Amadeus€¦ · Cover example with photo as ... We recently worked with the Future對 Foundation to develop the Future Traveller Tribes study, ... Wolfgang Krips. EVP
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_ We are the leading technology company dedicated to the global travel industry
_ We are present in 190+ countries and employ 15,000+ people worldwide
_ Our solutions enrich travel for billions of people every year
_ We work together with our customers, partners and other players in the industry to improve
business performance and shape the future of travel
630+ million total bookings processed in 2017 using the Amadeus distribution platform
1.6 billion passengers boarded in 2017 with Amadeus and Navitaire solutions
1 of the world’s top 15 software companiesForbes 2017 global rankings
Amadeus in a few words
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6th consecutive year included in the DJSI Recognised as world leader in the Software & Services industry sector in the Dow Jones Sustainability Index in 2017
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Amadeus is a technology company dedicated to the world’s travel industry. We offer cutting-edge technology solutions that help key players in the travel industry succeed in their business, and shape the future of travel moving forward. And we do it on a truly global scale. In 2017 Amadeus processed more than 630 million bookings. Together with Navitaire, our systems boarded 1.6 billion passengers. In 2017, Forbes magazine recognized us as one of the world’s top 15 software companies, and Amadeus has been included to the Dow Jones Sustainability Index for five years in a row. We are the only travel technology company in the 2017 DJSI - a key recognition of our commitment to business sustainability, environmental and social practices in all of our operations.
We design our solutions around not only our customers’ needs but also their customers’ needs. Right from the first moment of the traveller life-cycle from looking for inspiration for travel possibilities through to shopping, booking and then pre, on and post-trip. At all stages of the travel experience our solutions help our customers deliver better service to travellers. We continuously conduct extensive research to better understand traveller trends in the future. We recently worked with the Future Foundation to develop the Future Traveller Tribes study, which identifies the traveller segments that will shape the future of travel, and advises travel businesses on how to meet their needs. We are also conducting research into accessible travel, to explore how travel businesses can meet the needs of growing numbers of people traveling with specialized requirements. (HERE YOU CAN MENTION SOME OF OUR SOLUTIONS BY THE CATEGORIES IN THE TRAVELLER LIFE CYCLE ILLUSTRATION - AS APPROPRIATE TO YOUR AUDIENCE)
We are a truly multinational enterprise, with headquarters in Madrid, Spain. We are near to our customers with a network of commercial offices, key sites and technology sites. Amadeus now delivers services from many locations, including a privately owned data centre, private cloud in remote locations and public cloud. A big part of our success is explained by our local presence in virtually every one of the world’s travel markets – more than the countries in which the UN operates. We understand and serve the needs of travellers and travel businesses everywhere.
Major multi-solution contracts with Air Canada and Premier Inn
Amadeus acquires
NewmarketInternational
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We were founded in 1987 by four European airlines: Iberia, Air France, Lufthansa and SAS as an independent and neutral global distribution system, to enable airlines to sell seats more easily, more cost effectively and with greater reach. It was the beginning of a journey to shape the future of travel and the very first ticket was issued through Amadeus in 1992. It took vision, innovation and the development of great technology to make our distribution platform successful – and very quickly we expanded our activities. More and more airlines joined Amadeus as well as other travel providers such as hotels, railways, car rental companies. For travel agencies Amadeus became a crucial business partner in providing an efficient means of finding, booking and managing the best travel offers from multiple providers. Amadeus’ success was based on being an efficient sales system for travel providers and a source of comprehensive choice for travel sellers. Over the years Amadeus has continued to grow and we have seen many changes. There has been an exponential increase in the number of travel players working with Amadeus. In 2000 we expanded our business into complementary areas such as Airline IT. And leveraging our expertise in this area have we been able to diversify into IT solutions for hotel, rail and airports. In recent years we announced a major distribution contract with Ryanair, a breakthrough strategic technology relationship with InterContinental Hotels to build a next-generation reservation system, the acquisition of Newmarket and Itesso. In 2016 we were awarded Red Hat Cloud Innovator of the Year, and closed the acquisition of Navitaire – the leading provider of technology services to hybrid and low-cost airlines. In May 2017 Southwest Airlines and Amadeus jointly announced the carrier’s transition to the Amadeus Altéa Passenger Service System (PSS). At 101 airports across nine countries, all Southwest® domestic and international flights operating will be managed through Altéa functionality. (COMMENT MILESTONES ON THE SLIDE AS APPROPRIATE TO AUDIENCE)
We are a truly global team, with a workforce made up of 146 nationalities speaking 62 languages. Diversity for us is key. We have a very clear focus on recruiting and developing talent. It’s the talent and hard work of our people that has enabled our success so far and what will define it in the future.
They lead our operations in line with our ambition as a company. Right at the centre of our thinking is our Purpose. By defining and articulating our purpose we want to answer the most basic of questions: Why does Amadeus exist? Our Purpose is to work together with our customers and partners to shape the future of travel. This is also our promise we make to the market place to customers, investors, future talent and other stakeholder groups. Technology plays a critical part in the world’s travel industry and we are excited by how we can play our part in the travel industry of tomorrow. How will we do this? First, by working every day guided by a clear set of values. The 4 values of ‘Customers first’, Working together’, ‘Taking responsibility’, Aiming for excellence’ guide us in our day to day activity. Secondly we have agreed, and we are working to deliver on a clear business strategy. Our business strategy is defined by these four priorities… Sustainable profitable growth – We have a business that has been proven resilient over many years. We are committed to growing that business profitably and make a real difference to the travel industry and to the communities where we operate. Innovation and new revenues – Innovation is at the heart of what we do. New technological innovation and diversifying our business into complementary areas of the travel industry will bring us growth opportunities and new revenues Efficiency & operational excellence – Our customers depend on us. Efficiency and operational excellence are absolutely fundamental to our strategy. Our people and our culture – Our success has been driven by the talent and diversity of our people. This remains true today and vital for the future. With a strong values based culture and delivering on our business strategy we believe that we will be able to achieve our Vision: “to be the leading provider of technology solutions for the travel industry.”
We serve every part of the global travel ecosystem. Amadeus’ customers include travel agencies, both online and offline, focused on leisure travel and business travel, and corporations themselves; airlines, airports, ground handlers, hospitality businesses, railway and car rental companies, tour operators, insurance provider groups, insurance companies, ferry & cruise lines and other businesses involved in global travel.
Our two complementary business lines have a track record of generating increasing year-over-year revenues, reaching 3.1bn EURO in distribution and 1.7bn EURO in IT solutions last year. In 2017 our revenues grew to 4.8bn EURO, with an EBITDA of 1.9bn EURO and a 38,4% EBITDA margin. This strong track record of solid growth going back over many years is based on careful management, innovation in technology and by steadily growing our market share.
_ Cloud-based architecture_ Security_ Massive data_ Real-time analytics_ Mobile
Our strong results also allows us to remain one of the world’s leading investors in research & development. Between 2004 – 2017 Amadeus has invested 5.7bn EURO in R&D and has consistently been named an R&D investment leader by the European Union. That investment supports work on cloud systems, high security, real-time analytics on massive datasets, mobile solutions and more by an R&D team of more than 5,000 technologists worldwide.
_ Cutting-edge data centre with support across the globe
_ World’s largest data processing centre dedicated to the travel industry
_ Scalable technology built on open systems and a service-oriented architecture
All of this is made possible by our robust global operations. We designed, own and operate the world’s largest Data Processing Centre dedicated to travel. This world-class data centre is high-performance and highly-resilient, capable of processing billions of transactions involving sensitive data, securely and reliably, every day. Our global operations are supported by more than 900 employees from more than 45 nationalities and is based on a follow-the-sun model, with specialist support groups in Germany, the US, Australia, India and the United Kingdom.
Our corporate and social responsibility effortsContributing to local development through technology, people and global travel
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At Amadeus we believe that travel can play a key role in the world’s economic development and can be a force for positive change. We actively seek to contribute to the communities in which we work, through investment, involvement in local projects and partnership with non-profits worldwide. Our technology can be a critical step in enabling access to the travel industry and we are committed to training, supplying expertise and infrastructure in order to facilitate that. Our approach also has a wider, social dimension. With UNICEF, Amadeus has developed a micro-donation engine for our customers’ e-Commerce sites. Through the Click for change program travel companies have raised nearly 2mn EURO so far, with all proceeds going to UNICEF to fund a variety of programs to support disadvantaged children.
ConnectWe help our customers connect to the travel ecosystem and grow revenues
We help them manage operations more efficientlyand reduce costs
ServeWe help them serve travellers better and increase loyalty to their brands
Manage
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Our solutions provide significant value to our customers in 3 main areas. We deliver services that connect the entire global travel ecosystem, so that players can extend their reach and grow their revenues. We create systems that help our customers manage their operations more efficiently, so that they can reduce their costs and enhance their performance. And we provide solutions that help our customers serve the traveler better, so that they can improve customer relationships and increase customer loyalty.
DistributionProvision of indirect distribution services
IT SolutionsIncluding direct distribution technology
_ Data Centre_ Platforms & applications_ Sales & marketing
infrastructure_ Customers
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_Business intelligence
_Merchandising
_User-generated content
_e-Commerce
_Social media
_Search
_Advertising
_Mid- & back-office
_Expense management
_Payments
_Ticketing
_Self-booking tool
_Point of sale
_Mobile
_Offer management
_Business Intelligence
_Flight sequence optimisation
_Resource optimisation
_Passenger verification
_Contract and billing
_Weight and balance
_Flight management
_Revenue management
_Revenue accounting
_Content management
_Trip management
_Customer management
_Point of sale
_Distribution
_Baggage reconciliation
_Self-service bag drop
_Self-service check-in
_Loyalty
_e-Commerce
_Mobile
_Reservation
_Property management
_Payments
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We support our customers with a comprehensive range of travel content, and solutions from search to booking to merchandising; from expense management to payment systems to mobile solutions; and from passenger service to customer experience management to data analytics and intelligence systems. For each of our customer groups: Agencies, Airlines, Airports, Corporations, Hospitality, Railways and others - we have developed a full range of solutions that enable them to deliver key services to their customers and to enable the efficient management of their businesses. *(only a partial list of solutions)
PersonalisedTailor-made experiences unique to the traveller’s preferences
A smooth, door-to-door experience
SustainableEconomically, socially and environmentally responsible growth
Connected
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How do we see the future of travel? Shape a personalised travel future Tomorrow’s travellers will want a more personalised way to travel. They want to be able to search for travel experiences that will be unique to them – be it business or leisure. They’ll want local knowledge, advice from fellow travellers about their trips and to share their plans with friends. They’ll expect to be able to choose their seat and pick who they sit next to using social media. They’ll also expect real-time travel information delivered to their devices as well as receive personalised offers at the airport. By working together we can deliver travellers and the travel industry the kind of personalised future that benefits everyone. Shape a connected travel future Tomorrow’s travellers will want the world to join together around their particular needs. They’ll expect their journeys to be one single smooth experience – from thinking of where to go, to buying tickets, to arriving at the airport, to travelling and then reaching their final destination. And if unavoidable disruptions do occur, they’ll expect to be instantly informed on how it will affect them personally. At Amadeus we believe that this desire for connectivity will only grow further – across all modes of transport, experiences and devices. By working together we can connect the many different aspects of the travel industry and deliver connected experiences to travellers everywhere. Shape a sustainable travel future Travel companies are realising that true long-term business sustainability requires not only considering commercial and economic needs, but also making a positive impact on society and the environment – both locally and globally. We’ll all need to be actively involved in understanding and nurturing these areas in order to meet the requirements of today without compromising the needs of tomorrow. What’s more, travellers will be expecting the companies they travel with to be doing exactly that. By working together we can provide travel businesses with more visibility and control over their economic, social and environmental impacts.
How travel will grow in the future
Projected growth in global air travelDomestic and international air passengers growth to 2035
In 2016 In 2035
3.8billion air passenger segments*
7.2billion air
passengers**
Total contribution of travel & tourism to global GDP(In € billions)
And all of this is still just the beginning. Travel is a high-growth industry, driven by three key factors: an increasing world population, the emerging middle class in growing countries and overall GDP growth. Historically these are the factors that have driven global travel industry growth, and leading industry associations project significant growth in travel volume and in the impact of the travel & tourism industry on the global economy.
So we encourage you to come and shape the future of travel with us. We want to engage with you in dialogue around how we can advance travel together and make the future of travel better for everyone. Thanks for joining us today and we look forward to working with you to move travel forward.
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