Upload
marjorie-mills
View
215
Download
2
Embed Size (px)
Citation preview
+The Right Question−a Key Collaboration Skill
Association for the Advancement of Sustainability in Higher Education--AASHEOctober 14-16, 2012Phyllis T. H. Grummon, PhDSociety for College and University Planning
What is your vision of success
for this session?
Society for College & University Planning www.scup.org
+Learning Outcomes
When to ask a question
How to ask a question
Why ask questions
Society for College & University Planning www.scup.org
+The Power of Questions
Causes the listener to reflect—cognitively and often affectively/emotionally
Creates a pause in a conversation
Opens space for new thinking
Society for College & University Planning www.scup.org
+What’s in a question?
1. Questions are asked because the answer is important.
2. Questions are asked because the question is important.
3. Questions are asked because the process of asking is important.*
*The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009
+Ask a question
Think about the last time you asked someone a question.
Please write that question down.
Society for College & University Planning www.scup.org
Society for College & University Planning www.scup.org
Why did you ask that question?
+What’s in a question?
“Effective questions are those that accomplish their purposes, as well as build a positive relationship between the questioner and the questionee.”*
Society for College & University Planning www.scup.org
*Leading with Questions, Michael Marquardt, Jossey-Bass 2005, p 68
What?Where?
When?
Why?
Who?
How?
How much?
What if?
+What Makes a Question Helpful?
Know your goals—what do you want out of the conversation
No clear answer—requires collaborative thinking
Asked honestly—reduces interpersonal barriers
Society for College & University Planning www.scup.org
Society for College & University Planning www.scup.org
Share your question and the answer to ‘why’
with a neighbor
+Questions and Answers
Reasons for asking….
Answers we expected….
Replies, but not answers…
Answers we didn’t expect….
Cascading questions….
+
Society for College & University Planning www.scup.org
Type A and Type B Questions*
Type A:
“The first thing we want to talk about are inputs. What are the inputs to the scheduling process?”
*The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33
+Type A and Type B Questions*
Type B:
“If you were about to develop the schedule, what information would you need to have close by?”
*The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33
Society for College & University Planning www.scup.org
+What’s in a question?
Questions that evoke a clear image help start the answering process.
+Getting to the Answer
Active Listening
Appreciative Inquiry
Dialogue
I Say, You Say
Non-verbal Responses
+Samples
• What do you think about…?
• How would you approach this?
• What if you were in my shoes?
• What possibilities come to mind?
• How do you see this ‘change’ affecting you and your area?
Society for College & University Planning www.scup.org
What would it take to increase the number
of walkers and bikers by five percent in one year?
The most effective sales people
ask three times
as many questions.
Society for College & University Planning www.scup.org
+Resources
The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009
Leading with Questions, Michael Marquardt, Jossey-Bass, 2005
The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 200
Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation, Phil Mckinney, Hyperion, 2012
How The Way We Talk Can Change The Way We Work, Robert Kegan & Lisa Lakow, Jossey-Bass, 2001
Thank [email protected]
Society for College & University Planning www.scup.org