Построение систем многоточечных конференций на базе Microsoft Lync Server 2010

UC205

Made in Switzerland!▪ Lync Server voice-apps (dial-in conferencing, Response

Group Service, Announcement Service, Call Park) & Attendant Console

AgendaRoadmap for Conferencing

Design Tenets and Scenarios

Web Conferencing Experience and Demo

Web Conferencing Drilldown

Audio Conferencing Experience and Demo

Audio Conferencing Drilldown

Lync Server 2010

Conferencing & Collaboration Roadmap

Lync 2010▪ Richer Audio Conferencing▪ Desktop & Application Sharing▪ PowerPoint Presentations▪ Whiteboard▪ Polling

Live Meeting▪ Available during migration to Lync

Server 2010▪ Use Live Meeting Service for very

large meetings

OCS 2007 R2Communicator

▪ Audio Conferencing▪ Desktop Sharing

Live Meeting▪ Audio conferencing▪ Desktop & Application Sharing▪ PowerPoint Presentations▪ Whiteboard▪ Polling, Q&A, etc.

Conferencing Design Pillars

• One click scheduling • One click join from meeting reminder or invite• Two click sharing

»SIMPLE “It just makes sense”

• Strong investments in reliability for voice, video, data• Improved notifications – voice quality warnings, lobby• Improved diagnostics for admins

»RELIABLE “It works all the time”

• Collaboration is a natural extension of Voice and IM• Valuable tools that make online meetings critical • Browser based client allows cross platform collaboration

»ESSENTIAL “It increases my productivity”

Web conferencing• Rich collaboration• Ad-hoc conferencing • Scheduled meetings

Demo

Front End Server

Web Conferencing Architecture

Backend SQL DB Server

Audio Video Conferencing Server

ConferencingDatabase

Focus

Focus Factory

Web Components (IIS)

Join Launcher

Reach Server

Dial-in Conferencing Page

IM Conferencing Server

Web Conferencing Server

App Sharing Conferencing Server

AV MCU

Machine Boundary

Process Boundary

Conference Auto Attendant

Conference Announcement Service

Personal Virtual Assistant

Web Application

Audio Conferencing

Web Conferencing Flow: Scheduling & Joining

Focus

LyncClient

CC

CP

/SIP

Web Conf MCU

IM Conf MCU

AV Conf MCU

Focus Factory

SQL Backend

SchedulingClient

CC

CP

/SIP

SQL

Conferencing Server Factory

1

2

3

4 5

7

App Sharing Conf MCU

C3P/HTTP

SIMPLE/SIP

(S)RTPPSOM

RDP/RTP

C3P/HTTP

SQL

8

6

Client-sideServer-side

Conferencing User Model

▪ Capacity Planning Guide - http://technet.microsoft.com/lync/library

▪ Why is the user model important to you?▪ …because it generates the basis for what maximums we test &

therefore what maximums we support▪ Max numbers for Lync Server 2010

▪ 80,000 users max per pool; back-end (BE) is gating factor▪ 10,000 users max per front-end (FE) server▪ Max 250 participants in a conference

▪ Updated 2010 capacity planning tool coming soon…

Supported Topology EE pool with separate AV Conf Server poolIdeal for

▪ Large enterprise▪ Data center deployment

Conferencing functionalities▪ Audio/Video Conference▪ Web Conference (slide sharing,

application sharing, whiteboard, etc.)▪ PSTN dial-in (requires mediation

server and PSTN gateway)▪ Group IM▪ CWA

Scalability▪ Up to 80,000 users▪ 250 user large conferences

Browser

Lync 2010

Lync Server 2010 Front

End Servers

Lync Server 2010 Edge

Reverse Proxy

Lync Server 2010 A/V Conferencing Servers

Lync Server 2010 Back

End Servers

Outside Corporation

Perimeter Network Data Center/Internal Network

Inside Corporation

Supported Topology EE pool with co-located AV Conf Server poolIdeal for

▪ Medium size business▪ Regional Deployment

Conferencing functionalities▪ Audio/Video Conference▪ Web Conference (slide sharing,

application sharing, whiteboard, etc.)▪ PSTN dial-in (requires mediation

server and PSTN gateway)▪ Group IM▪ CWA

Scalability▪ Up to 10,000 users▪ 250 user large conferences

Browser

Lync 2010

Lync Server 2010 Front

End Servers

Reverse Proxy

Lync Server 2010 Back End

Servers

Outside Corporation

Perimeter Network Data Center/Internal Network

Inside Corporation

Lync Server 2010 Edge

Supported Topology SE pool with co-located AV Conf Server poolIdeal for

▪ Proof of concept▪ Large branch office

Conferencing functionalities▪ Audio/Video Conference▪ Web Conference (slide sharing,

application sharing, whiteboard, etc.)▪ PSTN dial-in (requires mediation

server and PSTN gateway)▪ Group IM▪ CWA

Scalability▪ Up to 5,000 users▪ 250 user large conferences

Browser

Lync 2010

Lync Server 2010 SE Servers

Lync Server 2010 Edge

Reverse Proxy

Outside Corporation

Perimeter Network Data Center/Internal Network

Inside Corporation

Client-side Coexistence: 2007 R2 and 2010

▪ Scenario: Joining new 2010 meeting, 2007 R2 client installed▪ After clicking join link, users are presented with webpage, have at

least two options for full web-conferencing experience:1. Download & install Attendee Lync client directly from Microsoft -- no license

or admin privs required!2. Web-client experience (Silverlight required) – audio over 2007 R2

Thanks Dennis!

