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How to Reduce TCO Using Oracle E-Business Suite Management Packs

Angelo Rosado

Principal Product Manager, Oracle E-Business Suite

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

Application Management Suite for EBS Agenda

• Executive Summary

• System Management

• Recent Enhancements

• Change Management

• Success Stories

• Additional Information

• Q&A

Executive Summary

Executive Summary

• The Application Management Suite for Oracle E-Business

Suite is comprised of:

• Oracle E-Business Suite Plug-in 4.0

Oracle Application Management Pack for E-Business Suite

Oracle Application Change Management Pack for E-Business

Suite

• Oracle Real User Experience Insight 6.5.2

• Oracle Application Configuration Console 5.3.2

• Oracle Configuration Change Console 10.2.0.5

• This presentation will focus mainly on the Oracle E-

Business Suite Plug-in 4.0

New!

• Includes functionality that was available in previous

releases of the Oracle Application Management Pack for

E-Business Suite (AMP) and the Oracle Application

Change Management Pack for E-Business Suite

(ACMP).

• Requires EM 11g or above

• Supports fresh install

• Supports upgrade from Oracle Application Management Plug-in

for Oracle E-Business Suite Release 3.1

Executive Summary Oracle E-Business Suite Plug-in 4.0

• Supported version of Enterprise Manager

• Certified with Enterprise Manager 11g Grid Control Release 1

(11.1.0.1.0)

• Marquee features of E-Business Plug-in 4.0

• Support for EMGC 11gR1

• Diagnostics

• Discovery

• Cloning

• Customization Manager

• Patch Manager

• Setup Manager

Executive Summary Oracle E-Business Suite Plug-in 4.0

Executive Summary Reasons to consider EM 11g

• Deploy Applications 90% Faster

• SOA management • Composite, component, engine, service metrics

• Enterprise service dashboards

• Application deployment automation

• Instance tracing across domains

• WebLogic Server management • Auto-discovery

• No admin server dependency for monitoring

• Request monitoring and tracing

• Automated provisioning

Executive Summary

Reasons to consider EM 11g

• 3x Improvement in DBA Productivity

• Oracle Database 11g Release 2 management

• Compression Advisor

• Instance caging

• Active Reports

• Global RAC diagnostics

• Tuning standby databases

• Full support for Exadata • Storage monitoring

• Exadata-aware SQL monitoring

• I/O resource management

Executive Summary

Oracle Enterprise Manager Grid Control Certification

10gR3 10gR4 10gR5 11gR1

AMP 2.0

AMP 2.0.1

AMP 2.0.2

AMP/ACMP 3.0

AMP/ACMP 3.1

AMP/ACMP 4.0

Legend No Premier Support Supported Future

Application Management Pack (AMP)

Application Change Management Pack (ACMP)

System Management

System Management E-Business Suite Targets

Monitoring/Metrics/Alerting

Discovery & Discovery Diagnostics

Performance/Component Drill Down

JVM Monitoring

Dashboards/Historical Reporting

Concurrent Processing Dashboard

User Monitoring

Integrates into User Experience

Roles & Access Control

• Infrastructure Services Dashboard

System Management Real Time System Status

• Historical Analysis

System Management Historical Reporting of EBS Targets

System Management Consolidated, Actionable View of all Instances

System Management Path to Real-Time Management and Reporting

Discover EBS Targets

Assign Metrics & Thresholds

Provision with Templates & Groups

Monitor & Troubleshoot with Alerts

Manage with Dashboards & Reports

Refine based on historical data

System Management Discover EBS Targets

• Automatically discover all the “moving parts” of an E-Business Suite Instance

• Configurable: Ability to specify services and specify (virtual) host

System Management Discovery Diagnostics

• Validates EBS Database and Apps context files, settings, configurations, patches, and permissions prior to using EM to monitor E-Business Suite

• Identifies root cause of failure

System Management Discover EBS Targets: Recognized EBS Targets

• At least 15 individual targets per instance. More targets depending

on complexity

• Leverage the system and services concepts in EM - a logical way to

group related components

• Can be managed, monitored, or reported on like any other Target

System Management Discover EBS Targets: Manageable Entities

• Comprehensive view of all instances

• Quick check on Alerts/Notifications

• Drill down into individual instances

• Drill down into specific components

• Access tabs for more detailed management

System Management Assign Metrics & Thresholds

• 50 different EBS-specific metrics

• CP, Forms, Self-Service Apps (OAF), workflow, etc.

• Set warning and/or Critical thresholds

• Notifications when thresholds are breeched

• Automate a remedial process (e.g., restart a downed service)

• Custom o/s or existing process from Software Library

Recent Enhancements

24

System Management Pack Diagnostics

•Validates key module setups, profile options, patches, permissions, and etc.

• Identifies root cause of failure

System Management Real time User Monitoring

•Ability to track, trace, troubleshoot in-flight transactions

•Consolidated view of the entire transaction on each tier

•Facilitates deep root-cause analysis

System Management Concurrent Processing Dashboard

• Better, more timely, management of Concurrent Managers and Programs

• Metric Collection For Individual Concurrent Managers and Programs

• Monitoring, Alerting/Notifications, and Reporting

Change Management

Change Management E-Business Suite Targets

EBS Patch Management

Customization Management

Configuration (Setup) Mgmt.

