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Analysis of diversification strategies in Taiwan's
public utilities
A Case Study of Taipei Water Department
M10217005
103 7
i
Heinz Weihrich
1982SWOTSWOTStrengthsWeaknesses
OpportunitiesThreats
StrengthWeaknessOpportunity
ThreatSWOT
ii
:SWOT
iii
ABSTRACT
A while back, a national crisis hit the country and changed the life of every citizen-the
presence of toxic compounds (Plasticizer and cloudifier etc.) were found in drinks on
national soil. This news caused a public panic with big consequences and made us think
about this question: whether the Taipei Water Department could create a product that
would prevail in the beverage market and whether Feitsuei Dam is an ideal source of water
for Taipei good water, the above-mentioned product.
This thesis will focus on whether the Public utilities can go beyond its regular duties
and, with a new and creative mindset, pave a new route for Public utilities. We will focus
specifically on the methods following Taipei Water Departments Water To bottled policy.
These are the focal points of this master thesis.
The theoretical basis of the study, its approach on brands and diversification, utilizes
Heinz Weihrichs SWOT analysis tool that was first proposed in 1982. SWOT evaluates a
businesss Strengths and Weaknesses and its environments Opportunities and Threats.
Thus, SW can be considered the analysis of a corporations positioning, while OT the
analysis of the industry.
After having fully analyzed the topic using the SWOT system, we will categorize the
information on bottled water in domestic market so as to show three distinct findings:
1. Taipei Water Department is not suitable for the promotion of bottled water using the
Feitsuei Dam. TWDs director clearly expressed his point of view: the TWD, as a Public
Utility, is not suited for the promotion of bottled water as the market is already well-packed,
with little product diversity and there is little profit in this market. Thus, this market is not
deemed to be the right one for TWD.
iv
2. Promotion of the carbonated water will help in avoiding competition with the
public as this product is less widespread and therefore avoid conflicts. The sparkling water
drink that the TWD is promoting right now is created exactly for this purpose in adding a
unique product to the market. TWD use the Feitsuei Dam as the basis for its Taipei good
water operation helps the organizations public image by showing the population how
they were able to efficiently use the Dam water to make a profit out of it.
3. The fact that TWD is branching out to different markets help it minimizes risks,
effectively enabling it to have a stable income.
Keywords: water, Public utilities, Strategic planning, Diversification strategy
Brand strategy, SWOT analysis
v
2014 7 3
vi
1
1
2
3
4
12
13
15
15
15
16
18
19
SWOT 21
25
25
31
37
37
38
39
39
41
47
vii
47
47
49
51
52
54
55
55
59
65
66
71
75
78
81
82
82
SWOT 83
85
89
SWOT 91
91
91
96
107
viii
107
118
124
SxOy125
SxTy128
WxOy130
WxTy132
135
135
139
143
151
ix
141 5
211 18
212 Weihrich TOWS 22
213 TOWS 23
221 25
222 29
223 32
241 CTSI 44
311 50
312 GMP 52
313 ()53
314 ()54
315 54
321 58
322 2013 2012 60
323 2006~2011 ()()
()62
324 2008~2013 ()
64
331 66
431 SW0T 124
521 140
x
151 12
161 13
211 Hill Jones 19
221 34
241 CTSI42
242 2012 20 45
311 48
321 56
331 68
332 70
333 72
334 PH9.0 73
335 74
336 76
337 79
1
(
)
:
2
:
SWOT
3
(2001)
(strategic planning)
(1997)
(Michael Porter1990)
(logo)
4
SWOT
SWOT
(
)
1-4-1 SWOT
5
1-4-1
:
:
()
()
()
SWOT
6
( A)
103 3 31 2
1
? ?
2
3
? ?
4
?
5
?
6
?
7
8
9
()
7
( B)
103 4 11 2
1.
?
2.
3.
4.
?
( C)
103 4 14 2
1
2
3
4
8
5
6
( D)
103 4 14 3
1
2
3
??
4
5
9
( E)
102 12 6 2
1.
?
2.
3.
( F)
103 4 3 3
1.
2.()
(
)
3.
(
)
4.
10
( G)
103 4 29 2 45
1
()
2
3 105 ,
4
5
6
7
Evan
8
9 Evan
10
11
( H)
103 4 30 3
1
()
2()
3
4
5
6
7
8
9
10
12
SWOT
1-5-1
SWOT
13
1-6-1
1-6-1
1.
2.
