CIS

SECURITY

Volume 5 : Winter Edition December 2012

A MESSAGE FROM THE

MANAGING

DIRECTOR A big thank you to you all for

the tremendous efforts that

you all made not only getting

to and from your places of

work, during the Olympic

and Para Olympic Games but

the way you undertook the

extra duties that you were

asked to perform. I know

some of you were involved in

looking after some of the

competitors at one of our

sites and I have received

great reviews of how well

you performed your duties so

well done.

On another good note the

company ended its financial

year end in July and I am

pleased to report that the fi-

nancial targets set for the

company were achieved. This

put us in an excellent posi-

tion for the new financial

year and as a result have been

awarded several new con-

tracts (see inside for more).

In October The Security Ex-

cellence Awards were held in

London and I am delighted

that CIS Security in partner-

ship with Newbould Guardi-

ans were winners in the cate-

gory of “Security Partnering

Initiative of the Year”. My

congratulations to those

members of the company

involved in this; a tremen-

dous initiative. This demon-

strates how CIS is a forward

thinking innovative compa-

ny.

This year like others has

brought its challenges and we

have all embraced these con-

tinually driving the company

forward. My personal thanks

to you all again for your con-

tinued hard work and com-

mitment to CIS and I would

like to take this opportunity

to wish you all a very Happy

Christmas and New Year.

Carl Palmer

Managing Director

Carl Palmer

Managing Director

We are delighted to announce that CIS

Security were awarded winners of the

category “Security Partnering Initiative

of the Year” (CIS Security Ltd and New-

bould Guardians Ltd) at the Security Ex-

cellence Awards held on 17th October

at the Hilton Hotel, Park Lane, London.

This award was specifically designed to

recognise the security organisation that

demonstrated the most success in work-

ing cohesively with its customers. Since

winning the London Borough of Camden

contract last year CIS have been partner-

ing with Newbould Guardians on some of

our contracts.

This is a tremendous achievement for

both CIS and Newbould Guardians.

Happy Holidays from everyone at head off ice

Security Partnering Initiative of the Year Category

Mark Harding - Showsec’s MD, Tony Graves - Customer Services Director, Lars Newbould - Director of Newbould Guardians, Comedian - Simon Evans

Page 2

The beginning of December saw three new contracts commence at CIS.

Accenture on 1st Decem-ber, a global management consulting, technology ser-vices and outsourcing com-pany. CIS were awarded the contract to supply se-curity services looking after their prestigious offices in Central London.

Also on 1st December the Goldsmiths College con-tract, situated locally in New Cross, commenced with 100% of the security staff transferring over to CIS. The transition was seamless and we are look-ing forward to working in partnership with Gold-smiths.

And to complete the ‘Hat Trick’ winning the St

George’s University con-tract based in South West London which commenced on 3rd December.

This is an excellent achieve-ment for CIS and a superb end to the calendar year.

As well as the much wel-comed Hat Trick we are pleased to say

that we successfully re-tained the LUPC Framework contract following a rigorous tender process.

Since achieving the LUPC approved supplier status we have also retained Birk-beck University of London, part of the LUPC Frame-work.

Other contracts won since the last Newsletter are:

General Healthcare’s Lon-don offices in Paris Gardens. Kemsley LLP’s Old Spital-fields Market whereby CIS took over the manned guarding and CCTV con-tract in August.

In September, GBR Phoenix Beard’s St Georges House West; CIS took over the manned security guarding contract.

In October CIS took on board 3 America Square

under man-aging agents GVA, and Harvard Uni-versity Press’ key holding and alarm response con-tract for their offices in Central London.

Amanda McCloskey

Business Relationship Manager

New Business

Winter 2012

CIS Security were one of four security guarding companies present at this year’s FM Event which took place at the London Olympia site on 10

th and 11

th October. The two-day event went well with the whole

Sales Team contributing to its success. We gained some interesting leads and contacts and undoubtedly raised our profile in the process, already seeing some exposure in the industry publications. Susan Jeffers, Nick Clegg and Lucy Palmer from the Sales Team

CIS Security Join in at The FM Event

Congratulations

are in order for

Angelique Hol-

lingdrake from

Head Office

who has suc-

cessfully passed her NVQ

Apprenticeship in Business

and Admin-

istration at

Intermediate

Level.

