203
我國公營事業多角化經營策略分析: 以台北自來水事業處個案為例 Analysis of diversification strategies in Taiwan's public utilitiesA Case Study of Taipei Water Department 系 所 別:行政管理學系碩士班 學號姓名:M10217005 耿毓翔 指導教授:黃國敏 博士 中 華 民 國 103 年 7 月

中 華 大 學 碩 士 論 文 - chur.chu.edu.twchur.chu.edu.tw/bitstream/987654321/42767/1/GM102170050.pdf · 本研究探討如何突破現有公營事業之框架,以創新多元化的精神去開發出一條新

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  • Analysis of diversification strategies in Taiwan's

    public utilities

    A Case Study of Taipei Water Department

    M10217005

    103 7

  • i

    Heinz Weihrich

    1982SWOTSWOTStrengthsWeaknesses

    OpportunitiesThreats

    StrengthWeaknessOpportunity

    ThreatSWOT

  • ii

    :SWOT

  • iii

    ABSTRACT

    A while back, a national crisis hit the country and changed the life of every citizen-the

    presence of toxic compounds (Plasticizer and cloudifier etc.) were found in drinks on

    national soil. This news caused a public panic with big consequences and made us think

    about this question: whether the Taipei Water Department could create a product that

    would prevail in the beverage market and whether Feitsuei Dam is an ideal source of water

    for Taipei good water, the above-mentioned product.

    This thesis will focus on whether the Public utilities can go beyond its regular duties

    and, with a new and creative mindset, pave a new route for Public utilities. We will focus

    specifically on the methods following Taipei Water Departments Water To bottled policy.

    These are the focal points of this master thesis.

    The theoretical basis of the study, its approach on brands and diversification, utilizes

    Heinz Weihrichs SWOT analysis tool that was first proposed in 1982. SWOT evaluates a

    businesss Strengths and Weaknesses and its environments Opportunities and Threats.

    Thus, SW can be considered the analysis of a corporations positioning, while OT the

    analysis of the industry.

    After having fully analyzed the topic using the SWOT system, we will categorize the

    information on bottled water in domestic market so as to show three distinct findings:

    1. Taipei Water Department is not suitable for the promotion of bottled water using the

    Feitsuei Dam. TWDs director clearly expressed his point of view: the TWD, as a Public

    Utility, is not suited for the promotion of bottled water as the market is already well-packed,

    with little product diversity and there is little profit in this market. Thus, this market is not

    deemed to be the right one for TWD.

  • iv

    2. Promotion of the carbonated water will help in avoiding competition with the

    public as this product is less widespread and therefore avoid conflicts. The sparkling water

    drink that the TWD is promoting right now is created exactly for this purpose in adding a

    unique product to the market. TWD use the Feitsuei Dam as the basis for its Taipei good

    water operation helps the organizations public image by showing the population how

    they were able to efficiently use the Dam water to make a profit out of it.

    3. The fact that TWD is branching out to different markets help it minimizes risks,

    effectively enabling it to have a stable income.

    Keywords: water, Public utilities, Strategic planning, Diversification strategy

    Brand strategy, SWOT analysis

  • v

    2014 7 3

  • vi

    1

    1

    2

    3

    4

    12

    13

    15

    15

    15

    16

    18

    19

    SWOT 21

    25

    25

    31

    37

    37

    38

    39

    39

    41

    47

  • vii

    47

    47

    49

    51

    52

    54

    55

    55

    59

    65

    66

    71

    75

    78

    81

    82

    82

    SWOT 83

    85

    89

    SWOT 91

    91

    91

    96

    107

  • viii

    107

    118

    124

    SxOy125

    SxTy128

    WxOy130

    WxTy132

    135

    135

    139

    143

    151

  • ix

    141 5

    211 18

    212 Weihrich TOWS 22

    213 TOWS 23

    221 25

    222 29

    223 32

    241 CTSI 44

    311 50

    312 GMP 52

    313 ()53

    314 ()54

    315 54

    321 58

    322 2013 2012 60

    323 2006~2011 ()()

    ()62

    324 2008~2013 ()

    64

    331 66

    431 SW0T 124

    521 140

  • x

    151 12

    161 13

    211 Hill Jones 19

    221 34

    241 CTSI42

    242 2012 20 45

    311 48

    321 56

    331 68

    332 70

    333 72

    334 PH9.0 73

    335 74

    336 76

    337 79

  • 1

    (

    )

    :

  • 2

    :

    SWOT

  • 3

    (2001)

    (strategic planning)

    (1997)

    (Michael Porter1990)

    (logo)

  • 4

    SWOT

    SWOT

    (

    )

    1-4-1 SWOT

  • 5

    1-4-1

    :

    :

    ()

    ()

    ()

    SWOT

  • 6

    ( A)

    103 3 31 2

    1

    ? ?

