Objective:

Highly organized and self-motivated Technical Writer/Editor and Content Manager with 10+ years experience in e-commerce, Marketing, SEO, Learning, Information Technology and Security is looking for a challenging and creative role as a Writer/Editor/Content Manager within the Technology Industry. My philosophy is that great content delivers a message that can be understood and shared by a variety of audiences. My goal is to deliver outstanding content that is exciting, relevant and easy to digest for various audiences.

Summary of Accomplishments

I have written for numerous audiences, both internal and external, at a variety of Fortune 500 Companies; this includes Microsoft, Amazon, Expedia and The Walt Disney Company.

Authored and worked with Amazon third-party sellers, where my main function was to create SEO driven content for various products being sold third party on Amazon to ensure higher ranking in online searches by consumers. This also included writing a SOP/Style Guide called “Writing Content for Amazon Third Sellers” to help others write this same content.

As a Senior Technical Writer with XBOX Live, I lead a team of writers across different groups within the organization to create a style guide to ensure consistent content throughout the organization. I also mentored other writers regarding network diagrams and worked as a Technology SME for writers and editors regarding the working knowledge for front end, middle tier and backend content for the service.

Authored Security Incident Response Guides and cheat sheets for security incidents based on severity levels for XBOX Live and Commerce Operation Centers at Microsoft.

Worked with Microsoft’s World Wide Marketing Mobile and Embedded Group by collecting feedback from global OEM customers to create and determine the most frequently asked questions which helped WW Marketing in creating specific content to suit the needs of consumers by region.

As part of the Communications and Marketing team with the Walt Disney Company, I owned a weekly blog site called Technology at Disney, which discussed the newest technologies being used at Disney. This included video games, virtual reality, Artificial Intelligence, 3D effects, 3D printing, and robotics for television, movies and theme parks.

Researched and composed competitive analysis documentation for specific security tools/platforms based features and price for both enterprise and private consumers.

Wrote How To documentation and APIs for a variety of tools related to SaaS, Wiki Sites, processes and hardware.

Authored release notes focusing on bugs and improvements based on patches and user feedback.

Allison Crase 4209 SW 102nd Street Seattle, WA 98146 e-mail: acrase@hotmail.com Telephone: 206-909-5467 Site: https://allisoncraseblog.wordpress.com/

Writing Tools Content Tools Development Microsoft Office (2003-Online) Microsoft Word Microsoft Excel Microsoft PowerPoint Visio OneNote OutlookAdobe Adobe InDesign Adobe PDF/Reader Adobe Photoshop Adobe Agile

MadCap Flare Doc Studio Microsoft

Publisher Camtasia Studio

SharePoint (2003, 2007, 2010, O365)

SharePoint Designer MediWiki Confluence WordPress

Visual Studio Visual Studio Team Foundation

Server Eclipse Perforce Jira HTML CSS C# ADO.NET SQL Server

Education: University of Washington -. NET Certification 2009

Work Experience

Buy Box Experts January 2017 to May 2017SEO Content Manager(Independent Contractor/ 1099)

SEO Content Management for Amazon Third Party Sellers Wrote titles and features for Third-Party seller's products on Amazon.com

sticking within the strict guidelines on character length Managed of all descriptions, titles and feature descriptions while

maintaining relevant search term criteria Wrote a SOP called “How to Write SEO content for Third-Party Sellers” to

help content writers create SEO content for higher search results by online consumers

Coordinated with Account Managers regarding content

The Walt Disney Company May 2016 to November 2016Technical Writer(W2 Contract)

Disney Technology Services and SolutionsMember of the Marketing, Learning and Communications team Owned the “Technology at Disney” newsletter and authored blog articles

based on video games, virtual reality, Artificial Intelligence, 3D effects, 3D printing, and robotics being used for television, movies and theme parks. This required me to interview Subject Matter Experts.

Managed and distribute company-wide communications based on IT related information to a variety of audiences

Managed communications calendar for the team to track communications and to ensure that they went out in a timely manner.

