Leah L. Adams Email: leah.adams2009@live.com605 Harwood Terrace Cell Phone: 817-996-3807Bedford, TX 76021

SUMMARY Project Manager/Trainer with 20+ years experience. Extensive experience working with public. Developed classroom curriculum and business seminars. Proficient in most Microsoft products.

Experience

06/15 to 02/16 New Horizons Computer Learning Center Irving, TXApplications Trainer Trained Microsoft Suite Online (using Adobe Connect), Word, Excel, PowerPoint, etc., Face-

to-Face in classroom setting or at customer location. Some travel to out of town/state customer locations.

02/15 to 04/15 PDX, Inc. Fort Worth, TXTrainer/Consultant Coordinate the implementation of PDX Pharmacy software solutions. Ensured that all portions of the software are rolled-out according to mandated schedules

and timelines.

10/12 to 02/15 CSC Fort Worth, TXCustomer Service Representative working on large Federal Government project

Document analysis utilizing a federal document management system to process background checks for customers. Daily duties require analysis and research of customer information.

Maintained a quality rating of 98-100% for the last two years, recently achieved an “Outstanding” rating.

Answers 100 – 200 incoming phone calls a day; provide accurate and appropriate information.

06/10 to 10/12 Your First Service – Owner Bedford, TXProject Manager for Construction Industry

Managed entire project including budget Residential and Commercial remodeling projects Ensured contractors were onsite and work was done according to contract and in a

timely fashion Liaison for client to ensure all expectations were met

01/08 to 12/09 Sharp BancSystems Bedford, TXProject Manager/Product Support Specialist/Trainer

Project Manager for conversion projects. Operating within a budget from $150,000-$500,000 per conversion Managed all aspects of the project, from infrastructure staging to application cutover.

Trainer/Project Manager User Group Convention/Onsite Training – Team Lead for the annual User Group

Convention. Managed and coordinated all functions, from advertising, the travel arrangements, determining the classes, and developing the class training materials.

Arranged speakers, team building exercises, breakout and feedback for all client banks. Additionally, developed online training for customers who could not attend the

convention and ongoing updated training of all banking software. Developed corporate training classes for Microsoft Office suite.

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Leah L. Adams Email: leah.adams2009@live.com605 Harwood Terrace Cell Phone: 817-996-3807Bedford, TX 76021

11/05 to 1/08 Marimon Business Systems Irving, TXTraining/Customer Relations Manager

On-Site Visits - Visit customers to establish a good relationship and to find out any problems that they may be having with the equipment to turn into Service

Technical Liaison - Help customer with the transition during installation of equipment and communicate any problems to the technicians

Needs Assessment - Interviewing customers to find out if there are any more training or equipment needs

Trainer Sales Training – Trained sales force on operation and updates on equipment and Sales 101 Create Training and New Hire Orientation Material – Developed classroom curriculum for

equipment training and New Hire New Hire Orientation – Trained all new hires on the company information, company

procedures and Marimon office environment Client Training – Train client in all aspects of equipment operation and performed needs

assessment for future follow-up training

12/04 to 07/05 Parata Systems Durham, NCField Trainer/Product Field Engineer

Responsible for successfully educating and training and certifying pharmacy staff on the use and operations of Parata’s robotic dispensing system for pharmacies.

Conducted on-site group training sessions at pharmacies. Assisted Parata Services team with issue escalation and resolution.

09/03 to 11/04 Metropolitan YMCA Fort Worth, TXInformation Technology Trainer

Responsible for training, managing and monitoring the training schedule for the branches of the Metropolitan YMCA. The monitoring software was corporate proprietary and required learning all facets of the software to ensure complete coverage.

Established and maintained a training library for the organization. Managed budget Developed and implemented new curriculum for Microsoft Office suite. Team Leader for SEA’s (Service Excellence Advisors) for all 12 branches. Created curriculum for training on AS400. Developed and trained Member Relations Workshops.

Skills/Certifications

2015 - PM (Project Manager) Pre-Cert class with Les Foley - Les Foley, PMP, MPM, MBA, MA, Former USAF OTS Master Instructor

2008 – Cert Test - Precertification for PMP (Project Management Professional) Microsoft Office Suite Power User Skilled at developing classroom curriculum and training materials with a special focus on finance intuitions. Deadline oriented and goal focused team player Webmaster and designer of http://abidinginthevine.net/ 2004 – Parata Systems – Technical Certification for Automated Dispensing Machines 2004 – Coaching, Mentoring & Team Building Workshop 2004 – How To Be A Better Trainer

Affiliations Linked In PMI (Project Management Institute)

References Available Upon RequestPage 2 of 2