© Copyright 2018 Dassault Aviation and Dassault Falcon Jet … · 2018. 9. 25. · Some photographs and illustrations contain optional equipment. 1 ... parts, tools and other specialized

© Copyright 2018 Dassault Aviation and Dassault Falcon Jet Corp. All rights reserved. Certain brochure items may not be available and are subject to change without notice. Some photographs and illustrations contain optional equipment.

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DISCOVER THE LATEST CUSTOMER SERVICE VIDEOS ON OUR YOUTUBE CHANNEL

Since the very first Falcon flew in 1963, we’ve been building a global

reputation for creating the best flying business jets in the industry,

backed by a no-compromise organization built on the belief that each

customer is part of the global Falcon Family. Our four fundamental goals:

- Develop innovative and efficient service solutions

- Maximize the availability of every aircraft we support

- Maintain and enhance the value of your Falcon

- Listen to our customers, understand their needs, and pro-actively

deliver the right solution at the right time – every time

Throughout the life of your Falcon, our 1,700 dedicated professionals will

bring you the unrivaled skill, experience and passion to guarantee your

satisfaction and live up to our promise: Whatever it Takes™.

OWNING AND FLYING A FALCON ENTITLES YOU TO THE HIGHEST LEVELS OF SAFETY, RELIABILITY, PERFORMANCE AND EFFICIENCY. FALCON CUSTOMER SERVICE PROVIDES ALL OF THE ABOVE, WHEREVER AND WHENEVER.

02 | FALCON CUSTOMER SERVICE NETWORK

04 | FALCON RESPONSE

08 | FALCON SPARES

12 | FALCON PRODUCT & SERVICES 14 | FALCON CONNECT 16 | FLIGHT OPERATIONS 22 | MAINTENANCE 30 | UPGRADES

34 | FALCON TRAINING 37 | FLIGHT CREWS 40 | TECHNICIANS

44 | FALCON CUSTOMER PORTAL

FIELD SERVICE OFFICES

DASSAULT SERVICE CENTERS

DASSAULT SATELLITE SERVICE STATIONS

AUTHORIZED SERVICE CENTERS

AUTHORIZED TRAINING PROVIDERS

SPARES DISTRIBUTION CENTERS

FALCON COMMAND CENTER

CITIES

IATA/AIRPORT

BFI/SEATTLE

TLC/MEXICO

LIT/LITTLE ROCK ATLANTA

UGN/CHICAGO

WHITE BEAR LAKE

LNK/LINCOLN

SUS/CHESTERFIELD

AZO/BATTLE CREEK

LAX/LOS ANGELES

MCC/SACRAMENTO

APA/DENVER

BOI/BOISE

DTW/DETROIT

YYZ/TORONTO

TEB/TETERBORO

SPI/SPRINGFIELD

AGS/AUGUSTA

PBI/WEST PALM BEACH

DFW/DALLAS

IAH/HOUSTON

SDF/LOUISVILLE

CMH/COLUMBUS

RNO/RENO

VNY/VAN NUYS

GEU/PHOENIX

SOD/SOROCABA

SDU/SAO PAULO

HPN/WHITE PLAINS

ILG/WILMINGTON

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A WORLD OF SUPPORT

As a Falcon customer, you can expect prompt, personal assistance and support from our global service network. Dassault has established a Field Service Office, Authorized Service Center, Authorized Training Provider, and Spares Distribution Center network around the globe to provide you with the highest level of expertise and dedicated local support. Our network of Authorized Service Centers and Spares Distribution Centers, in particular, is the broadest in the business jet industry.

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BOH/BOURNEMOUTH

BOD/BORDEAUX

VIE/VIENNA

NCE/NICE

GVA/GENEVA

CIA/ROME

JED/JEDDAH

BOM/MUMBAI

LOS/LAGOS

LBV/LIBREVILLE

DNR/DINARD

BURGESS HILL

LBG/LE BOURGET

SAINT-CLOUD

DXB/DUBAI

SDV/TEL AVIV

IST/ISTANBUL

HEL/HELSINKI NUE/NUREMBERG

HAJ/HANOVER

SGD/SONDERBORG

LTN/LONDON

VKO/MOSCOW

PEK/BEIJING

XSP/SINGAPORE

SHA/SHANGHAI

LIS/LISBON

MAD/MADRID

TRN/TORINO

EAP/BASEL

BWU/SYDNEY

HLA/LANSERIA

HKG/HONG KONG

EIN/EINDHOVEN

KUL/KUALA LUMPUR

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AS A FALCON CUSTOMER, YOU DESERVE THE MOST PROMPT AND PROFESSIONAL CUSTOMER SUPPORT AVAILABLE, TAILORED TO YOUR PRECISE NEEDS, WHEREVER AND WHENEVER YOU NEED IT.

Falcon Response, our worldwide AOG support service, guarantees the availability of state-of-the-art parts, tools and engineering resources to get a grounded Falcon back into operation as quickly as possible.

Dassault is the only business jet manufacturer to not only dedicate an aircraft for alternative lift in the event of an AOG, but it is also the only one to use a large cabin aircraft to offer this service over such a broad geographic footprint.

Falcon Response ®

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CONTACTS

FRANCE OFFICE

PHONE: +33 1 47 11 37 37E-MAIL: [email protected]

USA OFFICE

PHONE: +1 201 541 4747E-MAIL: [email protected]

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Falcon Command Center®

Located in Teterboro, New Jersey, Boise,

Idaho, USA and Saint-Cloud, France, the Falcon

Command Center tracks AOG events around

the clock. And its frontline team of technical

experts and Spares Representatives coordinate

with one of the world’s most comprehensive

service networks, spanning five continents

and over 100 Technical Representatives,

Customer Service Managers and Engineers

ready to provide in-depth troubleshooting

and on-site technical assistance.

Falcon Spares®

When AOG events occur, Falcon operators

have significant resources at hand.

Spare parts support is one such example.

We work continuously to ensure the most

critical parts and components are positioned

where they are most needed around the

world, ready for speedy delivery. With over

$870M+ in parts inventory in stock at

16 Regional Distribution Centers, our

customers have access to the highest level of

available spare parts in business aviation.

Falcon GoTeams®

GoTeams add flexibility and convenience

to Dassault’s global Service Center network.

