0 Environmental Report 2013 2014:Layout 1

Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3Company facts . . . . . . . . . . . . . . . . . . . . . . . page 4The fleet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 6Our CSR involvement . . . . . . . . . . . . . . . . . page 8Focus areas . . . . . . . . . . . . . . . . . . . . . . . . . . page 10

Eco-improving initiatives . . . . . . . . . . . . . page 18Service and Airshop . . . . . . . . . . . . . . . . . . page 20Social and ethical responsibility . . . . . . . page 21Action plans . . . . . . . . . . . . . . . . . . . . . . . . . . page 22Statistics and facts . . . . . . . . . . . . . . . . . . . page 23

Comments by the Environmental Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 24Contact information . . . . . . . . . . . . . . . . . . page 24

Contents:

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Part of the Thomas Cook Group

WELCOME TO ONE OFTHE MOST ECO-FRIENDLY AIRLINE

COMPANIES IN THE AIRIn the past year, Thomas Cook Airlines Scandinaviabecame an official member of Thomas CookGroup Airlines which also counts German Condorand British/Belgian Thomas Cook Airlines. The Group has 86 aircraft at its disposal. Maybethe most fully-fledged eco-system of our trade isone of the things we bring with us to the group -this means that we have been eco-certified twiceaccording to ISO 14001 - most recently in November 2013.

In the past year, we consolidated our positionon a world scale as one of the airlines leaving the smallest carbon footprint per passenger kilometer. We made it down to 65.8 grams, 20 percent less than in year 2000. If we comparewith the traditional scheduled airliners that forone thing have a much lower flight seat utilisationrate, our guests can be pleased that their trips are 50 to 100 percent more eco-friendly.

Both on an EU and a nationalscale, politicians often talk abouttaxing aviation - taxes that will notcurb total CO2 emissions but will

only shift the problem to out modes of transportat the same time as restricting the movement of people and goods. If aviation is to be taxed inthe end, this will be an incentive for our trade to fill our aircraft, if the tax is levied on the thousandsof empty seats which particularly the scheduledairliners fly with every day.

In the next few years Thomas Cook Group Airlines will take delivery of a large number of new eco-friendly Airbus 321s. At least two of these aircraft will be delivered to us in Scandinavia in theautumn of 2014. They are to substitute our agedA320 aircraft - a substitution that will show off positively on the bottomline of our green accounts.The aircraft will be fitted with so-called Sharkletswhich will reduce fuel consumption by 4 percent.Intra-group cooperation will also mean an enhancement of our shared procurement policy

affecting a number of issues that benefit the environment.I wish you good reading of the greenaccounts of Thomas Cook AirlinesScandinavia 2013/2014 - the thirteenth of their kind.

Torben Østergaard

Chief Executive Officer

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4

Thomas Cook Airlines Scandinavia is one of Scandinavia's biggestairline charterers. The airline is a member of Thomas Cook Northern Europe whichalso counts Spies and VING among others. As from October2013 the airline is also part of the Thomas Cook Group's new"One Airline", which also counts Thomas Cook Airlines UK, BE andGerman Condor. Thomas Cook Northern Europe is a member ofthe global travel group Thomas Cook Group plc, which is domiciledin the UK and listed at the London Stock Exchange. The group is one of the world’s leading companies boasting annual sales of some 9.5 billion pounds Sterling. Thomas Cook Group plcoperates under six geographic segments and in 19 countries and is number one or two in all core markets.

Every year more than 23 million holidaymakers choose to useone of the tour operators in our group. On a global scale thegroup employs close on 27,000 people and operates a fleet ofsome 86 aircraft.

Read more about Thomas Cook Group plc on: www.thomascookgroup.com

Thomas Cook Airlines Scandinavia has its headquarters inDragør in Copenhagen Airport South. The airline employs a totalof some 1200 distributed on administration, production teamsat the packing warehouse recently acquired at Lund in Sweden,technical staff, pilots and cabin attendants. We operate frompermanent bases in Denmark (Copenhagen, Billund), Norway(Oslo Gardermoen, Stavanger and Bergen), Sweden (ArlandaStockholm, Landvetter Gothenburg, Malmö Airport), and Helsinkiin Finland, respectively. In summer we associate yet a number ofregional airports in both Denmark, Norway and Sweden.

Thomas Cook Airlines Scandinavia is well established in theScandinavian market and is capable of operating from mostScandinavian airports thanks to the high degree of flexibility ofour fleet of aircraft. The passengers we carry on board our air-craft are mainly from the travel agencies which belong underThomas Cook Northern Europe. They account for about 90% oftotal output. In addition to this, contracts are made with othercustomers on a seasonal basis.

The output of Thomas Cook Airlines Scandinavia is distributedas follows: abt. 50% from Sweden, 25% from Norway, 20%from Denmark and the remaining 5% from Finland.

Annually, we carry about 2.4 million passengers to and from interesting destinations all over the globe - mainly the Mediterranean,The Canary Islands, The Far East and the Caribbean countries.

Perc

enta

ge

100

80

60

40

20

0

CPH BLLMMX

GOTARN OSL

HELBGO

SVG

Average

� 2010/2011 � 2011/2012 � 2012/2013

On Time Performance

81 85 82

Turkey 13% Crete 6%

Tenerife 11%

Mallorca 14%

Gran Canaria 23%Others 9%

Carribean 2%Egypt 3%

Bulgaria 2%

Cyprus 5%

Phuket 4%

Rhodes 7%

The 10 most popular destinations are:

COMPANY FACTS

On 1 October 2013 Thomas Cook introduced a new brandsymbol that unites every part of our great Group for the first timein its history. The Sunny Heart and our brand essence “Let’s go!”reflect our strategy and values. With the Sunny Heart we are demonstrating our scale and diversity to build greater trust andconfidence, sending a clear signal to our people, customers, investors and suppliers - that we’re back and we’re different.

Punctuality/On Time Performance (OTP) OTP for fiscal year 2013 did not quite meet our expectations of85% within 15 minutes, as we only reached 82%. This is a fair result, but not satisfactory compared to our target. Compared tolast year, we reached an OTP of 85% out of Scandinavia, so we can ascertain that there is potential for improvement in thecoming fiscal year!

One of the reasons for this 3% decline is very clearly that onan extraordinary scale we were exposed to delays in our groundhandling as particularly the introduction of a new check-in andboarding system at one of our ground handling supplier's did notfunction optimally for a long period. Next, wintery weather chal-lenges harassed our operations significantly.

Our coming target for 2014 is 84% OTP within 15 minutes;but this applies to all departures and not only those from Scandi-navia.

We have launched an OTP improvement programme, whichwe expect will improve efficiency in our operations and OTP, sowe may reach this new target. Motivation to reach a higher OTP is clearly based on improving our customer satisfaction and economy and the fact that roster stability is also a significant incentive. We will therefore hear more about these initiatives inthe course of 2014.

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considerations to the environment in our day-to-day activities.Our staff is regularly briefed, and via our environmental manage-ment system staff can gain an insight into our environmentalpractices.

The cabin crew and pilots make up by far the biggest part ofour manpower. The rest of our staff are either part of administra-tion at our offices, Technical Department, which maintains theaircraft, or a small group who are occupied on station activitieson Mallorca, Gran Canaria and Tenerife. In the course of the year,Thomas Cook Airlines acquired a tax-free packing warehousefrom caterers Gate Gourmet. The warehouse is responsible for alltax-free orders placed beforehand by our flying guests for theirtravels. On an annual scale this comes to about 570,000 orders.About 60 persons are employed at the warehouse, and they arenow all part of Thomas Cook Airlines Scandinavia.

Representatives of all major function areas of the companyform the environment group. Via the local representatives, theindividual staff members can thus contribute direct withthoughts and ideas for our environmental practices.

