argomarketinggroup.comargomarketinggroup.com/ShiftP/BioScience 024 OE 247... · Web viewTo void find the section of the account that is names “void/refund” and click the word

EO24/7Pain Management

Inbound Customer Service Support email: [email protected]

Website: www.buyeo247.comCS# 1.877.310.4173

Revised 9.19.13

Customer Care Manual

Customer Care Manual

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Revised 9.19.13

This Manual represents the user guide to providing our customers the best in customer care. It is our goal to give the customers the support that results in high buyer satisfaction and allows us to show that our company is consumer-centric in all aspects of interaction with our customers.

The following is the outline of the information that is provided in this manual. It will be specific for each of our products.

CRM: Konnective

Log Ins:

See “CRM Login section” of shift planner.

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Product Information

Benefits:

100% All Natural Product No side effects that you would normally get from traditional pain products Improves blood flow and circulation Decreases the recovery time of injured muscles and joints and increases mobility EO247 works fast and effective. The all natural formula is designed to penetrate deep into

your muscles and joints so you feel the relief within minutes. The National Fibromyalgia Association has granted their seal of approval due to the high

percentage of relief found in their patients Eliminates Chronic pain caused by:

o Arthritiso Osteoarthritiso Fibromyalgiao Carpel Tunnelo Diabetic Neuropathyo Weight Gaino Muscle Aches o Sports Injuries

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Ingredients

Main Policies and Procedures:

TRIAL TERMS:Upon ordering, you agree to pay $4.95 shipping and handling for the trial bottle as well as agree to be enrolled in the Customer Preferred Program. If you are enjoying the product do nothing and in 15 days from the date you purchased you will be charged the low rate of $69.95 for the trial shipment. Approximately 45 days from the date of order and every 30 days thereafter you will be sent another fresh supply of EO24/7 (Spray & Wipes) and your credit card on file will be billed the Member's Discount rate price of just $69.95 per package, plus shipping and handling.

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Pricing Grid Main Products

Please use the calculator to determine the “other products” discounts. To calculate what the customer would pay going forward take the total amount the customer paid for the product (product price) and multiply it by 20 or 40. Take you answer and subtract it from the original product price and that is what the customer will be paying going forward. To apply a refund the only thing you would change is once you multiply 20 or 40 by the total product price, your answer is the amount that you will refund.

EO247 Offers SKU SKU Description Pricing Discout Grid

14 Day Trial O247SW14T

Day 1 $4.95 (14 day trial) Spray and wipes only. Customer billed day 15. Continuity is shipped on day 30 at $69.95 +$4.95

20% ($55.96)

40% ($41.97)

Buy 2 Get 1 Free (Continuity) O247SW90B2G1

Buy 2 Spray and Wipes Get 1 Free - Spray and wipes reocurring every 90 days at $139.90 +$4.95

20% ($111.92)

40% ($83.94)

Buy 2 Get 1 Free (One Time) O247SWB2G1

Buy 2 Spray and Wipes Get 1 Free - Spray and wipes One Time at $139.90 +$4.95

20% ($111.92)

40% ($83.94)

1 Month Supply O247SW Spray and Wipes (one-time shipment) $69.95 +$4.95

1 Month Supply Pills (Upsell) O247P1M

One Month supply of pills $39.95 +$4.95

The Return Policy: 30 Money back guarantee on UNOPENED product, starts date of purchase. If the customer cancels in trial they are required to return. Only most recent shipment is eligible for a refund. There is no restocking fee. Refused or marked Return to sender packages are non refundable. If product is damaged issue return information and submit a reship request for a reshipment.

We do not need to wait for damage product to be returned. Package does not need to be back to the ware house by the 30 th day. The package just needs to

be in the mail by the 30th day (postmarked) to receive a refund. If the package has not shipped, you can void the charge and cancel future.

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Same day order cancellation: Can void orders the same day 1st time orders. Meaning if the customer placed the trial today and

they call because they change their mind, you should try to save but you can void the account.o To void find the section of the account that is names “void/refund” and click the word

void highlighted in blue Cannot void after the date of order. Cannot void trial conversion or auto shipment charges. Offer all saves possible if customer declines provide return information and advise tracking.