February 2011 to August 2012

F5 Networks April 2015 to March 2016SharePoint Administrator(W2 Contract)

Web Communications Team Member of the SharePoint Migration Team, responsible for migrating

company SharePoint 2007 site over to SharePoint Online Create how to videos using Camtasia Studio for the SharePoint Online

video channel Author Knowledge base articles for SharePoint Online Troubleshoot and fix issues with SharePoint 2007 and SharePoint Online

for internal clients User HTML to work with content in SharePoint

Microsoft August 2013 to April 2015Senior Technical Writer(W2 Contract/Vendor)

Commerce Platform Security Operations Lead documentation team Gather information for content by Researching and interviewing SMEs Author Policies, Standards and Procedures to meet regulations for PCI

and SOX compliance Create PowerPoint Presentations related to internal security tools Administrator for team SharePoint site Create Visio diagrams Responsible for tracking tasks through Team Foundation Server

Amazon February 2013 to August 2013Wiki Web Content Developer(W2 Contract)

Maintained and managed internal websites for Amazon's Data Center Operations teams worldwide using HTML to create weekly status matrix reports for Data Center Security.

Authored and managed content for the AWS Data Operations Center via Confluence, SharePoint and MediaWiki sites in the form of wiki pages, blogs and how to manuals for Data Center Technicians.

MicrosoftSenior Technical Writer/Project Manager(W2 Contract)

XBOX Live – Security and Commerce Authored Security Incident Response Guides and cheat sheets for

security incidents based on severity levels for XBOX Live Operation Center (XOC).

Lead a team of writers across different groups within the organization to create a style guide to ensure consistent content throughout the organization. I also mentored other writers regarding network diagrams and worked as a Technology SME for writers and editors regarding the working knowledge for front end, middle tier and backend content for the service.

Maintained and authored Policies, Procedures, Standards, Architectural diagrams related to front end, middle tier and back end of service.

Amalga Health Solutions Authored the Readmission Manager plug-in How To

documentation for Amalga Health Solutions Software Wrote Installation and Configuration Guides, SDK’s and API’s for IT

Professionals in the Health Industry using MadCap Flare Managed, tracked and fixed documentation bugs via Bugger and

Product Studio Composed and maintained content via Visual Studio TFS Server

Fulcrum Technologies March 2008 to November 2008Technical Writer(FTE)

Authored SDK’s and API’s, User’s Guide and Release notes based in Java and C++,XML Schema, Database SQL query for bar scanning software.

Required testing of steps and bug management, including tracking and fixing bugsField of interest was in Mobile , RFDI and Bar Code scanning devices for inventory in the field at cell sites for companies T-Mobile and AT&T.

Microsoft April 2005 to December 2008Security Program Manager II(W2 Contract/Vendor)

Authored and Coordinated the review of documentation for Standard Operating Procedures and Communications for the teams Internal Resource Guide

Researched and created a competitive comparison analysis with external security tools and services for Marketing and Business Development

Created graphics, charts, tables, lists and other visual and textual content Managed global sponsorships for Government Security Accounts Worked closely with Subject Matter Experts (SME’s) on content

Market Research Manager Mobile Communications Business World Wide Marketing Authored and coordinated the review of documentation including White

Papers, Technical Articles, Reports, Presentations and Frequently Asked Questions (FAQ) Created and Managed a help desk for Windows Mobile and Embedded Device

OEM and Mobile Operators (This Service is now known as Ask Mike internally at Microsoft) Researched and answered technical inquiries regarding mobile integration Researched and analysed market data Communicated and worked closely with Subject Matter Experts (SME’s) with

heavy deadlines. Created and managed Team SharePoint Site

Expedia December 2009 to January 2011Senior Technical Writer(W2 Contract)

Authored and edited internal documentation, SDK's and API's for the Architecture and Development Platform Group

Designed and maintained Wiki Pages via Confluence. Used Perforce and Eclipse on a daily basis to track projects.

Microsoft January 2009 to November 2009Technical Writer/ Editor(W2 Contract/Vendor)

Developer Division IT Labs Authored and edited internal and external documentation Authored Standard Operating Procedure and How To Manuals for

Hyper-V and SAN hardware and software Maintained teams two SharePoint sites, which required my skills in

HTML, XML and CSS Organized documentation via Visual Studio Team Foundation Server

Security Development Lifecycle Authored and edited internal and external documentation focused on

threat modeling Maintained team SharePoint and Wiki sites

TESTIMONIALS

“Allison is the best technical writer I have ever worked with in over a decade of contracting at Microsoft. She delivers high quality documentation, and her dedication, drive, and attention to detail makes working with her easy and effortless. Thanks for all the hard work Allison!”

- Jerome Otto – Security Program Manager | Application & Operational Security | Cloud Security

“Allison has proven, time and time again, her forward-thinking attitude and ability to identify problems before they are realized. Her efforts on our team made everyone’s job easier. I would work with Allison again in the future.”

- Arturo Volpentesta – Risk Management Analyst at Microsoft