PBTechpbtech.org/clients/stalbert/attch/stalbertcc...City Council Agenda September 28, 2015/ Page 1 File No.:185-2 CITY COUNCIL AGENDA REPORT Subject: SERVICE LEVEL BENCHMARKING PROJECT

City Council Agenda

September 28, 2015/ Page 1 File No.:185-2

CITY COUNCIL AGENDA REPORT

Subject: SERVICE LEVEL BENCHMARKING PROJECT UPDATE Recommendation(s)

1. That the agenda report entitled “Service Level Benchmarking Project Update” dated September 28, 2015, including the External Services Inventory, provided as Attachment 1, and the Service Levels Benchmarking Report, provided as Attachment 2, be received as information.

2. That the City Manager bring forward the Service Delivery Plan for Council’s

approval by the end of Quarter Two of 2016.

Purpose of Report The report provides the project update for the first phase of the Service Level Benchmarking Project, one of the three corporate-level continuous improvement projects that were selected for the 2015 Continuous Improvement Review Program. Council Direction On December 12, 2013 during the 2014 budget deliberations, the following motion was passed: (PM-75) “That $250,000 be allocated in the 2014 budget to support the Continuous Improvement service level review project. The intent is to retain contract services to increase analytical depth, add benchmark communities, accelerate the project timetable, and establish service levels and a performance monitoring system for service levels. The City Manager is to report back to Council with a project terms of reference and public consultation plan by June 30, 2014.” Background and Discussion During the 2014 budget process, Council directed Administration and provided funding for the Service Level Benchmarking project. The Service Level

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Benchmarking project is a part of Continuous Improvement Program, with the following expected outcomes:

1. Complete an inventory of the City’s external services 2. Record service level standards in place and identify gaps where these are

lacking 3. Benchmark selected City services to other comparable municipalities

This information will help Administration better articulate services provided to residents, enhance decision making and more effectively link the City’s business planning and budgeting to ensure residents’ expectations of services delivered are met. In addition, the information collected will help identify proper performance measures to monitor and report on to Council and the community. Due to this work being a significant undertaking and to ensure that services are properly documented, the key deliverables for this project were scheduled to take place over a two year period, with Phase 1 ending in December 2015. The following section provides an update for Phase one of the project key next steps for the remainder of 2015 and plans for Phase 2 of the project that will take place in 2016. Project Approach and Update The goal of this project is to catalogue City’s key services and associated service level standards across the organization, where available, identify gaps where service levels standards have not been established and set service level targets for identified services. In addition, complete service levels benchmarking with selected municipalities for selected services and identify industry leading practices. Progress to date includes:

External Services Inventory The project team worked with Departments to document external services, services provided to residents, along with service description, service elements (sub-services), delivery mode and associated service level standards, where available. Service levels information was documented to identify if service levels in place are Council-approved or traditional practice/norm. The departments identified where service levels have not been formally established. The focus was on capturing services from resident/customer view rather than departments’ functional responsibility. The final external service inventory document is provided to Council as Attachment 1 of this Agenda Report. During the 2016-2018 business plan and budget process, appropriate departments will establish schedule according to which service levels will be established and/or reviewed and updated for services identified as lacking formal service levels or needing more sophisticated service levels. To complete this work, departments

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will review services, complete appropriate service levels benchmarking with other municipalities and establish service levels according to best practices. The following key external services fall in this category:

1. Performing and Visual Arts, Heritage and Digital Media Programming 2. Economic Development 3. Engineering – Traffic control 4. Environmental Services 5. A number of Family and Community Support Services 6. Public Works – Facilities operation and maintenance, playground, park

furniture and assets maintenance 7. Recreation and Parks Services

Review of services and service levels standards will also become key component of the City’s Continuous Improvement Review Program to ensure that Administration is continuously reviewing services offered to community and establishing/updating service levels in order to meet residents’ needs while ensuring most effective and efficient service delivery to community. Proposed changes to this program will be brought to Council in Quarter One 2016. Key next steps Establishing service levels for external services Departments will take on the work of reviewing and establishing service levels for services in the inventory that currently do not have established service levels. This work will be scheduled over the next 1-3 years in order to allow sufficient time for benchmarking and stakeholder engagement, if necessary. In addition, more work will take place in some areas to further define and clarify services. Documenting internal services and associated service levels For the remainder of 2015, the project team will work with relevant departments to capture internal services and associated service level standards. This work is anticipated to be completed by the end of Q1 2016. Service Delivery Plan In Quarter Two 2016, Administration will bring the service inventory and service levels to Council for their approval in the form of a Service Delivery Plan. The Plan may not be fully completed at this time (as establishing the service levels will take 1-3 years, as indicated above), but completed services and service levels will be presented and upon Council’s approval, implemented, in order to gradually introduce and implement this practice as part of the business plan and budget process. On an annual basis, Administration will bring this plan to Council for approval, and the proposed budget will be based on the approved Service Delivery Plan, as per Council Policy C-FS-05 Budget and Taxation Guiding Principles, Standard 1 (a), which states: “The approved operating budget shall provide Administration with the

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direction and resources necessary to accomplish Council-determined service levels.”; and Standard 3, “The operating budget will be developed based on the principle to sustain current programs and service levels. Operating impacts from outside development and approved capital projects will be incorporated into the base as these are required to sustain the current level of services.” The approved Service Delivery Plan will publicly available on the City’s website. Service Levels Benchmarking As part of this project, following services and associated service level standards were selected to be benchmarked due to solid service levels in place: Police, Transit, Residential Waste Management, Roadway Maintenance, Turf Maintenance and Urban Forestry Management.

The team had a number of municipalities that signed the agreement to participate in this project (Airdrie, Cochrane, Lacombe, Lethbridge, Lloydminster and Okotoks) as well; additional municipalities were identified by department leads to ensure most relevant comparison of services and associated service level standards. As a result, some municipalities were contacted only for a specific service rather than all selected services.

Letters were sent out from City Manager’s office, to establish a contact with each municipality. The benchmarking surveys were sent out to municipalities on March 30, 2015 and by April 22, 2015 the data collection was completed. The team remained in contact with municipalities to answer questions and provide clarification as needed. The final service levels benchmarking report is provided to Council as an attachment to this Agenda Report. Once Council receives this report, Administration will forward the final service levels benchmarking report to participating municipalities. Key next steps Administration will review benchmarking information received and consider findings in comparison to department’s service levels. For other services that may be benchmarked in the future, departments will complete required work as necessary and during their review and establishment of service levels for services that currently do not have them.

Performance measurement The team will develop a work plan for the last year of this project with focus on working with departments to identify and select key performance indicators (KPI’s) and measures for major programs and services that will further advance Council’s approved Strategic Framework and provide a better indication of performance at the department level.

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A “Strategic Framework: Alignment and Measurement” model has been created to inform the development and alignment of performance measures over multiple years. The Service Level Benchmarking project is a key component of this model as it informs the development of performance measures focused at the program and service level. The model will be presented to Council at Council’s strategic planning retreat in January 2016. Stakeholder Communications or Engagement No formal public engagement has occurred in the first year of the project due to planned activities; specifically, gathering information to compile an inventory of current external services delivered to the community did not require public input. Public input for services will be planned through biennial Community Satisfaction Survey and other public engagement means once the inventory is finalized and improved and the Public Engagement Policy is approved (coming to Council in November 2015), which will provide the framework for public engagement. Administration will gauge residents satisfaction with services and service levels provided through future corporate public engagement initiatives, which will feed into service level reviews. The Corporate Quarterly Reports are the main method to communicate progress on the Service Level Benchmarking project to residents, Council and internal stakeholders. The project’s steering committee was provided with updates on key milestones and opportunities to provide additional direction, as required. Implications of Recommendation(s) a) Financial:

b) The project has an approved budget of $250,000. The budget has been utilized for a contract position to support the investigative work, both for Phase 1 and Phase 2.

c) Legal / Risk: • None at this time.

d) Program or Service: e) The approved Service Delivery Plan will become Administration’s key

guiding document for service delivery. Recommended service reviews based will be based on residents’ feedback and/or Council’s direction.

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f) Organizational:

g) All external service delivery departments participated in Phase 1 of this project. Currently, the project team is working with internal service delivery departments. Outstanding work which will affect workload of the organization will involve defining service levels where these are not currently documented, and then also defining the performance metrics and key performance indicators (KPIs)

Alternatives and Implications Considered If Council does not wish to support the recommendation, the following alternatives could be considered:

a) Council may opt to delay or expedite the request to have the Service Delivery Plan brought forward for approval in Quarter One of 2016. Expediting the delivery of the plan is not recommended as the project would impact organizational capacity and service delivery priorities. Delay of the plan until it is complete would mean the City would not benefit from information already as a basis for development of budgets until the start of the 2018 budget cycle in 2017.

Strategic Connections a) Council’s Strategic Outcomes and Priorities (See Policy C-CG-02)

• CULTIVATE EXCELLENCE IN GOVERNMENT: A responsive, accountable government that delivers value to the community.

The Service Level Benchmarking Project and its key deliverables will help Administration better articulate services provided to residents, enhance decision making and more effectively link the City’s business planning and budgeting to ensure residents’ expectations of services delivered are met. In addition, the information collected will help identify proper performance measures to monitor and report on to Council and the community and will provide better transparency in regards to services provided to the community.

b) Corporate Objectives (See Corporate Business Plan) • Deliver programs and services that meet or exceed our standards • Exercise strong fiscal management • Ensure our customers are very satisfied

c) Council Policies

• C-CAO-15 Continuous Improvement Review Program • C-FS-05 Budget and Taxation Guiding Principles

This project is one of the continuous improvement projects selected for 2014/2015.

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Attachment(s) 1. External Services Inventory 2. Service Levels Benchmarking Report Originating Department(s): Strategic Services

Author(s): General Manager Approval:

Darija Slokar, Corporate Planning Coordinator Maya Pungur-Buick, General Manager, Corporate Strategic Services

City Manager Signature:

Date:

City of St. Albert

EXTERNAL SERVICES INVENTORY

Attachment 1


Last Update: September 2015

Table of Contents

Assessment and Taxation ........................................................................................................................................................................................................................................................................ 1

Cultural Services ....................................................................................................................................................................................................................................................................................... 2

Cultural Programming ....................................................................................................................................................................................................................................................................................................... 2

Cultural Facility Access and Booking ................................................................................................................................................................................................................................................................................ 3

Community Capacity Building ........................................................................................................................................................................................................................................................................................... 4

Cultural Events ................................................................................................................................................................................................................................................................................................................. 4

Customer Service ............................................................................................................................................................................................................................................................................................................. 5

Economic Development ............................................................................................................................................................................................................................................................................ 6

Engineering Services ................................................................................................................................................................................................................................................................................ 7

Development Engineering ................................................................................................................................................................................................................................................................................................ 7

Transportation .................................................................................................................................................................................................................................................................................................................. 7

Customer Service ............................................................................................................................................................................................................................................................................................................. 7

Capital Projects Management ........................................................................................................................................................................................................................................................................................... 7

Environmental Services ............................................................................................................................................................................................................................................................................ 8

Environmental Protection and Community Capacity Building ............................................................................................................................................................................................................................................ 8

Family and Community Support Services .............................................................................................................................................................................................................................................. 9

Individual and Family Capacity Building ............................................................................................................................................................................................................................................................................ 9

Community Social Capacity Building ................................................................................................................................................................................................................................................................................ 9

Financial Services ................................................................................................................................................................................................................................................................................... 10

Customer Service ........................................................................................................................................................................................................................................................................................................... 10

Fire Services ............................................................................................................................................................................................................................................................................................ 11

Fire Prevention and Investigation ................................................................................................................................................................................................................................................................................... 11

Ambulance ..................................................................................................................................................................................................................................................................................................................... 11

Fire Communication ....................................................................................................................................................................................................................................................................................................... 11

Legislative Services ................................................................................................................................................................................................................................................................................ 12

Planning and Development .................................................................................................................................................................................................................................................................... 13

Land Planning ................................................................................................................................................................................................................................................................................................................ 13

Site Development Compliance ........................................................................................................................................................................................................................................................................................ 13

Building Compliance ....................................................................................................................................................................................................................................................................................................... 13

Policing Services..................................................................................................................................................................................................................................................................................... 14

Royal Canadian Mounted Police (RCMP) ....................................................................................................................................................................................................................................................................... 14

Municipal Bylaw .............................................................................................................................................................................................................................................................................................................. 15

Attachment 1


Last Update: September 2015

911 Operations ............................................................................................................................................................................................................................................................................................................... 15

Public Works ........................................................................................................................................................................................................................................................................................... 16

Snow and Ice Control ..................................................................................................................................................................................................................................................................................................... 16

Turf Maintenance ............................................................................................................................................................................................................................................................................................................ 17

Urban Forestry Management .......................................................................................................................................................................................................................................................................................... 18 Asset Management ......................................................................................................................................................................................................................................................................................................... 18 Roadway Maintenance ................................................................................................................................................................................................................................................................................................... 19

Recreation and Parks .............................................................................................................................................................................................................................................................................. 20

Customer Service ........................................................................................................................................................................................................................................................................................................... 20

Recreation and Sport Facilities ................................................................................................................................................................................................................................................................................. 21- 25

Parks and Natural Areas ................................................................................................................................................................................................................................................................................................. 26 Program Delivery ............................................................................................................................................................................................................................................................................................................ 27

Community Group Relations ........................................................................................................................................................................................................................................................................................... 28

Events Planning and Delivery ......................................................................................................................................................................................................................................................................................... 29

Commercial Services ...................................................................................................................................................................................................................................................................................................... 29

Transit Services ................................................................................................................................................................................................................................................................................ 30- 31

Utilities Services ..................................................................................................................................................................................................................................................................................... 32

Residential Waste Management ..................................................................................................................................................................................................................................................................................... 32

Water Management ........................................................................................................................................................................................................................................................................................................ 33

Stormwater Management ............................................................................................................................................................................................................................................................................................... 33

Waste Water Management ............................................................................................................................................................................................................................................................................................. 33

Attachment 1


DOCUMENTS/ SOURCE CATEGORY

Municipal Government Act (MGA) Legislated

Alberta Regulation 220/2004 Legislated

CUSTOMER SERVICEProvide front line customer service for assessment and taxation inquiries. Not applicable Not applicable Common practice (non-

council approved)

TAX ACCOUNT

ADMNISTRATION

Administration of the annual and supplementary tax levy, pre-authorized payment system, school support declarations, property tax collection process, and land title office title changes.

Not applicable Municipal Government Act Legislated

Not applicable

ASSESSMENT& TAXATION

SERVICES SERVICE DEFINITION TARGET SERVICE LEVEL STANDARD

GUIDING SERVICE STANDARD DOCUMENTS

DELIVERY MODESERVICE COMPONENTS (IF

APPLICABLE)

Assessment preparation must annually meet and pass annual Provincial Audit standards as conducted by Alberta Municipal Affairs. Quantitative and qualitative statistical testing is performed within the Audit function.

Preparation of market value assessments is completed annually (by end of May) as per legislated requirements within the MGA.

MARKET VALUE

ASSESSMENTS

Conduct and provide market value assessments to property owners for all real property located within the City of St. Albert.

In-house

Tax levy preparation must annually meet deadlines as posed within the MGA. Land title changes are processed semi-monthly.

Customer service to the general public is available Monday to Friday 8am to 5pm, via walk-in, phone, or email.

All customer service inquiries responses are initiated within 48 hours of receipt of inquiry.

Last update: September 2015 1

Attachment 1


CULTURAL PROGRAMMING


St. Albert Children's Theatre Department Work Plan Common practice

Performance programming

Performing Arts classes

Professional Development

Founder's Walk Shared (In-house & Contract)

Heritage Sites

Little White School

School Outreach programs

Museum

Interest based instructional programs Contract

Professional Development In-house

School Outreach programs

Art Gallery

Public art In-house C-CS-04 Public Art (2013) Council approved policy

Not available

CULTURAL SERVICES

Provision of scheduled classes, camps, workshops and instruction in different forms of creative activity including drama, musical theatre and dance.

Operation, programming, identification and celebration of significant individuals, land-based heritage and archaeological resources.

Provision of scheduled classes, installations, exhibitions, camps, workshops and instruction in different forms of visual arts including, but not limited to, photography, sculpture, printmaking, papermaking, ceramics, textiles, and painting.

Selection and booking of film and digital media for viewing in Arden Theatre. Film screening

In-house

Contract

Contract

Not applicable Not applicable Not available


Not applicable Not applicable

In-house Not applicable Not applicable Not available

TARGET SERVICE LEVEL STANDARD

Two St. Albert Children's Theatre productions are staged per year.

1% for public art included in eligible capital projects Public art is incorporated into the design of eligible capital projects and infrastructure throughout the City.