Consumer Agency Threat: If a customer threatens Attorney General, Better Business Bureau, charge back/ dispute and or

social media do not rebut. Refund the customer’s product price by going to the void/refund section and clicking refund highlighted in blue.

Provide RMA, return address , advise tracking and note the account If customer gives you a hard time about returning the product let them keep it. Can only refund most recent charge in full if threat of dispute/ charge back is made Can refund more than 1 charge if threat of BBB, Social Media or AG is made.

Immediate Correction of Company Errors: Will correct agent error, try to save but if you cannot provide return information and customer

will be refunded when we receive it back. If customer starts to escalate about waiting for refund then refund up front.

Will correct shipping delay, meaning if customer does not get it for 2 weeks we can extend the money back guarantee, trial date or ship date.

Will correct product damage, give customer return info and submit a reship request for reshipment.

Re-Shipment Policy: 14 day reship policy. Submit a reship request through Shiftplanner.There is only one reship per order for the customer. If customer has no tracking, tracking confirms delivery to the wrong address or product was damaged we would reship the customer. We have to wait the reship time to allow the customer to receive the reshipment. If customer does not receive reship we can refund in full. We would have to wait 14 days before we can refund and you have to go off the notes. If the customer has tracking that confirms delivery to their address and they say that they have not received it we will reship for that customer too. Difference is if customer does not receive reship we can only PARTIALLY refund due to having a tracking # that confirms delivery and the reship is a courtesy. If customer threatens issue full refund on account. If customer does not receive all of what they ordered (ordered 3 but only received 1) we will reship immediately. We have to wait the reship time to allow the customer to receive the reshipment. If

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customer does not receive reship we will refund the difference for the product that the customer did not receive. There are only 3 ways we immediately reship.

1. If the customer has received damaged product2. If customers tracking on their account shows delivered to the wrong address3. If the customer did not receive the right quantity for what they paid for.

All other issues i.e. no tracking or tracking that confirms delivery will have to wait 14 days from date of order.

If the customer has tracking that confirms delivery to the customer provide the customer with the tracking number and ask them to bring it to their local post office to help them locate the package. Give customer the 14th to call back on and let them know we can reship at that time.

Example: If the customer ordered on 6/1 and they call on 6/7. Provide tracking number and tell them to call back on 6/14 if they still have not received and we will reship for free.

If there is no tracking, advise the customer we have to allow the postal service 14 days to deliver the package. Give the customer the 14th day to call us back on and let them know we will reship for free at that time.

Return Authorization:Customers call our Customer Care to receive a Return Merchandise Authorization Number (RMA#) before they can return their order. Any order without RMA will be deemed non refundable. If the customer threatens handle properly.

US Returns:ATTN:C/o EO24/7Great lakes fulfillment 41 canal St.Lewiston Maine 04240

We do not accept packages with marked refused or returned to sender. Customer has to call customer service to cancel. Customer cannot cancel via email. RMA is generated in the system by finding the section that says RMA. Choose the reason and

click generate RMA link. Customer is required to get tracking. If the customer was suppose to be canceled and was not. Try to get the customer to return the

package prior to being refunded. If customer is highly irate WE CAN MAKE AN EXCEPTION and refund up front tell customer to refuse the package due to agent error.

Continuity Discontinuation Policies:

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A customer may discontinue their continuity program at any time. If a customer cancels in trial they are required to return the unused portion. Issue RMA and cancel the account.

Customer is required to return the product for a full refund. 30 day money back guarantee on most recent shipment. Check order date to confirm if within the money back guarantee. The money back guarantee for

the trial conversion charge starts the day the customer placed their order for the trial. It does not go by the trail conversion charge. If the customer placed trial on 6/1 and was billed on 6/14 for the trial, their money back guarantee ends on 7/1.

Chargeback Policies: If a customer has a documented chargeback in their account then they are not eligible to place

any further orders with us. If customer is inquiring about a refund they would need to contact their bank If customer calls with bank on the line confirm if a dispute was filed. If customer calls with bank on the line and has already filed a dispute and they are looking for

information then follow terms to a “T”. Do not give any notation information only order dates and if/when the customer called to cancel/ MBG policy etc. Always note the outcome of the call.

If the customer is calling with the bank on the line before they file a dispute, as long as it is within 90 days of the charge, refund the customer the most recent charge, provide return information and blacklist.