Well done

Angelique!

NVQ Award

Page 3

Winter 2012

Over the last few years the company has grown at a tremendous rate and the num-ber of people employed at the company has risen to over one thousand. The com-pany now has an annual turnover in ex-cess of £30 million.

This has led me to undertake a strategic review of the infrastruc-ture at Head Office.

I will still be very much actively involved in the business and will be working full time in my new role as Executive Chairman.

There have been a number of new positions created in

the last few years, Regional Security Man-agers, Control Room Manager, Contract Support Managers and the introduction of a Financial Controller and Health and Safe-ty Director to the company, all of whom along with everybody else have contribut-ed to the continued success of CIS.

To further strengthen our Senior Management Team the following pro-motions will take effect from 1st January 2013:

Neill Catton will be promoted to Managing Director.

Amanda McCloskey will be promoted to Sales and Marketing Director.

I hope you will all join me in congratulating them in their new roles and giving them your continued support and loyalty.

These are extremely exciting times for the company and I hope these changes will demonstrate to you all the opportunities that lay ahead.

Carl Palmer

Managing Director

Company AnnouncementCompany Announcement

Lucy Palmer Sales & Marketing Administrator

“I joined CIS Security in mid July working

part time on reception. I began full time in August, and was placed in

the Sales De-partment helping out with the marketing, advertising and branding side of the company. Since being part of CIS I have

taken part in an FM Event which involved precise planning and team work. I really enjoyed this new experience of a marketing

event and participation in pro-

moting the company.

I feel I settled into the CIS team very quickly and all my col-leagues are so lovely to work with I have already made some great friends. I am looking for-

ward to my future projects with CIS which will involve develop-ing and strengthening the mar-keting side of the business.”

Terence Gustave Contract Support Manager

“I joined CIS Security on 1 August 2012 as a Contract

Support Manag-er. Prior to join-ing CIS, I spent the last five years

with G4S Secure Solutions as the Country Manager for their oper-ations in St Lucia; Regional Oper-ations Manager (Manned, Cash, Aviation and Electronic Security

Services) for Barbados and the Eastern Caribbean and Opera-tions Manager – Vehicle Search Area on the London 2012 Olym-

pic Project.

My entire career of 20 plus years has been in business management

working in the public and private sectors in the UK and Caribbean for organisations such as, Tate & Lyle Sugars Plc and Apetito Lim-ited in the UK, Government of St.

Lucia – Ministry of Commerce, Industry & Consumer Affairs and

as the Executive Vice President of

the St Lucia Hotel & Tourism Associ-

ation (SLHTA).

I have been made to feel ex-tremely welcomed by all at CIS Security and I am looking for-ward to championing the or-

ganisation’s core values of Customer Focus, Best People and Teamwork & Collaboration.”

Nick Clegg Business Development Manager “I joined CIS in

September, having previ-ously worked for MITIE for 6½ years in

a number of operational roles, progress-ing from Control Room Manager, Operations Manager

through to a Business Develop-ment role. My move to CIS was motivated by a desire to work for an organisation that is grow-ing and forward thinking. Since

arriving I have been immediately impressed by the team spirit

within the company and how

from the Managing Director down everyone is passionate about the business and works in unison. My role is primarily to continue developing our corpo-

rate portfolio at CIS adding to the well-established business we already have across a broad

range of sectors.

I’ve enjoyed my introduction to the company thus far and look forward to meeting more of CIS

staff, existing clients and becom-ing an integral part behind the expansion and success of CIS in the future.”

NewFaces@HeadOffice.cis “I joined CIS Se-

curity beginning of

October as an

Operations Ap-

prentice.

I came from Mid-

dleton Murray

having completed a

Pre-Apprenticeship

course for business and administra-

tion and will now be completing a

12 month apprenticeship here at

CIS Security.”