HERITAGE PROGRAMMING

VISUAL ARTS PROGRAMMING

PEFORMING ARTS

PROGRAMMING

DIGITAL MEDIA PROGRAMMING

SERVICES SERVICE DEFINITION

GUIDING SERVICE STANDARD DOCUMENTSSERVICE COMPONENTS (IF

APPLICABLE)DELIVERY MODE


Attachment 1


CULTURAL FACILITY ACCESS & BOOKING


Arden Theatre Business Plan Common practice

St. Albert Place Visual Arts Studios Business Plan Common practice

Progress Hall (Arden) Not applicable Not applicable

St. Albert Place Lobby and Plaza Policy C-CS-07 St. Albert Place Hours & Access Council approved policy

Musée Héritage Museum

Arts and Heritage Foundation Master Plan (2014) Common practice

Heritage Park Not applicable Not applicable

Heritage buildings (Juneau House & Little White School) Not applicable Not applicable

Art Gallery of St. Albert

Arts and Heritage Foundation Master Plan (2014) Common practice

Not available

SERVICE DEFINITIONSERVICE COMPONENTS (IF



Hours of operation: St. Albert Place shall be open and available for use by the public at the following times: a. Monday through Friday: 7:00 a.m. to 11:00 p.m. b. Saturday, Sunday and Stat Holidays: 7:00 a.m. to 9:00 p.m. c. Christmas Day & New Year's Day: Building is closed d. Community-Wide Special Events (e.g. Canada Day Fireworks, Rock ‘n’ August): During the event

Hours of operation:Tuesday to Saturday: 10 a.m. – 5 p.m.Thursday: 10 a.m. – 8 p.m.

Admission: Free

SERVICES

BOOKING OPPORTUNITIES OF

CULTURAL FACILITIES


Hours of operation: from 08:00 a.m.- 11:00 p.m.363 days a year.

Provision of booking opportunities of Cultural facilities to celebrate and foster the art and culture in the community.

Contract

Hours of operation:Tuesday to Saturday: 10 a.m. – 5 p.m.Thursday: 10 a.m. – 8 p.m.

Admission: Free

Have Studios available to guilds, schools and not for profit use during St. Albert Place hours of operation.

In-house

Not available

Not available


Attachment 1


COMMUNITY CAPACITY BUILDING


Development of Young Artists - Legacy Grant

Policy C-CS- 10 (Lt. Gov. Distinguished Artists Legacy, 2012)

Council approved policy

Cultural Cafes Department Working Plan Common Practice

Board Development Not applicable Not applicable

Referral to other organizations Department Working Plan/ Business Plan Common Practice

CULTURAL EVENTS


Amplify Youth Festival Business Plan Common practice

Live entertainment events Not applicable Not applicable

Cultural Wall of Fame

The coordination and delivery of arts and cultural events to celebrate, engage and expose the community to the arts and culture.

Not available

INFORMATION AND

RESOURCES

Work to enable and build capacity with community arts and cultural organizations; and consult and assist community arts and cultural groups on capital and operating projects. Not available

Children's Festival

DELIVERY MODE


Recognition and celebration of artists in the Community.

Business Plan Common practice

SERVICE DEFINITION


Grants shall be awarded by Council in May of each year Maximum funding awarded will be as follows:• Individual applicants: $500• Group applicants: $1000

In-house Program and deliver minimum four Cultural Cafes annually.

Mayor Celebration of the Arts

Host an annual 5-day arts event attracting local and regional in the spring.

COMMUNITY RECOGNITION

FESTIVALS & EVENTS

SERVICES

Host an annual 2-day arts event geared towards youth aged 12-21 in the fall.

In-house

Respond to community enquiries within 5 business days.

SERVICE COMPONENTS (IF


GUIDING SERVICE STANDARD DOCUMENTSTARGET SERVICE LEVEL STANDARD

SERVICES SERVICE DEFINITIONSERVICE COMPONENTS (IF

APPLICABLE)

The annual recipient(s) of the Lifetime Achievement Award at the Mayor’s Celebration of the Arts will be that year’s inductee(s) into the Cultural Wall of Fame.

A maximum of three individuals or groups will be inducted each year at the Mayor's Celebration of the Arts event.

C-CS-15 Cultural Wall of Fame Policy (2014) Council approved policy


Attachment 1


CUSTOMER SERVICE


TICKET MASTER BOX OFFICE

(ARDEN THEATRE)

An accessible location where tickets to Ticketmaster events, including Arden Theatre, International Children's Festival Amplify Youth Festival events, and other community events are sold to the public.

Not applicable Ticketmaster Agreement Common practice

INFORMATION AND

REGISTRATION (FRONT

COUNTER)

Team of front line staff resources to provide the customer with information and support for City of St. Albert products and services.

Not applicable Not applicable Common practice

INTERACTIVE KIOSK (SAP)

Computer interface that will provide the customer with information and support for St. Albert Place products and services.

Not applicable Policy C-CS-07 St Albert Place Hours & Access Council approved policy


APPLICABLE)

Hours of operation:Monday to Friday: 9:30 a.m. - 5 p.m.Saturday: 9:30 a.m. - 2 p.m.Sunday: Closed Box Office also opens one hour prior to performances.

In-house

DELIVERY MODE


Hours of operation:Monday to Friday: 8:00 a.m. - 5 p.m.


St. Albert Place hours of operation:a. Monday through Friday: 7:00 a.m. to 11:00 p.m. b. Saturday, Sunday and Stat Holidays: 7:00 a.m. to 9:00 p.m. c. Christmas Day & New Year's Day: Building is closed d. Community-Wide Special Events (e.g. Canada Day Fireworks, Rock ‘n’ August): During the event



Attachment 1



Land Development Investors

Businesses (commercial, retail, industrial)One-on-One Consultation Services

Investor Tool Kit

Realtor Tour

Cultivating Front Yards program

Commercial Cost Share Program

Business Breakfast

Capacity building with local businesses In-house

Botanical Loop program Shared

Event Stimulus Fund In-house Policy C-CS-11 Community Significant Event Stimulus Fund


Visitor Information Centre Contract Not applicable Common practice

Development of tourism offerings In-house Not applicable Not applicable

BUSINESS LICENSINGManage and administer business licensing needs in St. Albert. Not applicable Not applicable Common practice

Gen Y CEO Common practice

Business Incubation (in development) Not applicable

COMMUNITY ENGAGEMENT

Engage and involve residents to provide strategic insight into economic development matters.

Economic Development Advisory Board (EDAB) EDAB Terms of Reference Common practice

Not applicable Common practice


Not applicable

TOURISM Increase tourism and market St. Albert as a visitor destination.

Respond to inquiries within two working days.

The Botanical Loop program operates every year in summer months, on Saturdays.This is a free service to St. Albert's residents and visitors.

The minimal grant request will be $5,000The total amount available for this program is $199,000. Once this amount has been totally allocated the program will be discontinued unless otherwise approved by Council.A limit of 33% of the total event expenses for an event, to a maximum of $40,000, will be financed through the Event Stimulus Fund.

Hours of operation:Monday-Thursday: 8:30 a.m. - 4:30 p.m.Friday: 8:30 a.m. - 7:30 p.m.Saturday: 10:00 a.m. - 6:00 p.m.Sunday and Holiday: 11:00 a.m. - 5:00 p.m.

Not available

BUSINESS RETENTION AND

EXPANSION

Development and implementation of programs to assist local businesses to maintain and grow their operations.

Hours of operations:Monday to Friday: 8:00 a.m.- 5:00 p.m.

ENTREPRENEURSHIP

DEVELOPMENT

Develop and implement strategies and programs to support entrepreneurship in the community including provision of necessary support through business incubation to help create and grow small businesses.

Applicants must be St. Albert Residents and between 15- 19 years of age.Up to 10 applicants will be selected to set up, run, and close a brand-new, entertainment and food services business.

Not available

Provide comprehensive one on one consultation services to investors and support on-going investment opportunities to bring in new businesses in St. Albert.


ECONOMIC DEVELOPMENT



GUIDING SERVICE STANDARD DOCUMENTS TARGET SERVICE LEVEL STANDARD

Respond to inquiries within two working days.BUSINESS ATTRACTION

Respond to inquiries within two working days.

Host 1 business breakfast event per year.

RESIDENTIAL ATTRACTION

Develop and implement city wide strategic plan for residential attraction, with the goal of attracting new residents to the city.

Host two realtor tours per year.

Contest to recognize St. Albert residents and businesses that make their front yards beautiful is run once a year.

The Board consists of thirteen (13) members of the public / community selected from the public at large and the business community, and a Chair chosen by EDAB directly every two years.

In-house

In-house


Attachment 1


DEVELOPMENT ENGINEERING


Compliance with Engineering Standards

Shared (In-house & Contract) Business Plan Common practice

Development agreements issuanceOn-street construction permits (OSCP)

Servicing permits

Issuance of Construction Completion Certificate (CCC)Issuance of Final Acceptance Certificate (FAC)

TRANSPORTATION


ROADWAY ACCESS AND

SAFETY

Approval of traffic accommodation plans and issuance of road closures. Road closure issuance Not applicable Not applicable

Signage

Traffic signals

Traffic counts

CUSTOMER SERVICE


Providing infrastructure related information for development

Warrant studies

Drainage service

Right of way needs responses

Traffic signals

Signage

CAPITAL PROJECTS MANAGEMENT


CAPITAL PROJECTS

MANAGEMENT

Planning, budgeting and managing major capital projects from the initial concept phase, through design and construction to project closeout.

Not applicable In-house Capital Project Policy Council approved policy




Complete all projects on time, on budget and within defined scope.

Processing submitted plans and drawings and conducting field and construction inspections to ensure compliance with City's and other Legislated Engineering Standards and issue final acceptance.





CUSTOMER SERVICE

Respond to residents' needs, requests, complaints and enquiries about developments, transportation and infrastructure inspections and repairs.

In-house Business Plan Common practice

Response time: 4- 6 weeks

Response time: within 48 hours of receiving complaint.





In-house

Response time: within one month of request.

TRAFFIC CONTROLEnsuring traffic road safety and efficiency of St. Albert's transportation network.




ENGINEERING PLANS

DRAWING AND

CONSTRUCTION REVIEW

There are typically three rounds of review (i.e. Submission, comments back, resubmit etc.).First set of drawing reviews are done within four weeks (*dependent on quality of submissions).

In-house

Not available

Response time: within five days of submission of OSCP.

Response time: within 15 days of submission of permit.

Not available

Not available

Not available




ENGINEERING SERVICES



Attachment 1


ENVIRONMENTAL PROTECTION AND COMMUNITY CAPACITY BUILDING


Clean Air Day

Carpool Month

Arbour Day

Clean and Green Riverfest

Earth Hour

Environmental projects and programs' incentives (Toilet Rebates, Rain Barrels, etc.)


Environment Initiative GrantEnvironmental Initiative Grant Program Policy (2010)


Environment Advisory Committee (EAC)

Environmental Advisory Committee Bylaw (29-2005) Council approved bylaw

Environmental legal compliance

Environmental monitoring and assessment (air, land and water)

Environmental management systems

Release responses (water, air, gas)

Emergency response

Maintain ISO 14001 Environmental Management System registration for Public Works and Transit departments.

Not available

COMMUNITY CAPACITY

BUILDING

Provide capacity building opportunities in the community to support and ensure sustainable development

Not available

The amount of the funding available for the program is determined by multiplying the city’s population, as determined by the most recent census, by $0.50.Available funds in 2015: $31,700.

The Committee shall consist of 7 citizens at large, 1 Councillor and representatives from Alberta Environment and Sustainable Resource Development, Alberta Health Services and a post-secondary institution with an environmental program.

COMMUNITY ENVIRONMENTAL

PROGRAMS AND EVENTS

Provide and support environmental programs and events to empower the community's environmental sustainability.

In-house


ENVIRONMENTAL

PROTECTION AND

CONSERVATION

Provide support, information and direction on environmental protection issues to the corporation and community.


ENVIRONMENTAL SERVICES





Attachment 1


INDIVIDUAL AND FAMILY CAPACITY BUILDING


Outreach: lay counselling

Family-School liaison

Sidekick

Building Assets and Memories

ACCESS TO SUPPORT

GROUPS

Promote and provide various opportunities to receive support through groups. Not applicable

Violence prevention

Mental Health

Asset Development

Violence prevention

Mental Health

Asset Development Not applicable Common Practice

COMMUNITY SOCIAL CAPACITY BUILDING


COMMUNITY DEVELOPMENT

Support to local agencies and organizations with grant writing, fund development and best practice research to help them provide a range of programs/services.

Not applicable Not applicable Not applicable

Information

Referral

Outreach

Not applicable Not available

VOLUNTEERISM

Promotion, support and acknowledgement of volunteerism in the community and within service delivery.

Not applicable Shared (In-house & Contract) Not applicable N.A Not available

COMMUNITY SUPPORT

Provide consultation, information and referral services to community partners, schools, families and individuals.

Not applicable Common Practice

Alberta College Social Worker Ethics and Standards

Hours of operation: Monday - Friday: 8:00 A.M-5:00 P.M and flexible evening hours.

2 Full time Family School Liaison Workers per 42,000 residents.

NEIGHBORHOOD

DEVELOPMENT

Promotion of resident engagement to address social issues, crime, graffiti and create community connectedness.

Not applicable

In-house

Not applicable

ADVOCACY AND AWARENESS

BUILDING

Proactive approaches to educating and creating awareness of social issues. Not applicable Not applicable





Not available

EDUCATION AND AWERENESS

BUILDING

Provide individual, group and broad community initiatives that increase awareness and education on multiple social issues.


Alberta College Social Worker Ethics and Standards

Hours of operation: Monday - Friday: 8:00 A.M-5:00 P.M and flexible evening hours.

2 Full time Family School Liaison Workers/42,000 residents.

MENTORINGProvide mentorship opportunities through one to one and group settings.

COUNSELLING SERVICES

Provide free, confidential counselling to school-aged children and their family (individual, family and group).

Shared

Not applicable Common Practice

SKILL DEVELOPMENT

Free, interpersonal skill development workshops and support for children and youth within the asset development framework, primarily school-based approach.

Not available

Mental Health development and prevention is provided to all grade 1-12 students.

Hours of operation: Monday - Friday 8:00 A.M-5:00 P.M, evening hours.500 hours of Asset Development support.



FAMILY AND COMMUNITY SUPPORT SERVICES



GUIDING SERVICE STANDARD DOCUMENTS TARGET SERVICE LEVEL STANDARD


Attachment 1


CUSTOMER SERVICE


Account set up and closing

Meter Reading

Invoices issuance

Payment collection

Coordination of maintenance services for utilities

Customer service

Invoicing Not applicable Not applicable

Payment collection

Customer service

Financial Reports

Financial Statements

Policy C-CF-05 Budget and Taxation Guiding Principles Council approved policy

Policy C-CG-06 Strategic Framework Council approved policy

Financial reports with comparison to the budget are provided on a quarterly basis.

Financial statements are provided annually, in accordance with GAAP, MGA and PSAB Standards.

Multi-year operating and capital budgets

Municipal and utility operating budgets shall be prepared for a three (3) year period and approved for a one (1) year period. The City will strive to maintain an appropriate base (Capital Funding Formula) in the operating budget to support the 10-year capital plan.

The approved operating budget shall serve as the financial plan for the City and as the policy document of City Council for implementing Council's goals and objectives.

All strategic and operational efforts that result from the Community Vision and Values, Council’s Strategic Directions, Community Long-Term Plans and Corporate Action Plans shall be aligned to the City’s budget cycle.Administration shall prepare a budget report that provides a summary of key strategic priorities, major projects and supporting budget requirements to residents during the annual budget process.


Not available


Payments are collected online, over the phone and in person at the Finance Front Counters.Monday to Friday from 8:00 a.m. to 5:00 p.m.

General financial request and inquiries can be made via email, over the phone and in person at the Finance Front Counters.Monday to Friday from 8:00 a.m. to 5:00 p.m.

Account set up and closing can be made via email, over the phone or in Finance Front Counters.Monday to Friday from 8:00 a.m. to 5:00 p.m.

Bi-monthly meter reading.

Bi-monthly billing.

Payments are collected online, over the phone and in person at the Finance Front Counters.Monday to Friday from 8:00 a.m. to 5:00 p.m.

Request and inquiries on utility accounts can be made via email, over the phone and in person at the Finance Front Counters.Monday to Friday from 8:00 a.m. to 5:00 p.m.

MANAGEMENT AND

ADMINISTRATION OF UTILITY

ACCOUNTS

Management of utility accounts for water, wastewater, storm water and solid waste (organics and recycling).

In-house


BILLING AND PAYMENT

COLLECTIONProvide billings and collections for non tax revenues and payments of goods and services for city services, fees and fines.

ACCESS TO CITY'S FINANCIAL

INFORMATION

Provide relevant and timely financial information for the purposes of keeping residents informed on the financial status of the City.

