◎ FiberHome Customer Service Center FiberHome Customer Service Center Marlon Macias Marlon Macias March 25,2015 March 25,2015 mail:

◎ www.fiberhomegroup.com

FiberHome Customer Service Center

Marlon Macias

March 25,2015 mail:

[email protected] Skype: macias.marlon

www.fiberhomegroup.com

Content

FiberHome Services Overview

FiberHome Services in LATAM

FiberHome After Sales Services

Cases

www.fiberhomegroup.com3

FiberHome Global Presence

Thailand

Indonesia

Iran

India

Russia

Bahrain Pakistan

Nigeria

Algeria

Kenya

Poland

Uganda

Syria

Malaysia

FiberHome Technologies (Headquarter)

China

Ecuador

Saudi

Norway

Angola

Ethiopia

Brazil

Colombia

Peru

Mexico

ChileArgentina


In 2000 FH obtained the certification on ISO9001: in April 2002 , obtained ISO14000 in January of 2003. OSHA18001 in April 2009.


Quality Control

Plan



5

27 countries

India

MalaysiaPhilippines

Singapore

Saudi Arabia

China

Spain

Austria

Poland

Mexico

Brazil

Thailand

Chile

Norway

Algeria

Turkey

Pakistan

50 million lines10+ years technology R&D1000+ patents in ITU-T,IEEE,

CCSA.



6

The first commercial FTTH project in CHINA

(Apr,2005)

We led creating FTTx industry alliance

(Oct,2008)

• 30% market share.



SOURCE: OVUM/Market Share Report,1Q2014

• Top 10 vendor in the world. Top 2 vendor in China

Leading vendor of the world



FH is the only Chinese vendor who can provide FTTx/OTN solution from chip to platform

Vertical Integration : from chip to platform

COST

Performance

FH FTTx /OTNsolution

Self-use

Also used by other vendor

Platform xPON/MSAN/P2P/OTN/DWDM

System GPON/XG-PON/NG-PON2/xDSL

Card xPON/MSAN/P2P/OTN

Module SFP/ XFP/SFP+

Chipset xPON MAC

Material InP/GaAs/Si/Ge etc.

FiberHome

Competence


Content



FiberHome After Sales Services Cases


FiberHome Offices in Latin America

9

Around 50 after-sales engineers are working on the projects in Latin America countries

EcuadorMr. Cao Ming

Mr. Marlon

Overseas CS ManagerMr. Jian Sen Yuan

LATAM ManagerM. Huang Fu Sheng

ArgentinaMr. Matheus

ChileMr. Liu Guobin

BrazilMr. Zhu Chusheng

Mr. Xu famao

BoliviaMr. Zhu Qiyin

ColombiaMr. Zhang Long

PeruMr. Juan Tello

FiberHome Service in LATAM

LATAM

Organization


THE SERVICESTHE SERVICES

4 TRAINING4 TRAINING

5 Network Planning & Optimization

5 Network Planning & Optimization

7 REPAIR & RETURN7 REPAIR & RETURN

3 TECHNICAL ASSISTANCE

3 TECHNICAL ASSISTANCE

2 DEPLOYMENT2 DEPLOYMENT

6 SOFTWARE UPGRADE / PATCH

ROLL OUT

6 SOFTWARE UPGRADE / PATCH

ROLL OUT

THE MAIN PRODUCTS FAMILIES

THE MAIN PRODUCTS FAMILIES

"Optical Fibre Product"

"Optical Fibre Product"

"Equipment Product""Equipment Product"

8 WAREHOUSING & LOCAL

TRANSPORTATION

8 WAREHOUSING & LOCAL

TRANSPORTATION

EXPLOTATION PERIOD

DURING & AFTER WARRANTY

PRE SALES TIME

QUOTATION PARTICIPATION

INSTALLATION PHASE

CONTROL OF ALL THE REALIZATION JOBS

OPERATIONS PREPARATION

PARTNERS CHOICE

1 INSTALLATION1 INSTALLATION


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FH HQWarehouseCustoms

clearance

Inland transportation

Site


Supported in local outsourcing companies that have the experience on the telecom field

FH Warehousing Services

FH Installation Services


On duty all day

Local Customer Service Center

5*8 HoursRegional Customer Service Center

24 Hours all day

Headquarters Customer Service Center

Acceptance/Analysis/Handling

Technical and Resource Support

Technical Support and Services for

Equipment


Level 1

Level 2

Level 3


Regional Customer Support Center

Global CSC & R&D

Local Customer Support CenterCustomerSPOC

Level 1 Support

Level 2 Support

Level 3 Support

Escalation

Escalation Remote/On-siteIntervention

Remote/On-siteIntervention

Technical Support Services Help Desk Service Emergency Technical Assistance Services

Hardware Services Repair and Return Service Swap Service Spare Parts Management Service

(Optional)

Software Update Service First Node Implementation

Service Roll-out Service

Technical Review ServiceKnowledge Base Service

FH 3-Levels Support System can guarantee and customize services delivery



2013 International lecturers will account

for 100%

Th

ird

Oct. 2012~Sep. 2012，International lecturers accounted for 75%

Secon

d

Mar. 2012~Sep. 2012， International lecturers

accounted for 50%

Firs

t

International Training Center Awards

Honor obtained from Nepal

Commendation frome Bhutan Telecom

Commendation & Letter of thanks from Algeria

Department of Defense

Undertaking international training

Cultivate professional lecturer

Improved Bilingual Capability



FiberHome Training Center in Brazil

locate Rua Diogo Moreira, 132 – 23°andar Pinheiros - Sao Paulo, has 1 classrooms and 1 laboratories, capable of providing training for 20 persons at the same time.



