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Business Process Mapping
University of Colorado
© Grant Thornton LLP. All rights reserved.
Why Model Processes?
• Understand and analyze current way of working• Redesign and improve• Use model as a way to implement a standard way
of working • Train new employees• Communicate with other groups and external
entities
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Process Modeling Standards
The Business Process Management Initiative (BPMI) has developed a standard Business Process Modeling Notation (BPMN).
• The primary goal:– provide a notation that is readily understandable by all
business users, • from the business analysts that create the initial drafts of
the processes, • to the technical developers responsible for implementing
the technology that will perform those processes, and finally,
• to the business people who will manage and monitor those processes.
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Basic Process Components
ParticipantsPeople or systems that
provide input to, or perform work steps
within a process
Processes are: A set of Activities and Tasks, which are performed by Participants in Roles, organized in a particular Sequence, directed and measured by Time and Events / Triggers
Activities / TasksA single unit of work,
can be performed by a person or system
RolesA layer of abstraction that creates the link between participants and activities / tasks
Events / TriggersOccurrences that cause a process to start, direct a process sequence, or cause a process to end
TimeAverage or desired
durations for work items
SequenceThe logical order in
which work steps are performed
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Basic Process Components
• In order to prevent the need for a VERY large sheet of paper, we create a process hierarchy that allows us to compartmentalize and focus on specific process segments
• Our process hierarchy will be the following: • Cycle • Process • Subprocess • Activity • Task
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Basic Process Components
• A basic set of symbols have been built into the Visio template– These symbols are compliant with the Business Process
Modeling Notation (BPMN) standard, managed and supported by the Object Management Group
This is an annotation
symbol.
Sub-Process Activity / TaskConditional Split /
JoinUnconditional
Split / JoinSub-Process
Start Event Intermediate Event (Label outside
symbol)
Time Event (Label outside symbol)
Message Event (Label outside
symbol)
End Event
Data Object (Invoice, Order,
etc.)Off-page connector
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Swimlanes
• Swimlanes provide a means to show who is responsible for specific work
• Events and controls may appear in any swimlane
Cycle - Process
Fu
nctio
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Rol
eF
unc
tion
/ R
ole
Fu
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Rol
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/ R
ole
Fu
nctio
n /
Rol
e
Condition
Start
Join
End
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Visio Template Overview
© Grant Thornton LLP. All rights reserved.
Example Quoting Process
Quoting Process
Cus
tom
er
Qu
oter
Cus
tom
er
Qu
oter
Sal
es
Tea
m
Sal
es
Tea
mC
usto
mer
Cus
tom
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Customer calls main switchboard
to place order
Sales team documents
standard orderDistributor?
Use Distributor Pricing
Yes
Use end user pricingNo
Customer Order?
Yes
Collect data and create quote
Custom Quote
Email quoteto
customer
Standard QuoteNo
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Questions?