Whether you need spare parts or tooling,

our GoTeam technicians bring them directly

to you. And whether they travel using Falcon

Airborne Support, a Mobile Repair Unit

(MRU) vehicle, or other means, GoTeams

arrive quickly and fully equipped with the

parts, tools and other specialized equipment

needed to minimize the impact of an AOG.

Falcon Airborne Support®

Falcon Airborne Support satisfies two aspects

of our service promise. It enables us to return

an AOG aircraft to service fast. And it ensures

that passengers have options if their trip is

interrupted. Two large-cabin, long-range

Falcon 900s are available at Teterboro Airport

and Paris-Le Bourget Airport, ready to speed

technical teams and necessary parts and tools

to the AOG’s location and, if required,

provide passengers with alternate lift in

Falcon comfort and style.

Falcon ResponseWHATEVER IT TAKES

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* Availability and eligibility conditions to be validated by Falcon Command Center

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Falcon Response App Informative, intuitive and ever-reliable,

our Falcon Response App offers all the tools

and resources you need in the event of an AOG.

App features include Authorized Service

Center and Field Service search capability

by proximity, as well as instant touch-call

capability to our hotlines, Command Center

and global network of field service personnel.

An all-important AOG form is available

to instantly send pertinent information

and photos to our AOG support team.

While AOGs can be unpredictable,

the Falcon Response App offers the

reliability of always-available data upon

download, regardless of the user’s online

status or cellular coverage.

Compatible iPhone®, iPad®

Compatible Android phones

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OUR MISSION IS TO ENSURE YOUR FALCON’S QUICK RETURN TO SERVICE USING OUR WORLDWIDE SPARES TEAM AND GLOBAL NETWORK OF DISTRIBUTION CENTERS.

Falcon Spares provides premier product support for Falcon operators and service centers by working in close collaboration with all the Customer Service teams and an extensive worldwide maintenance repair network.

Falcon Spares ®

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CONTACTS

FRANCE OFFICE


USA OFFICE

PHONE: +1 201 541 4809 I FAX: +1 201 931 0056E-MAIL: [email protected]

CHINA OFFICE

PHONE: + 86 10 5696 5209 (5200) I FAX: + 86 10 5696 5299E-MAIL: [email protected]

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The Falcon Spares commitment is to provide the entire Falcon fleet with genuine Dassault Falcon parts, quickly and efficiently. And we prove it with our worldwide industry-leading Spares Service Level of 98.5 % for all Falcon models.

To meet your expectations and needs, we have designed programs for your Falcon:

- 2-year Spares warranty / 30 months

on the shelf

- Free shipping on cores returned within 10 days

- Our guarantee that all parts will reach their

TBO requirement or a replacement will be

provided at a prorated price

- “Right Size Pricing” program which provides

fair and consistent prices

Falcon SparesCOMMITTED TO DELIVERING A RELIABLE PART, TO THE RIGHT PLACE, WITH THE RIGHT PRICE

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CONTACTS

FRANCE OFFICE


USA OFFICE

PHONE: +1 201 541 4809 I FAX: +1 201 931 0056E-MAIL: [email protected]

CHINA OFFICE

PHONE: + 86 10 5696 5209 (5200) I FAX: + 86 10 5696 5299E-MAIL: [email protected]

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We have customized our services to fit your way of ordering and consuming parts:

- 24/7 live support, 3 call centers:

New Jersey, USA; France and China

- AOG orders ready to ship within 2 hours

or less

- Over $870M+ inventory worldwide

in our 16 distribution centers strategically

located around the globe

- Falcon Spares Online – obtain quotes,

place orders, view inventory in multiple

locations, check invoices and core status

plus submit warranty claims

- Monthly Spares Special Programs offering

discounted pricing on high-demand parts

- More than 80,000 part numbers in inventory

- Partnership with DHL (France), UPS and

Fedex (US) for shipping and customs

solutions

We go beyond supporting your immediate

needs. We can also provide you with

a recommended list of parts and tools

customized for your maintenance level,

facilities, and budget to maintain your

Falcon. Ask us for the list!

For customers requiring tool rentals,

we also offer free tool rentals on weekends.

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MAINTAINING THE LONG-TERMVALUE OF YOUR FALCON

Designed to meet your needs now and in the future, Dassault offers a wide array of innovative products and services to help you maximize the safety, dispatchability, efficiency, comfort and performance of your aircraft. To that end, we are committed to providing the most advanced technologies available.

Falcon Products & Services

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CONTACTS

WORLWIDE

PHONE: 1-602-365-6425 I TOLL-FREE NUMBER: +1-833-227-3993 E-MAIL: [email protected]

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First-of-its-kind connectivityConnectivity has become a key driver for business

success. In order to provide you with a fully

capable, seamless experience, Dassault Aviation

has chosen Honeywell GoDirect services to power

FalconConnect.

FalconConnect is a unique all-in-one solution

which provides enhanced connectivity services

for all Falcons. It is available as an option on new

aircraft and as a retrofit for in-service Falcons.

Dassault stands committed to providing you with

a simple, flexible solution that will meet your

needs present and future.

FalconConnect was designed to offer the best

Falcon Customer Experience by resolving specific

issues raised in the fast growing connectivity

market, with its increasing system complexity.

This first-of-its-kind innovation simplifies and

transforms the way new connectivity technologies

are implemented in successive generations.

No hidden fees. No surprises. Competitively priced, all-in-one-packages

deliver cabin high-speed internet (video

conferencing, email and voice over IP) and

cockpit safety services, with value-added

services folded into one plan, with one bill.

These packages are designed to fit all users and

Falcon fleet needs. You can even access real-

time information about your system and data

consumption through mobile apps or a portal,

in-flight and on the ground. It’s that easy.

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CONTACTS

WORLWIDE

PHONE: 1-602-365-6425 I TOLL-FREE NUMBER: +1-833-227-3993 E-MAIL: [email protected]

Flexible and under controlOnly FalconConnect provides such value-added

services as the ability to monitor and control

data flow and costs. With enabled, optimized,

data filtering services; connectivity advisories;

and per-device/per-tail billing through

vouchers or credit card, Falcon operators will be

able to fly with true peace-of-mind.

Industry-leading connectivityFalconConnect is a comprehensive suite of

services with state-of-the-art connectivity

and functionalities over multiple networks.

Available networks for your cabin and cockpit

include 3G/4G on ground, Wi-Fi, Inmarsat

L-Band, Datalink, Iridium Classic and Next,

Viasat KU and Ka or Jet Connex KA-Band, with

future technology readiness. And depending

on your needs, routers and antennas are

available as upgrades to your Falcon. All this

simply means reliable connectivity 24/7,

worldwide, and a better flying experience for

passengers and crews.

Global support FalconConnect also includes fully integrated

support combining Dassault and Honeywell’s

vast expertise and resources. You can be

confident in having a single point of contact

for commercial, services and system technical

support. And in their availability 24/7, to each

and every FalconConnect customer.

CONTACTS TO ORDER

FRANCE OFFICE > Maryse Percie du Sert

PHONE: +33 1 47 11 62 72E-MAIL: documentation-sales&[email protected]

CONTACT FOR OPERATIONAL INFORMATION

E -MAIL: [email protected]

USA OFFICE > John Dahl

PHONE: +1 201 541 4684E-MAIL: documentation-sales&support @falconjet.com

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Flight DocumentationSAVE TIME WITH DIRECT ACCESS TO YOUR FLIGHT DOCUMENTATIONFor all Falcon models

Compatible iPad®

We strive to ensure every single element of owning, flying, enjoying and maintaining your jet is taken care of. For this reason, we designed Operating Manual and Crew Operational Documentation to provide you with:

- All recommended Dassault Aviation

operational methods for normal, abnormal

and emergency situations

- Briefings and task sharing

- Call outs

- Crew management

Electronic Check List, Status Consequence,

Consequence Database and Fault Code are also

available. Web access and/or USB flash drives can

be provided, depending on the publication item.

Falcon Flight Doc for iPad®

The Falcon Flight Doc App offers easy access to

aircraft flight documentation, whether online

or off. Free of charge for all operators with

a subscription to Flight Doc Online, the App

permits flight crew to download related FSAs

and FSNs in a personalized portfolio.

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CONTACTS TO ORDER







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Falcon Sphere II®

THE ULTIMATE INTEGRATED ELECTRONIC FLIGHT BAG (EFB) SOLUTIONS FOR PILOTS & FLIGHT OPSFor all Falcon EASy models

Falcon Sphere II comes with a vast array

of apps that can be easily downloaded and

updated from the Falcon Sphere II store,

such as:

- A suite of eDoc Apps:

- Falcon Manuals that lets you access,

update and browse Falcon flight

documentation customized to your aircraft

- Falcon Library, which provides access to

Falcon master documentation and FSAs/FSNs

- Ops Doc, which allows operators to share

company documents with their fleet

Falcon Sphere II is the Dassault all-in-one suite that encompasses a great variety of features and technologies customized for each Falcon, allowing pilots, flights ops, administrators and crew to prepare and manage business jet missions.

This solution yields a substantial time and cost

savings and a considerable improvement in

operating safety and efficiency while providing

an innovative and unique user experience.

- Flight Folders to keep information specific

to your flights readily accessible and share it

with your flight ops department

- eDispatch, a software application that

assists in dispatch decision making

- A Weather App that provides worldwide,

continuously updated graphical data

on thunderstorms, icing, volcanic ash

and many other weather phenomena

- Flite Deck Pro, a Jeppesen app that

provides en-route and terminal charts,

airway manuals and other flight information

in user-friendly touch screen mode

- New features in existing Performance

Computation Apps:

- Electronic Performance Manual

- Electronic Weight & Balance

- Falcon Perf

This innovative solution offers ample

potential to grow and host new or improved

applications likely to come along tomorrow.

“Falcon Sphere II offers a fully customized integrated EFB solution that enables flight crews to minimize workload and gain access to data that can be synched automatically, optimizing paperless cockpit operations.”

Frederic Leboeuf, Vice President, Falcon Operational Support

CONTACTS TO ORDER

EUROPE

PHONE: +49 6102 5070E-MAIL: [email protected]



NORTH & SOUTH AMERICA

PHONE: +1 866 498 0213 I +1 303 328 4030E-MAIL: [email protected]

MIDDLE EAST, AFRICA & ASIA


AUSTRALIA

PHONE: +1800 149 658 I +61 07 3105 9480E-MAIL: [email protected]

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Falcon PerfOPTIMIZING TAKE-OFF AND LANDING PERFORMANCEFor all Falcon EASy models

Falcon Perf performance tool calculates take-off and landing performance in compliance with Dassault’s Aircraft Flight Manual (AFM) and your operational regulations.

Whatever the runway condition, it provides operators with:

- Take-off and landing cards

- Take-off and landing parametric cards

- Maximum Take-Off Weight, Take-Off Safety

Altitude and Maximum Landing Weight

calculations, taking into account runways

characteristics (TORA, LDA, etc.), departure

or missed approach climb gradients

and obstacles along a contingency procedure

defined by Jeppesen’s OpsData

- Minimum Turn Around Time

- Maximum aircraft weight versus

pavement characteristics

- Landing calculation update according

to aircraft status

- In-flight landing assessment

- Multiple runways analysis

Falcon Perf guarantees a worldwide

solution and includes the Dassault Aircraft

Performance Database along with monthly

updated Airport Data from Jeppesen (over

3,250 airports available).

Dassault has designed for you a solution

fully compliant with Certification & Dassault

Design Office requirements, allowing flight

crews and Operational Support teams to save

time, with or without Internet connection.

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“Since drawing lines through the Aircraft Flight Manual takes a lot of time, Falcon Perf really is a major improvement in our workflow when it comes to performance calculations. I’ve done several flight-planning examples with the help of the charts from the AFM, drew countless lines, and every time the results from Falcon Perf were right on the spot.”

Tim Schwantes, Falcon 2000LXS Pilot, Bertelsmann Aviation GmbH

CONTACTS TO ORDER







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Electronic Weight & Balance (EWB)FAST, ACCURATE WEIGHT & BALANCE CALCULATIONFor all Falcon EASy models (except Falcon 2000DX)

Electronic Weight & Balance application conducts pre-flight W&B calculations and provides load sheets customized to your company settings taking into account:

- Basic aircraft and customized cabins

- Information regarding several regulations

as EASA AIR OPS, FAR91, FAR135

or custom settings

- Crew and operational items

- Payload (PAX and cargo)

- Fuel settings

- E-signature according to EASA AMC 20-25

In addition to making computations, eWB

lets you retrieve charts and graphs for

determining aircraft weight and Center of

Gravity (CG) position. With all violations

displayed visually, adjusting loads to keep

CG within limits is simple. Potential PAX

displacement limitations are highlighted.

