differing scroll

compressors in parallel – without using anyactive oil management. This enables BITZER tooffer up to 20 different combinations, with dif-ferent performance, using ORBIT scroll com-pressors. For example, users can thus combineORBIT 6 and 8 compressors in a single system.

A New DriveThe CSVW2 compact screw compressors

offer integrated frequen-cy inverters. BITZER hasdeveloped the compres-sors for use in watercooled chillers for sys-tems with low saturationdischarge temperatures,and which are equippedwith new permanentmagnet motors. CSVW2

compact screw compressors have a high energyefficiency rating (EER) and a good ESEERvalue.The Right Product For Every ApplicationBITZER semi-hermetic compact screw com-

pressors are more efficient when partiallyloaded and are well suited to applications withhigher saturation discharge temperatures. Theyhave been designed for use in air conditioning

systems, heat pumps and in individual, shortcircuits. With its OS series, BITZER also presented

trade fair visitors with an open screw compres-sor, which was designed for the natural and car-bon-neutral refrigerant ammonia (R717). Thisseries’ special characteristics include its highsystem performance, optimal power adjustmentand its efficient use of energy when fully or par-tially loaded as well as its economizer mode.ECOLINE Reciprocating CompressorThe company also produces and distributes

semi-hermetic ECOLINE reciprocating com-pressors. BITZER has improved the coolingcoefficient of performance (COP) of the entireseries by up to 12 percent and has designed themto be flexible for the refrigerants R134a, R404A,R407A, R407C, R407F, R507A, R290 andR1270. With the new CRII capacity control, the ECO-

LINE reciprocating compressor’s range of con-trol can be flexibly set between 10 and 100 per-cent. In the VARISPEED version, because thefrequency inverter is being cooled by the suctiongas, the ECOLINE reciprocating compressorshave very good efficiency values. The smoothspeed control minimizes the frequency ofswitching, thus lowering the energy costs. Thesuction gas cooling also ensures that the electri-cal parts operate at an optimum temperature.Visit www.bitzerus.com for more information.


BITZER Highlights Products At AHR Expo In Chicago

With new drive, the CSVW2 screw compressor.

“Photo: BITZER US, Inc.”



Glaval Bus

Glaval LegacyOne of the industry’s most recent offerings in the 26,000-lb GVWR

class, the Glaval Legacy is built on a Freightliner S2C chassis. The S2Cis equipped with a Cummins 6.7L ISB and Allison Transmission, and arear air-ride suspension and hydraulic brakes.

The Legacy is a cutaway style coach with a forward entrance doorup to 40” in width. The Legacy is available in a choice of a 96” or 102”exterior width. There is also the choice between a lowered 3-step entry-way, or the conventional 4-step floor height. Various seating plans areavailable to accommodate up to 45 passengers.

The Legacy is Altoona tested for 10 years/350,000-miles. Glavaloffers a wide variety of ADA-compliant paratransit along with luggageand cargo alternatives, making it a great choice for both the commer-cial and transit customer.

This product is constructed using Glaval’s vacuum laminated galva-nized “Flo-Coated” steel-safe cage structure design and backed by a 5Year/100,000 mile limited body warranty.

Glaval Bus914 CR #1 NorthElkhart, IN 46514800-445-2825

Website: www.glavalbus.com

Model ............................................................................................Glaval LegacySeating Capacity............................................Up to 45 passengers seatedOverall Length .................................................................32’, 35’, 37’ and 40’Exterior Width ..............................................................................96” and 102”Exterior Height...............129” approx. (Exc. Roof A/C or Escape Hatch)Interior Width.................................................................................92” and 97”Interior Height..........................................................................78” HeadroomWheelbase ........................................................................219”, 259” and 279”GVWR ..................................................................................................26,000-lbs.Engine......................6.7L Cummins ISB Inline-Six Cylinder Turbo DieselTransmission.........................................................................Allison 2200 PTSFuel Tank ..........................................Up to 100-Gallon (Depending on WB)Suspension ...........................................Rear Air Spring/Front Leaf Spring

Glaval Bus

Glaval Titan II Low FloorWhether it’s a wheelchair passenger, business traveler or an elderly

rider, the Titan II LF eliminates the need for steps to enter or exit thevehicle. There is also no longer a need for the traditional wheelchairlift. The Titan II LF is offered with either a Braun or Ricon bi-fold powerramp. This new low floor kneeling bus utilizes the rugged Chevy G4500chassis platform along with a heavy-duty “Purpose-Built” chassis andfloor structure designed and produced by Spartan Chassis.

One of the most impressive features of the Titan II LF is the 4-cor-ner, self-leveling air-ride suspension with kneeling capability. With thetouch of one switch, the complete unit will kneel to achieve a 1:6 rampslope which exceeds ADA’s current minimum, at the same time provid-ing a level floor surface for all wheelchair positions. The Titan II LFoffers true random access for up to 5 wheelchair positions, or can seatup to 21 ambulatory passengers. With Glaval’s reputation for building aquality product, the Titan II LF is sure to help make life easier.

Glaval Bus914 CR #1 NorthElkhart, IN 46514800-445-2825

Website: www.glavalbus.com

Model.......................................................................................Glaval Titan II LFSeating Capacity.............................................................21-pax or 5 W/ChairOverall Length .........................................................................24’, 26’ and 28’Exterior Width................................................................................................96”Exterior Height ........................................110” (Exc. Roof A/C, Roof Hatch)Interior Width.................................................................................................92”Interior Height ..................................78” Behind Rear Wheel/81” in FrontWheelbase ..............................................................................166”, 190” & 214”GVWR .....................................................................................................14,200-lb.Engine ......................................Chevy Vortec 6.0L V8 Gas or CNG option,

and also now available with DuraMax DieselTransmission ....................................................................6-Speed AutomaticChassis ..........................................................................................Chevy G4500Fuel Tank ..............................................................................................57-Gallon


Turtle Top

Odyssey XLTThe Odyssey XLT shuttle bus and motorcoach series provides up to

51 passengers with an outstanding travel experience. Built on theFreightliner FM2 chassis, Turtle Top gives added focus toward road sta-bility, passenger comfort, vehicle dependability, quality, and safety.

Customized travel amenities and increased passenger and storagecapacity are available for churches, colleges, city and county trans-portation authorities, assisted living services, cross-country touringcompanies, excursion companies and many more transportation oppor-tunities.

Turtle Top67819 State Road 15New Paris, IN 46553800-296-2105

Email: [email protected]: www.turtletop.com

ODYSSEY XLT FEATURES• Aerodynamic automotive styling

• Clear view windows• Up to 51 passenger capacity – CDL required• Wide interior with double row luxury seating

• Flexible floor plans including wheelchair capacity• Meets and exceeds FMVSS regulations

• Qualifies for “Buy America”• Steel roll cage with full perimeter steel floor

• Body and air conditioning warranty

Turtle Top

Odyssey XL The Odyssey XL shuttle bus and motorcoach series extends Turtle

Top’s most popular shuttle to provide up to 37 passengers with a greatride. These are available on the Ford F550, F650, F750 and Freightlinerchassis and provide road stability, passenger comfort, dependability,quality, and safety.

Selecting the Odyssey XL increases passenger capacity for church-es, colleges, city and county transportation authorities, assisted livingservices, cross-country touring companies, excursion companies andmany more transportation opportunities.



ODYSSEY XL FEATURES• Aerodynamic automotive styling

• Clear view windows• Up to 41 passenger capacity - CDL required• Wide interior with double row luxury seating

• Flexible floor plans including wheelchair capability• Meets and exceeds FMVSS regulations

• Qualifies for Buy America and is Altoona tested• Steel roll cage with full perimeter steel floor

•Body and air conditioning warranty




Turtle Top

Van TerraThe Van Terra shuttle bus showcases both strength and versatility.

All types of passengers, including senior living agencies, find it easy toenter and exit with ample headroom and aisle passage. It is a greatalternative to the standard 15-passenger van.

The Van Terra maneuvers like a van but has the stability of a dualrear wheel bus. Extended rear wheel stance with a full roll cage, quali-ty construction, and sleek styling make this an affordable and practicalchoice for safe dependable transportation.



VAN TERRA FEATURES• 15-18 passenger alternative*• Low, wide enclosed entrance

• Wide aisle with interior headroom• Wide wheelbase stance for road stability

• Flexible floor plans, including wheelchair capability• Meets and exceeds FMVSS regulations

•Altoona tested• Steel roll cage with school bus roll-over crush test

• CDL license not required in most states**• The most storage in its class

*Some floorplans include wheelchair/luggage areas that reducethe number of seats. 18 seats is the maximum possible occupancy

in this class.

**15 and under do not require CDL in most states. 16 passengerand above do require CDL.

Turtle Top

Terra TransitThe Terra Transit shuttle bus is an economical complement to Turtle

Top's mid-size fleet. This abridged version of the Odyssey also offersseating for up to 25 passengers, and maintains the same safety stan-dards that is known at Turtle Top. Riders find it easy to enter and exitwith ample headroom and aisle passage.

