332 West Derby Road, Tuebrook, Branch Closure ReviewOur branch at 332 West Derby Road, Tuebrook, is closing in September 2019.We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too.

How we made this decision

Our decision to close this branch was made following a detailed analysis of:

• how our customers are using the branch, including how this has changed • other ways our customers bank with us• assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch• impact on our customers including those who may need additional support • whether we own or lease the branch building

There are a number of other branches you can visit

This guide will tell you more about the review and our Partners will be happy to answer any questions in person.

About the branch

Opening times Address

332 West Derby Road, Tuebrook,

Branch ManagerDan Wikberg

Branch Tel

0

inside the branch

2

outside the branch

0Deposit

Machines

About our customers

Age of our branch customers

65+

Under 18

18 - 44

45 - 64

How has our customers’ use of the branch changed?

3%decrease in the

number of customers using counters

1%decrease in

cash machine withdrawals

4%increase in online and

mobile banking

How else do they bank with TSB?

85%

telephone banking

59%

as well as

15%only use

17%also use

®

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Scorton Street

Sandforth Road

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Middleton Road

Killarney RoadH

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The Beechwalk

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Rockbank Road

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Portelet Road

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Newsham Drive

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Hinton Street

Guernsey Road

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pian Road

Fairford Road

Davidson Road

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Carnegie Road

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oral Road

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Ardleigh Road

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Acanthus Road

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Cornice Road

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Brelade Road

Bolan Street

Aldwych Road

Woburn Hill

Ulster Road

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Scotia RoadScotia Road

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Lilley Road

Lexham Road

Laurel Road

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Baden Road

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Alder Road

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Sark Road

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Victoria Road

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Hewitson Road

Fairburn Road

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Delamain Road

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Waltham

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TSB ®

Closest branch632 Prescot Road,

Opening timesMonday

How can I get there?•

•

•

•

postcode shown.

Other ways to bank with us Personal Banking customers Business Banking customers

Click

tsb.co.uk

Tap

Mobile Banking App

Call

0345 975 8758

Click

tsb.co.uk/business

Call

0345 835 3858

tsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and

Your closest branch from 332 West Derby Road, Tuebrook is 632 Prescot Road, Old Swan, Liverpool.

This branch has level access.

at tsb.co.uk/help-and-support

What about Business Banking customers?

2%of branch customers

have business accounts

66%use at least

TSB13265_HiRes.pdf 2TSB13265_HiRes.pdf 2 02/05/2019 16:3602/05/2019 16:36

this branch, please visit tsb.co.uk/our-branches

If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44 203 284 1575If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843

Your closest Post Office®

®

• withdraw money• check your balance

• pay in cash and cheques to your account

Address

Tuebrook,

Merseyside,

Opening hours

® details correct at time of print. Visit for more information.

® is a registered trademark of Royal Mail.

Terms used in this document

Terms

Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.

Partners

Deposit Machine This is a machine where you can deposit cash and cheques into your account.

the branch changed?

TSB13265_HiRes.pdf 3TSB13265_HiRes.pdf 3 02/05/2019 16:3602/05/2019 16:36