SWOT
14
15
SWOT
(1999)
(1995)
(200036)
Steriner(1979)
Aaker(1984)
Glueck(19763)
(Strategy)
Ansoff(1965)
16
(2003217
(199080)
(2008) 1960
Alexander(1982)
PDAC()
Hax Mjluaf1984
17
(Business strategic planning)
1960
Ansoff1980134)
(Corporate strategic planning)
19701980
(strategic management)
1980
Sothic(1987117)
Osborne Gaebler(1999209)
Steriner(1979)
(Strategy Formulate)
18
Greeniey(1989)
1900 2-1-1
1970
1980
2-1-1
1900
1970
1980
1980
Smith199415
19
HillJones(20016)
2-1-1
2-1-1 : Hill & Jones
Hill, C.W. and Jones, G.R., Strategic ManagementTheory: An Integrated Approach,
5th Edition, Houghton Mifflin Co., p.6, 2001
20
Mintzberg(2005)
Robbins(2007242)
SWOT SWOT
21
SWOT
SWOT SWOT
SWOT
SWOT SWOT
(20049) SWOT SWOT S
(Sternghs)W(Weaknesses)O
(Opportunities) T
(Threats)SWOT ()
1998 SWOT G.Steiner Weihrich(1982)
TOWS SWOT
2-1-2
SO(Max-Max)
ST(Max-Min)
WO(Min-Max)
WT(Min-Min)
22
2-1-2 Weihrich TOWS
(S) (W)
(O) SO WO
(T) ST WT
Weihrich1982pp60
(2006) Henry Mintzbergl1998)
SWOT
SWOT
1960
SWOT
Henry Mintzbergl Strategy SafariA Guide Tour Through the
Wilds of Strategic Management
2003
64
SWOT
SWOT
Weihrich198259-60 TOWS
2-1-3
23
2-1-3 TOWS
1
(A) (B) (C) (D)
4(A)
5
6
7
(S) (W)
(O)(
)
SO
MaxiMaxi
WO
MiniMaxi
2
A
B
C
D
E
F
3
(T) ST
MaxiMini
SO
MiniMini
WeihrichH1982pp60
(1998) SWOT
SWOT (2003380-386)
1.(Strengths)
24
2.(Weaknesses)
3.Opportunities
S
4.Threats
SWOT
25
2-2-1
2-2-1
Gort (1962)
Berry (1975)
Michael Porter (1990)
Oster (1994)
(1997)
Chandler(1962)
(Volume Expansion)
(Geographic Expansion)
26
(Diversification)
Oster(1999)
Concentric Diversification
(Vertical Integration)
(vertical integration in a backward direction)
(vertical integration in a forward direction)
Conglomerate Diversification
()
27
HamiltonAllenBooz(1985)
MillerDess(1996)
Oster(1999)
28
Aaker(1995)
Simmonds(1990)
29
2-2-2
2-2-2
(breadth)
(mode)
SimmondsPThe combined diversification breadth and mode dimensions and the
performance of large diversified firmStrategic Management Journal 11339-410.
(breadth)
(mode)
()
:
+=(-)
+=(-)
30
+=(-)
+=(-)
31
:
1(1960)(name)
termsignsymboldesign
2005
Doylc1990
Aaker1991
Aaker1996
1 (American Marketing Association,AMA) 1937 ,,
,,
.