With a variety of floor plans, users can meet their needs for storage,seating preferences, and wheelchair accessibility. A full roll cage, qual-ity construction, and 2-year warranty make this an affordable and prac-tical choice for safe, dependable transportation.



TERRA TRANSIT FEATURES• Up to 25 passenger capacity – CDL required

• Low, wide enclosed entrance• Flexible floor plans including wheelchair capability

• Meets and exceeds FMVSS regulations• Qualifies for “Buy America” and is Altoona tested

• Steel roll cage with full perimeter steel floor• Body and air conditioning warranty


Micro Bird Commercial

CT-SeriesThe new Ford Transit chassis is revolutionizing the commercial bus

market. Offered in gas or diesel, recent tests demonstrate day-to-dayfuel economy of up to 38 percent compared to other shuttle bus chas-sis. The Transit chassis also offers a new encased capless fuel filler, andan improved engine compartment layout in both 3.2 diesel and 3.7 gaslitre engines, that are proven worldwide.

In addition to many of the Micro Bird body benefits, such as the rein-forced structure and the superior insulation, the wider center aisle ofthe CT-Series enhances passenger comfort. The overall look of this newvehicle is contemporary and stylish.

Micro Bird Commercial3000 Girardin Street

Drummondville, Quebec J2E 0A1855-628-MBUS (6287)Fax: 819-475-9633

Email: [email protected]: www.mbcbus.com

Model .....................................................................................................CT-SeriesSeating Capacity ...........................................................Up to 17 passengersLength ............................................................................................................273”Width.................................................................................................................86”Height .............................................................................................................106”Engine .......................................................................3,7L V6 or 3,2L 15 DieselTransmission......................................................6 speed AOD w/SelectshiftChassis ..................................................................................Ford Transit T350Air Conditioning .......................................................................Up to 55K BTUSteering.........................................................................................Tilt-StandardSuspension......................................................................................Leaf SpringWheelbase......................................................................................................156”


CTS-SeriesMicro Bird Commercial designs and manufactures a complete line of

commercial buses built with superior durability. The CTS-Series deliversexceptional safety and stability, making this bus an excellent choice forspecial needs applications. This bus is ready to be equipped with avariety of options to suit the needs of any passenger. The CTS-Series(CT-Series) offers a new design, with more visibility and a more com-fortable driver’s area, with easy access to controls.




Model ..................................................................................................CTS-SeriesSeating Capacity ............................................................Up to 11 passengersLength ............................................................................................................273”Width.................................................................................................................86”Height .............................................................................................................106”Engine .......................................................................3,7L V6 or 3,2L 15 DieselTransmission......................................................6 speed AOD w/SelectshiftChassis ..................................................................................Ford Transit T350Air Conditioning .......................................................................Up to 55K BTUWheelchair lift.....................................................................................StandardSteering.........................................................................................Tilt-StandardSuspension......................................................................................Leaf SpringWheelbase......................................................................................................156”





D-Series DLXThe D-Series is a dual rear wheel bus made of 6 longitudinal struc-

tural beams, combined with one-piece galvanized steel roof bows thatenhance safety and roll-over protection. This mid-size bus can bebuilt to accommodate various types of configurations, seating up to25 passengers.

Micro Bird buses are purpose built for tours, assisted living, publictransit, shuttle markets and more. Several options such as luxury seats,extra wide rear view window, flat screen TV, and panoramic windows,are offered to enhance the passenger experience. A propane system isalso available.




Model ..............................................................................................D-Series DLXSeating Capacity ..........................................................Up to 25 passengersLength...................................................................................From 257” to 315”Width.................................................................................................................96”Height..................................................................................................111” or 113”Engine....................................Ford 5,4 L - 6,8 L or GM 6,0 L - 6,6 L DieselTransmission................................Ford 5-Speed AOD or GM 6-Speed AODChassis ............................................Ford E350 & E450 or GM 3500 & 4500Air Conditioning .......................................................................Up to 82K BTUSteering.........................................................................................Tilt-StandardSuspension ...................................................Leaf Spring - Mor/Ryde or AirWheelbase .............................................................................From 138” to 191”


DS-SeriesThe DS-Series, a dual rear wheel special needs vehicle, delivers

superior safety and a smoother ride because of the energy absorbingblocks that absorb the road vibration. Recessed wheelchair tracks,Slide N’Click or floor pocket anchorages, offer safe and secure trans-portation for special needs passengers.

The double-leaf wheelchair doors offer protection on both sides ofthe lift, thus adding to passenger safety, while offering superior weath-er seal and door strength.




Model.....................................................................................................DS-SeriesSeating Capacity ..........................................................Up to 22 passengersLength...................................................................................From 283” to 315”Width.................................................................................................................96”Height ..............................................................................................................118”Engine....................................Ford 5,4 L - 6,8 L or GM 6,0 L - 6,6 L DieselTransmission................................Ford 5-Speed AOD or GM 6-Speed AODChassis ............................................Ford E350 & E450 or GM 3500 & 4500Air Conditioning .......................................................................Up to 82K BTUWheelchair Lift....................................................................................StandardSteering.........................................................................................Tilt-StandardSuspension ...................................................Leaf Spring - Mor/Ryde or AirWheelbase .............................................................................From 138” to 191”


Allied Specialty Vehicles

Champion BusThe Champion LF Transport™ with FlexBus™ technology represents

the next generation of vehicles designed to meet and exceed the trans-portation needs of today’s passengers, providing the very best in vehi-cle accessibility. The patent and patent-pending chassis and suspen-sion technologies eliminate interior steps and the need for lifts. All ofthese components produce equal access and a positive transit experi-ence for all riders.

According to Champion Bus, it is the first manufacturer to offer theEqualizer Ramp™, which automatically senses the height of the rampdeployment surface and adjusts to equate all sections of the ramp toprovide passengers with the easiest possible single-grade slope acces-sibility. The innovative OverRise feature lifts the entire vehicle up to 2.5inches higher than the OEM ride height at the push of a button. At lowspeeds, this feature will allow the vehicle to navigate complicated sur-faces that would not be possible with a vehicle at standard ride height.

Champion Bus331 Graham Rd.

Imlay City, MI 48444800-776-4943/810-724-6474

Fax: 810-724-1844Email: [email protected]: www.championbus.com

Model ........................................LF Transport™ with FlexBus™ technologySeating Capacity ..........................................................Up to 23 passengersLength.........................................................................................................24’-27’Width ...............................................................................................................102”Height................................................................................................................111”Engine ....................................................................................................6.8L V-10Transmission.....................................................................6-speed automaticChassis ...............................................................................................Ford E-450Air Conditioning..........................................................Customer preferenceWheelchair Lift ....................................................................Equalizer Ramp™Steering..........................................................................................................OEMSuspension ........................................................................Electronic Air RideWheelbase.................................................................................189”, 195” 208”


Goshen CoachThe GCII is the flagship of the Goshen Coach brand. With the steel

body construction, this model can be configured to transport a few pas-sengers or a large group, safely to their destination. Nearly 8 feet wide,the GCII provides passengers wide aisles, excellent headroom, flexiblewheelchair options, and space for luggage racks and reading lights.

With a good, clean fit and finish, the GCII is Altoona tested, crashtested and can accommodate up to 25 passengers or 16 passengers and2 wheelchair positions. This model is great for municipal bids, non-med-ical emergency, hospitals, churches, airports and more.

Goshen Coach25161 Leer Dr.

Elkhart, IN 46514574-970-6300

Fax: 574-266-5866Website: www.goshencoach.com

Model ...............................................................................................................GCIISeating Capacity ..........................................................Up to 25 passengersLength .......................................................................................257” - 318” OALWidth..................................................................................................91” InteriorHeight ...............................................................................................79” InteriorEngine............................................................................................Gas or DieselTransmission ...........................................................4 or 5 speed/AutomaticChassis.........................................................................................Ford or ChevyAir Conditioning ................................................................................OEM DashWheelchair Lift ..........................................................Available as an optionSteering ......................................................................................................PowerSuspension.........................Heavy-duty suspension available as optionWheelbase..........................................................................................139” - 190”





KrystalCombining a pedigree of over 30 years of industry leading quality

and value with the standard bearer of luxury, Krystal Bus is manufac-tured by ElDorado National. Produced in the heart of America in a state-of-the-art facility, the complete product line has that unmistakablestyle and appeal the industry has come to know and love.

The F650 Shuttle Bus model provides a long list of standard fea-tures as well as a wide selection of optional equipment to assurepassengers comfort and safety. With seating capacities from 28 to 43passengers, the F650 Shuttle Bus makes the journey as enjoyable asthe destination.

ElDorado enhancements to the Krystal product include the provenEP3 electrical system, corrosion resistant steel cage treatment, com-posite subfloor, and the strong foundations of ElDorado National andAllied Specialty Vehicles. With Krystal, luxury isn’t just an expectation,it’s a tradition.

