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© 2013 National Electronics Warranty, LLC. All rights reserved. Contact ServiceBench 877-472-3624 [email protected] www.servicebench.com TM “2013 is going to be exciting. We’re investing in a new website, powerful new application features and mobile capabilities to make ServiceBench the world’s premier integrated service management solution.” - Louis Rose Vice President and Co-Founder, ServiceBench In January 2013, we will launch an updated and upgraded ServiceBench.com website, with a new logo and appearance. The new logo and website underscore our commitment to the LQGXVWU\ DQG PRUH LPSRUWDQW JLYH XV D ȒH[LEOH QHZ SODWIRUP ZLWK ZKLFK WR LQWURGXFH QHZ IHDWXUHV WR KHOS \RX PDQDJH \RXU EXVLQHVV PRUH HȓFLHQWO\ Old ServiceBench Logo New ServiceBench Logo :KLOH WKH DSSHDUDQFH RI 6HUYLFH%HQFKFRP LV FKDQJLQJ GUDPDWLFDOO\ WKH IXQFWLRQDOLW\ ZLOO UHPDLQ the same. There will be no impact on the way you, your service companies, or your technicians FXUUHQWO\ GR EXVLQHVV (YHU\ IHDWXUH RI 6HUYLFH%HQFK WKDW \RX XVHG EHIRUH WKH -DQXDU\ ODXQFK ZLOO EH H[DFWO\ WKH VDPH DIWHU WKH -DQXDU\ ODXQFK 127( ,I \RX DUH KDYLQJ WURXEOH YLHZLQJ WKH VLWH \RX PD\ have to upgrade your web browser. 6HH )$4V IRU PRUH LQIRUPDWLRQ )RU D SUHYLHZ RI WKH QHZ 6HUYLFH%HQFKFRP KRPH SDJH click here. WELCOME TO THE NEW SERVICEBENCH WHAT’S CHANGING AND WHEN

0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

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Page 1: 0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

© 2013 National Electronics Warranty, LLC. All rights reserved.

Contact ServiceBench

[email protected]

www.servicebench.com

TM

“2013 is going to be exciting. We’re investing in a new website, powerful

new application features and mobile capabilities to make ServiceBench the

world’s premier integrated service management solution.”

- Louis Rose

Vice President and Co-Founder, ServiceBench

In January 2013, we will launch an updated and upgraded ServiceBench.com website, with a new

logo and appearance. The new logo and website underscore our commitment to the

LQGXVWU\�DQG��PRUH�LPSRUWDQW��JLYH�XV�D�ȒH[LEOH�QHZ�SODWIRUP�ZLWK�ZKLFK�WR�LQWURGXFH�QHZ�IHDWXUHV�WR�KHOS�\RX�PDQDJH�\RXU�EXVLQHVV�PRUH�HȓFLHQWO\�

Old ServiceBench Logo New ServiceBench Logo

:KLOH�WKH�DSSHDUDQFH�RI�6HUYLFH%HQFK�FRP�LV�FKDQJLQJ�GUDPDWLFDOO\��WKH�IXQFWLRQDOLW\�ZLOO�UHPDLQ�the same. There will be no impact on the way you, your service companies, or your technicians

FXUUHQWO\�GR�EXVLQHVV��(YHU\�IHDWXUH�RI�6HUYLFH%HQFK�WKDW�\RX�XVHG�EHIRUH�WKH�-DQXDU\�ODXQFK�ZLOO�EH�H[DFWO\�WKH�VDPH�DIWHU�WKH�-DQXDU\�ODXQFK�

127(��,I�\RX�DUH�KDYLQJ�WURXEOH�YLHZLQJ�WKH�VLWH��\RX�PD\�have to upgrade your web browser.

6HH�)$4V�IRU�PRUH�LQIRUPDWLRQ�

)RU�D�SUHYLHZ�RI�WKH�QHZ�6HUYLFH%HQFK�FRP�KRPH�SDJH��click here.

WELCOME TO THE NEW SERVICEBENCH

WHAT’S CHANGING AND WHEN

Page 2: 0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

© 2013 National Electronics Warranty, LLC. All rights reserved.

