Embed Size (px)
Citation preview
®
Diversity and Inclusion: Building Relationships Now and Into the Future
Council of Public Relations FirmsChicago and New York – June 2011
®
2©2011 The FutureWork Institute, Inc®. All Rights Reserved.
Every way in which any mixture of employees has bothsimilarities and differences
Creating an environment where everyone is valued and can contribute to her / his fullest potential for the success of the business
The “Who” and the “What”The “Who” and the “What” The “Why” and the “How”The “Why” and the “How”
Diversity and Inclusion: Definitions and Distinctions
®
3©2011 The FutureWork Institute, Inc®. All Rights Reserved.
Diversity and Inclusion Management Framework
Source: Based on the Work of Daniel Goleman
Flex Your Management / Personal Style
Manage Assumptions, Biases and Triggers
Know and Understand Others
Know and Understand Yourself
OTHERS
AW
AR
EN
ES
SA
CT
ION
S
SELF
Empathy, Awareness of Team EngagementEmpathy, Awareness of Team Engagement
Behavioral Adaptability, FlexibilityBehavioral Adaptability, Flexibility
Emotional, Cultural Self-Awareness
Emotional, Cultural Self-Awareness
Emotional, Behavioral Self-Control
Emotional, Behavioral Self-Control
®
4©2011 The FutureWork Institute, Inc®. All Rights Reserved.
Cultural Introductions
Heritage/Ancestry Where You Grew Up
Racial / Ethnic / ReligiousCultural Group Messages
Gender Messages
Unconscious Bias
®
5©2011 The FutureWork Institute, Inc®. All Rights Reserved.
We Approach Diversity and Inclusion As
a Change-Management Process
BU
SIN
ES
S E
NV
IRO
NM
EN
T
What
How
When
Actions
Drivers
Stages
What Do WeNeed to Do?
How Will WeDo It?
When Will We Do It?
®
6©2011 The FutureWork Institute, Inc®. All Rights Reserved.
The “What” of Change
“Why do we need to change?”
“What are our business rationale /
objectives for doing diversity and inclusion
work?”
“Do we have an inclusive culture
where each person feels he / she can
succeed?”
“What are our priorities and
who will do what?”
“How can we integrate our
diversity efforts with our people and
business processes?”
Assess organization and culture
Build the diversity change strategy
Align, integrate and implement
Our Approach Highlights The “Actions” That Determine
What Has To Change...
Set the diversity change strategy
Link diversity to business strategy
®
7©2011 The FutureWork Institute, Inc®. All Rights Reserved.
. . .The “Drivers” Which Can Make the Diversity and Inclusion Change Process
Take Root. . .
The four diversity and inclusion change drivers:
The “How” of Change
Leadership
Communication and Engagement
Education and Development
Measurement and Accountability
®
8©2011 The FutureWork Institute, Inc®. All Rights Reserved.
. . .And the “Staging” Which Sequences the Steps
in the Diversity and Inclusion Change Process
Break withthe past
Build theenergy
Performancelift-off
Embed newculture
Push thelimits
Set the direction
Create the desire and will to change
Communicate and build confidence
Secure wide-spread shift in behavior
Underpin with change in structure and people processes
Strive for continuous performance improvement
Unfreeze Mobilize Realize Reinforce
Sustain
The “When” of Change