We can only refund most recent charge if customer is threatening charge back/ dispute, unless it is agent error.

Delivery Recommendations for Products to be returned to us: Customer is required to get tracking We are not responsible for lost or stolen items If customer can provide tracking that we have received it back agent can refund. If customer does not have tracking we have to wait for fulfillment to process the package and

refund.

Adverse Reactions: If a customer states and adverse reaction, please REFUND on the spot and let the customer

know you are refunding them. Additionally, please escalate to a manager.

Unverifiable Return of Product PolicyIf customer calls in and is looking for a refund for returned product

1. Ask for a tracking number to confirm we have received it back. If customer can provide this than refund the customer and note the tracking number in the account.

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2. If customer does not have tracking look in the account to see if it is noted that the fulfillment has processed the package.

If customer does not have tracking and there are no notes in the account advise the customer that we have to wait until the fulfillment center processes the package and notes they will refund the account. This process can take 30-60 days without a tracking number because packages are processed in the order they are received.

Credit Processing:If the customer can provide tracking than we agent can refund. Customer will see the refund in 3-5 business days after it is processed on our end. If customer cannot provide tracking we have to wait on fulfillment to process the package and note the account which time frame can range for 30-60 days from the day it is received at our warehouse.

Continuity Shipment Date Modifications: We can push the trial out max of 7 days from end of trial date unless there is a shipping delay.

Then we can accommodate the customer. We can move the next ship date out a total of 90 days maximum

Customer Email Opt-In Policy

It is required that you review the email section of each customer’s account that you access. If the email address is listed, you must verify it with the customer and update the information if the customer advises you it has changed.

If there is no email address listed, you are required to ask the customer if they would like to provide one by using the following required (verbatim) scripting:

“Do you have an email address that you would like to provide to us so that we may send you information about your order, and occasional emails about special offers and promotions?

Customer Service Script:

Introduction:

“Thank you for calling EO24/7 customer service my name is ________, I’m glad you called, and your name is?”

“In order to look up your account, please spell your last name. And your zip code is?

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“Thanks! Please verify your address and phone number?”

Make any changes/updates to CRM, capture email address if needed.

“Thank you for verifying this information. I see here that you placed an order for the trial of EO24/7 on (DATE) Advise caller of the activity/charges on the account

Probing Questions: Agent Keep in mind that this is most likely where we will find out the reason for the call today

How has the product been working for you? ( acknowledge) Have you been taking it as instructed? (acknowledge) How long have you been living with this pain? (acknowledge) What kind of daily activities are you unable to do because of the pain? (acknowledge)

If this is a first time caller and they are looking to place an order , go to NEW ORDER scripting

General Inquiry: Shipping Inquiry, track the shipment Product Inquiry, answer any questions Question regarding trial terms.

Cancellation Request: Pre Trial Post Trial/ or Straight Sale

Regardless of customer reason for cancellation, continue with OPEN ENDED QUESTIONS:

(Customer Name), we can absolutely help with your account.

Interruption Stoppers: If the caller is not answering you or is being very vague, Its important to acknowledge the caller. And then ask another OPEN ENDED QUESTION to get back in control.

“What was your primary reason for placing an order for EO24/7; was it to eliminate the chronic pain you have been experiencing or was it because you wanted to try an all natural pain management system?”

o Regardless if for eliminating pain or trying all natural pain product: “That’s great! What we have found is that the majority of our customers order for the same reason. EO24/7 has all natural key ingredients that not only reduce chronic pain and inflammation

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caused by arthritis but it also significantly improves blood flow and circulation. You get these amazing pain free results without the side effects of traditional pain medications.

They just want to cancel “(Customer Name), I completely understand, Is it a pricing concern? Or is there something about the product you’re unsure of?

Pre Cancel – Cost Objection:

“I understand how you FEEL, lots of my customers have FELT the same way in the past, but what they have FOUND, is that using EO24/7 for an extended period of time will allow them the time to achieve the pain free results that they are looking for. Imagine the daily activities that you will be able to enjoy once you keep using it……. You are going to feel great and at that point you’ll know it’s well worth the price isn’t it?