32
(
)
Kotler1993
Chernatony Mcwilliam1998
Tramis2000
Mariotti2000
2-2-3
Doylc
Aaker
33
Kotler
Chernatony & Mcwilliam
Tramis
:
Brand Value
Michael Porter
Kevin Lane Keller2003)
(MBA )
34
2-2-1 :
2-2-1
MBA
Leventhal1996
(Kapferer1997)(Nilson1998)
Vaid2003
Duncan & Moriarty1997
35
Braun2005
36
37
:
428 :
47
:
()
()
()
(Public utility)
(1996)
38
:
(1909 )
()
101 102 5
:
:
:
--
39
:
( 32
)( 62 )
500
(
) 6.83 (2013)
1971 1972 1974
40
1978
, 1979 8
1987 6
1984
1999
2002
1,024 23 170 113.5
4 600 (
) 40 ( 345 )
119 (2030 )
( 101 102.6 )
;
()
()
()
41
()
2002
2012 6 9
2012 2 41.22
4 40
2-4-1
2 Carlsons Trophic State Index CTSI
SD aCHaTP
CTSI=[ TSITP+TSISD+TSICHa]
/ 3
CTSI>50
40 CTSI 50
CTSI
42
2-4-1 CTSI
: 2012
2012
2013 3
a 3
TAF
101 4
43
82 21
a 3Carlson trophic state index,
CTSI
2-4-1
43.3
53.5 50
25 20
2012 20
70
2-4-2
(50)
44
2-4-1 CTSI
2012
20
2012
44.2 43.1 47.9 42.3 45.5
40.0 43.9 47.1 42.3 43.3
49.2 51.3 62.63 50.9 53.5
47.6 53.0 57.3 49.7 51.9
36.3 41.3 43.3 39.2 40.0
42.2 49.1 51.8 42.7 46.4
32.7 47.8 44.5 43.2 42.0
35.2 46.5 42.3 38.6 40.6
-4 41.3 43.4 32.6 39.1
32.9 38.8 44.1 27.2 35.8
33.9 42.8 39.7 43.0 39.8
39.3 44.1 43.4 45.0 43.0
44.6 45.2 50.1 43.1 45.8
41.3 43.2 50.4 -5 45.0
45.3 35.2 42.7 52.6 44.0
38.7 47.3 46.5 44.3 44.2
47.3 49.3 51.2 47.5 48.8
53.0 51.2 50.0 50.8 51.3
76.5 79.6 74.4 76.2 76.7
42.7 46.1 49.5 44.2 45.6
: 2012
3 3
4 1
5 4
45
2-4-2 2012 20
: 2012
46
47
2006 2013
1980
1983
48
6 3-1-1
1987
3-1-1
1986 8 1
6 1975 10 12
49
1991
GMP
(
1996)
2001
260,521,887 2013 325,845,704
12 25 65,323,817
600
()
2
CNS12852(N5228)
CNS12700(N5225)
50
2011 8 15 3-1-1
3-1-1
(Mineral water)
(Bottle water)
0920-210 0920-310
(
)
:()
()
(2004)
51
(
)
(IWBAInternational
Bottling Water Association) 1980
() 0~2500 (Spring Water)
() 2500 (Mountain Spring Water)
:
()
52
IWBA
3-1-2
3-1-2 GMP
GMP7
(CNS12700 N5225)
GMP
(CNS12852 N5228)
A.
B.
C.
D.
A.
B.
A.
B.
A.
B.
7 "GMP" Good Manufacturing Practice
GMP
53
C.
D.
:
3-1-3
3-1-4
3-1-3 ()
(PPM)
(Selenium) 0.01
(Total Chromium) 0.05
(Antimony) 0.005
(Nickel) 0.02
(Manganese) 0.50
(Nitrite-Nitrogen) 5.00
(Nitrite- Nitrogen) 0.02
(Fluoride) 89
(Nitrite- Nitrogen) 10.00
(Cyanide) ( CN ) 0.05
:
8 1mg/L
9 2mg/L
54
3-1-4 ()
(PPM)
0.01
0.05
5.00
1.00
0.001
0.005
0.01
:
1 200
:
3-1-5
:
,
55
.
2011 6
http://zh.wikipedia.org/wiki/%E7%B3%95%E9%BB%9Ehttp://zh.wikipedia.org/wiki/%E9%BA%B5%E5%8C%85http://zh.wikipedia.org/wiki/%E8%97%A5%E5%93%8156
1976 10 10
3-2-1
1600c.c. 15
1980
3-2-1 1976
1976 11 18
10 1975 10 12
57
11
1989
1989 1992
() 1995 ()(
2002)
2001
GMP
11 19
58
3-2-1
3-2-1
(1996)
GMP
59
1995 ()
1997
1998 1999
3-2-2 2013
2,052,961 15.87%
2012 2,073,576
300,953 2013 325,846
60
1.36% 2013 2013
2102
3-2-2 (2013)(2012)
2013
(
)
2013
2012
(
)
2012
(%)
2012~2013
2012~2013
172,216 8.39% 180,172 8.69% -7,956 -0.30%