    2

    3

    ? ?

    4

    ?

    5

    ?

    6

    ?

    7

    8

    9

    ()

  • 7

    ( B)

    103 4 11 2

    1.

    ?

    2.

    3.

    4.

    ?

    ( C)

    103 4 14 2

    1

    2

    3

    4

  • 8

    5

    6

    ( D)

    103 4 14 3

    1

    2

    3

    ??

    4

    5

  • 9

    ( E)

    102 12 6 2

    1.

    ?

    2.

    3.

    ( F)

    103 4 3 3

    1.

    2.()

    (

    )

    3.

    (

    )

    4.

  • 10

    ( G)

    103 4 29 2 45

    1

    ()

    2

    3 105 ,

    4

    5

    6

    7

    Evan

    8

    9 Evan

    10

  • 11

    ( H)

    103 4 30 3

    1

    ()

    2()

    3

    4

    5

    6

    7

    8

    9

    10

  • 12

    SWOT

    1-5-1

    SWOT

  • 13

    1-6-1

    1-6-1

    1.

    2.

    SWOT

  • 14

  • 15

    SWOT

    (1999)

    (1995)

    (200036)

    Steriner(1979)

    Aaker(1984)

    Glueck(19763)

    (Strategy)

    Ansoff(1965)

  • 16

    (2003217

    (199080)

    (2008) 1960

    Alexander(1982)

    PDAC()

    Hax Mjluaf1984

  • 17

    (Business strategic planning)

    1960

    Ansoff1980134)

    (Corporate strategic planning)

    19701980

    (strategic management)

    1980

    Sothic(1987117)

    Osborne Gaebler(1999209)

    Steriner(1979)

    (Strategy Formulate)

  • 18

    Greeniey(1989)

    1900 2-1-1

    1970

    1980

    2-1-1

    1900

    1970

    1980

    1980

    Smith199415

  • 19

    HillJones(20016)

    2-1-1

    2-1-1 : Hill & Jones

    Hill, C.W. and Jones, G.R., Strategic ManagementTheory: An Integrated Approach,

    5th Edition, Houghton Mifflin Co., p.6, 2001

  • 20

    Mintzberg(2005)

    Robbins(2007242)

    SWOT SWOT

  • 21

    SWOT

    SWOT SWOT

    SWOT

    SWOT SWOT

    (20049) SWOT SWOT S

    (Sternghs)W(Weaknesses)O

    (Opportunities) T

    (Threats)SWOT ()

    1998 SWOT G.Steiner Weihrich(1982)

    TOWS SWOT

    2-1-2

    SO(Max-Max)

    ST(Max-Min)

    WO(Min-Max)

    WT(Min-Min)

  • 22

    2-1-2 Weihrich TOWS

    (S) (W)

    (O) SO WO

    (T) ST WT

    Weihrich1982pp60

    (2006) Henry Mintzbergl1998)

    SWOT

    SWOT

    1960

    SWOT

    Henry Mintzbergl Strategy SafariA Guide Tour Through the

    Wilds of Strategic Management

    2003

    64

    SWOT

    SWOT

    Weihrich198259-60 TOWS

    2-1-3

  • 23

    2-1-3 TOWS

    1

    (A) (B) (C) (D)

    4(A)

    5

    6

    7

    (S) (W)

    (O)(

    )

    SO

    MaxiMaxi

    WO

    MiniMaxi

    2

    A

    B

    C

    D

    E

    F

    3

    (T) ST

    MaxiMini

    SO

    MiniMini

    WeihrichH1982pp60

    (1998) SWOT

    SWOT (2003380-386)

    1.(Strengths)

  • 24

    2.(Weaknesses)

    3.Opportunities

    S

    4.Threats

    SWOT

  • 25

    2-2-1

    2-2-1

    Gort (1962)

    Berry (1975)

    Michael Porter (1990)

    Oster (1994)

    (1997)

    Chandler(1962)

    (Volume Expansion)

    (Geographic Expansion)

  • 26

    (Diversification)

    Oster(1999)

    Concentric Diversification

    (Vertical Integration)

    (vertical integration in a backward direction)

    (vertical integration in a forward direction)

    Conglomerate Diversification

    ()

  • 27

    HamiltonAllenBooz(1985)

    MillerDess(1996)

    Oster(1999)

  • 28

    Aaker(1995)

    Simmonds(1990)

  • 29

    2-2-2

    2-2-2

    (breadth)

    (mode)

    SimmondsPThe combined diversification breadth and mode dimensions and the

    performance of large diversified firmStrategic Management Journal 11339-410.

