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Calderdale Children & Young Peoples Service
Developing a Quality Assurance FrameworkJuly 2010
PricewaterhouseCoopers LLPJuly 2010
Slide 2
Quality Assurance FrameworkDefinition
What is a Quality Assurance Framework?
Quality Assurance Framework is a systematic plan that defines what quality is, how it will be measured and how it will be improved.
QA is a continual and dynamic process by which we set standards, monitor our achievements against those standards, use the information in our business planning to improve services, review the standards and start again
PricewaterhouseCoopers LLPJuly 2010
Slide 3
Quality Assurance FrameworkPurpose
The purpose of the Quality Assurance Framework is to:
- Design quality into our services through the introduction of outcome-focused standards.
- Ensure that services are achieving consistently high standards. - Engender an organisational culture committed to learning and continual
improvement.
PricewaterhouseCoopers LLPJuly 2010
Slide 4
Quality Assurance FrameworkModel
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Quality Assurance FrameworkKey Elements
Performance
PricewaterhouseCoopers LLP
Quality Assurance FrameworkKey Elements
Performance
Performance
Risk
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Quality Assurance FrameworkHow it Will Work
Section heading goes here
Set Standards1 Framework
Monitor Performance2 Scorecard
Manage Risk3 Risk Register
PricewaterhouseCoopers LLPJuly 2010
Slide 8
Quality Assurance FrameworkBalanced Scorecard
Services promote a preventative approach
The service learns from its work and seeks to deliver new approaches
The service is viable and equipped to deliver an effective service
Services are provided in partnership to produce optimal outcomes
Children and Young People in Calderdale
PricewaterhouseCoopers LLPJuly 2010
Quality Assurance Framework
Services are provided in partnership to produce optimal outcomes
- Assessments, plans and reviews take full account of the information and
- Professional opinions provided by agencies that know the child
- Services planned for children are holistic and use the resources of the wider family network and all partner agencies
- Working relationships with agency partners are professional and responsive in including and engaging local agency forums and identifying lead professionals
- Communication with agency partners is clear, timely and proportionate to the child’s needs
- Active steps are taken to resolve conflicts should they arise between agency partners
PricewaterhouseCoopers LLPJuly 2010
Quality Assurance FrameworkScorecard example
PricewaterhouseCoopers LLPJuly 2010
Quality Assurance FrameworkRisk Register
Description Impact Probability (1-5)
Impact (1-5) Rating Risk Owner Mitigating Action
Action Owner
Status Progress
PricewaterhouseCoopers LLPJuly 2010
Slide 12
Quality Assurance FrameworkNext Steps
• Confirm the vision and strategy• Confirm the BSC’s perspectives/areas• Agree standards for each area• Identify key performance indicators and measures• Establish targets for each indicator• Identify risks that will impact on performance• Implement the scorecard as a dynamic management approach
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.
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