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Your Yooralla Experience
Easy English Version
Contents
What is feedback? 2How can I give feedback to Yooralla? 3How to give feedback face to face 4How to give feedback by telephone 5How to give feedback by post 6Who else can I speak to? 7Words in this sheet 8Feedback form 9
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What is feedback?
Giving feedback means telling us what
you think about
Yooralla
our service
or
someone who works at Yooralla.
Feedback is important. It helps us improve what
we do for you.
You can tell us if
we are doing a good job
or
someone who works at Yooralla is doing a
good job.
You can tell us how we can do things better.
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You can tell us if you are unhappy
about
our service
the way you have been treated
or
someone who works at Yooralla.
How can I give feedback to Yooralla?
face to face
by telephone
on our website
by email
or
by post.
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How to give feedback face to
face
If you would like to give feedback to someone
face to face you can speak to
your site manager
or
your support worker.
If you would like someone to meet with you
telephone 03 9666 4500
and
ask for the Customer Relations Team.
How to give feedback by telephone
If you would like to give feedback by telephone
phone 03 9666 4500
and
ask for the Customer Relations Team.
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If you have a hearing impairment
you can use the National Relay
Service.
Go towww.relayservice.gov.au
Or call 13 36 77
If you do not speak English you can call us via
the Translating and Interpreting Service (TIS)
Phone 13 14 50
How to give feedback on our website
If you would like to give feedback on our website
go to
www.yooralla.com.au/feedback
How to give feedback by email
Email: [email protected]
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How to give feedback
by post
If you would like to post us your feedback you can
do the form at the end of this sheet
and
post it to Yooralla
PO Box 238
Collins Street West
Melbourne Victoria 8007
If you would like us to contact you
ask for a Contact Me form at your Yooralla
service
and
post it back to us.
Who else can I speak to?
You can tell someone else if you are not happy
with our service.
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You can speak to the
Disability Services
Commissioner
Phone 1800 677 342 (free call)
TTY service for people with hearing or speech
difficulties
Phone: 1300 726 563
Department of Education and Training
Phone 03 9637 2000
The Complaints Resolution and Referral
Service
Phone 1800 880 052
Department of Health & Human Services
Phone 1300 884 706
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Words in this sheet
Service What we do for you. The support we give you.
It can also mean the place you come to get
support from us. For example
a Community Hub
Support To help someone. To give them what they need.
Hearing A person who has a hearing impairment cannot
impairment hear properly. They might
be unable to hear at all
or
only hear a little bit
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Feedback form
Do this form if you would like to post
your feedback to us.
You can ask someone to help you do this form.
What is your feedback about?
Mark or tick ONE answer.
Yooralla in general
A Yooralla service
Write which service here
…………………………………………...
Someone who works at Yooralla
Write the person’s name here
…………………………………………...
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Tell us about you
Mark or tick ONE answer
I am a person with disability
and
I receive services from Yooralla
I am a person with disability
and
I DO NOT receive services from
Yooralla
I am a family member of a person
who receives services from Yooralla
I am a friend of a person who
receives services from Yooralla
I am a Yooralla staff member
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I work for a government
body, I am an advocate
or work for an advocacy
organisation.
Other.
Do you want us to contact you?
No
Yes
Write how we can contact you here
…………………………………………
…………………………………………
…………………………………………
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Write what you would like to tell us.
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Write what you would like to happen.
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
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…………………………………………………………
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You have finished this form. Thank
you for your feedback.
Yooralla
PO Box 238
Collins Street West
Melbourne Victoria 8007
The Easy English on this sheet
was written by Yooralla. Updated June 2017.
www.yooralla.com.au
Images in this sheet are from
Softpics © Innovative Communication
Programming (Ylana Bloom
& Dolly Bhargava)
Mark A. Hicks, Illustrator. www.MARKIX.net
Photosymbols. www.photosymbols.com
Freepik. www.freepik.com
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