FiberHome Training Center in Wuhan

No.5, Dongxin Road, Guandong Industrial Park, Wuhan, Hubei



Content



FiberHome After Sales Services

Cases


Brazil Brisanet FTTH Project

18

Fortaleza

Provide ports: 4GE+2POTS+WiFiDimension:45mm*190mm*235mm(H*W*D)Power parameter:12V Power consumption: <15W

AN5506-04-F ONU

• In northern Brazil, Brisanet has deployed networks in more than 50 cities.

• FiberHome is the only supplier for Brisanet in GPON network.

• Current wireless solution is replaced by FTTH scenario, providing high quality broadband services.

• 1st phase FTTH project covers 30k subscribers.

• Services involves internet, IPTV, VoIP and WiFi.


Ecuador’s CNT GPON Project

19

FiberHome solution highlight

ODN part is passive, not need power supply, save the CAPEX;

FTTH solution, including the equipment and ODN designing/planning/constructing

OLT and ONU power consumption are the lowest in the field, save power expenses

OLT can Support 16 PON port per Card.

2 layer splitting ratio being used; 1:64


Ecuador’s CNT NG-SDH Optical Network Solution

20

STO. DOMINGO

STM-64

40,043 Km

NG-SDH

LA CONCORDIA

NG-SDH

LA UNIÓN

NG-SDH

STM-64

16,59 Km

QUININDÉ

NG-SDH

STM-64

28,64 Km

VICHE

NG-SDH

STM-64

43,00 Km ESMERALDAS 3

NG-SDH

43,00 Km

STM-64

TONSUPA

NG-SDH

ATACAMES

NG-SDH

STM-16

21,100 Km

STM-16

6,920 Km

TABIAZO

NG-SDH

STM-16

16,618 Km

ESMERALDAS 2

NG-SDH

8,975 Km

STM-64

STM-16

DWDM

F.O. ADSS G.655

F.O. ADSS G.652

ALLURIQUÍN

NG-SDH

TANDAPI

NG-SDH

17,60 KmSTM-16

STM-16

32,5 Km

STM-64OCP

1+1 1+1

1+1 1+1 1+1 1+11+1

1+1 1+1

1+1

1+1

1+1

Features

▪ Network Capacity: 10G ▪ 1+1 MSP protection▪ Use FONST 780B family▪ Running stably and safely for > 5 years


OLT

BRAS AAA Server

Metro

Internet

Valdivia Province

CO IPTV

PC

ONU

ONU

ONU

ONU

ONU

High storey building

splitter

ONU

ONU

ONU

ONUIMS

Phone

IPTV

PC

ONUONU

Topology for achieve triple play

Phone

Chile’s Telsur FTTx Solution

• Regional deployment in the south of Chile.

• The testing phase already passed and now in commercial deployment.


MSAN Solution TVCABLE

1. Each MSAN covers up to 1k+ ONU subs, save EXCHANGE ROOM space due to compact size;

2. CPE used to support HIS and VOIP services;3. CPE may connect a new AP to extend Wi-Fi signal;

NMS/EMS

CPE

Internet Telephone

WLAN

AP

CPE

Internet Telephone

WLANAP

Exchange Room

<4km

ECUADOR TVCABLE MSAN Project


ECUADOR TVCABLE 10G Project

Network Brief

▪ Ecuador MAN Project▪ Adopts OTH subracks of FONST 3000 Equipment▪ Upgraded from 10G to 100G smoothly

Features

▪ Network Capacity:10G*40λ ▪ Supports Electrical layer 1+1 protection ▪ Huge Capacity, High Integration▪ Running stably and safely for 4 years

Ecuador’s TVCABLE OTN Solution


ECUADOR TELCONET 10G Project

Network Brief

▪ Ecuador MAN Project▪ Adopts 10G DWDM Solution ▪ Upgraded from 10G to 100G smoothly

Features

▪ Network Capacity:10G*40λ ▪ Adopts OCP/MSTP Protection technology ▪ Huge Capacity, High Integration▪ Low Power, Low Cost▪ Running stably and safely for 6 years.▪ Preparing to migrate to 100G.

Ecuador’s TVCABLE OTN Solution

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Win Together with You

FiberHome-Optical Network Expert

Documents

◎ FiberHome Customer Service Center FiberHome Customer Service Center Marlon Macias Marlon Macias March 25,2015 March 25,2015 mail: