Welcome

Did you know…?

• Every business with a storefront in Hood River County serves as a Visitor Center.

• You have the resources to help!

• The packet in your hand is information guests can use.

Pop Quiz!

No memorizing factsNo stress No drawing maps

Just Happy Customers

Hood River’s Visitor Center

Visitor Center & Staff

Visitor Center is open everyday!

Hoodriver.org

Social Media

Facebook- Hood River Oregon

Pinterest- Hood River, Oregon

Twitter- Hood River County

Hood River Events

Be a good listener Anticipate your customer’s needs Make a customer feel welcome and special

May I help You?

Treat customers the way you want to be treated on vacation

Be a resource of information for your customer

What is Customer Service?

A man without a smiling facemust not open a shop.”- Chinese Proverb

The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up

their wallets and pay you.” - Derek Sivers, CD Baby

78% of consumers have bailed on a transaction because of a

poor service experience A typical business hears from 4% of it's dissatisfied customers It takes 12 positive experiences to make up for one

unresolved negative experience 7 in 10 Americans said they were willing to spend more with

companies they believe provide excellent customer service Americans tell an average of 9 people about good

experiences, and tell 16 (nearly two times more) people about poor experiences

Compliments Vs. Complaints

Pop Quiz

How to Interact with Customers

• Find Common Ground• Attentiveness

• Use Positive Language• Clear communication

• Patience• Knowledge of your Product

Customer Service is Hood River’s Biggest

Marketing opportunity

Visitors bring $9.6 Billion into the Oregon Economy each year

This Creates 94 Thousand Jobs for Oregonians In Hood River $79.4 million spent in 2012

which is a 45% increase since 1991

You are Very Important

Customer Service Awesomeness

You have 90 secondsto make an impression

Speak their languageEmpathize

Act like you care that they are spending their money with your business

Click icon to add picture

What we need to Remember

A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering,

compassionate kind of activity. — Chris McCormick, President and CEO of L.L. Bean

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=4G0bWw2DEbfmAM&tbnid=C0jQ1wzbJRvzXM:&ved=0CAUQjRw&url=https://www.helpscout.net/blog/remarkable-customer-service/&ei=QSh-U_6CEIKhyATO4YJo&bvm=bv.67229260,d.aWw&psig=AFQjCNGuHJ2OBvLR5Ue8QaYwW1jj8x9ZNw&ust=1400863072348304

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=2vB4nzJ7d8zm2M&tbnid=7Nxb54wSKvMQ2M:&ved=0CAUQjRw&url=http://imgur.com/bF13TL4&ei=4id-U__7KY2PyATBjILoBQ&bvm=bv.67229260,d.aWw&psig=AFQjCNGuHJ2OBvLR5Ue8QaYwW1jj8x9ZNw&ust=1400863072348304