RESELL # 1: Discount offer 20%o (Customer Name), I’m confident EO24/7 is going to work for you, so as a courtesy to

help you achieve your pain free goals, of…( TAILOR HOT BUTTONS ) Im going give you 20% discount today off this and all future shipments! All we ask is you call us in a couple weeks and let us know how this is working out for you!

If Yes: Process discount in system, provide next ship date/discounted price to customer

If No: Got to resell #2

RESELL # 2: Discount offer 40%o I certainly understand your concerns, (Customers Name) Other than the price, Is there

really anything that would keep you from achieving a pain free life?I understand. Because I can tell you’re serious about feeling the difference that a pain free life can offer you, I’m going to do my best help you! All im going to ask you to do is keep us informed on your results. Let us know once you really feel the benefits of our system by emailing us at [email protected] .

In return, I’m going to give you my employee discount. This 40% will begin today and will continue on all future deliveries. That is a total of $60.00 off of our retail price. You can keep me informed can’t you? GREAT! Please hold the line, and I will process this for you right now, OK?”

Pre Cancel - No Results/Have not tried the product:

Resell # 1: Extend trial date by (7) dayso “You signed up for a 14 day trial; this allows you try the product in your home before

committing to purchase the product out right. We ask you to evaluate the results first hand to see if this is something that you would benefit from, prior to making your

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buying decision. Let’s go ahead and give you an additional 7 days to try this out. Give us a call by (Provide Date) and let us know how this is working out for you, OK?!”

If Yes: Move billing date within the system and provide next charge date to customer

RESELL # 2: Extend trial date by (7) days / Free product Saveo “(Customer Name), I know you ordered this because youre serious about reaching your

goals. We want to ensure while you have the product in hand, you take advantage of the pain free benefits EO24/7 offers. Not only will we extend your trial an additional (7) days but we will also throw in a bottle of EO24/7 capsules absolutely free today! What we have found is that our customers that have taken the Capsules along with the Spray and Towelletes were able to reach their pain free goals even faster! Let’s go ahead and get this bottle out to you free charge today, and extend your trial an additional (7) days, OK?

If Yes: Move billing date within the system and provide next charge date to customer. Send free product out to customer, (follow through with actions in the system).

If No: Continue to Resell # 3

Resell #3 : Discount of 20% ongoing. (Customer Name) Consistency is key! In order to ensure you feel maximum results. Go ahead and continue using the system. We are so confident that you will see results that I will apply our friends and family discount of 20% on all future charges. As long as you tell your friends andfamily how much you benefit from EO24/7 okay?!

RESELL # 4: Max discount of 40% ongoing, if customer objects to 40% discount then offer save to keep. 20% and 40% with clean cancel. If not, Issue RMA,give return address and advise tracking

o “What im going to do for you as one of our Opinion Leaders; we apply a 40% discount to your account today and all future orders as long as you provide a testimonial to [email protected]! That is a total of $60.00 off of our retail price. Please hold the line, and I will process this for you right now, OK?”

If Yes: Process discount in system, provide next ship date to customer

Return Address: C/o EO24/7Great lakes fulfillment 41 canal St.Lewiston Maine 04240

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If No: Offer clean cancel

o “(Customer Name), let’s do this. I know that EO24/7 is going to work for you. I will process the 40% Opinion Leader discount, bill you in the amount of $41.97 today and you will not have to make any actions after this phone call as your account has been cancelled. Once you finish the supply you have now, and you want to reorder just give customer service a quick call, OK?”

o If Yes: Process discount in system, cancel future shipments If No: Courtesy close

Post Cancel – Cost Objection:

“I understand how you FEEL, lots of my customers have FELT the same way in the past, but what they have FOUND, is that using EO24/7 for an extended period of time will allow them to achieve the pain free results that they are looking for. Imagine how great you’re going to feel when you can go back to enjoying every day activities pain free…….at that point you’ll know it’s well worth the price isn’t it? Great!

RESELL # 1: Discount offer 20%o (Customer Name), I’m confident EO24/7 is going to work for you, so, as a courtesy to

help you benefit from the product …( TAILOR HOT BUTTONS) I’m going give you 20% discount today off this and all future shipments! All we ask is you call us in a couple weeks and let us know how this is working out for you, Wright with down!

If Yes: Process discount in System If No: Go to Resell 2

RESELL # 2: Discount offer 40%o I certainly understand your concerns, ( Customers Name) Other than the prices, Is there

really anything that would keep you from living a pain free life? I understand. Because I can tell you’re serious about getting rid of the every day chronic pain you suffer from daily, I’m going to do my best help you! All I’m going to ask you to do is keep us informed on your results. Let us know once you reach the point of living pain free. In return, I’m going to give you my employee discount. This 40% discount will begin today and will continue on all future deliveries. That is a total of $60.00 off of our retail price. You can keep me informed can’t you? GREAT! Please hold the line, and I will process this for you right now, OK?”

IF YES: Process discount in System

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IF NO: If customer is looking for a refund provide return info, advise to get tracking

Post Cancel - No Results/Have not tried the product:

Resell # 1: Move Next Ship Dateo “You signed up for a 14 day trial; this allows you try the product in your home before

committing to purchase the product out right. As you know consistency is the key to ensure you feel the pain relieving benefits of the product, so we urge all of our customers to try the product longer to ensure they benefit from it. Let’s go ahead and give you an additional 30 days to try the product out. Give us a call by (Provide Date) and let us know how this is working out for you, OK?!”

If Yes: Move billing date within the system If No: Got to resell #2

Resell #2 : Discount of 20% ongoing.

o (Customer Name) Consistency is key to maximized pain free results. Continue using the product. We are so confident that you will see results I will apply our friends and family discount on all future charges. As long as you tell your friends and family how much you benefit from EO24/7. I’m confident EO24/7 is going to work for you, so, as a courtesy to help you achieve the goals, of…( TAILOR HOT BUTTONS ) I’m going give you 20% discount today off this and all future shipments! All we ask is you call us in a couple weeks and let us know how this is working out for you!

If Yes: Process discount in System If No: Go to Resell 3

RESELL # 3: Max discount of 40% ongoing, if customer objects 40% discount then offer save to keep. 20% and 40% refund with clean cancel. If not, Issue RMA, give return address and advise tracking

o “What I’m going to do for you as one of our Opinion Leaders is go ahead and apply a 40% discount to your account today and all future orders as long as you provide a testimonial! That is a total of over $60 off of our retail price. Please hold the line, and I will process this for you right now, OK?”

IF YES: Process discount in System IF NO: If customer is looking for a refund provide return info, advise to get

tracking o “(Customer Name), let’s do this. I know that EO24/7 is going to work for you. I will

process the 40% Opinion Leader discount, bill you in the amount of $41.97 today and

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you will not have to make any actions after this phone call as your account has been cancelled. Once you finish the supply, and you want to reorder just give customer service a quick call, OK?”

IF YES: Process action in system If No: Courtesy close

MORE INFO/ NEW SALE

So you’d like some more information on EO24/7 today, great! I’d be happy to help you!

New Sale Probing questions How has the EO24/7 system been working for you? ( acknowledge) How long have you been living with this pain? (acknowledge) What kind of daily activities are you unable to do because of the pain? (acknowledge

and dig deep as needed to uncover the T.E.N.) Have you ever tried an all natural pain management product before?

(List features/benefits/ If reorder, ask customer to provide a testimonial.)

100% All Natural Product No side effects that you would normally get from traditional pain products Improves blood flow and circulation Decreases the recovery time of injured muscles and joints and increases mobility EO247 works fast and effective. The all natural formula is designed to penetrate deep into

your muscles and joints so you feel the relief within minutes.

(Customers Name) E024/7 is an all-natural, patented pain and performance management solution. It is the only pain management solution approved by the National Fibromyalgia association. It provides incredible relief to those who suffer from chronic pain such as arthritis, but also acute pain such as muscle or ligament injuries. Clinical trials have verified its effectiveness and it is the number 1 ranked pain management system solution in the marketplace. And that’s what you’re looking for isn’t it?

Great! Imagine finally being able to enjoy the activities that you love without feeling the pain. EO24/7 has all natural key ingredients that not only reduce chronic pain and inflammation caused by arthritis but it also significantly improves blood flow and circulation. PLUS you get these amazing pain free results without the side effects of traditional pain medications.

Pricing Grid:

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EO247 Offers SKU SKU Description Pricing Discout Grid

14 Day Trial O247SW14T

Day 1 $4.95 (14 day trial) Spray and wipes only. Customer billed day 15. Continuity is shipped on day 30 at $69.95 +$4.95

20% ($55.96)

40% ($41.97)

Buy 2 Get 1 Free (Continuity) O247SW90B2G1Buy 2 Spray and Wipes Get 1 Free - Spray and wipes reocurring every 90 days at $139.90 +$4.95

20% ($111.92)

40% ($83.94)

Buy 2 Get 1 Free (One Time) O247SWB2G1Buy 2 Spray and Wipes Get 1 Free - Spray and wipes One Time at $139.90 +$4.95

20% ($111.92)

40% ($83.94)

1 Month Supply O247SW Spray and Wipes (one-time shipment) $69.95 +$4.95 1 Month Supply Pills (Upsell) O247P1M One Month supply of pills $39.95 +$4.95

CLOSING: “Is there anything further that I could have done to approve your customer service experience today?” Agent: Listen and acknowledge all opinions. Revisit account and solutions to ensure you have done everything you can to appease the customer’s needs.

“Thank you for calling EO24/7 Customer Service and we hope you have a great day!”

FAQsI read in the terms and conditions that you will bill me $69.95 after 14 days? Is this true?“(Sir, ma’am) Upon ordering, you agree to pay $4.95 shipping and handling for the trial bottle as well as agree to be enrolled in the Customer Preferred Program. If you are enjoying the product do nothing and in 15 days from the date you purchased you will be charged the low rate of $69.95 for the trial shipment. Approximately 45 days from the date of order and every 30 days thereafter you will be sent another fresh supply of EO24/7 (Spray & Wipes) and your credit card on file will be billed the Member's Discount rate price of just $69.95 per package, plus shipping and handling.

I read in the terms and conditions that you will continue to bill me after 30 days?“Yes, for your convenience, we will automatically ship you a 30 day supply and bill you a further reduced rate. You get another discount so you only pay $69.95. That’s less than $2.50 a day! Less than a cup of coffee to live pain free! If this was something you were not interested in, we do have individual product available, and automatic billing on ONLY the spray or ONLY the wipes. How will this work out for you?”

What is EO24/7Pain Management System?“EO24/7 is an all-natural, patented pain and performance management solution. It is the only pain management solution approved by the National Fibromyalgia association. It provides incredible relief to those who suffer from chronic pain such as arthritis, but also acute pain such as muscle or ligament injuries. Clinical trials have verified its effectiveness and it is the number 1 ranked pain management system solution in the marketplace.”

What is Fibromyalgia?“Fibromyalgia is actually just chronic pain in joints, ligaments and muscles.”

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I’ve seen other EO24/7 products on the internet, like O24 zone is that you? “EO24/7 is the only FDA approved product in the market place. There are others selling on the internet who have copied the name but do not own the patent, nor the clinically proven formula. We are the only solution that has been clinically tested and recognized by the American Medical Association. Don’t be fooled by imitations and cheap knock offs, we are the only real deal. “

How long until it starts working?“Result may vary depending on the user but the majority of our customers start seeing results almost immediately and the relief will last between 4 and 8 hours.”

Why is there a similar product called EO24/7 on the internet at a fraction of the price? “We actually get that call a lot, but rest assured that’s not the same product and we’re not the same company. We’re FDA approved and patented, we’re the original EO24/7 all natural formula. The other company tried to copy our name and take advantage of our marketing, but they don’t compare, that’s why it’s so cheap. They’re not FDA approved nor do they hold any patents, the stuff doesn’t work. You get what you pay for.”

What makes you guys better than all the other crèmes and lotions for pain out there like A535, Tiger Balm and Lokota?“We’re the only all natural FDA approved pain management system out there. We use no chemicals, no artificial ingredients and it’s safe for both adults and children. We’re also the only pain management solution out there that is approved by the National Fibromyalgia association and there’s a reason for this. Only our product has been shown to effectively treat Fibromyalgia. We have professional athletes, doctors and trainers using our product, you don’t see those using Lakota or A535 and says a lot.”