FINANCIAL SERVICES





Attachment 1


FIRE PREVENTION AND INVESTIGATION


Fire Department Long Range Plan (2011)

Department Long Term Plan



FIRE AND LIFE SAFETY

EDUCATION

Design, implementation and evaluation of programs undertaken to instruct the public about fire and life safety, including home fire safety programs, home inspections, escape plans, smoke alarm and extinguisher placements.

Not applicable Fire Department Long Range Plan (2011)




AMBULANCE


Policy C-PS-1 Provision of emergency service (2003) Council approved policy




Policy C-PS-1 Provision of emergency service (2003) Council approved policy




FIRE AND MEDICAL FIRST

RESPONSE DISPATCH

Responding to emergency and fire calls from 911 operator and dispatching the appropriate response units.Provision of afterhours emergency centre for Public Works and emergency call-in functions.

Not applicable In-house

Alarm Processing within 60 seconds, 90% of the time.

All staff are trained at the Emergency Fire Dispatch standard (International Academies of Emergency Dispatch).Operates 24/7/365.

FIRE COMMUNICATION



AMBULANCE SERVICE

Provision of emergency response and health care to the ill and injured to ensure a balanced emergency coverage.

Not applicable In-house

Respond to calls within 9 min within St Albert, 90% of the time.

Advanced Life Support (ALS) capable 24/7/365.


That the City is prepared and will have a Emergency Operating Centre (EOC) opened within 30 minutes and fully staffed within 1-2 hours of a major incident.100% of EOC staff are trained to the Incident Command System standard.




Satisfy Public Education services requests as mandated.

95% of all service requests are accommodated within the requested timeframe.

FIRE PREVENTION AND

INVESTIGATION

Conduct technical fire inspections to ensure compliance with the Alberta Fire Code, as well as other relevant laws and regulations pertaining to the prevention and control of fires. In addition, the fire prevention function deals with the safe storage, handling, and use of hazardous materials. This service also investigates fires to determine the origin, cause and circumstances of the fire in order to reduce the risk of injury or death.

Not applicable

Inspections and Investigations are completed by certified Safety Codes Officers (SCO) as outlined in the Quality Management Plan - Fire (QMP-Fire) and the Safety Codes Act (SCA).The inspection frequency is based upon the potential risk of the property use and function.100% compliance with Quality Management Program (Fire) and Safety Codes Council of Alberta.Resources: two dedicated fire prevention officers.

Alberta Fire Code Industry regulated

Council-approved policyRespond to calls within 9 minutes 90% of the time. Fifteen staff available 24/7/365.

Staff 100% NFPA (National Fire Protection Association) certified.

MEDICAL FIRST RESPONSE

The Medical First Response (MFR) service is provided for the very serious medical emergencies or when there is a known delay in response for an ambulance.

Not applicable

Policy C-PS-1 Provision of emergency service (2003) Council-approved policy Advanced Life Support (ALS) Capable.

Respond to calls within 9 Minutes 90% of the time.

FIRE RESCUE RESPONSE

Respond to all types of emergencies including fire, rescue, service calls, dangerous goods releases, motor vehicle accidents and ice/water rescue.

Not applicable

In-house

Policy C-PS-1 Provision of emergency service (2003)

EMERGENCY MANAGEMENT

AND PREPAREDNESS

Coordination with other levels of government, law enforcement, national defense, non governmental organizations and partner organizations and agencies within the City of St. Albert to enhance the state of emergency preparedness of St. Albert and partners within the Capital Region.

Not applicable Fire Department Long Range Plan (2011)

FIRE SERVICES





Attachment 1



Interment Cemetery bylaw Council approved bylaw

Records

Sales and burials

ADMINISTRATION AND

PROCESSING OF FREEDOM OF

INFORMATION AND

PROTECTION OF PRIVACY

(FOIP) REQUESTS

Fulfill the City’s obligations of the Freedom of Information and Protection of Privacy (FOIP) Act and process requests for records made under the Act.

Not applicable FOIP Act Legislated

Non-statutory Public hearings Public Hearing Process Policy C-CC-11 Council approved policy

Petitions info and validation Not applicable Common practice

ACCESS TO COUNCIL

INFORMATION

Prepare and publish Council’s agendas, recording of proceedings, and the outcomes of meetings on the City's website or as requested.

Not applicable Not applicable Not applicable Common practice

INFORMATION AND ACCESS

TO MUNICIPAL ELECTIONS

Supporting the process of democratic decision-making process in the City by managing municipal elections and by-elections.

Not applicable Municipal Government Act (MGA); Local Authorities Election Act; Election Bylaw

Legislated

OPPORTUNITIES TO SERVE ON

CITY'S BOARDS AND

COMMITTEES

Recruitment and coordination of membership to City's boards and committees.


CENSUS SERVICESPlanning and conducting the municipal census. Not applicable Not applicable Not applicable

Council meetings agendas are posted at 3:00 p.m. on Fridays, prior to the Council meeting on Monday.

Council meetings' draft minutes are posted on the City's website within one week of the meeting.

Adopted Council meetings are posted on the City's website after the following Council meeting.

Municipal general elections are held every four years.By elections are held as required.

St. Albert's Election day hours: 8:00 a.m. - 8:00 p.m. (MGA legislated election day hours are: 10:00 a.m. - 8:00 p.m.)

Not available

In-house

Not available

Response time in normal conditions: 30 days.The City's head of FOIP may grant a 30 day response time extension.

COORDINATION OF PUBLIC

INPUT TO COUNCIL

Coordinate and respond to requests to speak at Council meetings and public hearings.

The public hearing shall be held at a regular or special meeting of Council.The public hearing shall be held before second reading of a bylaw or before Council votes on a resolution.Council hears from those in attendance who wish to speak to the Bylaw. Individuals shall be allotted a maximum of five minutes to make their presentations. Advisory groups and groups invited by Council shall be allotted a maximum of ten minutes. Council may vote to extend the time limits.

Hours of operation to receive info on petitions and validation: Monday to Friday: 8:00 a.m- 5:00 p.m.

Council meetingsCity Council procedures- Public appointments C-CC-10


An individual or group appointment shall not exceed five minutes unless:a. the Mayor, at his/her discretion, extends the amount of time; orb. Council, by resolution, extends the amount of time.If a group is an advisory committee to Council or invited by Council, ten minutes will be allotted for the appointment.

In-house

CEMETERY SERVICES

Ensure that the provision of cost effective, efficient and competitive burial services and products are accessible to, and meet the needs of, the residents of St. Albert.

A minimum of 48 regular working hours’ notice shall be given to the City Manager prior to the date and time set for the Interment.

Not applicable Common practiceHours of operation: Monday to Friday: 8:00 a.m- 5:00 p.m. for sales.Additional hours are available for burials at additional fees.

LEGISLATIVE SERVICES





Attachment 1


LAND PLANNING


Intermunicipal Development Plan/ Municipal Development Plan

Area Structure Plans/ Area Redevelopment Plan

SUBDIVISION APPROVALProcessing and coordinating the approval of subdivision applications. Not applicable

Subdivision and Development Regulation; Municipal Government Act

Legislated

CONDOMINIUMS APPROVALProcessing and coordinating the approval of condominium applications. Not applicable Not applicable Common practice

SITE DEVELOPMENT COMPLIANCE


LAND USE BYLAW

AMENDMENTS

Processing and coordinating Land Use Bylaw amendments. Not applicable Not applicable Common practice

DEVELOPMENT PERMIT

APPROVAL

Review and process development permit applications for approval. Not applicable Municipal Government Act Legislated

Compliance certificate compliance

Land Use Bylaw enforcement

BUILDING COMPLIANCE


BUILDING PERMIT ISSUANCEIssuing building, plumbing, gas, electrical, HVAC, Water and Sewer permits. Not applicable Not applicable Common Practice

CONDUCT BUILDING

INSPECTIONS

Conducting site inspections for plumbing, gas, electrical, HVAC, water, sewer and lot grading for compliance.

Not applicable Quality Management Plan Legislated


PLANNING AND DEVELOPMENT


In- house

Processing time: 1-2 weeks.

Inspections are to be completed within 2 to 5 days.





In-house

Processing time: 3-4 months.

Development applications processing time: 40-days.

COMPLIANCE WITH LAND USE

BYLAW

Ensure compliance with Land Use Bylaw by issuing compliance certificates and undertaking enforcement as required.




APPROVAL OF STATUTORY

PLANS AND AMENDMENTS

Processing and coordinating the approval of Statutory plans and amendments.

In-house

A decision must be made on a subdivision within 60 days.

Processing time: 2-3 weeks.




Not applicable Common practice Processing time: 4-6 months.



Attachment 1


ROYAL CANADIAN MOUNTED POLICE (RCMP)


Criminal record/police information requests

Fine, license and other forms of payments

Parolee sign in

Collision/crime reporting

Found dog drop off and claiming

GENERAL DUTY POLICING

Primary response to all policing public safety matters: answering calls for service and investigating Federal and Provincial law violations.

Not applicable

Municipal Policing Agreement (2012)

Council approved agreement

Policing Services Long Term Department Plan (2014)


CRIME REDUCTION SERVICES

Deterrence and overall reduction of criminal activity through enforcement operations targeted to the needs of St. Albert.Strategies to address community crime problems such as motor vehicle thefts, break and enter and all other property-related crime.

Not applicable Contract

Appropriate resources dedicated towards targeted crime reduction operations.4% of total resources dedicated towards Crime reduction (1 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.

Not applicable

Appropriate resources dedicated towards proactive traffic enforcement 7 days a week. 9% of resources dedicated towards traffic enforcement (5 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.

CRIME PREVENTION AND

EDUCATION

Delivery of the majority of Drug Awareness Resistance Education (DARE) training and school liaison activities within St. Albert schools. Respond to requests for RCMP participation at public events, crime prevention presentations, Neighbourhood Watch, and host other community activities.

Not applicable

100% of Grade 6 students in the community receive DARE education.9% of total resources dedicated towards Crime prevention (5 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.

Contract

Municipal Policing Agreement (2012)

Council approved agreement

Response to policing matters 24/7/365. 60% of total RCMP resources assigned to General Duty (34 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.

GENERAL INVESTIGATION

SERVICES

Investigation of more serious and complicated offences that are typically prolonged and labour-intensive.Coordination of intelligence gathering related to serious crime investigations.

Not applicable

24/7/365 on-call response to more serious investigations and adequate level of resources to take over serious crime files. 7% of total RCMP resources assigned to general investigation services (4 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.

DRUG ACTIVITY AND

TRAFFICKING ENFORCEMENT

Enforcement and intelligence gathering related to drug activity and trafficking, as well as target-focused investigations and drug endangered children protocol.

Not applicable

24/7/365 on-call response to serious drug investigations and adequate level of resources to take over serious drug files. 7% of total resources assigned to Drug investigations (4 out of 56 officers).Forms part of the 1 RCMP officer for every 1,000 residents target.



TRAFFIC ENFORCEMENT

SERVICES

Day-to-day enforcement of the traffic legislations such as the Alberta Traffic Safety Act and Criminal Code impaired driving legislation.Investigation of serious injuries or fatal motor vehicle collisions.


CUSTOMER SERVICE

Responding to and processing residents' request, inquiries, complaints, reports and payments. In- house



Policing front counter reception service is open 2,833 hours per year:Monday-Friday: 8 a.m. to 6:30 p.m.Saturday: 8 a.m. to 12 p.m.Sunday/Stats: closedMaintain front counter hours 90% of the time (open 2,833 hours per year).




POLICING SERVICES


Attachment 1


MUNICIPAL BYLAW ENFORCEMENT


Provincial statutes and bylaws enforcement In-house



Community Peace Officers traffic enforcement services In-house Not applicable Common practice

911 OPERATIONS


Emergency 911 Act (2014) Legislated


RCMP AND MUNICIPAL

ENFORCEMENT SERVICES

CALL ANSWER AND DISPATCH

Main call answer and dispatch centre for emergency and non-emergency calls for RCMP and Municipal Enforcement employees.

Not applicable Municipal Policing Agreement (2012)

Council approved Agreement


911 CALL TAKING AND

DISPATCHING

Reception of all the initial 911 calls made from within the St. Albert jurisdiction. Once received, the call is either transferred to the appropriate service provider (fire/ambulance) or recorded and disseminated to the RCMP when it is police-related.

Not applicable

In-house

911 calls answered within 10 seconds 90% of the time.

24/7/365 911 call answer operation. Comply with Alberta Emergency 911 Act Standards (currently being developed

by Province ).

Service provided 24/7/365. Service open/available 100% of time.





LAW ENFORCEMENT

SERVICES

Responding to public complaints and enforcing select municipal bylaws and provincial statutes and legislation such as traffic enforcement, animal control, parking enforcement, the Alberta Traffic Safety Act and Alberta Gaming and Liquor Act.

Provide 4,363 hours of service per year (no service on Statutory holidays):Monday- Friday: 7:30 a.m. - 9:00 p.m.Saturday- Sunday: 7:30 a.m. - 5:00 p.m.67% of total resources dedicated towards General Duty response (6 out of 9 uniformed officers).Forms part of the 1 officer for every 5,000 residents.

Photo Enforcement Contract Not applicable Common practice

Three mobile photo enforcement units operating a combined 12,064 hours per year.Six intersection safety units monitoring traffic at three intersections. Violations processed and mailed within nine days of offence.

Enhanced pro-active traffic enforcement to supplement RCMP Traffic unit. 22% of total uniformed resources dedicated towards Traffic (2 out of 9 uniformed officers). Forms part of the 1 officer for every 5,000 residents.





Attachment 1


SNOW AND ICE CONTROL

Service standards for Snow Removal are currently in review. Recommended service standards will be updated, if approved by Council.


Collector snow removal

Downtown snow removal

Bus stops

Sidewalks and trails

Department Long Term Plan (Council-approved motion)

Priority 1: Highways- cleared within 8 hours following 2-5 cm of snowfall.Priority 2: Arterials- cleared within the same 8 hours.Priority 3: collectors, commercial/industrial streets, downtown and rural roads- cleared within 16 hours following two to five centimetres of snowfall.

Snow will be cleared within four days following a 20 to 30 cm snow accumulation (emphasis on hill sections and school zones).All driveway entrances are cleaned.Clear the roads intersecting with a collector up to the first driveway. For monolithic sidewalks, snow is removed from sidewalk at same time as the roadway.

Residential snow removal

Snow cleared within 10 days following the build-up of a 12 to 15 cm snow pack, or if the snow pack is softening and severely compromising vehicle mobility, or if the snow pack reaches 75 per cent of the service level threshold (10 cm) by February 1. Exceptions to this service level are piles in cul de sacs, which will be removed at a later date.

SNOW REMOVALSnow clearing on all St. Albert's roads, trails and sidewalks.

Plowing and sanding

Shared (In-house & Contract)

Public Works Long Term Department Plan (2009)

Snow and Ice control Policy C-IS-01

Council- approved policy

Snow to be plowed into centre windrows following 5 to 10 cm accumulations on parking lanes and removed within 48 hours beginning the second night after a snowfall.

Snow cleared within 72 hours after 5 cm of snowfall.

Priority 1: River Valley trails- cleared within 8hrs after accumulation of 1 cm of snow.Priority 2: arterial and collector trails and sidewalks- cleared within 48 hrs after accumulation of 2-5 cm of snow.Priority 3: interior trails and connector sidewalks- cleared within 72 hrs after accumulation of 2-5 cm of snow.

PUBLIC WORKS





Attachment 1


TURF MAINTENANCE


Maintenance of parks

Maintenance of natural areas

Maintenance of buffers and boulevards

Cemetery maintenance Not applicable Not applicable





Level 1A fields (full size football and soccer fields and Fowler Track): weekly cutting up to 18 times per year and weekly trimming.

Level 2B fields (minor baseball, mini fields and recreational open spaces): cutting on a 10-day maximum cycle and trimming every two weeks.

Cutting - weekly. Cutting levels at 2 1/2" length.Fertilizing - fall.Aerating - fall.Sweeping - fall.Sod Replacement - spring.Line Painting - weekly.

In-house

Level 1A parks (civic buildings, cemetery, river valley and Red Willow Trail)- weekly cutting up to 18 times per year, with weekly trimming for cemetery and civic buildings only.

Level 2C parks (all open green space excluding buffers, boulevards or natural areas)- cutting on a 10-day maximum cycle with monthly trimming.

Fertilizing - June and fall.Aerating - twice a year (June and Fall).Sweeping - fall.Special Events - as required.High Profile Areas - usually on Fridays.

Selected weed spraying: annually.One pass of grass cutting along fence lines and trails in selected areas: on a 10-day cycle.

Level 2C (all open green space in buffers and boulevards)- cutting on a 10-day maximum cycle with monthly trimming.