Customers and guestsIn our world, the travel agents are our customers and the travel-lers on board our aircraft are our guests. We consider it our primeduty to ensure that both customers and guests are offered theoptimum flight product in the charter market. For several yearsThomas Cook Airlines has ranked top among the airline servicesrepresented in the service comparisons made regularly by thetravel agents, and this is also the case for the latest fiscal year.

It is still not common to have travellers prioritise and choosetheir air travel product solely in consideration of the environ-ment, but this aspect is gaining more and more acceptance intravellers' minds. It is therefore important to us that we continueto rank among the leaders in the Scandinavian aircraft chartermarket, so that we can offer our customers and guests one ofthe most environmentally friendly products in the market.

StaffOur staff constitutes a central part of our airline - at the same timeit is an important stakeholder when talking about anchoring

Male 57%Female 43%Cabin staff 58%

Pilots 19%

Administration 16%

Station staff 4%

Technical staff 3%

Composition of male/female staffWorkforce composition by sector

Did you know that …on a world scale Thomas Cook Airlines is targeted at reducing its CO2 emissions from flight operations by as much as 12% before 2020 (baseline 2008)?

Did you know that …If you fly the ISO certified Thomas Cook Airlines and at the same time choseto stay at one of the group's own eco-labelledSunwing hotels, you haveopted for most eco-friendly travel products of our trade?

in high environmental perfor-mance, and finally they offerpassengers a high level ofcomfort.

Our fleet counts differenttypes of aircraft which vary insize: Airbus A320 and A321are short-range aircraft seating

177 to 211 passengers. Both models feature one aisle. The big

All our aircraft are modern andapply state-of-the-art aircrafttechnologies. The average ageof our air fleet is about nine years. The aircraft have all been produced by the European aircraft manufacturer Airbus.All aircraft boast great opera-tional strengths; they are extremely fuel-economic thus resulting

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AIRBUS A 321 AIRBUS A 320

THE FLEET

Boeing B757 med plads til 235 passagerer

No. of seats 211Max. take-off weight 93.5 tonnes

Length 45 m

Wing span 34 m

Height 12 m

Max. speed 875 km/h

Normal speed 850 km/h

Max. flight altitude 11,900 m

Normal flight altitude 10,100 -10,700 m

Range w/max. fuel 6,600 km / 8:00 h

Range w/max. passengers 4,900 km / 6:00 h

Engines 2 x CFM56-5B4

No. of seats 177Max. take-off weight 77 tonnes

Length 37 m

Wing span 34 m

Height 12 m

Max. speed 875 km/h



Normal flight altitude 10,700 – 11,300 m



Engines 2 x CFM 56-5B4

aircraft, namely Airbus A330-200 and A330-300 are long-rangewide-body aircraft seating 360 and 407 passengers, respectively.Both types of aircraft feature two aisles. Thomas Cook AirlinesScandinavia cooperates closely with the other companies in the group, thus securing as good a utilization of the total aircraft capacity as at all possible.In the winter season 2012/2013 another two aircraft were attached to our fleet. Our sister company in the UK provided anAirbus A330-200 with the same cabin configuration as our

own seating 323 passengers. Moreover, we have operated aBoeing B757 seating 235 passengers and flying for our Britishcolleagues during the summer season. The last-mentioned aircraft is 47 metres long, powered by twoRolls-Royce RB211-535E4 engines, featuring a max. take-offweight of 113 tonnes and doing a max. speed of 805 km/hr.This aircraft was produced in the US and is primarily used for flights between the Scandinavian stations and the Canary Islands.

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AIRBUS A 330 - 300AIRBUS A 330 - 200

No. of seats 325 PAX Max. take-off weight 230 tonnes

Length 59 m

Wing span 60 m

Height 18 m

Max. speed 900 km/h






Engines 2 x Rolls Royce Trent 772B

No. of seats 398 – 407 PAX Max. take-off weight 233 tonnes

Length 64 m

Wing span 60 m

Height 17 m

Max. speed 900 km/h






Engines 2 x Rolls Royce Trent 772B

As one of the world's biggest tour operators, the Thomas CookGroup has decided to incorporate sustainability and social commitment as part of its commercial foundation. So to be acommercial success we have to be both economically, environ-mentally and socially responsible at the same time. In everydayterms, this means that all corporate units undertake to work with awide range of long-term Corporate Responsibility (CR) challenges.This is a question both of thoughtfulness in terms of impact onthe destinations we use, and that we ensure high resource efficiency at our own hotels, enhance fuel efficiency, and ensuremonitoring of emissions from our aircraft, prompt sustainablemethods in our supply chains, and sustain a committed and environmentally-conscious workforce.

The Thomas Cook Group has set up some concrete targets in all these areas. For more information on these targets, please visit: http://www.thomascookgroup.com/sustainability

In Scandinavia, the group is among the market’s leading traveloperators when speaking of good environmental practices, andwe are right at the front when speaking of providing environ-mentally adapted travel products. In Scandinavia, we have chosen to aim our environmental focus on three main areas: airline services, hotel services and the destinations. Combined,the three areas account for by far the biggest share of the envi-ronmental impacts which arise in connection with a packagetour. In all three areas do we work with specific goals which are tocontribute to limiting the impacts on the environment. Thegroup owns the Sunwing Resort chain among others, which isdeemed the leader among eco-labelled hotels. All the Group’sSunwing hotels are Travelife certified. Nowadays,Travelife is deemed the most effective sustainability standard for hotel business, and it focusses both on environmental improvementsas well as social and ethical issues. In addition to this, all hotel facilities in Europe are eco-labelled with the EU flower, and as something unique for hotels outside Europe, this also applies tothe Bangtao and Kamela Beach Sunwing resorts in Thailand andthe Sunwing Side Resort in Turkey. The EU flower is the world'smost comprehensive environmental scheme for hotels.

Environmental impact and initiativesReducing the environmental impact of aviation is one of themost important challenges facing the travel industry these days.We estimate that about 95% of the total environmental impactfrom an average charter flight is attributable to emissions to theatmosphere from the consumption of fuel, cabin waste and in-flight service products. We therefore focus particularly on theseareas.

Thomas Cook Airlines Scandinavia has a long-standingtradition for working seriously with environmentalissues, and as one of the only airlines in theworld we are certified to ISO 14001. Ourenvironmental practices are performedin close interaction between manage-ment, our environmental organisationand the company’s various depart-ments. We focus on making our environmental policies, objectivesand goals take root, so that every one

in our business takes a stand on environmental aspects, and sothat our work towards reaching the specific targets and a sustainable development is targeted.

Noise considerations in the local environment, reduced consumption of oil, gas and chemicals, and effective applicationof resources are the cornerstones in our environmental practices;and in our environmental management system there are speci-fic requirements in this respect. They appear from a detailed description of our environmental management system later inthis report in the section on our environmental activities.

On a routine basis we also monitor and record our fuel con-sumption, CO2 emissions and consumption of other resources.Concrete data can be seen later on in this report. On an annualscale a number of other consumption areas are also subject toregistration and follow-ups. These areas are not considered thatfar-reaching, so they are not included in this report. All data is recorded and backed by documentation in the environmentalmanagement system and used continuously by the environ-ment group for analyses and implementation of pro-environ-mental initiatives.

Aviation trading in CO2 quotasAs from 1 January 2012 the aviation sector is also subject to theEU system for trading in CO2 quotas. In everyday terms the system is called ”EU ETS” (European Emission Trading Scheme).The quota directive for aviation introduced a cap to the carbondioxide pollution which aircraft operators were allowed to cause.In the directive, the CO2 cap has been fixed, and it applies to allflights within as well as to and from the EU and accordingly alsothird-country airlines, such as Asian and US companies flying toand from the EU.

As from 1 January 2010 aircraft operators must have approved monitoring plans for tonne-kilometre data and annualemissions.

Thomas Cook Airlines Scandinavia has adapted its monitoringsystem to these requirements, and our system was approved bythe Danish Energy Agency in 2010. The said system was also verified by Bureau Veritas, an accredited verifier, at the turn ofyear 2011/2012. The system as well as the registration and reporting methods were all considered satisfactory. In April 2013our base data was reported as required. Preparations for this year's reporting have been initiated and are expected to be handed over in early 2014. Furthermore and as required, an annual reverification of our systems management will be per -formed in December 2013.

In November 2012 the EU Commission decided to suspendthe activation of the EU ETS for all international flights to and

from the EU. Intra-EU/intra-Schengen flights have notbeen affected by this decision. The primary

purpose of stopping the clock is to prevent anytrade conflicts with the big non-EU countries,

incl. US, Russia, China and India. Next theEU wants to allow for a global agreementvia the International Civil Aviation Organisation (ICAO). The most recentmeeting of ICAO was held in September2013. The agenda included i.a. the aim

CORPORATE CSR COMMITMENT

8

OUR ENVIRONMENTALPHILOSOPHY

REDUCEREUSE RECYCLEWHENEVER POSSIBLE

of reaching a global deal and an adequate mechanism for themanagement of aviation emissions. Unfortunately, the attemptwas unsuccess ful, and the situation around the implementationof the EU ETS for routes outside the EU are thus uncertain at thetime of writing this report. To our company it comes to about30% of total operations a year.

To fulfil our ambitions to continuously create environmentalimprovements, we work focusedly on initiatives in many diffe-rent areas within our company. In December 2010 Thomas CookAirlines Scandinavia was certified under the international envi-ronmental standard ISO 14001. So we are now one of the firstairline services in the world to have attained such an approval. In other words, this means that we have committed ourselves tocomplying with the guidelines described in the standard, and ourefforts and performance must be assessed on an on-going basisby an accredited certification body. This is normally done annual-ly in December; however, excepting every third year when theentire management system is supposed to be completely recer-tified. In November 2013 the first recertification process will beundertaken. We expect the audit and subsequent certification to proceed as anticipated. The external audit will be done by Bureau Veritas, Denmark.

We consider our management system a tool that can help us perform our environmental activities systematically and struc-turally.

Environmental activities according to ISO 14001 are, roughly,a matter of planning the environmental efforts in detail; that isincorporating processes, ensuring that the necessary resourcesfor the activities are available, and next that comprehensive documentation is prepared. The management system helps en-sure that the company meets all the statutory requirements of

relevance to the environment, that the set goals are realised, andthat in the end the overall environmental impact is reduced. The purpose of integrating the management system is more-over to ensure continuous environmental improvements as wellas contribute to developing new business opportunities and increased awareness among our staff.

General responsibility for the environmental practices in ourcompany lies with the environmental manager who reports tothe chief executive officer. As part of the requirements of themanagement system, we have established an eco-group withrepresentatives from the function areas covered by the system.Our management system primarily deals with our flight opera-tion activities (fuel and CO2 emissions), the in-flight service pro-ducts (food, tax-free sales and cabin waste), our technical main-tenance work in own hangar, IT, our in-house service activities(printing and office equipment), maintenance of buildings andenergy consumption at the Dragør headquarters. As from 2014the system will also cover our newly acquired tax-free packingwarehouse at Lund, Sweden. The warehouse is responsible forpacking the biggest number of tax-free orders and bags for anyairline service in the world, and the amount of materials is consi-derable. The environmental impacts from the warehouse aretherefore considered significant.

Work environmentGeneral responsibility for the working environment lies with theHR manager. The environmental manager is the managementrepresentative in the working environment committee we haveestablished and thus interlink the two systems. This report doesnot include a description of any other conditions in the workingenvironment.

Results & ActionCorrective & Preventive actionManagement reviewContinually improveenvironmental performance

Monitoring & MeasurementEvaluation of systemcomplianceInternal & External audit

ImplementationEducationCommunicationDocumentationSystem management

OUR ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM

Vision & PoliciesEnvironmentalimpactEvaluationObjectives & Action plan

9

Sustainable developement

Continuous improvement

Act Plan

Check Do

10

From StockholmTo Km A 320 A 321 A 330-200 A 330-300Mallorca 2472 70 62 - 61Rhodes 2683 77 68 - 66Gran Canaria 4331 124 109 - 106Phuket 9692 - - 269 237

From OsloTo Km A 320 A 321 A 330-200 A 330-300Mallorca 2367 68 60 - 58Rhodes 2907 83 73 - 71Gran Canaria 4102 117 103 - 100Phuket 9822 - - 273 240

Fuel consumption in litres per passenger to some of the most popular destinations

From CopenhagenTo Km A 320 A 321 A 330-200 A 330-30Mallorca 1930 55 49 - 47Rhodes 2431 70 61 - 60Gran Canaria 3802 109 96 - 93Phuket 9728 - - 270 238

From HelsinkiTo Km A 320 A 321 A 330-200 A 330-300Gran Canaria 4855 - 116 - -

Key figures

Did you know that …NOx emissions from aircraft (nitrogen oxides) have dropped by 40% since the beginning of the1980s? The emission of NOx is particularly notable in and around the airports. New routines for starting up flight engines and auxiliary power units have contributed favourably. The target of our trade is to reduce NOx emissions by 80% before 2020.

2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013Passenger kilometres 5,751,666,021 6,151,666,021 6,682,752,832 7,004,858,140 8,353,584,475 8,334,198,775 8,838,778,317 8,606,378,508Fuel consumption in litres 162,753,199 157,743,837 177,334,800 187,517,274 217,840,123 217,639,670 231,413,815 224,832,293Fuel consumption in litres 2.830 2.564 2.654 2.677 2.608 2.611 2.618 2.612per 100 passenger kilometres

Fuel consumption in kg 2.264 2.051 2.123 2.154 2.086 2.089 2.095 2.090per 100 passenger kilometres

FOCUS AREASFuel consumption and emissionsTo Thomas Cook Airlines Scandinavia the most essential environ-mental issue is the emission to the air of the so-called green-house gasses. In terms of weight, three times as much CO2 andsmall amounts of other environmentally harmful emissions, suchas nitrogen oxides(NOX), sulphur oxides (SO2) and hydrocarbons(HC) are formed in the combustion of aviation fuel (kerosene).The consumption of aviation fuel is directly proportional to theemission. This means that in the combustion of 1 kilo of fuel3.15 kilos of carbon dioxide (CO2) is generated.

All airline services in the Thomas Cook Group aim at reducingtheir fuel consumption per passenger kilometre by 12% beforeyear 2020 compared to the 2008 level. So far the reductions arelevel with our plans. A major part of these reductions should result from the renewal of the fleet of aircraft, and slowly thenew aircraft have started being delivered. So far 23 new aircrafthave been purchased for delivery in the period 2013-2016. Reductions are moreover to result from optimizing the infra-structure in the European skies and possibly the use of biofuels.The Thomas Cook Group has appointed a cross-organisationalcommittee consisting of competent operations people. On anon-going basis they assess all areas of our flight operations andthe procedures associated with accomplishing our air traffic. This group also assesses new technological solutions which maycontribute to reducing our fuel consumption and thus our emissions. Some of the most recent initiatives are described inthe section on eco-improving initiatives further on in this report.

In the fiscal years from 1999 to 2004 we succeeded in redu-cing fuel consumption by about 22% measured by passenger kilometre. These reductions are mainly a result of the moderni-sation of our fleet and our high occupancy rate. Up until today,we have upheld a stable consumption per passenger kilometrewhich matches the 2004-level. This year's consumption andemissions ended at an average of 0.0261 litre of fuel and 65.8grams of CO2 per passenger kilometre. Total fuel consumptionand amount of CO2 emissions for the period were about 3% lo-wer this year compared to last year flying more or less the samenumber of passengers. In litres and kilos the difference is 6600tonnes of fuel and 16,500 tonnes of CO2, respectively. Part ofthe reductions can be related to last year's initiatives involvingelectronic cockpit manuals, new flight planning system andlightweight containers.

The most fuel economic type of aircraft in our fleet is the Airbus A330-300 wide-body aircraft, which only consumed0.0245 litre of fuel corresponding to 61.5 gramsof CO2 for every passenger kilometre in this fiscal year.