    (breadth)

    (mode)

    ()

    :

    +=(-)

    +=(-)

  • 30

    +=(-)

    +=(-)

  • 31

    :

    1(1960)(name)

    termsignsymboldesign

    2005

    Doylc1990

    Aaker1991

    Aaker1996

    1 (American Marketing Association,AMA) 1937 ,,

    ,,

    .

  • 32

    (

    )

    Kotler1993

    Chernatony Mcwilliam1998

    Tramis2000

    Mariotti2000

    2-2-3

    Doylc

    Aaker

  • 33

    Kotler

    Chernatony & Mcwilliam

    Tramis

    :

    Brand Value

    Michael Porter

    Kevin Lane Keller2003)

    (MBA )

  • 34

    2-2-1 :

    2-2-1

    MBA

    Leventhal1996

    (Kapferer1997)(Nilson1998)

    Vaid2003

    Duncan & Moriarty1997

  • 35

    Braun2005

  • 36

  • 37

    :

    428 :

    47

    :

    ()

    ()

    ()

    (Public utility)

    (1996)

  • 38

    :

    (1909 )

    ()

    101 102 5

    :

    :

    :

    --

  • 39

    :

    ( 32

    )( 62 )

    500

    (

    ) 6.83 (2013)

    1971 1972 1974

  • 40

    1978

    , 1979 8

    1987 6

    1984

    1999

    2002

    1,024 23 170 113.5

    4 600 (

    ) 40 ( 345 )

    119 (2030 )

    ( 101 102.6 )

    ;

    ()

    ()

    ()

  • 41

    ()

    2002

    2012 6 9

    2012 2 41.22

    4 40

    2-4-1

    2 Carlsons Trophic State Index CTSI

    SD aCHaTP

    CTSI=[ TSITP+TSISD+TSICHa]

    / 3

    CTSI>50

    40 CTSI 50

    CTSI

  • 42

    2-4-1 CTSI

    : 2012

    2012

    2013 3

    a 3

    TAF

    101 4

  • 43

    82 21

    a 3Carlson trophic state index,

    CTSI

    2-4-1

    43.3

    53.5 50

    25 20

    2012 20

    70

    2-4-2

    (50)

  • 44

    2-4-1 CTSI

    2012

    20

    2012

    44.2 43.1 47.9 42.3 45.5

    40.0 43.9 47.1 42.3 43.3

    49.2 51.3 62.63 50.9 53.5

    47.6 53.0 57.3 49.7 51.9

    36.3 41.3 43.3 39.2 40.0

    42.2 49.1 51.8 42.7 46.4

    32.7 47.8 44.5 43.2 42.0

    35.2 46.5 42.3 38.6 40.6

    -4 41.3 43.4 32.6 39.1

    32.9 38.8 44.1 27.2 35.8

    33.9 42.8 39.7 43.0 39.8

    39.3 44.1 43.4 45.0 43.0

    44.6 45.2 50.1 43.1 45.8

    41.3 43.2 50.4 -5 45.0

    45.3 35.2 42.7 52.6 44.0

    38.7 47.3 46.5 44.3 44.2

    47.3 49.3 51.2 47.5 48.8

    53.0 51.2 50.0 50.8 51.3

    76.5 79.6 74.4 76.2 76.7

    42.7 46.1 49.5 44.2 45.6

    : 2012

    3 3

    4 1

    5 4

  • 45

    2-4-2 2012 20

    : 2012

  • 46

  • 47

    2006 2013

    1980

    1983

  • 48

    6 3-1-1

    1987

    3-1-1

    1986 8 1

    6 1975 10 12

  • 49

    1991

    GMP

    (

    1996)

    2001

    260,521,887 2013 325,845,704

    12 25 65,323,817

    600

    ()

    2

    CNS12852(N5228)

    CNS12700(N5225)

  • 50

    2011 8 15 3-1-1

    3-1-1

    (Mineral water)

    (Bottle water)

    0920-210 0920-310

    (

    )

    :()

    ()

    (2004)

  • 51

    (

    )

    (IWBAInternational

    Bottling Water Association) 1980

    () 0~2500 (Spring Water)

    () 2500 (Mountain Spring Water)

    :

    ()

  • 52

    IWBA

    3-1-2

    3-1-2 GMP

    GMP7

    (CNS12700 N5225)

    GMP

    (CNS12852 N5228)

    A.