Krystal1655 Wall St.

Salina, KS 67401800-579-7825/785-493-2043

Email: [email protected]: www.krystalbus.com

Model ................................................................................................Krystal K40Seating Capacity ..................................................................................28 to 43Length.................................................................................................36.5’ & 40’Width ................................................................................................................101”Height..............................................................................................................126”Engine.......................................................................Cummins ISB 6.7L DieselTransmission.......................................................................Allison 2500 AutoChassis.................................................................................................Ford F650Air Conditioning ............................................................ACC Climate ControlWheelchair Lift ........................................................................Ricon or BraunSteering ......................................................................................................PowerSuspension....................................................................................OEM Air RideWheelbase .........................................................................................260”, 296”


Federal CoachThe Spirit model by Federal Coach is excellent for transporting cor-

porate executives and larger groups who demand high-end transport atan affordable cost. By being a leader in luxury coach innovative conver-sions, Federal Coach can transform a bus into a corporate-style execu-tive coach or luxury limousine.

Options like flat-screen LCD TVs, high-end seating, special LED light-ing packages and black-out windows, and fixed and removable woodtables and bars make this unit special for any application.

Federal Coach331 Graham Rd.

Imlay City, MI 48444800-776-4943

Fax: 810-724-1844Email: [email protected]

Website: www.federalcoachbus.com

Model ............................................................................................................SpiritSeating Capacity .................................................................................Up to 28Length.........................................................................................21’, 23’, 25’, 27’Width.................................................................................................................96”Height ..............................................................................................................110”Engine.....................................................................................5.4L V8, 6.8L V10 Transmission........................................................5.4L - 5-speed automatic;

6.8L - 6-speed automaticChassis.........................................................................Ford E-350; Ford E-450Air Conditioning.................................................................Up to 127,000 BTUSteering..........................................................................................Power (OEM)Suspension ............................................................................OEM or MORrydeWheelbase...........................................................138”, 158”, 176”, 202”, 208”



ElDorado National-KansasWith over 30 years of experience, ElDorado National-Kansas can

build the ideal vehicle to suit any needs. It manufactures commercialbuses ranging from 20 to 32-feet in length, and each delivers safety,comfort and dependability.

When a company purchases any of the models from an authorizedElDorado National-Kansas dealer, it’s also getting three decades oforganizational experience and expertise. There’s no replacement forhaving local support when carrying the important “cargo” in the world;your customers.

As pictured, the Aerotech is tested for 7 years/200,000 miles, and isthe only vehicle in its class to be crash tested in an automotive testingfacility, according to ElDorado National-Kansas. Aerotech’s steel rein-forced composite body is highly resistant to impact, rust, and corrosion,and fiberglass body panels provide passengers with a quiet interior.

The Aerotech is manufactured in an ISO 9001:2008-certified com-mercial vehicle manufacturing facility to offer best overall value.

ElDorado National-Kansas1655 Wall St.

Salina, KS 67401800-850-1287


Website: www.eldorado-bus.com

Model .....................................................................................................AerotechSeating Capacity .....................................................................................14 - 25Length .............................................................................................20’, 22’ & 24’Width.................................................................................................................96”Height...............................................................................................................115”Engine...................................................................Ford 6.8L V8 Gas/LPG/CNGTransmission .....................................................................Ford 6-Speed AutoChassis ................................................................................................Ford E450Air Conditioning ............................................................ACT Climate ControlWheelchair Lift ........................................................................Ricon or BraunSteering ......................................................................................................PowerSuspension...........................................................................................MORrydeWheelbase...............................................................................138”, 158” & 176”


ElDorado National-CaliforniaThe E-Z Rider II is the gold standard in mid-size, heavy-duty low-

floor bus design. A stylized swept windshield increases driver visibility,decreases glare during night operation and reduces wind noise. ADA-compliant wheelchair ramps at front, center or both doors providecomplete paratransit access for up to four wheelchair passengers. Anoptional center door ramp can accommodate large electric scooterswith ease.

With a wide range of options to choose from, the E-Z Rider II can becustom built to meet specific needs and separate a fleet from the ordi-nary. A 35-foot length model seats up to 41 passengers, equal to thecapacity of competing 40-foot length models. The EZ-Rider II is FTAAltoona tested and built on a sturdy single-piece, high-strength steelmonocoque body structure to ensure safe and reliable long-term serv-ice in the harshest environments. With hundreds of available seatingconfigurations and dozens of optional interior/exterior features tochoose from, any design request can be accommodated to provide anaesthetically pleasing and quality bus built for customer specific needs.

ElDorado National-California9670 Galena St.

Riverside, CA 92509909-591-9557

Fax: 909-591-5285Email: [email protected]: www.eldorado-ca.com

Model ...................................................................................................EZ Rider IISeating Capacity ..................................................................................Up to 41Length....................................................................................30’7”, 31’3”, 35’7”Width ...............................................................................................................102”Height..............................................................................Diesel 126”; CNG 136”Engine ...................................................................................................Cummins Transmission.........................Allison - B300R, Allison - B400R, Voith, ZFChassis.................................................................................ElDorado NationalAir Conditioning........................................................Roof or rear mounted,

plus dash mounted driver’s HVACWheelchair Ramp .......................................................Lift-U, Ricon or BraunSteering ......................................................................................................PowerSuspension .................................................Air Suspension Front and RearWheelbase................................................................................160”, 168”, 220”





ElDorado MobilityThe Ameriva is ElDorado Mobility’s conversion of the Toyota Sienna

minivan, and is a unique, lowered-floor design for transporting mobili-ty challenged individuals. The Amerivan features a power ramp to allowwheelchair and scooter access through the side of the van. Featuresand options are available to provide flexible seating and more.

The Amerivan conversion is built with careful attention to the finestdetails of quality, design and construction and comes fully loaded withmany popular features. With its 14-inch lowered-floor, the Amerivanoffers spacious headroom for taller passengers and driver without theneed for a raised roof. The crash-tested Amerivan design meets orexceeds applicable FMVSS/CMVSS crash testing requirements and isAltoona tested. It is built to last with stainless steel floor and doorextensions which offer maximum protection from rust and corrosion.

ElDorado Mobility1655 Wall St.

Salina, KS 67401866-392-6300


Website: www.eldoradomobility.com

Model ..............................................................2015 Toyota Sienna AmerivanSeating Capacity ...............................................................................................5Length............................................................................................................200”Width..................................................................................................................71”Height ................................................................................................................71”Engine.........................................................................................3.6L V6 EngineTransmission ...................6-Speed Electronically Controlled AutomaticFuel Options ...................................................................................................GasChassis.........................................................................................Toyota SiennaAir Conditioning .................................................................................StandardWheelchair Option....................................................................................RampSteering................................................................Electronic Power SteeringSuspension .........................................................................................Solid AxleWheelbase.......................................................................................................119”


Collins BusCollins Bus Corporation, a subsidiary of Allied Specialty Vehicles

(ASV), manufactures the Type A school bus, multi-function school activ-ity bus (MFSAB), multi-purpose vehicle (MPV) and child care bus models.

The company introduced the industry’s first small school bus modelin 1967, which paved the way for the development of the Type A federalschool bus classification and established the company as a leader ininnovative design. Collins Bus also pioneered the first school buswheelchair lift in the mid-1970’s, and introduced the first propane-pow-ered Type A school bus in 2010. And with more than 50 dealer locationsin the United States and Canada, Collins Bus has one of the industry’slargest distribution networks.

Collins Bus Corporation415 W. 6th St.

South Hutchinson, KS 67505620-662-9000

Fax: 620-662-3838Twitter: @collinsbus

Website: www.collinsbuscorp.comwww.alliedsv.com

Seating Capacity .................................................................................Up to 34Length...............................................................................................20.1’ to 24.1’Exterior Height.............................................................................................108”GVWR...........................................................................9,990 lbs. to 14,500 lbs.Key Features..........Altoona testing simulating 7 years/200,000 milesof wear, heights up to 115”, 6-speed automatic with heavy-duty OD,

hydraulic brakes, 40 gal. fuel tank capacityOptions: ...........................gas, diesel, propane, CNG, GM or Ford chassis


ARBOC Specialty Vehicles

Spirit Of FreedomLow Floor

The innovative Spirit of Freedom is the first and only bus ofits kind, offering all the benefits of a low-floor bus at a compet-itive price. The Spirit of Freedom is built on a conventional GMG4500 chassis and rides on OEM spring suspension, all whileexceeding ADA guidelines with a 1:5 power ramp slope on flatground.

Utilizing the GM suspension provides the added benefit oflower maintenance costs over the life-cycle of the vehicle. Theextra wide patented angled entry opening makes this an idealbus for airport and hotel shuttles as well as transit agencies.Say goodbye to risky steps and wheelchair lifts and say hello tothe future of the cutaway bus.

