بسم الله الرحمن الرحيم Management Functions بسم الله الرحمن الرحيم Management Functions Miss Samah Ishtieh 18\8/2013

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بسم الله الرحمن الرحيمبسم الله الرحمن الرحيم

Management FunctionsManagement Functions

Miss Samah IshtiehMiss Samah Ishtieh

18\8/201318\8/2013

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ManagementManagement

Getting things done Getting things done through others.”through others.”“All of the activities and All of the activities and tasks undertaken by one or tasks undertaken by one or more persons for the more persons for the purpose of planning and purpose of planning and controlling the activities of controlling the activities of others in order to achieve others in order to achieve an objective or complete an an objective or complete an activity that could not be activity that could not be achieved by the others achieved by the others acting independently.”acting independently.”

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Management processManagement processIt is called a process because the work of attaining objectives through a series of interrelated and interdependent activities and these activities each one is considered a process in itself.

The management process always begins by planning and ends by controlling. Traditionally management process consisted of four elements: PlanningPlanning, OrganizingOrganizing, leading (Directing)leading (Directing), and controllingcontrolling.

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Miss Samah Ishtieh


Management FunctionsManagement FunctionsPlanningPlanning

The process of selecting and The process of selecting and developing the best course of developing the best course of action to accomplish an action to accomplish an objectiveobjective

Keystone of all other Keystone of all other management functionsmanagement functions

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Miss Samah Ishtieh

Management FunctionsManagement Functions

Organizing Follows planning and reflects how the organization tries to accomplish the plan.Involves the assignment of tasks, grouping of tasks into departments, and allocation of resources.

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Miss Samah Ishtieh

Management FunctionsManagement FunctionsDirecting (Leading)

TThe use of influence to motivate he use of influence to motivate employees to achieve the employees to achieve the organization's goals.organization's goals.

Creating a shared culture and Creating a shared culture and values, communicating goals to values, communicating goals to employees throughout the employees throughout the organization, and infusing organization, and infusing employees to perform at a high employees to perform at a high level.level.


Management FunctionsManagement FunctionsControllingControlling

Monitoring employees' activities, Monitoring employees' activities, determining if the organization is determining if the organization is on target toward its goals, and on target toward its goals, and making corrections as necessary.making corrections as necessary.

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Miss Samah Ishtieh

ManagerManager

A manager is someone A manager is someone who plans, organizes, who plans, organizes, leads, and controls the leads, and controls the people and the work of people and the work of the organization in the organization in such a way that the such a way that the organization achieve organization achieve its objectivesits objectives

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Nursing ManagementNursing management is the process by which nurse managers practice their profession.Is the process of working through nursing members to achieve organizational objectives.

Miss Samah Ishtieh

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Who Needs Nursing Management?

All types of health-care organizations, including nursing homes, hospitals, home health-care agencies, ambulatory care centers, student infirmaries, and many others, need nursing management.

Miss Samah Ishtieh


Organizational Organizational HierarchyHierarchy

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Organizational System

According to Katz and Kahn (1978):

Management Process

(Managerial Function)

Outputs

( Products Services)

Inputs

(Recourses)

Miss Samah Ishtieh

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Miss Samah Ishtieh

Management in the Management in the Organization HierarchyOrganization Hierarchy

Operative/Lower Operative/Lower managementmanagement

close to the actual close to the actual processesprocesses

short time range of short time range of planningplanning

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Organizational HierarchyOrganizational Hierarchy

TopManagement

Middle Management

Lower Management


-The lowest level of management comprising the management personnel, such as shop floor supervisors and foremen.

-They look after day-to-day operations and develop short-range plans referred to as operational plans for controlling day-to-day operations.


This level of management ensures that the decisions and plans taken by the other two are carried out. Lower-level managers' decisions are generally short-term ones. They are responsible for operational decisions.


Cont. LevelCont. Level

Middle management and expertsMiddle management and expertsdevelopment of their units and development of their units and coordination between other same level coordination between other same level unitsunits

plant managers, region managers, plant managers, region managers, business unit managersbusiness unit managers

middle time range of planningmiddle time range of planning


-It represents functional managers, such as production manager, finance manager, marketing manager, etc.-These managers are responsible for implementing the policies of the top management pertaining to their areas of operation, by identifying, arranging and allocating resources needed.-They formulate medium term plan covering a time span of about one year referred to as tactical or aggregate planning.