Not available

MAINTENANCE OF

SPORTFIELDS, PARKS AND

NATURAL AREAS

Grass cutting, fertilizing, aerating, sweeping, and litter collection of sport fields, parks and natural areas.

Maintenance of sport fields Shared (In-house & Contract)

Public Works Long Term Plan (2009)


Attachment 1


URBAN FORESTRY MANAGEMENT




Dutch Elm Disease Bylaw 5/98 Council approved bylaw

ASSET MANAGEMENT


Inspections

Repairs

PARK FURNITURE AND

ASSETS MAINTENANCE

Maintain, upgrade and replace park furniture and assets to ensure safe, well maintained, well functioning facilities for participants' enjoyment.


Arena maintenance

Civic facilities maintenance

Indoor turf maintenance

Sport facilities (non-turf) maintenance




PLAYGROUND MAINTENANCE

Maintain, upgrade and replace playground equipment to ensure safe, well maintained, well functioning facilities for participants' enjoyment.

In-house

Not available

FACILITIES OPERATION AND

MAINTENANCE

Maintain and upgrade city facilities to ensure safe, well maintained, well functioning facilities for residents' enjoyment.





TREE PLANTING AND

MAINTENANCEMaintenance of urban tree canopy, including tree planting, maintenance and inspections. Not applicable In-house

Tree Planting

Use design standards for planting. Generate the planting list through visual inspections.Purchase nursery stock locally if possible.

Trees' inspections

Hazard- no proactive program, only on call or as noticed.Disease - once per year and on call.Site Lines - twice per year (spring and fall), inspect every intersection in the city and on call.Insurance claims- as they come in.Final Acceptance Certificate work - as required.

Trees' maintenance

Daily general maintenance of trees and as required by specific incident response.Structural pruning every five years on all treesRegular maintenance on road buffers every three years.Lifting - once every five years with transit area being higher priority.Pest control - annually if indicated by inspection.Plant healthcare - on planting cycles (5 times per year for first two years).Tree removal program for all trees at the end of their life cycle before they become hazardous.





Attachment 1


ROADWAY MAINTENANCE


Pothole Inspection and Repair

Pothole reporting

Street sweeping Not applicable Not applicable

Gravel roads maintenance

Parking lot maintenance and repair

SIDEWALK REPAIR AND

MAINTENANCE

Effect repairs to provide safe surfaces for pedestrian travel. Not applicable Not applicable Common Practice

TRAFFIC AND STREET SIGNSErection and maintenance of all regulatory and informational signage. Not applicable Not applicable Common Practice



ROADWAY SURFACE REPAIR

Patch potholes on all asphalt roadways and parking lots throughout the city.

Shared (In-house & Contract)


Department Long Term Plan (Council approved motion)

Proactive response:Priority 1: highways- to be completed annually.Priority 2: arterials- to be completed annually.Priority 3: collectors- to be completed annually.Priority 4: residential- to be completed on a 3 – year cycle.

Respond according to risk.

Not available

Maintenance: once per week.

Proactive response: once a year.Respond per customers' concerns.

Repair as required by inspection and completion of condition assessment index.Repairs per customer concerns.

Mounting, cleaning and replacements of traffic and street signs as required.





Attachment 1


CUSTOMER SERVICE


Beaudry Place

Grosvenor Outdoor Pool

Fountain Park Recreation Centre (FPRC)

Servus Place Common practice

Servus Place

Fountain Park Recreation Centre (FPRC)


Not applicable

Not applicable

Not Applicable

Not Applicable

CLIENT SERVICES

Provide exceptional customer service through front desk operations at Beaudry Place, Grosvenor Outdoor Pool, Fountain Park Recreation Centre and Servus Place including membership, admission, facility booking and miscellaneous sales, registrations for City programs and general reception.

Not Applicable

In-house

Hours of operations: Servus Place operates 363 days per year.Monday to Friday – 5:30 A.M. – 10:30 P.M.Saturday – 6:30 A.M. –10:30 P.M.Sunday – 6:30 A.M. – 9:30 P.M.

FACILITY SERVICES

Provide facility hosting services to Servus Place and Aquatics facility users including day of event facilitation, equipment provision and room set ups.

Not Applicable

Not Applicable

RECREATION AND PARKS

SERVICES SERVICE SCOPE/ DEFINITIONSERVICE COMPONENTS (IF

APPLICABLE)

FACILITY (IF


GUIDING SERVICE STANDARD DOCUMENTSTARGET SERVICE LEVEL

STANDARD


Attachment 1



Servus Place Business plan Common practice

Fountain Park Recreation Centre Common practice

Outdoor Leisure Pool Grosvenor Outdoor Pool Common practice

Outdoor Spray Park Woodlands Water Play Park Common practice

Indoor Competitive Pool FPRC

Servus Place

FPRC

Indoor Provision of contained indoor space which houses exercise equipment for the purpose of physical exercise.

Servus Place Fitness Centre

Common practice (non- council approved)

OutdoorProvision of outdoor fitness equipment to be used for the purpose of physical exercise.

Lion's Park Not applicable Not available

DELIVERY MODE


STANDARD

Not Applicable


Provision of a contained indoor space which houses exercise equipment for the purpose of physical exercise.

Not ApplicableFITNESS EQUIPMENTS In-House

Hours of operations at Servus Place:Monday - Friday: 5:30 a.m. - 10:30 p.m.Saturday: 6:30 am - 10:30 p.m.Sunday: 6:30 a.m. - 9:30 p.m.

AQUATICS FACILITIES

Provision of public access aquatics facilities for scheduled and spontaneous recreation and sport activity.

Indoor Leisure Pools and Amenities

In-House

The Landrex Water Play Centre operates 363 days per year. Monday - Friday: 5:30 a.m. - 10:30 p.m.Saturday: 6:30 a.m. -10:30 p.m.Sunday: 6:30 a.m. - 9:30 p.m.

Fountain Park operates 363 days per year. Monday to Friday: 5:30 a.m. -10 p.m.Saturday: 6 a.m. - 8:30 p.m.Sunday: 7 a.m. - 8:30 p.m.

Grosvenor Outdoor Pool is open approximately 150 days per year, weather dependant.

WWPP gates open every day from 9:45 a.m. to 8:15 p.m.Water features are on from 10:00 a.m. to 8:00 p.m. (Weather permitting)

Saunas and steam rooms

RECREATION AND SPORT FACILITIES


APPLICABLE)

FACILITY (IF

APPLICABLE)


Attachment 1



Akinsdale Arena

Kinex Arena

Go Auto Arena

Troy Murray Arena

Mark Messier Arena

Alpine Park

Braeside

Deer Ridge Park

Flagstone Park

Gatewood Park

Grosvenor Park

Hodgson Park

Larose Park

St. Albert Catholic High School

Oakmont Park

Salisbury Park

Willoughby Park

Deerbourne ParkLion's Park

Erin Ridge Park

Flagstone Park

Gatewood Park

Grosvenor Park

Kingswood Park

Larose Park

Lacombe Lake Park

North Ridge

Oakmont ParkPrinceton ParkSalisbury ParkWilloughby Park

Leisure IceProvision of one indoor, non-boarded, level, maintained surface to be used for dry floor or ice recreation, entertainment or public use.

Servus Place

ICE SURFACESProvision of maintained ice dedicated to use for recreation and sport activities. Not applicable Not applicable Not Available

Social Ice SurfaceProvision of fourteen maintained, snow bank bordered, outdoor recreation surfaces on natural ground that are flooded in the winter months.

In-House

Indoor ArenasProvision of boarded, level arena surface with spectator seating for dry floor or ice sports, entertainment and other public use.

In-House

Outdoor RinksProvision of twelve maintained, boarded, outdoor recreation surfaces on natural ground that are flooded in the winter months.

In-House

TARGET SERVICE LEVEL

STANDARD



APPLICABLE)

FACILITY (IF




Attachment 1



Tudor Glen Veterinary Clinic South Field house (Servus Place)Sarasota North Field House (Servus Place)Akinsdale ArenaKinex ArenaGo Auto ArenaTroy Murray ArenaMark Messier Arena

Outdoor Artificial Turf Fields Riel Outdoor Field

Albert Lacombe Elementary School (3)Alpine Park (2)

Attwood Drive (2)Bellerose Composite High School (1)Eldorado Park (3)Forest Park (2)Gatewood Park (2)

Glouchester Park (2)

Grosvenor Park (1)

Langholm Park (1)

Langley Park (1)

Larose Park (1)

Leo Nickerson Elementary School (1)

Lorne Akins Junior High School (1)Marguerite D'Youville (1)Pineview Park (1)

Poplar Park (1)

Robert Rundle Elementary School (1)Salisbury Park (1)Sir Alexander MacKenzie Elementary School (1)

St. Albert Catholic High School (1)

Vital Grandin Elementary School (3)

Wiloughby Park (3)

In-House

Indoor Concrete Floor Arenas

SPORTFIELDS

Outdoor Natural Turf Fields

Provision of maintained dry floor, artificial turf and natural turf field space dedicated to use for recreation and sport activities.

Not Available Not applicableNot Applicable

Indoor Artificial Turf Fields


APPLICABLE)

FACILITY (IF


GUIDING SERVICE STANDARD DOCUMENTS TARGET SERVICE LEVEL

STANDARD



Attachment 1



Community GymnasiumsReid Built Gymnasium (Servus Place)

In-House

School GymnasiumsAllocate identified school facility space to community non-profit organizations and the public.

24 schools in the Reciprocal Use Agreement

Partnership

Servus Place

Fountain Park Recreation Centre

Outdoor Playgrounds Community Parks

Albert Lacombe Elementary School (1)

Alpine Park (1)

Bellerose Composite High School (1)

Erin Dale Park (1)

Flagstone Park (1)

Gatewood Park (1)

Grosvenor Park (1)

JJ Nearing (1)

Langley Park (4)

Larose Park (1)

Leo Nickerson Elementary School (1)

Liberton Park (1)

Lorne Akins Junior High School (4)

Murial Martin Elementary School (1)

Mission Park (1)

Poplar Park (1)

Robert Rundle Elementary School (1)

Vital Grandin Elementary School (1)

Willoughby Park (1)



Not applicable Not availableBALL DIAMONDSProvision of twenty five ball venues that include a field, three bases and home plate. Not applicable In-House Not Applicable

GYMNASIUMS

Provision of indoor gymnasium space to the community for the purpose of social, recreational and sport activities.

PLAYGROUNDSProvide spontaneous recreational play structures for public use. In-House

Not applicable

Indoor PlaygroundsNo applicable



APPLICABLE)

FACILITY (IF



STANDARD


Attachment 1



Bellerose Composite High School (2)Alpine Park (2)Fountain Park Recreation Centre (2)Ironwood Park (2)Larose Park (2)Mission Park (4)Willoughby Park (4)Glouchester Park (2)

Basketball Courts TBD

Racquetball and squash courts Fountain Park Recreation Centre

Volleyball courts (1) Woodlands Water Play Park

Pickle ball courts Lacombe Park

SKATEBOARD PARK

A purpose-built recreational environment dedicated to recreation and sports activities such as skateboarding, BMX, scooter, wheelchair and inline skating.

Not applicable Woodlands Water Play Park In-House Not applicable Not applicable

Servus Place

Fowler Athletic Park

Athletic ParkProvision of amenities for the purpose of field training including running, jumping and throwing

Fowler Athletic Park

Servus Place (3)

Fountain Park Recreation Centre (2)

Akinsdale Clubhouse

Grandin Clubhouse

Lacombe Clubhouse

Willoughby Clubhouse

Mission Clubhouse

Picnic Shelters Lion's Park

Not available Not Applicable Not applicable

Not available

TRACK FACILITY

TrackProvision of a dedicated, level surface to be used for running and walking

MEETING SPACES

A room provided for singular events such as social gathering, business conferences and meetings.

Meeting Rooms

Clubhouses

Provision of running/walking track and amenities required for field training activities. Not applicable Not applicableIn-House Not available

In-House Not applicable Not applicable Not available

SPORT COURTS

Provision of open level areas equipped with appropriate lines and amenities, upon which a recreational game is played.

Tennis courts (20)

In-House


APPLICABLE)

FACILITY (IF



STANDARD



Attachment 1



Lacombe Lake Park

Lion's Park

Kingswood Park

Woodlands Park

Rotary Park

Not applicable

Napoleon Park

Delage Park

Henderson Park

Grosvenor Park

Langley Park

Fountain Park

LINEAR PARK AND TRAIL

SYSTEM

Provide pedestrian and cyclist connections throughout the City to community wide destinations. Offer linkages to open spaces within the park system.

Glenwood Park

St. Albert Soccer Association

St. Albert Minor Baseball AssociationRugby

St. Albert Minor Football Association

Botanic Park

Not applicable Not applicable Not applicable NEIGHBOURHOOD PARK

Designed to serve the unstructured needs of the neighbourhood. Designed to serve residents who live within walking distance of the park.

Not applicable

Designed to met the parks and recreation needs of the City beyond those provided at a neighbourhood level. Serves many neighbourhoods or geographic region. Contains facilities required for community programming. May include a school site.

COMMUNITY PARK

SPECIAL USE AREA

City owned land with a lease or incense by a non-profit group that provides restricted public access to the specialized or community recreational opportunities.

Not applicable


In-House

Partnership

CITY WIDE PARKS

Provision of park space designed to serve the residents who live within walking distance of the park.

Not applicable

RED WILLOW PARK CORRIDOR

Parks and trails along the shore lands of the Sturgeon River and Big Lake within St. Albert boundaries.

TBD


APPLICABLE)

FACILITY (IF



STANDARD

PARKS AND NATURAL AREAS


Attachment 1


PROGRAM DELIVERY


Naturalization Plantings

Partners in Parks

Commemorative Bench Program

Preschool Program Fountain Park Recreation

Fountain Park Recreation

Grosvenor Outdoor PoolFountain Park Recreation


Fountain Park Recreation


Servus Place

Community Clubhouses

Servus Place

Community Parks (15)

Community Clubhouses (5)

Youth Programs Servus Place

Adult Programs Servus Place

Summer Programs Community Wide

Childminding Services Servus Place

Mind Body Programming

Fitness Programming

Personal Training

Group/Team Training

Not applicable


STANDARD

Servus Place

RECREATION PROGRAMS

The direct provision of recreation programming for registered and drop-in participants at community facilities, parks and open spaces in accordance with Fundamental Movement Skills Guidelines, with Alberta Childcare Legislation, corporate Health & Safety Policies and the Long Term Athlete Development Model.

Preschool Programs

Child Programs

For ages 3 months to 8 years. Compliance with Alberta Childcare Legislation and Corporate Health and Safety Policies.

FITNESS PROGRAMS

The direct provision of fitness programming and services to registered and drop-in program participants

AQUATICS PROGRAMSThe direct provision of Aquatics based programming

Learn to Swim

Elite Program

Specialty Programming

Not available

In-House Not applicable Not applicable

Not available

PARKS PROGRAMS

Management and provision of the parks programs in support of parks infrastructure for the City of St. Albert.


APPLICABLE)

FACILITY (IF



Attachment 1



COMMUNITY GROUP

ENGAGEMENT AND

DEVELOPMENT

Provide facilitation and support to community groups on an ongoing basis to educate, communicate, inform and build capacity in community program delivery.

Not applicable Not applicable In-house Not applicable Not applicable

COMMUNITY PROJECT

DEVELOPMENT

Consult and assist St. Albert community groups on capital and operating projects Not applicable Not applicable In-house/Contract Not applicable Not applicable

St. Albert Rugby Football Association

St. Albert Skating Club

St. Albert Soccer Association

St. Albert Track and Field Club

St. Albert Minor Baseball

Big Lake Environment Support Society

St. Albert Tennis Association

St. Albert Men’s Slow-pitch

St. Albert Curling Club

St. Albert Nordic Ski Club

Society of Friends for St. Albert Botanic Par

St. Albert Community Gardens

Holes Greenhouses

COMMUNITY GROUP RELATIONS

COMMUNITY USE OF CITY

OWNED LAND AND FACILITIES

Administer the management of lease and other agreements with non-profit community groups that provide recreation, sport and park programs, services and opportunities to the community.

Not Applicable In-House

Not available

Not available


APPLICABLE)

FACILITY (IF



STANDARD

Not available Not applicable Not applicable


Attachment 1



SUPPORT TO COMMUNITY

RECREATION, SPORT AND

PARKS EVENTS

Support St. Albert event organizing groups in the coordination of identified corporate services for the benefit of the community.