In the aviation industry comparisonsare often made of average consump-tion/emission per passenger seat km.For this fiscal year it corresponds to a consumption of 0.0236 litre offuel, corresponding to 59 gramsof CO2.

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3.5

3.0

2.5

2.0

1.5

1.0

0.5

0.0

Fuel consumption in litres per 100 passenger km

A330-300 A330-200 A321 A320 Average

Fuel consumption in litres per 100 seat km

� A330-300� A330-200� A321 � A320

3.5

3.0

2.5

2.0

1.5

1.0

0.5

0.0

600,000,000

500,000,000

400,000,000

300,000,000

200,000,000

100,000,000

0

Total CO2 emission, kg

07/08 08/09 09/10 10/11 11/12 12/13

07/08 08/09 09/10 10/11 11/12 12/13

� 07/08� 08/09� 09/10� 10/11� 11/12� 12/13

CO2 emission per passenger km, kg

0.0740

0.0690

0.0640

0.0590

0.054007/08 08/09 09/10 10/11 11/12 12/13

0.0658

566.577.378

Green flightsDaily for the last years our operation planners and corps of pilotshave employed routines that aim at reducing the consumption offuel wherever possible in order to curb the environmental impacts.

We focus on all stages in our operations, from the planning of flight routes to activities and procedures related to take-off,flying, approaching and right up to touchdown.

A more detailed presentation of the individual stages is de -scribed on our website.

In 2012 we introduced a new initiative which involves ourcorps of pilots. All our pilots have now been equipped with anelectronic tablet which is meant to function as their primarycommunication platform in future. This project is described inmore detail later in this environmental report in Other eco-im-proving initiatives.

Cabin wasteIn this fiscal year we collected and disposed of some 1039 tonnesof cabin waste. This corresponds to about 500 grams per guest.The aggregate amount of waste came to 188 tonnes more thanlast year, by and large the same number of passengers. Last year'samount of waste per passenger was 420 grams. Better and morestructured methods of sorting and accounting are the primecause of the increase this year. We continuously strive to improveour methods of accounting.

Thomas Cook Airlines Scandinavia are leaders within our trade when speaking about the sorting of cabin waste. On boardour aircraft, our flying staff source separate all the waste fromour serving of meals. We sort into four fractions: glass, aluminium,newspapers and other combustibles. By quantity the four frac-tions make up 1%, 1%, 11% and 87%, respectively.

At the same time and in cooperation with our local partners,we strive to make sure that as much as possible is recycled. To the widest possible extent, what cannot be recycled is incine-rated at CHP plants where energy from the waste is used for theproduction of power and heating.

On board our aircraft, our crew use customised trolleys for thecollection of waste, and all aircraft feature waste grinders. As one

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Total cabin waste, kg

2,500,000

2,000,000

1,500,000

1,000,000

500,000

0

Cabin waste per passenger, kg0.90.80.70.60.50.40.30.20.1

0

01/0202/03

03/0404/05

05/0606/07

07/0808/09

09/1010/11

11/1212/13

01/0202/03

03/0404/05

05/0606/07

07/0808/09

09/1010/11

11/1212/13

Cabin waste

2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013Total waste, kg/year 917,056 760,857 650,000 616,191 722,490 892,536 1,070,901 1,015,866 1,239,254Waste per passenger, kg 0.450 0.410 0.380 0.345 0.344 0.411 0.477 0.420 0.517

Waste for recycling or for 557,143 593,797 523,088 454,557 527,985 655,101 777,700 768,982 864,331energy production, kg/year

Waste for recycling or for 73% 74% 75% 74% 74% 73% 73% 75% 70%energy production, %

of the only airlines in our trade, we have implemented at-sourcesorting on all our flights.

We spare no pains to also involve our passengers in this initiative. Via the cabin intercom and video systems we encourageall our passengers to sort their waste before our staff collects it.Furthermore, we encourage passengers to place used news - papers on the front and rear rows of seats when they leave theaircraft after landing. In this way we can separate newspapersfrom the other combustibles and contribute to the recycling ofnewspapers.

The quantities of waste mentioned in this report are averagevalues based on the on-going check weighings we carry out. Cabin waste is weighed by our cleaning and catering partners,and their methods are continuously being improved.

The methodology applied in the measurement of the quanti-ties of waste involves some degree of uncertainty as we do spotchecks; but this method has been highly improved in the lastcouple of years.

The biggest obstacle to a well-functioning at-source sortingsystem are the airports. Many airports, particularly in NorthernEurope, have now established receiving facilities that can handleat-source sorted waste from the aircraft, but in Southern Europemany of the airports we call at have not come that far yet.Through our own organisation and via handling agents and

Glass 1%

Newspaper 11%

Aluminium 2%

Combustible 86%

Fractions in percent

13

supervision companies we try to impact on these issues locally.In order to further ensure focus and enhance conditions in whichever airport we are established, we have, as from 2013, attached specific declarations of intent to the contracts we makewith our handling and cleaning suppliers at the stations aroundthe world.

AdministrationAt our headquarters in the Copenhagen Airport and at the otherstations with administration facilities, we do what we can to re-duce energy consumption by recording and monitoring the con-sumer pattern in regard to water, electricity and heating. In 2008we invested in a solar panel plant at our headquarters in Copen-hagen. In 2010 this plant was extended to a total surface area ofcurrently 30 m2. In connection with renovation activities we makesure that the environment is duly considered. Among otherthings we are deliberating an upgrade of our air conditioning

system which will reduce the consumption of electricity. Another specific deliberation we have in progress is the installa-tion of a large-scale solar cell plant on our hangar. At present weare awaiting the approval from the Danish Transport Authority.The project and its economy have been approved by manage-ment. The energy contribution and reduction of CO2 emissions fromour consumption of resources is expected to come to 15-20%. We apply the distinguished EnergyGuard energy managementsystem to measure and record the energy consumption at ourheadquarters. On an hourly basis the system sends measure-ments from the consumption meters in the company straight tothe Internet; subsequently we can perform detailed readingsand analyses. This system is also used for the handling of any deviations and corrective actions, thus giving us continual insightinto and control of the energy consumption. EnergyGuard coverselectricity, water and natural gas.

Did you know that …the Thomas Cook Group in Scandinavia chooses to climate compensate all internal business travels byair? The 40,000 or so travels represent about 1.5m SEK on an annual scale which are ploughedinto specific eco-improvinginitiatives.

stallations in order to limit or reduce consumption. Over the lastfew years we have made large-scale investments in for instancean energy-friendly lighting system in our hangar area and also inan additional number of motion sensors to regulate lighting inthe common rooms and offices. This means that we have beenable to keep our power consumption at a stable level in spite ofmore activities.On an on-going basis we consider other initiatives which are tocontribute to further reductions of our power consumption,including an optimisation of our IT equipment, installation ofEcobuttons (power saving plugs) at each workstation in our administration and investing in energy-friendly printing machi-nery in our own printing shop.

Natural gasTotal consumption of natural gas for heating of service waterand heating is about 4% up this year, compared to last year. Weused about 89,000 m3 gas. The increased consumption can beattributed to more cold days and nights in the course of winterplus more hangar activities as mentioned under power consump-tion. Some years back in time we reconditioned our heating system, which is now CTS-controlled. Measurements of the energy consumption show that the reconditioning has resultedin savings, and we have thus reduced the emissions derivingfrom the operation of our facilities. We are currently assessing possible ways of optimising our heating and re-insulating our biggest building which houses thehangar and most of our administrative facilities. Measurementsshow that we can reduce our consumption drastically. At the time of writing, the required calculations have been made,and the insulation method established. We expect to make a final decision about the project in the course of 2013.

In addition to this, we are assessing ways of optimising the bighangar doors. If we find the finances for that project, renewal and insulation ofthe door system will contribute noticeable energy reductions.