ARBOC Specialty Vehicles51165 Greenfield Pkwy., Middlebury, IN 46540

574-825-4880 • Fax: 574-825-1750Website: www.ARBOCsv.com

Model....................................................................................Spirit of FreedomSeating Capacity ..................................................................................12 to 23Length...............................................................................................24’, 27’, 29’Width ...............................................................................................................96”Height .............................................................................................................112”Engine.............................6.0L Vortec V8, Optional 6.6L Duramax DieselTransmission...................................................................6-Speed AutomaticChassis..................................................................................................GM 4500Air Conditioning..............................................Passenger A/C up to 80btuWheelchair Access Option.............................Low Floor Ramp Entrance,

Up to 7 PositionsSteering..............................................................................................GM PowerSuspension...................................................................................OEM Springs


Spirit Of MobilityLow Floor

Riders of all abilities no longer need to contend with steps inthe most accessible low-floor cutaway bus in the industry today.The ARBOC Spirit of Mobility, built on the Chevy G4500 chassis,provides a single, non-discriminatory patented angled andaccessible entranceway. The Spirity of Mobility comes standardwith a full 4-corner air-ride kneeling feature, allowing for anindustry leading 1:6 power ramp slope on flat ground, accordingto ARBOC Specialty Vehicles.

Now every passenger, including wheelchair riders and powerscooters can experience what true random access really means.This bus provides speed of operation, ride quality, passengerdignity and safety.



Model .....................................................................................Spirit of MobilitySeating Capacity ..................................................................................12 to 23Length............................................................................................23’, 26’ & 28’Width ...............................................................................................................96”Height .............................................................................................................110”Engine.............................6.0L Vortec V8, Optional 6.6L Duramax DieselTransmission...................................................................6-Speed AutomaticChassis..................................................................................................GM 4500Air Conditioning..............................................Passenger A/C up to 80btuWheelchair Access Option.............................Low Floor Ramp Entrance,

Up to 7 PositionsSteering..............................................................................................GM PowerSuspension .......................................................4-Corner Air Ride Kneeling




Spirit Of LibertyLow Floor

Introducing the ARBOC Spirit of Liberty. Finally, a rear-engine“medium-duty” low floor bus with floorplan flexibility. Availablein 30 and 35-foot lengths, the Spirit of Liberty can accommodateup to 37 passengers with additional standees, along with indus-try leading six wheelchair positions, according to ARBOCSpecialty Vehicles. This is a truly accessible bus for all passen-gers, with no step-up in the rear of the bus.

ARBOC’s patented technology offers an angled entrancewaywhile exceeding ADA guidelines with a 1:6 power ramp slope onflat ground for passengers in need of extra assistance andwheelchair accessibility. Backed by a Cummins ISB 6.7L dieselengine and Allison transmission, serviceability and reliabilitymake the Spirit of Liberty the right choice as a transportationsolution.




Home of the Best Full-ServiceTravel Plaza in Northern Illinois

Featuring…

(815) 562-5840

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & TourGuides Eat free!Mini-Mall — 2 Stores

with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted.

I-39 & Hwy 38, Exit 99Rochelle, IL

OPEN 24 HOURSPlease call ahead!

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Seating for 40, Specialty Sandwiches,Stromboli, Fresh Salads & Pizza,

Hand-Dipped Ice Cream!

Model ........................................................................................Spirit of LibertySeating Capacity ..............................Up to 37 passengers plus standeesLength .......................................................................................................30’, 35’Width...............................................................................................................100”Height .............................................................................................................120”Engine.............................................................240 HP ISB Cummins 6.7 LiterTransmission.....................................................................Allison B220 6-SPDChassis.................................................... XBA Freightliner Custom ChassisAir Conditioning......................................Roof Mounted Evaporator; Dash

Mounted w/Opt. Overhead Aux. HeatWheelchair Ramp Option.....................................................Braun or Ricon,

Up to 6 PositionsSuspension ......Air-2 Bag at each axle with electronic height control


Complete Coach Works (CCW) has begundelivery of 21 rehabilitated Zero EmissionPropulsion System (ZEPS) powered electricbuses to Indianapolis (IN) Public Trans -portation Corporation (IndyGo). The remanufactured ZEPS buses are rebuilt

with lightweight flooring, lightweight seats,low resistance tires, energy-efficient heatingand cooling for a range of 130 miles on a singlebattery charge. Each 40-foot electric bus carries36 seated passengers plus standees, and isequipped with air operated doors, brakes, sus-pension, hydraulic power-steering, stainlesssteel bike racks and LED lighting.

“With the industry’s current drive towardsdeveloping efficient green technology, it isexciting to be able to providetransportation agencies a wayto double their fleets orreduce their purchasing costto half, both within the samebudget,” CCW Vice PresidentRichard Sullivan said.

CCW said, “The clean all-electric ZEPSdrive system replaces the original drive systemon existing traditional diesel buses. IndyGo willreceive what will be the country’s largestremanufactured electric fleet at a fraction of the

cost, helping the Indianapolis residents and vis-itors reach their destinations on cutting edge,clean technology vehicles.” Indianapolis Public Transportation Corp -

oration is an Indiana-basedmunicipal public transit cor-poration providing more than10 million trips in MarionCounty on 31 local routeswith 155 buses in its fleet.

Complete Coach Works is a U.S. busremanufacturing and rehabilitation compa-ny and a provider of transportation solu-tions with over 28 years of service in thetransportation industry. Visit www.Complete -Coach.com/electric-bus.


WEH Technologies Inc. Call us: 832 331 00 21

» www.weh.us

» WEH® CNG FUELING COMPONENTSTop quality for maximum RELIABILITY

WEH® offers a wide range of NGV1 compatible products for safe and easy CNG vehicle refueling:

» Fueling Nozzles» Receptacles» Breakaways

» Check Valves» Filters» Hoses

Complete Coach Works Helps IndyGo Acquire Electric Fleet

PrevostNicolas Gagnon has been named new

Prevost St-Nicolas Service Center BranchManager, replacing Guillaume Charron.

Charron was recently promoted to ServiceNetwork Manager of Canada.For the past 20 years, Charron has been in

various roles with Prevost throughout NorthAmerica. In 2003, he became the St-NicolasBranch Manager, a position he held until hisrecent promotion. Gagnon has 16 years ofmanagement experience. Visit www.prevost-car.com.

ARBOC Specialty Vehicles ARBOC Specialty Vehicles has announced

the promotion of Ken Becker to national salesmanager. He joined ARBOC in August, 2013, as

a regional managerand rose to salesmanager that sameyear. As national sales

manager, Becker ov -er sees all companysales and marketingactivities, includingfocusing on meetingsales goals and developing marketing plans andmaterials. He is responsible for managing andincreasing ARBOC’s national account sales.Visit www.ARBOCsv.com.

PERSONNEL

Guillaume Charron Nicolas Gagnon

Ken Becker


The Last Step in Arriving Safely

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Kiel North America Offering Next-Generation Slider SeatKiel North America, a

U.S. based manufacturer ofhigh-quality coach seats, isintroducing a newly des -igned slider seat modelwith three-point seat beltand stainless steel legs.The company said that

according to an independ-ent testing facility, the com-pany’s newest slider canwithstand record loads upto 3,450 pounds for 15 seconds, which exceedsthe National Highway Traffic SafetyAdministration’s FMVSS 210 safety require-ments. The ergonomically designed seat, with amaximum of hip to knee space, is currently theonly approved MCI supplier of the specialtyseat with a stainless steel pedestal. The Kiel slider is equipped with a self-align-

ing technology that automatically compensatesfor any variances in track alignment, for ease ofinstallation and operation. The patent for thissystem is pending. Made of stainless steel components, the seat’s

legs are engineered to withstand corrosion. Theall-foot operated locking and unlocking systemprevents drivers from having to bend down;ergonomically positioned grab handles in theback of the seat also make it easy to slide the seat

in its desired place. Thomas Schwank, gener-

al manager of Kiel NorthAmerica, said, “The testshave shown that the sliderfulfills the government safe-ty regulations for three-point seat belts 115 percentand we are confident that itwill satisfy the need foreasy-to-implement, reliableslider solutions.”

Visit www.kielna.com or call 1-574-293-3600 for more information.

Nova LFS HEV E Series Hybrid Bus: Being Tested In Quebec“In collaboration with its business

partners, Nova Bus is testing an LFSHEV hybrid bus with integrated Series-E propulsion system, which can switchfrom diesel operation to temporaryfully-electric mode. The demo bus willrun in the streets of Quebec City in coming months to collect data and optimize its perform-ance for future routes,” said Nova Bus representatives.The Series-E LFS HEV will be tested for six months to document the benefits of its green

technology, under the various propulsion modes it offers — diesel, hybrid electric or fullyelectric. Visit www.novabus.com for more information.