290,644 14.16% 306,277 14.77% -15,633 -0.61%
870,369 42.40% 892,682 43.05% -22,313 -0.65%
171,049 8.33% 150,427 7.25% 20,622 1.08%
96,601 4.71% 105,510 5.09% -8,909 -0.38%
29,493 1.44% 2,919 1.41% 26,574 0.03%
12 66,127 3.22% 54,201 2.61% 11,926 0.61%
13 22,026 1.07% 46,332 2.23% -24,306 -1.16%
8,590 0.42% 7,871 0.38% 719 0.04%
14 325,846 15.87% 300,953 14.51% 24,893 1.36%
2,052,961 100% 2,073,576 100% -20,615
2011 5
()()
12
13
14
61
2006 2011
(
)
3-2-3
2006 2009 2010 2011
2006
2013 30 2008
()
62
3-2-3 (2006~2011)()()()
2006 2007 2008 2009 2010 2011
()
226,557 208,807 280,701 296,042 260,260 180,571
269,488 281,548 270,060 394,378 294,938 327,067
727,151 677,297 710,570 857,958 926,035 902,241
150,826 140,374 135,824 140,880 160,773 138,822
112,995 129,249 105,287 124,098 129,163 106,814
33,111 23,883 24,011 31,526 27,990 22,475
62,240 43,954 62,025 51,255 46,113 43,715
16,794 15,369 24,664 16,778 13,325 17,006
297,479 296,105 307,486 361,095 364,087 362,178
(%)
11.94% 11.49% 14.52% 13.02% 11.71% 8.81%
14.21% 15.50% 13.96% 17.34% 13.27% 13.91%
38.34% 37.28% 36.74% 37.73% 41.66% 43.00%
7.95% 7.73% 7.02% 6.20% 7.23% 6.77%
5.96% 7.11% 5.44% 5.46% 5.81% 5.21%
1.75% 1.31% 1.24% 1.39% 1.26% 1.32%
3.28% 2.42% 3.21% 2.25% 2.07% 2.13%
0.89% 0.85% 1.28% 0.74% 0.60% 0.85%
15.68% 16.31% 16.59% 15.87% 16.39% 18.00%
(%)
-7.83% 34.43% 5.46% -12.08% -30.57%
4.47% -4.08% 46.03% -25.21% -3.28%
-6.86% 4.91% 20.74% 7.93% -4.74%
-6.93% -3.24% 3.72% 14.12% -13.65%
14.38% -18.54% 17.86% 4.08% -17.30%
-27.87% 0.53% 31.29% -11.21% -3.41%
-29.38% 41.11% -17.36% -10.03% -5.20%
-8.49% 60.47% -31.97% -20.58% 31.46%
-0.46% 3.84% 12.59% 0.83% 1.48%
63
2006 2013
CoCo
2006~2013
64
7~10
15
5~7
2006~2013 30
15
3-2-4 2008~2013
2012
3-2-4 2008~2013 ()
() () ()
2008 307,486 15.90% 3.70%
2009 361,095 16.05% 14.85%
2010 364,087 14.81% 0.82%
2011 369,462 17.95% 1.48%
2012 300,953 14.51% -18.54%
2013 325,846 15.87% 8.27%
15
201 2 11 1
65
18 3-3-1
66
3-3-1
OEM
Oxygenizer
(
)
APAS 7select ()
San Benedetto
(
)
Contrex
() ()
UNI WATER ( Twist water)
PH9.0
(600c.c.)
(2200c.c.)
super commodity
67
3-3-1
3-3-2
San Benedetto
Contrex
()
68
Scorz
500cc 35
500cc 50
3-3-1
69
2009
16
(1/4~1/5)
600cc 10
2200cc
YES
600cc
2200cc
30
16 2009 6
70
2009 24.717
600cc 10
3-3-2
172009 6
71
Apas 3-3-3
3-3-43-3-5
72
(
PH 7.3~8.1
GMP
700cc 10
PH
SiO2
O-Index [Ca+K+SiO2] /[Mg+SO4]
O-Index 2
O-Index 5
600cc 10
3-3-3
73
PH9.0
pH
-(NIEA W424.52A)
9.0~9.5
3-3-4 PH9.0
74
72
565cc25
3-3-5
75
3-3-6
(RO )
76
UNI WATER
77
( 0.2)
pH =7
RO
105
600cc 18
550cc 10
(Pure Water)
78
50
CNS12852
600cc 12
3-3-6
(
)()
7-11 3-3-7
()
79
7-11()
Mineral Water
()
twist water
80
1000cc 29
r
Logo
()
()
c
81
(GMP)
3-3-7
82
83
1997 9
1999 10 26
SWOT
200
2004 2
84
2003 2 21 10 24 OEM
(350cc)600cc1500cc
5000cc10000cc20000cc
2007 11 27 18
SWOT
SWOT
(Strengths)
1.