Apprenticeships

Amy Moore

Whilst on duty last month Jurgita and Katarzyna were alerted to a woman who was in labour out-side Waitrose’s store. On arrival they discovered that the wom-an’s contractions were only one minute apart. An ambulance was called and the operator advised that they should prepare the woman for giving birth. First aid materials, blankets and clean

water were taken to the area and privacy screens erected. The emergency operator stayed on the line to advise Jurgita and Katarzyna on what they should do. After a few minutes of con-tractions baby Mathew was born and immediately wrapped in a blanket. Both Jurgita and Katarzyna continued to care for mother and baby until the ambu-

lance crew arrived. Though not part of their usual duties both Jurgita and Katarzyna did an excellent job. Well done ladies.

Security Staff Delivery Baby outside Waitrose, Canary Wharf

Jurgita Zongailiene

and Katarzyna Lipa

Winter 2012

STAFF FEEDBACK Please remember to use the

communications email to relay all your concerns, issues and queries

communication@cis-security.co.uk

CIS SECURITY CONTACT DETAILS

CIS Security Limited 418-426 Lewisham High Street London SE13 6LJ

Reception 020 8690 1903 AutoCall 020 8690 7700

Control Room 020 8314 5890 Fax 020 8690 4418

Email general@cis-security.co.uk website www.cis-security.co.uk

i

for ALL published Staff Articles in the Quarter-ly Newsletter We are always looking to publish your personal articles, so if you have anything we can share, from achievements to hobbies, please pass these on to

our Sales Department via: sales@cis-security.co.uk Successful articles will be published here in the Quarterly Newsletter. This quarter’s article is from Angelique Hollingdrake, Sales and Marketing Administrator at Head

Office. Yours could be a winner too so send them in!

Liana Brown, Fitness Instruc-tor from New-ham College came up trumps when her name was drawn from the Security Awareness Day raffle. Lia-na says she is very pleased with her Moun-tain Bike win. Contract Man-ager Anthony Bridgeman with Susan Jeffers made the presen-tation together with Security

Officer Paula Holness. Sarah Russell, a student at the

University of East London won the sec-ond raffle of a Specialized Hardrock Mountain Bike worth over £400. Sarah is needless to say pleased with her win. The presen-tation was made to Sa-rah by Neill Catton (Operations Director), John Felix (Contract Develop-ment Manager), in the presence

of Helen Ellis (Associate Direc-tor of Facilities) and Security Officer Janet Holness.

Sainsbury’s recently invited budding writers to create an exciting new kids’ story to light up young

imaginations. All entries began with “Once upon a Munch Time, there was a cow called Munch…”

Angelique Hollingdrake, based at Head Office, took part and won third place with her story “Munch Over the Moon”, bagging herself a £100 Sainbury’s voucher in the process and featuring alongside the other winners in their free in-store magazine!

Angelique says "The idea just popped into my head after I de-cided to take part, which I thought was quite lucky! I like the mes-

sage behind the story because it is something I intend on teaching my children - you can do anything you put your mind to!"

‘Munch over the Moon’

“Munch thought that in order to reach the moon he would have to invent a thingamajigger to help him jump higher than the tallest oak tree on Munch Hill. He worked hard day and night in his bedroom, only taking breaks to have his breakfast, lunch and supper; often forgetting to take a break

for a snack.”

The three winning stories can be download at:

http://munchtime.co.uk/2012-sainsbury-finalists

Well done Angelique!

Susan Jeffers, Liana Brown, Paula Holness &

Anthony Bridgeman

Neill Catton, Helen Ellis, Sarah Russell (UEL),

Janet Holness & Jon Felix

Security Awareness Day Raffle WinnersSecurity Awareness Day Raffle Winners

SECURITY AWARENESS DAYS Over the year we have run numerous Secu-

rity Awareness Events across the company.

These have been met with great response

and this year has been the busiest we have

had in terms of the number of events held

and the number of people attending. We had

two very special people assisting this year

in Janet and Paula Holness. Both worked at

various sites to get these events done and

the success we had would not have been

possible without their sterling efforts - a big

Thank You to both of you. Thanks must

also go out to Terry Goss and the guys at

Lewisham Hospital who ran their own

events with equal success. Finally,

Control for organising all the deliveries

and logistics behind these events. Well

done to you all.