MANUFACTURING THE HIGHEST QUALITY COACH SEATS IN THE USA SINCE 2009

KIEL SEATS NORTH AMERICA LLC4519 Wyland Drive | Elkhart, IN 46516 - USAPhone: +1-574-293-3600 | Fax: +1-574-293-3655Email: o�[email protected]: www.kielna.com

THE USTS IN CH SEACH SEATS IN AOCTHE HIGHESTCTURING AMANUFMANUFA

SINCE 2009AA SINCE 2009THE USALITY QUTHE HIGHEST

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On Your Mark Transportation Offering Companies Skilled Assistance With Short-Term Projects

Marketing, social media, safety, operations,strategic/financial planning, and humanresources are critical to any business, but inthe passenger transportation industry, expert-ise in these areas is essential. It is not possiblefor most small companies to employ individ-uals specifically trained in these areas. That iswhy On Your Mark Transportation consultingservices was created.Mark Szyperski, president/CEO of On

Your Mark Transportation, has spent his lifein the passenger transportation industry,from his early days, riding with his father, adriver for Greyhound. He learned the impor-tance of good customer service from theright front seat, and that ethic continues inhis work today. Szyperski started working in his first

motorcoach management position shortlyafter graduating with a B.S. degree fromCentral Michigan University, and since then,he has been involved in all areas of the indus-try. He was under contract working withTrailways Corporate, providing consulting forTrailways stockholder companies. When thatcontract ended, Szyperski found he had estab-lished a base of customers that he could add

to, from outside the Trailways brand. One of the foundations of Szyperski’s com-

pany is the importance of having experiencedprofessionals with passenger transportationbackground in his network. Many people cancreate websites, for example, but Szyperskifelt it was important to have professionals,who understand the industry to get the bestSearch Engine Optimization. “We have developed an entire network of

passenger industry professionals who notonly know their particular area of expertise,but understand the industry as well,” saidSzyperski. “For this reason, if you are looking to train

drivers about customer service, a former driv-er, rather than someone who has just ‘driven adesk,’ is teaching the class.” A university-based group, involved in the

passenger transportation industry, performsfinancial audits. Experts who have been inthe front lines of the recent DOT and DODinvestigations perform safety audits.Industry award-winning experienced profes-sionals handle marketing, including tele-phone sales training. On Your Mark Transportation has also

been involved in the large event transporta-tion area, including everything from the pro-posal creation, through planning and imple-mentation. Szyperski has both worked on,and assembled, staff who have worked withhim at events from LPGA tournaments andspecial event shuttles to the 2010 WinterOlympics and the 2012 Democratic NationalConvention. Another area of expertise is grant writing for

the passenger transportation industry. On YourMark Transportation has been instrumental innot only writing and assisting companies in5311(f) grants, but also in the implementationof successful routes in rural areas. Once again,it is the experience in scheduled service thatmakes a difference in this company.On Your Mark Transportation is an experi-

enced-based firm meeting needs of compa-nies seeking assistance with short-term proj-ects, and offers an option to hiring full-timeemployees.

Contact On Your Mark Transportation by email at

[email protected], or through the website at

www.OnYourMarkTransportation.com.

ADVERTORIAL


Lazzerini is a new entrant to the North American market. It started sup-plying seats for Metrolinx GO Transit commuter buses three years ago,and recently was again awarded the five-year renewable contract.Lazzerini Corporation recently opened its “Buy America” compliant

facility in Elkhart, IN, to allow supply of the first Lazzerini product tobe fitted on Community Transit Everett and Sound Transit commutervehicles.During UMA 2015, Lazzerini showcased its light commuter and

motorcoach seating, and will soon announce appointment of a marketprofessional to head up commercialdevelopment of the new U.S. basedoperation, according to companyrepresentatives.

Since 1967, Lazzerini has been designing and producing light weightseating for transit buses and motorcoaches.“Product development is based upon the use of latest technological

materials including steels and textiles to create flexible seating platformsthat combine with fully modular construction to allow easy customiza-tion, installation, maintenance and efficient vehicle packaging to opti-mize passenger ‘living space’ and seating capacity while offering weightreduction in overall vehicle weights,” according to a product release.“Use of molded foam technology in fully upholstered seating provides

secure passenger containment and fully supported comfort. Use ofergonomics in new seat design has allowed successful development of anew foamless concept in transit seating, using high technology anti-tearsupport fabrics in place of foam that offer high comfort and durabilitywith lowest weight in class.”

Lazzerini has more than 2 million seats in service in transit, commuterand motorcoach applications worldwide. The UK operator Stagecoach,parent company of Coach USA, has fitted Lazzerini seats in over 7,000transit and commuter vehicles since 1999, with a further 450 vehicles onorder for 2015. Visit www.lazzerini.it for more information.

Introducing Altro Transflor Figura� Patterned Safety Flooring For Bus Interiors

Altro Transflor, transportation safety flooring specialist, intro-duces its new Figura patterned safety flooring for bus interiors. Altro Transflor Figura features a palette of 12, “on-trend” pat-

terned designs. The collection includes six carpet patterns and sixfireworks designs. It offers excellent slip resistance to keep passen-gers safe, according to company representatives.Figura is resilient and durable

and includes a quality wear layer,incorporating silicon carbide andaluminum oxide grains for slip-resistance. Dimensional stability isincreased by including the scrim inthe middle. It is 2 meters wide and available

in a 2.7 mm thickness. The rangeconsists of 12 patterns and isstocked in North America. Visit www.altrotransflor.com or

call 800-382-0333.

ANDERSONANDERSONInsurance Consultants, Inc.

We are here for you. Contact us today for a quick evaluation of your transportation needs.

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799 Roosevelt Road, Building 6, Suite 220, Glen Ellyn, IL 60137

Phone: 630.348.3380 Fax: 630.790.3087

Don Anderson: [email protected]

Bob Anderson: [email protected]

InsuranceBrokerage Services

Provided Auto Liability

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Lazzerini Corporation | 1011 Herman St. - 46516 Elkhart, IN

Your Ideal Traveling Companion

“BUY AMERICA” COMPLIANT

Since 1967 the name Lazzerini has been synonymous with creativity and innovation in the design and production of high quality light weight seating for transit bus and motorcoach.

Lazzerini, Now Supplying LightWeight Seating To The U.S. Market


Page 64 BUSLINE March/April 2015www.motorcoachexpo.com

UMA 2016 Ad_FP_8.625x11.125.indd 1 15-03-03 8:16 AM

UMA, NTA Decide To Hold Separate Conventions In 2016

By Harrell Kerkhoff,Busline Magazine Editor

Constant change is afact of life formotorcoach opera-

tors, whether they are deal-ing with different ridershipdemands, new technologyand/or increased govern-ment regulations. Therewere also other examplesof change “in the air” dur-ing the annual UnitedMotor coach Asso ciation’s(UMA) Mot or coach Expoat Travel Exchange, whichtook place at the Ernest N.Morial Convention Centerin New Orleans, LA, lastJanuary. These changes included a

longer Sneak Preview thattook place on the UMAshow floor during the firstfull day of activities; the GoMotorcoach First AnnualFundraiser, held on Bour -bon Street to raise funds forincreased public awarenessof motorcoach travel; anadded layer of UMA Expoeducational sessions; andthe UMA Pit Day/VehicleTest Drive, where attendeeswere able to drive vehicles as seen on the show floor. The big announcement of change in New Orleans, however, was that

UMA and NTA (formerly known as the National Tour Association) havesevered their joint convention arrangement. For the past three years, the annual Travel Exchange featured the two

organizations sharing meetings, networking and educational events. Italso connected two exposition halls full of vendors representing bothUMA and NTA. According to a UMA press release, however, timing of the annual

Travel Exchange event in mid-winter became an issue. “After three years of co-locating its annual meeting/appointment show

with UMA Motorcoach Expo, NTA yanked the plug on the joint pro-gram,” according to the UMA release. “New NTA President Pam Inmaninformed her members and UMA that NTA was moving on — alone.”Despite this announcement, the UMA/NTA separation won’t occur

overnight due to several contractual obligations.UMA Chairman Brian Annett, of Annett Bus Lines, Sebring, FL,

announced at the recent UMA Active Member Meeting/Legislative &Regulatory Update during Travel Exchange that next year (2016), theNTA convention/appointment show and the UMA Motorcoach Expo willbe co-located at the Georgia World Congress Center, in Atlanta, GA, onJanuary 31-February 4. However, “There will be no joint events or activ-ities between the two organizations.” Then, in late 2016, NTA will conduct its second convention/appoint-

ment show that year from December 11-15 in St. Louis, MO. Meanwhile,

the 2017 UMA MotorcoachExpo is scheduled to remainin its normal mid-wintertime slot.Prior to 2013, the first

year of the NTA-UMA co-location agreement, NTA’sannual conference was con-ducted in the fourth quarterof the year. It is going backto that schedule.“Our tour operator mem-

bers told us that when theconvention was held in thefourth quarter, they couldmore effectively plan for thenext year, and our suppliermembers told us it was a bet-ter time for them to roll outnew products,” Inman said.For its part, UMA is retain-

ing the name of its tradeshow, UMA MotorcoachExpo, and holding to itsschedule of conducting theannual event in January orFebruary. For 30-plus years, UMA

members have insisted thatMotorcoach Expo be con-ducted during one of thosetwo months, UMA Pres -ident & CEO Victor Parrasaid. This is due to seasonal,weather, school and other

business-related factors that typically make January and February theslowest months of the year for motorcoach operators across much of theUnited States and Canada. “It is therefore important that we stay in that time frame,” Parra added.

A Change In Congress: Will It Make A Difference?

Helping bus/motorcoach operators better prepare for possiblechanges with government regulations were UMA lobbyistBecky Weber, of the Prime Policy Group; and UMA Vice

President of Industry Relations & COO Ken Presley. Both spoke dur-ing the UMA Active Member Meeting/Legislative & Regulatory Updateat Travel Exchange.Weber noted that Republicans now control both the U.S. Senate and

House of Representatives, giving the GOP its largest majority since 1929-1931. She added that among professions, the 114th U.S. Congress is wellrepresented by lawyers (35 percent), teachers (19 percent) and a long listof other occupations. However, none of these elected officials have everbeen motorcoach operators. “This is why we need a strong advocacy voice, to constantly educate

new members of Congress who may not know the difference between amotorcoach and a John Deere tractor,” Weber said. “We have to explainhow the issues they are working on every day affect our bottom line (as abus/motorcoach operator). Even though there are no members ofCongress with motorcoach operating experience, there remains hundredsof bills and amendments being worked on that can impact your business.”

UMA members kept busy in New Orleans by looking at new equipment, attending education seminars and networking.


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Although it’s still early in the history of the 114th U.S. Congress,Weber said she is already seeing a higher degree of cooperation withinthis branch of government compared to the recent past. “I feel we will see more legislation being moved in the near future.

This can bring both opportunities and challenges for (the bus/motor-coach industry),” Weber said. Weber, Presely and Parra urged motorcoach operators to participate in

the UMA Capitol Hill Days, which took place March 17-18. The annu-al event was moved up this year so that those involved in the bus/motor-coach industry could visit with members of Congress prior to the expi-ration of the 10-month extension to the federal surface transportationbill. MAP-21, the current bill, was passed by Congress in 2012 and isset to expire May 31, 2015.According to UMA, issues of importance to motorcoach operators

that were expected to be discussed during the visit to Capitol Hillincluded the preservation of the Charter Service Rule which prohibitspublic transit systems from encroaching on charter business; protectionof the federal fuel tax exemption for over-the-road buses; maintainingthe current financial responsibility of operators at $5 million; andincreasing opportunities for contracting with local transit agencies. Also to be discussed was what Weber referred to as, “Those silly

inspections that some (motorcoach operators) are experiencing at weighstations during the middle of trips.”She added that the inspections are a result of an interpretation made

by FMCSA ( Federal Motor Carrier Safety Administration) a fewyears ago. “We don’t expect such inspections to take place at the airport when

an airplane is about ready to take off,” Weber said. “Similarly, we can’thave (motorcoaches) being stopped at weigh stations (for inspections),where passengers are unloaded and made late to their destinations.”Weber added that the mission, in part, of FMCSA needs to be that of

not only making sure the motorcoach industry is safe, but able to thrive.She also said there are Affordable Care Act reforms that the 114thCongress may address that could be beneficial for the industry. “One (reform) that UMA has specifically supported is the return to

the definition of ‘full time’ as being 40 hours rather than 30 hours,”Weber said. “Meanwhile, on the labor front, there will be attempts (inCongress) to reform the National Labor Relations Board structure. Thisis the entity that has tried to implement ‘Card Check,’ ‘AmbushElections’ and ‘Micro-Unions.’”Another hot topic in the motorcoach industry centers around a possi-

ble mandatory increase pertaining to liability insurance limits. “We have a major fight on our hands regarding minimum levels of

insurance. It’s important to help restore the congressional prerogative ofsetting insurance levels while not letting regulatory proceedings raisethese levels,” Weber said. “The trial lawyers and safety community havean agenda on this subject. We have heard figures as high as $30 million(minimum coverage for passenger carriers).”The current minimum for passenger carriers is $5 million.Presley also addressed regulatory issues during the UMA meeting. He

said as of January 30, 2015, motorcoach drivers are no longer requiredto carry medical certifications. The exception is those drivers whorenew their physicals. They still have to carry these certifications for 15days. This allows a state motor vehicle bureau time to update a driver’srecord. “It’s not clear whether all states are ready for this change, so you

might want to have your drivers hang on to these cards for awhile,”Presley said. On another issue, Presley said FMCSA plans to publish a final rule

mandating the use of electronic logging devices. The proposed rule isexpected to be phased in over two years. “New seat belt rules (for newly manufactured motorcoaches and


2015 UMA EXPObuses 26,000 pounds or heavier) also come into effect, in November2016,” Presley added. “At this time, there is still no retrofit requirementfor seat belts (in older vehicles), but there are always rumblings belowthe surface, particularly with safety advocates.”He also discussed the FMCSA Unified Registration System.

According to Presley, there are new enforcement provisions in place foroperators failing to file biennial updates. “If you don’t update your MCS150 biennially, they (FMCSA) can

automatically deactivate your U.S. DOT (Department of Transportation)number. Be sure your contact information is correct,” Presley said.“Know when your biennial is due and that this needs to be done withina 30-day period. If not, you could find yourself operating with an inac-tive status.”He added that operators should regularly check their company’s oper-

ating authority status by visiting www.safersys.org, paying particularattention to the insurance section of the site. The FMCSA Safety AndFitness Electronic Records (SAFER) System provides company safetydata and related services to the industry and public over the Internet. Motorcoach operators can run into problems with an inactive status

after simply changing the name of their company, the address of theirbusiness, or if they change insurance providers.“Everything doesn’t always align properly. This can cause your oper-

ating authority to become inactive. If you are inactive and (the govern-ment) catches you on the road, it can result in a $25,000 fine. This canput some companies out of business,” Presley said. He expressed the need, as well, for more motorcoach operators to list

their companies with the Federal Transit Administration (FTA) regard-ing Charter Service Rule participation. This can be done by visitingwww.fta.dot.gov/CharterRegistration. “It will allow you to receive notification when your local transit serv-

ice needs a charter provider,” Presley said. “Also, (registering a compa-ny) is the only way you have standing before the FTA should you wantto file a complaint (regarding a possible Charter Service Rule violation.)You have to renew your registration every two years.”Information was also presented at the UMA Active Member

Meeting/Legislative & Regulatory Update regarding two programsassociated with the UMA Bus & Motorcoach Academy. One of theseprograms is the Prevost Preparatory School for ProfessionalMotorcoach Drivers. Developed to help a driver candidate prepare forhis/her commercial drivers license (CDL) test, “Prevost Prep” also pro-vides experienced drivers an opportunity to keep current on the uniqueskills and responsibilities of a professional motorcoach driver. Prevost Director of Marketing Michael

Power stated at the meeting that the programhas been revised with more material added. “We are confident that people who take the

(course) will find content that will help thempass the written CDL test,” Power said. It was announced at the meeting that

Prevost Prep also now provides behind-the-wheel training. Power also spoke about thebenefits of the Hire Heroes program(www.hireheroesusa.org), a search engine forjobless veterans. “We feel these heroes are a great fit for the

motorcoach industry,” Powers said. Offered as well by the UMA Bus &

Motorcoach Academy is the ClarenceCornell School of Business. It’s designed toteach company owners and their employeessound business principles. Speaking about the school during the

UMA Active Member Meeting/Legislative &Regulatory Update were ABC CompaniesVice President of CustomerCare Ashley

Cornell, who is the granddaughter of Clarence Cornell; and Bemidji(MN) Bus Line President Rob Wicklund, who recently completed theonline course. “There are not a lot of other training programs available covering the

‘nuts and bolts’ of our daily operation (as a motorcoach operator),”Wicklund said. “This course does a nice job of covering everything,plus it’s very convenient. I took the course online at night.”


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UMA Motorcoach Expo 2015 Booth Photo GalleryUMA Motorcoach Expo 2015 Booth Photo Gallery

PrevostAs a manufacturer, Prevost features a product lineup that includes motor-

coaches, conversion shells, parts and repair services.

Protective Insurance CompanyTypes of insurance provided by Protective Insurance Company include

physical damage, bus and limo. Shown, left to right, are Scott St. Clair,regional marketing manager - Midwest; and Nicholas Broughton, regionalmarketing manager - East/West.

Amaya-Astron SeatingA manufacturer of a wide variety of seating products for the bus and

motorcoach industry is Amaya-Astron Seating.