Not applicable Not applicable Community Lead C-CS-02 Community Events Not applicable

Canada Day Community Wide

Servus Place Halloween Haunt Servus Place

Parks Events (School Yard Cleanups, Clean and Green Riverfest, Arbor Day, City Wide Cleanup, Natural Area Cleanups)

Community Wide

COMMERCIAL SERVICES


Fountain Park Recreation Centre

Grosvenor Outdoor PoolAkinsdale/Kinex Arenas

Servus PlaceAlberta Healthy Eating in Rec Centres Guidelines

Woodlands Water Play ParkRiel Field

Restaurants Servus Place

Sport retail store Servus Place

Physio and sport therapy Servus Place

SPONSORSHIP

OPPORTUNTIIES

Provide sponsorship opportunities through physical spaces, programs and events for Recreation and Parks in accordance with C-FS-09 and the St. Albert Visual Identity.

Not applicable Not applicable In-House Not applicable Not applicable

ADVERTISING OPPORTUNITIES

Provision of physical advertising spaces in the community to businesses on behalf of the Recreation and Parks department in accordance with the City of St. Albert Visual Identity.

Not applicable Not applicable In-House Not applicable Not applicable

Lease Not applicable Not applicable Not available


DELIVERY MODE

Not available

Not available

RETAIL AND SERVICE

PROVIDING SPACES

Management of commercial agreements with vendors at recreation facilities that provide retail and food and beverage opportunities to the community.


STANDARD

FOOD AND BEVERAGE

PROVISION

Ensuring the provision of food and beverage services at six City owned facilities.

Concession ServicesFood vending options must be 20% healthy.

Starbucks store

Operation of the Starbucks store at Servus Place within the parameters of the Starbucks Master Licence Agreement and the Servus Place Lifecycle.

Direct


APPLICABLE)

FACILITY (IF

APPLICABLE)

Not available

RECREATION AND PARKS

EVENTS

Direct provision of Community Events utilizing a combination of City and volunteer resources.

In House

Lease

Not applicable

EVENTS PLANNING AND DELIVERY


APPLICABLE)

FACILITY (IF



STANDARD

Not applicable

Not applicable

Not available

Not available

Not available


Attachment 1

http://stalbert.ca/global/images/uploads/2014-Dec-1-Att1_C-CS-02CommunityEvents.pdf

http://stalbert.ca/global/images/uploads/2014-Dec-1-Att1_C-CS-02CommunityEvents.pdf


TRANSIT SERVICES


Common practice Design and operate charter bus service outside Fall/Winter weekday peak periods at the request of clients.100% recovery cost target.

CHARTER BUS SERVICESProvide charter bus services within St. Albert and Edmonton.

City sponsored charters; Private charters within St. Albert; Special Event park and ride service.

Contract Not applicable

Frequency

Local Service:Minimum 30 minute frequency during Weekday Peak Periods.Minimum 60 minute frequency during all other Weekday Periods and Weekends.

Vehicle loading

Maximum of 150% seated capacity for local trips.

Area coverage

- 400 m to 90% of all residences.- 250 m to medium and high density residential developments and institutional land uses.- 150 m to major seniors' residences and activity centres.- 600 m to industrial land.

HANDIBUS SERVICES

Specialized, shared ride, "to- the-door" transit services for residents of St. Albert who are unable to utilize conventional transit due to a physical or cognitive disability.

Not applicable ContractTransit Long Term Department Plan (2013-2027)

Long Term Department Plan (Council- approved motion)

Trip Coverage

Travel available to and from any destination within St Albert and to a select number of key destinations in Edmonton.

Hours of Service

7 a.m- 5 p.m Weekdays (excluding statutory holidays).

REGULAR FIXED ROUTE

SERVICES (LOCAL)

Provide convenient, affordable, and effective transit services within St. Albert. Local transit Contract Transit Services Policy C-

TS-01 (2005)

TRANSIT SERVICES






Maximum trip time

Local routes will not exceed 20 minutes to a Transit Station in peak periods and 30 minutes off-peak for 80% of riders.


Attachment 1




Frequency

Downtown Edmonton Service:Minimum 30 minute frequency during weekday peak periods.Minimum 60 minute frequency during all other weekday periods and weekends.

University of Alberta, NAIT, MacEwan Service:Minimum 30 minute frequency during weekday peak periods.Minimum 60 minute frequency during all other Weekday Periods during regular services hours.

Vehicle loading

Maximum of 100% seated capacity for trips longer than 25 minutes.Maximum of 115% seated capacity for trips less than 25 minutes.

Hours of operation

First bus to arrive at downtown Edmonton at 6:30 a.m. on weekdays, with last bus departing downtown Edmonton at 12:15 a.m., and local service to support these commuter trips.

First bus to arrive at University of Alberta at 6:45 a.m. on weekdays, with last bus departing University of Alberta at 10:15 p.m., and local service to support these commuter trips.

First bus to arrive at downtown Edmonton at 7:45 a.m. on Saturdays, with last bus departing downtown Edmonton 12:15 a.m., and local service to support these commuter trips.

First bus to arrive at downtown Edmonton at 11.15 a.m. on Sundays, with last bus departing downtown Edmonton 6:15

Ridership performance target (System wide: commuter

and local)

Ridership criteria is minimum 10 rides/ service hour.

Schedule reliability (System wide: commuter and local)

At least 90% of the buses system-wide shall be "on time" if they are no more than 3 minutes late (all trips) and 1 minute early (on pick up trips only) of their designated schedules.

Cost recovery (System wide: commuter and local)

Total transit revenues should recover in the range of 40% to 60% of direct operating costs.

REGULAR FIXED ROUTE

SERVICES (COMMUTER)

Provide convenient, affordable and effective transit services to select major destinations in Edmonton.

Commuter transit Contract Transit Services Policy C-TS-01 (2005)




TRANSIT SERVICES


Attachment 1


RESIDENTIAL WASTE MANAGEMENT


Curbside waste collection In-house Environmental Master Plan (2014)

Long Term Department Plan (Non council approved)

Curbside recycling collection(utilizing a 'blue bag' system. Material is unbagged and sorted by a contractor)

Residential Solid Waste Management Bylaw (24/2011)

Council approved bylaw

Curbside organic collection Residential Solid Waste Policy (2015) Council approved policy

Recycling Depot

Compost Depot

The recycling depot is a manned depot open 40 hours per week, 5 days/week. The depot accepts recyclables (such as paper, cardboard and aluminum) as well as hazardous chemicals, paint, oil, tires, electronics, batteries and scrap metal.

The compost depot is an unmanned site which accepts residential yard waste (such as leaves, branched, soil, sod and other landscaping material). It is open year round, 7days/week.

RECYCLING AND COMPOST

DEPOT

A centralized site where residents can bring yard waste, recycling, hazardous waste and electronics for proper disposal.

In-house Residential Solid Waste Management Bylaw (2011) Council approved bylaw

RESIDENTIAL WASTE

COLLECTION

Collection, processing and disposal of landfill, organic waste and recyclable material for residents.

FrequencyAutomated collection of landfill waste every two weeks.

Variable rate optionsResidents are provided City owned waste carts, available in three sizes (240L, 120L and 60L) with corresponding monthly rates.

Contract

FrequencyWeekly collection of comingled recycling.

FrequencyAutomated collection of organic material: -Summer: weekly.-Winter: every two weeks.

Organics collected via City owned organic carts, available in two sizes (240 L & 120 L) with no rate differentiation between sizes.

UTILITIES SERVICES





Attachment 1


WATER MANAGEMENT


Water management facilities

Water distribution maintenance

Residential water services

STORMWATER MANAGEMENT


Stormwater management facilities and outfalls

WASTE WATER MANAGEMENT


Residential Wastewater Service Maintenance

Wastewater collection maintenance

Wastewater Management Facilities

Regional wastewater treatment External agreement Sanitary Sewer Bylaw 33/2001 Council approved bylaw

STORMWATER DRAINAGE

SERVICES

Operate and maintain the storm water collection systems, management facilities and outfalls that support the flow of rainfall and snowmelt through the city to the Sturgeon River.

Stormwater collection maintenance

In-house

Alberta Environment Stormwater Management Guidelines and the City of St. Albert Utility Master Plan.

Common practice (non-Council approved)/Council approved strategic planning document

Minimize the amount of silt entering the city's storm collection system and sedimentation into the Sturgeon River by cleaning all arterial and collector roadway and 1/3 of all neighbourhood residential catch basins on an annual cycle.

Manage the storm water run-off (rainfall and snow melt) throughout the City that flows to the Sturgeon River by conducting annual inspections, repairs, and rehabilitation and maintenance of the storm water drainage systems throughout the city.

SERVICES


WASTE WATER MANAGEMENT

Operate, maintain and manage the infrastructure and facilities that collect wastewater from all properties within the City of St. Albert that are connected to the municipal wastewater system.

In-house

Alberta Environment Code of Practice for Wastewater Collection and the City of St. Albert Utility Master Plan

Legislative/Council approved strategic planning document

Consistently provide reliable waste water collection from all properties connected to the municipal wastewater system in compliance with legislative requirements.

Ensure compliance with the standards prescribed within the Sanitary Sewer Bylaw for the collection of wastewater from all properties connected to the municipal wastewater collection system for transmission to the Alberta Capital Region Wastewater Treatment Plant.




SERVICE DEFINITIONSERVICE COMPONENTS (IF



Council approved bylawAttain 24/7 uninterrupted supply of safe drinking water supply from EPCOR for distribution by the City to all properties connected to the municipal water system.

In- house

Alberta Environment Code of Practice for Water Distribution, the Guidelines for Canadian Drinking Water Quality and the City of St. Albert Utility Master Plan.

Legislative/Council approved strategic planning document

Consistently provide uninterrupted supply of safe drinking water to all properties connected to the municipal water system in compliance with legislated requirements.


WATER SUPPLY AND

DISTRIBUTION MANAGEMENT

Supply, operate and maintain the distribution of drinking water to all properties within the City of St. Albert that are connected to the municipal water system and facilities.

Regional Water treatment and supply External agreement Water Supply Agreement

Bylaw 23/98





Attachment 1

Service Level Benchmarking Report Page 1

SERVICE LEVELS BENCHMARKING REPORT Service Level Benchmarking Project July 14, 2015

Attachment 2


TABLE OF CONTENTS

INTRODUCTION ............................................................................................................. 3

BENCHMARKING METHODOLOGY ............................................................................. 4

MUNICIPAL SERVICE LEVEL BENCHMARKING SUMMARY ..................................... 4

FIRE SERVICES ............................................................................................................. 4

POLICING SERVICES .................................................................................................... 8

RESIDENTIAL WASTE MANAGEMENT ...................................................................... 12

ROADWAY MAINTENANCE ......................................................................................... 15

TRANSIT SERVICES .................................................................................................... 18

TURF MAINTENANCE .................................................................................................. 23

URBAN FORESTRY MANAGEMENT ........................................................................... 31

APPENDX A: ADDITIONAL INFORMATION COLLECTED ........................................ 34

Attachment 2


INTRODUCTION

The Service Levels Benchmarking (SLB) project is a part of the City of St. Albert’s Continuous Improvement Program, with the goals of completing an inventory of the City’s external services and associated service level standards that are currently in place and benchmarking selected services and associated service level standards to comparable Alberta municipalities. A service level standard is a commitment to service at a particular level; it is a statement that tells clients what level or quality of service will be delivered.

The following report summarizes findings from the benchmarking surveys with the selected municipalities. Actual performance and/or costs of service delivery were not benchmarked.

With the direction and approval of the project’s Steering Committee, the following City services and associated service level standards were selected for benchmarking: • Fire Services • Police Services • Public Works

o Roadway Maintenance o Turf Maintenance o Urban Forestry

• Transit Services • Utilities

o Residential waste management

Benchmarking municipalities were selected based on their interest to participate in the SLB project as well as their comparable size, service delivery models and physical and socio-political climates to St. Albert.

The City of St. Albert’s City Manager invited 12 municipalities to participate in the benchmarking component of the SLB project. The following six municipalities signed a participatory agreement to partake in the project: Airdrie, Cochrane, Lacombe, Lethbridge, Lloydminster and Okotoks. Additional municipalities were identified for the benchmarking and letters were sent to the City Managers to request or notify of their participation. The following additional municipalities also took part in the project: Grande Prairie, Leduc, Medicine Hat, Red Deer, Regina, Spruce Grove, Strathcona County and Wood Buffalo.

The following 14 municipalities participated in the benchmarking of service level standards of selected services:

MUNICIPALITY St. Albert Airdrie Cochrane Grande Prairie Lacombe Leduc Lethbridge Lloydminster Medicine

Hat Okotoks Red Deer Regina Spruce

Grove Strathcona County Wood Buffalo

POPULATION 63,255 (2014)

54,891 (2014)

23,084 (2015)

55,032 (2011)

12,728 (2014)

28,583 (2014)

93,004 (2014) 31,483 (2013) 61,180

(2012) 25,511 (2011)

100,807 (2015)

213,780 (2013)

29,526 (2014)

92,403 (2012)

Urban service area: -72,944 (2012) Rural service area: -4,192 (2012)

Attachment 2


BENCHMARKING METHODOLOGY

Consultation with appropriate Directors and General Managers took place in order to confirm services for benchmarking, to prepare the benchmarking survey questionnaires and to select comparable municipalities. Electronic benchmarking questionnaires for each service were sent to appropriate municipalities as directed by the department’s Directors and General Manager. The benchmarking surveys provided details for the City of St. Albert’s services and associated service level standards and requested similar information from participating municipalities. The municipalities were given three weeks to complete their respective benchmarking surveys. Support was provided throughout the data collection process to answer any questions and/or concerns from participants.

The results of the benchmarking report have been summarized and compiled in tables to present the service level standards of all participating municipalities, where information was available.

SERVICE LEVELS BENCHMARKING SUMMARY

The following section provides a summary of the information collected on service levels. It begins with a brief description of the service, followed by key observations and a table summarizing the information gathered. Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).

FIRE SERVICES

Fire Services safely and efficiently prevent the loss of life and property through the provision of fire and medical emergency response services, fire and life safety education, fire enforcement, prevention and investigations. Fire services respond to many different types of emergencies such as chemical spills, motor vehicle accidents, floods and storms.

Observation:

Fire rescue response times vary amongst the surveyed municipalities but range between seven to 10 minutes, 90 per cent of the time. St. Albert’s fire rescue response is nine minutes, 90 per cent of the time for the arrival of the first engine. Some municipalities such as Medicine Hat, Red Deer and Regina have response times specified for the arrival of a first engine and another response time for the remaining or full unit(s).

Medical first response time is often similar to the fire rescue response times, with the exception of Red Deer with seven minutes, 90 per cent of the time response for fire rescue and a 7 minutes 30 seconds, 90 per cent of the time, for medical first response. Fire halls in Medicine Hat, Lacombe and Lloydminster do not provide medical first response and ambulance medical response.

Amongst the surveyed municipalities, St. Albert, Leduc, Red Deer, Spruce Grove, Strathcona and Wood Buffalo are the only fire departments that offer ambulance medical response. The ambulance medical responses for St. Albert (nine minutes, 90 per cent), Airdrie (eight minutes, 90 per cent), (Spruce Grove (five minutes 20 seconds, 90 per cent) and Strathcona (eight minutes 10 seconds, 90 per cent) are similar to their fire rescue response, while ambulance medical response times differ from fire rescue for Wood Buffalo (eight minutes vs.10 minutes, 90 per cent), Red Deer (six minutes 30 seconds vs. seventh minutes, 90 per cent) and Leduc (nine minutes vs. 10 minutes, 90 per cent).

In addition, St. Albert, Airdrie, Leduc, Red Deer, Cochrane and Lloydminster have all established a service level standard for an Emergency Operation Centre to be operational within one hour, with the exception of Spruce Grove with a service level standard to be operational within two hours.

Attachment 2


The following table shows service level standards for response times and resources for Fire Services in St. Albert and thirteen other municipalities, of which three are volunteer-based departments 1(Cochrane, Lacombe and Lloydminster).

