Embed Size (px)
Citation preview
IngeniousTraining Academy
Workshop onEnhancing Patient &
Customer Care
"... the secret of the care of the patient is in caring for the patient."-Francis Peabody, 1925
The art of patient care
Why Patient Care Training is Important
• Patients are the foundation of
our medical practice
• It is very obvious that they
must be satisfied
• Do we always succeed?
Dynamics of medical practice today
Patient as a customer
Doctor as a service provider
Medical practice as business activity
• Health care as one of the largest service sector industry
• Huge capital investments- expected returns
• Customer – service provider
• Customer is the king
The process of ensuring patient satisfaction
Clinical Quality +Service Quality=
patient satisfaction
Patients don’t care How much you Know- But
They want to know How much you care
Patient satisfaction pays1. Greater profitability.
2. Improved patient retention and patient loyalty.
3. Increased patient referrals.
4. Improved relationships.
5. Improved productivity.
6. Better staff morale.
Patient Care Executive Training Quotation
Training Duration 1Day 180 Minutes
Content of the Training
Why Patient Satisfaction?
Art of Patient Care
Communication SkillsQualities of Patient Care Executives
Basic Etiquette Training
Behaviors, Attitude, courtesy Training
Customer Care & Satisfaction
Patient Care Training
Training Fees Rs6000/Training Session + Service Tax
PATIENTS HAVE THE LAST WORD• What our patient ultimately says
is in our hands, in the words we speak, in the belief we have in our self, our profession and our staff .• We can’t always meet a
patient’s every need or expectations, but we need to show personal concern by creating a relationship with the patient.
This is our great pleasure to
introduce ourselves that we are the
company, Aim to provide
outstanding training programmes that
inspire, develop and release the potential sitting within your Team. We want to delight you by providing
demonstrable return on your investment
and become a trusted partner to
your business
Ingenious Training AcademyWe Train Not Strain
About Us
Ingenious Training AcademyWe Train Not Strain
Whether you have a new team that requires initial training or experienced professionals who require further skill enhancement, we will work in partnership with you so that your objectives are delivered in the most effective manner to ensure that the skills and behaviors you need from your team become a reality.
We trainNot strain
Few Of Our Clients
Contact US
A.R.RAJAGOPALANFOUNDER & DIRECTOR
#6, Dharma Towers, 88/150 Nelson Manikcam Road, Choolaimedu, Chennai.94
Ingenious Training AcademyWe Train Not Strain
Thanks for your
Time“If you train hard, you’ll not only be
hardBut you’ll be hard to Beat
Ingenious Training AcademyWe Train Not Strain
![State Publications Accounting Archive 1925 Examination [1925]](https://img.pdfslide.us/doc/110x75/61cb235e0196bc3759718eb6/state-publications-accounting-archive-1925-examination-1925.jpg)
