© Boardworks Ltd 20091 of 31

Icons key: For more detailed instructions, see the Getting Started presentation

Teacher’s notes included in the Notes PageFlash activity

Web addresses

Extension activities

Sound Printable activity SpreadsheetVideo

Training

Le

arn

ing

ob

jec

tiv

es

© Boardworks Ltd 20092 of 31

Learning objectives

Why do businesses offer training and development for their employees?

What are the main types of training usually offered to employees?

What are appraisals and performance reviews?

© Boardworks Ltd 20093 of 31

What is training and development?

Training involves organized occasions for employees to learn or develop knowledge and skills which will help with their jobs, e.g. having ICT training.

Training and development both improve and develop the performance of staff, but they do so in different ways.

Development describes times when staff can learn skills or gain knowledge that is not necessarily job related, e.g. playing a team sport or temporarily working in a different department.

© Boardworks Ltd 20094 of 31

Training or development?

Which functional area would arrange training and development?

© Boardworks Ltd 20095 of 31

What is induction training?

When a new member of staff starts work they will be given induction training to help them to learn about the business, and so that they can settle in quickly.

a tour of the premises

an explanation of how the business is organized

an explanation of the business’s aims and objectives

health and safety training.

Induction training usually includes:

© Boardworks Ltd 20096 of 31

An induction training plan

Use this template to create an induction training plan for a new secretary starting at your school or college.

© Boardworks Ltd 20097 of 31

Training and motivation?

job enlargement – when staff can perform a variety of tasks

job enrichment – when staff are given freedom and responsibility over their tasks

job satisfaction – when staff enjoy their jobs and working for the organizations

Many businesses want their staff to continue training during their time at work. Training benefits businesses as their employees can perform more tasks and can cope with extra responsibilities. It also motivates the staff as it can bring them:

© Boardworks Ltd 20098 of 31

Ongoing training

on the job training – happens in the workplace

off the job training – happens out of the workplace.

Ongoing training falls into two main categories:

© Boardworks Ltd 20099 of 31

On the job training

During on the job training an employee will learn in the workplace, often by shadowing an experienced employee.

On the job training is cheaper for businesses to provide than off the job training, and it is less disruptive to production. But it is not good for training large groups of employees.

Many employees enjoy training on the job because they can see why they need to learn the skills and are able to practise them.

© Boardworks Ltd 200910 of 31

Off the job training

Off the job training means to train away from the workplace. It usually involves attending a course carried out by subject specialists in a college or training centre, or by e-learning.

Off the job training is expensive for businesses as they must pay for the courses, and staff cannot produce anything whilst they are away training. However, it is a good way to train large groups or to teach multiple skills.

It allows employees to learn new skills without any distractions.

© Boardworks Ltd 200911 of 31

Ongoing training

on the job training – happens in the workplace

off the job training – happens out of the workplace.

List what the advantages and disadvantages are of each type of training.

Ongoing training falls into two main categories:

© Boardworks Ltd 200912 of 31

Appraisals

Organizations generally assess how well their staff have been performing over a period of time, usually 6–12 months, to help motivate them. These assessments are called appraisals or performance reviews.

In an appraisal interview an employee and his or her manager will discuss:

what the employee has done well

areas they need to improve

the employer’s feedback

an action plan for the future.

© Boardworks Ltd 200913 of 31

The importance of appraisals

Why are appraisals or performance reviews important?

Why have appraisals?

to identify training and

development needs

to reveal and resolve any problems

to improve communication

to help fix pay rises, especially for

profit related pay

so that employees contribute to decisions

about their careers

so employers can plan training and

development

© Boardworks Ltd 200914 of 31

Retraining

Businesses retrain their staff when they introduce new technology or upgrade existing technology, such as computer systems or software, to improve working practices.

If the laws that affect business activity change, it forces businesses to retrain their staff to understand what is legal and illegal.

Why is retraining important for employees?

Retraining can be done on or off the job.

© Boardworks Ltd 200915 of 31

Who wants to be an A* student?

© Boardworks Ltd 200916 of 31

• Page 189– Human Resources crisis at the hotel!!!!