    B.

    C.

    D.

    A.

    B.

    A.

    B.

    A.

    B.

    7 "GMP" Good Manufacturing Practice

    GMP

  • 53

    C.

    D.

    :

    3-1-3

    3-1-4

    3-1-3 ()

    (PPM)

    (Selenium) 0.01

    (Total Chromium) 0.05

    (Antimony) 0.005

    (Nickel) 0.02

    (Manganese) 0.50

    (Nitrite-Nitrogen) 5.00

    (Nitrite- Nitrogen) 0.02

    (Fluoride) 89

    (Nitrite- Nitrogen) 10.00

    (Cyanide) ( CN ) 0.05

    :

    8 1mg/L

    9 2mg/L

  • 54

    3-1-4 ()

    (PPM)

    0.01

    0.05

    5.00

    1.00

    0.001

    0.005

    0.01

    :

    1 200

    :

    3-1-5

    :

    ,

  • 55

    .

    2011 6

    http://zh.wikipedia.org/wiki/%E7%B3%95%E9%BB%9Ehttp://zh.wikipedia.org/wiki/%E9%BA%B5%E5%8C%85http://zh.wikipedia.org/wiki/%E8%97%A5%E5%93%81
  • 56

    1976 10 10

    3-2-1

    1600c.c. 15

    1980

    3-2-1 1976

    1976 11 18

    10 1975 10 12

  • 57

    11

    1989

    1989 1992

    () 1995 ()(

    2002)

    2001

    GMP

    11 19

  • 58

    3-2-1

    3-2-1

    (1996)

    GMP

  • 59

    1995 ()

    1997

    1998 1999

    3-2-2 2013

    2,052,961 15.87%

    2012 2,073,576

    300,953 2013 325,846

  • 60

    1.36% 2013 2013

    2102

    3-2-2 (2013)(2012)

    2013

    (

    )

    2013

    2012

    (

    )

    2012

    (%)

    2012~2013

    2012~2013

    172,216 8.39% 180,172 8.69% -7,956 -0.30%

    290,644 14.16% 306,277 14.77% -15,633 -0.61%

    870,369 42.40% 892,682 43.05% -22,313 -0.65%

    171,049 8.33% 150,427 7.25% 20,622 1.08%

    96,601 4.71% 105,510 5.09% -8,909 -0.38%

    29,493 1.44% 2,919 1.41% 26,574 0.03%

    12 66,127 3.22% 54,201 2.61% 11,926 0.61%

    13 22,026 1.07% 46,332 2.23% -24,306 -1.16%

    8,590 0.42% 7,871 0.38% 719 0.04%

    14 325,846 15.87% 300,953 14.51% 24,893 1.36%

    2,052,961 100% 2,073,576 100% -20,615

    2011 5

    ()()

    12

    13

    14

  • 61

    2006 2011

    (

    )

    3-2-3

    2006 2009 2010 2011

    2006

    2013 30 2008

    ()

  • 62

    3-2-3 (2006~2011)()()()

    2006 2007 2008 2009 2010 2011

    ()

    226,557 208,807 280,701 296,042 260,260 180,571

    269,488 281,548 270,060 394,378 294,938 327,067

    727,151 677,297 710,570 857,958 926,035 902,241

    150,826 140,374 135,824 140,880 160,773 138,822

    112,995 129,249 105,287 124,098 129,163 106,814

    33,111 23,883 24,011 31,526 27,990 22,475

    62,240 43,954 62,025 51,255 46,113 43,715

    16,794 15,369 24,664 16,778 13,325 17,006

    297,479 296,105 307,486 361,095 364,087 362,178

    (%)

    11.94% 11.49% 14.52% 13.02% 11.71% 8.81%

    14.21% 15.50% 13.96% 17.34% 13.27% 13.91%

    38.34% 37.28% 36.74% 37.73% 41.66% 43.00%

    7.95% 7.73% 7.02% 6.20% 7.23% 6.77%

    5.96% 7.11% 5.44% 5.46% 5.81% 5.21%

    1.75% 1.31% 1.24% 1.39% 1.26% 1.32%

    3.28% 2.42% 3.21% 2.25% 2.07% 2.13%

    0.89% 0.85% 1.28% 0.74% 0.60% 0.85%

    15.68% 16.31% 16.59% 15.87% 16.39% 18.00%

    (%)

