®

Western Area Mailing Industry Focus Group

July 21 2015 Alaska

Dakotas

Arizona

Portland

Seattle

Central Plains

Colorado/Wyoming

Salt Lake City

Northland

Nevada-Sierra

Hawkeye

Mid-America

Alaska

Dakotas

Arizona

Portland

Seattle

Central Plains

Colorado/Wyoming

Salt Lake City

Northland

Nevada-Sierra

Hawkeye

Mid-America

Alaska

Dakotas

Arizona

Portland

Seattle

Central Plains

Colorado/Wyoming

Salt Lake City

Northland

Nevada-Sierra

Hawkeye

Mid-America

Operational Window Changes (OWC) and

FCM Volume Decline

Service Performance

Commitment to Customers and Employees

Customer Communications

Innovation to Grow Business

Agenda

2

OPERATIONAL WINDOW CHANGES

FY 2015 Service Challenge

3

FY 2015 Service ChallengeFY 2015 Service Challenge

Operating Window Change (OWC) implementation began in all processing facilities320

Significant changes to:

Transportation

Schedules

Machine Schedules

Employee

SchedulesCustomer Supplier

Agreements

CSA

4

FIRST CLASS VOLUME DECLINE

FCM Volume Decline

5

First Class Volume Decline

Source: RPW, FY2007 – FY2014

6

SERVICE PERFORMANCE

National Service Performance

7

8

National Service Performance

Performance Indicator Postal Quarter 3April 1 – June 30, 2015

FCM Composite 89.99

Priority Mail Composite 91.49

STD Combined (DSCF & DNDC Ltrs & Flts)

91.30

Periodicals 86.74

CUSTOMER COMMUNICATIONS

Customer Communications

9

We will continue: Industry Alerts Industry & PCC webinars and presentations

PCC and Managed Account messaging from: PCC program office HQ Business Customer Support & Service From Area and District BSNs

BME messaging to affected customers

Weekly posting of planned operational moves on RIBBS

Structured release cycle for labeling list / mail directional file changes

Customer Communications

10

INNOVATION TO GROW THE BUSINESS

Growing the Business

11

03

Investments – Next Gen Equipment

INNOVATION COMES FROM AGILITY

C007

DeliverySortation System PASS

Real-TimeScanners

Mobile DeliveryDevice

(Replacement Scanners)

RingScanners

New ParcelSorters

Future

Vehicles

12,701 4,162 208,462 263,486

Coming Soon:

Surface VisibilityScanners

31~22,000 12

We are Committed to Service Excellence

Commitment

Engage Industry

Stability with

OWC

COMMITMENT TO

SERVICE EXCELLEN

CE

Use Data and Diagnostic Tools

Educate and Empower Employees

Drive Efficiency

13

Thank You

Questions?

Thank You

Questions?