Relational Bus Systems (RBS)Relational Bus Systems (RBS) provides computer software, consulting and

training. Shown, left to right, are Laura Horvath, tour specialist; Walter Buist,head developer; and Chris Barown, software engineer.

BITZERBITZER supplies the bus and motorcoach industry with air conditioning

parts and systems. Shown is Patrick Illgen, manager of key accounting for busapplications.

5Star Specialty ProgramsAmong the types of insurance provided by 5Star Specialty Programs are

bus and limo. Shown, left to right, are Tammy Houston, manager; and TaraCarmody, commercial underwriter.





Lancer InsuranceAmong the offerings from Lancer Insurance Company are bus and limo,

general and physical damage insurance. Shown, left to right, are StevenO’Shea, marketing representative; and Mickey Bayard, vice president.

Vanner Among the products provided by Vanner Inc., are inverters and converters.

Shown, left to right, are Chris Collet, vice president of bus and hybrid mar-kets; Doug Adams, Western Regional manager/North American bus marketmanager; and Steven J. Funk, president.

Alliance Bus Group/CAIOManufacturing intercity and midsize buses, as well as being a bus distrib-

utor, is Alliance Bus Group/CAIO.

Motor Coach Industries (MCI)Motorcoach manufacturer, Motor Coach Industries (MCI), also produces

conversion shells and sells used buses. MCI is the exclusive distributor ofSetra coaches and parts in the United States and Canada.

Willingham Willingham Inc., supplies such products as driver seats, seat cover

replacements, seating parts and accessories, upholstery and embroidery.Shown is company representative Jason Willingham.

National Interstate Insurance CompanyA provider of insurance services for the bus and motorcoach industry is

National Interstate Insurance Company. Shown, left to right, are Tod Carney,marketing manager; and Matthew J. Grimm, assistant vice president of pas-senger transportation.



Alexander Dennis, Inc.Alexander Dennis is a manufacturer of high capacity, double deck buses

that operate throughout the world, including North America, Europe, Asia andthe Pacific Rim.

Shriver Insurance AgencyShriver Insurance Agency provides such insurance coverage as bus and

limo, physical damage and workers compensation. Shown is company repre-sentative Michael McDaniels.

Sardo Bus & Coach UpholsterySardo Bus & Coach Upholstery provides seat cover replacement, upholstery,

flooring material and fabric, and its mobile road crew for on-site installation work.

Kirk’s AutomotiveProviding air conditioning parts and systems, alternators, generators,

starters and steering parts and systems is Kirk’s Automotive Inc. Shown arecompany representatives Robert Kirkman and Jordan Salmon.

Espar Climate SystemsEspar Climate Systems provides air conditioning and heating parts, sys-

tems and service to the bus and motorcoach industry. Shown is Mark London,senior field service manager.

Worldwide MonochemWorldwide Monochem provides such products as odor control and sanita-

tion equipment and supplies for the bus and motorcoach industry. Shown isTammy Moyer, Eastern Regional manager.




Bauer’s Intelligent TransportationAmong the products and services from Bauer’s Intelligent Transportation

are contract management, fuel reduction technology, intelligent transporta-tion systems and bus sales. Shown are company representatives JaimeWallace and Jason Rounsaville.

American SeatingA seat manufacturer for the bus and motorcoach industry, American Seating

also provides seating parts and accessories as well as wheelchair restraints.

Dixie Electric Ltd.Dixie Electric Ltd., provides such products as alternators, generators and

starters. Shown is Greg MacDonald, sales support & customer developmentmanager.

Temsa Global/CH Bus SalesBus and motorcoach manufacturer Temsa Global produces vehicles for the

North American and European transportation industries. CH Bus Sales, Inc., is theexclusive distributor of Temsa motorcoaches in the United States and Canada.

Transportation Insurance Brokers (TIB)Providing various types of insurance, including bus and limo as well as

workers compensation, is Transportation Insurance Brokers (TIB). Shown, leftto right, are Daniel Walis, sales; Greg Black, sales; and Benjamin Cook,regional sales producer.

KielKiel NA LLC., is a bus and motorcoach seat manufacturer that also pro-

vides seat cover replacements, seating parts and accessories. Shown is com-pany representative Tony Cunnane.




ABC CompaniesAn exclusive U.S. distributor of new Van Hool products, ABC Companies also

specializes in collision repair, financial services, parts and used bus sales.

LazzeriniServing as a seat manufacturer to the bus and motorcoach industry is

Lazzerini Srl. The company also provides seating parts and accessories.Shown is Bill Burrows, sales director.

Thermo KingA provider of air conditioning and heating parts and systems for the bus

and motorcoach industry is Thermo King Corp. Shown, left to right, are com-pany representatives Steve Johnson and Jeff Frachiseur.

Complete Coach Works/Transit Sales InternationalComplete Coach Works offers collision repair, interior rehab, fleet alterna-

tive fuel conversion and vehicle remanufacturing. Transit Sales Internationalsells high- and low-floor buses. Shown is Jay Raber, regional sales managerof Complete Coach Works.

Bridgestone Americas Tire Operations (BATO)Providing new and retreaded tires for the bus and motorcoach industry is

Bridgestone Americas Tire Operations, LLC (BATO).


RRL InsuranceOffering public livery and industrial transportation insurance to the bus

and motorcoach industry is RRL Insurance. Shown, left to right, are PhilipLove III, account executive; and Philip Love II, vice president.


UMA Motorcoach Expo 2015 Booth Photo Gallery

On Your Mark TransportationOffering such services as marketing, sales management/training, and

management consulting for the bus and motorcoach industry is On Your MarkTransportation. Shown is Mark Szyperski, president/CEO.

La France IndustriesProviding motorcoach and transit bus seat fabric is La France Industries.

Shown, left to right, are Jeff Goldwasser, sales executive for La France Industries;and Danny Grant, vice president of sales & marketing for Mount Vernon Mills, Inc.

Turtle TopTurtle Top is a manufacturer of mid-size, paratransit and electric/hybrid

buses as well as limousine coaches. The company also sells specialty vehi-cles. Shown is Shane Tom, sales.

Anderson Insurance ConsultantsAmong the products provided by Anderson Insurance Consultants, Inc., are

bus and limo, property damage and workers compensation insurance. Shown,left to right, are company representatives Bob Anderson and Don Anderson.

UMA Motorcoach Expo 2015 Booth Photo Gallery


MCI Introduces LMS Web-based Learning, Increases 2015 Training ScheduleMotor Coach Industries (MCI) has increased access to its training for 2015, with its new Learning Management System (LMS), a web-based

training program for technicians. MCI will also give technicians hands-on time through its Tech Tune-Ups, and it will hold several new webinars.According to MCI, LMS has been in pilot operation with several customers, and it is now offering the program to all MCI and Setra operators

upon request. Made up of more than 150 modules, with more being added, LMS allows customers to customize their own training — and conductit in their own shops. It includes a tracking component, allowing managers or owners to set goals, monitor technician progress and run reports.Technicians earn credits and certificates for successfully completing modules. LMS is offered free to customers.LMS works with smart phones and tablets as well as PCs and Macs, allowing technicians to access the modules at their work stations. More

than 100 modules have been uploaded to the system, covering most MCI and Setra systems, and new modules are being added. To register forLMS training email [email protected].

Tech Tune-UpsMCI has continued to invest in its Tech Tune-Ups and more intensive Advanced Tech Tune-Ups at its National Training

Center in Louisville, KY. For 2015, the training schedule has been expanded to 20 sessions. The schedule is atwww.mcicoach.com/training. MCI can also bring the same level of training to customer sites for a fee.

MCI LEARN WebinarsMCI will also offer its MCI LEARN webinars, with new Setra modules and information on new MCI systems such

as the ZF suspension and Bendix braking with Wingman adaptive cruise control and collision mitigation. The full schedule is available at www.mcicoach.com/webinar.


Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL!Please call ahead to the phone number listed by

the McDonald’s of your choice.

