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businessBridge®Premier Business Online Banking
User Guide
Administration & Customize Online Access for Other Users
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Contents User Administration ................................................................................................................................................... 3
Dual Control ............................................................................................................................................................... 4
Unlock User Profile .................................................................................................................................................... 5
Password Reset .......................................................................................................................................................... 6
Create a New User ..................................................................................................................................................... 7
Approve a User Profile ............................................................................................................................................. 15
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User Administration With businessBridgePremier, Company Administrators and users with “System Administrator” entitlements have the power to create and maintain additional online banking users (company users). Key Points:
Company Administrators are the primary contacts for the bank and company users. Company Administrators can assist additional company users with:
o Unlocking profile o Resetting password
When company users contact the bank for assistance, the bank may reach out to the Company Administrator for authorization.
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Dual Control Dual control helps prevent any one user from having complete system access with no additional oversight. Having a minimum of two persons involved in a transaction ensures accuracy, and adds a layer of complexity to keep fraudsters and internal employees from compromising your online banking. Dual control can be implemented in a number of ways, utilizing a combination of system settings and company procedures, depending on what works best for your company. Dual control of User Administration will ensure that no user profiles and entitlements are created or altered without concurrence from another authorized Company Administrator. Dual Control of Templates will ensure that no templates are created or altered without involvement from at least two individuals from your company. Enabling Dual Control for template maintenance means that you will have at least two sets of eyes on every template that is added, or changes made, such as changes to dollar amounts, destination accounts, etc. Dual Control of Payments will ensure that no funds are released from your accounts without input from at least two individuals from your company. Enabling Dual Control for transaction approval means that you will have at least two sets of eyes on every outgoing wire transaction (where the payment is going and appropriate payment amount).
When you consider the potential financial losses, business disruption, recovery time, and costs associated with fraud, implementing security best practices and due diligence upfront is well worth the effort. To understand actions you can take to safeguard and strengthen your business against fraud, consult your information security team, refer to East West Bank’s security best practices, and continuously review current and new tools that become available. We’re here to help. If you notice any discrepancy or require more information on fraud prevention, please contact us at Global Transaction Services 888-761-3967.
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Unlock User Profile After several unsuccessful login attempts the user profile would be “locked”. This helps prevent unauthorized access. Sample “Locked Out” Notification:
Company Administrators can assist Users to “unlock” their profile. After unlocking the profile, the User can continue using their current password to reattempt accessing the system. See below instructions on unlocking a user profile.
Click on “Login” to proceed.
Click “Submit” to continue 2
Enter user ID of locked user to proceed. 1
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Password Reset If a User forgets their password, the Administrator can reset the password. After resetting the password, the Administrator would provide the temporary password to the user. The user can then update their password to their preferred password.
The Company Administrator needs to provide the User with their new temporary password. The system will not send temporary password information to the user.
Click on “Password” to proceed.
Enter User ID. 1
Enter a temporary password for your user or use the “Generate” option to create a combination of characters as a temporary password.
2
Click “Submit” to continue 3
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Create a New User Displayed options may vary depending on your company’s enrolled services and individual user’s access.
The following instructions are created utilizing our bank recommended dual control settings. Your company’s customized security controls may differ. We are here to help, please feel free to contact us for a walk through.
Create a New User
Or use “Copy to New User” to quickly copy existing access from one user to a new user.
Click on “Users” to proceed.
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Enter the User’s first and last name. 1
Optional but Recommended: Enter the User’s email address to allow the user to receive email alerts and utilize the “Forgot Password” function.
2
Optional but Recommended: Provide a mobile phone number to allow the user to add text message alerts.
3
Create a User ID. Requirements: Minimum of 6 characters, and case sensitive. Example: “JaneLee”, the user will always have to enter uppercase J and L to sign into the system.
5 Enter temporary password for first time login’s use. Requirements: Minimum of 8 characters, alphanumeric, and case sensitive.
Click “Next” to proceed. 4
6
Re-enter temporary password. 7
Select “English” as default language.
8
Click “Next” to proceed. 9
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Check the “System Administrator” box to allow the new user to create and manage Users.
Select “Custom” and proceed to click on “Set Approvals” to determine the types of activities this user can authorize. Or select “None” to prevent the user from approving transactions. (Proceed to Step 13)
10
11
Define the user’s specific approval privileges. In this example, the user can only approve templates.
Checking items under the “Templates Approver” column will allow the user can approve templates created or edited by others within the company. 11b
Checking items under “Payments Approver” column will allow the user to approve the payment instructions created by others within the company. This is the last reviewer of the payment prior to submitting to the bank processing.
11a
Continue to review each section. 11c
b
Click “Submit” to proceed. 11d
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Select “Custom” and proceed to click on “Set Limits” to input additional thresholds (sub-limits) for this user. If “Unlimited” is selected, the user would not be restricted by sub-limits. However, the company’s “daily limit” (managed by bank) would still be in place and will apply to all users. (Proceed to Step 14) 12
Define the maximum amount for the corresponding transaction this user can create.
12a
The following fields and options define a user's customized limits for transactions and approvals. In this example, the user can create and approve multiple transactions but each transaction cannot exceed $100.00. If a transaction is over the indicated thresholds the user cannot create or approve the transaction. Please note that the company’s “daily limit” will apply to all users.
Define the approval limit for the corresponding transaction.
12b
Defines a cumulative maximum amount the user can process in one day. To a 12c
Continue to review each section. 12d
Click “Submit” to proceed. 12e
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Select “Custom” and proceed to click on “Set Access” restrict user from signing on during specific periods of the day. If “Unlimited” is selected, the user may access the system on any day at any time.
13
Select “Custom” and proceed to click on “Save” to continue. If “Full” is selected, the user automatically has full access to all current and future new accounts, functions, and service entitlements.
14
Click “Submit” to proceed. 14a
Click “Custom” to proceed. 15
Click “Set Account Access” to proceed. 16
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Click “Set Custom Access” to proceed. 16b
Select access level for each account. Custom – Customize the type of functionalities the user can transact from the specified account. Full – All functionalities associated with the account is available to the user. None – User will not have access.
16a
The following options define the types of functionalities and transactions that can be performed from the specified account.
Select the types of activities this user can perform with this account.
16c
Continue to review entitlements for each account.
16d
Click “Save” to proceed. 16e
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Click “Set Functional Access” to proceed. 17
Grant the user “No Access”, “View Only” Access, or the capability to “View & Transact”. In this example, the user is: Review account activities Submit Stop Payments and
other check related activities
Restricted from ACH Entitled to access Wire
Templates, Wire Payments, Internal Transfers, and Bill Pay.
17a
Click “Submit” to proceed. 17b
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Your new user profile may need to be approved; please refer to the “Approving a User Profile” section of this user guide.
Click “Done” to proceed. 18
Click “Done” to proceed. 19
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Approving a User Profile Dual control helps prevent any one user from creating or altering user entitlements with no additional oversight.
Click on “Users” to proceed.
Click on the pending approval status to proceed. 1
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Review the entitlements to ensure appropriate access is allocated.
Click “Approve” to proceed. 2
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