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© Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

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Page 1: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director
Page 2: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director
Page 3: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

© Infosys Technologies Limited 2005-06

Operational Highlights 2005-06

S. GopalakrishnanChief Operating Officer and Deputy Managing Director

Page 4: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Safe harborSafe harbor

Certain statements made here concerning Infosys’ future growth prospects are forward-looking statements which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20- F for the fiscal year ended March 31, 2006 and the Quarterly Reports on Form 6- K for the fiscal quarters ended June 30, 2005, September 30, 2005 and December 31, 2005. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company.

Page 5: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

25 years of journey…25 years of journey…

» Emerged as one of the top rated and highly respected IT services companies across the globe. Recognized by all stakeholders for values and sustained performance

» Revenues crossed the $2 billion mark (First billion took 23 years and the next took only23 months). Highest profitability in the industry

» Ranked high on customer satisfaction. Sustained and improved overall quality and customer experience while managing rapid growth

» Employee strength crossed 50,000 mark, with one of the lowest attrition rates in the industry. Made significant investments in developing competencies and a high performance work culture

» Respected for setting and implementing high standards of corporate governance. First Indian

company to get listed on NASDAQ. Complied with Section 404 of SOX before mandatory deadline

» Rewarded the shareholders on a continuous basis. One of the leading companies in market capitalization

Developed leadership geared up for the next 25 years

Page 6: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Operational highlightsOperational highlights

Expand addressable markets

GeographicalFootprint

VerticalFootprint

ServicesFootprint

Build relationships and trust

ClientRelationships

TrustedBrand

OperationalExcellence

Develop competencies and capabilities

Best-in-classPeople

IntellectualProperty

World-classInfrastructure

Page 7: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Geographical footprintGeographical footprint

» Geographical diversification

» European business increased its share to 24.5% of Infosys revenues

» China servicing 32 clients with 525 employees. Certified on BS 7799 standards

» Australian operations added multiple new clients, thereby enabling rapid growth

» Operating through 37 marketing offices in 16 countries and 38 Global Development Centers of which 18 are outside India

» Finacle®, the universal banking solution, further expanded its global footprint, including Australia, Nigeria, Switzerland and Panama

Geographies FY 2004 FY 2005 FY 2006

North America 71.2% 65.2% 64.8%

Europe 19.2% 22.3% 24.5%

India 1.4% 1.9% 1.7%

Rest of the World 8.2% 10.6% 9.0%

Total 100.0% 100.0% 100.0%

Page 8: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Vertical footprintVertical footprint

» Integrated Business Units (reorganized in Nov. 2003) strengthened focus on growing key verticals and developing business solutions, which yielded results

» Experts in Enterprise Capability Units, such as Enterprise Solutions, have developed innovative frameworks to analyze business issues and develop solutions

» Domain Competency Group (DCG) accelerated domain enablement of employees. Over the last fiscal, 4,460 domain certifications were granted by external / internal agencies

Industries FY 2004 FY 2005 FY 2006

Manufacturing 14.8% 14.4% 13.9%

Insurance, Banking & Financial Services 36.6% 34.6% 36.0%

Banking & Financial Services 23.7% 25.2% 28.5%

Insurance 12.9% 9.4% 7.5%

Telecom 16.6% 18.5% 16.5%

Retail 11.6% 9.8% 10.1%

Energy & Utilities 3.0% 3.2% 4.7%

Transportation 7.1% 7.6% 5.1%

Others 10.3% 11.9% 13.7%

Total 100.0% 100.0% 100.0%

Page 9: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Applying GDM+ across the services spectrumApplying GDM+ across the services spectrum

41.1%

Application Development and Maintenance

Management Consulting

Business Process Management

IT Outsourcing

Systems Integration

Enterprise Solutions

Technology Consulting

Technology-enabled BPR

Software Re-engineering

People Organization Infrastructure Process Quality

Infosys Global Delivery Model

2006

2001

1981

1996

* New services is defined as services other than Application Development, Maintenance,