2.()
18
11 2007 11 27
85
3.
4.
5.
6.
7.
(Weakness)
1.
2.
3.
4.
5.
(Opportunities)
1.
2.
3.
4.
(Threats)
1.
2.
3. PET
4. WTO
2007 5
86
2008 5 2(12
) 2
2007 11 28
600cc 29
(
2009)
(
)
87
600cc 29
88
PET
11
50
600 10.5
()PET
PET 250
93 173
102
PET(Polyethylene terephthalate
)1PET
PET PET
PET
89
600cc 29
CP 19
18
SWOT
19 C/P = Cost / Prise
() ,
C/P >1, ,
C/P
90
91
SWOT
SWOT
AC F
92
(SA1)20
(SC2)
(SF3)
24
B
20 SA-1 S=SternghsA=1= A
S
93
(SB4)
C
(SC5)
()
A
94
(SA6)
D
(SD7)
(SD8)
95
2011 1
2012 2012
4
2011 500
1 18
6.83
E
(SE9)
A
96
SA10
()
97
A
(WA1)
21
(
)
21
MBA
98
A
(WA2)
A
99
(WA3)
A
E
7/11
(WE4)
(WE5)
E
(WE6)
100
_
E
(WE7)
()
101
2007 10.84 /m3
3.8 9.1 98.85 /m3
41.77 /m3
8.06 /m3 10.84 /m396
8.7 /m3 98.85 /m33.01 /m3
95.79 /m32.92 /m3
22.66 /m3(2010
5 22 )
A
()
()
102
(WA8)
(B)
99.6%
(
)
18
19 50
(WB9)
B
103
(B)
102
(WB10)
(A)
(WA11)
(B)
5~9
1
WB-12
104
CO2
(A)
(WA13)
PET
()
()
http://zh.wikipedia.org/wiki/%E6%B8%A9%E5%AE%A4%E6%B0%94%E4%BD%93http://zh.wikipedia.org/wiki/%E4%BA%8C%E6%B0%A7%E5%8C%96%E7%A2%B3http://zh.wikipedia.org/wiki/%E7%92%B0%E5%A2%83105
(A)
WA14
400
0.17 2,350
(A)
(A)
106
()
WA15
()
(A)
()
107
WA16
A
108
A
OA1
OA2
B
A
,,,,
,
,
,,
,
109
OB3
AB
C
OC4
()
110
A
$6 $20
OA5
101 101
101 4500 TVBS 2014.05.04
100 34
101
G
OG6
111
E
500 1000 CC
600 CC 850 CC
OE7
OE8
112
C
OC9
H
OH22
C H
22
8
A 22
1928 1932 3 7 (
)2010.09.27
113
OA10
()
A
114
()
A
OA11
B
7600 6000
1 OB12
()
A
OA13
B
89 13
115
115
OB14
115
130 97
OB15
B
OB16
A
116
OA17
A
OA18
B
101
OB19
117
()
A
OA20
A
2012
2010
A
118
SETEK()
OA21
2500
973 2.6
119
1/5
C
23TC1
1
,
TC2
C
2009
()
B
23
120
.
$120,$80$50,
,
,
,
TB3
B
2011 8200 2012 1.1 2013 9800
F H
TF4
121
TF5
H
,
$90
TH6
( F)
( H)
F
H
90
H
122
(PET)
A
C
5 1 TC7
A
C
,
TA12
F
TF8
123
B
97
TB9
B
,
TB10
B
,
,
TB11
124
(SO)(ST)WO
WT
4-3-1
4-3-1 SWOT
(S) (W)
S1:
S2:
S3:
S4:(
)
S5:
S6:
W1:
W2:
W3:
W4:
W5:
W6:
W7:()
(O) (T)
O1:
O2:
O3:()
O4:
T1:
T2:
T3:(PET)
T4:
125
(SxOy24
X=1234y=1
x=46y=2
()
24 SxOy S=Sternghsx= S x=123456O=Opportunities
y= O y=1234
126
()
x=45y=4
127
()
x=6y=3
2011 500
(
)
128
(SxTy
x=123y=1
129
x=6y=2
130
WxOy
x=12y=1
x=23y=2
131
()
(
)
x=34y=34567
132
WxTy
w=1235y=2
133
w=6y=13
(PET)
134
w=4y=4
135
SWOT
136
137
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1996
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2008
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Keller K. L.1997()
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145
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