You can share the manifest with your

dispatch office and also easily perform Last

Minute Changes and compute the data for

the return flight set according in accordance

to previous flight.

Dassault has designed for you a solution fully

compliant with Certification & Dassault Design

Office requirements, allowing flight crews and

Operational Support teams to save time, with or

without Internet connection. Results for W&B

reports are calculated instantaneously and take

into account specific maintenance operations

(removal/installation).

“The installation went smoothly and I managed to do our first W&B with it as per our cabin floor plan. I’m sincerely amazed by the quality of the eWB application. You have done a great job!”

Eric Bataille, Falcon 8X Pilot

CONTACTS TO ORDER






PHONE: +1 201 541 4684E-MAIL: documentation-sales&[email protected]

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Electronic Performance Manual (ePM)IN-FLIGHT STRATEGY MANAGEMENTFor Falcon 2000S / LX / LXS, 7X, 8XUpcoming availability for Falcon 900LX

Dassault’s Electronic Performance Manual application optimizes flight planning preparation tasks and computes en-route performance data in compliance with Dassault Performance Manuals and operational regulations.

This cruise performance calculation module

enables flight crews to assess in-flight

strategy data versus flight conditions to

optimize flight preparation.

Electronic Performance Manual helps you select optimized parameters for:

- “En route performance” data and functions

for Flight Planning — upstream use as

Flight Planning, fuel/oxygen reserves

computations, etc.

- Flight Management — real time use for:

- Normal operations (altitude management,

Flight Planning, fuel/oxygen reserves

computations, etc.)

- Abnormal operations (one or two engines

inop, RAT extended, L/G down, etc.)

Dassault has designed for you a solution

fully compliant with Certification & Dassault

Design Office requirements, thereby saving

on fuel costs and allowing flight crews to save

time, with or without Internet connection.

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AVIATION SAFETYOFFICER

FALCONQUICK ACCESS

RECORDERPILOT / MRO

STORES THE FLIGHT DATADOWNLOADS AND SENDS

THE DATA

USES THE RECORDS TO SUPPORT

HIS/HER INITIATIVESANALYZES THE DATA

FDM SERVICE PROVIDER

CONTACT

E-MAIL: [email protected]

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Flight Data Monitoring (FDM)ENHANCING THE SAFETY OF FLIGHT OPERATIONSFor Falcon models equipped with a Quick Access Recorder (QAR).

Flight Data Monitoring is a service for pro-actively analyzing flight data in order to enhance the safety and efficiency of Falcon operators’ flight operations. It also can be referred to for investigating the cause of a maintenance action.

QAR stores and enables easy access to the same

raw flight data the Flight Data Recorder records.

In close coordination with your safety officer,

the FDM service provider will analyze the data

and detect jeopardizing events like deviations from

the standards or undesired situations.

FDM analysis is part of the Safety Management

System. It gives a comprehensive picture of your

operations and can support various initiatives,

among which are:

- Debriefing pilots based on real data

- Spotting the need for additional pilot training

- Detecting trends (time period, severity)

- Comparing your pilot’s records with anonymously

shared data from other operators

Standard in major commercial airlines,

FDM has demonstrated a dramatic reduction

of flights exceeding operating parameters,

resulting in improved safety levels and records.

How FDM service works: - 100% secured data transfer

- Full, fast & easy automatic decoding and

analyzing process

- Web-based interface to access all your records

and services

- Debriefing reports (alerts, statistics,

trends)

- Powerful debrief tools like 3D animation

and graphical analysis available on request

- Data, reports and studies are the operator’s

propriety and remain confidential

CONTACTS

FRANCE OFFICE > Jean-Francois André

PHONE: +33 1 47 11 82 94 I MOBILE: +33 6 73 87 55 41E-MAIL: [email protected]

FRANCE OFFICE > Pascal Cornu

PHONE: +33 1 47 11 89 28 I MOBILE: +33 6 08 16 11 59E-MAIL: [email protected]

USA OFFICE > Derek Taylor

PHONE: +1 501 210 0196 I MOBILE: +1 201 289 9208E-MAIL: [email protected]

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Falcon Care®

GUARANTEED MAINTENANCE COST PROGRAMFor newly delivered and in-service Falconsat first C inspection

Falcon Care is the guaranteed maintenance cost management program for Falcon owners and operators.

Whether you are a first-time Falcon buyer with no formal flight department or a large company with a full staff, Falcon Care has a plan that fits your needs and budget.

Originally created for new aircraft,

Falcon Care is now available for in-service

aircraft at first C inspection.

Based on a “Pay As You Fly” philosophy, Falcon Care helps you to:

- Keep your budget on track

- Reduce your administrative and

procurement workload

- Enhance the resale value of your aircraft

(published in Aircraft BlueBook®)

All Dassault resources are at your disposal:

- Access to the Dassault Authorized Service

Center network

- Genuine Dassault Falcon parts

- All scheduled and unscheduled labor

With more than 400 contracts since program

inception, Falcon Care has become the

solution for operators who wish to stabilize

their maintenance budgets and have

consistent, predictable costs.

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Falcon Care Agreement

FALCON CUSTOMER

DASSAULT AUTHORIZEDSERVICE CENTER

Payment

Invoice

AUTHORIZED SERVICE CENTER

AIRCRAFT TO DASSAULT AUTHORIZED SERVICE CENTERFor maintenance needs

CUSTOMER AIRCRAFTUnder FalconCare Program

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Falcon Care program covers labor, parts and consumables for:

- All scheduled maintenance and inspections

- Unscheduled maintenance

- Airworthiness directives

- Mandatory Service Bulletins and Service

Bulletins which address deficiencies related

to dispatch and/or reliability

- Tires, brakes, landing gear, avionics,

starter generators, etc.