Mid-level managers have a specialized understanding of certain managerial tasks. They are responsible for and carrying out the decisions made by top-level management. They are responsible for tactical decisions.

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Miss Samah Ishtieh

Top managementTop management

strategic planningstrategic planning

overall development and overall development and coordination of organizationcoordination of organization

long time range of planninglong time range of planning


-The highest level of management comprising of the Board of Directors, Chief Executive and Head of Divisions.

-The basic function of the top management is to set overall organizational policies through long-term planning referred to as strategic or conceptual planning.

Top-level managers require an extensive knowledge of management roles and skills.


They have to be very aware of external factors such as markets. Their decisions are generally of a long-term nature. They are responsible for strategic decisions. They have to chalk out the plan and see that plan may be effective in future


Management Management CompetenciesCompetencies

Conceptual Skill—the ability to see the organization as a whole and the relationship between its parts.

Human Skill— The ability to work with and through people.

Technical Skill — Mastery of specific functions and specialized knowledge.

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Miss Samah Ishtieh

Three basic Three basic competencescompetences,,

Level ofLevel ofmanagementmanagement

Technical skillsInterpersonal skillsConceptual skills

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Miss Samah Ishtieh

The Skill ApproachThe Skill ApproachSkills are learned, not inherited Diagnostic skills

to define problems correctly and find to define problems correctly and find correct solutionscorrect solutions

Decision making skillscompetence to understand the competence to understand the organizationorganizationcompetence to make decisions when all competence to make decisions when all information is not availableinformation is not available

Time management skills


Six Habits of HighlySix Habits of Highly Effective PeopleEffective People

Be proactiveBegin with the end in mindPut first things firstThink win-winSeek to understand and then to be understoodSharpen the saw


Manager RolesManager Roles

InformationalMonitorDisseminatorSpokesperson

InterpersonalFigureheadLeaderLiaison

DecisionalEntrepreneurDisturbance HandlerResource AllocatorNegotiator

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Miss Samah Ishtieh

Nursing ManagementNursing ManagementIs the process of working through Is the process of working through nursing members to achieve nursing members to achieve organizational objectives.organizational objectives.

It is the coordination and It is the coordination and integration of nursing resources integration of nursing resources by applying the management by applying the management process in order to accomplish process in order to accomplish care and service, goals and care and service, goals and objectives. Successful nursing objectives. Successful nursing management must use management must use managerial functions; planning, managerial functions; planning, organizing, directing and organizing, directing and controlling in an interrelated controlling in an interrelated form to solve the problem .form to solve the problem .

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Miss Samah Ishtieh

The Nurse ManagerThe Nurse Manager

The nurse manager is The nurse manager is neither genuine, nor hero, neither genuine, nor hero, but rather he/she is but rather he/she is persistent, tough-minded, persistent, tough-minded, hard worker, intelligent hard worker, intelligent and have analytical ability. and have analytical ability. He/she is the key person He/she is the key person who coordinate the work who coordinate the work through management through management levelslevels..


Leadership vs. Leadership vs. ManagementManagement

LeadershipLeadership is an is an influence relationshipinfluence relationship among leaders and followers who intend real among leaders and followers who intend real changes that reflect their shared purposes.changes that reflect their shared purposes.

ManagementManagement is is the attainment of the attainment of organizational goals in an effective and organizational goals in an effective and efficient manner through efficient manner through planning, planning, organizing, leading, and controllingorganizing, leading, and controlling organizational resources.organizational resources.

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Functions of Management Functions of Management Versus LeadershipVersus Leadership

Management produces Order and ConsistencyPlanning / Budgeting

Establish agendasSet time tablesAllocate resources

Organizing / StaffingProvide structureMake job placementsEstablish rules and procedures

Leadership produces Change and MovementEstablishing Direction

Create a visionClarify big pictureSet strategies

Aligning PeopleCommunicate goalsSeek commitmentBuild teams and coalitions


ManagementManagement

Controlling / Controlling / Problem SolvingProblem Solving

Develop Develop incentivesincentives

Generate Generate creative creative solutionssolutions

Take corrective Take corrective actionaction

LeadershipLeadership

Motivating and Motivating and InspiringInspiring

Inspire and Inspire and energizeenergize

Empower Empower subordinatessubordinates

Satisfy unmet Satisfy unmet needsneeds

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بسم الله الرحمن الرحيم Management Functions بسم الله الرحمن الرحيم Management Functions Miss Samah Ishtieh 18\8/2013