15

™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Embed Size (px)

Citation preview

Page 1: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Page 2: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

“People will forget what you say, they will forget what you do,But they will never forget how you made them feel.”

- Maya Angelou

It’s a Google World

What sets YOU apart from your competition?

Who do YOU do business with? Why?

It’s time to re-invent yourself

Page 3: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

The truth is, NOT saying thank you does more damage than actually saying thank you does good!

The first words we learn as kids are “thank you.”

How do YOU feel when you go un-thanked?

Is a “thank you” text message sufficient?

Does it set you apart?

Page 4: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

How do YOU feel when you go un-thanked?

Go over the top with a new ‘thank you’ note habit

“Expected” vs “Unexpected” thank you’s

The truth is, NOT saying thank you does more damage than actually saying thank you does good!

Page 5: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Thank You Champions

Mary Kay Ash – 1.2 Billion Dollar Cosmetics Empire

Tom Hopkins – Built a 99% Referral Real Estate Business in 3 Years

Joe Girard – auto industry - “The Greatest Salesman in the World”

(averaged selling 6 cars a day for 15 years!)

Page 6: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

All other things being equal, people will do business with you if they like you!

It starts with a simple smile

How likeable are you? Do you think it matters?

Remember the dating scene? Put on your “A” Game!

Page 7: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

The Sucker The Puker

The Topper

If you want to be super successful in business;DON’T BECOME ONE OF THEM!

The Whiner

The Vulture Narcissus

Mr Halitosis

Page 8: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

“The great enemy of clear language is insincerity.”- George Orwell

(The blank-stare portion of our program!)

What are your thoughts when you get a birthday or holiday card with somebody’s business card in it?

Doesn’t give you the warm fuzzies, does it?

There’s a time and a place for business marketing.Keep the personal touch the personal touch.

(leave your logo off!!!)

Page 9: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

“The average 21 year old knows 2,000 people on a first-name basis.”- Psychology Today

200 x 200 = 40,000

Top Of Mind Awareness Through Others

Maybe you only know 200. If you have 200 people who like you and would do business with you (because you appreciate them) – then what if they each know 200?

Could you even write 40,000 pieces of business this year?

Page 10: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

“It is one of the most beautiful compensations in life, that no manCan sincerely try to help another without helping himself.”

- Ralph Waldo Emerson

Don’t make it about YOU!!Make it about THEM!!

They’ll put your name on a bumper sticker!

Page 11: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Do you have a messy unkempt pile of business cards laying around?

What’s a business card worth in your eyes? A penny?

How about considering each business card to be an actual human being?What’s a lifetime customer worth to you? More than a penny?

It’s not how many business cards you collect. It’s the quality of the relationships you build with those human beings. And it’s easy!

Page 12: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

What do YOU see?

We as human beings have 100% control over exactly ONE thing . . .

What we think!

Make it a great day. Unless you have other plans!

Page 13: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Simple disciplines repeated daily will guide you to your destiny.

What would happen if you smoked a pack of cigarettes a day?

What if you eat a half-gallon of ice cream each day?

What if you invested money every day?

Hmm, what if you appreciated the people in your life every day?

Page 14: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

Formulate Your Own Appreciation Marketing Strategy (AMS)

Practice saying Thank YouBe a more Likable Person

Be a GiverSend unexpected notes

Heartfelt phone calls Give small gifts

Appreciate yourself and life

Page 15: ™. ™ “People will forget what you say, they will forget what you do, But they will never forget how you made them feel.” - Maya Angelou It’s a Google

But you already knew that!