- All airframe, avionics and cabin systems

Additional Services: - On-site AOG service

- Subscription to Dassault flight,

maintenance and service documentation

- Yearly subscription to CAMP Aircraft

Maintenance Tracking System

- Uploads of aircraft system software updates

CONTACTS TO ORDER



CONTACTS FOR OPERATIONAL INFORMATION




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Falcon BroadcastTHE EVOLUTION OF TROUBLESHOOTINGFor all Falcon EASy models

We know you count on your Falcon to be “mission ready” anytime, anywhere.

Falcon Broadcast gets you there by providing a link between your in-flight aircraft and ground maintenance crews, thus enhancing your ability to identify and address maintenance issues and virtually maintain the aircraft while still in flight.

Falcon Broadcast offers expedient solutions:

- Anticipate potential AOG situations

- Receive real time notification of aircraft issues

- Prepare troubleshooting

- Organize parts ordering and delivery

- Manage aircraft status

- Remote access to aircraft maintenance data

- Anticipate unscheduled maintenance

operations

- Link to maintenance documentation and

service documentation

“Live” notifications results in an immediate

call-to-action. Identifying maintenance

tasks early allows your team to monitor a

flight from the ground and immediately take

the necessary steps to minimize an aircraft’s

downtime or even avoid an AOG.

To assure security, the system does not

transmit localization of the aircraft.

In addition, transmitted data are not

used by Dassault without prior customer

authorization.

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Maintenance DocumentationSAVING TIME WITH DIRECT ACCESS TO YOUR MAINTENANCE MANUALSFor all Falcon models

Compatible iPad®

Falcon Interactive Electronic Library by Dassault (FIELD) ensures that you have the latest electronic documentation technology wherever and whenever you need it, and includes:

- Complete set of maintenance documentation

- Scheduled Maintenance

- Aircraft Maintenance Manual

- Fault Isolation Manual

- Illustrated Parts Catalog

- Structural Repair Manual (Part 1)

- Illustrated Tools and Equipment Manual

- Consumable Products Manual

- Wiring Diagram Manual

- Simultaneous access to multiple collections

- Efficient search function and

hyperlink navigation

Depending on the publication item, web access

and USB flash drives can be provided.

Loadable Diagnostic Information (LDI)is available on web access upon subscription

to Access Software.

Falcon Maintenance Doc for iPad® Free of charge for all Falcon customers

with a valid FIELD 5 subscription,

the Falcon Maintenance Doc App permits

you to consult, update and manage your set

of maintenance documentation directly on

to your iPad®.

STANDARD CHAPTER 5-10INSPECTION PROGRAM

WITH OPTIMIZED CONTINUOUS INSPECTION PROGRAM (OCIP)

Maintenance Schedulewith OCIP

Maintenance Schedule without OCIP

CONTACTS

USA OFFICE > Oswaldo J. Santa Cruz


USA OFFICE > Greg Madigan


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Optimized Continuous Inspection Program (OCIP) MAXIMIZING AIRCRAFT AVAILABILITYFor all Falcon models except Falcon 10

The Optimized Continuous Inspection Program improves on standard inspection schedules by allowing you to maximize aircraft availability, while adjusting workloads to suit your schedule (within calendar/hourly block intervals).

Maintenance programs for business jets are

based on inspections due on calendar dates

and at flying hour intervals. Each inspection

requires certain man-hours to complete,

and these hours vary widely from inspection

to inspection, often conflicting with the use

of the aircraft.

OCIP divides these requirements into

regularly scheduled blocks that can be

planned in advance, and performed around

your flying schedule. This program is

specifically designed for each aircraft,

depending on its operating environment,

installed equipment, modification level and

Service Bulletin status.

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> Brian Gunther


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With a higher than 90% subscription renewal rate, CATS is recognized as an efficient and troubleshooting tool:

- Quick, user-friendly software diagnostics

based on actual operator experiences

- Integrates case-based and probability-

of-failure rates to develop a list of

suspected components and solutions

- Incorporates actual occurrences into the

database providing subscribers with the

confidence of knowing that real solutions

corrected the issue

Computer Assisted Troubleshooting System is an easy-to-use web-based software application that enables Falcon operators to quickly diagnose and correct a malfunction on the aircraft.

In multiple solution cases, CATS also provides

the most probable to least probable scenarios,

for your most effective troubleshooting solution.

Computer Assisted Troubleshooting System (CATS)INSTANT ANALYSIS FOR RAPID RESPONSEFor all Falcon models

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CONTACTS

FRANCE OFFICE

COMMAND CENTER: +33 1 47 11 37 37E-MAIL: [email protected]

USA OFFICE

COMMAND CENTER: +1 201 541 4747E-MAIL: [email protected]

Structural RepairDASSAULT STRUCTURAL REPAIR EXPERTISE AT YOUR SERVICE 24/7For all Falcon models

When you encounter structural damage following an incident such as a bird strike, lightning strike or an on-ramp accident, our dedicated experts will find the right solution to return your aircraft to service by providing Dassault approved technical dispositions, repair drawings or if needed temporary repair solutions.

During programmed maintenance, any structural damage will be addressed in the form of:

- Stress analysis for technical disposition

- Approved repair drawings

- On-site expertise

Working with an Original Equipment

Manufacturer (OEM) for their structural repair

needs is an evident benefit for operators.

But first and foremost is the comfort

in knowing that the stress analysis and repair

drawings are performed by the same Dassault

engineers who designed Falcons.

Unlike what might be offered by a Designated

Engineering Rep (DER), the technical

dispositions and Dassault-designed repair

drawings provided by our Structural experts

are valid for the lifetime of the aircraft.

Numerous repair solutions are also available

through the Structural Repair Manual (SRM).

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DFS LE BOURGET / MERIGNAC, FRANCE


DAS LITTLE ROCK, ARKANSAS, USA

PHONE: + 501 210 0129 T. FREE: +1 800 643 9511E-MAIL: [email protected]

DAS RENO, NEVADA, USA

PHONE: +1 775 353 1160 T. FREE: +1 866 543 3001E-MAIL: [email protected]

DAS WILMINGTON, DELAWARE, USA

PHONE: +1 302 322 7000 T. FREE: +1 800 441 9390E-MAIL: [email protected]

DAS SOROCABA, BRAZIL


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Company-Owned Service CentersFALCON EXPERTISE ON THE HANGAR FLOORFor all Falcon models

Wherever your travels take you, Dassault-Owned Service Centers are your Falcon’s home away from home.Dassault-Owned Service Centers are located

in Paris-Le Bourget, Bordeaux-Mérignac, France;

Little Rock, Arkansas; Wilmington, Delaware;

Reno, Nevada, USA; and Sorocaba, Brazil.

Dassault Aircraft Services and Dassault Falcon Service compose our Company-Owned Service Center network with strategic locations, offering services for your aircraft’s maintenance, modification, interior, paint, engines, and upgrade options to keep your Falcon airborne.

For even greater support, Company-Owned

Satellite Service Stations operate in Luton,

England; Nice, France; Rome, Italy; Moscow,

Russia; Libreville, Gabon; West Palm Beach,

Florida; Van Nuys, California; Teterboro,

New Jersey; Dallas, Texas; and at the Spirit of

St. Louis Airport, Missouri.

Dassault has also established GoTeams to

get you flying again when you have an AOG.

GoTeams are highly trained, travel-ready

technical experts, armed with the tools and

parts they need and the attitude you want

when the clock is ticking.

LEARN MORE BY VISITING OUR WEBSITE AT https://das.falconjet.comwww.dassaultfalconservice.com

EASY II PFD WITH SYNTHETIC VISION SYSTEM ILLUSTRATION OF DUAL JEPPESEN CHARTS ILLUSTRATION OF THE XM® WEATHER IN THE INAV

CONTACT TO ORDER

YOUR DASSAULT AUTHORIZED SERVICE CENTER


YOUR CUSTOMER SERVICE MANAGER (CSM) OR FIELD TECHNICAL REPRESENTATIVE (FTR)

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The development of EASy II avionics introduces a new wave of features to make your Falcon more efficient and the EASy cockpit even more intuitive in terms of:

Safety & Situational Awareness - Improved PFD

- Smartview™ Synthetic Vision System*

- SmartRunway™ Runway Awareness and

Advisory System

- Advanced TOGA Mode

- Second Electronic Check List

- Auto Descent Mode*

- Dual Jeppesen Charts*

- XM® Weather in the INAV*

Navigation Capabilities - Satellite Based Augmentation System GPS

- Baro VNAV Temperature Compensation

- LPV Approaches*

- Circling Approaches in the navigation database

Surveillance Capabilities - ADS-B Out*

- ADS-C (included in FANS 1/A+)

Communication Capabilities - ATN-B1 DataLink

(Protected Mode CPDLC)*

- FANS 1/A+ DataLink (CPDLC & ADS-C)*

*optional

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EASy IIMAKE THE MOST OUT OF YOUR EASy FLIGHT DECKFor all Falcon EASy models

CONTACT

> Olivier Langeard

PHONE: +1 302 322-7325 E-MAIL: [email protected]

In-Service Falcon UpgradesMAINTAINING YOUR EDGE, PROTECTING YOUR INVESTMENTFor in-service Falcon models

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Falcon Customer Service has dedicated resources to bring state-of-the-art options and solutions to market for the Classic fleet.

By purchasing Supplemental Type Certificates

(STC) data packages and other in-service aircraft

upgrades from Dassault, you can ensure compliance

with mandates and enhance safety, efficiency,

and performance, often increasing aircraft value.

Falcon’s STC team collects feedback from

the fleet in order to better meet your needs.

Dassault has recently developed:

- TCAS upgrades to Change 7.1

- ADS-B Out

- FANS 1/A+

- LCD Cockpit Displays

- LED Lighting

- SATCOM upgrades

The STC team at Dassault is continually

developing programs aimed at elevating

your asset’s value while maximizing

its efficiency and performance.

Nearly 1,300 Falcon aircraft in service

today operate with Classic configurations

and avionics. In fact, a Falcon jet from

1965 is still flying and operational today,

demonstrating Dassault’s commitment

to support all Falcons.

CONTACT

> Olivier Langeard


Falcon Pro Line 21GET THE MOST OUT OF YOUR PRO LINE FLIGHT DECKFor Falcon 50EX, 2000, 2000EX

The Falcon Pro Line 21 is an avionics solution that provides new capabilities in LCD displays, sensor and flight management technology to help operators meet constantly changing operational, regulatory and performance requirements.

This upgrade offers a mix of hardware and

software solutions, including navigation

capabilities like LPV and improved

situational awareness features like SVS,

electronic charts/maps and XM weather

overlay, which will allow operators to access

a larger number of airports with increased

levels of safety and efficiency.

The upgrade will ensure turnkey compliance

with FANS 1/A+, ADS-B Out, WAAS/SBAS

and other new Air Traffic Management

(ATM) requirements while providing a clear

roadmap for future mandates and enhancing

aircraft value and lifespan.

Key features include: - Compliance with ATM mandates

- Improved operational safety

and situational awareness

- Optimized navigation capabilities

- Enhanced surveillance capabilities

- Superior communication capabilities

- Performance enhancements based

on operator feedback

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CONTACT

> Olivier Langeard


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Falcon Elite II and Falcon Select II apply new features with the most advanced technologies and represent a major advancement for Falcon operators.

Developed in partnership with Honeywell,

these upgrades implement several new

avionics features, capabilities to help Falcon

900A/B and Falcon 900EX/C fleet operators

optimize the use of their aircraft.

It allows replacement of existing Cathode Ray

Tube Flight displays with more powerful and

reliable LCD displays designed to support

electronic moving maps, electronic charts,

XM weather maps and other advanced new

cockpit enhancements.

The upgrade includes functionalities

that will allow operators to comply with

Air Traffic Management (ATM) mandates

that will reduce crew workload or enable the

use of beneficial new approach procedures.

Key features include: - Compliance with ATM mandates

- Improved operational safety and

situational awareness

- Optimized navigation capabilities

- Enhanced surveillance capabilities

- Superior communication capabilities

- Performance enhancements based on

operator feedback

Falcon Elite II Falcon Select IIGET THE MOST OUT OF YOUR PRIMUS 2000 FLIGHT DECKFor Falcon 900EX and Falcon 900C

GET THE MOST OUT OF YOUR HONEYWELL NZ-2000/SPZ-8000 FLIGHT DECKFor Falcon 900A and Falcon 900B

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DASSAULT BELIEVES THAT EACHCUSTOMER’S NEEDS AND INTERESTS ARE UNIQUE.