Archiving & Compliance

Can Archive:▪ Meeting attendance & roles▪ Content

added/shared/deleted/slide flips▪ Annotation contributions▪ Original content files and

attachments▪ Transcript of meeting

Can control:▪ Turn on/off annotations▪ Desktop/Application Sharing and

Encryption▪ Enable/Disable web conferencing▪ Polling▪ File Transfer / Attachments

Audio Conferencing Drilldown

Meeting types(from Gartner report)

• Reservationless calling• 25 or fewer participants• One-off or Weekly staff, ½ - 2 hrs, usually

with Web attached, intl. participation by company

• Operator assisted • Roll call, polling• 25-100 participants

Biweekly/monthly with Web attached

• Managed event, external

• Transcription, high touch, large audiences

• 100+ participants, Quarterly, Web attached

Our target Stay on

ACPs• Features needed for small/med.meetings

• Simple and reliable join• Best in class UX on both the PSTN and

soft client side

Audio Conferencing Features in Lync Server 2010

▪ Standard DTMF controls▪ Entry/exit announcements

»Provide all the features needed to handle small/mid-size meetings

▪ Lobby support for restricted meetings▪ Allows unauthorized users to wait in the lobby vs. being disconnected in OCS 2007 R2

▪ Name recording for unauthenticated users▪ PIN expiration (default no expiration) and e-mail notification

»Make join simpler and more reliable

▪ Discussed in separate session»Provide a best in class UX on both the PSTN and soft client side

DEMO

Front End Server

Web Conferencing Architecture

Backend SQL DB Server

Audio Video Conferencing Server

ConferencingDatabase

Focus

Focus Factory

Web Components (IIS)

Join Launcher

Reach Server

Dial-in Conferencing Page

IM Conferencing Server

Web Conferencing Server

App Sharing Conferencing Server

AV MCU

Machine Boundary

Process Boundary

Conference Auto Attendant Conference Announcement Service

Personal Virtual Assistant

Web Application

Audio Conferencing

Group Virtual Assistant

PSTN conferencing services components

▪ Handles the IVR for the user join flow▪ Joins the user to the conference▪ Plays music if conference hasn’t been activated

»Conference Auto Attendant (CAA)

▪ Handles prompts played only to a user in their language:▪ You have been muted/unmuted, Conference lock/unlock▪ Help▪ Lobby notifications▪ Roll call

»Personal Virtual Assistant (PVA)

▪ Handles prompts played to ALL users in the conference in their language▪ Entry/exit announcements

»Conference Announcement Service (CAS)

Audio Conferencing Flow

Focus

PSTN phone

CAS

AV Conf Server

SIMPLE/SIP

(S)RTP

Focus Factory

SQL Backend

SchedulingClient

C3P

/SIP

SQL

SQL

Conferencing Server FactoryC3P/HTTP

CAA

PVA/GVA

C3P/SIP

C3P/SIP

C3P/SIP

1

2

Mediation Server

54

3C3P/SIP

Via PBX/GW

6

7

Phone Experience

▪ Admin customizable▪ Configured as * / # + (0-9)▪ Each command can be disabled

▪ End user discoverable▪ Dial-in Conferencing webpage▪ Help command

Call Controls*1 - Automated help

*3 - Private roll-call

*4 - Toggle silent mode (leaders)

*6 - Mute/unmute self

*7 - Lock/unlock (leaders)

*8 - Open lobby (leaders)

*9 - Toggle announcements (leaders)

AnnouncementsUser Type Announcement

Federated user TTS of display name

PSTN authenticated TTS of display name

PSTN anonymous Recorded name“Unknown participant” if skipped

Lync authenticated TTS of display name

Lync anonymous TTS of name provided by user

▪ Batching reduces # of announcements

Conference Announcement Service

Voice Applications

+1 206 …

+1 425 ...

+7 495 ...

Group Virtual AssistantGroup Virtual Assistant

English

Personal Virtual Assistant

Personal Virtual Assistant

Group Virtual Assistant

Russian

Personal Virtual Assistant

Multi-language support in Lync Server 2010

Coexistence with OCS 2007 R2

Problem: ▪ All CA access numbers globally available▪ User can call 2007 R2 CA trying to join a conference hosted on Lync Server 2010 pool.▪ OCS 2007 R2 CA cannot handle lobby (disconnects call)

Solution: ▪ Inter-pool transfer (requires OCS 2007 R2 cumulative update #5)▪ CA will only accept transfers from another CA, will only transfer if conf homed in Lync Server

2010 pool.

Coexistence with OCS 2007 R2

Call picked up by Conference homed in other 2007 R2 pool

Conference homed in other Lync Server 2010 pool

OCS 2007 R2 CA No transfer Transfer

Lync Server 2010 CA No transfer Transfer

WAN

PSTN

Coexistence with OCS 2007 R2

Datacenter Europe Lync Server 2010

Lync Server 2010 CA

Datacenter AsiaOCS 2007 R2 2007 R2 CA

Datacenter USOCS 2007 R2

2007 R2 CA

CAA Dial-In +33 …CAA Dial-In +1 …

CAA Dial-In +65 …

2

1

3

4

1. 2007R2 CA pick up PSTN call

2. ResolveConference

3. ResolveConference response with Lync Server 2010 CA GRUU

4. 2007R2 CA transfers call with context

PSTN

PSTN

Обратная связь Ваше мнение очень важно для нас. Пожалуйста, оцените доклад, заполните анкету и сдайте ее при выходе из зала

Спасибо!

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conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.