03 Evolving Role of a Secretary

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    Evolving Role of

    A Secretaryfor

    Confederation of Indian InduSeptember 27, 2008

    By

    Aneeta Madhok, PhD, CMC, GPHRDirector Open Spaces Consulting (P) Ltd.Suite 102, 36, Turner Road, Bandra, Mumbai 400 050 2640 0449, 2646 3390e-mail: [email protected]

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    Multiple Role Interfaces

    SecretaryEffectiveness

    &Efficacy

    Employees

    Job Content and impact

    OrganizationCulture

    ValuesHistory

    Boss

    HRD/Finance/Other Services

    Bosss SubordinatesAdministrative EfficiencyCommunication Channels

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    Dependency Syndrome

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    Collecting Brownie Points

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    Nothing Grows Under

    A Banyan Tree

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    Symbiotic Relationship

    Develops

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    Caught in Company Politics

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    Boss Feels Threatened

    By Secretary

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    Compromise On

    Organisational Interests

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    Power Struggle Between

    Boss and Secretary

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    Staying On Top Of It All

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    Thank YouContact at:

    Aneeta Madhok, PhD, CMC, GPHRDirector

    Open Spaces Consulting (P) Ltd.

    Suite 102, 36, Turner Road, Bandra, Mumbai 400 050 2640 0449, 2646 3390

    e-mail: [email protected]

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