14

Electricity consumption per employee, kWh

6,000

5,000

4,000

3,000

2,000

1,000

006/07 07/08 08/09 09/10 10/11 11/12 12/13 06/07 07/08 08/09 09/10 10/11 11/12 12/13

4,062 4,135767,788 773,284

Total natural gas consumption/year, kWh

1,100,000

1,000,000

900,000

800,000

Natural gas consumption/employee, kWh

6,000

5,000

4,000

905,054

951,431

4,789

5,088

06/07 07/08 08/09 09/10 10/11 11/12 12/13 06/07 07/08 08/09 09/10 10/11 11/12 12/13

CO2 emissions from adm. electricity & natural gas, kg

640.000

620.000

600.000

580.000

560.000

540.000

520.002009 2010 2011 2012 2013

562.200 |Oct. 2013

581.007

1,200,000

1,000,000

800,000

600,000

400,000

200,000

0

Electricity: Total power consumption for fiscal year 2012/13 amounted toabt. 773,000 kWh. This matches the level from last year. We have not succeeded in reducing our consumption as anticipatedover the last two years. One of the reasons being that ThomasCook Airlines Scandinavia now performs its own aircraft mainte-nance work at the hangar facility at Copenhagen Airport South.The engineers now perform daily aircraft maintenance work,including A-checks, on the A320 and A321 aircraft in and aroundthe hangar, and this has meant an increase of our power consump-tion. In order to keep our focus on the consumption, our technicalstaff takes care to regularly check the power installations in allparts of the company. If we locate any areas where improvementsare appropriate, we perform the necessary adjustments and in-

Total electricity consumption per year, kWh

15

Did you know that … Thomas Cook Airlines Scandinavia is among theworld's first airline servicesand the first in Scandinavia to introduce electronic tablets as a tool for pilots and cabinmanagers? – Ipads will substitute the huge amounts of printed manuals and other printed informationwhich the pilots and the cabincrew use daily in their work?

for copying and manuals production. This year we used about 6 tonnes of copying paper compared to 7 tonnes last year. The amount of prints was reduced by some 20% from abt. 1.4 million to 1.1 million units. A great deal of this reduction is attributable to the Ipad initiative and the transition from printedto electronic cabin crew manuals.

16

09/10 10/11 11/12 12/13Combustible 31.6 26.1 18.9 23.0

Cardboard 4.3 4.0 3.8 7.6

Paper 8.9 8.0 10.0 8.4

Electronics 0.5 0.2 1.0 1.2

Iron 1.9 1.6 1.5 1.4

Hazardous waste 0.2 0.06 0.10

Fluroscent tubes for lamps 0.2 0.06

Mixed construction 3.6 1.0 2.4 6.54

Mixed for sorting 9.0

Waste from administration facilities HQ – CPH, tonnesTotal quantity of waste/year, kg

100908070605040302010

006/07 07/08 08/09 09/10 10/11 11/12 12/13

70

60

50

40

30

20

10

0

Combustible

CardboardPaper

Electronics

Iron

Hazardous waste

Fluorescent

tubes for la

mps

Mixed for

sorting

Mixed

constructio

n

37.614

48.220

� 2006/2007� 2007/2008� 2008/2009� 2009/2010� 2010/2011� 2011/2012� 2012/2013

Waste from administration facilities HQ – CPH, tonnes

Consumption of copy paper total, tonnes

14

12

10

8

6

4

2

006/07 07/08 08/09 09/10 10/11 11/12 12/13

6,05

Consumption of copy paper per employee, kg

706560555045403530

06/07 07/08 08/09 09/10 10/11 11/12 12/13

32.35

Waste from administrationTo reduce the amounts of waste, we sort all our waste and sendpaper, cardboard, electronic waste, mercurial light sources, batteries, iron, construction waste, ink cartridges for printers, -copiers and used IT equipment off to recycling. Packagings arerecycled whenever possible, and paper scraps are used for recycled pads for administration. We also recycle plastic foldersand other office-related materials. In the recent fiscal year, theaggregate quantity of waste from our activities at headquarterscomes to around 48 tonnes. The waste has been sorted andhanded in for recycling or used for the production of new energyin CHP plants. This year we have added yet a waste fraction. Plastic waste from production and packagings are separatedfrom the rest of the combustible waste.

All fax machines, copiers and a great number of printers andscanners used in our administration and other offices in Scandi-navia have now been upgraded to energy-friendly multifunctionmachinery.

We also focus on minimising the amount of paper used

Solar energyAs the first airline in the Copenhagen Airport, Thomas Cook Airlines Scandinavia established a solar panel system with a viewto exploiting the rays of the sun as a supplementary source ofenergy. The state-of-the-art, effective panels are mounted on thetwo administration buildings which make up our headquarters.The system has now been enhanced to cover a total area of 30 m2. The system is regularly inspected in close cooperationwith the installer to ensure optimum operation and energy pro-duction. In the accounting period the solar panel system hascontributed with some 10.500 kWh which is 30% up on last year.

At present we are assessing possible ways of establishing asolar cell plant at our headquarters. The project is staged for the installation of some 400 polycrystalline panels on the hangarroof. Read more about these plans under Eco-improving initiatives.

WaterTotal water consumption is above last year's level. We consumedabout 1060 m3 compared to some 900 last year. At our head -quarters water is used for sanitary purposes and for the regularwashing of aircraft. All water closets are dual flushing or featureECO-BETATM water saving units. The cycles for aircraft washingare continually evaluated so we ensure as low a consumption aspossible. Customized atomisation nozzles or sprayers have beenintroduced to keep the consumption of water per aircraft washat a very low level. On average some 900 litres of water are usedper wash. Due to the increased aircraft maintenance activities in our hangar, our consumption of water in the last three yearshas increased slightly compared to earlier. Total consumption of water from our activities at headquarters -seen over the full mea -surement period from September 2001 to September 2012-has been reduced by over 25%.

17

Total water consumption per year, litres

1,400,000

1,200,000

1,000,000

800,000

600,000

400,000

200,000

006/07 07/08 08/09 09/10 10/11 11/12 12/13

1,062,295

7,000

6,000

5,000

4,000

3,000

2,000

1,000

006/07 07/08 08/09 09/10 10/11 11/12 12/13

Water consumption per employee, litres

5,681

Energy consumption, headquarters

09/10 10/11 11/12 12/13Water total, litres 930,000 818,000 901,000 1,062,295Water per adm. employee 4,973 4,351 4,767 5,681Electricity total, kWh 800,960 877,595 767,788 773,284Electricity per adm. employee, kWh 4,283 4,668 4,062 4,135Natural gas total, kWh 885,083 1,028,527 905,054 951,431Natural gas per adm. employee, kWh 4,733 5,471 4,789 5,088

06/07 07/08 08/09 09/10 10/11 11/12 12/13

10,47910,500

9,000

7,500

6,000

4,500

3,000

1,500

0

Solar energy, kWh

Every year we launch a number of specific initiatives which all benefit the environment. These initiatives are related to both air-craft and administrative operations. We use the EnvironmentalAction Plan as a management tool for this work. In this way we canensure that current initiatives are continuously being addressedand initiatives for the coming year are discussed and developed.Among other initiatives this year focus has been on:

Special aircraft operational initiatives in the course of the year all contributing to reducing fuel consumption and thus CO2 emissions:• Reduced Drag in the Aircraft Landing Configuration• Reduced Use of Extended Landing Lights• Reduced Thrust Reduction and Acceleration Height to Save

Climb Fuel• Reduced Use of APU during Taxi• Taxi Procedures with One Engine Shut Down• Optimized Flight Planning to find more Economical Routes

through Use of New IT Systems

New light-weight in-flight catering trolleys As one of the first airlines in our trade, Thomas Cook Airlines willbe introducing lightweight catering trolleys on board our aircraftoffering service to our guests. Anticipations are that the new trolleys will limit the average weight on board by up to some 130 kilos depending on aircraft type. The reduced weight willcontribute noticeable savings on fuel and emissions. We coope-rate with the other airlines in the Group, and all together we ordered 4000 units which are to replace the old trolleys. The firsttrolleys are to be supplied to us when starting up our overseastraffic to Thailand, where the catering trolleys are also produced;isn't that handy? This enables us to fly them back home insteadof having to use shipment by sea which is heavy in terms of timeand environmental burdens.

