+

Being in Each Other’s ShoesAnandi Hira

+Background

Clients Medical, Business, Finance, Theater, Law,

etc. Jargon Processes May use technology However, they do not know how software is

developed Do not understand the back-end of the

technology they use/want

+Background

Development Team Computer Science, Software Engineering Bachelor’s Degree Very few have experience in industry Know how to build software, but might not

understand what clients want How do they do their work What is relevant to them How they think

+Misunderstanding

Unfamiliar jargon

Words with similar meanings Example: Application

Brain cycle

Lack of concentration

Many others!

+Let’s Paraphrase!

The client(s) should paraphrase what the developers stated during the meeting

The developers should paraphrase what the client(s) stated during the meeting

Distribute among all attendees

+Purpose

Not to embarrass (surprisingly)

Promote understanding, friendly environment

Clarity

Clear requirements, expectations early

Quicker and cheaper solutions

Resolve Issues, come up with options, come to an agreement

Satisfaction with and success of project

+References

“Team Coordination Training.” U.S. Department of Homeland Security: U.S. Coast Guard. http://www.uscg.mil/auxiliary/training/tct/chap7.pdf. Page 8.

Eckes, George. “Six Sigma: Team Dynamics.” John Wiley & Sons, Inc. Hoboken, New Jersey. 2003. http://books.google.com/books?id=l73GXmybLBAC&pg=PA92&lpg=PA92&dq=team+success+paraphrasing&source=bl&ots=iXW4_A7ass&sig=Ub7w3aqyn-46YPgMHFFxfQyNDxY&hl=en&ei=80V8TZb3Lo30rAGjv-zOBQ&sa=X&oi=book_result&ct=result&resnum=5&ved=0CDAQ6AEwBA#v=onepage&q=team%20success%20paraphrasing&f=false. Page 92.

McKanders, Carolyn and Robert J. Garmston. “Skillful Paraphrasing Allows Groups to Examine What is Being Said.” Central Michigan University. 2006. http://www.centerforexcellence.cmich.edu/MSIM/Articles/Skillful%20Paraphrasing.pdf. Page 1.