SERVICE LEVEL STANDARDS CATEGORY

MUNICIPALITY

ST. ALBERT AIRDRIE COCHRANE GRANDE PRAIRIE LACOMBE LEDUC LETHBRIDGE LLOYDMINSTE

R MEDICINE HAT

RED DEER REGINA SPRUCE

GROVE STRATHCONA

WOOD BUFFALO

Urban population 63,255 57,000 20,208 55,032 12,728 28,563 93,000 31,483 62,000 100,807 209,000 30,000 65,000 72,944

Urban area (sq. km) 49.7 84.92 30 73.45 22.01 43.1 122.8 43.372 112 104.29 187 32.37 20 58.89

Delivery mode of service

In-house (Fire Services) In-house In-house In-house Volunteer-

based In-house In-house Volunteer-based In-house In-house In-house In-house In-house In-house

Fire rescue response 9 minutes, 90% 8 minutes, 90% Info not

provided

5 minute travel time to residential areas (does not include handling or chute time)

Chute Time:10 minutes 90%;

On Scene: 15 minutes 90%

10 minutes, 90%

No approved service level standard

10 minutes, 90%

First engine arriving within 6 minutes 20 seconds 90%’

Full alarm assignment: 12 minutes 20 seconds, 90%

7 minutes 90%, first unit on scene within 4 minute travel time, 90%

First unit within 6 minutes 20 seconds 90%;

All units within 10 minutes 20 seconds, 90%

5 minutes and 20 seconds, 90%

8 minutes, 90%

10 minutes, 90%

Number of urban fire halls 3 3 1 3 1 1 4 2 3 5 7 1 3 4

Ambulance medical response 9 minutes, 90% 8 minutes, 90%

N/A (respond to medical first response if there is no ambulance within 20 minutes)

N/A (does not provide ambulance medical response)


9 minutes, 90%

Info not provided

N/A (Ambulance is a private service, dispatched from Prince Albert, SK)


6 minutes 30, seconds 90%

Info not provided


8 minutes, 90%

8 minutes, 90%

Number of Advanced Life Support (ALS) front line ambulances

2 0 0 0 0 2 4x 24 hour 4x 12 hour 0 0 5 0 2 3 3

1 Volunteer-based departments: Cochrane, Lacombe and Lloydminster

Attachment 2



MUNICIPALITY


R MEDICINE HAT


GROVE STRATHCONA

WOOD BUFFALO

(24/7/365)

Number of Basic Life Support (BLS) front line ambulances in service (24/7/365)

0 0 0 0 0 0 0 0 0 0 0 0 0 1

Number of urban fire halls providing medical first response

3 3 (providing BLS at minimum)

1 3 0 1 4 0 0 5 7 1 3 4

Medical first response 9 minutes, 90%

Minimum BLS, 8 minutes 90% of time

N/A (respond to medical first response if there is no ambulance within 20 minutes)

5 minute travel time to residential areas

N/A (does not provide medical first response)

10 minutes, 90%

N/A (no service level standard in place)

N/A (The service level standard is set by the Saskatchewan Prairie North Health Region)

Not applicable

7 minutes 30 seconds, 90%

6 minutes 20 seconds, 90%


8 minutes, 90%

10 minutes, 90%

Fire inspections 100% Quality Management Program (QMP)

100% QMP 100% with QMP 100% QMP

N/A (no service level standards)

100% QMP 100% QMP N/A (no service

level standards) 100% QMP 100% QMP

1-5 year cycle

N/A (QMP in place but no compliance % in place)

95% High Risk Residential 100% QMP

Number of full-time fire inspectors

2 1 2 3 0 (contracted service)

1 7 2 4 8 7 1 10 (6 inspectors and 4 officers)

9

Emergency Operations Centre (EOC) service level standard

Open in 30 minutes Operational in 1 hour


Operating within 1 hour

No established service level standard (GP is a member of the Grande Prairie Regional Emergency Partnership)

N/A (no specific level of service established for EOC activation)


N/A (no service level standard in place).



First person in 15 minutes Open in 30 minutes

Operational in 1 hour

Info not provided

Operational in 2 hrs


N/A (no standard timeframe established)

Attachment 2



MUNICIPALITY


R MEDICINE HAT


GROVE STRATHCONA

WOOD BUFFALO

Fire dispatch alarm processing 1 minute

N/A (standards are followed via Red Deer dispatch)

90 seconds 60 seconds, 80% 120 seconds 90

seconds 60 seconds, 90% 60 seconds

Pre Signal: 30 seconds Full details: 90 seconds

60 seconds, total time 90 seconds

80 seconds 90%

60 seconds

80 seconds, 90% 90 seconds

Number of dispatchers 1 N/A (contracted) N/A

(contracted) 2 N/A (contracted)

N/A (contracted)

3 N/A (contracted) 1 5 peak time

2 on shift at a time 4 full-time dispatchers with fire fighter dispatchers rotated in

N/A (contracted)

2 or 3 per shift 3 (1 as 911 operator)

Attachment 2


POLICING SERVICES

Policing services are provided to preserve the peace, protect life and property, and educate the community in order to increase the safety and security of communities. Policing services include crime prevention and reduction, law enforcement, emergency response, traffic enforcement and drug activity and trafficking enforcement.

Observation:

Policing services are provided to preserve the peace, protect life and property, and educate the community in order to increase the safety and security of communities. Policing services to the public include crime prevention, education and reduction, general police response, general and drug activity investigation, traffic enforcement, bylaw enforcement and 911 call answer and dispatch.

Observation:

St. Albert is the only municipality that offers front counter services on Saturday.

St. Albert and Spruce Grove are the only municipalities that have dedicated resources allocated specifically for drug activity and trafficking enforcement.

In St. Albert, Airdrie, Lacombe, Cochrane and Leduc, traffic enforcement is enhanced through the use of community peace officers.

St. Albert and Spruce Grove have three mobile photo enforcement units while Leduc, Lethbridge and Lloydminster have two mobile photo enforcement units.

St. Albert, Spruce Grove and Lethbridge are the only municipalities that have intersection safety devices permanently installed for speed and red light enforcement.

Responsibilities for 911 call taking and police dispatching vary across municipalities. St. Albert and Lloydminster are the only municipalities that operate their own primary 911 call answer and 24/7/365 police dispatch centre. Other surveyed municipalities contract out the 911 call answer service and the majority of municipalities handle police dispatching through the Alberta Operational Communication Centre-RCMP (Northern or Southern).

The following tables show service level standards for policing resources and service hours in St. Albert and seven other Alberta municipalities for general duty policing, municipal enforcement services and 911 operations.

Areas where further information needs to be collected and/or verified in order to enhance the benchmarking report have been marked by an asterisk (*).

General Duty Policing


MUNICIPALITY

ST. ALBERT AIRDRIE COCHRANE LACOMBE LEDUC LETHBRIDGE LLOYDMINSTER OKOTOKS SPRUCE GROVE

Population 63,255 54,891 23,084 12,728 28,583 93,004 plus 7,526 Coaldale 31,483 24,511

29,526

Attachment 2



MUNICIPALITY


Urban area (sq. km) 49.7 84.92 30 22.01 43.1 122.8 43.372 19.24 32.37

Provider of general duty policing services

RCMP contract RCMP RCMP Lacombe Police Services RCMP Lethbridge Regional

Police RCMP * RCMP and local community police officer (CPO)

Servicing municipality(ies) City of St. Albert* Airdrie, Crossfield and

Rockview County Town of Cochrane City of Lacombe City of Leduc City of Lethbridge and Town of Coaldale (as of January 2016)

City of Lloydminster RCMP Spruce Grove municipality

Front counter hours

Monday- Friday: 8 a.m. to 6:30 p.m. Saturday: 8 a.m.-12 p.m.

Monday to Friday: 8:30 a.m. – 5 p.m.

Monday to Friday: 8 a.m. – 5 p.m.

Monday to Friday: 8:30 a.m. – 4:30 p.m.

Monday to Friday: 8 a.m. – 4:30 p.m.

Monday to Friday: 7 a.m. - 7 p.m.

Monday- Friday: 8 a.m. to 6 p.m.

Monday to Friday: 8 a.m.- 5 p.m.


Number of police officers in general duty

34 38* 15 14 23 83 28 20 20

Number of police officers in general investigation services

4

Info not provided*

2

Info not provided

3

31 -Assigned variously to plainclothes investigative units -1 position funded by Alberta Law Enforcement Response Team (ALERT and one funded by National Weapons Enforcement Support Team (NWEST)

7 1 1

Number of police officers in traffic unit 5

Info not provided*

1

Info not provided New traffic unit started July 2015 with 2 RCMP officers and one CPO

10 4 0

Share 1 RM with Stony and Province (not paid by Spruce Grove)

Number of police officers in crime prevention/school resource

5

Info not provided* Info not provided

1 2

14 -1 staff sergeant, 1 sergeant plus, 6 School Resource Officer, 3 in community and diversity unit and 1 Fatal Alcohol Spectrum Disorder (FASD) Coordinator

1 (traffic secondary duty) 0 Share 1 RM with

others

Attachment 2



MUNICIPALITY


Number of police officers in crime reduction

1

Info not provided* Info not provided Info not provided Info not provided This role is not specifically identified 0

1 -same officer in general investigative duties

1

Number of police officers in drug activity and enforcement

4

Info not provided* Info not provided Info not provided 1 Municipal RCMP member in plainclothes unit is dedicated to drug enforcement (+one provincial)

15 -5 funded by ALERT, including intelligence unit

Info not provided

0 1

Municipal Enforcement Services


MUNICIPALITY

ST. ALBERT AIRDRIE COCHRANE LACOMBE LEDUC LETHBRIDGE LLOYDMINSTER SPRUCE GROVE

Population 63,255 54,891 23,084 12,728 28,583 93,004 plus 7,526 in Coaldale 31,483 29,526

Area (sq. km) 49.7 84.92 30 22.01 43.1 122.8 43.372 32.37

Delivery mode of service In-house In-house In-house In-house In-house In-house In-house

In-house and contracted photo enforcement

Number of officers dedicated to general duty/response and bylaw enforcement

6 10 -5 CPO1 and 5 CPO2 6

1 -One CPO1 - Traffic enforcement (no bylaw)*

6 permanent officers - 5 CPO1, 1 CPO2 and 1 seasonal weed inspector.

Info to be collected (Bylaw enforcement is a City of Lethbridge responsibility)

4 CPO2 4 CPO1 2 CPO2

Service hours for general duty officers

Monday- Friday: 7:30 a.m. - 9 p.m. Saturday - Sunday: 7:30 a.m. - 5 p.m.


Monday to Saturday: 7:30 a.m.- 6 p.m.


Monday to Sunday: 7 a.m. – 10 p.m. Summer hours are 6:30 a.m. – 2 p.m.

24/7/365 12 hour shifts

Monday: 8 a.m. – 5 p.m.; Tuesday to Friday: 10 a.m. to 7 p.m.; Saturday 8 a.m. – 5 p.m.

Monday to Sunday: 7 a.m. – 10 p.m.’ Summer is extended until 1 a.m.

Number of community peace officers (CPO) dedicated to traffic enforcement

2 5 2 CPO1 1 1 0 0 0

Attachment 2



MUNICIPALITY


Service hours for CPO traffic unit, if applicable

Monday- Friday: 7:30 a.m. - 9 p.m.; Saturday - Sunday: 7:30 a.m. - 5 p.m.


Monday to Saturday: 7:30 a.m. - 6 p.m.

Monday to Friday 8 a.m. – 5 p.m.

No CPO traffic unit (integrated RCMP/CPO unit started July 2015)

N/A (no CPO traffic unit) N/A (no CPO traffic unit) No CPO traffic unit

Number of mobile photo enforcement units

3 N/A (no mobile photo enforcement)

N/A (no mobile photo enforcement) Varies 2 2 2 3

Number of peace officers and assistants dedicated to photo enforcement

0 (contract) N/A (no mobile photo enforcement)

N/A (no mobile photo enforcement) 0 N/A (contract service)

2 assistants 6 commissionaires (contract)

4 contract CPO1 (contract) 3 (contract)

Hours of operation for photo enforcement 12,064 hours per year N/A (no mobile photo

enforcement) N/A (no mobile photo enforcement) Varies 3,840 hours per year Monday to Friday: 7

a.m. to 8 p.m. 200 hours per month

Monday to Sunday: 6 a.m. – 11 p.m. (flexible)

Number of intersections monitored by permanent cameras

3 0 0 0 0 2 intersection cameras which rotate among 6 intersections

0 3

911 Operations


MUNICIPALITY


Population 63,255 54,891 23,084 12,728 28,583 93,004 plus 7,526 in Coaldale 31,483 29,526

Urban area (sq. km) 49.7 84.92 30 22.01 43.1 122.8 43.372 32.37

Responsibility for primary 911 call taking Local police (City) Contract

Contract: Calgary Public Safety Communications Centre (PSCC)

Contract: City of Red Deer Primary Service Answer Point (PSAP)

Contract: Strathcona County Contract: PSCC Police (City) Contract: Parkland

County

Responsibility for 911 police dispatching Local police (City)

Southern Alberta Operational Communication Centre (SAOCC)-RCMP

SAOCC-RCMP SAOCC-RCMP

Northern Alberta Operational Communication Centre (NAOCC)-RCMP

Contract: PSCC Local police NAOCC-RCMP

Attachment 2



MUNICIPALITY


Hours of operation for call taking and dispatching

24/7/365 24/7 24/7 24/7 24/7 24/7/365 by PSCC 24/7 LOCC 24/7

RESIDENTIAL WASTE MANAGEMENT

Solid waste management is the collection, processing and disposal of landfill, organic waste and recyclable material. Solid waste management diverts waste from ending up in landfill sites by processing waste in recycling and compost facilities, thereby reducing the negative impacts on the environment.

Observation:

The frequency of curbside waste collection is on a biweekly basis for St. Albert and Strathcona County, while the other seven communities surveyed have a weekly curbside waste collection. Four out of nine municipalities, St. Albert, Spruce Grove, Strathcona County and Lethbridge, have different cart sizes for solid waste collection with corresponding rates and all four communities have comparable rates.

Three out of the nine municipalities (Airdrie, Lethbridge and Medicine Hat) do not offer curbside recycling services, while five municipalities offer weekly curbside recycling, similar to St. Albert. The exception is Spruce Grove, which offers biweekly curbside recycling collection. Curbside organic collection has seasonal collection frequency for most municipalities, including St. Albert, whereby collection frequency is reduced during the winter months. Cochrane and Lethbridge offer no curbside organic collection.

Similar to St. Albert, all municipalities surveyed run a recycling depot and five of them also run a compost depot. The compost depot in St. Albert, Cochrane, Spruce Grove and Strathcona County are transfer facilities, while those in Lethbridge and Medicine Hat are compost-processing facilities.

The following table highlights the service level standards for solid waste collection, and recycling and compost depots for St. Albert and eight other communities (Airdrie, Cochrane, Lacombe, Lethbridge, Medicine Hat, Lloydminster, Spruce Grove and Strathcona County). Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).


SERVICE LEVEL STANDARDS BY MUNICIPALITY

ST. ALBERT AIRDRIE COCHRANE LACOMBE LETHBRIDGE MEDICINE HAT LLOYDMINSTER SPRUCE GROVE STRATHCONA COUNTY

Population 63,255 54,891 23,084 12,728 93,004 61,180 31,483 29,526 92,403

Attachment 2





Urban area (sq. km) 49.7 84.92 30 22.01 122.8 112 43.372 32.37 20

Delivery mode of service In-house (Utilities Department) * * * * * * * *

Frequency of curbside waste collection

Automated: every two weeks Weekly Automated: weekly Automated: weekly Automated: weekly Automated: weekly Automated: weekly Automated: weekly Automated: weekly

Collection type for curbside waste collection

City-owned waste carts

Manual (bags or carts) Carts Carts Carts Carts Carts Carts Carts

Different cart sizes for solid waste collection with applicable corresponding rates

240L: $29.27/ month (garbage + blue bag + organics)

No different cart sizes and rates



240L: $11.85/month (only garbage)



240 L: $28.50/month (garbage + blue bag + organics)

Urban residents: -65 gallon: $25.50 Hamlet residents: -35 gallon: $24.50

120L: $24.50/ month (garbage + blue bag + organics)

360L: $13.60/ month (only garbage)

120 L: $25.25/month (garbage + blue bag + organics)

60L: $21.06/month (garbage + blue bag + organics)

No additional cart size & rate

No additional cart size

Rural residents: -65 gallon: $23.40 Rural residents: -35 gallon; $22.40

Curbside recycling collection type and frequency

Blue bag: weekly

No curbside recycling

Automated carts: weekly (one cart size: 240 L)

Blue box: weekly No curbside recycling No curbside recycling Blue bag: weekly

Blue bag: biweekly Manual Blue bag: weekly

Frequency for curbside organic collection

Summer: weekly Winter: every two weeks

May 1 – October 31: weekly November 1- April 30: biweekly

No curbside organic collection

Summer: every two weeks Winter: no collection

No curbside organic collection

From the third week of April to second week of November: weekly yard waste collection

Weekly collection Summer: weekly Winter: monthly

Urban customers: -Summer: weekly -Winter: every two weeks Rural customers: -every two weeks

Do you run a Recycling depot?

Yes -Manned

Yes -1 Manned and 1 unmanned

Yes Yes -Unmanned

Yes -Manned

Yes -Manned

Yes -Manned

Yes -Manned

Yes. -Unmanned

Attachment 2





Recycling depot’s hours of operations

1 Manned depot: 40 hours/week, 5 days/week

1 – 30 September: 57 hours/week, 6 days/week October 1 – April 30: 43 hours/week, 5 days/week


1 Unmanned depot: 24/7

1 Manned depot: Apr. 1 – Nov. 30 - 7 a.m. to 7 p.m., 7 days/ week

1 Manned depot: 8 hours/day Unmanned depots throughout city: 24/7

1 Manned depot (in conjunction with landfill): -Summer: 58 hours/week -Winter: 53 hours/ week


1 Unmanned depot: 24 hours/7 days

Do you run a compost depot? Yes No Yes

-Manned No Yes -Manned

Yes -Manned No Yes

-Manned Yes. -Unmanned

Compost depot: processing compost and/ or transfer station?