How do you use it?“You can use EO24/7 in a variety of ways. Athletes and active individuals use EO24/7 before their workout or activity to minimize pain and swelling. Studies have shown that pre applying the formula to large muscle groups such as the quadriceps, biceps and triceps increases athletic performance. Many simply use the formula on the area of pain for immediate pain relief. Simply apply the formula and rub it in for desired effect.”

How does it work?“EO24/7 is made up of 7 essential oils mixed together perfectly to provide relief and recovery. The formula penetrates the skin and actually works in between the muscle fibers. The cooling effect numbs the pain; the heating effect allows for blood to flood the area of pain and accelerates the recovery mode. It eliminates the pain but at the same time aids in recovery, which is especially important for active individuals and athletes.”

There seems to be a sweet, peppermint smell to it, what is it?“Due to the powerful active ingredients, EO24/7 emits an all-natural peppermint scent. At first you may find it powerful but it simply means that the formula is potent. We purposely do not add any chemicals or additives which could mask the smell. EO24/7 is all natural with absolutely no side effects and that is our commitment to you.”

Are there any side effects?“There are absolutely no side effects. It’s even approved for use with children. However, the ingredients are essential oils, and so it should not be used around the eyes and it should not be swallowed. It is for topical use only.”

How long will it take for me to get it?

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“You’ll get your product within 3 to 5 business days. If you don’t get you EO24/7 orders after about a week, please feel free to give us a call anytime and we’ll look into it for you. That number is 1-877-310-4173

How long will the product last?“Each application of the product will last 4-8 hours. It depends on how often you use it, but if you use it every day, it should last about a month.”

I don’t have a credit card, can I use a debit card or mail in a check?“Unfortunately no, we only process credit cards at this point for your own safety.”

What if this doesn’t work for me, do you have a money back guarantee?“We are absolutely sure it’ll work for you, but if it doesn’t work for you, simply give us a call back within 14 days and we’ll refund the full price of the product. ( Note; trial is NON refundable) “

Is it manufactured in the U.S.?“Yes, we’re a US company. (ONLY if they ask provide this address) Our address is

What’s your email? [email protected]

How do I contact you?“The best way to get in touch with us is by calling our customer care number; 1.877.310.4173) and speaking with a live agent.”Are the expert and customer testimonials real?“Yes, all testimonials including the experts such as Dr. Alan Fields, MD are from real people who have written into us.”

Can I get this product in pharmacies and other retail outlets?“At this time, EO24/7 Pain Management System is only sold online and over the phone to keep the cost down to the consumer. EO24/7 is a unique, clinically proven, high value item and unlike any of the pain relief products in the market place. We’d rather pass the savings to our customers rather than pay the big retail chains.”

Can I just get the product and not get billed automatically?“Yes, we can take your order and opt you out of the automatic shipping program. That’s no problem at all. What I can offer you instead of being automatically s hipped is we have to option to purchase the spray and wipes one time, or if you preferred one item over the other we do have the option to just purchase the wipes or just the spray. How does this sound?”

What is EO24/7?EO24/7 develops patented topical analgesic pain relief products, delivered via sprays, wipes and roll-on's. The patented all-natural pain relief products of EO24/7 have 10 years of history, medical studies and endorsements. The product’s formula is known as 'The EO24/7 Formula' in the same way that Tylenol ® (commercial name) is actually acetaminophen (formula name).

History of 'The EO24/7 Formula;The EO24/7 Formula' products were originally commercialized by GCC Inc, who acquired the patent from the formulas original inventor. GCC Inc sold the formulas to Swiss Medica who introduced the products to North

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America. EO24/7 acquired the patented EO24/7 Formula' products from Swiss Medica and now markets the products under private label contracts. The real values of ‘The EO24/7 Formula’ products are the patented all-natural formulations, which contain no chemical binders or fillers. This allows the products to work with the body’s natural chemistry, absorbing quickly and providing lasting pain relief.

Independent Medical StudiesThe EO24/7 Formula has been proven to provide fast, effective pain relief across a range of medical and sporting related conditions. The EO24/7 Formula provides relief from acute pain such as athletic injuries, strains, sprains and sore muscles as well as chronic pain conditions such as arthritis, fibromyalgia, permanent injuries and more. Further, EO24/7 products are also used for relaxation, PMS escape, anxiety and aromatherapy due to the essential oils and pleasant fragrance.

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