Tax-free packing warehouseWe have set up the goal to incorporate our tax-free packing warehouse at Lund in our environmental management system.As the world's biggest in terms of sale of tax-free goods in the airmeasured by passenger and with only one full-service facility forthis purpose we know that environmental impacts from materialsand production are immense. So we have decided to incorporatethis facility in our management system. Ahead of us lies a demanding mapping and procedural process, so we have deci-ded to postpone the external audit till the next follow-up audit inDecember 2014.We anticipate that the preparations and the work process willidentify actual improvement areas which will benefit the environ-ment.

Solar cell plantWe are planning to establish a large-scale solar cell plant on theroof of our hangar and administration facility at Dragør. The system has been dimensioned to some 90,000 kWh annu-ally. This corresponds to abt. 15-20% of our annual power con-sumption. The system will involve putting up 436 panels. At the time of writing, we are waiting for the approval from the

Danish Transport Authority. Our facilities are located within theCopenhagen Airport boundary, and the said authority is respons -ible for aviation and airports in Denmark.

Air condition at headquartersBy adjusting the system and modifying the consumption patternsover the week-ends and nights, we have succeeded in reducingthe consumption of electricity for operation of the system by 1-2%.

PC monitors in administrationThe introduction of new energy-friendly PC monitors has givenus a 30% reduction of our power consumption from this sourcealone. Replacement is being done on a continual basis.

Projection equipment for meeting purposesVia information and automatics we have optimised the use ofprojection equipment in our meeting rooms in administration.The changed method and behaviour has reduced our powerconsumption at the same contributing to a reduction in costsand materials for maintenance.

Waste management in administrationIn the course of the year we have added yet a fraction to our at-source sorting system at the headquarter facilities. Plastic from wrappings is now sorted and handed in separately.

Optimisation of our LLP loading plansLLPs are plans that describe how much to carry of the differentsales goods and beverages offered and used on board. By analy-sing consumption in detail over a long period, the loading plansare made to fit the individual departures thus keeping a tight reinon the goods on board. As a result weight has been reduced andthus the consumption of fuel and emissions.

ON-GOING PROJECTS:Paperless cockpit and electronic manualsIn 2011 we launched a new and interesting initiative. In everydayterms we speak about "paperless cockpit and electronic manuals".By and large the project has been fully implemented, however,we still have not achieved the final official approval. In the courseof the year, cabin managers were equipped with Ipads in the sameway as the pilots. The manual paper routines for cabin crew havebeen made electronic. This contributes to reducing the amountof paper and weight even more.

To the project as a whole this means that besides giving ouremployees a far more flexible solution, we can save about 1.5million sheets of paper annually thus reducing the pressure onthe environment drastically. Moreover, we have removed some50 kilos of manuals from the aircraft permanently. The 50 kilosare a weight that represents a fuel consumption and a quantityof emissions. It is hard to make exact computations, as weightand equilibrium on board the aircraft deviate from departure todeparture; but at the current level we expect to be able to reduceaviation fuel by about 100 to 150 tonnes annually. This corre -sponds to about 300 to 450 tonnes of CO2.

ECO-IMPROVING INITIATIVES

18

19

more or less counterbalances the CO2 compensation expensefor all business travels in the group on an annual basis. The assumptions are based on GreenSeat’s calculation modeland an average view per business travel. In 2012/13 about SEK 1 million were earmarked for environmental in-house projects inthe group's airline service and at our own hotels (Sunwing).

Environmental clause in procurements and contracting We have set up the goal to draw up a set of sustainability require-ments in the course of 2013 and 2014 to which our most important partners are to be committed. As a minimum theserequirements are to ensure that the individual suppliers or part-ners display general responsibility in relation to the environmentand adhere to relevant laws, including human rights considera-tions. In 2014 focus will be on specific suppliers and contracts. It is the task of the eco-group to define this framework and itsscope.

Green uniformsWe have set up the goal to fit out the 750 or so flying staff ofThomas Cook Airlines Scandinavia with a uniform made accor-ding to organic principles. Among other things this means thatwe aim at avoiding the use of harmful chemicals and bleaches.At the same time we prioritise using textiles for uniform partswhich are produced in consideration of the environment, such asunder the OEKO TEX label. Within the framework of operations, a uniforms committee has been established. The task of thiscommittee is to ensure that all aspects and wishes, including environmental considerations, are considered when designingand producing any uniform parts.

Did you know that …Thomas Cook Airlines plans to install an extensive solar cell plantof over 400 panels on the roof ofthe headquarters. The plant will beable to supply up to 20% of totalannual power consumption?

Paperless meetings in administrationIn 2013 we took a new environmental initiative and introducedpaperless meetings in our offices. During 2014, we will continueto disseminate the concept. Employees are encouraged via ourin-house communication channels, and our facilities and equip-ment in the meeting rooms are continuously being adapted tomake the use of electronic equipment, such as smartphones,Ipads and laptops more obvious in connection with meetings inpreference to paper and other types of printed matter.

In our quality department which makes hundreds of auditsannually, Ipads are now being used instead of paper forms forthe individual sessions.

"GreenSeat" - climate compensation for air travellersSince the spring of 2007, all passengers flying Thomas Cook Airlines Scandinavia and one of the group’s own travel agentshave had the chance to voluntarily compensate for the carbonfootprint contributed by the individual trip. We have decided tocooperate with GreenSeat which is internationally recognised.Thomas Cook Northern Europe’s own tour operators link directlyto the GreenSeat website.

Unfortunately, calculations for 2012/2013 show that onlyabout 1 percent of our guests choose to environmentally com-pensate their holiday travels.

Compensation for all business travelsIn 2008 we established an environment foundation. Capital inthe foundation is earmarked for internal initiatives which have abeneficial impact in relation to the environment. The foundationhas been established at group level, and the economic framework

100908070605040302010

0Tax-free

cataloguesTax-free

salesmaterials

Tax-freeplastic bags

� 2009/2010 � 2010/2011 � 2011/2012 � 2012/2013

In-flight serving of mealsThomas Cook Airlines Scandinavia solely cooperates with seriousand acknowledged catering suppliers who conform to interna-tional and local rules for correct treatment and supply of food.On board our aircraft we use many different menu conceptswhich all are of a high standard and beneficial in terms of serviceand environment. In the course of the year, we served a total ofsome 2 million meals. The meals vary in type and form andmatch the time and length of travel.

The development of menu concepts is continuously on themove, and often it is a result of toughened quality demands made by customers and passengers or trends within our trade. In 2008 we introduced a new and exclusive concept stressinghigh quality of raw materials and a high performance level.

20

The raw materials we use for this concept are solely disposabletypes, and we thus deviate from our normal practice.

Throughout the development phase the environmental perspective has been involved, so that we have made sure thatthe selection of materials shows the best possible considerationfor both the production and post-treatment phases.

As far as possible the ingredients used are grown according to organic principles, and whenever possible, these products aremainly produced in Scandinavia. In this way we can keep transportation time and thus the environmental impact down.

This year we will continue making an extra effort to optimiseour loading of beverages intended for in-flight serving and thusreduce the weight and consumption of fuel. A wide assortment,space as well as the crew’s serving routines are a great challenge,but there are ways and means of optimising them although theyare limited. Furthermore, we look at the processes involved in thetransportation of tax-free and service goods carried out by ourpartners and ourselves in Scandinavia.

SERVICE AND AIRSHOP

Consumption of service products on board, tonnes

Kræftens Bekæmpelse

orders. In this way the use of ecologically burdening marketingmaterials and other types of printed communication with theguests is reduced.