Re-engineering and Products

New services* as % of revenue

37.7%35.4%

29.6%

24.9%

22.8%

FY 01 FY 02 FY 03 FY 04 FY 05 FY 06

Page 10: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Services footprintServices footprint

» Package implementation scaled to 16.2% of Infosys revenues, strengthening our competitive position and profitability

» Infrastructure Management Services recommended for ISO 20000-1;2002 worldwide certification, aimed at IT Service Management. Once certified, Infosys will be among the first few

» Independent Validation Services continues to demonstrate sustained growth and value differentiation

» Progeon saw strong growth in Business Process Management services, with a 98% increase in revenue over the last fiscal. Progeon added 6 clients

Service offerings FY 2004 FY 2005 FY 2006

Development 25.7% 23.2% 20.2%

Maintenance 30.1% 29.9% 30.2%

Package Implementation 14.5% 15.2% 16.2%

Testing 5.3% 5.8% 5.9%

Re-engineering 6.0% 6.2% 4.7%

Consulting 3.7% 3.6% 3.5%

Business Process Management 1.6% 2.7% 4.0%

Engineering Services 2.2% 2.0% 1.8%

Other services 8.1% 8.4% 9.7%

Products 2.8% 3.0% 3.8%

Total 100.0% 100.0% 100.0%

Page 11: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Client relationshipsClient relationships

» Top 10 clients represent 30.3% of revenues, providing high predictability to our business model with 95% repeat business

» ‘One Infy’ service offerings, synergizing multiple strengths of our delivery units. Won a large 5-year deal with ABN AMRO

» ITRAC (Infoscion as Trusted Advisor to Clients) initiative implemented across key clients to enable account leadership as trusted advisors to clients’ senior executives

FY 2004 FY 2005 FY 2006

Clients 393 438 460

Clients added during the year 119 136 144

No. of million dollar+ clients 131 166 221

No. of 5 million dollar+ clients 51 71 81

No. of 10 million dollar+ clients 25 42 54

No. of 20 million dollar+ clients 12 19 26

No. of 30 million dollar+ clients 6 11 19

No. of 40 million dollar+ clients 4 8 14

No. of 50 million dollar+ clients 3 5 9

No. of 70 million dollar+ clients – 1 4

No. of 90 million dollar+ clients – – 1

Page 12: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Trusted brandTrusted brand

» Sustained top-of-mind recall with leading offshore outsourcing and industry analysts. Positioned as one of the six in the Leaders Quadrant of Gartner’s Magic Quadrant for Offshore Application Services

» Highest ranked IT services company in the world and No.10 overall in the annual Business Week InfoTech100. We continue to gain recognition for solutions for industry verticals and technologies

» Continued coverage on leading global media, including TV, print and online: Fortune, Newsweek, BusinessWeek, Wall Street Journal, Forbes, CNBC, New York Times, Information Week

» Participated or held over 50 events across the globe to reach out to a large cross-section of Global 2000 companies. One of the pillars of the “India Everywhere” theme at the World Economic Forum

» Wharton Infosys Business Transformation Award, CEO event in Japan, and Confluence (our annual customer forum in the US and Europe) improved significantly in attendance and quality of coverage

» InStep, global internship program with ~70 global institutions, Genesis, student empowerment program, and Campus Connect, nation-wide industry-academe partnership program

» Clients and analysts commended Infosys Consulting Inc., for its highly competitive consulting business model. Clients reported that it has delivered more than the expected business value

Page 13: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Operational excellenceOperational excellence

» PRidE: Process Repository @ Infosys for Driving Excellence, integrated with tools and knowledge base that optimizes execution across the globe

» Improving quality and productivity through standardization of engineering processes for key technologies with tools, methodologies, and reusable components and framework

» Six Sigma for enhanced customer focus and improved service delivery in maintenance, production support and engineering design

» Focused accreditation programs such as CSQA, PMI, CSTE, CFPE, quantitative project management, statistics for decision making and integrated requirements analysis