BOWMANSDALE2112 Bumble Bee Hollow Rd.Off Rt. 15 • Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road • 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. • 717-249-77211176 Harrisburg Pike • 717-243-7774905 Walnut Bottom Rd. • 717-249-0694

CEDAR CLIFFExit 19 off I-83 • Camp Hill, PA

717-737-6404CHAMBERSBURG

1075 Lincoln Way East • 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970CLEONA

493 W. Penn Avenue • 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 • 717-432-9500EAST MANCHESTER

4245 North George St. • 717-266-3170ELIZABETHTOWN

1284 S. Market St. • 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 • 717-732-4228

EPHRATA140 N. Reading Rd.• 717-733-1660

GETTYSBURG517 S. Steinwehr Ave., Bus. Rt. 15

717-334-59201090 York Rd.• 717-337-1030

GREENCASTLERt. 16 and I-81 • 717-597-2589

HALIFAX3761 Peter's Moutain Rd.• 717-896-2535

HANOVER991 Carlisle St., Rt. 94 • 717-632-7531350 Eisenhower Dr.• 717-632-00051448 Baltimore St. • 717-630-0337

HARRISBURG2929 Paxton St. • 717-561-8050

4605 Jonestown Rd. 717-652-7035

7845 Linglestown Rd.717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. • 717-238-1048Harrisburg East Mall/Rt. 83 & Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717 -939-69725590 Allentown Blvd., Rt. 22Exit 26 off I-81 • 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. • 717-236-6226Harrisburg Airport • 717-948-39006535 Grayson Rd. in Wal-Mart

717 -561-0445HERSHEY

Rts. 39 and 322 • 611 E. Main St.,Hummelstown • 717-566-6041

JONESTOWNRt 72 & I-81 • 610-562-8462

LANCASTER1880 Hempstead Rd. • 717-509-6988Willow Valley Square • 717-464-51191829 Oregon Pike • 717-569-78981434 Manheim Pike • 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA • 717-393-952368 East Town Mall, Rt. 30ELancaster, PA • 717-394-8957

1755 Columbia Ave.Millersville Exit off Rt. 30, Rt. 462

717-397-5112575 N. Franklin St., next to McCuskey

High School • 717-394-79382034 Lincoln Hwy East in Wal-Mart

717-390-1099King & Water Streets • 717-299-6699

Manor Shopping Center1296 Millersville Pk. • 717-293-5706

LEMOYNERts. 11 and 15 North across fromRadisson Hotel • 717-761-7992

LEBANON1202 W. Maple St. • 717-273-8691

757 E. Cumberland St. • 717-273-90231725 Quentin Rd., Lebanon, PA

717-306-6565LEWISTOWN

US 522 & US 22 • 717-248-5255121 Electric Avenue • 717-248-4447

LITITZ990 Lititz Pike, Rt. 501 N.

717-627-4666LITTLESTOWN

430 North Queen St. • 717-359-8946LYKENS VALLEY

4660 Rt. 209 • 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72717-664-4944

MECHANICSBURGWesley Dr. Exit, Rt. 15

717-761-7525KMart Plaza, 5600 Carlisle Pike

717-766-96756250 Carlisle Pike in Wal-Mart

717-591-9864MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN2270 W. Harrisburg Pike • 717-944-9535

MIFFLINTOWNRt. 322 and Rt. 35, Mifflintown Exit

717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND101 Limekiln Rd. • 717-774-1027

NEW HOLLAND828 W. Main St. • 717-354-9300

NEW OXFORD6040 York Rd., Rts. 30 and 94

717-624-4266

NEWPORTRt. 322 and Rt. 34, Newport Exit

717-567-9344PALMYRA

901 E. Main St. • 717-838-6815PINE GROVE

l-81 , Exit 31 • 717-345-6400RED LION

897 West Broadway • 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. • 717-263-7507SHIPPENSBURG

333 East King St. • 717-532-7945SHREWSBURY

Exit 1 off I-83 • 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA • 717-697-3460

SPRINGETTSBURYHallam Exit off Rt. 30, Rt. 462

717-757-9655WAYNESBORO

302 East Main St. • 717-762-9201YOCUMTOWN

Exit 14A off I-83 • 717-938-5705YORK

2125 York Crossing Dr & Rt 74717-767-1381

Exit 4, I-83, 133 Leader Heights Road717-747-9191

York Galleria Mall • 717-757-302660 Arsenal Rd. • 717-699-4600Exit 6W off I-83 • 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. • 717-846-1021

Rts. 30 & 74 in Wal-Mart717-764-8923

380 Memory Lane • 717-757-2912


Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL!Please call ahead to the phone number listed by

the McDonald’s of your choice.

BOWMANSDALE2112 Bumble Bee Hollow Rd.Off Rt. 15 • Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road • 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. • 717-249-77211176 Harrisburg Pike • 717-243-7774905 Walnut Bottom Rd. • 717-249-0694

CEDAR CLIFFExit 19 off I-83 • Camp Hill, PA

717-737-6404CHAMBERSBURG

1075 Lincoln Way East • 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970CLEONA

493 W. Penn Avenue • 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 • 717-432-9500EAST MANCHESTER

4245 North George St. • 717-266-3170ELIZABETHTOWN

1284 S. Market St. • 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 • 717-732-4228

EPHRATA140 N. Reading Rd.• 717-733-1660

GETTYSBURG517 S. Steinwehr Ave., Bus. Rt. 15

717-334-59201090 York Rd.• 717-337-1030

GREENCASTLERt. 16 and I-81 • 717-597-2589

HALIFAX3761 Peter's Moutain Rd.• 717-896-2535

HANOVER991 Carlisle St., Rt. 94 • 717-632-7531350 Eisenhower Dr.• 717-632-00051448 Baltimore St. • 717-630-0337

HARRISBURG2929 Paxton St. • 717-561-8050

4605 Jonestown Rd. 717-652-7035

7845 Linglestown Rd.717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. • 717-238-1048Harrisburg East Mall/Rt. 83 & Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717 -939-69725590 Allentown Blvd., Rt. 22Exit 26 off I-81 • 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. • 717-236-6226Harrisburg Airport • 717-948-39006535 Grayson Rd. in Wal-Mart

717 -561-0445HERSHEY

Rts. 39 and 322 • 611 E. Main St.,Hummelstown • 717-566-6041

JONESTOWNRt 72 & I-81 • 610-562-8462

LANCASTER1880 Hempstead Rd. • 717-509-6988Willow Valley Square • 717-464-51191829 Oregon Pike • 717-569-78981434 Manheim Pike • 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA • 717-393-952368 East Town Mall, Rt. 30ELancaster, PA • 717-394-8957

1755 Columbia Ave.Millersville Exit off Rt. 30, Rt. 462

717-397-5112575 N. Franklin St., next to McCuskey

High School • 717-394-79382034 Lincoln Hwy East in Wal-Mart

717-390-1099King & Water Streets • 717-299-6699

Manor Shopping Center1296 Millersville Pk. • 717-293-5706

LEMOYNERts. 11 and 15 North across fromRadisson Hotel • 717-761-7992

LEBANON1202 W. Maple St. • 717-273-8691

757 E. Cumberland St. • 717-273-90231725 Quentin Rd., Lebanon, PA

717-306-6565LEWISTOWN

US 522 & US 22 • 717-248-5255121 Electric Avenue • 717-248-4447

LITITZ990 Lititz Pike, Rt. 501 N.

717-627-4666LITTLESTOWN

430 North Queen St. • 717-359-8946LYKENS VALLEY

4660 Rt. 209 • 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72717-664-4944

MECHANICSBURGWesley Dr. Exit, Rt. 15

717-761-7525KMart Plaza, 5600 Carlisle Pike

717-766-96756250 Carlisle Pike in Wal-Mart

717-591-9864MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN2270 W. Harrisburg Pike • 717-944-9535

MIFFLINTOWNRt. 322 and Rt. 35, Mifflintown Exit

717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND101 Limekiln Rd. • 717-774-1027

NEW HOLLAND828 W. Main St. • 717-354-9300

NEW OXFORD6040 York Rd., Rts. 30 and 94

717-624-4266

NEWPORTRt. 322 and Rt. 34, Newport Exit

717-567-9344PALMYRA

901 E. Main St. • 717-838-6815PINE GROVE

l-81 , Exit 31 • 717-345-6400RED LION

897 West Broadway • 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. • 717-263-7507SHIPPENSBURG

333 East King St. • 717-532-7945SHREWSBURY

Exit 1 off I-83 • 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA • 717-697-3460

SPRINGETTSBURYHallam Exit off Rt. 30, Rt. 462

717-757-9655WAYNESBORO

302 East Main St. • 717-762-9201YOCUMTOWN

Exit 14A off I-83 • 717-938-5705YORK

2125 York Crossing Dr & Rt 74717-767-1381

Exit 4, I-83, 133 Leader Heights Road717-747-9191

York Galleria Mall • 717-757-302660 Arsenal Rd. • 717-699-4600Exit 6W off I-83 • 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. • 717-846-1021

Rts. 30 & 74 in Wal-Mart717-764-8923

380 Memory Lane • 717-757-2912


INCREASED FUEL EFFICIENCYISN’T MARKETING.IT’S AN UNDERSTANDING.

While other brands may tout increased fuel economy, only Prevost has the reputation to back it up. No gimmicks here, just the innovations that are known for making our motorcoaches run as efficiently as possible. These include features like the PRIME Energy Management System, which keeps operation costs down by using engine negative torque to generate “free” electricity, thus increasing fuel economy. And the Volvo D13 engine with 2014 engine technology gives improved fuel efficiency, even over last year’s engine. Pair that with the I-Shift transmission, and you have the formula for optimal operational efficiency. Safety features, such as AWARE Adaptive Cruise Braking and the Electronic Stability Program, also help you avoid costly downtime by avoiding incidents and keeping your vehicles where they belong—on the road.

www.prevostcar.com


Documents

0315 Busline Magazine