®

LiveLiveHomeworkHomeworkHelpHelp®®

The easy, affordable way to help every student after school.

A Presentation for The Library Network

®

Tutor.com Tutor.com is the online is the online homework homework help leader.help leader.

Tutor.com was founded in 1998 to connect people onlinefor one-to-one help in any subject, anytime, anywhere.

Today, 1,800 libraries depend on Tutor.com to provide live, online services to their customers:

Live Homework Help:Live Homework Help: Online Tutoring ProgramAsk A Librarian:Ask A Librarian: Virtual Reference Program

We have recruited, background checked, and certified more than 2,200 professional tutors and provided millions of Live Homework Help sessions through libraries… Tutor.com’s

Live Homework Help is the clear industry leader.

Tutor.com: Tutor.com: Who We Are & What We DoWho We Are & What We Do

®

Help Help hundreds of hundreds of teens in your teens in your community community without without additional additional resources.resources.

Live tutors help kids online after school

-without an appointment

For students and their parents

For adults going back to school

Math, Science, English, and

Social Studies Grade levels 4-12

Spanish-language help available in

Math, Science and Social Studies.

Always anonymous. Students can ask “dumb” questions

Program hours available every day.

Select 35 weekly hours between

2:00 PM-1:00 AM EST.

Link at home or in the library

from a Mac or PC. No software download.

Advanced subjects, such as calculus

and physics

Live Homework Help: Live Homework Help: What Is It?What Is It?

®

Helping Helping students?students?

Live Live Homework Homework HelpHelp®® is the best is the best program for program for your library!your library!

Alabama, Kansas, & AlaskaAlabama, Kansas, & AlaskaStates with Live Homework Help

statewide programs.Projects pending in other states.

93%93%of respondents say they are glad their library offers it, and would

recommend the service to friends.

3,000,000+3,000,000+Live Homework Help sessions.

1,000,000 projected for the 2008 school year!

More than 1,800More than 1,800public libraries across the U.S. and

Canada offer Live Homework Help.

53%53%Of Live Homework Help users

take our exit survey.

At A Glance: At A Glance: Facts & FiguresFacts & Figures

100,000100,000Average number of students served by Live Homework

Help every month!

®

Our Our experience experience enables enables your your success.success.

Complements existing teen programs.

Drives traffic to library website.

Raises library’s profile in the community.

Levels the playing field for students

Local legislatorsand press will get

involved

94% positive student user and 90% client renewal rates reveal

satisfaction.

Increasesfunding

opportunities.

Increases awareness of library

programs.

Provides opportunities for

school partnerships.

What It Means: What It Means: Benefits & BeyondBenefits & Beyond

®

Professional Professional development development makes our makes our tutors the tutors the best in the best in the industry.industry.

Safety First: sessions are anonymous, recorded, and

reviewed regularly.

Specific guidance in online tutoring means the highest quality

of sessions for students

Mentors review sessions, guide tutors, and offer continuous

professional support

Our tutors are: teachers, professors, graduate students,

professional tutors, other professionals, and subject experts

All tutors complete a thorough application, screening, and

certification process

Tutors receive constant communications and

professional development

Our Tutors: Our Tutors: Who Are They?Who Are They?

®

YourYourstudents students deserve the deserve the safest, safest, highest highest quality quality online online service.service.

Experience: More years serving more libraries. More statewide contracts. More tutors. And millions more sessions served.

Quality: Tutor mentors review sessions and provide individual support to tutors. Tutors receive ongoing professional development.

Safety: Students and tutors do not share e-mails, speak on the phone, or share any personal information.

The Live Homework Help®: The Live Homework Help®: AdvantageAdvantage

®

You You deserve deserve superb superb customer customer support support and and attention attention to detail.to detail.

Marketing Support: The best in the business—from launch materials, to online tools and templates, to best practices from your peers.

Funding: We have a history of successfully helping libraries identify outside funding to support their Live Homework Help program.

Pricing: A new easy-to-understand, transparent pricing model takes the guesswork out of your renewal costs.

The Live Homework Help®: The Live Homework Help®: AdvantageAdvantage

®

Brand your Brand your Live Live Homework Homework Help Help program program on your on your website.website.

How It Works: How It Works: Getting StartedGetting Started

Homepage IconHomepage IconPlacement is key to ensuring visibility and program success.

®

How It Works: How It Works: The Cobrand PageThe Cobrand Page

Add program Add program hours, logos, hours, logos, graphics and graphics and any special any special info you info you need to your need to your co-branded co-branded start page.start page.

Step 2Step 2Select the subject you need help with.

Step 1Step 1Select your grade level.

Step 3Step 3Click “Connect”!You are connected to the next available tutor for your subject and grade level in a few minutes.

®

How It Works: How It Works: The Online ClassroomThe Online Classroom

Both Both student and student and tutor use all tutor use all of the of the Online Online Classroom Classroom tools.tools.

Session Info & HelpSession Info & HelpTechnical help is always a click away.

WhiteboardWhiteboardFull array of text and drawing tools. Tutors can add more boards as necessary.

Real-Time ChatReal-Time ChatInstant-messaging- style communication.

®

How It Works: How It Works: Utilizing the WebUtilizing the Web

Student and Student and tutor can tutor can share useful share useful webpages webpages and browse and browse Web-based Web-based resources.resources.

Sharing WebpagesSharing WebpagesEither party can type a URL to open a page within the session.

Browser HomepageBrowser HomepageDefault to library homepage or other library resources.

http://www.rainforestweb.org

Web ResourcesWeb ResourcesUse online or library resources together to further learning.