This year we ran a raffle to win a top of the

range mountain bike across the Educational

sites and carried out security marking for

the staff and students. We have two lucky

winners, one from UEL and the other from

Newham College. The free give-a-ways we

offered at the corporate events were as

always well received and this year we gave

away record numbers of personal attack

alarms, slap bands and various safe drinking

kits. Jon Felix, Business Development Manager

Health and Safety

Winter is here again and although we haven’t

really been troubled too

much with poor weather it’s best to be aware that

it’s likely we will get

some challenging weath-er within the next few

months.

Things to consider for

safe working are: trav-

el, workplace condi-

tions and welfare provi-

sions.

Travel to work is more

difficult during the win-

ter due to poor light conditions, wet or icy

roads and pavements

making driving and walking far more unsafe

than during warmer drier months. Obviously com-

mon sense is the first

controlling factor and everyone should be

wearing the correct foot-

wear for walking and vehicles should be

properly serviced and set

up for winter conditions.

Welfare at work is also

something that needs to be looked at during win-

ter and staff need to

report any loss of facility immediately so that

action can be taken to

remedy it as quickly as

possible.

PPE such as coats, boots and winter garments like

hats and scarves should

be brought to work on

every shift so that com-

fortable working is

achieved when working outside. We are in a

country where the weath-

er changes a lot especial-ly in winter so be pre-

pared for all eventuali-

ties.

Environment

Oh dear its cold, turn

up the heating. It gets

dark very early now,

turn on all the lights.

We’ve all heard that

haven’t we and I bet

we’ve all done it as well.

If you really thought

about it would you need

to do all those things.

We cannot work in poor

conditions and if it’s cold we need to heat the work

area so we can function

properly but what we do not need is the work area

heated to greenhouse

temperatures or the whole building looking

like a hotel in Las Vegas!

Heat the area to a rea-sonable level and wear your uniform as provid-ed to add the additional level of comfort to work safely.

Only light those areas

which are required to be lit due to safety or security reasons.

Make sure you follow your site’s Environ-mental Rules and ad-vise clients and other staff to think about the environment when using power on the site.

Mick O’Keeffe Health & Safety Director

Health & Safety CornerHealth & Safety Corner

CIS Awards CIS Awards CIS Awards

Ceremony 2012Ceremony 2012Ceremony 2012

CIS were very proud to host the 2012 CIS Awards Ceremony in recognition of all their employee’s

hard work. The event took place The Brewery, Chiswell Street, London on 5th December.

Security Officer of the Year 2012 goes to

Mustafa Zeki – Head

Office Controller Mustafa has

worked in the Con-

trol Room for a

few years now and

prior to this he

worked at both

Lewisham and

Springfield Hospi-

tals. Throughout

his career with CIS

Mustafa has had

an exemplary rec-

ord of dedication and

commitment. More

recently he has been

integral to the run-

ning of the Control

Room through one

of our busiest peri-

ods of business.

Mustafa is a fantas-

tic role model to an-

yone in the industry

and displays the

“personal touch”

with both Officers

and Clients.

SECURITY

MANAGER OF THE YEAR 2012

Justin Morgan Spitalfields Market

Justin as a Security Manag-er has grown from strength to strength and this has resulted in 2012 being a really outstanding year for him. Justin con-stantly puts himself out there to take on more challenges and we have seen his Security Network Forum continue to grow and take on new mem-

bers. Having played a small part in the award of CBRE preferred sup-plier status, Justin’s cli-ent has allowed him to become involved in new CBRE contract awards so that he can carry out a mentoring role to any prospective new man-agers that may join CIS. This recognition has not gone unnoticed by CBRE senior management which puts CIS in a stronger position when tendering for new busi- ness opportunities.

SECURITY OFFICERSECURITY OFFICER

OF THE YEAR 2012OF THE YEAR 2012

Mustafa Zeki, Head Office Controller Carl Palmer, Managing Director presenting the award

Justin Morgan Neill Catton, Operations Director

Happy Holidays from everyone at head off ice

ii CIS Awards Ceremony 2012

SERVICE TO THE CUSTOMER 2012

Emmanuel Nwosu Romec/Royal Mail Emmanuel does an excellent job at Royal Mail. The client has commented, “A Credit to both himself and CIS Secu-rity”. Emmanuel always goes out of his way to assist with doors and taxis etc. His cheery persona and nature go a long way to making an arduous and stressful journey to work bearable.