Approvals Framework

Pack Diagnostics

Automated Cloning

Change Management Customization Management

• Create AD compliant customization packages

• Custom patches can be applied using Patch Manager

• Over 200 file types supported

• Build or compile Java or Form libraries

• Validate the custom files based on a set of standards

• Interface with Version Control systems

Change Management Patch Management

• Automates and

eliminates vast majority

of manual steps

associated with EBS

patching

• Deploys custom and

standard Oracle

patches

• Check for prerequisites

• Simultaneous, multi-

patch, multi-target

deployment

• Numerous patching

options

• My Oracle Support

integration

Change Management Configuration (Setup) Management

• Migrate functional

configuration/setup data

across different

instances of EBS

• 300 functional APIs for

data management

• Group extracts, loads,

and reports into projects

for easier management

and reuse

• Recognize and enforce

dependencies between

different selection sets

• Advanced filtering

• Comparison reporting

across instances

Change Management Approvals Framework

• Approvals for

Customization Manager,

Patch Manager, Setup

Manager

• Separate roles for

Approvers

• Reporting and auditing

capabilities

Change Management Cloning Techniques

Source-to-Target

Source-to-Image

Image-to-Target

Hot Cloning

RAC Cloning

Smart Clone

Oracle E-Business Suite

Plug-in 4.0

Clone Interview

Clone Execution

Deployment Procedures

Directives

Scripts

Change Management Automated Cloning: Incorporating Custom Steps

• Automate custom pre-and post-clone steps

• Custom processes that can be scripted can be uploaded and registered into the EM repository

• Directives can be included in, and executed by, Deployment Procedures

• Automated Cloning leverages the Directives and Deployment Procedure capabilities of EM

Success Stories

Johns Hopkins University (APL) Gained 90% Efficiency and Control

CHALLENGES/OPPORTUNITIES

• Reduce time and effort associated with promotion of application changes and configurations across many installations

• Many Manual procedures that cause errors

• Customization control issues • Audit Compliance Challenges

• Improve security through tighter control of

the change management process

RESULTS

• Reduced operational overhead from 60 hours p/w to 6 hours p/w for:

• Applying EBS patches • Deploying EBS customizations • Promoting functional setups

• All Patching and Manual Processes are

Automated and Unattended now

• Tight Integration with Source Code and Version Management Systems

• Improved Traceability and Accountability for Configuration Changes

• Improve security through stronger control in the Change Management Process

Flint Hills Resources Optimized Cloning Process by 90% hands-free

CHALLENGES/OPPORTUNITIES

• Nightly clones for production E-Business Suite environment within a fixed/narrow/pre-set window

• Efficiently manage the refreshing of numerous non-production environments

• Many pre and post-clone manual steps

• Incorporate the EBS cloning process into an overall refresh process that includes other, external systems

• Execute the cloning process with no downtime or disruption to the end-users

RESULTS

• Performing Unattended Nightly Clones in a

3-4 hour Window

• Performing Multiple Clones in the Same

Business Day. Reduced Cloning time from

20 hours/week to 1-2 hours/week.

• Manual Steps are Now Automated

• Create Executables for Non-DBAs to

Schedule and Execute Clone Patching

• Now Executing Cloning in Hot Mode

General Electric Infrastructure Cuts Clone Cycle Time by 84% and IT Management Requirements by 75%

CHALLENGES/OPPORTUNITIES

• Cut costs associated with managing more than 200 environments

• Reduce the time and effort required to clone E-Business Suite environments

• Prevent end-users problems • Improve end-user response time

RESULTS

• Realized US$200,000 of Annual Productivity

Savings by using AMP Centralized System

• Cut end-to-end Cloning Time from 6 days to 1

day and Reduced DBA Resources by 75%.

• Using Root-Cause Analysis Tools to Prevent

Performance Issues or Outages

• Used Synthetic Web Transactions to analyze

End-User Response Times

Emerson Ensures High Availability and Performance Worldwide with Proactive System Management

CHALLENGES/OPPORTUNITIES

• Standardize IT system management to reduce costs and Support users across the global company’s diverse business divisions

• Ensure systems are up and running across time zones to assure 24x7 manufacturing and service delivery

• Adhere to IT infrastructure library (ITIL) standard practices vital to everyday operations

RESULTS

• Using EM Centralized Management for

More than 700 Diverse Monitored Targets

• Preventing issues with Extended Proactive

Monitoring

• Advanced Diagnostic Tools Significantly

Reducing system downtimes

• Projecting Future Performance and

Conducting Better Capacity Planning

• Automated more than 100 Custom Scripts

with Customization Manager Tools

Benefits for Oracle IT

• Eliminating proprietary tools/solutions

• Centralizing on a common toolset and reporting structure

• Standardized processes

• Expanding the use of Oracle Enterprise Manager

• 66% reduction in error resolution time

• Centralized reporting

• Standard monitoring specific to applications

Additional Information

Application Management Suite for EBS Additional Information

• Collateral

• Understanding

• MOS Note: 1224313.1 Getting Started with Oracle E-Business Suite

Plug-in, Release 4.0 Suite

• Datasheet:

• Application Management Suite for Oracle E-Business Suite Data Sheet

• Location: Oracle Technology Network -> Enterprise Management ->

Applications Management

• Best Practices (Whitepaper):

• Case Study – Optimizing E-Business Suite Management Using Oracle

Application Management Suite for Oracle E-Business Suite

• Contact: angelo.rosado@oracle.com

Application Management Suite for EBS Related Session

Date & Time Session Location

Wednesday 9:15 a.m. Best Practices to Conquer Your E-Business Suite

Change Management Challenges

Room W312A

Q U E S T I O N S

A N S W E R S

The preceding is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.