Our training solutions are designed and taught by highly experienced cross-functional teams of experts that apply global best practices and knowledge sharing to ensure we deliver the highest quality skills training, all in accordance with aviation authority standards worldwide.

We work with you to help you achieve your primary goal – to ensure safety, efficiency and service excellence for your customers.

Falcon Training

• Maintenance initial type training (including B1, B2 and level C)• Engine run and taxi training• Maintenance familiarization training, etc.

YOUR KEYS TO OPERATIONAL EXCELLENCE

CONTACT FOR OPERATIONAL SUPPORT


CONTACT FOR OTHER CREW TRAINING


CONTACT FOR MAINTENANCE TRAINING


CONTACT FOR FLIGHT CREW TRAINING


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Dassault relies on a network of contractual partners that are able to deliver Falcon owners and operators the training they need, as close as possible to where they need it.Our Dassault Authorized Training Providers,

train pilot crews, maintenance staff and flight

attendants to work with their Falcon in strict

accordance to OEM standards and

recommendations.

Aircare FACTS provides customers with

aircraft cabin familiarization training where

they need it upon delivery of their new Falcon.

Additionally, Dassault has elected to create

its own training organization to adequately

complement its approved training providers’

offerings with training on the actual aircraft

for pilot and maintenance staff.

The Dassault Training Academy® is the unique OEM training facility capable of delivering:

- EASA-approved maintenance staff

practical training

- EASA-approved pilot aircraft base

training (take-off and landing on actual

aircraft required to add any Falcon

type rating on an EASA’s pilot license)

- EASA-approved Falcon type rating

instructor or examiner ratings

- Structural repair training on structural

damages and repair solutions (Mapping &

Corrosion and Composite Repair).

Falcon Training

DASSAULT AUTHORIZED TRAINING PROVIDER NETWORK

DASSAULT AUTHORIZED TRAINING PROVIDER NETWORK

• Pilot initial type rating• Pilot recurrent training• Familiarization to the variant

• Operational capabilities specific pilot qualifications (e.g. LCY operations, LVO-CAT 2 with or without HUD), etc.

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BEST TRAINING FROM THE BEST TRAINING PROVIDERSFor all Falcon models

CONTACT


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Falcon Pilot Ground and Simulator Training

Dassault maintains a strong relationship

between its personnel – flight ops, flight test

engineers and pilots (flight test and operational)

– and the instructors at Dassault Authorized

Training Providers to guarantee that training

devices precisely depict our Falcon aircraft for

efficient training program delivery.

Initial type rating training programs necessary to fly a Falcon are delivered through the network of the Dassault Authorized Training Providers, FlightSafety International and CAE both offerings courses at locations all around the world by various aeronautical authorities.

Continuous monitoring of Falcon customer

satisfaction during their training and diverse

and multiple contacts between the training

providers and Dassault contribute to enhance

Falcon customers training needs and

experiences.

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CONTACT FOR OPERATIONAL SUPPORT


CONTACT FOR FLIGHT CREW TRAINING


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Specific Training Services

In addition to the specific operational technical assistance dealing with the wide range of operational areas (such as aircraft systems use, flight crew operating procedures, performance calculations and operational approval), Dassault provides a wide range of training services to include:

- Entry-into-service flight crew briefings

and in-flight assistance

- EASA-approved pilot aircraft base

training (take-off and landing on actual

aircraft required to add any Falcon type

rating on an EASA’s pilot license)

- Line training or line flying

under supervision

- EASA-approved Falcon type rating

instructor or examiner ratings

More than 20 Falcon pilots, instructors

and examiners are at your service, with the

experience to perform the training you need

wherever you may be.

CUSTOMIZED TRAINING FOR EVERY NEED

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Cabin FamiliarizationWELCOME ABOARDFor Falcon 900LX, 2000S / LXS, 7X, 8X

Because every Falcon is unique, Dassault provides new owners with customized, hands-on Cabin Familiarization training aboard their newly delivered aircraft.

Training is generally provided upon delivery

of the aircraft, and can take place either at the

operator’s base or another preferred location.

It lasts no more than a day and covers everything

owners, pilots, mechanics and flight attendants

need to know about their new Falcon.

The training includes a a comprehensive

review of cabin equipment such as

SATCOM, In-Flight Entertainment, Cabin

Management System, galley equipment, and

cabin amenities.

It also includes a review of aircraft technical

documents and cabin configuration specifics,

an overview of Falcon specifications and

performance data, and a comprehensive

aircraft exterior familiarization tour.

CAE – EASA.147.0008 FlightSafety International – EASA.147.0001

Maintenance training organization approved EASA Part 147

B1/B2 program includes 4 weeks of training for Falcon 900EX EASy / 2000EX EASy /5 weeks of training for Falcon 7X / 8X* Other Falcon type rating are available - Contact our CAE / FSI training provider.

* only at FlightSafety International

Dassault Training AcademyEASA.147.0044

Maintenance training organization approved EASA Part 147. Training accomplished on pre-owned and green aircraft (demonstrations using equipment, components).

2 weeks of training for all Falcons except Falcon 10, Falcon 20 and Falcon 200.

Conducted under the control of a maintenance organization appropriately approved for the maintenance of the particular aircraft type and assessed by designated assessors appropriately qualified.

If OJT is mandatory for the first type rating in the category of aircraft, it is not required for the technician’s second or subsequent EASA Part 66 type approval.

HOW TO GET FALCON-TYPE RATING QUALIFICATION IN ACCORDANCE WITH EASA PART 66 APPENDIX III

THEORETICAL TRAININGDassault Authorized Training Provider

PART 147

ON THE JOB TRAINING (OJT)Falcon MRO

PART 145

PRACTICAL TRAININGDassault Aviation

PART 147

EASA FALCON TYPE RATING QUALIFICATION (B1/B2)Completed within the 3 years preceding the application for a type rating endorsement

CONTACT


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Falcon Practical Training

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Located in Bordeaux-Mérignac and Paris-

Le Bourget in France, the Dassault Training

Academy offers accredited two-week,

model-specific courses for B1 and B2 technicians

on Dassault-approved aircraft.

The Dassault Training Academy is now

approved by National Aviation Authorities,

to deliver practical training instructions under

DGCA, GCAA, CAAC and CASA regulations.

