CEO’s MessageFirst and foremost, our thoughts go out to all those who have been affected by the unprecedented spread of the coronavirus (COVID-19) pandemic.At this uncertain time, I want to reassure you that at BPH we are taking all necessary precautions to ensure the safety of our patients and visitors, staff and doctors.The managers meets daily to examine and update further safety measures, these are evolving every day with regular updates being received from the health department and our infection control expert. We have also reviewed and updated our current Pandemic outbreak policy and procedure. BPH will continue to adhere to the advice from the World Health Organization (WHO), local health and government authorities.Below are some measures to name few we have put in place to ensure safety over these uncertain times. Question asked at time of booking : A set of questions are asked by phone when the patient is booked to ascertain if they fit the exclusion of COVID 19 criteria before booking them for their operation.Restriction to entry to Barton Private Hospital: The hospital doors are closed at all time. Only staff, patients and doctors are allowed entry to the hospital. An entry register is kept up to date with the name of the person entering the hospital; date and time of entry and exit and every person temperature is recorded in the register. If temperature is 37.5⁰C or above, the person will not be allowed in the hospital. If it’s a patient, the patient operation is rescheduled. Cleaning & Sanitation

Housekeeping teams have increased hospital grade cleaning and disinfection frequency in all areas (handle rails, doors, bathrooms etc.)

We have increased supply of antibacterial hand sanitizer in public areas for use

Additional checks have been put in place. Our teams practice good health habits and hand hygiene frequently.

These are extremely challenging and uncertain times. I know, as a community, we will come together and respond to the COVID-19 crisis with compassion and strength. As a country, we have shown our resilience time and again in how much we can achieve through sheer determination and effort. With these sentiments in mind, I would like to share with you our preparedness to continue providing services to our patients. We currently have no confirmed cases of COVID-19 in our workforce.

SATISFACTION RATESDoctors Sep 2019 95%

Patients May 2020 98%

Staff 92%

DoctorsDr Kristi Bateman Gynaecologist Dr Bernard Beldholm General and Cosmetic surgeon Dr Sarah Broderick Gynaecologist Dr Kalyna Harasymiv Anaesthetist Dr Sonia Hossain GynaecologistDr Atul Manani DentistDr Thembi Ncube General Surgeon Dr Sumi Saha GynaecologistDr Matthew Spargo OphthamologistReceptionistsFlynn Katie Maddison Tegan Nurses Anusha (RN) Sumara (RN)Hannah (RN) Harsharan (RN)Jing (RN) Josie (RN)Katherine (RN) Kiki (RN)Lynette (RN) Prajita (RN) Princess (RN) Joanna (EN) Vanessa (RN)Wardsperson CSSDAlicia Lilia

ADMISSION SUMMARY01/01/2020 – 30/06/2020

Number of patients 1306

Barton ward admission 55

Transfer to another facility 2

Reported infections 0

Newsletter June

2020

STAFF TRAININGThis year, we had many trainings for our staff. On the 13th of May, we ran our clinical training day. The training covered the admission process, Stage 1 recovery assessment, observations and response. Additionally, we held Diabetic education, Basic Life Support training and education on new patient monitors. Not only onsite, we also had trainings and assessments online. It includes Hand Hygiene, Medication management, Blood management, COVID 19 training and critical care training.

COMPLIMENTS FROM PATIENTSHi Jessy,Thanks for the chat on Tuesday morning while I was in recovery after my operation.I just wanted to drop you a line to follow up letting you know how fabulous your hospital was. And how much the little things made all the difference. I have previously experienced pre op anxiety so badly that I refused to leave the change cubicle until I was basically sedated... I had no such anxiety at Barton private. I was scheduled first off the list with Dr Quinlivan and I’m certain that helped. But beyond that, other hospitals have left me waiting lying on a hospital bed, wheeled around behind closed doors without explaining anything. Your lovely nurse gave me a brief tour as we walked through to take blood pressure and get me gowned up. Then she left me in a recliner chair watching the news with a warm blanket! That warm blanket was like a hug! Sitting up with dignity with the tv as a distraction until I was walked into theatre was such a relief! Dr Quinlivan held my hand knowing I was anxious while the humorous Dr Upton (who introduced himself and joked with me putting me comfortably at ease) inserted the cannula (which could bend!). Next thing I know I’m walking back to recovery, being offered options to drink, a variety of sandwiches and having my husband called in to keep me company until I could leave. Nurses, doctors (Dr Quinlivan) and yourself stopping to chat and making me feel very comfortable and not at all forgotten.Thank you for running a hospital that remembers that what you guys do every day can be very scary as a patient. The little things really do matter to an anxious patient like me and I am telling everyone about my wonderful hospital experience!Have a wonderful Christmas and make sure to wear those fabulous red shoes as often as possible!Kind regardsBeth

Hello,I just wanted to say how much I appreciate the level of care given by all of the people who dealt with me regarding my operation last week. I have never experienced such kindness and sincerity within the healthcare system. Every single doctor, anaesthetist, nurse and surgeon that spoke to me was so well spoken and approachable.It sounds so trivial but I lost count of how many people tucked the blanket over my feet during my recovery. Something so small is really going the extra mile and it didn't go un noticed with me. It was refreshing to see people who obviously valued their jobs and who were passionate about their work. So often you see people who aren't really destined to be doing what they are but the team who dealt with me could not have been more suited to their positions. I was very nervous about my surgery, I think it was more the unknown, but everyone did their utmost to give me the confidence and knowledge to relax. Julie is absolutely fantastic at what she does and I would just like to give her my most sincere thanks for what she has done for me. I now have a new lease of pain free life that I never thought was possible. If it's possible I would hugely appreciate it if this email could be sent to Julie and also the hospital side of things too? Everyone definitely deserves the praise and I only wish I could do more to say thank you.Kindest regards,Sophie

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