Moreover, we used about 28 tonnes of plastic bags to wrap uppre-ordered goods and to wrap goods direct on board. By andlarge, the consumption of bags is proportional to the number ofpassengers, but it may vary relative to the products offered. This year we have used about 1 tonne of plastic bags less thanlast year.

In the drinks assortment offered on board the aircraft, we have over a number of years succeeded in doing away with realglass. All products are now supplied in so-called PET (Polyethyleneterephtalate) which has a less negative impact on our environ-ment than real glass due to the reduced weight as we cannotguarantee the subsequent recycle management.

Around the change of year 2012/2013 Thomas Cook Airlinesbought packing facilities at Lund in Sweden from caterers GateGourmet.In-flight sale of goods is one of our focus areas and a steadilygrowing business. Accordingly, the purchase of the facilities atLund is of major strategic significance. Annually, the warehousepacks about 570,000 pre-ordered tax-free orders for our flyingguests. We typically use 2½ bag for each order we handle. Thenumber of bags used in 2012/13 was 1.4 million. The goods aretransported to the airports and then handed over to our guestson board the aircraft. The environmental aspects of productionand at the warehouse have not been mapped, but we plan tomake an adequate assessment in the course of 2014. This taskis a concrete goal in our environmental action plan.

Sales on-boardIn our tax-free shop we use miscellaneous marketing materials.Among other things we used about 98 tonnes of paper and prin-ting inks to produce our tax-free catalogues. There are often differences in consumption from one year to the next which arecaused by the variations in passenger volume, particularly marke-ting initiatives and passenger number on the take-off stationswe offer. In addition to this we used about 97 tonnes of paper for service and sales materials. Last year we chose to apply a new sales strategy on board our aircraft. Among other things this means that the literature grew from size A5 to A4, and this accounts for part of these increases. All in all this means that ourconsumption of paper and printing inks increased by about 20 tonnes compared to last year. All marketing materials are produced in Scandinavia duly consi-dering the environment both in terms of paper choice and pro-duction processes. We no longer offer our passengers the Inflight Magazine onboard. By removing the magazine from the aircraft, we relieve theenvironment of quite some tonnes of CO2 emissions annually.Furthermore, we spare the environment of considerable impactsfrom the production of the magazines. In recent years the use of the Internet as an information sourcehas soared. To us this means among other things that more andmore of our guests buying from the tax-free shop choose to place their orders direct on-line. At the end of fiscal year 2013the share of on-line orders came to 72% of the total volume of

Social and ethical responsibilityEvery year we choose to support different aid organizations. As an example we serve Rainforest certified coffees and teas andMax Havelaar/Fair Trade labelled juices on board our aircraft. We also contribute financially to several other organizations inScandinavia. Among these are the Danish Cancer Society andtheir work in Denmark for children suffering from cancer, the Swedish Home and School Federation and Smokefree Youth, Save the Child in Norway and sponsorships to various sports activities in the communities around our headquarters at Dragør.At group level the Thomas Cook Group has implemented a far-reaching plan focussing on social commitment and the impactswe leave on the destinations to which we bring our guests. Particularly we focus on the protection of children, work condi-tions for people who work directly or indirectly with us orour products, charity and animal health and welfare. By way of example: we grantaid at group level to the orga-nisations ECPAT, which worksactively against child prostitu-tion, and the SOS Children’sVillages which have projectsin Thailand and Sri Lanka.

21

ACTION PLANS

0.5% reduction per passenger km

In-flight waste per passenger is tobe sorted and reduced comparedto previous measurements, seethe environmental state ment. Airports: Increase degree of cabinwaste which can be sent off for recycling or incineration

Sorting of waste in conformitywith current legislation and on-going focus on methods applied

Reduce heating consumption by 2% per sq.m. compared to last fiscal year

Reduce electricity consumption by 2% per employee compared tolast fiscal year

To be reduced by 5% per employee

Strengthen employees' environmental awareness via our Intranet, newsletters and environmental report

Limit consumption of environ-mentally harmful chemicals usedin aircraft maintenanceCleaning services are to use environmentally friendly products

Check on noise nuisances fromaircraft maintenance in our hangar in Copenhagen Airport

Establish procedures for systematic environmental assess -ment of suppliers of services andproducts. Increase number of essential agreements where theenvironment is an integral issue

Reduction achieved, but the specific targetof 0.5% not achieved

Target partially achieved. Sorting systems function. Better checkweighing methods have identified increased amounts of waste this year. Mapping of and agreements on wastehandling methods at airports initiated.

Target achieved. Continuing big focus on waste amounts and methods.New waste fraction introduced this year.Plastic from wrappings and other consumption areas to be sorted and handed in separately

Target from last year not achieved. Continued focus

5% target from last year not achieved.

Target achieved. Approx. 11% reductioncompared to last year's target.

On-going process. Environmental information volume increased

Increase in amounts of engine oil and other maintenance materials compared tolast year. New routines for recording and application initiated. All requirements and systems observed

Systems are assessed on an on-going basis.All requirements observed

Basic expectations and requirements defined. More suppliers attached in 2013. Selection of most essential suppliers partly done

Group Airlines to make a 12% improvementin efficiency by 2020 (2008 baseline)

Have zero in-flight waste to landfill at baseairports by 2020 100% in-flight meal serviceto be made from recyclable/biodegradablematerials by 2020 Increase the number of destination airportsthat recycle at overseas stops by 2020

Zero head-office waste to landfill by 2020

Local target

Reduce energy consumption by 20%(2010 baseline)

Reduce paper usage by 20% by 2020(2010 baseline) 100% paper purchased from recycled/- certified sustainable sources

100% of employees in the Group to haveundergone training in sustainability by 2015 To have an average score of excellent onemployee engagement surveys for business performance and commitment to sustainability by 2020 To incorporate sustainability into the company values by 2014

Local target

Incorporate Sustainability criteria into allprocurement processes by 2015

Environmentalpolicy

Focus area Thomas Cook Airlines targets: 2014-16/per year

Target status - 2012/13 relativeto targets set up the year before

TC Group long-term targets

In our company, we have designed and put down our own environmental policy in writing to make sure that we continu-ously consider the role of the environment in our activities, andthat we continuously make progress to the benefit of the environment.

Environmental policyWith this environmental work Thomas Cook Airlines Scandinaviaintends to be a pioneer of our industry. Environmental aspectsare to form an integral part of all our activities. Work on sustainable development is to be target-oriented by focussing on specific targets and principles for reducing environ-mental impacts:

• Reduced consumption of fossil fuels• Reduced consumption of chemicals and man-made

substances• Efficient application of resources, for instance via

recycling

Thomas Cook Airlines Scandinavia must visualize the impact ofthe environment and make demands of our suppliers and partners.All members of our staff are to be motivated and involved so theypartake in curbing the consumption of resources and the resultingimpact on the environment. Thomas Cook Airlines Scandinavia is to address ethical and social issues which concern the airlineand communicate openly and factually about the environmentalactivities of the airline.

Reduced consumptionof fossil fuels

Efficient application ofresources

Reduced consumptionof chemicals andman-made substances

Other

CO2 emissions fromaircraft

In-flight waste

Waste from headquarters

Heating of headquarters

Consumption of electricity, headquarters

Consumption of paper, headquarters

Employees' environmental practices

Chemicals

Noise nuisance

Purchases

22

Myths:Aviation is the most polluting mode of transport! - No, in many instancesaviation is a good eco-friendly choice. Particularly for long stretches, where neithercars nor trains present any actual alternative, is aviation the most energy-efficient choice.

