E-Government USA

State of play

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2012

Jänner 2012Christian Kesberg

Austrian Trade Commission New York

…the state of play 1

� Nr.2 on the UN e-gov development index

(1 Korea/ 3 Canada/ 4 UK/ 15 Germany)

� Nr. 6 on the UN e-gov participation index( 1 Korea / 2 Australia / 3 Spain / 14 Germany )

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( 1 Korea / 2 Australia / 3 Spain / 14 Germany )

� 60 bn US$ IT expenses/year (gov. sector)

� 88 Mil. visitors (Fed. Websites)/ month

� 41% of US online population reached

…the state of play 2

� „topics“ of interest (by number of monthly visitors)

�health (NIH.gov) 9,6

�education (ED.gov) 7,8

�commerce (DOC.gov) 6,9

� taxes (IRS.gov) 4,6

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� taxes (IRS.gov) 4,6

� social security (SSA.gov) 4,0

� federal jobs (USAJobs.gov) 2,9

� visas/passports (STATE.gov) 2,4

� immigration (USCIS.gov) 2,3

� recreation (NPS.gov) 2,1

� space (NASA.gov) 2,0

…uups…a tangled web…

� 1.500 domains

� 11.000 web sites

� 19% inactive / 28% redirect

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� 11% increase in visitor traffic in 5 yearsvs. 24% growth in online population

government sector struggles to streamline andsustain engagement in a fragmented digital world with fast changing consumerexpectations

…the play has got a new name

� 2010 US Open Government Initiative

� Principles

� Transperancy

� Participation

� Collaboration

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� Requirements� Agency specific plans

� Agency .gov

� Reduce FOIA backlogs

� Publish Databases

� Engage in Dialog

…open government

� DATA.gov� central directory for all data published by theexcutive branch (all. Federal Agencies)

� CHALLENGE.gov

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� CHALLENGE.gov� „citizen“/croud sourcing platform

� Social Media Initiative� 214 Terms of Service Agreements with 59 socialmedia providers

…citizen services (G2C)the good stuff

� Benefits.gov (DOL)� information and pre-screening for 1000 federallyfunded benefit/assistance programs

� Disaster Assistance.gov� consolidated disaster assistance information

� IRS.gov/ FreeFile

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� IRS.gov/ FreeFile� software for e-prepare and e-file of tax returns

� Recreation.gov� online planning and reservation system for 3200 federal recreation sites

� USA.gov/ NCC (National Contact Center)� single initial point of contact to Federal Governmentand related information

…business services (G2B)the good stuff

� Business.gov� webportal for compliance with regulations andaccess to support programs

� Regulations.gov� one stop access to regulations of 200 governmentagencies and dialog platform

� Govsales.gov

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� Govsales.gov� one stop online marketplace for surplus sales(5 bn/ year turnover)

� ITDS.gov� „single window“ submission for customs entrydocumentation

� Export.gov� online information about market intelligence, tradeleads, trade shows and export finance

…internal (G2G)the good stuff

� Disaster Management� information sharing for emergency response personel

� Geospatial One Stop� one stop web portal for sharing geospatial information

� Grants� one stop access to 1.000 grant programs of 26 agencies (500

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� one stop access to 1.000 grant programs of 26 agencies (500 bn US $) for 1.000.000 organisations in the grant community

� SafeComprogram.gov� information and resource to improve multi-jurisdictional, cross disciplinary coordination of existing and futurecommunication systems

� Enterprise Human Resource Integration� Data Warehouse of 1,9 Mil. Federal employees

…innovative technologies

� Federal Cloud Computing Initivative� one stop shop for cloud service acquisition for Federal Agencies

� Fed RAMP� single security risk assessment and authorization

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� single security risk assessment and authorization

� APPS.gov� aggregate catalog of cloud based products, services andsocial media applications ( with approved TSAs)

� Federal Data Center Consolidation� planning tools and technical resources to assistconsolidation efforts (2100� 1300 till 2015)

…e-government x 50 states

� Consolidation of infrastructure� reduced financing

� performance base budgeting

� NASCIO.org (National Association of State Chief Information Officers)

�

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� overview of priorities

� best practices

� state profiles (IT procurement responsibilities)

� supplier profiles (150 full company profiles and personal constact information)

� links (to everything there is)

…the research

� Center for Technology in Government(NY State University at Albany / www.ctg.albany.edu)

� Electronic Records

� concepts, tools and strategies to create and manage electronic records

� Enabling E-Government

� comprehensive view of policy management and technology challenge

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� comprehensive view of policy management and technology challenge

� Making IT Investments

� methods to assesss goals, stakeholders, processes, resources andcapabilities

� Collaboration and Integration

� integration of work processes and information flows into complexoperations

� Strategic Use of Information

� strategic thinking about data needs information access, informationsharing and integration

…the good news� American Consumer Satisfaction Index

(scale 0-100 / www.acsi.org / 4.Q 2011)

� Lexus 87

� Amazon 87

� Heinz Ketchup 87

� Electronics 85

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� Electronics 85

� Breweries 82

� Internet Travel 78

� E-Government 75� Wall Mart 73

� Gas Stations 70

� AT&T 68

� Government 67� Airlines 65

…sources and resources� Alex Howard, O’Reilly Radar, 30. Dec. 2011:

“2011 Gov 2.0 Year in Review” http://goo.gl/C1Th3

� Office of Management and Budget (OMB), 15. Feb 2011:

“Report to Congress on the Benefits of the President’s E-Government Initiatives (Fiscal Year 2011)” http://goo.gl/pw3M3

� ComScore:

“Top U.S. Federal Government Properties Show Decline Over Previous Year” http://goo.gl/nlVB5

� GNC (Government Computer News), 20. Dec 2011:

“White House Report Find Agencies Sites Weave a Tangled Web”

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“White House Report Find Agencies Sites Weave a Tangled Web” http://goo.gl/FfDFE

� Center for Technology in Government, University at Albany, June 2011:

“An Open Government Research and Development Agenda Setting Workshop – A Summary Activity Report”http://goo.gl/e1QCF

� .gov Reform Task Foce, 16. Dec. 2011:

“State of the Federal Web Report”http://goo.gl/Ca8ao

� The 2011 State CIO survey, Oct. 2011:

“A New C4 Agenda - Perspectives and Trends from State Government IT Leaders”http://goo.gl/7QyL2

� GSA Office of Citizen Services and Innovative Technologies:

“OCSIT 2011 Annual Report”http://goo.gl/ZxUzf

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