    -7.83% 34.43% 5.46% -12.08% -30.57%

    4.47% -4.08% 46.03% -25.21% -3.28%

    -6.86% 4.91% 20.74% 7.93% -4.74%

    -6.93% -3.24% 3.72% 14.12% -13.65%

    14.38% -18.54% 17.86% 4.08% -17.30%

    -27.87% 0.53% 31.29% -11.21% -3.41%

    -29.38% 41.11% -17.36% -10.03% -5.20%

    -8.49% 60.47% -31.97% -20.58% 31.46%

    -0.46% 3.84% 12.59% 0.83% 1.48%

  • 63

    2006 2013

    CoCo

    2006~2013

  • 64

    7~10

    15

    5~7

    2006~2013 30

    15

    3-2-4 2008~2013

    2012

    3-2-4 2008~2013 ()

    () () ()

    2008 307,486 15.90% 3.70%

    2009 361,095 16.05% 14.85%

    2010 364,087 14.81% 0.82%

    2011 369,462 17.95% 1.48%

    2012 300,953 14.51% -18.54%

    2013 325,846 15.87% 8.27%

    15

    201 2 11 1

  • 65

    18 3-3-1

  • 66

    3-3-1

    OEM

    Oxygenizer

    (

    )

    APAS 7select ()

    San Benedetto

    (

    )

    Contrex

    () ()

    UNI WATER ( Twist water)

    PH9.0

    (600c.c.)

    (2200c.c.)

    super commodity

  • 67

    3-3-1

    3-3-2

    San Benedetto

    Contrex

    ()

  • 68

    Scorz

    500cc 35

    500cc 50

    3-3-1

  • 69

    2009

    16

    (1/4~1/5)

    600cc 10

    2200cc

    YES

    600cc

    2200cc

    30

    16 2009 6

  • 70

    2009 24.717

    600cc 10

    3-3-2

    172009 6

  • 71

    Apas 3-3-3

    3-3-43-3-5

  • 72

    (

    PH 7.3~8.1

    GMP

    700cc 10

    PH

    SiO2

    O-Index [Ca+K+SiO2] /[Mg+SO4]

    O-Index 2

    O-Index 5

    600cc 10

    3-3-3

  • 73

    PH9.0

    pH

    -(NIEA W424.52A)

    9.0~9.5

    3-3-4 PH9.0

  • 74

    72

    565cc25

    3-3-5

  • 75

    3-3-6

    (RO )

  • 76

    UNI WATER

  • 77

    ( 0.2)

    pH =7

    RO

    105

    600cc 18

    550cc 10

    (Pure Water)

  • 78

    50

    CNS12852

    600cc 12

    3-3-6

    (

    )()

    7-11 3-3-7

    ()

  • 79

    7-11()

    Mineral Water

    ()

    twist water

  • 80

    1000cc 29

    r

    Logo

    ()

    ()

    c

  • 81

    (GMP)

    3-3-7

  • 82

  • 83

    1997 9

    1999 10 26

    SWOT

    200

    2004 2

  • 84

    2003 2 21 10 24 OEM

    (350cc)600cc1500cc

    5000cc10000cc20000cc

    2007 11 27 18

    SWOT

    SWOT

    (Strengths)

    1.

    2.()

    18

    11 2007 11 27

  • 85

    3.

    4.

    5.

    6.

    7.

    (Weakness)

    1.

    2.

    3.

    4.

    5.

    (Opportunities)

    1.

    2.

    3.

    4.

    (Threats)

    1.

    2.

    3. PET

    4. WTO

    2007 5

  • 86

    2008 5 2(12

    ) 2

    2007 11 28

    600cc 29

    (

    2009)

    (

    )

  • 87

    600cc 29

  • 88

    PET

    11

    50

    600 10.5

    ()PET

    PET 250

    93 173

    102

    PET(Polyethylene terephthalate

    )1PET

    PET PET

    PET

  • 89

    600cc 29

    CP 19

    18

    SWOT

    19 C/P = Cost / Prise

    () ,

    C/P >1, ,

    C/P

  • 90

  • 91

    SWOT

    SWOT

    AC F

  • 92

    (SA1)20

    (SC2)

    (SF3)

    24

    B

    20 SA-1 S=SternghsA=1= A

    S

  • 93

    (SB4)

    C

    (SC5)

    ()

    A

  • 94

    (SA6)

    D

    (SD7)

    (SD8)

  • 95

    2011 1

    2012 2012

    4

    2011 500

    1 18

    6.83

    E

    (SE9)

    A

  • 96

    SA10

    ()

  • 97

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