BEST SUPPORT EMPLOYEE

2012

SUPERVISOR OF THE YEAR 2012

Michelle West London Borough of Camden

Michelle has shown considerable commitment in her role

as Supervisor. She is admired for her work ethic, is al-

ways willing to help and is ever prepared to go the ‘extra

mile’; nothing fazes her. The client is greatly appreciative

of her continued efforts, and in particular the ABE Invigi-

lators at the Camden Centre who stated that she carried

out her duties with a high degree of professionalism dur-

ing a week of stressful examinations.

DEDICATION TO DUTY 2012

Olegs Celinskis London Borough of Camden

Olegs has been commended by the client for his willing-ness to share his excellent computer skills and assist management and colleagues in the production of spread-sheets and procedural documentation. Olegs is always willing to go the extra mile and share his knowledge with the team and subsequently improve the service as a whole.

Carl Palmer, MD Olegs Celinskis

Lee Leyland receiving the award on Emmanuel’s behalf Tony Graves, Customer Services Director

Christopher Babalola Khuram Nazir Stephanie Brand, Finance Controller Mustafa Zeki

Michelle West Tracy Plant, Strategic HR & Compliance Manager

Happy Holidays from everyone at head off ice

The Control Room Team have had an excellent year providing fantastic support to the business throughout the year, in particular for their efforts during the Olympic period. The Team work under extreme pressure on a daily basis, however they still retain a sense of humour and a positive outlook whatever the circumstanc-es. They have been nominated for their 24/7 commit-ment and contribution to the successful retention of existing business.

CIS Awards Ceremony 2012 iii

RESPONSE OFFICER 2012

Muhammad Akbar Muhammad continues to show his dedication and com-mitment to the company by assisting in covering various sites at very short notice. He is a credit to the company which the Control Room can vouch for.

INCIDENT MANAGEMENT 2012

Isaac Ofereh-Mugbeh

London Borough of Lewisham

Whilst on his break, Isaac witnessed the attempted theft of a motorcycle from the rear car park at Laurence House. He immediately ran over and despite being threatened, managed to stop the theft. Isaac also managed to retain the scoot-er that the suspects had arrived on which he later found out was also sto-len.

INNOVATION 2012

Ben Browne Spitalfields, London

Earlier on in the year Ben was tasked with tallying the number of vehicles entering the site. At this point Ben took it upon himself to devise a full comprehensive re-port with graphs, charts and tables detailing precisely when in the day these vehicles came onto site. The client was so impressed that it was sent to the head of CBRE who in turn have utilised this detailed information to im-prove movement to and from the site. Ben has since in-troduced other initiatives and training programmes and has clearly demonstrated his ability to go beyond the extra mile.

BEST TEAM 2012

UEL London

The Docklands Campus Security Team made a remarka-ble impression on the United States and Chinese Olym-pic Teams whilst manning the site during the Olympics this year. The Chinese Sports and Marketing Manager quotes “I want to let you know that we have felt safe and we have been happy with the security team that worked at UEL”. The Chief Security Officer for the Unit-ed States Olympic Committee quoted “Your team did an excellent job. It was an excellent partnership.” The Team at UEL continue to do an excellent job, in par-ticular when a fire broke out in the kitchen area of a stu-dent’s residence. They responded quickly and profession-ally and evacuated all students safely assisting the Fire Brigade where possible. The Security Team also sourced new accommodation for the new homeless students and have received commendations from both the Client and the London Fire Brigade on how professionally they man-aged the incident.

Rodney Simpson Muhammad Akbar Rasaki Olori Ian Parkin, Regional Manager Rasaki Olori Jacek Homis Lawrence Adrien

Muhammad Akbar Michelle Hart, Finance Manager

Ben Browne, Spitalfields Market Mick O’Keeffe, Health & Safety Director

Happy Holidays from everyone at head off ice

iv CIS Awards Ceremony 2012

Happy Holidays from everyone at head off ice