In 2013, Dassault Aviation received regulatory approval from EASA to operate as a Part 147 Training Center, the first Practical Training authorization to be granted to a business jet manufacturer.The approval allows Dassault Aviation to comply

with new European regulations that require

technicians to be offered practical maintenance

instruction in addition to theoretical training,

and permits them the ability to obtain

an EASA certificate for their Part 66 license.

Under instructor supervision, each trainee performs real maintenance tasks, in dedicated installations:

- Engine run up area

- MAU Bench installation

- Practical Training area and meeting rooms

- FIELD 5 supplied during the training

A Factory Tour is planned at the issue

of the training.

Introduced on Falcon 900LX, Falcon

2000S/LXS, Falcon 7X and Falcon 8X,

Falcon Immersive Practical Training utilizes

high-end virtual reality technologies in

addition to the Practical Training conducted

on an actual aircraft. This new technology

offers unprecedented access and perspective

to a wide variety of maintenance operations.

In addition, instructors can add transparency

to parts or panels, highlight key systems

or equipment including part numbers and

perform “show and tell” assessments.

Practical TrainingQUALITY TRAINING FOR QUALITY MAINTENANCEFor all Falcon aircraft except Falcon 10, Falcon 20 and Falcon 200

CONTACT


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When your Falcon requires structural repair, you want to know it’s in the very best of hands. That’s why Dassault Training Academy is now offering state-of-the-art training in structural repair.

Our commitment is to give you peace

of mind knowing that Dassault Falcon Service

Centers and customers are equipped with

the knowledge and experience to address

your needs. And have your Falcon in the air

as quickly as possible.

Working in partnership with AEROCAMPUS

Aquitaine in Latresne near Bordeaux,

France, Dassault Training Academy has

developed a one-week program consisting

of several training modules that will enable

the maintenance crew to examine the Falcon

aircraft for structural as well as corrosion and

composite damage and efficiently deliver

repair solutions in-line with the Structural

Repair Manual (SRM) or Dassault-designed

repair schemes.

Instruction includes: - Detailed inspection of the Falcon aircraft

- Overview of stress analysis

- Damage assessment along with repair

- Drawing expertise

- Ability to map the damage as part of the

repair process

Each Training Module consists of theoretical,

as well as practical instruction on

AEROCAMPUS site (Latresne / Bordeaux).

Module Mapping & Corrosion - Theoretical part: various types of damage description, analysis of the damage report, overview of various NDT tests, etc.

- Practical part: assessmnent and mapping of damage and preparing a damage report, application and renewal of anti-corrosion protection products, etc.

Module Composite Repair - Theoretical part: types, properties and protection of composite, manufacturing process, etc.

- Practical part: composite repair, injection and stirrup, doubler, in step, demolding and check of repair, etc.

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Structural Repair Training FOR REPAIRS DONE FAST. AND DONE RIGHT.For all Falcon models

CONTACT

> Tim Kinsella


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Non-Destructive Testing Training

Dassault offers three Non-Destructive Testing (NDT) training courses for technicians performing Falcon-specific NDT procedures:

- Eddy Current and Penetrant Refresher

- Ultrasonic and Magnetic Particle Refresher

- NDT of composites

The courses feature a combination of

classroom and hands-on laboratory

exercises, and are intended primarily

for those who are currently Level II or Ill

certified NDT personnel. An abbreviated,

familiarization version of these classes is

also available, and recommended, for A&P

mechanics, engineers, and management.

Anyone performing Falcon-specific NDT

procedures must attend these courses every

three years.

INVESTIGATING EQUIPMENT INTEGRITYFor all Falcon models

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EVERY DAY, THOUSANDS OF OPERATORS LOG IN TO THE DASSAULT CUSTOMER PORTAL TO GET THE INFORMATION THEY NEED TO KEEP THEIR FALCONS FLYING.

From accessing the latest service documentation to ordering parts and finding a nearby Dassault Authorized Service Center, the Customer Portal is your single source for all things Falcon. Portal features include a modern interface, intuitive navigation, customization options and secure log-in via your PC, laptop and mobile device.

Falcon Customer Portal

QUICK ACCESS TO YOUR FAVORITE PAGES AND WIDGETS

FIND THE ANSWERS TO YOUR MOST FREQUENTLY ASKED QUESTIONS WATCH TUTORIALS AND QUICK TIP VIDEOS

PORTAL ACCESS IS AVAILABLE BY VISITING

https://customer.dassaultfalcon.com

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Falcon Customer Portal YOUR DIRECT CONNECTION TO BEST-IN-INDUSTRY SERVICE

information becomes available, including

alerts associated with Service Bulletins, FSAs,

FSNs, Spares Special Programs, and more.

Available on your laptop or tablet, the Portal

provides immediate access to e-Service

Reports, Remote Order Entry, documentation

discrepancies, service requests and many

more valuable services and functionalities,

all in a secure environment.

Recognized as one of the best resources for operators in the business aviation industry, the Falcon Customer Portal is the go-to resource for maintaining and optimizing Falcon aircraft.It provides instant access to all maintenance

and operations documentation, as well as

the latest Falcon News and Service Advisories

for all Falcon models. Customers can also

sign up to receive e-mail alerts when new

Customer Portal Features: - Comprehensive Service Documentation

library (Communiqués, Service Bulletins,

FSAs, FSNs) displayed by ATA chapter and

document number

- Easy-to-use Fault History Database decoder

- Feedback section providing multiple contact

options based on your specific needs:

- Monthly Operating Report

- Aircraft Event Report

- Service Product Info Request

- Service Request

- Aircraft Product Info Request

- Spares Price Feedback

- Forms and Surveys

- Training Feedback

- FAQs

- Customized options to suit your

viewing preferences

NOT A PORTAL USER?

Join today by visiting www.dassaultfalcon.com and clicking on the “How to Gain Access” link under the “Customer Service” tab

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© Copyright 2018 Dassault Aviation and Dassault Falcon Jet Corp. All rights reserved. Certain brochure items may not be available and are subject to change without notice. Some photographs and illustrations contain optional equipment.

Documents

© Copyright 2018 Dassault Aviation and Dassault Falcon Jet … · 2018. 9. 25. · Some photographs and illustrations contain optional equipment. 1 ... parts, tools and other specialized