Transferring facility N/A (no compost depot) Transferring facility N/A Compost

processing Compost processing

N/A (Materials are collected through the curbside program and transferred to an offsite waste to energy facility)

Transferring facility Transferring facility

Attachment 2


ROADWAY MAINTENANCE

Roadway maintenance is essential to ensure the safety and transportation of drivers, public transit, pedestrians, cyclists and commercial traffic. This service includes pothole patching on roadways and parking lots, sidewalk repair and maintenance and erection and maintenance of all regulatory and informational signage.

Observation:

Road prioritization for the purpose of pothole inspection and repair vary across municipalities. St. Albert, Airdrie and Strathcona County have an established annual frequency for the inspection and repair of arterials and collectors; however, St. Albert classifies highways as priority one and arterials as priority two, while both Airdrie and Strathcona County classify arterials as priority one and collectors as priority two.

While St. Albert has a three-year cycle for residential pothole inspection and repair, Airdrie does repairs and inspections on a two-year cycle and Strathcona County on an annual cycle. The other seven municipalities have no road classification for pothole repair and inspection priorities. In St. Albert, response time for reported potholes needing repair is based on risk, but does not specify a response time. The nine surveyed municipalities also respond based on risk, and six of them specify a response time in which reported potholes are repaired. Medicine Hat and Spruce Grove repair reported potholes within 24 hours, Strathcona County and Lloydminster within 48 hours, Lacombe within one to three days and Cochrane within one week.

In St. Albert, Lacombe, Lethbridge, Lloydminster, Medicine Hat and Strathcona County, sidewalk repair and maintenance is based on condition and risk without response time being specified. Airdrie, Cochrane and Leduc have specified response times for the inspection and/or repair of sidewalks. Leduc classifies sidewalks in three categories and repairs them according to their respective categories.

The following table shows the service level standards for road maintenance for St. Albert and nine other Alberta municipalities. Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).

SERVICE LEVEL STANDARD CATEGORY

MUNICIPALITY

ST. ALBERT AIRDRIE COCHRANE LACOMBE LEDUC LETHBRIDGE LLOYDMINSTER MEDICINE HAT SPRUCE GROVE STRATHCONA COUNTY

Population 63,255 54,891 23,084 12,728 28,563 93,004 31,483 61,180 29,526 92,403

Urban area (sq. km) 49.7 84.92 30 22.01 43.1 122.8 43.372 112 32.37 20


In-house and contract performed and/or managed by Public Works

* * * * * * * * *

Frequency and priority for pothole inspection and repair

Priority 1: highways - annually

Priority 1: arterials - annually (repairs as required)

Semi-monthly (2 per month) inspections and repairs in the spring and early

No official program for inspection A 'pothole blitz' is

Pothole inspections and repairs for all road classifications are done annually

There is no formal inspection program for any roadway

Inspections: annually Repairs: on continual basis

Repairs and inspections: as required with priority given to priority of

N/A (no written service level for this) Potholes are filled on

Priority 1: arterials - annually

Attachment 2



MUNICIPALITY


summer If potholes are identified they are fixed within a week

performed twice per year

Arterial roadway: completed based on severity Other roadways: completed based on schedule on an area by area basis

Permanent repairs are completed on an as needed basis

road hierarchy and severity/public safety concerns

an as required basis on all roadways

Priority 2: arterials - annually

Priority 2: collectors - annually



Priority 3: rural roads - weekly inspection

Priority 3: residential - annually

Priority 4: residential - 3 year cycle

Priority 4: city- owned parking lots - repairs as required and inspection on a 2 year cycle No additional priority

levels

No additional priority levels

Priority 5: residential - repairs as required and inspection on a 2 year cycle

Response time for reported potholes needing repair

Response based on risk

Response based on risk

Repaired within a week time based on risk

Response based on risk within 1 to 3 days, weather suitable

Response time is dependent on the severity of the pothole deficiency

Response based on risk, classification of roads, size, etc.

Within 48 hours

Assessment is typically carried out within 24 hours of notification with response predicated on risk and resources

Typically within 24 hours after report is received

Repaired within 48 hours, based on risk

Attachment 2



MUNICIPALITY


Service level standard for sidewalk repair and maintenance

Repairs as required based on inspections and completion of condition assessment index and per customer concerns

Inspections: every 2 years Annual repairs based on severity rating 1-3 (1= poor) Repair of 1s is based on funds available

Sidewalk inspections: during the spring sweeping program (typically 15-20 working days) Replacement repairs: July and August (based on inspections, priorities established and budget allocation) Patching and grinding: May to September

Repairs as required by inspections and completion of condition assessment index and per customer concerns

Category A (Downtown, Hospital, School Areas): annual Category B (High Pedestrian Traffic): every second year Category C (Residential): 5 year cycle Repairs are prioritized based on risk and pedestrian traffic volume

Response times vary based on severity Tripping hazards (greater than 1 inch) are patched as soon as possible

Repairs and reported concerns are scheduled based on inspection results and severity of condition

Repairs are determined by inspection and prioritization using the condition assessment index (tool) and severity of public tripping hazard

N/A (no written service level standard in place).

Repairs by inspection and repaired on risk level Tripping edges and liability issues are priority

Attachment 2


TRANSIT SERVICES

Public transit systems provide residents with an efficient and affordable means of transportation and can help in easing traffic congestions and improving air quality. The most significant factors for delivering transit services are the size of the service area, population size and density and the distribution of the municipality’s residential and commercial areas. The City of St. Albert’s transit service provides safe, reliable, convenient and cost effective travel within the city and to select destinations in Edmonton. The City also offers specialized transit services (Handibus) for residents with reduced mobility, as well as charter bus services.

Observation:

All municipalities surveyed offer specialized transit services, although the service providers vary. While St. Albert offers specialized transit service only on weekdays, Grande Prairie, Lethbridge and Medicine Hat offer specialized transit services on weekends and statutory holidays as well. Leduc offers specialized transit service on weekdays and weekends. For conventional, regular fixed transit services, St. Albert has the highest target cost recovery of 40 to 60 per cent, followed by Grande Prairie at 40 to 50 per cent and Leduc at 20 per cent. The other four municipalities surveyed have not established a target cost recovery for conventional regular fixed route transit services.

The municipalities surveyed have local transit vehicle loading ranging between 100 and 150 per cent seated capacity, which is comparable to St. Albert’s local transit loading of 150 per cent maximum seated capacity. In addition, all surveyed communities and St. Albert have transit area coverage of 400 metres to residences in the 90th percentile, with the exception of Lacombe (70 per cent) and Leduc (80 per cent).

St. Albert is the only municipality with a service level standard for transit area coverage for major seniors’ residences and activity centres (150 metres).

While St. Albert offers commuter transit services to major destinations in Edmonton, only two of the municipalities surveyed offer commuter transit services to a neighboring community. Lacombe offers transit services to Red Deer and Blackfalds and Leduc offers transit services to Edmonton International Airport, Edmonton Century Park and Leduc County (Nisku industrial Park).

The following table summarizes the service level standards for transit services such as frequency, hours of operation and access for St. Albert and six other Alberta municipalities. Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).


MUNICIPALITY

ST. ALBERT GRANDE PRAIRIE LACOMBE LEDUC LETHBRIDGE MEDICINE HAT SPRUCE GROVE

Population 63,255 55,032 12,728 28,583 93,004 61,180 29,526

Urban area (sq. km) 49.7 73.45 22.01 43.1 122.8 112 32.37

Attachment 2



MUNICIPALITY


Specialized transit Service provider

Handibus service is provided by the City of St. Albert (Transit Services)

The Disabled Transportation Society (DTS) operates specialized services The City partially funds them

Lacombe Connex Leduc Assisted Transportation Services (LATS) City of Lethbridge City of Medicine Hat

The City of Spruce Grove operates a Specialized Transit Service through a not-for-profit organization funded by the City

Hours of service for specialized transit services

Weekdays: 7 a.m.- 5 p.m. (excluding statutory holidays)

Monday - Friday: 7:30 a.m. to 9:30 p.m. Saturday: 8:30 a.m. to 10:30 p.m. Sunday: 8:30 a.m. to 9:30 p.m. Statutory Holidays: As per appointment. DTS Dispatch Hours: Monday through Saturday - 8 a.m. to 5 p.m.

7:30 a.m. – 5:00 p.m.

Weekdays: 8:00 a.m. - 9:30 p.m. Saturdays and Sundays: 9 a.m. - 5:30 p.m. No service on statutory holidays

Monday – Saturday: 7 a.m. – 10:30 p.m. Sunday: 8 a.m. – 10:30 p.m. Holidays: 7 a.m. – 7 p.m. No service on New Years Day

Monday - Wednesday: 6:30 a.m. - 7 p.m. Thursday - Saturday: 6:30 a.m. - 11 p.m. Sunday: 8:00 a.m. – 5:30 p.m. Holidays: 8 a.m. - 6 p.m.

Monday - Friday: 7 a.m. to 4 p.m.

Trip coverage for specialized transit services

Travel availability to and from any destination within St. Albert and to a select number of key destinations in Edmonton

City of Grande Prairie, five miles outside city limits and Clairmont

The City of Lacombe and to a select number of destinations within Red Deer

City of Leduc Within city limits of Lethbridge

Within the boundaries of the City of Medicine Hat and Town of Redcliff (under a fee for service contract)

Spruce Grove, Parkland Village and defined limits of Parkland County

Conventional regular fixed route transit service provider

In-house (Transit Services) * * In-house with driver contract through PW Transit Canada * * *

Attachment 2



MUNICIPALITY


Target cost recovery for conventional regular fixed route transit services

40% to 60% of direct operating costs 40 to 50% 20% 24% in 2014 Info not provided N/A (no service level

standard set, approved) N/A (no service level standard set)

Ridership performance target for individual transit routes or system-wide

Minimum 10 rides per service hour 10 rides per service hour Minimum of 7 riders per

trip N/A (no service level standard set) Info not provided

No formal approved performance target Operational target is 12-15 per route, per hour (system) average

N/A (variable & seasonal)

Schedule reliability

At least 90% of the buses system-wide shall be "on time": if they are no more than 3 minutes late (all trips) and 1 minute early (on pick up trips only) of their designated schedules

At least 95% of the buses on time Info not provided N/A (no service level standard

set)

90% of all trips operating on time: never early and up to 3 minutes late at timing points

95% system wide: with an on time standard of up to 3 minutes late, never early

N/A (no service level standard)

Local transit service frequency

Minimum 30 minute frequency during weekday peak periods Minimum 60 minute frequency during all other weekday periods and weekends

30 min during weekday peaks 60 min during weekday non-peak and weekends

1 hour frequency during peak hours 2 hour frequency during non-peak hours

30 minute frequency during the peak periods only

30 minute daytime 60 minute evening (10 p.m. - midnight) 15 minute during peak hours on high demand routes

30 minute frequency during all service levels and service periods

Peak service both a.m. and p.m. is minimum 25 minutes There is no off-peak evening or weekend service

Local transit vehicle loading

Maximum of 150% seated capacity for local trips

Maximum of 100-125% seated capacity

Maximum of 120% for local trips No info provided

Travel Time: -30 minutes on-board for 65% of trips -45 minutes for 90%

150% seated capacity Maximum 120%

Attachment 2



MUNICIPALITY


Local transit area coverage

400 metres to 90% of all residences

400 metres to 90% of low-density housing units within the urbanized area of Grande Prairie

400 metres to 70% of all residences

400 metres walking distance to 80% of all residences

400 metres to 95% of residences

Service to 95% of City's geographical area: -400 metres peak service walk distance -800 metres non-peak walk distance

400 metres for 90% of residents

250 metres to medium and high density residential developments and institutional land uses

300 metres to all medium to high density residential units within the urbanized area of Grande Prairie

No additional service level standards for transit coverage area

N/A (no transit area coverage standard to medium and high developments)




150 metres to major seniors' residences and activity centres

N/A (no transit area coverage standard to seniors’ residences and activity centres)

N/A (no transit area coverage standard to seniors’ residences and activity centres)

600 metres to industrial land N/A (no transit area coverage standard to industrial land)

800 metres walking distance to 80% of industrial areas


Conventional bus service shall be provided to new subdivisions with 400 households or 1,000 residents Alternative forms of service delivery shall be considered for new subdivisions that do not meet the criteria


Does your municipality provide transit services to a neighboring community?

Yes -Edmonton No

Yes -Blackfalds -Red Deer

Yes -Edmonton (Century Park) -Leduc County (Nisku industrial Park) -Edmonton International Airport

No No No

Attachment 2



MUNICIPALITY


Hours of service of commuter fixed route services

Downtown Edmonton: -First bus to arrive at downtown Edmonton at 6:30 a.m. on weekdays, 7:45 a.m. on Saturdays and 11:15 a.m. on Sunday with last bus departing downtown Edmonton at 12:15 a.m. on weekdays and Saturday and at 6:15 p.m. on Sundays University of Alberta: - First bus to arrive at University of Alberta at 6:45 a.m. on weekdays, with last bus departing University of Alberta at 10:15 p.m.

N/A (no commuter transit services)

First bus to arrive at 8:10 a.m. on weekdays, with last bus to depart Red Deer at 5:15 p.m.

Route 1 (intermunicipal service): - First bus departs Leduc at 5:30 a.m., last bus departs 8:43 a.m. - First bus departs Edmonton at 5:55 a.m. and last bus departs 9:08 a.m. -In afternoon - first bus departs Leduc at 3:00 p.m., last bus departs 5:02 p.m. -First bus departs Edmonton at 3:17 p.m. and last bus departs 5:55 p.m. Route 2 (west end Leduc): - 5:00 a.m. to 8:51 a.m. and from 3:31 p.m. to 6:49 p.m. Route 3 (industrial/EIA): - 5:32 a.m. to 9:08 a.m. and from 3:14 p.m. to 6:13 p.m. Route 4 (south Leduc): - 5:01 a.m. to 8:37 a.m. and from 3:45 p.m. to 6:48 p.m.



N/A (commuter peak hours service that is provided under contract by Edmonton Transit)

Vehicle loading for commuter fixed route services

Maximum of 100% seated capacity for trips longer than 25 minutes Maximum of 115% seated capacity for trips less than 25 minutes


Maximum of 100% seated capacity





Attachment 2


TURF MAINTENANCE

Turf maintenance includes grass cutting, fertilizing, aerating, sweeping, and litter collection of sport fields, parks and natural areas. Parkland includes maintained parkland such as sport fields and playgrounds and natural parkland such as ravines. Well maintained sport fields, parks and natural areas offer leisure and recreational opportunities to the residents and visitors of St. Albert and foster an active lifestyle in the community.

Observation:

St. Albert, Red Deer and Strathcona County rank sport fields for the level of play and both St. Albert and Red Deer also match the frequency of grass cutting to each classification of sport field.

St. Albert, Grande Prairie, Lacombe and Medicine Hat have established service level standards for turf trimming, but the other surveyed municipalities do not have a service level standard in place for sport field turf trimming.

The majority of the municipalities surveyed fertilize sport fields twice a year, while St. Albert fertilizes solely in the fall. Strathcona County specifies fertilizing and aerating schedules based on the classification of sport fields. St Albert aerates once a year. In addition, St. Albert, Cochrane and Red Deer have a weekly service level standard for the line painting of sport fields.

St. Albert and five of the nine municipalities surveyed rank their parks and base their cutting and trimming frequency on the classification of parks.

The following tables show service level standards for the maintenance of turf in parks, sport fields and natural areas for St. Albert and nine other Alberta municipalities. Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).

