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How it affects a company’s operation
The need to understand the complexity of business ethics and the stages that must be established for
the proper handling of ethical problems.
The research that underscores the complexity of business ethics.
Numerous areas of ethical concern for business organizations.
Why questionable pricing strategies might adversely affect the running of a retail operation.
The typical ethical dilemmas that businesses face.
Codes of ethics and how they are written to meet the needs of business organizations.
The need to include social responsibility in the retailer’s overall marketing plan.
Many ways in which fashion retailers do their share to aid charitable and other causes.
The ways in which fashion retailers are becoming more socially responsible.
Is it ethical to conduct personal business while on the job,
call in and claim you’re sick when it is just an excuse to take a day off,
habitually arrive late for work and leave before the work-day ends,
lie to customers about the advantages of the merchandise you are trying to sell, or
to surf the Internet during company time.
Those in management as well as the rank and file employees are tempted by these types of ethical dilemmas.
Her indictment affected Kmart, where she has been a shining
light with her line of home products; the licensees that manufacture her
goods, such as Shaw Industries, the producers of her Signature flooring
collection; and the syndicated TV shows that feature
her products, to name a few.
As defined in Webster’s Dictionary, ethics are, “moral principles, rules of conduct.”
It requires that people learn right from wrong.
People do not always agree on what is right or wrong and use their own interpretations of a situation.
If Johnny is asked to tell a lie to cover for his boss, is he merely following orders from his superior, or
is he engaging in an unethical practice? Some ethicists believe that ethical
decision making is duty based and that it should be universally applied.
Others, however, theorize that ethical decision making is situational and depends upon what is happening at that time.
Buyer conflicts of interest Most buyers approach their job using data
and scientific methods. Some, however may base their purchase
decisions from vendors on personal rewards.
Big NO NO! Most orgs have strengent policies against
accepting gift, money, trips, tickets, etc that would influence a person’s decision process.
Stein Mart
http://services.steinmart.net/services.nsf/vendor
May Company No employee shall own significant stock
in a competitor
Vendors should not participate in practices outside the US that are not legal in the US Child labor – Cathy Lee Gifford This is a PR night mare Drives consumers away It’s the store’s responsibility to make sure the
foreign manufacturers follow American standards regarding production of their goods.
They must sign contracts that state they will follow the Fair Labor Standards Act of 1938.
If offering an item on Sale and comparing it to the regular list price, the regular price needs to be stated when it was.
If regular list price was three years ago then comparing it today to that price is not ethical.
Home shopping networks are notoriously bad for doing this. Buyer Beware!
Advertising an item on sale then when the shopper arrives the item is no longer in stock
This is called Bait and SwitchToday the quantity of the stock
offered must be mentioned in the ad. Sears at Christmas offered front load
washer and dryer but only had 4 on hand.
Make a list of all the ethical issues you might come across at work.
Exaggerating your credentials on your resume
Using the Internet on company timeBypassing your immediate supervisor
Not following lines of authorityBecoming romantically involved with
a supervisorCalling in sick to get a day offKnowing another person lied about
something and not telling
Misrepresenting product informationFalsifying expense accountsGiving bad reviews when
inappropriate
Most retail organizations have a written code of ethics that employees must read and sign prior to working for the org.
You’ll study these on page 125 of your book.
When a disaster hits and all the retailers line up to donate goods and serve it has to be genuine and managed carefully so not to look self serving.
They earmark and set aside funds for people in need, but must not over “tout” this in the media or else look self-serving.
Give some examples of what could be considered social responsibility today?