Established 1994

Headquarters Copenhagen Airport South,Hangar 276, DK-2791 Dragør

Chief Executive Torben ØstergaardOfficer

Chairman of the Christoph DebusBoard of Directors

URL’s www.thomascookairlines.dk/se/no www.thomascookairlines.aero

Gross turnover DKK 2012/2013: 4.4 billion 2011/2012: 4.3 billion

No. of employees 2012/2013: 900/1184(fulltime/all employees, 2011/2012: 911/1215incl. part-time and seasonally empl. at end of fiscal year)

CUSTOMERS: SPIES, VING, APOLLO, STAR TOUR, FRITIDS- RESOR,FALK LAURITSEN, VINTERSOL, TJAEREBORG FINLAND

OPERATIONAL STATISTICS FOR THE FISCAL YEAR

Passengers (one way) 12/13: 2,410,950 11/12: 2,420,654

Flights (return) 12/13: 5209 – 11/12: 5308

Fuel consumption, litres 12/20: 224,832,293 11/12: 231,413,815

RTK (Revenue Tonnes Km) 12/13: 863,254,12511/12: 887,411,588

RPK 12/20: 8,606,378,508 (Revenue Passenger Km) 11/12: 8,838,778,317

ASK (Available Seat Km) 12/20: 9,506,810,53311/20: 9,800,057,186

CO2 emissions in tonnes 12/13: 566,577 - 11/12: 583,163

Total flight length in km 12/13: 36,570,09111/12: 37,773,653

No. of aircraft 11/14 (summer/winter)

Aircraft types Airbus A330-300 / A330-200 / A321 / A320 /(B757 W12/13)

Occupancy rate 2012/2013: 2011/2012: 92.7 (expression in % of number of seats which have been occupied during the fiscal year)

BASES: Bergen (BGO), Billund (BLL), Borlange (BLE), Bodø(BOO), Copenhagen (CPH), Harstad-Narvik (EVE), Gothenburg(GOT), Helsinki (HEL), Jönköping (JKG), Kalmar (KLR), Kristiansand(KRS), Karlstad (KSD), Kuopio (KUO), Luleå (LLU), Malmö (MMX),Norrköping (NRK), Odense (ODE), Oulu (OUL), Oslo (OSL), Rønne(RNN), Rygge (RYG), Sandefjord (TRF), Stavanger (SVG),Stockholm (ARN), Tampere (TMP), Trondheim (TRD, Tromsö(TOS), Vaasa (VAA), Växjö (VXO), Visby (VBY), Örebro (ORB), Aalborg (AAL)

DESTINATIONS: Antalya (AYT), Aruba (AUA), Banjul (BJL), Bodrum (BJV), Bourgas (BOJ), Cancun (CUN), Chania (CHQ), Corfu (CFU), Dalaman (DLM), Fuerteventura (FUE), Funchal(FNC), Gran Canaria (LPA), Gazipasa GZP, Heraklion (HER), Hurghada (HRG), Karpathos (AOK), Kavala* (KVA), Krabi (KBV),Kos (KGS), Larnaca (LCA), Marsa Alam (RMF), Mytilene (MJT), Palma (PMI), Preveza (PVK), Phuket (HKT), Rhodes (RHO), Sharjah* (SHJ), Azores Cap Verde SID, Sharm El Sheikh (SSH),Skiatos (JSI), Tenerife (TFS), Varna (VAR), Varadero (VRA) * Only stopover

On Time Performance 12/13: 82% – 11/12: 85%(OTP): The above percentage of flights was done without or with lessthan 15 minutes' delay in the fiscal year

Facts about Thomas Cook Airlines Scandinavia

The company is a member of the Scandinavian travelling group Thomas Cook Northern Europe, which is owned by the listed company of Thomas Cook Group Plc. The company is listed on the London Stock Exchange

Environmental objectives In order to improve the environmental work systematically, Thomas Cook Airlines Scandinavia has established the belowobjectives:• We must observe current legislation at any time • We must continue our work on reducing the environmental

impacts from our most important lines of business: Fuel consumption, waste management (including in-flight activities) and energy consumption from our administrativeand technical facilities.

• We must both make demands on our employees' actions andinvolve them in environmental issues, so their environmentalawareness is strengthened

• We must maintain high-level activity information, both inter-nally and externally

Environmental targets for 2013/2014:In the below box we have illustrated the environmental focusareas and targets which we want to achieve in the coming yearso we may conform to our environmental policies and objectives.It also presents an outline target status on last year's efforts anda description of the general Thomas Cook Group objectives inthe affected areas. For each objective we have added some concrete action plans which are to contribute to fulfilling thesetargets. The action plans are in-house working documents. Status and results are published on a regular basis via our in-house information channels. A description of our social involve -ment and targets also forms part of this reporting. For further information, please see either www.thomascook.seor www.thomascookgroup.com

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Further information about Thomas Cook Group plc. is available on: http://www.thomascookgroup.comFurther information about Thomas Cook Northern Europe is available on: http://thomascook.se

One of the strengths of being part of a large-scale global group,such as Thomas Cook, is that we can cross-share our know-how.This also applies to our work with the environment and socialresponsibility. For many years, we in Scandinavia have had a minorlead compared to the other Group segments in this respect, andthis has enabled us to optimise the work processes and methodsin recent years, meaning that the Group as a whole has achieveda more adequate and effective quality in its CSR work. At Grouplevel we have established a cooperation body with representatives from all segments. This group which refers direct to topmanagement in the Thomas Cook Group, has as its objective toensure that our business will continuously improve on all CSR issues.

Recently, we have designed and decided a concrete 2020-plan. This action plan contains about 50 concrete and demand -

ing goals for environmental and social commitment to be fulfilled on an on-going basis until year 2020. The goals have been categorised under four headings: • Communities – protection of children and their conditions,

charity work and positive impact on the destination to whichwe send our customers.

• People: Rooting our CSR considerations in our commercial values, training of staff and increased satisfaction with the CSRwork we provide.

• Marketplace: CSR commitments in relation to suppliers of pro-ducts and services, extraordinarily high demands of own hotelsand improved CSR communication in the media used.

• Environment: Drastic reduction of emissions from the Group'sairlines and improved consumption of resources in all fields ofour business.

Cross-cooperation leads to more efficient CSR results

Environmental performance in 2012/2013In Thomas Cook Airlines we still perform high on the environ-mental scale. The statement shows that all in all we have deliv -ered as expected, and that there are sensible improvements inseveral fields, such as the consumption of aviation fuel, whichbeyond comparison is the most significant eco-factor to us. The many operational initiatives implemented in the course ofthe year have not been fully recognised yet, and we therefore donot anticipate them to contribute significantly until next year. In the consumption of some resources we have experienced aslight increase, which is attributable to the rise in activities in andaround our facilities, particularly the hangar and aircraft mainte-nance. We still keep a tight rein on our consumption, and in ouraction plans we have several new initiatives in the pipeline which

we hope will bring about more reductions, such as our excitingsolar panel project. With success the ISO 14001 management system has nowbeen implemented and active for three years. This system hasenabled us to structure and focus our environmental practicessystematically and efficiently and contributed to the fine resultswe have achieved in the matter of a very short period. The standard sets the stage for an all-round recertification everythree years. This means that before the end of 2013 we musthave performed a thorough revision and subsequent audit of all parts of the system, manuals, plans etc. The coming periodwill cover our environmental practices and activities from 2014to 2016.

This is the thirteenth environmental report issued by Thomas Cook Airlines Scandinavia. We hope that it will give you an insight into our engagement and work for a better environment. For further information on our environmental efforts and practice, please contact ourgroup environmental manager, Kim Houmark Hansen, at: [email protected]. You may also contact us on tel.: +45 3247 7200.

This Environmental Report is available to the public, and to us this is a way of showing that our business is open as are our environmental practices and performance in relation to our stakeholders. This report also forms part ofthe statement in our ISO 14001 environmental manage-ment system. This report is only published in English, and it is availablevia our websites. This report can be read direct in an elec-tronic catalogue and retrieved in a .PDF version directfrom: www.thomascookairlines.dk/se/no

COMMENTS BY THE ENVIRONMENTAL

MANAGER

Kim Houmark Hansen,Environmental Manager,

Thomas Cook Airlines Scandinavia

Documents

0 Environmental Report 2013 2014:Layout 1