Maintenance and operation service level standards for sport fields

SERVICE LEVEL STANDARD(S) CATEGORY

MUNICIPALITY

ST. ALBERT COCHRANE GRANDE PRAIRIE LACOMBE LLOYDMINSTER MEDICINE HAT RED DEER SPRUCE GROVE STRATHCONA COUNTY

Population 63,255 23,084 55,032 12,728 31,483 61,180 100,807 29,526 92,403

Urban area (sq. km) 49.7 30 73.45 22.01 43.372 112 104.29 32.37 20


In-house and contractor performed or managed by Public Works

* * * * * * * *

Attachment 2



MUNICIPALITY


Ranks of sport fields for level of play

Level 1A fields: full size football, soccer fields and Fowler Track

No ranks of sport fields for or per level of play

No ranks of sport fields for or per level of play (all are treated the same)



No ranks of sport fields for or per level of play(all sport fields are considered Class A)

Performance soccer/football

Class A (refers to the standard of care)

Class A+ or A fields: diamonds

Level 2B fields: minor baseball, mini fields, and recreational open spaces

Performance baseball/softball/slowpitch

Class B (refers to the standard of care)

Class B: full size soccer/football fields and shale diamonds

No additional levels for level of play for sport fields

Class A & B & C/D soccer/football

Class C: 2/3 or mini fields and scrub diamonds

Class A, B, C/D baseball/softball/ slowpitch

Class D: rarely used sport fields and diamonds

Cutting

Level 1A fields: weekly (up to 18 times/ year)

3 times per week if required (irrigated fields cut more often)

Cutting level at 64 millimetres (2.5 inches)

Irrigate fields are cut once a week

Cutting level at 75 millimetres (3 inches)

Soccer , ball diamonds major park: -cutting weekly (18- 20 times a year)


Twice a week during peak season Neighborhood diamonds are cut back to once a week in July and August Cutting level at 2 inches

All sport fields are considered Class A: - cut twice per week


Performance soccer/football/ baseball/softball/slowpitch: -Twice a week


All sport fields are maintained at a mowed height of between 50 and 75 millimetres (2 and 3 inches) as required

Iirrigated fields are mowed closer to the 50 millimetre (2 inches) height

Info not provided

Level 2B fields: 10-day maximum cycle

Parks, boulevards, open spaces: -7 - 10 days cutting cycle (May – September)

Cutting level at 64 millimetres (2.5

Class A & B & C/D soccer/football/ baseball/softball/ slowpitch: -Once per week

Attachment 2



MUNICIPALITY


inches)


Trimming

Level 1A fields: weekly

Info not provided Occurs when mowing occurs

Weekly grass trimming under bleachers

Ball diamond fences: -trim along regular cutting (weekly)

Info not provided

Class A parks: -every 21 days

Info not provided Info not provided Info not provided

Level 2B fields: every two weeks

Class B parks: -every 30 days

Fertilizing Level 2B fields: fall Spring and fall Once a month and

in the fall Fall

Irrigated fields: -late May and mid-summer

Non irrigated fields: -late May/early June

Early spring (May) and summer (July)

Spring (as required for all sport fields) Twice per season

Class B: Maximum three times per year

Class C: Once per year as budget allows

Class D: Only as budget allows

Aerating Level 2B fields: fall

Spring and fall if required

Once a month, weather dependent Fall Spring At least once per

season Annually N/A (No frequency in place, based on field needs)

Class B: two to three times per year

Class C: maybe once a year

Class D: once every five years

Attachment 2



MUNICIPALITY


Sweeping Level 2B fields: fall Info not provided

Turf sweeping when excessive clippings

Spring and fall Spring Spring and fall

As required

Mostly in June/July for Class A, B, C/D Soccer/Football

N/A (No frequency in place, based on field needs)

Turf sweeping only as weather impacts the normal mowing cycle on any area no matter the classification or turf type

Sod replacement Level 2B fields: spring

Spring Info not provided Info not provided Info not provided As required Spring as required for all sport fields As required Info not provided

Line painting Level 2B fields: weekly

Weekly N/A (line painting done by user groups)

Every two weeks for soccer fields

Only put lines in on our main complex at Legion ball park

User groups are responsible for lines everywhere else

N/A (info not provided)

Weekly (with special linings for events)

N/A (sweeping is done by user groups) Info not provided

Maintenance of parks


MUNICIPALITY

ST. ALBERT COCHRANE GRANDE PRAIRIE LACOMBE LLOYDMINSTER MEDICINE HAT RED DEER ROCKVIEW COUNTY SPRUCE GROVE STRATHCONA

COUNTY

Population 63,255 23,084 55,032 12,728 31,483 61,180 100,807 38,055 29,526 92,403

Urban area (sq. km) 49.7 30 73.45 22.01 43.372 112 104.29 3,885.41 32.37 20

Attachment 2



MUNICIPALITY


COUNTY


In-house (Public Works) * * * * * * * * *

Ranks Of parks

Level 1A parks: civic buildings, cemetery, river valley and Red Willow Trail

Class A: high profile areas

Parks are ranked but ranking info not provided

Level 1: large parks compassing more than 1 activity

Class A: sport fields Class A: all sport fields

Parks are not ranked

Level A: regional parks, urban plazas, special use areas, pocket parks, community parks

Parks are not ranked

Class A+ or A fields: diamonds

Level 2B: sport fields

Class B: all irrigated and non-irrigated sports fields

Level 2: smaller parks

Class B: premier parks Class B

Level B: community parks, pocket parks, neighbourhood parks

Class B: full-size soccer/football fields and shale diamonds

Level 2C parks: all open green space excluding buffers, boulevards or natural areas

Class C: playgrounds, school grounds, parks, community neighborhood entrances, traffic islands, boulevards, pathway systems and cemeteries(irrigated and non-irrigated green spaces) No additional ranks

for parks

Class C: neighborhood parks

No additional ranks for parks

Level C: greenways, natural areas

Class C: 2/3 or mini fields and scrub diamonds


Class D: generally natural grasses, shrubs and areas in transition from Class C or D to a naturalized state (Class E)

Class D: less high profile areas

Level D: greenways, natural areas

Class D: rarely used sport fields and diamonds

Class E: natural areas




Attachment 2



MUNICIPALITY


COUNTY

Cutting

Level 1A: weekly (up to 18 times per year)

Class A: 1- 3 times per week, as required

N/A

No cutting levels based on park ranks

Level 1: weekly

Class A: twice a week

Class A parks: every 7 days

Parks: once/week Cutting level at 64 millimetres (2.5 inches)

City Hall Park: twice/ week


Level A: every 2 to 3 weeks

Cutting level at 102 to 203 millimetres (4 - 8 inches)

N/A

No cutting levels based on park ranks

Info not provided

Level 2B: 10 day maximum cycle

Class B: 2- 3 times per week

Level 2: 7 - 10 days Class B: once a week

Level B parks: every 10 days

Level B: every two to three weeks

Cutting level at 102 to 203 millimetres (4 - 8 inches)

Level 2C: 10 day maximum cycle

Class C: Once per week

All green open areas buffers and boulevards: 7 - 10 day cycle

Class C: biweekly

No additional park cutting service levels

Level C: once a month

Cutting level at 152 to 254 millimetres (6- 10 inches)


Class D: 2 - 3 times per summer

Class D: every 4 – 6 weeks

Level D: once per season


| Cemetery: weekly

Cutting level at at 76 millimetres (3 inches). Main roads ditches:

every two weeks

Cemeteries: once/week



All turf is maintained at a mowed height between 60 to 90 millimetres (2.3 to 3.5 inches)

Exceptions are rural ditches mowed at 100 to 150 millimetres (3.9

Boulevards: every 2 weeks

Cutting level at at

Buffers and boulevards: once per week

Attachment 2



MUNICIPALITY


COUNTY

76 millimetres (3 inches)


to 5.9 inches)

Utility lanes: once a month


Trimming

Level 1A: weekly for cemetery and civic buildings only

Class A: 1-3 times per week, as required

N/A

No trimming levels based on park ranks

Info on trimming not provided

Class B: biweekly Class A parks: every 21 days

Trimming (weed whacking) is completed twice annually within parks


All turf trimmed when mowed Info not provided

Level 2B (sport fields): every two weeks

Class B: once per week

Class C: every two weeks

Class B parks: every 30 days

Level 2C (open green space in buffers and boulevards): monthly

Class C (buffers and boulevards): once per week

Main roads ditches: every two weeks

Outer lying ditches and naturalized areas: once per season

N/A (no additional trimming service levels)

No additional service levels for trimming

Class D: 2 - 3 times per summer

Cemetery: weekly

Cutting level at 76 millimetres (3 inches). Parks and boulevards: every 2 weeks


Attachment 2



MUNICIPALITY


COUNTY

Fertilizing

Level 1A: June and fall

Spring and fall on areas that are cut Fall

Level 1: June and fall

Spring Spring (May) and summer (July)

City Hall Park: organic fertilizer twice annually

Cemeteries and other parks: spring, as required

Info not provided Info not provided

Class B: maximum three times per year

Level 2B: fall Level 2: fall Class C: once per year as budget allows

Level 2C: June and fall

No additional service levels for fertilizing

Class D: only as budget allows

Aerating

Level 1A: June and fall

Twice a year When build up is excessive in parks Level 1 and 2: fall Spring

Aerator runs continuous in season

Annually Info not provided On rotational basis (not all parks are aerated annually)

Class B: two to three times per year

Level 2B: fall Class C: maybe once a year

Level 2C: June and fall

Class D: once every five years

Sweeping

Level 1A, 2C: fall, special events as required and on Fridays on high profile areas

Info not provided

Fall, special events as required and high profile areas that are irrigated on Fridays

Level 1: spring and fall, special events as required and extra work on Fridays

Spring Spring and fall and special events as required

City Hall Park: as needed

Cemeteries and other parks: as required mostly in June/July


Turf vacuuming in the fall and/or as required in the spring

Turf sweeping only as weather impacts the normal mowing cycle on any area no matter the classification or turf type

Attachment 2



Urban Forestry Management includes the maintenance of the urban tree canopy, including tree planting, health, maintenance and inspections.

Observation:

Major differences in service level standards for the maintenance of trees amongst municipalities can be attributed to the size of the urban tree canopy, weather conditions and the local geography.

Service level standards for the structural pruning of trees vary significantly amongst municipalities surveyed. Some municipalities, such as Strathcona County and Medicine Hat have different frequencies for structural pruning based on the age, size and/or condition of trees. Other municipalities, including St. Albert, have a single frequency that applies to all trees.

St. Albert and Spruce Grove are the only two municipalities with a service level standard for tree lifting. Nonetheless, all surveyed municipalities have a service level standard for disease control; the majority of them having an annual inspection and/or disease control for trees. For shrub beds, the maintenance frequency and priority differ in each municipality.

For priority bed shrubs, most municipalities have a weekly maintenance frequency standard, whereas St. Albert has a monthly maintenance frequency standard for its priority one bed shrubs.

The following table shows a comparison of the service level standards for the maintenance of trees in St. Albert and eight other Alberta municipalities. Areas where further information needs to be collected in order to enhance the benchmarking report have been marked by an asterisk (*).


MUNICIPALITY

ST. ALBERT COCHRANE LACOMBE LETHBRIDGE LLOYDMINSTER MEDICINE HAT SPRUCE GROVE STRATHCONA COUNTY

Population 63,255 23,084 12,728 93,004 31,483 61,180 29,526 92,403

Urban area (sq. km) 49.7 30 22.01 122.8 43.372 112 32.37 20


In-house and contract performed or managed by Public Works

* * * * * * *

Number Of arborists on staff 6 1

1 full-time arborist works 7 months on trees

11 ISA-certified arborists

4 Arborists

None

Winter: 2 ISA-certified arborists (plus 2 additional tree crew)

Summer: 3 ISA-certified arborists (plus additional 3 additional tree crew)

3 ISA-certified and 3 arborist assistances

9 within Strathcona County, (7 are on the forestry crew)

Attachment 2



MUNICIPALITY


Structural pruning Every 5 years on all trees

Every 8 years

Smaller tree pruning: as required

Every 5 - 7 yrs 10 year cycle 7 year cycle

Mature trees: 7 to 15+ years based on locations, species and age Young trees: training pruning performed within 3 years of planting Canopy elevation and clearance pruning: service request based

5 years

If tree is sound: 5 year cycle If tree is not sound: 3 or 1 year cycle depending on risk, until risk is reduced Trees in newer developed areas: 2 - 3 year cycle until they reach sufficient age and size to be included in the 5 year cycle.

Lifting

Once every 5 years.

Transit areas are higher priority areas

Info not provided Info not provided As required Info not provided Info not provided Yearly on sidewalk snow and ice control routes

Info not provided

Regular maintenance

Regular maintenance on road buffers: every 3 years

Info not provided As required

Watering of new trees once per week after 2 seasons and monthly as needed

Watering of new trees is done on a biweekly cycle for the first 5 years

Info not provided Every 3 years

Newly planted trees are watered every 2 weeks as needed for first 8 weeks, then to monthly cycle for 2 seasons

Disease control Annually, if indicated by inspection Annually as required Annually, as

inspection permits Annual inspections on elm/green ash/birch Annual inspection of trees

As required, with no specific time frame

Ongoing elm bark beetle/DED Monitoring Program

Yearly or as required

Black knot is annual and done only in winter on ornamental trees, not within native areas

Plant healthcare On planting cycles (5 times per year for the first two years)

Info not provided N/A (no health care plan) Info not provided Info not provided Info not provided Twice a year for 3

years Info not provided

Tree removal program

Tree removal program for all trees at the end of their life cycle before they become hazardous

Info not provided Based on inspection Tree removal if over 80% deadwood

No tree removal program

Tree removal occurs when trees are identified as becoming potential hazards

No schedule for tree removal

Removals occur based on individual tree

Tree removal/hazardous control: yearly or as required

Tree removal only if warranted, signs of hazard must be present

Attachment 2



MUNICIPALITY


Maintenance frequency and priority For shrub beds

Priority 1 (City buildings and entrance to the city): once a month

Class A: once per week

Priority 1 (City Hall LMC Park, police station Chamber, airport): weekly

Info not provided

Shrub beds are to be pruned and cleaned up on an annual basis New plantings are watered until established (3 years) Weed control is done once a month

Shrub beds are maintained as necessary with priority given to high profile areas

City buildings: weekly

Priority level 1: weekly (includes premier areas such as Broadmoor Lake Park and County Hall, major recreation facilities)

Priority 2 (subdivision entrances): 3 times a summer

Class B: 1 - 3 times per summer

Priority 2 (entrance signs park beds): biweekly

Subdivision entrances: monthly

Priority level 2: 5 week cycle (includes cul-de-sac islands, parks, main arterial beds and non-RPC facilities).

Priority 3 (subdivision shrub beds): twice a summer

Class C: 1 - 3 times per summer

Priority 3 (subdivision beds, trail beds open area beds): monthly

All other shrub beds: every 6 weeks

N/A (no additional priority levels)

Priority 4 (parks, shrub beds): once a summer


Main road shrub beds: once a month


Attachment 2


APPENDX A: ADDITIONAL INFORMATION COLLECTED

The information in the tables below does not list service level standards, but provides relevant value added information on the service.

FIRE SERVICES

SERVICE INFO


ST. ALBERT AIRDRIE GRANDE PRAIRIE LEDUC LETHBRIDGE MEDICINE

HAT RED DEER REGINA SPRUCE

GROVE STRATHCONA

WOOD BUFFALO COCHRANE LACOMBE LLOYDMINSTER

Fire/rescue call volume for 2014

662 862 1,139 555 1,351 1,469 1,656 2,252 500 1,374 1,986 283 251 (rural included)

100

Ambulance call volume for 2014

4,284 N/A N/A 4,100 13,317 N/A 9,309 N/A 3,862 6,690 4,706 0 N/A N/A

Medical First response call volume for 2014

1771 642 1,625 392 3,856 N/A 4,100 1,194 340 116 N/A 23 N/A N/A

Number of records in inspection inventory

1,635 1,400 2,522 928 1,415 2,371 3,177 N/A 5,498 1,376 2,200 418 0 1,787

Fire dispatch call volume in 2014 for your urban area 2,433 N/A 2,764 N/A 5,207 1,469

27,000 Fire & EMS

4,847 N/A 1,374 4,982 N/A N/A 396

Attachment 2



SERVICE INFO ST. ALBERT COCHRANE LACOMBE LETHBRIDGE LLOYDMINSTER MEDICINE HAT ROCKVIEW COUNTY SPRUCE GROVE STRATHCONA COUNTY

Number Of shrub beds 462 (2014) About 300 - 400

Concentration is on about 8 major beds (total numbers throughout City unknown)

N/A 199 (2014) 439 (2012) 150 450 1,960 (start of 2015)

Number Of trees planted annually

Tree plantings in 2014: -666 residential/arterial boulevard trees were replaced -155 tree plantings for the Poplar Tree Program Replacement -40 trees for the new enhanced park tree plantings

50 replacement

100 enhancement

No plan in place: New subdivisions as per developers agreement Replacement: maybe 25 trees a year

Annually +/- 700 trees - assorted B&B and potted

2014 Plantings: -85 trees were planted into existing parks as replacements and enhancements No boulevard tree replacement program

Varies from year to year.

In 2014, the Arboriculture section planted 280 new trees throughout the city

N/A

135 - 200 residential/arterial boulevard trees 2000 - 4000 seedlings in natural areas 20 - 50 trees for enhancing park tree plantings

911 trees came through FAC process in 2014

105 replacement trees

35 new trees

Attachment 2

Documents

PBTechpbtech.org/clients/stalbert/attch/stalbertcc...City Council Agenda September 28, 2015/ Page 1 File No.:185-2 CITY COUNCIL AGENDA REPORT Subject: SERVICE LEVEL BENCHMARKING PROJECT