© Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Overview

© Copyright 2013 TONE SOFTWARE CORPORATION

New Client Turn-Up Overview


New Client Turn-Up Process

Þ Ready for New Client

Turn-Up Process

Þ Step 1 - 2 Standard DAP Configurations for Hardware

Þ Step 2 - DAP Hardware Sourcing and Lead Process

Þ Step 3 - MSP Personnel for DAP SW Installation, Configuration and Shipment

Þ Step 4 - Process for On-Site Client Installation for DAP HW

Pre-Requisites New Client Turn-Up Process


New Client Turn-Up Process – Prerequisite Recommendations and Dependent on Existing MSP Process

Þ Ready for New Client

Turn-Up Process

Þ Step 1 - 2 Standard DAP Configurations for Hardware

Þ Step 2 - DAP Hardware Sourcing and Lead Process

Þ Step 3 - MSP Personnel for DAP SW Installation, Configuration and Shipment

Þ Step 4 - Process for On-Site Client Installation for DAP HW


Prerequisite Step 1: 2 Standard DAP HW Recommendations

1. Small DAP – Assumed Rack Server is Preferred Monitoring Capacity:

1 PBX 10 SNMP Devices

HW Minimum Specification

Hardware Example – Dell PowerEdge R210 II Rack Mounted Server

Processor Intel Celeron G530 2.4 GHz, 2M Cache, Dual CoreMemory 2GBHard Drive 2 x 500GB 7.2K RPM SATARAID Controller PERC S100 RAID 1OS CentOS Linux or Red Hat LinuxNetwork Controller On-Board Dual Gigabit Network AdapterApproximate Cost $1000


Prerequisite Step 1: 2 Standard DAP HW Recommendations

2. Large DAP – Assumed Rack Server is Preferred Monitoring Capacity:

10 PBXs – Alarming and Traffic 100 SNMP Devices

HW Minimum Specifications

Hardware Example – Dell PowerEdge R210 II Rack Mounted Server

Processor Intel Xeon E3-1230v2 3.30 GHz, 8M Cache, Quad CoreMemory 8GBHard Drive 2 x 500GB 7.2K RPM SATARAID Controller PERC S100 RAID 1OS CentOS Linux or Red Hat LinuxNetwork Controller On-Board Dual Gigabit Network AdapterApproximate Cost $1500


Prerequisite Step 2: DAP HW Sourcing and Lead Process

Considerations for MSP

1. Will Manufacturer Install Linux or Will MSP?

2. Standardize on Model and Configuration from the Manufacturer

3. Manufacturer Lead Times on New Orders

4. Does MSP want spare units pre-configured for New Clients?


Prerequisite Step 3: MSP Personnel for DAP SW Install and Config

Assuming MSP Will Install DAP OS and SW

1. General Linux OS Installation Time – 1 – 2 Hours (Min – Max)

2. DAP SW Installation and Configuration Time – 1 – 2 Hours (Min – Max) Documented Steps by Tone Software Includes:

Transfer DAP SW files to the DAP Server Execute a set of Installation Scripts with Prompts Install the Certificate Key for Secured Connection Configure the ReliaTel Host IP and Port

3. DAP System Validation – 2 – 4 Hours (Min – Max)

4. Total Install and Config Time – Approximately 4 – 8 Hours (Min – Max)

5. Total Shipment Process and Timeframe to Client Site – X Days


Prerequisite Step 4: On-Site Client DAP Installation Process

Considerations for MSP

1. Process for On-Site Installation for Client

2. On-Site Client DAP HW Installation Requirements 1U Rack Space (Assuming Dell Server) with Power and Ethernet Drop 1 IP Address with Outbound IP Access to the ReliaTel Server IP Address and 443 Port A temporary local Keyboard and Monitor for any troubleshooting if-required IP Access from the DAP Ethernet Interface to the Client Monitored Devices

3. Role of MSP In Walking Client through the DAP HW Install and Connection

4. Administrator Configure and Validate Remote DAP on the ReliaTel Portal


New Client Turn-Up Process – Configure Client’s ReliaTel Portal

Þ Acquire DAP HW from Manufacturer:

Þ X Days

Þ Install, Configure and Validate DAP HW and SW:

Þ 4–8 Hours

Þ Ship DAP to Client:

Þ X Days

Þ Onsite Client DAP HW Installation and Validation:

Þ X Days

Þ Configure ReliaTel Portal with Client Devices for Monitoring:

Þ X Hours

Þ Validate Data and Final Client Turn-Up:

Þ 1 Day

Þ Hand Off from Deployment to Operations

New Client Deployment

Operational Support

Pitfalls:

1. Lead Times

2. HW Changes

3. HW Defects

Pitfalls:

1. HW Changes

2. HW Defects

3. Connectivity

Pitfalls:

1. Timeframes

2. Damages

Pitfalls:

1. Client Knowledge

2. Meeting Requisites

3. IP Connectivity

Pitfalls:

1. IP Connectivity

2. IP Troubleshooting

Pitfalls:

1. IP Connectivity

2. IP Troubleshooting


New Client Turn-Up Process – Configure Client Devices & Final Turn-up

ReliaTel Device Configuration :

1. Obtain all device monitoring information and requirements Utilize Device & User Information templates provided byTone Software

2. Configure devices for monitoring Utilize Tone’s Foundation Kit & Sample Device Templates Reference Tone’s Quick Start Guide for Device Configuration

3. Validate Data and Final Client Turn-up – MSP Process

Documents

© Copyright 2013 TONE SOFTWARE CORPORATION New Client Turn-Up Overview