Contact ServiceBench

[email protected]

www.servicebench.com

LOGIN INSTRUCTIONS:KHQ�\RX��\RXU�VHUYLFH�FRPSDQLHV�RU�WHFKQLFLDQV�DFFHVV�6HUYLFH%HQFK�DIWHU�WKH�-DQXDU\�ODXQFK�IURP�WKH�FRPSXWHU�\RX�QRUPDOO\�XVH��\RXU�ORJLQ�VFUHHQ�ZLOO�ORRN�OLNH�WKLV�

You will log in by typing your ServiceBench ID, User ID, and Password just like you always do, and

\RXƸUH�RȐ�DQG�UXQQLQJ�

,I�\RX�ORJ�LQ�WR�6HUYLFH%HQFK�DIWHU�WKH�-DQXDU\�ODXQFK�IURP�D�FRPSXWHU�WKDW�\RX�GRQƸW�QRUPDOO\�XVH��RU�WKLV�LV�WKH�ȑUVW�WLPH�DFFHVVLQJ�WKH�VLWH��\RXƸOO�ȑQG�WKH�ORJLQ�EXWWRQ�ORFDWHG�DW�WKH�XSSHU�ULJKW�KDQG�FRUQHU�RI�WKH�6HUYLFH%HQFK�FRP�KRPH�SDJH��

Enter your existing ServiceBench ID, User ID, and Password

Reminder to uselogin button

Page 3: 0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

© 2013 National Electronics Warranty, LLC. All rights reserved.

Contact ServiceBench

877-472-3624 [email protected]

www.servicebench.com

,I�\RX�DUH�XVLQJ�D�FOLHQW�ƺEUDQGHGƻ�ZHEVLWH�\RX�VKRXOG�VHH�WKH�XVXDO�FOLHQW�ORJR�DERYH�WKH�/2*�,1�ER[�

SEE FAQs FOR MORE INFORMATION.

Click on the login button and the login

screen will appear, where you’ll type your

ServiceBench ID, User ID, and Password,

just like you always do.

login button

Enter your existing ServiceBench ID, User ID, and Password

ABOUT US6HUYLFH%HQFK��D�VXEVLGLDU\�RI�1DWLRQDO�(OHFWURQLFV�:DUUDQW\��//&��1(:��LV�WKH�OHDGLQJ�SURYLGHU�RI�integrated service management solutions that generate

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Page 4: 0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

© 2013 National Electronics Warranty, LLC. All rights reserved.

Contact ServiceBench

[email protected]

www.servicebench.com

FAQsQ:�:K\�DUH�\RX�FKDQJLQJ�WKH�DSSHDUDQFH�RI�6HUYLFH%HQFK"A:�:HƸUH�LQWURGXFLQJ�WKH�QHZ�ORJR�DQG�WHFK�IRUZDUG�ZHEVLWH�WR�XQGHUVFRUH�RXU�FRPPLWPHQW�WR�WKH�EXVLQHVV�DQG��PRUH�LPSRUWDQW��JLYH�XV�D�ȒH[LEOH�QHZ�SODWIRUP�ZLWK�ZKLFK�WR�LQWURGXFH�QHZ�IHDWXUHV�WR�KHOS�\RX�PDQDJH�\RXU�EXVLQHVV�PRUH�HȓFLHQWO\�

Q: :LOO�,�ORVH�DQ\�RI�WKH�IHDWXUHV�,�FXUUHQWO\�XVH"A:�1R��(YHU\�IHDWXUH�RI�6HUYLFH%HQFK�WKDW�\RX�XVHG�EHIRUH�WKH�-DQXDU\�ODXQFK�ZLOO�EH�H[DFWO\�WKH�VDPH�DIWHU�WKH�-DQXDU\�ODXQFK�

Q:�:LOO�DQ\�QHZ�IHDWXUHV�EH�DGGHG"A:�1HZ�IHDWXUHV�DUH�LQ�GHYHORSPHQW��KRZHYHU��QRQH�RI�WKHP�ZLOO�EH�LQWURGXFHG�LQ�WKH�-DQXDU\�launch.

Q:�:KDW�GR�,�QHHG�WR�GR�GLȐHUHQWO\"A: Nothing.

Q:�:KR�GR�,�FDOO�LI�,�KDYH�TXHVWLRQV"A: Clients can call their account representatives. Servicers can call 1-877-472-3624.

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Page 5: 0).1)(.2)345+)6)1+0© 2013 National Electronics Warranty, LLC. All rights reserved.!"#$%&$'()*+,&)-)#&.!""#$"%#&'%$ /)*+,&)0)#&..)123%,14#)5&"*26&"3 5556/)*+,&)0)#&.6&"3 *,951.512/3;+/5

© 2013 National Electronics Warranty, LLC. All rights reserved.

Contact ServiceBench

[email protected]

www.servicebench.com

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