®

How It Works: How It Works: Document SharingDocument Sharing

Students do not need e-mail to share documents within the Online Classroom.

Acceptable TypesAcceptable TypesShare Word, Excel, PDF, PowerPoint and other common files.

Browse for FilesBrowse for FilesEither party can select files from their computer to share.

Virus ProtectionVirus ProtectionFor safety, only non-executable files are acceptable.After being scanned for viruses, files appear here for easy reference.

®

Results: Results: Making A DifferenceMaking A Difference

53% of users 53% of users complete the complete the exit survey.exit survey.Results are Results are added to added to your monthly your monthly report.report.

Students Report Students Report ImprovementImprovementIn grades, confidence and completing work.

Satisfied StudentsSatisfied Students93% recommend the service to friends!

Student CommentsStudent CommentsReveal the true value and impact of the service everyday.

®

Users: Users: What They’re SayingWhat They’re Saying

Students, Students, parents and parents and teachers are teachers are raving about raving about Live Live Homework Homework Help!Help!

I have been waiting a long time for something like this to come. My kids and I thank ya’ll from the bottom of

our hearts.Parent of 4th Grader

Wow! I’m in shock…for once I actually understand my chemistry homework! If it weren’t for these

tutors, I would be failing.9th Grader

What a nice service. I didn’t have to take my child to the libraryat 8 PM on a school night.

A parents dream.Parent of 6th Grader

Thank goodness for this site. I’m the mom and I didn’t know the answer to the 5th grade math problem. It

helped my daughter with her math, and I learned something new too!

Parent of 5th Grader

Wow—what an amazing tutor.I’m speechless…my self

esteem has increased dueto this experience.

12th Grader

I like how they don’t giveyou the answer until you

figure it out yourself.6th Grader

I entered the service to seehow it worked before I told my kids

about it I really like it…did a great job of walking me

through my questions andtried to help me understand

what I was doing wrong.Teacher

I have gone from D’s in math to A’s. Thanks for all the help.

5th Grader

Its better than a real classroom cause you are not afraid to ask

them questions!10th Grader

®

Our Clients: Our Clients: What They’re SayingWhat They’re Saying

What a What a difference difference Live Live Homework Homework Help Help makes!makes!

Live Homework Help is the best of two worlds—technology and

homework assistance.State Library Consultant

Sometimes one-on-one attention, with a tutor who is trained on that, is really the best help you can get…It’s

like having theirteacher right there.

Library Foundation Vice President

We’re ecstatic that we are able to bring this to the community.

I think it’s a major improvementin library service.Library Director

The program has changed theway elected officials view the

role of the public library.They have come to view the libraries as more essential.

Library Director

Kids can enjoy anonymity while getting the help they need. Tutors can spend more time with each

student than a librarian could and also provide a level of expertise

in each academic field that librarians don’t have.

Library Director

Since we fund this through our Foundation, providing the service also helps us increase visibility of

the work of the Foundation,which we hope translates

into more donors.Library Director

We’re reaching more teens than ever and showing them how their library can be a resource for their

information needs. In the sense that we’re creating a connection

between kids and the library, the service is priceless.

Library Marketing Director

It will truly level the playing field and offer the same service to each and

every child in this state regardless of where they live or the income of

their parents.Regional Library Director

As a librarian, I am eager to show this to patrons who need homework

help.Librarian

®

Detailed Detailed reports are reports are e-mailed to e-mailed to you each you each month.month.

Results: Results: Reporting on Students ServedReporting on Students ServedSession InformationSession InformationOverall number and session length.

Grade and SubjectGrade and SubjectBreakdown of usage.

Review SatisfactionReview SatisfactionPost-session survey results and student comments.

Branch BreakdownBranch BreakdownAll of the data abovelisted by branch.

®

The best The best program program launch launch support support in the in the industry!industry!

Client Services: Client Services: ImplementationImplementation

Library card authentication—opt to use your own or utilize

Tutor.com’s system.

Support for announcements, school memos, posters, local

press, and much more…

“Kickoff” call orientation with your library staff to explain the

program and how to promote it.

We work with your technical staff to set up referring URL and IP

address authentication.

Online training always available to refresh your staff or train new hires.

“Launch” call with your client services manager to determine program goals, review technical

info and set a schedule.

®

……Available at: Available at: http://clients.tutor.comhttp://clients.tutor.com

Exclusive Client Exclusive Client Resource Center Resource Center offers all the offers all the support you need support you need for high visibility… for high visibility… and high usage!and high usage!

®

Our Support: Our Support: Your NewsYour News

Get the Get the press your press your library needs library needs for better for better community community visibility.visibility.

®

Annual Subscriptions: Annual Subscriptions: FeaturesFeatures

These These features features get you get you started started right right away.away.

35 weekly program hours from

3:00 PM - 8:00 PM

Get to know your partner in success:

your own client services manager

Option to offer Spanish language in Math, Science, and

Social Studies.

Customer service and technical

support.

Transparent, easy-to-predict renewal pricing

Library card authentication

ensures usage only by card holders.

Customizable web page for your library’s program.

Promotional materials to market

your program to your community.

Detailed monthly reports chronicle students served.

®

Next Steps: Next Steps: Get Ready for Raves!Get Ready for Raves!

ContactRenee McKimSales Director

Tutor.com40 Fulton StreetNew York, NY 10038

Office574-273-3867Cell574-514-4829E-mail rmckim@tutor.com

Teens, parents, the press andeven Governors are RAVING about libraries

that offer Live Homework Help!

Get ready for your community to rave!

Contact us to learn more and move forward.Contact us to learn more and move forward.We look forward to working with you.