» STRIDE: Account-oriented CMMi implementation added with tools and new processes to increase client value, improve estimation accuracy, and enhance quality and productivity

72.9

%

71.4

% 80.0

%

78.6

%

0%

25%

50%

75%

100%

Including Trainees Excluding Trainees

Utilization Rates*

2005 2006

29.4

%

29.2

% 70.6

%

70.8

%

0%

25%

50%

75%

100%

Onsite Offshore

Onsite-Offshore Ratio*

2005 2006

* stand-alone

Page 14: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Best-in-class peopleBest-in-class people

» Sustained focus on recruiting the top 20% from best schools. 14,23,600 applications processed of which 48,750 were interviewed and 21,600 (gross) hired

» Trained 13,978 trainees as part of our Foundation Program. Aggregate training imparted exceeded 7,90,000 of trainee consumed days

» Conceived and implemented a competency framework for certifications across all roles on technology and domain. 22,618 technical certifications granted

» Established a world-class Global Education Center in Mysore, which can simultaneously train 4,500 employees in various streams of technology

» Expanded global footprint with employees of 59 nationalities. Multiple initiatives to synergize cultures and deepen employee engagement across countries

25,634

36,75052,715

0

10000

20000

30000

40000

2004 2005 2006

Total Employee Strength

10.5%9.7%

11.2%

0%

5%

10%

15%

2004 2005 2006

Attrition

Page 15: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Intellectual propertyIntellectual property

» Actively engaged in software services and solutions research and development for the various business domains and technologies

» The Software Engineering and Technology Labs (SETLabs) generated over 82 invention disclosures and filed over 20 patents this year

» In partnership with two global engineering giants, Infosys set up global engineering centers (GEC) in Bangalore:

» The R&D centre in partnership with ALSTOM, a global leader in power generation and rail transport infrastructure, to jointly create next-generation solutions for the power sector

» GEC with Spirit AeroSystems, the world’s largest independent supplier of structures for commercial aircraft, focused on high-end engineering services

Page 16: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

World-class infrastructureWorld-class infrastructure

» 38 Global Development Centers – 20 in India and 18 overseas (North America, Europe and Asia Pacific)

» 9 million sq. ft. space, with a capacity to accommodate 41,600 professionals (as of March 31, 2006)*. Additional 5.3 million sq. ft. under construction with 20,200 seats

» Rs. 849 crore spent on developing physical infrastructure. Rs. 199 crore spent on developing state-of-the-art technological infrastructure

» 28,000 sq. ft. of space for the disaster recovery and business continuity facility in Mauritius* stand-alone

Page 17: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

June 10, 2006 © Infosys Technologies Limited 2005-06

Key awards and recognitionsKey awards and recognitions

» Ranked first in SAFA (South Asian Federation of Accountants) Best Presented Accounts Award 2004 in the Communication and Information Technology sector based on evaluationof the Annual Report

» Business 2.0 ranked Infosys at No. 8 among fastest growing technology companies. Wired magazine ranked Infosys at No. 9 on The Wired 40

» “India’s Best Managed Company” based on a study conducted by Business Today and A. T. Kearney. National Award for Excellence in Corporate Governance from Institute of Companies Secretaries of India

» Infosys topped the regional rankings for Corporate Governance in a Corporate Governance Poll by Asiamoney

» Best annual report award from the Institute of Chartered Accountants of India for the 10th successive year

» Ranked among the world’s Most Admired Knowledge Enterprises (MAKE). First company from India to be inducted into the Global MAKE Hall of Fame

» Study by Business Today, Mercer and TNS rated Infosys the best company to work for in India. Among world’s top 100 companies in Computerworld magazine’s “Best Places to Work in IT” listing

Page 18: © Infosys Technologies Limited 2005-06 Operational Highlights 2005-06 S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director

Thank youThank you

www.infosys.com

© Infosys Technologies Limited 2005-06